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En savoir plus sur Pabau

Pabau est une application complète de gestion de cabinet médical utilisée par des centaines de professionnels de santé au Royaume-Uni.

En savoir plus sur Pabau

Avantages :

Fully integrated product with excellent support.

Inconvénients :

Can be difficult to use, and complicated to set up.

Pabau - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,5
Fonctionnalités
4,5
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,1/10

Pabau a reçu une note globale de 4,5 étoiles sur 5 d'après 439 avis d'utilisateurs publiés sur Capterra.

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Allan
Medical Aesthetics (R.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

This is going to be awesome!

5,0 il y a 8 mois

Avantages :

Definitely worth getting on board with P2; despite the teething issues and occasional bugs (which the support team are always aiming to help with) the overall functionality is going to be amazing 🤩

Inconvénients :

Some areas remain in development in Pabau 2 but on the whole having a positive experience

Réponse de l'équipe de Pabau

il y a 7 mois

Thanks for the review Allan - I know you are a great user of our system and we value you as a client. Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us For anyone else considering switching from Clinko - check out https://pabau.com/compare/cliniko/

Elizabeth
Managing Director (R.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Lots of workarounds

4,0 il y a 6 mois

Commentaires : It's ok. I am not thrilled about the move to pabau 2 as have had to chase to ensure items are included and am getting very little communication back

Avantages :

It is a one stop shop and allows us to manage bookings, records and finances all in one place

Inconvénients :

We have to use lots of workarounds to track progress so we have many spreadsheets running alongside it and the reporting function is sub par to really get proper detail about what's happening in the business without paying extra for custom reports

Réponse de l'équipe de Pabau

il y a 3 mois

Hi Elizabeth, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau 2 account (including expert help around reporting), book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Khatra
Director (R.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Pabau 2 Training

5,0 il y a 2 mois Nouveau

Commentaires : Up to now it’s been good. Pabau is a more responsive and cleaner interface

Avantages :

Training is vital. Ideally in person training. [sensitive content hidden] came to train the whole team and she was able to update all our setting avoiding problems further down the line.

Inconvénients :

Like with anything new it takes time to get use to the new system.

Réponse de l'équipe de Pabau

le mois dernier

Hi Khatra, thanks for the review. Regarding your feedback - On top of the onsite training, to help you with setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

emilia
aesthetician (R.-U.)
Cabinets médicaux, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

satisfaction

3,0 il y a 3 semaines Nouveau

Commentaires : I find it difficult to navigate between unless u use it all the time u forget and then add txt but unavare that is extra charge on top what u alreay pay

Avantages :

well orgainised leyot that includes everything

Inconvénients :

the link between payments and clients to comlicated and there is no one on the phone line to talk when u need it help all is by appoitment so u have to wait

Martina
Dentist (R.-U.)
Appareils médicaux, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Pabau Review

5,0 il y a 2 mois

Avantages :

Online booking, support team, reminders,

Inconvénients :

It can be complicated to navigate, it often needs corrections

Réponse de l'équipe de Pabau

il y a 2 mois

Hi Martina, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

David
Director (R.-U.)
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

[sensitive content hidden] fixes everything!

5,0 il y a 2 mois Nouveau

Commentaires : challenging start but now we love it!!!!

Avantages :

Variety of functions and can speak to a real person for help

Inconvénients :

difficult to learn, very technical, but [sensitive content hidden] has held our hand through it

Réponse de l'équipe de Pabau

le mois dernier

Hi David, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (300+ lessons) - https://academy.pabau.com/ Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager

Monica
Aesthetic Nurse (R.-U.)
Cabinets médicaux, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent customer care

5,0 il y a 2 mois Nouveau

Avantages :

I am extremely happy with the services provided by Pabau. I have received support whenever I needed it, and [sensitive content hidden] have been absolutely fantastic. I appreciate the flexibility to book online consultations at my convenience. Even when they are not available, I always receive prompt feedback from the team. Booking has also been seamless for my patients, making the process much easier for everyone involved. Additionally, the integration from our previous software has been successful, which has made the transition smooth. I definitely recommend Pabau’s services for anyone looking for reliable and efficient support!

Inconvénients :

While the platform initially appeared quite complicated, the support I have received has made me much more comfortable with the system now.

Réponse de l'équipe de Pabau

le mois dernier

Hey Monica, thanks for leaving us a review and for the kind words! Regarding your feedback - To additionally help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Sukhvinder
Medical Director (R.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent highly recommended

5,0 il y a 2 mois

Commentaires : Excellent service excellent support and customer service

Avantages :

Easy to use while having complex features that make practice management all in one solution

Inconvénients :

All of it seems great so far. Adding ownSMS provider would be good

Réponse de l'équipe de Pabau

il y a 2 mois

Hi Sukhvinder, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. We would love to hear from you regarding your ideas for improvement. Reach out to let us know more. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Ayesha
Operations Manager (R.-U.)
Cosmétiques, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Overall Good Experience

4,0 il y a 2 mois Nouveau

Commentaires : Overall experience with Pabau is good. I'm hoping It will improve more after using pabau 2

Avantages :

Reporting system is amazing. You can create so many reports and instant.

