Avis clients sur Pabau

Highly recommendable software for clinics and groups of clinics

Commentaires : Superb

Avantages :

The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly. After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.

Inconvénients :

So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.

Pabau software does most things well

Commentaires : It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software.
Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it.
Customer support is below par. Should have a live chat or phone line to call.
A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated.
The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe.
Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately.
A ticket system that shows other client's concerns or questions would have saved a lot of hassle.
User's forums, blogs, FAQs, Q & As are available but not shared when you come on board.
Having a widget isnt suitable for all sorts of web platforms.
Referral tracking is especially difficult when customer processes are handled putside your existing platform.
Would have like to integrate a diferent payment processor rather than being limited to skype
As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives

Avantages :

A lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand

Inconvénients :

Customer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function

Very poor migration experience, multiple issues not resolved

Commentaires : Poor and inconsistent customer service.
At the outset, I spoke with [SENSITIVE CONTENT] from Pabau, and subsequently [SENSITIVE CONTENT], when he was slow to revert, about a number of elements that were critical to my choice of software.
Unfortunately, I was given incorrect information, and I am now writing this review, as my email to head office about my concerns, has gone unacknowledged, and unanswered.
I was told that the migration would take a max of 7 days. Yet here I am, 7 weeks in, with critical patient documents missing, a messed-up GP database, insurance price over-rides not uploaded, and poor communication with apparently no will, to get the issues sorted.
I was told that Pabau integrates with Sage accounts (it doesn't)
I was told that there was no issue with Irish mobile numbers - when an issue arose, I was told that there might be an issue with some mobile numbers but they possibly couldn't identify this as they were Irish numbers, and received no further help.
I was reassured that my extensive database of GPs would be imported intact. In fact, entire swathes of data (GP telephone numbers and email addresses) have been removed. The addresses have had Ireland entered as a town, and United Kingdom as the country, which is incorrect.
I was reassured that there would be no problem using my existing Word templates, and that I would have full word processor functionality. This is absolutely not the case.

Avantages :

The product has a lot of potential, particularly relating to automating routine reminders, etc. Patient photos function is very useful

Inconvénients :

There are significant issues around the medical history section, which for some reason cannot be removed from the iPad when a patient is given same, to complete a consent form. I consider it dangerous, that a patient can click into and alter their medical history - that is alter their medical record. There is no ability to create and email a Word document or PDF from within the system. We are required to use a secure email system for correspondence with GPs and Hospitals, and thus cannot email directly from Pabau. The impossibility of producing anything other than the simplest of letters within the system, owing to the constraints on the Word templates, means that we have to engage a cumbersome of cutting and pasting email content to letters, an utter waste of time. My letter templated are largely pre-populated with content, which I edit and add to as required. Pabau allows me enter text to one point only in the middle of the document, rendering these templates obselete. This is very frustrating as I specifically asked when I interviewed Pabau, if I could continue using my templates as before, and was told that it would be "no problem"

Pabau EMR Review

Commentaires : Excellent system, Excellent response time. The recorded Zoom training videos are extremely helpful to go back and re watch them later.

Avantages :

I purchased this product for my med spa recently and find that its one of the best I have seen. Its easy to use and customer service through the entire set up has been excellent. I am located in the United States and they have done a fantastic job at making adjustments to accommodate the United States medical system and requirements. I would highly recommended this system. Cost is fair and this program has many features included that others companies seem to charge extra for. I have used many EMR programs in a variety of settings as a healthcare provider and this one is at the top of the list! Great job Pabau!

Inconvénients :

The only issue I had at first were some of the forms needed to be adjusted to put the date of birth and year in the order we use in the states as compared to UK. My issues were quickly resolved when I discovered them in the system.

Great for managing multiple services

Commentaires : Pabau have helped us manage multiple items in one place.

Avantages :

We have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.

Inconvénients :

I think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.

Excellent system for medi clinics with updated features all the time.

