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Avis clients sur Housecall Pro

En savoir plus sur Housecall Pro

Housecall Pro est une solution professionnelle de premier ordre pour les professionnels des services à domicile leur permettant de rationaliser la planification, la répartition, les paiements, etc.

En savoir plus sur Housecall Pro

Avantages :

It allows you to keep track of your business and better control invoicing. Customer Service is always there to help you when you need them most.

Inconvénients :

The employee time tracking sucks, in out only other programs show the the time thought out the day of each but that minor.

Housecall Pro - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,7
Fonctionnalités
4,5
Rapport qualité-prix
4,6

Probabilité de recommander le produit

9,2/10

Housecall Pro a reçu une note globale de 4,7 étoiles sur 5 d'après 2 779 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (2 779)

Douglas
Douglas
Assistant (Bénin)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Gestion d'entreprise

5,0 il y a 7 mois

Avantages :

Un logiciel qui vous permet de développer votre entreprise Les services qu'ils proposent sont vraiment d'une grande aide pour gérer les petits entreprise Ça m'a permis de construire de belles choses et idées

Inconvénients :

Ça coûte trop cher à mon avis il faut revoir les choses C'est pas disponible dans tous les pays !

Réponse de l'équipe de Housecall Pro

il y a 7 mois

Thanks for the review! Happy to see you are enjoying it and its helping your business grow and helps you manage! We hope to soon be available in other countries, however you can access the desktop version anywhere :) If you have any other feedback, feel free to reach out to proadvocate@housecallpro.com. Have a great day!

Oluwa Locheyi
Oluwa Locheyi
Agent Commercial (Bénin)
Utilisateur LinkedIn vérifié
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

L'idéal pour les services a domicile

4,0 il y a 6 mois

Avantages :

HouseCall Pro est un logiciel qui facilite un agrandissement et un développement à votre entreprise. Ces fonctionnalités m'ont aidé à planifier mes activités de façon efficace. Ces services sont utiles pour les petites entreprises.

Inconvénients :

HouseCall Pro a un coût élevé et cela ne permet pas l'accès des Petites Moyennes Entreprises

Joyce
Modèle (Bénin)
Mode et vêtements, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Logiciel efficace

5,0 l’année dernière

Commentaires : Je garde une très bonne expérience de ce logiciel.

Avantages :

Ce logiciel est vraiment un don, il m'as permis de planifier mes activités de manière efficace. Les services y afférents sont vraiment d'une grande aide quand vous gérer une petite entreprise.

Inconvénients :

Le nom de ce logiciel ne prends vraiment pas en compte tout les services qui y sont. Son coût est vraiment élevé pour les PME.

Réponse de l'équipe de Housecall Pro

l’année dernière

Hi Joyce, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Laureine Claire
Laureine Claire
Manager (Cameroun)
Utilisateur LinkedIn vérifié
Agriculture, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Housecall Pro gère notre agenda différemment du conventionnel

4,0 il y a 7 mois

Avantages :

Les réservations en ligne sont notées et bien structurées

Inconvénients :

L'accès mobile de Housecall Pro n'est pas efficace et devrait être amélioré

Abdelaziz
Abdelaziz
Finance (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Logiciel facile et fiable

4,0 il y a 6 mois

Commentaires : Mon expérience avec Housecall Pro est satisfaisante et je le recommande.

Avantages :

C'est un logiciel facile et fiable doté des fonctionnalités intéressantes. La planification des activités en temps réel est ce que j'apprécie le plus.

Inconvénients :

C'est un logiciel très fiable mais coûte un peu cher. Ce qui freine son utilisation chez les petites entreprises

Hervé
Hervé
Gestion clientèle (Bénin)
Utilisateur LinkedIn vérifié
Production audiovisuelle, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Meilleur logiciel pour les domiciles

4,0 il y a 7 mois

Avantages :

C'est un bon logiciel et facile à utiliser. Il permet l'amélioration et l'évolution de mes activités, l'efficacité du service offert ainsi que le bon fonctionnement des petites entreprises

Inconvénients :

C'est un bon logiciel mais qui ne prend pas en compte tous les services

Christine
Christine
Gestion de clientèle (Bénin)
Utilisateur LinkedIn vérifié
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Outils de nettoyage

5,0 il y a 8 mois

Avantages :

La version gratuite en essaie qui nous permet de maîtriser

Inconvénients :

La non disponibilité dans tout les paysLa non adaptation de certains téléphone

Réponse de l'équipe de Housecall Pro

il y a 8 mois

Hi there, thank you for your review. at this time HCP is only available in the US and Canada, We are sorry!

