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En savoir plus sur SimplyBook.me

Système de réservation et de prise de rendez-vous en ligne avec rappels, conçu pour toutes les entreprises de services ! Laissez vos clients effectuer leurs réservations et prendre rendez-vous en ligne par eux-mêmes. Inclut une version gratuite.

En savoir plus sur SimplyBook.me

910 avis affichés

Philippe L.
photographe
Photographie, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 11/05/2020

"Logiciel de réservation agréable à utiliser"

Avantages: La prise en main du logiciel est intuitive.

Inconvénients: Les traductions en français sont quelque peu approximatives

  • Source de l'avis 
  • Publié le 11/05/2020
Brenda T.
Psychologue
Psychologie, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/04/2021

"Très satisfaite"

Commentaires: Très bien

Avantages: L'ergonomie et la gratuité. Le design également

Inconvénients: Ne pas pouvoir choisir l'emplacement d'un message important

  • Source de l'avis 
  • Publié le 11/04/2021
Jean-sebastien V.
Jean-sebastien V.
Directeur des opérations
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 06/11/2019

"Pas possible de voir le montant de taxes facturées!!!"

Avantages: Simple a configurer. Beaucoup de fonctionnalitées.

Inconvénients: Il n'est pas possible d'isoler le montant de taxes facturées dans les rapports. Impossible de savoir combien de taxes on doit remettre au gouvernement! Le service à la clientèle s'en fou complètement et m'a envoyé promener. Ce ne sont pas tout les produits qui son taxables pour notre cas et donc nous ne pouvons pas simplement recalculer les taxes sur le total vendu taxes incluses... C'est une fonction qui devrait venir avec tout système de facturation de pouvoir isoler les taxes facturées. Très décevant.

Réponse de l'éditeur

envoyé par SimplyBook.me le 07/11/2019

Dear Jean -Sebastian

I am very sorry to hear that our support did not address your concerns regarding the tax amount in reports. We totally agree with you that this should be part of our reports and I have now created this as a task for the developers and it will be ready in only a few days.

Hopefully that will change your mind. If there is anything other that you would like to address, please send me an email directly.

All the best
Rut, from the SimplyBook.me team

  • Source de l'avis 
  • Publié le 06/11/2019
Sébastien T.
Responsable Centre d'Affaires
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 21/06/2021

"Bon logiciel de gestion au quotidien"

Commentaires: Simplification du partage de calendrier et de la prise de rendez-vous depuis des postes différents (voire depuis des établissements différents).

Avantages: La gestion du calendrier, des rendez-vous et des services est assez simple à gérer au quotidien et à mettre en place.

Inconvénients: Pour avoir un éventail de services adéquat à chaque activité, le prix de l'abonnement peut monter très vite

  • Source de l'avis 
  • Publié le 21/06/2021
Lionel M.
Assurances
Assurance, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 07/04/2020

"Simple et ludique"

Commentaires: Bon suivi, simple, efficace

Avantages: La simplicité et la facilité de personnalisation

Inconvénients: Pas grand chose ... le prix si je dois dire quelque chose

Réponse de l'éditeur

envoyé par SimplyBook.me le 29/04/2020

Dear Lionel,

Thank you so much for taking the time to leave us your good feedback, we truly appreciate it!

All the best
The SimplyBook.me team.

  • Source de l'avis 
  • Publié le 07/04/2020
Fabrice M.
Manager
Médecine douce, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 26/01/2021

"Simple d'utilisation mais très modulable et ergonomique !"

Commentaires: Réservation de mes différents locaux de consultations par des praticiens en ligne. Très pratique et fait gagner du temps !

Avantages: Facilité de prise en main. Diversité des fonctionnalités. Design adaptable à ma société.

Inconvénients: Quelques paramètres Marketing ne sont pas aisé à comprendre et à configurer.

  • Source de l'avis 
  • Publié le 26/01/2021
Nadège S.
Médiathécaire
Bibliothèques, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/05/2020

"Super logiciel !"