Avantages :

I like the team behind it they have always been very helpful and responsive. The technology is always improving and I have seen massive improvements in the last year or so which has benefited my business immensely. The training webinars they have are amazing!

Inconvénients :

Some features are more difficult to get to grips with or don’t work as well as planned. Mostly integrations.

Why I subscribed to Pabau

Commentaires : The on boarding and training team have been very professional and prompt with correspondence.

Avantages :

There are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.

Inconvénients :

I would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.

Great software! Excellent functionality

Commentaires : Great so far! Online zoom training was really good and helped to answer a lot of questions

Avantages :

Easy to use and figure out. Most things customisable.

Inconvénients :

Forgetting to refresh the iPad after entering records on desktop

Good overall software

Commentaires : Overall experience has been good. Excellent customer service

Avantages :

It is really easy to book and manage appointments. Good for multiple members of staff and multiple treatments

Inconvénients :

We have experienced a couple of glitches when we have multiple locations. Fairly easy to resolve when we spot the errors. The set up of treatments is quite long winded

Useful platform

Avantages :

Integration of practice calendar, patient info and prescription

Inconvénients :

Can be difficult to navigate at times

Pabau Customer Service

Avantages :

Pabau offers excellent functionality from a sales and marketing perspective

Inconvénients :

It is a complicated system to set up. Pabau provide loads of tutorials but I feel that 1:1 set up support would have made for an easier integration.

Great clinic software overall

Commentaires : We are able to easily record clinical data with Pabau, and able to use the CRM function to gain an understanding of our patient demographics. The support is exceptional

Avantages :

Ease of use, functionality and useful marketing tools. Support team is very friendly and approachable. The software is feature-rich and the company continues to innovate and push the boundaries.

Inconvénients :

Lack of chat function to be able to communicate in real time with reception and other clinic rooms. This would be a great addition. Lack of integration with my preferred histology lab. The software has gone down a couple of times, which is a real problem as we rely so heavily on it for consent taking and clinical notes. Having a backup in place fro when these outages happen would be good.

Honest feedback

Commentaires : Poor, disapointing. The day the trainer was an hour late was a sign of things to come. Wish we would of never signed up

Avantages :

Nearly nothing with the exception of recalls

Inconvénients :

everything, literally nearly everything. I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.

Infuriating and nonsensical

Commentaires : Abismal

Avantages :

It brings the team closer together, we love to talk about how awful it is and we can all bond over how it makes little to no sense. A common enemy if you will a frustration and thorn in our collective sides.

Inconvénients :

I don't think there is enough space in this box! The booking tool is clunky and makes no sense, ideally you would go onto a patient profile then from there should be able to see times and dates etc. Currently you have to select a time slot then the patient name, which highlights that no one who works to create this software have ever made a booking with a client. They change their mind all the time in the booking process, so if they do ask for another date you need to remember their name to re type it in. Makes no sense. The packages should have different tokens - for example a package contains 3 of one thing

Fantastic Software when it works

Commentaires : Well thought out software which tackles almost all of our requirements. However, very frustrating that there are new major issues on a weekly and almost daily basis. Without these constant issues this software would be unbeatable. As it stands, I am currently looking into possible alternative software providers.

Avantages :

The features are great and plentiful. Really well thought out software. Easy to use and it’s great that its accessible on multiple devices in multiple locations. Functionality that other software does not have.

Inconvénients :

Software constantly has issues, features regularly don’t work. Integrated payment system has issues and has lost us income. Online booking system has had issues. Issues between patients accessing information dependant on what device they are using.

Comprehensive yet simple to use

Commentaires : All good.

Avantages :

Pabau software covers absolutely all our needs for a medical spa. We feel fortunate to have found a software that covers our requirements and more. As our business grows we find the software even more helpful to keep on top of bookings and medical records.

Inconvénients :

The software is good, no complaints but it would be nice to be able to pick up the phone and speak to someone when we have a problem and don't understand anything so that they can talk us through it.

doctors practice

Commentaires : The paperless system is fantastic. We are a doctors practice and its a very busy practice. The system works extremely well. It saves time, its colourful and its extremely easy to use.

