En savoir plus sur SimplyBook.me

Système de réservation et de prise de rendez-vous en ligne avec rappels, conçu pour toutes les entreprises de services ! Laissez vos clients effectuer leurs réservations et prendre rendez-vous en ligne par eux-mêmes. Inclut une version gratuite.

En savoir plus sur SimplyBook.me

Avantages :

The ease of implementation to outside apps. The facebook and website integration ease is well done.

Inconvénients :

Frustrating to not receive decent service when the app doesn't work properly.

SimplyBook.me - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,6
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,8/10

SimplyBook.me a reçu une note globale de 4,6 étoiles sur 5 d'après 931 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (931)

Alexandre L.
Arnaque aux sms (France)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Arnaque aux sms

1 il y a 2 mois

Commentaires : Pas bonne et pas commerciale

Avantages :

Pas adapté aux plannings personnalisés et la configuration est complexe le service client pas performant

Inconvénients :

Arnaque aux sms et surfacturation car jamais précisé dans notre entretien téléphonique mais l'impact des caractères peut faire tripler le nombre de SMS donc 1 SMS envoyé=3 SMS mes 500 SMS on disparu en 1 semaine au lieu de 5 ...pas de geste commercial alors que j'étais prêt à m'abonner durablement

Réponse de l'équipe de SimplyBook.me

il y a 2 mois

Hello Alexander, Regarding the SMS then it is just completely out of our hands. It is up to your telecommunication company how they break up the messages into several messages and we have absolutely nothing to do with it as our Live Chat agent explained to you over the phone. All the best The SimplyBook.me team

Sébastien T.
Responsable Centre d'Affaires (France)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Bon logiciel de gestion au quotidien

4 il y a 11 mois

Commentaires : Simplification du partage de calendrier et de la prise de rendez-vous depuis des postes différents (voire depuis des établissements différents).

Avantages :

La gestion du calendrier, des rendez-vous et des services est assez simple à gérer au quotidien et à mettre en place.

Inconvénients :

Pour avoir un éventail de services adéquat à chaque activité, le prix de l'abonnement peut monter très vite

Jean-sebastien V.
Jean-sebastien V.
Directeur des opérations (Canada)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Pas possible de voir le montant de taxes facturées!!!

1 il y a 3 ans

Avantages :

Simple a configurer. Beaucoup de fonctionnalitées.

Inconvénients :

Il n'est pas possible d'isoler le montant de taxes facturées dans les rapports. Impossible de savoir combien de taxes on doit remettre au gouvernement! Le service à la clientèle s'en fou complètement et m'a envoyé promener. Ce ne sont pas tout les produits qui son taxables pour notre cas et donc nous ne pouvons pas simplement recalculer les taxes sur le total vendu taxes incluses... C'est une fonction qui devrait venir avec tout système de facturation de pouvoir isoler les taxes facturées. Très décevant.

Réponse de l'équipe de SimplyBook.me

il y a 3 ans

Dear Jean -Sebastian I am very sorry to hear that our support did not address your concerns regarding the tax amount in reports. We totally agree with you that this should be part of our reports and I have now created this as a task for the developers and it will be ready in only a few days. Hopefully that will change your mind. If there is anything other that you would like to address, please send me an email directly. All the best Rut, from the SimplyBook.me team

Fabrice M.
Manager (Belgique)
Médecine douce, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Simple d'utilisation mais très modulable et ergonomique !

5 l’année dernière

Commentaires : Réservation de mes différents locaux de consultations par des praticiens en ligne. Très pratique et fait gagner du temps !

Avantages :

Facilité de prise en main. Diversité des fonctionnalités. Design adaptable à ma société.

Inconvénients :

Quelques paramètres Marketing ne sont pas aisé à comprendre et à configurer.

Nadège S.
Médiathécaire (France)
Bibliothèques, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Super logiciel !

5 il y a 2 ans

Avantages :

Logiciel facile à appréhender La possibilité de tester gratuitement le produit avant l'achat. L'ergonomie générale du logiciel la personnalisation possible.