Avantages: Logiciel facile à appréhender
La possibilité de tester gratuitement le produit avant l'achat.
L'ergonomie générale du logiciel
la personnalisation possible.

Inconvénients: Pour le moment rien ne semble manquer....

  • Source de l'avis 
  • Publié le 27/05/2020
Jesus P.
Jesus P.
CEO/President
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/04/2021

"Affordable and Powerful Booking Software"

Commentaires: This software works very well for booking. We had complicated requirements for customer support and coaching and this software handled both well.

Avantages: I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!

Inconvénients: The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.

  • Source de l'avis 
  • Publié le 06/04/2021
Silvina E.
Co-Owner and Vision Lead
Vente au détail, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 06/01/2021

"Going past the trial will invest."

Commentaires: I am excited to be able to make booking easier for my clients and on social media.

Avantages: The ease of implementation to outside apps. The facebook and website integration ease is well done.

Inconvénients: Editing the booking landing page. Fortunately, I have web builder knowledge and that is helping but your system is not user friendly nor provide helpful items such as best size of banner image for templates.

Alternatives envisagées : WellnessLiving, Canva et Bookly

Pourquoi choisir SimplyBook.me : Help with a booking is of more efficient use of my time use at this stage of my business needs. I can manage my social but the booking portion was becoming more time-consuming. Plus SimplyBook.me was easier to learn and so I'd rather manage this portion and hire someone for hootsuite when I need it.

Logiciel antérieur : Hootsuite

Pourquoi passer à SimplyBook.me: pricing and ease of use.

  • Source de l'avis 
  • Publié le 06/01/2021
Marie F.
founder, dog trainer
Formation professionnelle et coaching, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 08/09/2021

"Great Scheduling Solution"

Commentaires: There is a learning curve, but they have good documentation and very responsive customer service

Avantages: SimplyBook.me has deep features so that I can customize it to exactly what I want

Inconvénients: I want my clients to be able to see my availability / calendar as a default and to have to book all the sessions in a package at the time of purchase.

Alternatives envisagées : BusyPaws

Pourquoi choisir SimplyBook.me : Book like a boss had a lot of backend issues and my clients did not like acuity

Logiciel antérieur : Acuity Scheduling

Pourquoi passer à SimplyBook.me: Busy paws did not have all the features i need

  • Source de l'avis 
  • Publié le 08/09/2021
Gloria M.
Owner
Divertissement, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    3/10
  • Source de l'avis 
  • Publié le 03/05/2021

"Very confusing but amazing customer service"

Commentaires: Its a great tool, so easy for the client side but for the business owner, aye!

Avantages: Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable. The websites are beautiful not very customizable but you can manage.

Inconvénients: Very confusing! Because majority of the major features that anyone would need counts as custom feature, its so difficult to find what you need. There are settings under Welcome, Manage, Custom features, and settings. Honestly, been using this site for 6months or more and still don't know where all settings and features are, so just click click click away til you find it. Sometimes, you would have to look deeper. Example, for time schedules. OMG, ,good luck! Good thing is c\they have the best customer service on chat 24/7 so you would just have to chat with them and they'll give you a link. God bless them! Another con would be the reports! REPORTS is key guys! Reports are our roadmap! Can we get a report for all the deposits? or just add deposit column to the booking details. Lastly, marketing, you're limited if you want to get on Google's 1st page without ads.

Alternatives envisagées : Calendly, HoneyBook, Appy Pie et QuickBooks Desktop Enterprise

Pourquoi passer à SimplyBook.me: It integrates with IG.

Réponse de l'éditeur

envoyé par SimplyBook.me le 05/05/2021

Hi Gloria,

Thank you so much for a very constructive feedback, we appreciate it highly.

We would like to ask if you are up to joining us for a focus groups where we would discuss user friendliness of the system as well as reports. It would be very useful to hear your specific comments about what exactly could be improved. Please reply directly to this email if you are interested and we will set up a call.

