Avis clients sur Crewhu

An Amazing Product That Motivates Your Team To Hit Their KPIs & Helps Them Have Fun Doing It!

Commentaires : Overall I would recommend Crewhu to any organization that is trying to find a great way to both motivate their team but also drive them to hit their KPIs and individual goals. You can see and track a measurable impact on your KPIs from before to after using Crewhu. There are very few products where when you implement it you can see a direct lift in results.

Avantages :

CrewHu has been a game-changer for our sales reps. It helped us to both get them to focus on many of the KPIs we needed them to focus on such as Dials and Right Party Contacts which are the activities that would help drive appointments and opportunities for our clients. CrewHu allows us to easily communicate which KPIs are important but then use CrewHu bucks and contests to motivate the team to hit these KPIS. It also makes cold calling and prospecting fun for our team!

Inconvénients :

There really isn't much not to like. We didn't have a good way to facilitate these contests prior to CrewHu so it has saved us a lot of admin time but also made it so we could run more contests and was much easier to keep the team engaged through the platform.

CrewHu helped develop and shape company culture

Commentaires : The CrewHu Team is exceptional. [SENSITIVE CONTENT HIDDEN] and his employees truly care about helping their clients grow. CrewHu is constantly finding a way to improve their product so that we can truly gauge our Partner's view on our service. Additionally, the CrewHu Team is always willing to help us find new ways to promote Employee Engagement. As a Service Manager, I appreciate their willingness and dedication to having my team be the best they can be. CrewHu has really become part of our culture and I cannot imagine our Help Desk with out it.

Avantages :

I love that this product has helped shape our and bring to light the MySherpa culture. We are able to celebrate the successes of our employees while incorporating the feedback of our Partners. It is completely customizable to offer an experience to our Partners; we are able to receive feedback about our core values to help us deteremine if we are meeting internal and external expectations of service.

Inconvénients :

No, CrewHu always finds a new way to bring features and provide us with different ways to engaged our Partners and employees.

user review

Commentaires : aligning to company goals

Avantages :

aligning success within a team or org to your overall company goals setting monthly contests to keep employees engaged

Inconvénients :

the mobile app and home page of the website glitches in giving badges - as I'm typing description it auto-reloads and loses all the content, user, badge selected and points

CrewHu is motivational and gives us quality feedback

Commentaires : CrewHu has a wonderful team - anytime we have asked for help on how to set up contests, gamification, and so on, they have always been available and ready to help.

Avantages :

I absolutely love the ability to create customized contests to emphasize different aspects of the overall CSAT experience - whether it is to emphasize getting more comments from from the clients, more positive reviews or to simply get the most reviews!! We can also customize the motivations - hours of free PTO, gift cards, and levels of rewards for 1st, 2nd, 3rd place and points earned can carry over, be saved up to "purchase" Team gear and whatever else we as a team decide we want to offer.

Inconvénients :

At first it was difficult to think of things that may motivate our team, but then we took it straight to the folks who would be asking for those surveys to be filled out! They are the ones who gave us great ideas.

Easiest way to know you are doing your job!

Commentaires : This survey software is great! We can receive feedback from our clients as well as reward our fellow teammates. We use this to reward our staff for taking care of our clients.

Avantages :

This is a quick one question survey for our clients which makes us get a good turn out on responses. I love that I can check weekly to see what our responses were and where we stand for the week on CSAT

Inconvénients :

Sometimes the icons will stop working in our survey, but support is quick to get it fixed and usually within the hour.

Enhances a Productive and Interesting Workplace.

Commentaires : With the tool we were able to solve the problem of not having motivated staffs. With the staff motivated we are able to scale up our productivity significantly.

Avantages :

The best features with the tool is the survey, employee engagement , and reward. With the tool we are able to award the best performing employees with incentives and recognition. We are able to create a productive workplace where the staffs feels motivated.

Inconvénients :

No feature of the tool that i have found not to be fun to use. The tool is equally easy to ise and highly customizable.

Two pronged approach to team motivation.

Commentaires : I am impressed by how well it drives good behavior and how simple the mechanism is to award points and to cash them in. Nothing about it is onerous to use. It's a simple concept, with a simple interface that pushes some complex psychological buttons to great affect.

Avantages :

By offering customers and colleagues to offer kudos, you make each team member accountable for their every interaction. Constant and (the next best thing to) real-time feedback is a great incentive. Getting good ratings feels good and boosts morale. On the rare occasion that a team member gets a poor rating, it is an incentive to reevaluate and course correct and leads to better effort the next time. Also, the prizes are a tangible realization of a team member's positive ratings. Tangible recognitions is nice too. You don't need to offer new cars and international vacations. The level of the prize is less the point. The point is that they get something they can see and touch that is a direct result of good work.

Inconvénients :

In my position, I am out of the running for many of the contests, and much of the awards of ratings. I still collect a bit here and there, but the customer-facing teams obviously have more opportunity to gain ratings/points.

Reward the Best Performing Employee

Avantages :

To have a productive workplace, you need to reward the best performing employee. With the tool you are able to reward and recognise the employee who have done well across different departments. Since the introduction of the tool we have had a motivated team and encouraged internal competation. In turns the staffs are productive and we are able to hit our targets.

