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En savoir plus sur Userbrain

Userbrain est un service de test de facilité d'utilisation à distance axé sur les tests continus.

En savoir plus sur Userbrain

Avantages :

The second thing I really liked is the rapid help. With the first video, the prototype did not work and the customer support replied my questions right away.

Inconvénients :

The users can take anywhere from 2 to 20 minutes to complete the task. There should be a minimum amount of time a user can take to go through the exercise or risk not being credited if they do not.

Userbrain - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,6
Fonctionnalités
4,1
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,4/10

Userbrain a reçu une note globale de 4,3 étoiles sur 5 d'après 86 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (86)

Gurvinder
Gurvinder
Internet judge (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Very good platform for user tester

5,0 il y a 3 ans

Commentaires : I recommend this to all who want to user test and want some extra money. Tests are easy and results come fast. Prices is also good. This is very helpful for me. I'm satisfied with it .

Avantages :

This software is very easy to use and light weight too. Great way to get some extra money if you qualify. So many test can see and when qualified these tests everytime I get money. Cool and innovative way for side hustle. I can track all my tests easily and I can edit my test too. Customers support is also good with fast response if any issue regarding test. Price is also good compare to other websites. Test were easy and can be complete fast. Software prices is also cheaper and affordable. Test results come in same day and fast rather than others sites.

Inconvénients :

No issue at all with this. Easy to use and fast. Sometimes videos can be laggy. I had some issue with my first test but after some time I handled this situation and submitted my test easily. Some features is missing according to me like demographic are very broad it should be more.

Tuba
UX Researcher (R.-U.)
E-learning, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Userbrain is great even if you are a small startup

5,0 il y a 4 ans

Commentaires : I was not expecting it to be performing that well, to be honest. I am giving a 9 star out of 10, just because I could not see the prototype in the background when I am reviewing the test and also I cannot introduce the tasks to the user step by step.

Avantages :

First of all I had to select software that could meet our financial requirements, something not costly, which has a pay as you go model or a monthly subscription, rather than a big annual plan which can be quite a problem with small startups. we had trialled some other software, some famous ones, but the annual plans and the lack of pay as you go model was the problem. I purchased some credits and started testing! The second thing I really liked is the rapid help. With the first video, the prototype did not work and the customer support replied my questions right away. Wasn't really expecting that! Thirdly, the test works well. The users were really clear, and speaking their minds. No problem with that part at all! I can easily share the video with my designers, and take notes. As we are trying to move away from in office testing, I guess this software will be solving that problem easily.

Inconvénients :

If only I could see the prototype in the background that would be great. Also, I am sure this is in their roadmap, but can we show the tasks step by step?

Clare
Service Design Director (R.-U.)
Logiciels, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

A good idea but need further refinement and improvement

3,0 il y a 5 ans

Commentaires : Great support and refunds for voided or valueless users. Excellent response rate.

Avantages :

Rapidity of responses. Easy to start a test and set it up,

Inconvénients :

HALF OF TEST FEEDBACK IS USER READING THE TASK and buggering around with their computer or lack of IT skills eg to click on images to enlarge. Some users just don't actually say much they just read it all out again. Some suers do desktop tests on mobile. This must be prevented. English users tending to be more articulate than US. Lack of demographic section eg income, location in more depth. User background and preferences eg Android or iOS etc. Make sure purchase journey is simpler and easier. To be valid we need a minimum of 5-6 so use that methodological basis for pricing and bundling,

Kalki
Product Manager (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Guided User Tests

4,0 il y a 4 ans

Avantages :

I love how lightweight getting a user test launched feels and how quickly I get responses. Its great value.

Inconvénients :

Customer service team is not very responsive, but I guess you get what you pay for... its not really a problem since the service is so inexpensive.

Katie
Katie
Owner and Designer (É.-U.)
Utilisateur LinkedIn vérifié
Design, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Cheap, quick and easy

4,0 il y a 4 ans

Commentaires : You get what you pay for. It's not nearly as robust or polished as other user testing platforms, but for some quick results for smaller companies or startups, it's the perfect fit.

Avantages :

The platform is lightweight enough to be fast and intuitive, but robust enough to allow for diversity of use cases and testing needs.

Inconvénients :

The payment and subscription models are not always easy to understand. I've had a number of bad testers, but thankfully they have been reimbursed by customer support.

Sydney
UX Designer (É.-U.)
Marketing et publicité, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Just What a UXer Needs

5,0 il y a 4 ans

Commentaires : This has be wonderful overall. It have given a great opportunity to reach out to our target market!