Inconvénients :

There's no contact number to speak to the agent or customer service. Using online chat causes delay in operations

Réponse de l'équipe de Pabau

le mois dernier

Hi Ayesha, thanks for the review. Regarding your feedback - To help you with the setup, and get the most out of Pabau, as well as resolve anything outstanding - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Megan
Practice Manager (R.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great for small - medium sized businesses!

5,0 il y a 4 semaines Nouveau

Avantages :

I like that Pabau is cloud based and easy to navigate. The training videos are really helpful and customer support is straight forward and quick to respond.

Inconvénients :

When the portal is open and being used by multiple devices, it does not update unanimously on each device until the page is refreshed. Once you know this, you get into a habit of actively refreshing the page before booking someone in to avoid double bookings.

Ellysa
Owner (Australie)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Why I subscribed to Pabau

5,0 il y a 3 ans

Commentaires : The on boarding and training team have been very professional and prompt with correspondence.

Avantages :

There are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.

Inconvénients :

I would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.

Réponse de l'équipe de Pabau

il y a 3 ans

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

Victoria
Nurse (R.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Webinar

4,0 il y a 4 ans

Commentaires : I really want to be able to understand and use the features properly to full capacity but I don’t have the time

Avantages :

The features, service, security and patient management

Inconvénients :

Setting things up and can’t revert back when I make a mistake Figuring things out and seeing patients is very timely and complicated

Réponse de l'équipe de Pabau

il y a 3 ans

Thank you for taking the time to send us a review. Here at Pabau we have a support team that can help and guide you and that now respond in less than 2 minutes. Please do not hesitate to contact us for any reason! Over the last 3 months our customer satisfaction ratings on our live chat have been above 95% with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21,000 conversations in the last year, so hopefully you will not hesitate to contact us! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training.

Luz
Business Developer (R.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Great software - good online training - quick online chat answers

4,0 il y a 4 ans

Commentaires : In general is good, quick online chat, great online training, system works well and covers a lot of areas needed to work.
It could definitely improve on the way the forms are set up, have more flexibility there. Another area of improvement is again the online chat, making answers more user friendly, not so much it based.
There are still some areas that need some twitching (forms flexibility / prescriptions not linking to inventory / Xero integration) but so far Pabau has showed that they do understand user needs and make sure they react to feedback, hence me doing this today.

Avantages :

The way the have been able to ensure that they users learn - the online trainings are really good. [SENSITIVE CONTENT HIDDEN] is amazing!

Inconvénients :

Customer support - it is not possible to talk to the developers and that means that customer services responses are fast but limited to repeating what the developers tell them in it terms that are little use to those with no it brains. I was having a problem with Xero integration and the answers I was getting were limited, it took a lot of research from my part to work out what they meant and how to make them work, still there is an error showing up and the answer I got was : "Despite all the errors and information you can see, the system will never sync a Bank Account code full stop." Not helpful at all, I am sure they could do better as I can imagine a lot of people asks these same questions. I could give you a document with the correct steps of how to do it now.

Réponse de l'équipe de Pabau

il y a 3 ans

Thank you for taking the time to send us a review. Here at Pabau we have a support team that can help and guide you and that now respond in less than 2 minutes. Please do not hesitate to contact us for any reason! Over the last 3 months our customer satisfaction ratings on our live chat have been above 95% with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21,000 conversations in the last year, so hopefully you will not hesitate to contact us! While you can't communicate directly to the developers at the moment there is a way for developers to see your ideas so please go to the community and post all ideas you have to improve the system there and the team will be able to review them! https://community.pabau.com/

Nicola
MLD Therapist (R.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Webinar training

5,0 il y a 2 ans

Commentaires : My overall experience has been very positive and I love the product. It saves me lots of time regarding admin and my patients love it.

Avantages :

I paid for the integration and it was worth every penny. It was so super easy. I had great training at the beginning. The system is so clever and does so much that it's worth the money I pay. As a sole trader it has saved me so much time through automation of so many aspects of my business.

Inconvénients :

One of the main reason I joined was to be able to process packages of treatment. I can set them up and assign appointments myself from the packages but I am still unable to allow my patients to do so. I take up front payment and, apparently, that is why. I can't understand, why, if someone has already paid in full, they cannot book appointments from the package they have paid for. No one has managed to answer that. I would love a solution to this issue. I would also like to be able to set my diary up with specific appointments times instead of having to force this by creating off blocks every hour. Creates so much work.

