En savoir plus sur SimplyBook.me

Système de réservation et de prise de rendez-vous en ligne avec rappels, conçu pour toutes les entreprises de services ! Laissez vos clients effectuer leurs réservations et prendre rendez-vous en ligne par eux-mêmes. Inclut une version gratuite.

En savoir plus sur SimplyBook.me

Avantages :

The ease of implementation to outside apps. The facebook and website integration ease is well done.

Inconvénients :

Frustrating to not receive decent service when the app doesn't work properly.

SimplyBook.me - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,6
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,7/10

SimplyBook.me a reçu une note globale de 4,6 étoiles sur 5 d'après 997 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (997)

Cynthia
Cynthia
Founder
Utilisateur LinkedIn vérifié
E-learning, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

different pricing structure

4,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Sébastien
Responsable Centre d'Affaires (France)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Bon logiciel de gestion au quotidien

4,0 l’année dernière

Commentaires : Simplification du partage de calendrier et de la prise de rendez-vous depuis des postes différents (voire depuis des établissements différents).

Avantages :

La gestion du calendrier, des rendez-vous et des services est assez simple à gérer au quotidien et à mettre en place.

Inconvénients :

Pour avoir un éventail de services adéquat à chaque activité, le prix de l'abonnement peut monter très vite

Jean-Sebastien
Jean-Sebastien
Directeur des opérations (Canada)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Pas possible de voir le montant de taxes facturées!!!

1,0 il y a 3 ans

Avantages :

Simple a configurer. Beaucoup de fonctionnalitées.

Inconvénients :

Il n'est pas possible d'isoler le montant de taxes facturées dans les rapports. Impossible de savoir combien de taxes on doit remettre au gouvernement! Le service à la clientèle s'en fou complètement et m'a envoyé promener. Ce ne sont pas tout les produits qui son taxables pour notre cas et donc nous ne pouvons pas simplement recalculer les taxes sur le total vendu taxes incluses... C'est une fonction qui devrait venir avec tout système de facturation de pouvoir isoler les taxes facturées. Très décevant.

Réponse de l'équipe de SimplyBook.me

il y a 3 ans

Dear Jean -Sebastian I am very sorry to hear that our support did not address your concerns regarding the tax amount in reports. We totally agree with you that this should be part of our reports and I have now created this as a task for the developers and it will be ready in only a few days. Hopefully that will change your mind. If there is anything other that you would like to address, please send me an email directly. All the best Rut, from the SimplyBook.me team

alexandre
Arnaque aux sms (France)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Arnaque aux sms

1,0 il y a 9 mois

Commentaires : Pas bonne et pas commerciale

Avantages :

Pas adapté aux plannings personnalisés et la configuration est complexe le service client pas performant

Inconvénients :

Arnaque aux sms et surfacturation car jamais précisé dans notre entretien téléphonique mais l'impact des caractères peut faire tripler le nombre de SMS donc 1 SMS envoyé=3 SMS mes 500 SMS on disparu en 1 semaine au lieu de 5 ...pas de geste commercial alors que j'étais prêt à m'abonner durablement

Réponse de l'équipe de SimplyBook.me

il y a 8 mois

Hello Alexander, Regarding the SMS then it is just completely out of our hands. It is up to your telecommunication company how they break up the messages into several messages and we have absolutely nothing to do with it as our Live Chat agent explained to you over the phone. All the best The SimplyBook.me team

Fabrice
Manager (Belgique)
Médecine douce, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Simple d'utilisation mais très modulable et ergonomique !

5,0 il y a 2 ans

Commentaires : Réservation de mes différents locaux de consultations par des praticiens en ligne. Très pratique et fait gagner du temps !

Avantages :

Facilité de prise en main. Diversité des fonctionnalités. Design adaptable à ma société.

Inconvénients :

Quelques paramètres Marketing ne sont pas aisé à comprendre et à configurer.

Nadège
Médiathécaire (France)
Bibliothèques, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Super logiciel !

5,0 il y a 3 ans

Avantages :

Logiciel facile à appréhender La possibilité de tester gratuitement le produit avant l'achat. L'ergonomie générale du logiciel la personnalisation possible.

Inconvénients :

Pour le moment rien ne semble manquer....

philippe
photographe (France)
Photographie, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Logiciel de réservation agréable à utiliser

5,0 il y a 3 ans

Avantages :

La prise en main du logiciel est intuitive.