Avantages :

For a company just getting into user feedback for the first time it was very smooth to use. Also just wonderful that you pay per use instead of a monthly subscription. We were not sure how much we would use it at first. It has a very short turn around time which is great when we choose to use it last minute.

Inconvénients :

My notes and tags would be great if I could time stamp them for others to jump to the section of the video for that note.

Matt
Matt
Creative director (R.-U.)
Utilisateur LinkedIn vérifié
Design, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A great product that needs a little polishing round the edges

4,0 il y a 4 ans

Commentaires : Overall I think user brain is great and I would definitely consider using it again. I’m reluctant to take out a subscription just yet as I think it needs a little polishing round the edges but it is not far off at all. It’s also worth noting that one of the biggest things it holds over its competitors is the ability to carry over tests into the next month

Avantages :

The admin pages are great. It’s relatively easy to keep a track of live tests. And super easy to edit live tests. The team are definitely worth a mention too

Inconvénients :

I had some issues with testers but I imagine that’s out of their hands to a large extent.

Anna
Product Designer (Allemagne)
Design, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Great product with field to improve

4,0 il y a 4 ans

Commentaires : I wasn;t a big fan of unmoderated testing before trying Userbrain. Now, ww have our regular testing done this way.

Avantages :

- Easy recruitment of testers - Easy set up of the test - drag & drop of questions - Very accessible customer support & quick resolution if there's a problem with tester's quality

Inconvénients :

- I'd love to have opportunity to add the tasks contextually to the screens. This way I'd be able to easily avoid the testers to move through the tasks too quickly.

Abdelmadjid
Developer (Canada)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Great product and excellent value

5,0 il y a 4 ans

Commentaires : Userbrain helped us pinpoint important friction points in our product, from a user perspective. This allowed us to focus resources more efficiently.

Avantages :

Setting up tests is easy and quick. Results come fast. Price is very competitive. Appropriate guidance on test design.

Inconvénients :

Demographics selection could be a little more granular. Could offer a bit more data on the test results (average test durations, for instance), to help design future tests.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Earn some extra cash from your review

4,0 il y a 2 ans

Commentaires : The overall experience with user lbrain has been good and I will use it for another several use

Avantages :

- User brain is one of the user testing platform where we can earn some extra cash from giving our feedback on softwares websites or mobile applications to companies for some monetary rewards. - One of the good thing about userbrain is that we get paid via PayPal and the payment then gets credited in our bank account.

Inconvénients :

-One of the cons about userbrain is we do not get many tests/ studies and getting qualify for any test is also difficult.

Allie
COO (É.-U.)
Services financiers, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best way to get high-quality user feedback

5,0 il y a 4 ans

Avantages :

We regularly utilize Userbrain to test user response to new features, and there's no better way to get fast, high-quality feedback.

Inconvénients :

No real "cons"--my only suggestion would be to continue further refining the audience demographics which we can specify (e.g. narrowing the age range of target users).

Wilfried
Digital Marketing Manager (Autriche)
Télécommunications, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Userbrain helped us to make user testing a routine

5,0 il y a 5 ans

Avantages :

We all know how important user tests are for websites especially for ecommerce websites. Often, you do it once and then never again. Userbrain helped us to run user tests continously on our website on a weekly basis. Whenever we made changes to the website, we were sure that they get testet with the next round of tests. The tests uncovered many hurdles that we completely overlooked or were not able to see. The videos helped us not only to improve the usability but also to understand how actual customers were using the website to come up with new improvements to eventually increase conversions and product understanding.

Inconvénients :

It would be great to have some background on the tester to better understand their behaviour.

David
UX Lead (Belgique)
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

No frills, lightning fast setup, great results

4,0 il y a 3 ans

Commentaires : Very happy so far! Good support from sales & service people as well.

Avantages :

The simplicity of the platform is a huge bonus. There's very little to distract you from the job at hand: designing and running user tests. It helps you get those tests into the field as quickly as possible - and that is the whole purpose of UserBrain!

Inconvénients :

Reporting and audience targeting features could definitely be improved; other platforms are probably stronger in this area.

Jessica
UX-Designer (Allemagne)
Internet, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

good tool

4,0 il y a 4 ans

Commentaires : I actually only have advantages through userbrain. The tests are easy to set up and you usually get results very quickly. This makes the tool ideal for integration into the development process.

Avantages :

Userbrain is very easy to use. The setup of a test is super easy and can be done within minutes. It contains all the important features you need.

Inconvénients :

I would like you to be able to structure your tests in folders to keep a better overview. I would also like to be able to give the testers a star rating and a feedback in words. How else would the testers know what they did less well? That could improve the quality of the testers in the long run. Since a few months it takes a bit longer to get the results of German tests together. This was much better at the beginning of the year.