Réponse de l'équipe de Pabau

il y a 3 mois

Hi Nicola, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us You can now sell packages online and have the option for clients to book an appointment from a package. Ask our team and we'll help you with the setup. Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Brett
Office Manager (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Absolutely horrific

1,0 il y a 8 mois

Commentaires : We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.

Avantages :

Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.

Inconvénients :

There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.

Réponse de l'équipe de Pabau

il y a 7 mois

Hi Brett - we can see you did not complete your onboarding or setup fully, so it is no surprise you didnt manage to use the system well. As per our terms and conditions, a lot of time was spent on your setup on our side and when we invoked our terms, and did not complete the refund, you have decided to leave the negative review because of this. We wish you all the best with the new provider. For those wanting to see a full review of Pabau vs Mangomint - check here:- https://pabau.com/compare/mangomint/

Maryam
Founder, Surgeon (R.-U.)
Cabinets médicaux, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Poor customer service

2,0 il y a 4 mois

Commentaires : Overall Pabau does what it needs to until it doesnt. The software glitches and customer service is appalling. THE ABSOLUTE WORST. I have not been able to see my schedule for over 7 weeks and keep being told that it is in the process of being rectified by 'x' date and it does not. I can not speak to anyone and I am stuck. Find a company with better support!

Avantages :

I had used it at a different practice and wanted to stay consistent

Inconvénients :

Pabau has THE WORST customer service. Do not expect to speak to anyone. There is a standard response and issues routinely take 6-8 weeks to rectify. I have had 2 issues in the last two years and both incredibly frustrating- there is no contact person and there is no accuracy to when they will fix a problem. There is no apology and no attempt to help the situation.

Réponse de l'équipe de Pabau

il y a 4 mois

Maryam We both know this review is littered with inaccuracies and we communicated on email and showed our team had in fact been more than helpful with your issues. The nature of development is some issues take longer to solve than others based on priority and how many clients are impacted, we are more than happy to deal with clients and work with them to make the system better , but when faced with nothing but lies from someone who supposedly understands how reviews can impact a business it’s surprising you have taken it upon yourself to not only give an inaccurate review, but may put others off by the fact you have downright lied. Our offboarding team will be in touch to help you find a new provider as clearly Pabau is not for you.

Louisa
Clinic manager (R.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Elixir skin clinic review

2,0 il y a 3 ans

Commentaires : Very stressful and a very poor experience. We are looking to switch to another system.

Avantages :

When it works it can be helpful and is better than a written diary

Inconvénients :

It is very very buggy, regularly doesn’t work, patients disappear, cannot be booked in, devices don’t connect together so different appointments appear on different devices. Calendar and/ or journey regularly fail to show on iPads. Customer service, while replies are speedy we are repeatedly told it isn’t an issue on pabaus end when it clearly is. We never ever receive an apology for serious issues which cause massive problems in clinic and we are often asked to manually correct things our end which are the fault of the system from your end. Why should we create errors that have occurred within the system that we have no control over.

Réponse de l'équipe de Pabau

il y a 3 ans

Hi Louisa As you can see from the many 5 star reviews we have below, we are proud of our system and how it has helped many businesses who are using it to its potential. I have reviewed the conversations you have had with support, and feel your ratings of 1/5 are not reflective of the support that you have received. We want all of our clients to be happy with the system, and I would be more than happy to send down one of our UK trainers to spend the day with you, free of charge to go through any workflow issues that you guys are having, as, as you can see below, when the system is well used generally people are very happy with it. Please feel free to reach out to alex@pabau.com and he will arrange our on-site trainer to come and talk through any issues you have and hopefully we can get your opinion on the system changed quickly as there is nothing more that we want than you to be happy with it. Best wishes Kane

Adrian
Company director (Irlande)
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Has great potential, but riddled with expensive bugs. Hoping Pabau 2 is better

3,0 l’année dernière

Commentaires : System has great features, but cumbersome and riddles with bugs . Tempted to switch to another system, but am hoping they get right with Pabau 2.0. I'm hoping Pabau 1.0 was a learning curve and they'll deliver a new system with less expensive and frustrating bugs.

Avantages :

Loads of terrific features. Loads of potential

Inconvénients :

Riddled with software bugs, particular the financial side. Invoicing, credit notes & vouchers. I've suffered financial losses as result.

Réponse de l'équipe de Pabau

il y a 3 mois

Hi Adrian, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Abhi
Principal Consultant (Inde)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Pabau Review

4,0 il y a 7 mois

Commentaires : The set up and implementation was extremely easy and smooth. Customer Service has been great so far. Pricing has to be competitive and certain features need to be improved

Avantages :

I liked the Calendar feature, REcords Management feature, Templates are handy, Marking for Botox etc are compatible, Notifications are well designed.