Inconvénients :

Les traductions en français sont quelque peu approximatives

Lionel
Assurances (Suisse)
Assurance, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Simple et ludique

4,0 il y a 3 ans

Commentaires : Bon suivi, simple, efficace

Avantages :

La simplicité et la facilité de personnalisation

Inconvénients :

Pas grand chose ... le prix si je dois dire quelque chose

Réponse de l'équipe de SimplyBook.me

il y a 3 ans

Dear Lionel, Thank you so much for taking the time to leave us your good feedback, we truly appreciate it! All the best The SimplyBook.me team.

Brenda
Psychologue (France)
Psychologie, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Très satisfaite

5,0 il y a 2 ans

Commentaires : Très bien

Avantages :

L'ergonomie et la gratuité. Le design également

Inconvénients :

Ne pas pouvoir choisir l'emplacement d'un message important

Steven
Steven
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Design, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Amazing software at an amazing price, FREE!

5,0 il y a 2 mois Nouveau

Commentaires : I don't use their booking page but I do embed the calendar into my website so everything stays on my site. I personally like how some other calendars look but overall, I can't complain. I was able to customize it to my liking and it sends austomatic email reminders to myself and the people who booked the time. It was very straightforward and it has been used and tested a lot lately and I am very impressed.

Avantages :

Being able to customize the product to match my branding was the biggest challenge while I was trying different online booking softwares. SimplyBook.me was the only one that allowed color customization on the free plan. So, I figured the rest would not be good. Boy, was I wrong! This software has gone above and beyond what I expected for a free online booking calendar.

Inconvénients :

The only thing that I am not 100% satisfied with is the look. If I could change the layout of the calendar that would be amazing but for the price, I can't compain and everything works as it is supposed to or better than I expected which is wonderful!

Alternatives envisagées : YouCanBook.me, Calendly et Fresha

Pourquoi choisir SimplyBook.me : I was paying monthly for something that I wasn't really utalizing and I wanted to find a cheaper option. I am still trying to grow my business, so I don't have too many online bookings yet, so I felt like I was just trowing away money each month. I liked the look and functionality of YouCanBook.me better however, I love the customization and price of SimplyBook.me and that is why I made the switch.

Logiciel antérieur : YouCanBook.me

Pourquoi passer à SimplyBook.me : The ability to make some many customization in order to match my brand colors and it was free. In my opinion, there is nothing out there better.

Utilisateur vérifié
CEO (Thaïlande)
Utilisateur LinkedIn vérifié
E-learning, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

The BEST booking system out there. Please keep updating & improving this epic/pioneering software.

5,0 il y a 2 mois Nouveau

Commentaires : App = incredibly good. iFrame embeds a bit sketchy looking! Wish there was a way for employees to simply update/add to their schedules directly within our website or an app (not simply a homepage shortcut to a website that poses as an app).

Avantages :

Incredible tool. So many features. Build epic booking systems.

Inconvénients :

It seems to be something that they do not actively work on, which seems crazy to me. Customer support ([SENSITIVE CONTENT]!) is dire. She sits on her little throne of customer support power/possession and then acts as a mindless, droning, and passive-aggressive gatekeeper for SimplyBook. It makes working with the company a chore, and I would seriously not want to pay money every month with her as our Account Manager. She makes the process of this (incredible!) application, seem hopeless, limited, and dire. You need your first point of contact to laude the company, and care about it deeply! To inspire its customers, and to show them how much of an incredible booking system can be built with SimplyBook.

Alternatives envisagées : Setmore, Acuity Scheduling, Booknetic, Bookly et Amelia

Pourquoi choisir SimplyBook.me : SimplyBook has so much more genuinely deep and powerful potential. Incredibly well-coded. User friendly for the service providers (as well as the customers). A truly epic and well-thought-out product, held back by shoddy customer service and a lack of passion at the front gate.

Logiciel antérieur : Calendly, Setmore et Amelia

Pourquoi passer à SimplyBook.me : Fantastic UI and endless potential with all of the addons. The perfect options for entrepreneurs and business owners looking to "build" a booking system for their business, that suits them and their specific business model. They are endless ways to build a business model that works using their system. PLEASE keep updating, and marketing your product. It is amazing, and far far better than Calendly/Setmore/Acuity and all the big boys, who have absolutely no potential, and incredibly limited coding for serious businesses and booking systems. SimplyBook has it all worked out when it comes to Team Members Scheduling (although this could be better with a simple frontend panel), Classes, Recurring Meetings, Timeslot booking simplicity, Coupons, etc.!