Inconvénients :

Pour le moment rien ne semble manquer....

Philippe L.
photographe (France)
Photographie, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Logiciel de réservation agréable à utiliser

5 il y a 2 ans

Avantages :

La prise en main du logiciel est intuitive.

Inconvénients :

Les traductions en français sont quelque peu approximatives

Lionel M.
Assurances (Suisse)
Assurance, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Simple et ludique

4 il y a 2 ans

Commentaires : Bon suivi, simple, efficace

Avantages :

La simplicité et la facilité de personnalisation

Inconvénients :

Pas grand chose ... le prix si je dois dire quelque chose

Réponse de l'équipe de SimplyBook.me

il y a 2 ans

Dear Lionel, Thank you so much for taking the time to leave us your good feedback, we truly appreciate it! All the best The SimplyBook.me team.

Brenda T.
Psychologue (France)
Psychologie, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Très satisfaite

5 l’année dernière

Commentaires : Très bien

Avantages :

L'ergonomie et la gratuité. Le design également

Inconvénients :

Ne pas pouvoir choisir l'emplacement d'un message important

Jesus P.
Jesus P.
CEO/President (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Affordable and Powerful Booking Software

5 l’année dernière

Commentaires : This software works very well for booking. We had complicated requirements for customer support and coaching and this software handled both well.

Avantages :

I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!

Inconvénients :

The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.

Simon P.
Director (É.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Solid online booking system with good extras

5 la semaine dernière Nouveau

Commentaires : We had looked at other solutions including Calendly, Acuity, but the particular client in question needed an option where it was also possible to sell complementary products with the booking process. SimplyBookMe ticked all the boxes and worked extremely well, and was easy to add to a Wordpress/WooCommerce set up.

Avantages :

Had the required appointment booking, allowing different types of appointments to be booked, but also had the added benefit of being able to sell products alongside the booking which was a requirement for this particular client. Trial allowed which was good for testing features fully.

Inconvénients :

Obviously would be great if everything was free, you have to pay for certain products. It can be a little confusing as to how the extra features are charged for.

Alternatives envisagées : Calendly et Acuity Scheduling

Pourquoi passer à SimplyBook.me : The ability to sell products during the booking process was the main factor.

Aled E.
Owner (R.-U.)
Sports, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good overall - improvement needed

4 il y a 2 mois

Commentaires : Overalls experience is good.

Avantages :

It is a very simple scheduling site. Not many customer don't know how to navigate around the site.

Inconvénients :

The system has little niggle points that need improving such as drop downs for quantities/options where at the moment single widgets can only be selected. My business sometimes multiple events are needes but simply book it only allows the customer to book one event at a time, can be frustrating to the customer and also coats me extra with having 2 transactions.

Alternatives envisagées : eola

Pourquoi passer à SimplyBook.me : Unfortunately tied down due to having reviews with simply Scheduling. This year we will focus on having reviews away from simply to make further changes unless simply help improve the system

Konstantin K.
Consultant (Canada)
Cabinet d'avocats, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Promising, versatile product

4 il y a 4 semaines Nouveau

Avantages :

Plethora of integrations, UI and language customization ease.

Inconvénients :

No real multilingual support. Clunky backend.

Réponse de l'équipe de SimplyBook.me

il y a 3 semaines

Hi Konstantin and thank you so much for your positive feedback I am not sure where you are from but we do have live chat support in English, French, Portuguese, Spanish, Chinese and Ukrainian. Regarding the backend then we are also working on redesigning the admin interface to making it more sleek, we hope you will like the upcoming changes:) Best regards The SimplyBook.me team

Macarena S.
Partner (Brésil)
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great purchase

5 le mois dernier Nouveau

Commentaires : Before simplybook.me we did all the scheduling manually. So now we're saving a lot of time.

Avantages :

I find many tools that are very helpful for my business. They have videos explain how to configurate it, and when I need a extra help I could arrange a meeting with someone from support on my owe language.