Best regards
Rut

  • Source de l'avis 
  • Publié le 03/05/2021
Katie G.
Director
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 21/06/2021

"Great support, needs some alterations"

Commentaires: Generally very pleased with how this works alongside my business and keen to remain using this software.

Avantages: The customer support is amazing, some of the best I have ever had. It integrates with my website really well, and I love that you can customise it to match your brand.

Inconvénients: A few things have been really frustrating for me: - There is no option to select that they have paid a deposit in person, only online payments. This means I have been unable to take deposits at all as there is no way of documenting quickly if they have been taken, other than writing a comment which may be missed by another practitioner. - Body charts would be very helpful for health care settings - The ability to attach a PDF/document would be very useful, at present I need to store these on my computer outside of the database - I need to be able to extract more data onto an excel spreadsheet. Data such as, number of appointments, amount spent would help to analyse most profitable clients - The ability to put in a discount code manually when creating a booking (when someone books over the phone). I have been unable to do this - To have a search function on the main calendar page would be very useful. Then, rather than searching for booking details/transactions etc it would be better if they were all in one place

  • Source de l'avis 
  • Publié le 21/06/2021
Danny B.
COO, Co-founder
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/02/2021

"Everything you’d ever need"

Commentaires: Overall, I’m very pleased with this software.

Avantages: I searched for software that I could add to my Wordpress site that would allow for multiple locations (service providers), allow for different pricing, coupons, easy booking and more. This also has a simple Facebook integration, marketing tools and so much more.
It took me a few days to figure it out as there are many features that are weaved together. But once I did, it now takes just minutes to add or edit classes and services.

Inconvénients: The add-ons are expensive and may not make sense for my business in the long run as we scale up. We shall see.

Alternatives envisagées : Square Appointments et Genbook

Pourquoi choisir SimplyBook.me : Booked didn’t have repeat classes nor could I have different prices for similar classes assigned to separate locations only. No Facebook integration either.

Logiciel antérieur : Square Appointments et Genbook

Pourquoi passer à SimplyBook.me: Better features for classes/education.

Réponse de l'éditeur

envoyé par SimplyBook.me le 25/03/2021

Dear Danny

Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it!

All the best
The SimplyBook.me team

  • Source de l'avis 
  • Publié le 21/02/2021
Korie T.
Owner/Founder
Divertissement, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 05/03/2021

"I did my research and found a great fit!"

Commentaires: My experience has been awesome! I was able to seamlessly set up my site with ease, set up my payment processor and have a beautifully designed live booking page for clients to book. I highly recommend this for small businesses and providers who accept appointments.

Avantages: I love how user friendly this software is! I found the video tutorials very helpful and the customer service was prompt and friendly. I appreciate how they would always send article links to refer back to after the chat and would email me when we got disconnected. I also love the booking site themes to choose from, they are all very well designed.

Inconvénients: If I had to give one improvement it would be to allow users to get more than three custom features with the first upgrade tier. I would have loved to get five to test it out, and would have definitely upgraded once my business bookings began. The jump from three to unlimited is a big jump, maybe offer a tier in between for new subscribers. Other than that the software itself is pretty amazing.

Alternatives envisagées : Square Virtual Terminal, Shopify, Wix, Mindbody et Acuity Scheduling

Pourquoi passer à SimplyBook.me: The easy links to a payment processor, allowing different service providers with different services, including a booking site, and access to create an intake form. Also, integration with social media was a huge one!

Réponse de l'éditeur

envoyé par SimplyBook.me le 15/03/2021

Hi Korie,

Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly!