Katrina
Website Quality Management Supervisor (É.-U.)
Services aux consommateurs, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Website Usability Testing

4,0 il y a 5 ans

Avantages :

It's quite easy to set up a test and we received results in less than 45 minutes from 5 participants.

Inconvénients :

I encountered an error when trying to create my first test, but eventually I was able to submit the test.

Deni
Senior UX/UI designer (R.-U.)
Internet, 1 001–5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great User testing service

5,0 il y a 5 ans

Commentaires : It's a great user testing service that is helping us define problems our user are facing and helping us shape our product roadmap.

Avantages :

I love how quickly customer support is answering any issues we might be facing and that they develop new features quickly. They have been amazing!!!

Inconvénients :

Looking for all the videos for a specific user test and that it is not possible to get even number of male vs female per test unless splitting the test in two goes.

Nicholas
Marketing manager (R.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Quick simple and great quality videos

5,0 il y a 4 ans

Avantages :

How easy it is to set tasks How much you can customise who reviews The customer service when things dont quite go to plan is great! Speed in getting reviews

Inconvénients :

Price is probably the only negative I'd like to be able to talk live with a reviewer to overcome some issues when found.

Chantalle
Owner (É.-U.)
Services environnementaux, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good Value

4,0 il y a 5 ans

Avantages :

The best thing about Userbrain is the pricing structure. It's affordable for companies who are testing in small volumes. You can set tests to recur automatically.

Inconvénients :

There is no free trial. I've used another testing platform in the past that I'm used to, so I'm still getting comfortable with the product. I'm not a fan of the "here's the entire scenario" layout rather than step by step.

Jamie
Jamie
Head of Ecommerce (R.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

So easy to use and great for small to medium businesses

5,0 il y a 4 ans

Commentaires : Userbrain has enabled us to run user testing that is neutral, insightful and that can be clearly actioned. It is easy to set up testing with various different audiences as part of a user experience strategy.

Avantages :

Userbrain is so easy to use and the ability to set up all different types of user testing has lots of scope for businesses of all sizes.

Inconvénients :

The software could do with more functionality for international markets but is already pretty good for this.

Kevin
Director of Online (R.-U.)
Vente au détail, 5 001–10 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good value user testing

3,0 il y a 5 ans

Avantages :

UserBrain is very easy to use. It includes good selection criteria for demographics of testers.

Inconvénients :

So far the quality of the testers has been poor. I'd have expected them to be more able to provide constructive criticism not just simply read the content on the page or to say that a clearly appalling mobile UI/UX is 'easy to use'.

Magdalena
eCommerce Specialist (Pologne)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Nice platform for UX testing

4,0 il y a 4 ans

Commentaires : Good experience, however, would be great to see more countries in targeting options and better controol over recording quality.

Avantages :

Definitely the ease of use and the time in which we got the user recordings, also the engagement of the users

Inconvénients :

The recordings were sometimes of poor quality, I couldn't hear what the users said

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Électronique grand public, 1 001–5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great product! However, weak for self-recruited users.

4,0 il y a 3 ans

Commentaires : Great tool with a weak spot (see above). I will definitely continue using it despite this!

Avantages :

Incredibly easy to set up a usability test with remote users recruited by UB. Great video review tool made it super fast tp get relevant results for the variety of features and UI I was testing.

Inconvénients :

I wanted to send my test out to a few self-recruited users, and this was a FAIL unfortunately. It was not obvious to me that my users would need to do a significant amount of setup (download plugin, etc) and have a test computer meeting minimum requirements. They all had issues and I didn't get usable tests from them.

Carl
Marketing Executive (R.-U.)
Marketing et publicité, 1 001–5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Review

4,0 il y a 5 ans

Avantages :

So easy to use, pay and set up. Really quick responses from testers and hugely valuable information back when the tests are good.

Inconvénients :

Some of the test quality is quite low. The testers sometimes rush or do not complete the tests but customer service are quick to reimburse your credits. I would also like to be able to provide files or documents to testers should they need it.

Jenny
Marketing Director (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great tool to get into your customer's heads

4,0 il y a 4 ans

Commentaires : Great

Avantages :

Really interesting to hear an outsiders perspective to your website. The comments helped us elevate different features on our homepage to answers questions that testers were commenting on.

Inconvénients :

A few of the videos were glitchey. Userbrain comped us.

Laura
CRO (R.-U.)
Marketing et publicité, 201–500 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Great product

4,0 il y a 5 ans

Commentaires : Uncovering UX issues on behalf of our clients

Avantages :

Straightforward and at a good price point. Does one thing well. Simple templates

Inconvénients :

No app functionality and slightly confusing process for video creation