Akou Kafui
Akou Kafui
Gestionnaire (Bénin)
Utilisateur LinkedIn vérifié
Immobilier commercial, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de Calendrier

5,0 il y a 5 mois

Avantages :

Top produit de marketing et programmation des calendriers des rendez-vous tte simple et professionnel. Je le recommande

Inconvénients :

Facilite l’établissement des calendriers très professionnel et facile à utiliser. Je le recommande

Rayanne
Rayanne
Operations Manager (É.-U.)
Utilisateur LinkedIn vérifié
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

EXCELLENT

5,0 il y a 4 ans

Avantages :

HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn. One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service.

Inconvénients :

Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good.

Paul
Paul
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Fabrication électrique/électronique, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Great Product!

5,0 il y a 4 ans

Commentaires : CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision. Great Job Guys! Really, I mean it.

Avantages :

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Inconvénients :

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Dave
Manager (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Housecall Pro is the best for service contractors

5,0 le mois dernier Nouveau

Avantages :

The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA.

Inconvénients :

The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders.

Tyler
Owner (É.-U.)
Équipements publics, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Should have stayed with Quickbooks

1,0 le mois dernier Nouveau

Commentaires : Probably the worst most complex decisions I've made with my business. Its easier to work with a government agency then it has been working with Housecall.

Avantages :

Nothing the whole experiences has been horrible. I was promised so much and got so little.

Inconvénients :

After all this mess I should have just stayed with Quickbooks. Now I'm stuck with housecall.

Kimberly
Office Manager (É.-U.)
Jeux d’argent et casinos, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Good, Bad & Ugly

4,0 il y a 4 mois

Commentaires : There are many really good thing in the basic scheduling, estimates, service plans, jobs and such. But, my level of frustration with the administrative side of this program is equivalent to how good the dispatch and job creation side.

Avantages :

For the most part the base program is really good. Jobs, Estimates, Scheduling, etc. However,...

Inconvénients :

The payroll is so full of bugs it needs several cans of Raid to try to wrangle some of then into the corral. The whole money section is full of blue pigs. I can't even corral those hogs for nothin. And the reports leave a lot to be desired as well. Frustrated...

Ryan
Ryan
Managing Partner (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great software that has really helped us take our remediation business to the next level.

5,0 il y a 2 ans

Commentaires : HousecallPro has helped us take our business to the next level and makes dispatching, estimating, and bookkeeping much easier. I've used other competitive products in the past, but nothing has come close to the features of HousecallPro.

Avantages :

Price list flexibility, automated emails, estimate approvals and invoicing, and dispatching to make sure everyone's on the same page.

Inconvénients :

The automated emails should absolutely be tied to job tags, but because they're tied to customer tags, we have to add and remove them vigilantly if we have repeat customers with multiple properties or different service needs. I wish the estimate approval process was more of an eSignature process as opposed to any party just clicking a button.

Réponse de l'équipe de Housecall Pro

il y a 2 ans

Hi Ryan, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Jonathon
Jonathon
President (É.-U.)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Pros & Cons about Housecall Pro

5,0 il y a 3 ans

Commentaires : My overall experience is GREAT! I've used two other software platforms and HCP by far is more superior!!

Avantages :

1. Reporting 2. User Friendly 3. With the integrated CC processing my techs are receiving 30% higher amount in tips. 4. It actually works in the field.

Inconvénients :

1. My industry doesn't have the correct work flow. 2. Not blocking time out while in the process of booking a job. 3. Refreshing the screen to ensure the schedule is the same. We have a pretty fluid schedule being Junk Removal.

Paul
Paul
Director. Sales & Marketing (É.-U.)
Utilisateur LinkedIn vérifié
Recrutement, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Don’t choose a premium cloud solution for scheduling and invoicing without giving Housecall a good l

5,0 il y a 5 ans

Commentaires : Great support both technically and from a corporate level with live events they add value as a user of the product and as a business manager/owner. Tremendous commitment to support the “pros” that make up their customer base

Avantages :

Ease of use, but full featured, strong mobile app as well as desktop. Integration with Quickbooks online version Also google maps integration and GPS. Online book from our website directly to the software works well.

Inconvénients :

Lack of ability to have tech to accept the jobs through the app since we work with independent contractors who can refuse jobs they don’t want. Also there does not seem to be a way for customers to choose the crew they want when booking online

Kevin
Kevin
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great value for most small businesses

5,0 il y a 3 ans

Commentaires : It has been great!