Avantages :

We are a small business with a staff of 5 and the system gives us all equal information at any time . Any of us can pick up on a lead and take over. Its calendar is fantastic as you can see at a glance the type of patients booked. It is a paperless system which has saved us hours of scanning in notes. You either right or left click on a patient booked to have access to there information. Its possible to do templates to personize the letters. Its also just so easy and logical to use.

Inconvénients :

The least favourite aspect is the help line contact via Email. It is a very good service but i do miss the face to face aspect when you have a problem or a phone call with some one to explain your problem However I will admit the glitches we have had have all been sorted quickly either in minutes or days. We had a problem putting the GP details on patient files but Pabau fixed this .

Webinar training

Commentaires : My overall experience has been very positive and I love the product. It saves me lots of time regarding admin and my patients love it.

Avantages :

I paid for the integration and it was worth every penny. It was so super easy. I had great training at the beginning. The system is so clever and does so much that it's worth the money I pay. As a sole trader it has saved me so much time through automation of so many aspects of my business.

Inconvénients :

One of the main reason I joined was to be able to process packages of treatment. I can set them up and assign appointments myself from the packages but I am still unable to allow my patients to do so. I take up front payment and, apparently, that is why. I can't understand, why, if someone has already paid in full, they cannot book appointments from the package they have paid for. No one has managed to answer that. I would love a solution to this issue. I would also like to be able to set my diary up with specific appointments times instead of having to force this by creating off blocks every hour. Creates so much work.

Super happy with Pabau

Commentaires : Excellent

Avantages :

We love using pabau as our clinic software program. We have been using it for over a year for the purpose of patient bookings, managing consultations and documentation. Free training is provided when you start and we have never looked back. Customer service is top notch whenever you need it. Highly recommend.

Inconvénients :

The ability to manage appointments for other doctors through your own app.

Great Software

Commentaires : Happy!

Avantages :

I have been using Pabau previously and I can honestly recommend it. Its a user friendly software with great customer support.

Inconvénients :

The changes that have been made removing some quite functional tools that have been available in the past. The clinics should be consulted when major changes are made.

Complicated but worth it

Commentaires : Overall really good, once you get your head around it- I would definately recommend

Avantages :

Does everything we need- especially now with online booking and deposit taking. Everything in one place, and easy to access once set up.

Inconvénients :

Can be difficult to use, and complicated to set up. Don’t feel that get a lot of support

My review

Commentaires : Not a bad system

Avantages :

The privacy & logging of notes on files. Also the pabau support team are great. Always get back to me straight away.

Inconvénients :

Can be very slow at time. Can also crash at times which is not ideal in a busy clinic. Some parts have very roundabout ways of doing things.

BPC Pabau Review

Avantages :

I like the ease of use and colour coded system.

Inconvénients :

I find that pulling specific reports is not easy and more difficult than it needs to be.

Nurse&Needle Aesthetics

Commentaires : Pabau staff (especially my onboarder Natalija and trained Joy) have been phenomenal. I’ve asked so many questions repeatedly because it’s quite difficult going paperless but they’ve both been fantastic.
So far I’m loving my experience!

Avantages :

This software is an excellent product. Pabau have really thought of everything when creating this software. The features are excellent and extensive and I love how many features are customisable.

Inconvénients :

The Pabau software is so big that for someone who isn’t an IT specialist it’s been and continues to be a challenge setting up all the features, forms, booking system etc especially as my clinic has a lot of services many of our patients book multiple treatments so I had to setup a lot of forms etc but once it’s running smoothly (it’s only been live a week) I’m hoping it will making my life a lot easier.

Pabau is now my best friend!

Commentaires : I no longer have to cash up, its all there. I love it!

Avantages :

Once you have got your head around it, it really does do everything. It saves so much time. Patients can complete their forms at home. It links with gocardless and mailchilp

Inconvénients :

I feel it could be easier to add forms etc. It takes a while to get the hand of it.