Candy
VP (É.-U.)
Art/artisanat, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simply Book meets alot of our needs

3,0 il y a 2 semaines Nouveau

Commentaires : We have used simply book to schedule appointments which saves us loads of time in the office. We really like the printout of our daily appointments and the ability to set up the columns/info that we want. Payment is completely smooth. Many of our customers have problems using the software to sign up.

Avantages :

Setting up the software was relatively easy and day to day use on our end is good.

Inconvénients :

Our customers have issues when signing up, which they wind up calling us to resolve.There are problems signing up for consecutive appointments and to reschedule an appointment they have to call us to do it on our end. The set up is kind of goofy where you have to get all 3 schedules lined up. Perhaps that could be on one page. The calendar is greyed out and our customers sometimes get the dates wrong. A more visable calender would help.

Stacy
Program Director (É.-U.)
Services juridiques, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A game-changer!

5,0 il y a 2 semaines Nouveau

Commentaires : When COVID-19 hit, my legal services nonprofit had to figure out a way to pivot from walk-in, in-person weekly consultations with new potential clients, to a completely virtual model of service. When we eventually began using SimplyBook, multiple staff called it a "game-changer" - it took so much time and stress out of scheduling consultation appointments and accepting payments in advance! It is pretty user-friendly, and tech support has always been incredibly helpful when we've contacted them via live chat. We also love how customizable the system is. Overall we've had a great experience for the past 1.5 years!

Avantages :

I love how customizable SimplyBook is - it took me a long time to get everything set up the way we wanted it at the beginning, but that was just because of how many different features I was able to customize to our exacts specifications. We also like the payments feature so that we can require clients to prepay for their appointments.

Inconvénients :

I wish there was a way to create certain types of appointments that are only available to certain people (for example, people with a certain password); I have suggested this feature to SimplyBook in the past and hope they develop it soon! We want to be able to, for example, only allow clients who have been prescreened to register for certain events, but we don't see a way to do that in the current system and so end up using a different (much less user-friendly) software program for those events instead of SimplyBook. I also wish we could see which clients have used which coupon codes in a single report.

Alternatives envisagées : Acuity Scheduling

Pourquoi passer à SimplyBook.me : Integration with Authorize.net payment processor (preferred by our Finance department)

Réponse de l'équipe de SimplyBook.me

il y a 2 semaines

Dear Stacy, thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! Have you tried as a workaround to setup hidden categories, have your services appear there too and then you can prepare separate links for clients that you have already approved of. You can also contact our Live Chat if you want to know more about that. All the best The SimplyBook.me team

Jill
Owner (É.-U.)
Divertissement, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great product that I have used for over a year

4,0 il y a 2 semaines Nouveau

Commentaires : I tell people about simplybook.me a lot because it just works. It works for about 90% of the things I need it to do, so to have one package, for such a great price, that includes so much, is really invaluable to me and my business.

Avantages :

I like the adaptability. Even though it has a learning curve, once I understand how to do something, it does it well. It does most things that I need it to do. Clients can book easily, the reminders go out without me checking on them, the product is definitely well priced, and it just works. I think I have a semi-complicated set up, but was able to make it all work (with some help from their excellent live chat agents). The widget codes work on my website, payments integrate with it, it's all just one great package for my needs.

Inconvénients :

There are still some things that I would like it to do that it doesn't do. The example would be too long, but I have worked around it. It has to do with the ability to book kids/adults/how many at a time of each, for a certain time frame. I also don't like that once I make a change, it is retroactive...I would really like the ability to change something for the future, and have it set up to go on a certain date, without the changes going live right away.

Alternatives envisagées : Trello, Checkfront, Xola, Bookeo et FareHarbor

Pourquoi passer à SimplyBook.me : Price mostly, but also because it does everything I need it to do FOR that price.

Katie
Physiotherapist (R.-U.)
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Helpful system generally, just a few improvements needed

4,0 le mois dernier Nouveau

Avantages :

The calendar with different colours for different practitioners makes it easy to see when people have appointments. We loved that we could customise our website widget to make it on brand, and that this software gives the option for customers to add promo codes, as most others in this field do not allow this. The SOAP note feature is paramount to us as a physio clinic, and the whole system is very secure.