Inconvénients :

Sometimes the software it's slow. And I didn't like to need my provider's e-mail access so I can sync their calendars.

Alternatives envisagées : YouCanBook.me et Calendly

Pourquoi passer à SimplyBook.me : I choose SimplyBook.me because present the best quality-price benefit.

Réponse de l'équipe de SimplyBook.me

il y a 3 semaines

Thank you so much Macarena for your positive feedback, we appreciate it greatly! All the best The SimplyBook.me team

Sophie G.
Founder (R.-U.)
Sports, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

First time user of SimplyBook.Me

5 le mois dernier Nouveau

Commentaires : From beginning to end my experience has been excellent.

Avantages :

This software was really easy to use. On first reading, I couldn't really believe that it would deliver everything I wanted - but it does and so much more too. [ Sensitive Content ], the support manager I had was excellent. I paid for the initial set-up and am so glad I did as it was well worth it. The premium package is excellent and will make enormous difference to how we manage all of our events.

Inconvénients :

I haven't found any negatives yet - everything seems to be exactly what I was looking for.

Utilisateur vérifié
Partners Relationship manager (Arménie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

With SimplyBook .me you will automate your appointments easily

5 il y a 3 semaines Nouveau

Commentaires : This is one of the best online appointment-making tools I ever worked with. I used it for online table booking for one of the Yerevan-based restaurants. It was just perfect.

Avantages :

It is very easy to set up and use. For a small business, you don't even need to upgrade your account to a paid version. But even if you need to upgrade, the prices are very affordable compared to other similar solutions.

Inconvénients :

Can't mention any cons. I just love this product.

Mike S.
Digital Officer (R.-U.)
Sports, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great appointment scheduling tool.

5 il y a 2 mois Nouveau

Commentaires : I am tech savvy but the range of options and flexibility make it quite daunting to get going. I really like the setup assistance and would recommend this for anyone who has more complex needs, this really did save a lot of time and helped us get the best out of the system.

Avantages :

Really easy and flexible customisation making it very useful for many different applications and use cases.

Inconvénients :

Limit to 8 custom features for Premium. I would like SinplyBook to consider increasing this to 10.

Andre O.
Photographer (Norvège)
Photographie, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Simply Book for photography

5 il y a 2 mois Nouveau

Commentaires : So far so good.

Avantages :

Very good customer service and ease of use

Inconvénients :

Some features like prompt client to pay if they have selected “pay later” option.

Paula P.
Paula P.
Vice President, Director of Marketing (Canada)
Utilisateur LinkedIn vérifié
Formation professionnelle et coaching, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Very happy we found SimplyBook.me

5 il y a 7 mois

Avantages :

What's nice about SimplyBook.me is that you can customize which features you want.

Inconvénients :

There are nothing I 'dislike' about SimplyBook.me. I would make a couple of improvements, though: 1. We are glad there are both session confirmation and reminders, but we would really like it if we could schedule a reminder around 1000 days from the date of training. This might sound like a long time, but the certifications we offer are good for 3 years and 1000 days would still give them a couple of months to schedule their recertification training. 2. It would be nice if the 'unlimited' tier of add-ons wasn't so much more than the tier that gives you 8 add-ons. At most, I would like one or two more, but it's not worth such a huge jump in price. 3. We really like the idea that email can come from our business email address, but at the moment, it's just not working for us because the SMTP settings just aren't being accepted.

Alternatives envisagées : Calendly

Pourquoi choisir SimplyBook.me : SimplyBook.me has the most features we need.

Logiciel antérieur : Calendly, Ubindi et Google Calendar

Pourquoi passer à SimplyBook.me : SimplyBook.me has the ability to easily schedule multiple training sessions running concurrently.