Avantages :

The software is easy to use and navigate. I have had no issues implementing it in my day to day operations.

Inconvénients :

I would like to be able to make changes directly from the reporting screen (update tags, add/delete info, etc)

Eric
Eric
HVAC/R CONTRACTOR (É.-U.)
Utilisateur LinkedIn vérifié
Équipements publics, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I LOVE USING HOUSECALL PRO IN OUR HOME SERVICE BUSINESS

5,0 il y a 5 ans

Commentaires : HOUSECALL PRO HAS STREAMLINED MY INVOICING, CUSTOMER DATA STORAGE, CUSTOMER INTERACTION, AND MUCH MORE. THE SOFTWARE IS CONTINUALLY GETTING BETTER AND THE CUSTOMER SUPORT INTERACTION IS ABOVE AVERAGE. I AM VERY HAPPY WITH HOUSECALL PRO!!

Avantages :

FUNCTIONALITY, TECH SUPPORT, AND VALUE VS PRICE

Inconvénients :

IT IS ONLY USABLE WITH AN INTERNET CONNECTION FOR INVOICEING. I WOULD ALSO LIKE A VERSION THAT WORKS IN THE FIELD WHERE INTERNET IS NOT AVAILABLE.

Wayne
Owner (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

The best service management software for small to medium service companies.

5,0 il y a 5 ans

Avantages :

Housecall pro was designed with the most important things to be successful in business in mind. They are constantly improving the software, and have estabilshed a community that you can tap into to become a better business. They listen to their users and are proactive. And the mobile version works great! I have Housecall pro fully integrated with Quickbooks Online, offer integrated online booking, offer service agreements, and impress customers with the automated texts and emails. I originally spent I don't know how many hours looking for the right software, trying to figure out what they all actually did, and tried several different programs. I even switched to another software after using Housecall for a year because I thought they were not going to develop their service agreement capabilities, but that

Inconvénients :

Over the past two years, there have been several issues for which I have needed to use a work around, but most of those issues have been, or are being addressed. Currently the most inconvenient issue is a somewhat clunky estimate process, and the inability to create multi-option estimates from the mobile app, but they are working to solve that issue.

Ben
CEO (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Possibly the best CRM

5,0 il y a 4 ans

Commentaires : I have been very happy with my experience since implementing Housecall Pro. I would like to see a few more features, but it has been ever evolving so I’m sure I will see those in the near future.

Avantages :

Ease of use and navigation. Features that are offered to compliment it.

Inconvénients :

Could use a few more options. It is easy to use from a phone but I would like pictures attached to the price list items to make it easier to navigate on the phone .

Skye
Owner (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

This software is a game changer

5,0 il y a 3 ans

Avantages :

Our customers love the communication. Our staff love how easy it is to use the app. It sets us miles ahead of our competition and gives us that sharp professional look we strive to bring our customers on the job. The fact that it communicates with our Quickbooks software makes the accounting end simple and saves a tremendous amount of time.

Inconvénients :

At this point, there isn't anything I don't like about HCP! I am a happy customer!

Denise
Office Manager (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

HOUSE CALL PRO

4,0 il y a 6 ans

Commentaires : I like HouseCall Pro very much on the desk top version and would definitely recommend the program to others. I would not recommend the mobile version at this point only because of the issues I have stated. I hope that in time the mobile version will catch up to the desk top version for the ADMIN to be able to conduct business whether in the field or in the office.

Avantages :

I like the way house call works on the desk top. It is quick and easy for me to do all my daily tasks as it pertains to each individual project I have going on. It is pretty easy to navigate through. The system allows me to keep all projects organize even if we have to go back out on more then one occasion.

Inconvénients :

I don't like how difficult it is to search on the desk top version for a particle project. It would make it quicker and simpler to have a "1" step process to look up any project by address or contractor name. Too many steps and difficult right now to find what I am looking for. The mobile version needs to be simpler for the ADMIN to be able to use. If I am away from the office I can only see my projects, not ALL. I need to be able to see all as the ADMIN in order to conduct business when I am away from my desk and office. Our business requires putting in the home owner address which is not the contractor's address on file. When I try to schedule a job in the field on the mobile version I can never put in the address of the home owner which is where I need my employee to go.(NOT THE CONTRACTOR OFFICE) I have to always put it in the notes and take an extra step to tell the employee address is in the notes instead of where it should be. This makes it very difficult to work with and dispatch my employee to the correct address.