Inconvénients :

We need an option to attach files to our client notes, as we are a physio clinic so often have patient letters/referrals that we currently need to store elsewhere. Also, the analysis of the data is helpful but you are unable to assess how many sessions each client has had on the export option, which makes reviewing marketing efforts a bit of a nightmare. The calendar view would benefit from having a weekly view with each service providers timetable more clearly, as this can create problems for us too!

Alternatives envisagées : Cliniko, Pabau et Nookal

Pourquoi passer à SimplyBook.me : The option to add promo codes, customise the website widget to our brand colours, and the price.

Réponse de l'équipe de SimplyBook.me

le mois dernier

Hi Katie and thank you so much for taking the time to leave us your feedback, we appreciate it greatly! Regarding your feedback then I will address each point: 1. This is a suggestion that we have on our list and we can hopefully add to the system later on 2. With the reports about number of sessions per client to export, then this is possible by going into reports/clients/select client/View and then you can choose export 3. It is possible with the filters to select there a certain provider and then click on "Apply" after that you choose the weekly view and then you should have a weekly view by provider. I also encourage you to have your providers using the admin app, there each one can have a really nice overview of upcoming bookings. If you have any further questions you can always contact our Live Chat and contact Dmytro our Head of Support who can assist you with anything....well as long as it is related to our system:) All the best The SimplyBook.me team

Rob
Therapist / Business Owner (R.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Service for 5+ Years Now

5,0 le mois dernier Nouveau

Commentaires : My clients really like the SMS reminder function, and I like to be able to set availability from Google Calendar, this is a very handy function.

Avantages :

The booking widget on my website is brilliant for allowing new and existing clients to book a slot and not have to wait for me to confirm their session.

Inconvénients :

I wish there were more 'custom features' available on my plan, but the service does allow upgrading to a higher number if desired for an additional fee.

Alternatives envisagées : Timely

Pourquoi passer à SimplyBook.me : A more comprehensive solution that allowed more flexibility.

Réponse de l'équipe de SimplyBook.me

il y a 3 semaines

Dear Rob, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! All the best The SimplyBook.me team

Isabel
Energy Medicine Professional (É.-U.)
Médecine douce, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very useful when more than one employee

5,0 il y a 2 semaines Nouveau

Commentaires : Great experience, quality price is reasonable.

Avantages :

I like that I am able to schedule my consultants.

Inconvénients :

It is not very intuitive to find the location of certain fonctions

Réponse de l'équipe de SimplyBook.me

il y a 2 semaines

Dear Isabel thank you so much for taking the time to leave us your great feedback, we truly appreciate it! All the best The SimplyBook.me team

Bruce
President (É.-U.)
Formation professionnelle et coaching, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Doubled my clients in 3 months!

5,0 il y a 2 semaines Nouveau

Commentaires : Because it's so easy to use for my clients, particularly new ones, I doubled my business in 3 months!

Avantages :

The ease of setup for me, and the ease of scheduling for my clients is my favorite part of this app!

Inconvénients :

I would like a merge duplicates feature for my client database. Too many people enter their names multiple times, so I end up with multiple entries.

Alternatives envisagées : Calendly

Pourquoi passer à SimplyBook.me : Better features for my business.

Réponse de l'équipe de SimplyBook.me

il y a 2 semaines

Dear Bruce, thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! For merging clients with same name please look at the instructions here...https://help.simplybook.me/index.php/Client_Login_custom_feature ..scroll down to the second #1 and then you will see it. All the best The SimplyBook.me team

Alexandra
Owner of AG Tutoring LLC (É.-U.)
E-learning, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best Product Available (but could benefit from some updates)

5,0 il y a 2 semaines Nouveau

Commentaires : It has been an overall positive experience.

Avantages :

I love this booking tool compared to every other one out there, but it isn't as great as it could be. It is the easiest tool to use with the most features that I need available, but you give up certain flexibility when you have an all in one tool like this.