All the best
The SimplyBook.me team

  • Source de l'avis 
  • Publié le 05/03/2021
Hanna F.
Director
Bureau exécutif, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/03/2021

"Surprisingly Robust"

Commentaires: It's made it so much easier for our clients to book directly in with a team member of their choosing online without us having to switch and move things from different calendars. We're still getting the hang of it, but it's already saved us so much time

Avantages: The more I dive into the system, the more cool stuff I find that it can do. I've been using another software for a long time, but it just didn't have the flexibility I needed for different users with different booking types and linked calendars but SimplyBook me is proving to be a game-changer for my business

Inconvénients: It's probably a little confusing to get started; I'm quite tech-savvy and find that it's a bit confusing when it consistently opens a new window when you want to make a change to a setting, so you end up with a bunch of tabs open that you'd forgotten about, but once you get the hang of it, you do see how all the sections tie together and it's much easier to flick back and forth between the settings with the extra tabs opened.

  • Source de l'avis 
  • Publié le 31/03/2021
David F.
Facility manager
Services et installations de loisirs, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 02/04/2021

"New User review"

Commentaires: I am impressed by the software and will be using it to schedule swim time during the summer due to the recent pandemic.

Avantages: I found the customization features easy to navigate. The overall interface is straightforward.

Inconvénients: Several of the custom features would seem to be similar enough (deposits) and (payments) that if you require both options you use up two of the features.

Alternatives envisagées : Wix, GoDaddy Website Builder et Google Calendar

Pourquoi passer à SimplyBook.me: Being a non profit HOA we were looking for a low cost but functional solution to scheduling. Simplybook even at the free level offered a lot of what I looked for. The additional tiers were value added and worth the upgrade to what we could afford.

  • Source de l'avis 
  • Publié le 02/04/2021
Rosa H.
Owner of Beauty Salon
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 01/04/2021

"Overall Satisfied Cusomter"

Commentaires: My overall experience has been great. The support and features are exactly what I was looking for.

Avantages: This booking site makes keeping track of clients, services, and sales super easy and organized.

Inconvénients: Some of the features need explaining in order to be fully aware on how to use them

  • Source de l'avis 
  • Publié le 01/04/2021
Gavin L.
Digital Development Officer
Bibliothèques, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 19/11/2020

"Using Simplybookme to reopen Sports and Culture Services after the Covid-19 Lockdown"

Commentaires: I really like Simplybookme. It has been especially useful during the Covid-19 pandemic as I have been able to provide a booking system allowing customers to access services and events right across our Sports and Culture Department (LLA) of Abredeenshire Council. Customers book pickup slots within our Library Click and Collect Service, outdoor tennis courts can now be booked allowing our customers to observe social distancing, two of our museums have reopened and are using Simplybookme to take bookings. It really has helped us provide a service through these very difficult times. I highly recommend Simplybookme.

Avantages: Very easy to setup and all accessed from a single Admin site which is cloud based so I can easily roll out the system to other staff across several sites.
I found the initial setup very straight forward and adding further complexity to the system was easy to do too once I got the basics right.
I can easily add multiple sites providing many different services all from the Simplybookme Admin site.
Great value for money. I'm running almost a 100 different sites (service providers) providing our customers with over 30 different services.
Superb email and SMS notification setup. I have a bespoke booking confirmations go out from each of my sites or service providers as they all have a different setup.
The system is jam packed full of really great Custom Features many of which I use. Such as Book Soon Notification System, Intake Forms, Service Categories, Group Bookings, Flexible Notifications, Terms and Conditions, Products, Booking Status. That's only about 15% of all the Custom Features available!

Inconvénients: Can't add single Special Days (e.g. for a one off holiday) without having to move away from the easy to use "slider" schedule I use for opening times.
No "Sand Box" site for testing setup or training.
The dates/days in the front end Calendar for customers (when using a phone) are not locked which means if you scroll down the screen it's very difficult to keep track of which day/date you are selecting.

Réponse de l'éditeur

envoyé par SimplyBook.me le 02/12/2020

Dear Gavin

Thank you so much for leaving your positive review, we appreciate it enormously!

