Avis clients sur AskNicely

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

Commentaires : NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively.

Avantages :

We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance.

Inconvénients :

There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level.

Good solution to NPS results

Commentaires : The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback.

Avantages :

The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop

Inconvénients :

The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used.

Great tool for my to-do list at work

Commentaires : Efficiency for my personal tasks and avoiding forgetting some important things.

Avantages :

It helps me organize my tasks at work and never forgive anything. With the mobile app, I can add anything from anywhere whenever a thought comes to my mind. I can even add some sub-tasks to one task and I can organize my days with the deadlines.

Inconvénients :

The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts. Finally, I would love to share tasks more easily than just assign them to someone.

Nice, usual as expected

Commentaires : Great customer response and make us on track to find out what our users really like and dislike from our product

Avantages :

it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them

Inconvénients :

Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing

Just amazing, outstanding customer service - a great product, too!

Commentaires : As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to [SENSITIVE CONTENT HIDDEN] from their support team - just an outstanding asset to your team. Cheers!

Avantages :

- The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - [SENSITIVE CONTENT HIDDEN] - was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. [SENSITIVE CONTENT HIDDEN] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions.

Inconvénients :

Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received.

Overall a great product and a pleasant experience

Avantages :

It was very easy to set up the and get started with the software. Importing contacts was a breeze and I loved that we could filter responses by a large number of options (including the custom fileds we imported). Support was very helpful at all times and every suggestion we had they implemented within a day. Also they helped a lot explaining the product in detail and the initial demo was very useful.

Inconvénients :

The only problem we had with the software is that we couldn't organize our surveys via separate campaigns. It was a bit confusing to have all of the contacts in one list and not have seperate segments as well as all of the feedback in one place that we couldn't keep track of the NPS from one campaign to the other.

Easy to use NPS software, which works in everyday use

Commentaires : Pure data which is important for our company. Reliability - it just works without any actions from our side. And methodology gives us a good CS benchmark.

Avantages :

Easy to use. Good support, Data import works well. We have no problem with configuration, and onboarding new agents. It also reports data quite nice, but very minimalistic. Beats the competition. Does work for you.

Inconvénients :

It is not very responsive in the terms of error feedback. Has no alert function (NPS alerts or database alerts). Importing of data custom values could work more intuitive. Statistics should be presented in many dimensions. I would put definitely more benchmarks and know how to this software.

Excellent NPS software with unique features that deliver

Commentaires : We got immediate visibility into our customer health allowing us to begin to proactively reach out and actively work to prevent churn.

Avantages :

Ask Nicely provides a simple tool set that let's you get up and running quickly. The ability to easily manage your NPS contacts in the system ensures you're sending surveys at the right time. Customization of the survey is simple and ensures you are asking questions dynamically based on response. However, the most important feature that made us select Ask Nicely is their workflows. The ability to automatically act based on a survey's response means we don't have to manually follow up on every survey. The system does the leg work and we reap the benefits.

Inconvénients :

My biggest issue is that unlike competitors such as Delighted, with Ask Nicely you have to pay their highest subscription price to get access to certain integrations (i.e Salesforce). The premium price really doesn't provide anything else and yet it's twice as expensive. One of the other gaps I've found are in the analytics. The filters are fairly limited with no ability to create custom filters. This means you may have to extract the data or run the report a few different times to get the data view you're looking for.

AskNicely is a rock solid NPS software

Commentaires : It's be a great experience overall, got started quickly and started to get quality feedback on Day 1!

Avantages :

What I loved most was how easily we started receiving reviews by using the AskNicely Intercom integration. This allowed us to test the product and find out if it would fit with our solution. In addition they have turned on a new Intercom integration and we can ask directly through Intercom, which is awesome!

Inconvénients :

I wish they also had an Apple TV App :) But thats ok we ended up getting their recommended work around.

AskNicely is the best NPS software I've worked with.

Commentaires : Easy to use, all in one place, customer experience reporting system. Enables us to easily have conversations with our customers.

Avantages :

Its ease of use and nice, clean layouts. Its also really easy to respond to reviews. The automation makes a big difference and I enjoy how hands off it can be.

Inconvénients :

It's quite pricey for a small business (less than 500 surveys a month) and it still requires a bit of formatting to get our customer data into it.

Great NPS product with easy features to close the feedback loop

Commentaires : With AskNicely, we are better trying to determine how donors feel about our brand and about their gift. Since we don't always get to communicate to donors one-to-one, AskNicely helps us gain more insights into brand sentiment.

Avantages :

My favorite feature of AskNicely is its workflows for closing the feedback loop. If you may or may not connect your NPS data to a CRM, AskNicely is a great option because it has a pretty robust system in place for tracking all responses and determining how to reply to them (either through an automated message, which can be easily customized depending on audience or rating or by assigning a response to a staff member). Additionally, it's a nice feature for so many front-line staff to have access to the ratings for responding and reviewing the data relevant to their "brand." Backend is easy to navigate, and we like the customizable options for the NPS follow-up questions.

Inconvénients :

Least favorite: surveys cannot be embedded in emails that are not from AskNicely. This seems to be pretty standard across most NPS softwares, but it would be really nice to have this option for including surveys in email newsletters.