Inconvénients :

I wish the service providers could see the sessions in their timezone just like the clients can, but the system only allows you to show the company timezone and I have providers working all across the United States. I also wish the packages and memberships were more flexible. My packages page is super crowded because for example I have to set 3 different high school 10 hour tutoring packages for different sessions durations (i.e. 30 min, 45 min, 60 min) when other systems have the ability to have me put this all in one package where the client picks the duration. I also don't like how if they cancel a package session then it takes away the credit even though I setup a 24 hour cancellation policy. Even if they cancel in time, the session credit disappears. I also wish the packages had a service filter like the memberships do.

Réponse de l'équipe de SimplyBook.me

il y a 2 semaines

Dear Alexandra Thank you so much for taking the time to give us your valuable feedback, we appreciate it greatly! We will discuss your suggestions on our product meetings to see if those can make it to production. All the best The SimplyBook.me team

Paula
Paula
Vice President, Director of Marketing (Canada)
Utilisateur LinkedIn vérifié
Formation professionnelle et coaching, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Very happy we found SimplyBook.me

5,0 l’année dernière

Avantages :

What's nice about SimplyBook.me is that you can customize which features you want.

Inconvénients :

There are nothing I 'dislike' about SimplyBook.me. I would make a couple of improvements, though: 1. We are glad there are both session confirmation and reminders, but we would really like it if we could schedule a reminder around 1000 days from the date of training. This might sound like a long time, but the certifications we offer are good for 3 years and 1000 days would still give them a couple of months to schedule their recertification training. 2. It would be nice if the 'unlimited' tier of add-ons wasn't so much more than the tier that gives you 8 add-ons. At most, I would like one or two more, but it's not worth such a huge jump in price. 3. We really like the idea that email can come from our business email address, but at the moment, it's just not working for us because the SMTP settings just aren't being accepted.

Alternatives envisagées : Calendly

Pourquoi choisir SimplyBook.me : SimplyBook.me has the most features we need.

Logiciel antérieur : Calendly, Ubindi et Google Calendar

Pourquoi passer à SimplyBook.me : SimplyBook.me has the ability to easily schedule multiple training sessions running concurrently.

Réponse de l'équipe de SimplyBook.me

l’année dernière

Dear Paula, Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! Regarding your request to add this to your system that you can send a reminder 1000 days after training, within the come-back-soon feature then we could probably add this to your system. Please pm me and send me your booking website. All the best The SimplyBook.me team

Gavin
Digital Development Officer (R.-U.)
Bibliothèques, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Using Simplybookme to reopen Sports and Culture Services after the Covid-19 Lockdown

5,0 il y a 2 ans

Commentaires : I really like Simplybookme. It has been especially useful during the Covid-19 pandemic as I have been able to provide a booking system allowing customers to access services and events right across our Sports and Culture Department (LLA) of Abredeenshire Council. Customers book pickup slots within our Library Click and Collect Service, outdoor tennis courts can now be booked allowing our customers to observe social distancing, two of our museums have reopened and are using Simplybookme to take bookings. It really has helped us provide a service through these very difficult times. I highly recommend Simplybookme.

Avantages :

Very easy to setup and all accessed from a single Admin site which is cloud based so I can easily roll out the system to other staff across several sites. I found the initial setup very straight forward and adding further complexity to the system was easy to do too once I got the basics right. I can easily add multiple sites providing many different services all from the Simplybookme Admin site. Great value for money. I'm running almost a 100 different sites (service providers) providing our customers with over 30 different services. Superb email and SMS notification setup. I have a bespoke booking confirmations go out from each of my sites or service providers as they all have a different setup. The system is jam packed full of really great Custom Features many of which I use. Such as Book Soon Notification System, Intake Forms, Service Categories, Group Bookings, Flexible Notifications, Terms and Conditions, Products, Booking Status. That's only about 15% of all the Custom Features available!

Inconvénients :

Can't add single Special Days (e.g. for a one off holiday) without having to move away from the easy to use "slider" schedule I use for opening times. No "Sand Box" site for testing setup or training. The dates/days in the front end Calendar for customers (when using a phone) are not locked which means if you scroll down the screen it's very difficult to keep track of which day/date you are selecting.

Réponse de l'équipe de SimplyBook.me

il y a 2 ans

Dear Gavin Thank you so much for leaving your positive review, we appreciate it enormously! All the best The SimplyBook.me team

Becky
Director (R.-U.)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great features but the recent price increases have stung a bit!

4,0 il y a 3 ans

Commentaires : Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great.

Avantages :

It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful.