All the best
The SimplyBook.me team

  • Source de l'avis 
  • Publié le 19/11/2020
Becky D.
Director
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 20/09/2019

"Great features but the recent price increases have stung a bit!"

Commentaires: Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great.

Avantages: It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful.

Inconvénients: The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using.

Alternatives envisagées : Bookwhen, Timely et Acuity Scheduling

Pourquoi choisir SimplyBook.me : At the time, Simplybookit offered the features we needed at a better price point than 10to8

Logiciel antérieur : 10to8

Pourquoi passer à SimplyBook.me: It offered the features we need at the most favourable price.

Réponse de l'éditeur

envoyé par SimplyBook.me le 24/09/2019

Dear Becky

Thank you so much for taking the time to leave us your feedback, we truly appreciate it.

Regarding your comment on some of the service description not showing on your mobile, can you please send me from what kind of mobile you are checking? I checked your page with iphone and I can read all service descriptions.

We are very sorry to hear that you guys have stopped using our system due to cost. I can see that you are a non profit organization, please contact me directly so that we can see what we can do for you guys.

All the best
The SimplyBook.me team

  • Source de l'avis 
  • Publié le 20/09/2019
Mel L.
Subconscious Behaviorist
Psychologie, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 20/06/2019

"Health Practice Perspective"

Commentaires: Overall is grt. Quick responses from customer services. For us, the extensive ability to customize, operate video sessions, book a variety of services, products, packages, classes, and a membership makes this an all-in-one solution.

Avantages: Incredible amount of features for the $.
HIPAA compliance / encryption
SOAP notes
Versatility
Complete customization of confirmation emails to both service providers & Services
Very easy for clients to navigate
Clients can track their own packages
Ability to force pre-pay
Intake form option
Seriously, I could list a ton more amazing features plus the fact that they continue to add more.

Inconvénients: Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas: SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option. Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment. It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt. A mobile app for clients to manage appts & take video calls would be excellent. I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt.

Réponse de l'éditeur

envoyé par SimplyBook.me le 22/07/2019

Dear Mel

Thank you so much for your constructive feedback, we appreciate it enormously!

First of all I can say that we are working on developing an admin app and maybe a client app in next round. With regards to the videos then it is relatively simple to use jumpch.at and mixing it with our booking code to give direct contact, please check that out.

With regards to the Progress note option, then yes that is something that we have considered, but is not yet on our to do list. However I know that some health centers have been using the Medical History tab for that.

The automatic cc payment at place, will also be implemented later, but can not promise any date on that.

Thanks again for your valuable feedback
All the best
The SimplyBook.me team

  • Source de l'avis 
  • Publié le 20/06/2019
Robert T.
Owner/Operator
Divertissement, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 12/04/2019

""Years ahead of it's time thanks to an ingenious underlying database design.""

Commentaires: Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system. Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above. Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Avantages: SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST! Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Inconvénients: "Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet! "Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines. "Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

Réponse de l'éditeur

envoyé par SimplyBook.me le 23/05/2019

Dear Robert,

Thank you so much for taking the time to leave us your feedback, we appreciate it greatly!

Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward.

All the best
The SimplyBook.me team

  • Source de l'avis 
  • Publié le 12/04/2019
Angie G.
Owner
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 02/12/2017

"The site is simple to set up and you can instantly take bookings and love the Book Now link"

Avantages: you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day.
Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations.
Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

Inconvénients: there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works.
I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me.
Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

Réponse de l'éditeur

envoyé par Simplybook.me le 04/12/2017

Dear Angie

I want to thank you so much for taking the time to leave us your well constructed feedback, we appreciate in enormously!

We think it is actually a very good idea to introduce all the features later on as well when people really know what kind of features they would benefit by using for their business. Hopefully we can introduce that soon.

With regards to setting up a service from your mobile, then please let me know if that still doesn´t work, it works out for me when I do it on iphone. We aim to have all our site fully mobile responsive, so we are very thankful to get tips if something is not working.