Réponse de l'équipe de SimplyBook.me

il y a 7 mois

Dear Paula, Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it! Regarding your request to add this to your system that you can send a reminder 1000 days after training, within the come-back-soon feature then we could probably add this to your system. Please pm me and send me your booking website. All the best The SimplyBook.me team

Gavin L.
Digital Development Officer (R.-U.)
Bibliothèques, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Using Simplybookme to reopen Sports and Culture Services after the Covid-19 Lockdown

5 l’année dernière

Commentaires : I really like Simplybookme. It has been especially useful during the Covid-19 pandemic as I have been able to provide a booking system allowing customers to access services and events right across our Sports and Culture Department (LLA) of Abredeenshire Council. Customers book pickup slots within our Library Click and Collect Service, outdoor tennis courts can now be booked allowing our customers to observe social distancing, two of our museums have reopened and are using Simplybookme to take bookings. It really has helped us provide a service through these very difficult times. I highly recommend Simplybookme.

Avantages :

Very easy to setup and all accessed from a single Admin site which is cloud based so I can easily roll out the system to other staff across several sites. I found the initial setup very straight forward and adding further complexity to the system was easy to do too once I got the basics right. I can easily add multiple sites providing many different services all from the Simplybookme Admin site. Great value for money. I'm running almost a 100 different sites (service providers) providing our customers with over 30 different services. Superb email and SMS notification setup. I have a bespoke booking confirmations go out from each of my sites or service providers as they all have a different setup. The system is jam packed full of really great Custom Features many of which I use. Such as Book Soon Notification System, Intake Forms, Service Categories, Group Bookings, Flexible Notifications, Terms and Conditions, Products, Booking Status. That's only about 15% of all the Custom Features available!

Inconvénients :

Can't add single Special Days (e.g. for a one off holiday) without having to move away from the easy to use "slider" schedule I use for opening times. No "Sand Box" site for testing setup or training. The dates/days in the front end Calendar for customers (when using a phone) are not locked which means if you scroll down the screen it's very difficult to keep track of which day/date you are selecting.

Réponse de l'équipe de SimplyBook.me

l’année dernière

Dear Gavin Thank you so much for leaving your positive review, we appreciate it enormously! All the best The SimplyBook.me team

Becky D.
Director (R.-U.)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great features but the recent price increases have stung a bit!

4 il y a 3 ans

Commentaires : Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great.

Avantages :

It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful.

Inconvénients :

The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using.

Alternatives envisagées : Acuity Scheduling, Timely et Bookwhen

Pourquoi choisir SimplyBook.me : At the time, Simplybookit offered the features we needed at a better price point than 10to8

Logiciel antérieur : 10to8

Pourquoi passer à SimplyBook.me : It offered the features we need at the most favourable price.

Réponse de l'équipe de SimplyBook.me

il y a 3 ans

Dear Becky Thank you so much for taking the time to leave us your feedback, we truly appreciate it. Regarding your comment on some of the service description not showing on your mobile, can you please send me from what kind of mobile you are checking? I checked your page with iphone and I can read all service descriptions. We are very sorry to hear that you guys have stopped using our system due to cost. I can see that you are a non profit organization, please contact me directly so that we can see what we can do for you guys. All the best The SimplyBook.me team

Mel L.
Subconscious Behaviorist (É.-U.)
Psychologie, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Health Practice Perspective

4 il y a 3 ans

Commentaires : Overall is grt. Quick responses from customer services. For us, the extensive ability to customize, operate video sessions, book a variety of services, products, packages, classes, and a membership makes this an all-in-one solution.

Avantages :

Incredible amount of features for the $. HIPAA compliance / encryption SOAP notes Versatility Complete customization of confirmation emails to both service providers & Services Very easy for clients to navigate Clients can track their own packages Ability to force pre-pay Intake form option Seriously, I could list a ton more amazing features plus the fact that they continue to add more.

Inconvénients :

Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas: SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option. Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment. It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt. A mobile app for clients to manage appts & take video calls would be excellent. I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt.