Great insight to how our Customers feel about our business and service.

Commentaires : Providing visibility into what our customers feel about our Service.

Avantages :

The analytics. Really love the dashboard. We use it to show the team a daily glimpse of their performance and it looks really great. Easy to setup and understand.

Inconvénients :

I'd like to be able to filter more, but also be able to combine filters. For instance, if I want to be able to see CSAT for two segments combined, there should be an option.

LOVE IT

Commentaires : customer satisfaction

Avantages :

Easy and speed of use makes it very user friendly ans an easy thing to do in my day and its a method of communication our clients like

Inconvénients :

Love everything, I can not really think of anything I would change at all never change it please......

my experience has been very good

Commentaires : This information is extremely valuable to be able to provide to council on the level of customer satisfaction in real time.

Avantages :

real time data, graphs provided are very easy to read and visually appealing, feedback is easy to read and the fact you can download the data in excel makes it very easy to include as part of my monthly operational reports to our council partner

Inconvénients :

I do not think I am using the information to its fullest - I have not been given any real training provided. I am sure there are likely to be other reports that I can pull from the system however I am not sure what they are.

Overall it is good, i just find it difficult to filter some of the info i specifically need

Commentaires : a better understanding of the feedback from our customers that is likely to be more genuine than if we asked directly

Avantages :

simple, concise allowing you to grab the highlights of the feedback. I like that you can set up reply templates to quickly respond to the customers. I also like that you can email out of ask nicely allowing you to easily record wjhich comments have been responded to.

Inconvénients :

As an account manager, i am only interested in a few accounts and their responses. I would like to be able to select multiple accounts at a time and only see them.

AskNicely has been a great platform for us to quickly get up & running with an easy to use VOC tool

Avantages :

Interface, ease of use for our customers, simplicity, real time data and data visualization that you can filter/modify

Inconvénients :

Lack of ability to easily integrate into our CRM platform (Salesforce). We were told this would be a project/undertaking with high additional cost - for a VOC platform, integration with customer information tools should be standard. We are currently managing this as a manual process due to our company's inability to support the project from an IS perspective.

Good point solution

Commentaires : Overall we have got what we wanted out of the software but since our marketing automation software now offers NPS scoring we will probably not renew

Avantages :

The thing I like most about asknicly is the reporting aspect of the software. It allows for some pretty cool dashboards right out of the box.

Inconvénients :

The think i dislike the most is the inability to manage people the away I find to be most intuitive. It is a bit messy

User-friendly software that is providing high value metric

Commentaires : We know how likely our customers are to recommend our company, we also can make deduction on our happiest customers. It is also useful to choose the customers we want testimonials from.

Avantages :

Ask Nicely is very easy to use, the NPS score is easily understandable and the leaderboards are great!

Inconvénients :

When you want to dig deeper into the data you have, it's not easy to select the criteria you want to.

I was good and very responsive

Avantages :

Everything is layout perfectly and very user-friendly. good customer service and the software is very easy to use by my clients and can get higher rate of response

Inconvénients :

the ability to add or remove users from AskNicely. could have improved on how can we add more records in AskNicely database more easily

Great too for quick and frequent, quality feedback to help gauge user engagement.

Avantages :

Helps us see how we are doing on a user experience level with actionable results which help us with future product planning.

Inconvénients :

The dashboard can be cluttered with too much information at times which forces us to do some heavy scrolling to get to what we want to see.

AskNicely Rocks!

Commentaires : It puts one of the - if not the most - important metrics front and center. It integrates easily into the systems we use including Intercom and Slack. This integration allows us to be more responsive and take action in real-time. The website embeddable widget is sweet too! The onboarding and migration were a breeze. The customer service team proactively reached out to us with minor tweaks to our settings to improve our success rate. Go figure! Real world personalized service in this day and age? I would highly recommend AskNicely on it's solution alone! Don't hesitate - you won't regret it.

Important data with little effort.

Avantages :

The information it provides, the whole process, the concept is great, the UI is clear and simplified.

Inconvénients :

Navigating is not always as clear as it should be, thought it might be how our admin sets up the filters.

Great Experience for my business

Commentaires : Ask Nicely has been the best survey system we have used for our sports camps. We have more than 25 camp locations nationally and use the system for all our camps. The simplicity of the question has resulted in SIGNIFICANTLY higher response rates that we have received from other survey systems like Survey Monkey. As the system grows, I am looking forward to some more advance statistical analysis and the ability to glean reports by specific fields. Can't recommend the site more!!!

Great design, easy UI, generous trial period

Commentaires : The sleek UI design and the presentation of crucial information is superior than its competitors such as Delighted. The trial period is very generous and we conducted our annual NPS survey without having to pay anything. Should we have to conduct it on a more frequent basis we would definitely choose AskNicely. Their team is also very on top of things when I had questions. Overall very great experience.

Quick, smart NPS

Commentaires : AskNicely does one simple thing, but does it superbly well. It's easy to configure both your survey question and the actions that should be triggered when responses are received. Or, if you're more of the hands-off type, the weekly digest neatly summarises the previous week's feedback in one short report. A pleasure to use.