Mike
Office Manager (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A review of Housecall Pro CRM

4,0 il y a 5 ans

Commentaires : It is much easier to look up phone numbers, addresses, and prior work orders within Housecall Pro vs. our former manual paper system. Also a good feature HC Pro provides is the ability to collect payments in the field which is probably more accurate and faster than other methods.

Avantages :

Housecall Pro is a great CRM product. We are a plumbing company and we use this software every day and it helps us keep track of our customers in the cloud. We have not started using Housecall Pro in the field as of yet, but we will soon. Once a person learns the software it is fairly easy to upload a list of inventory items such as plumbing parts and then add these parts to a customer's invoice. We are experimenting with locating parts through voice recognition from the tablet and then adding these parts to the invoice rather than keying them in by hand. We use a time and material vs. flat rate customer invoicing system. Many companies are hard to reach or place you on long holds when you call them. Housecall Pro utilizes a chat feature which provides a timely response to our questions. Housecall Pro is an affordable and good quality software program that is web based. Some of the features of the program include job scheduling, dispatch, customer invoicing, the ability to accept credit cards in the field, and more. Overall we are very satisfied with Housecall Pro and recommend them as a Field Service Software solution.

Inconvénients :

It would be nice to have sub categories or some type of drop down menu for our parts so they would be easier to find. For example it would make sense to have a category called copper fittings and then a sub category called elbows, and then a sub category to that for different types of elbows such as 22, 45, and 90 degree. Since we are time and material plumbers it would also be nice to have an automated way to calculate our labor costs based on time spent on the job, but this still requires a manual calculation from what I understand.

Paul
Operations Manager (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Marginally useful for scheduling

2,0 il y a 5 ans

Commentaires : Extremely disappointing. Huge mistake for us.

Avantages :

HCP is marginally useful for scheduling.

Inconvénients :

1) No way to document when a client accepts your proposal, which means No CONTRACT. Even if your customer accepts your estimate, you have no documentation of such. This, of course, means that you do not have a contract with the customer, and you have no hope of being paid for the work you did. Kind of a huge problem. 2) Inability to control alerts and messages to customers. It's either ON or OFF -Customers receive annoying alerts every single day you're on the job -at least a half-hour before you begin work...so like 6:30 every morning...Or, no alerts at all. That's your only choice 3) Every interaction with Customer Support ends with "No you're not able to do that, but we'll forward this to our engineering team." Every single interaction. All of them end like this. Nothing is ever resolved -at least in our experience. 4) The product development team keeps churning out more and more features to charge for -when the infrastructure of what they've already built is woefully lacking in usability. 5) When a job takes more than one day to complete, there's an option to add what they call a Segment. You can add as many segments as you like for multiple-day jobs, but each successive segment is blank. So if you want your crews to know what their scope of work is -or if you want them to have access to the attachments you added -you have to re-attach and resubmit your scope of work for every single segment you add. 6) I could go on and on -but I think my time would be better spent

Réponse de l'équipe de Housecall Pro

il y a 5 ans

We would love it if you would reach out to the chat team and ask for a call to go over the features. It looks like we just need to go over them in better detail so you can get the most from them. We'd be happy to help you better utilize our software! Every time a customer approves or declines an estimate it shows up on the estimate details page. Customers can only receive 5 types of automated notifications: 1. When a job or estimate is scheduled. 2. When you press the "on my way" button 3. When you press the "finish" button 4. When payment is made (they receive a receipt via email) 5. Any re-marketing emails or postcards that you (manually) set up You control the daily "on my way" and "finish" messages (you do not have to press them). When you create a new segment try "Copy to new segment" and all attachments will carry over. Lastly, our chat team forwards feature requests to development so they can be considered for work. It's the best path to being worked on.

Jennifer
Office Manager (É.-U.)
Génie mécanique ou industriel, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product

5,0 il y a 5 ans

Commentaires : MY overall experience has been great, whenever i need customer service they are available and always helpful via chat or phone call

Avantages :

The owners were use too and liked a different dispatching/invoicing system. When I was hired as the Office Manager I was trained to use that system but always felt like it was out dated and not user friendly. I ran across an ad for house call pro on social media. I immediately loved what I saw, the ease of the program and how customers could make payments online and leave reviews for our business and technician experience. I showed the owners and we made the switch to housecall pro and have never regretted it.

Inconvénients :

I wish the system could notify me when my technicians went in route, started there job and finished there job. Wish some sort of push notification or a chime when the dash board is open