Réponse de l'équipe de SimplyBook.me

il y a 3 ans

Dear Mel Thank you so much for your constructive feedback, we appreciate it enormously! First of all I can say that we are working on developing an admin app and maybe a client app in next round. With regards to the videos then it is relatively simple to use jumpch.at and mixing it with our booking code to give direct contact, please check that out. With regards to the Progress note option, then yes that is something that we have considered, but is not yet on our to do list. However I know that some health centers have been using the Medical History tab for that. The automatic cc payment at place, will also be implemented later, but can not promise any date on that. Thanks again for your valuable feedback All the best The SimplyBook.me team

Robert T.
Owner/Operator (É.-U.)
Utilisateur LinkedIn vérifié
Divertissement, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

"Years ahead of it's time thanks to an ingenious underlying database design."

5 il y a 3 ans

Commentaires : Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system. Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above. Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Avantages :

SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST! Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Inconvénients :

"Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet! "Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines. "Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

Réponse de l'équipe de SimplyBook.me

il y a 3 ans

Dear Robert, Thank you so much for taking the time to leave us your feedback, we appreciate it greatly! Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward. All the best The SimplyBook.me team

Angie G.
Owner (Canada)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The site is simple to set up and you can instantly take bookings and love the Book Now link

5 il y a 4 ans

Avantages :

you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day. Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations. Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

Inconvénients :

there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works. I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me. Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

Réponse de l'équipe de Simplybook.me

il y a 4 ans

Dear Angie I want to thank you so much for taking the time to leave us your well constructed feedback, we appreciate in enormously! We think it is actually a very good idea to introduce all the features later on as well when people really know what kind of features they would benefit by using for their business. Hopefully we can introduce that soon. With regards to setting up a service from your mobile, then please let me know if that still doesn´t work, it works out for me when I do it on iphone. We aim to have all our site fully mobile responsive, so we are very thankful to get tips if something is not working. At last the promotion system is already on the task list for some fine-tuning, so hopefully we can introduce an improved version soon. Thanks again for input and have a great day! All the best The SimplyBook.me team

Patrick P.
Sports Coach/bike fitter (Malaisie)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Software is really good and makes booking appointments easy. I rarely encounter problems with it.

4 il y a 4 ans

Commentaires : Eliminates me having to spend time booking appointments manually.

Avantages :

Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.

Inconvénients :

1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not. I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already. In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select. 2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.

Réponse de l'équipe de Simplybook.me

il y a 4 ans

Dear Patrick, Thank you so much for taking the time to give us your review, we appreciate it greatly! With regards to your comment then I strongly recommend you to update the template as we have got new templates where it is more obvious if all slots are full and that you need to find another day with available time. Best of regards The SimplyBook.me team

Marsha K.
Program Coordinator (Canada)
Services à la personne et aux familles, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great program with amazing customer service!

5 il y a 5 ans

Commentaires : We have been using Simplybook.me for almost 2 years now. The best part about this booking program for us is how user friendly it is. We have a large number of volunteers using the program to book their clients and even those who struggle with technology find Simplybook.me simple and easy to use. As an administrator of the program, I appreciate how easy it is to make changes to anything from our organization's hours to adjusting individual user's days and hours. The plugins available allow for an astounding number of ways to adjust this program to fit whatever you need.
The customer service and technical support that come with this program are second to none. They have live chat support and when live support isn't available they respond very quickly to an email request. I have never waited more than 24 hours for a response.
I would recommend Simplybook.me to any company or organization without any hesitation.

Avantages :

The ease of use is the best part for us. With so many people needing to use it to book their clients it is important that they can learn to use it quickly. Even those who are unfamiliar with computer technology are able to book their clients with this program! It is also great for me as an administrator that it is so easy to use because with so many people using it I often am changing their hours or days of work. With this program, it only takes a minute so I don't ever feel I am wasting time managing our booking program.

Inconvénients :

I would love if there was a way to combine two calendar views. For example, it would be really great for us if we could view the calendar by day and service provider.

Réponse de l'équipe de Simplybook.me

il y a 5 ans

Dear Marsha, Thank you so much for giving yourself the time to write this review. We appreciate it immensely and are so pleased that you are happy with our solution and customer service...that is after all our goal :) Happy Holidays! The SimplyBook.me team