Inconvénients :

The least I liked is their PRescription feature which is complicated to use. Also the birthday templates are not fancy. Customer review template is also not up to the mark.

Réponse de l'équipe de Pabau

il y a 3 mois

Hi Abhi, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including setup of prescriptions and templates) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Beatrice
Owner (É.-U.)
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Loving the features so far!

4,0 il y a 2 ans

Avantages :

I like how easy it is. And the features I need are all there.

Inconvénients :

It isn't perfect due to some email/text not working but so far I've found a workaround on it. Wish they fix it so I don't have to worry about it too much.

Réponse de l'équipe de Pabau

il y a 3 mois

Hi Beatrice, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Regarding your feedback - We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Neetika
Director (R.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Pabau is a learning curve but is delivering on its promises

5,0 il y a 6 mois

Avantages :

Customer support is really easy and responsive

Inconvénients :

There are still some features I am not fully sure we are using properly and it can be difficult to work out how to optimise our use of the system. I feel there is more functionality than we are utilising.

Réponse de l'équipe de Pabau

il y a 3 mois

Hi Neetika, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (and to optimize the entire system) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Ivona
reviewer (Serbie)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent solution for me

5,0 il y a 2 ans

Commentaires : I stumbled into the business two years ago, and I can genuinely say that it was one of the finest professional choices I have ever made. As soon as I started, I saw there was a lot of opportunity for advancement in terms of my duties, position, and the development of team and leadership abilities, which is always a plus in any profession.

Avantages :

The company's willingness to consider fresh concepts that might enhance our daily, weekly, monthly, and yearly workflow is something I truly like. Our daily work is more productive as a consequence of the implementation of ideas that staff members, including myself, have offered.

Inconvénients :

There are a few changes that need to be made, such as the ability to remove photographs from the iOS app and add simple notes, but Pabau is wonderful at listening and will accept suggestions.

Réponse de l'équipe de Pabau

il y a 7 mois

Thanks for the review Ivona - I know you are a great user of our system and we value you as a client. I am glad to here that you feel like you can make suggesions and thats why we created https://community.pabau.com Make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us We would love to feature you for a case study - if you would be interested please email lucy@pabau.com

Luke
Podiatrist / Partner (R.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fantastic Software when it works

1,0 il y a 4 ans

Commentaires : Well thought out software which tackles almost all of our requirements. However, very frustrating that there are new major issues on a weekly and almost daily basis. Without these constant issues this software would be unbeatable. As it stands, I am currently looking into possible alternative software providers.

Avantages :

The features are great and plentiful. Really well thought out software. Easy to use and it’s great that its accessible on multiple devices in multiple locations. Functionality that other software does not have.

Inconvénients :

Software constantly has issues, features regularly don’t work. Integrated payment system has issues and has lost us income. Online booking system has had issues. Issues between patients accessing information dependant on what device they are using.

Réponse de l'équipe de Pabau

il y a 4 ans

Thank you for the review Luke. Sorry to hear you have has this difficulty with the system. We are always upgrading our system and keeping up to date with the newest payment and security technologies. Juts this year we have introduced Apple and Google pay to make your Online Booking even more effective. We are in the process of building Pabau 2 which will be more powerful and faster in every aspect. Do reach out to us on the live chat so we can discuss how you can continue using the system to further help you on! I am also offering you free one on one training with one of our training experts! Do contact us and we can set this up!

Julie
Practice Manager (R.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Comprehensive logical system

5,0 il y a 4 ans

Commentaires : Very good. Training and guidance material within the software has improved over the time we have been using it. We need to learn about more of the features to get the most from using Pabau, but we are now working on this.

Avantages :

Functionality and flexibility is extremely good and regular updates and additions means we can advance our business in line with our industry. Overall we can tailor so many elements to fit our operations precisely.

Inconvénients :

Some key pieces of information - ie telephone number is presented in small fonts. Would like to find a way to adjust this - maybe there is a way and we are missing it.

Réponse de l'équipe de Pabau

il y a 4 ans

Thank you so much! We look forward to seeing your clinic grow with Pabau, if you need anything such as the Font issue you mentioned, then reach out on live chat and we will be happy to help!

Khaldoon
Director (R.-U.)
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

HSA DERMAL CLINIC Review

5,0 il y a 2 ans

Commentaires : Overall, very positive with some room for improvement. Very satisfied.

Avantages :

The ability to send reminders to clients, feedback forms, and aftercare incredibly easily to clients. The ability to integrate patient data into an easy-to-access format.

Inconvénients :

Occasional glitches sometimes arise, which may result in a failure to send forms to some clients. Perhaps the software could do with a more modern look and update.

Réponse de l'équipe de Pabau

il y a 3 mois

Hi Khaldoon, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues. Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/