At last the promotion system is already on the task list for some fine-tuning, so hopefully we can introduce an improved version soon.

Thanks again for input and have a great day!
All the best
The SimplyBook.me team

  • Source de l'avis 
  • Publié le 02/12/2017
Patrick P.
Sports Coach/bike fitter
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 04/01/2018

"Software is really good and makes booking appointments easy. I rarely encounter problems with it."

Commentaires: Eliminates me having to spend time booking appointments manually.

Avantages: Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.

Inconvénients: 1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not. I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already. In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select. 2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.

Réponse de l'éditeur

envoyé par Simplybook.me le 16/01/2018

Dear Patrick,

Thank you so much for taking the time to give us your review, we appreciate it greatly!

With regards to your comment then I strongly recommend you to update the template as we have got new templates where it is more obvious if all slots are full and that you need to find another day with available time.

Best of regards
The SimplyBook.me team

  • Source de l'avis 
  • Publié le 04/01/2018
Marsha K.
Program Coordinator
Services à la personne et aux familles, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/12/2016

"Great program with amazing customer service!"

Commentaires: We have been using Simplybook.me for almost 2 years now. The best part about this booking program for us is how user friendly it is. We have a large number of volunteers using the program to book their clients and even those who struggle with technology find Simplybook.me simple and easy to use. As an administrator of the program, I appreciate how easy it is to make changes to anything from our organization's hours to adjusting individual user's days and hours. The plugins available allow for an astounding number of ways to adjust this program to fit whatever you need.
The customer service and technical support that come with this program are second to none. They have live chat support and when live support isn't available they respond very quickly to an email request. I have never waited more than 24 hours for a response.
I would recommend Simplybook.me to any company or organization without any hesitation.

Avantages: The ease of use is the best part for us. With so many people needing to use it to book their clients it is important that they can learn to use it quickly. Even those who are unfamiliar with computer technology are able to book their clients with this program! It is also great for me as an administrator that it is so easy to use because with so many people using it I often am changing their hours or days of work. With this program, it only takes a minute so I don't ever feel I am wasting time managing our booking program.

Inconvénients: I would love if there was a way to combine two calendar views. For example, it would be really great for us if we could view the calendar by day and service provider.

Réponse de l'éditeur

envoyé par Simplybook.me le 21/12/2016

Dear Marsha,

Thank you so much for giving yourself the time to write this review. We appreciate it immensely and are so pleased that you are happy with our solution and customer service...that is after all our goal :)

Happy Holidays!
The SimplyBook.me team

  • Source de l'avis 
  • Publié le 20/12/2016
Kate L.
Owner
Photographie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 26/08/2020

"Reliable and functional booking software"

Commentaires: I started with a free plan, and have loved it. I recently upgraded to a subscription, and it's great too. I looked into other options, but SimplyBook seems to offer the most flexibility for our specific needs.

Avantages: I've never had an issue with the site being down, and customers have found the booking process easy to use. I love the custom translation features which allow me to set the exact terminology for my specific business. I've use this for about 5 years, and we love it.

Inconvénients: When we set it up, it definitely took some learning to work out how to make it work for us (special day schedules only). But now that it's up and running, it hasn't skipped a beat. I can keep adding and changing things as I go and as our business grows and changes. I would like to be able to set the date that follow up emails go out requesting a review to a later date, as our customers don't receive their final printed product for up to 2 weeks after their booking, so asking them for a review a maximum of 3 days after their sitting isn't very useful for us :-(
I'd also love some more flexibility in sending sms or email reminders (eg, email 3 days before booking, sms 1 day before).
Setting up our home page (especially images) has taken a lot of trial and error, but it's working for us now :-)

Réponse de l'éditeur

envoyé par SimplyBook.me le 30/09/2020

Dear Kate,

Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it!

I will check out with my team if we can add some more flexibility with regards to sending sms/email reminders.

All the best
The SimplyBook.me team

  • Source de l'avis 
  • Publié le 26/08/2020