Inconvénients :

It offered the best and motivated employee to work more.

Get Your Employees the Best Internal Experience

Commentaires : We were using the tool for employee recognition and awarding the best performing employee. It delivers results.

Avantages :

With the ease of use and implementation, the tool gives you the best in managing engagement with employees. It allows you to create a health competition among staff through recognition, rewards and giving incentivesto the best performing employees.

Inconvénients :

It's offer exceptional experience in handling and making employee happy. No challenge experienced for all my usage.

Transformative Software

Commentaires : This product has some of the best support of any vendor we use.

Avantages :

The badge system has enabled us to reinforce our core values by making them visible in daily activities.

Inconvénients :

I feel a few more features could be added to our price point.

Great for recognition and engagement

Commentaires : It’s been great.

Avantages :

Crewhu is a great tool for positively recognizing your top performers and also identifying team members who need coaching and/or training. Peer to peer sharing is also great for keeping team members engaged. As a manger, the reports are useful for 1 to 1s and annual reviews.

Inconvénients :

I wish they also had an NPS survey so we didn’t have to use a different tool for that. I feel like the Café Feed is designed for big TVs cause it’s all way too big. I wish it had scaling options so I can view more of on my computer screen.

Allows For Effective Measurements Of Customer Satisfaction

Commentaires : Overall, I have been happy with the product. We have a much better understanding of customer satisfaction than we did prior to using Crewhu.

Avantages :

Crewhu allows our company to gauge customer satisfaction better than we were able to previous to using the product

Inconvénients :

The end user interface can be a bit confusing. May times customers have inadvertently de-selected individuals that that intended to review.

CrewHu has been invaluable

Commentaires : Very happy with this product and the visibility it gives us to client satisfaction

Avantages :

Giving our clients the ability to leave feedback in an honest nature. This is also allows for gamification

Inconvénients :

I really do not like the tiered approach of only making certain features available if you spend more money.

Great for rewards

Commentaires : Overall I am satisfied, it works and enables rewards!

Avantages :

Crewhu enables us to reward technicians for good reviews so they can purchase items! One technician was able to save and buy a Playstation 5!

Inconvénients :

The one thing I do not like is the website, it can be quite slow!

Easy to use

Commentaires : This is an easy to use, informative piece of software that helps us to improve the service we deliver to our customers.

Avantages :

Easy to use, plenty of filter options to pick from and display in a clear and concise manner

Inconvénients :

I wish it would go back to where it only listed feedback from the engineers that had had it, rather than list all the engineers names and you go through and hunt for which ones have had feedback.

Crewhu Review

Commentaires : No complaints, I like the fact I get notified of clients review details after I review them.

Avantages :

That customers can leave reviews quickly from my email signature.

Inconvénients :

I'm unsure how the rewards system works and the prizes.

Incentivizing great customer service

Avantages :

I like that Crewhu incentivizes customer satisfaction. Its always nice when you see a good review come in and your points increase. I have redeemed them numerous times already and enjoy it.

Inconvénients :

I think it has all the features it needs without being overly complicated. It does the function it sets out to do, and does it well.

AWESOME COMPANY

Avantages :

It just works and my team uses it daily!

Inconvénients :

Nothing and it's not free to use. But software like this should not be free is so awesome.

Employee Recognition and Motivation

Commentaires : Employee bonusing and recognition. We also use it as visibility into customer satisfaction.

Avantages :

I like that the badges are tied to our company morals and it helps enforce our vision to the staff.

Inconvénients :

There hasn't been anything so far. Maybe the defaults in reporting and having to always change them.

Excellent feedback tracker

Commentaires : I strongly recommend Crewhu since knowing what users think about your product is a really game changing tool.

Avantages :

Very helpful tool to organize your customer support and feedback service. To verify or change your product road map.

Inconvénients :

Really nothing, it's very nice and powerful platform which is even getting better in these months that we've started to adopt it. Maybe a bit expensive but depends on your team/product.

User review

Commentaires : Great overall experience.

Avantages :

I like that it incentivizes you to do your best for customer satisfaction. I like that I can see myself compared to my peers

Inconvénients :

I would prefer a better in-depth comparison

Great tool!

Avantages :

Timely feedback for customer-facing tickets and the ease of use of the dashboard.

Inconvénients :

Few times I encountered where users get an error when submitting a survey or the survey has expired even if it's still less than 24 hours.

Crewhu Review

Avantages :

The ease of how customer has to evaluate us after completing our work orders.

Inconvénients :

I have no suggestions for room of improvement at the moment.

Easy to use

Avantages :

Instant feedback, easy to use.

Inconvénients :

Integration with other systems (i.e. email)

Team Building - Increased Productivity and Morale

Commentaires : We have adopted CrewHu company wide and I have witnessed the positive impacts when there is complete buy in from all. We run monthly goals of CrewHu and it is healthy, competitive and drives quality effort.

Avantages :

What a great tool to publicly recognize and acknowledge colleagues for a job well done! It's very easy to use and customize for effective outcomes that can truly change culture and behavior.

Inconvénients :

At times, I feel limited because of the reward amount settings. There are times I would like to give more CrewHu out to honor and compliment a colleague but my monthly limit has run out.