Inconvénients :

The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using.

Alternatives envisagées : Acuity Scheduling, Timely et Bookwhen

Pourquoi choisir SimplyBook.me : At the time, Simplybookit offered the features we needed at a better price point than 10to8

Logiciel antérieur : 10to8

Pourquoi passer à SimplyBook.me : It offered the features we need at the most favourable price.

Réponse de l'équipe de SimplyBook.me

il y a 3 ans

Dear Becky Thank you so much for taking the time to leave us your feedback, we truly appreciate it. Regarding your comment on some of the service description not showing on your mobile, can you please send me from what kind of mobile you are checking? I checked your page with iphone and I can read all service descriptions. We are very sorry to hear that you guys have stopped using our system due to cost. I can see that you are a non profit organization, please contact me directly so that we can see what we can do for you guys. All the best The SimplyBook.me team

Mel
Subconscious Behaviorist (É.-U.)
Psychologie, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Health Practice Perspective

4,0 il y a 3 ans

Commentaires : Overall is grt. Quick responses from customer services. For us, the extensive ability to customize, operate video sessions, book a variety of services, products, packages, classes, and a membership makes this an all-in-one solution.

Avantages :

Incredible amount of features for the $. HIPAA compliance / encryption SOAP notes Versatility Complete customization of confirmation emails to both service providers & Services Very easy for clients to navigate Clients can track their own packages Ability to force pre-pay Intake form option Seriously, I could list a ton more amazing features plus the fact that they continue to add more.

Inconvénients :

Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas: SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option. Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment. It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt. A mobile app for clients to manage appts & take video calls would be excellent. I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt.

Réponse de l'équipe de SimplyBook.me

il y a 3 ans

Dear Mel Thank you so much for your constructive feedback, we appreciate it enormously! First of all I can say that we are working on developing an admin app and maybe a client app in next round. With regards to the videos then it is relatively simple to use jumpch.at and mixing it with our booking code to give direct contact, please check that out. With regards to the Progress note option, then yes that is something that we have considered, but is not yet on our to do list. However I know that some health centers have been using the Medical History tab for that. The automatic cc payment at place, will also be implemented later, but can not promise any date on that. Thanks again for your valuable feedback All the best The SimplyBook.me team

Robert
Owner/Operator (É.-U.)
Utilisateur LinkedIn vérifié
Divertissement, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

"Years ahead of it's time thanks to an ingenious underlying database design."

5,0 il y a 4 ans

Commentaires : Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system. Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above. Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Avantages :

SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST! Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Inconvénients :

"Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet! "Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines. "Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

Réponse de l'équipe de SimplyBook.me

il y a 4 ans

Dear Robert, Thank you so much for taking the time to leave us your feedback, we appreciate it greatly! Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward. All the best The SimplyBook.me team

Angie
Owner (Canada)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The site is simple to set up and you can instantly take bookings and love the Book Now link

5,0 il y a 5 ans

Avantages :

you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day. Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations. Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

Inconvénients :

there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works. I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me. Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

Réponse de l'équipe de Simplybook.me

il y a 5 ans

Dear Angie I want to thank you so much for taking the time to leave us your well constructed feedback, we appreciate in enormously! We think it is actually a very good idea to introduce all the features later on as well when people really know what kind of features they would benefit by using for their business. Hopefully we can introduce that soon. With regards to setting up a service from your mobile, then please let me know if that still doesn´t work, it works out for me when I do it on iphone. We aim to have all our site fully mobile responsive, so we are very thankful to get tips if something is not working. At last the promotion system is already on the task list for some fine-tuning, so hopefully we can introduce an improved version soon. Thanks again for input and have a great day! All the best The SimplyBook.me team

Patrick
Sports Coach/bike fitter (Malaisie)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Software is really good and makes booking appointments easy. I rarely encounter problems with it.

4,0 il y a 5 ans

Commentaires : Eliminates me having to spend time booking appointments manually.

Avantages :

Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.

Inconvénients :

1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not. I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already. In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select. 2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.

Réponse de l'équipe de Simplybook.me

il y a 5 ans

Dear Patrick, Thank you so much for taking the time to give us your review, we appreciate it greatly! With regards to your comment then I strongly recommend you to update the template as we have got new templates where it is more obvious if all slots are full and that you need to find another day with available time. Best of regards The SimplyBook.me team