Avis clients sur Salesforce Analytics Cloud

Note moyenne

  • Note globale
    4,2 /5
  • Facilité d'utilisation
    3,9 /5
  • Service client
    4,1 /5

En savoir plus sur Salesforce Analytics Cloud

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39 avis affichés

Utilisateur vérifié
BI Manager
Biens de consommation, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 03/04/2019

"Analytics is great, as long as your data is in Salesforce."

Commentaires: Expensive and there is always a hitch with Salesforce, but we are getting our money's worth and happy with the analytics we have built.

Avantages: Any Salesforce plug-in to your implementation is a benefit, and this is a great one. As long as your data is in Salesforce, you have ample tools to run analytics and build reports.

Inconvénients: We have a lot of data NOT in Salesforce, so have to use a third party tool to analyze that data separately. We are looking into Einstein, as they say you can use both external and internal data.

  • Source de l'avis 
  • Publié le 03/04/2019
Kevin C.
Consultant
Télécommunications, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 27/03/2018

"Amazing platform for Amazing Analytics"

Avantages: Amazing visual experience for your data. Users find it so much easier to use and view data as well, which allow them to drive their performance in the right directions. The visualization of data not just from salesforce but also from outside systems is a huge plus as well, as now we can see all of our data in one place.

Inconvénients: It is a heavy lift to implement and at first it can take a little bit of time to understand what you are looking at. But once it clicks it is off to the races.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 27/03/2018
Tim W.
IT-Consultant
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 04/03/2021

"Artificial Intelligence for Citizen Developers"

Commentaires: I used Einstein Analytics (now: Tableau CRM) to rebuild and improve sales reporting in a medium-sized company.

Avantages: Data analyses, including predictive data analyses, can be created quickly. The AutoML algorithm automates many tasks. The visualisation is excellent.

Inconvénients: Salesforce promotes the product as a solution for Citizien Developers. This is generally true. However, basic knowledge of artificial intelligence and data analysis in general is necessary for the implementation so that added value can be generated.
In addition, individual requirements in dashboards can often only be implemented with increased effort. For this, JSON files have to be adapted, which often leads to many errors.

  • Source de l'avis 
  • Publié le 04/03/2021
Craig S.
Small Business Owner
Mode et vêtements, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 19/07/2020

"All-in-One Analytics Platform"

Commentaires: As long as data integrations and some past experience using Salesforce Analytics Cloud is there, I find this tool super helpful in retargeting customers who are engaged with my marketing campaigns but need an extra nudge to buy my apparel items. Additionally, analyzing the retargeting campaigns on an ongoing basis and after they have concluded helps me use those clusters of customers for other ads I want to run in the future for a different but related items, categories or brands. If there is more technical support and training available for non-premium users, we should see a growth in value of Salesforce Analytics Cloud.

Avantages: I used Salesforce Analytics Cloud to analyze impact of my marketing campaigns on customer journeys. After I connected Google Analytics to Salesforce, I was able to see the data flow between the tow systems. I then created custom audiences in Google Analytics using the criteria of customers who engaged with marketing campaigns, added items to cart but didn't purchase them. Once the destination of Salesforce was added, I was able to execute campaigns against those audiences. These re-targeting ads helped reduce cart abandonments and increase conversion rates. Because of data integration and re-targeting capabilities, I could leverage Salesforce Analytics Cloud to improve sales from customers who were interested in purchasing my apparel items. This data driven strategy drove high ROI for my business.

Inconvénients: Setting up integration between Salesforce Analytics Cloud and business intelligence tools such as MicroStrategy needs development resources. There is a learning curve for users who have not used Salesforce before. Example: data extensions, APIs, etc. need to be configured according to Salesforce requirements. Coding knowledge is needed to maximize potential of data connectors. If password is forgotten, there is a long process to reset it which sometimes may involve working with Salesforce administrator or tech support. If tools like Datorama are used, integration is easier but then clients have to spend extra money to get access to those add-ons. So, premium support and integration costs are high.

  • Source de l'avis 
  • Publié le 19/07/2020
Long D.
Salesforce Admin
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 18/07/2019

"Great BI tool if you know SAQL"

Commentaires: we use wave analytics to product sales and service dashboards

Avantages: Produces great-looking dashboards that work within salesforce enviroment

Inconvénients: difficult to create dashboard with out a good understanding of sql and sqal

  • Source de l'avis 
  • Publié le 18/07/2019
Akash mohan S.
Software Engineer
Logiciels
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/09/2015

"Best Visual Reporting and Dashboard Tool"

Avantages: I have recently worked with this product, Dashboards are very interactive, mobile friendly and easy to share your data with your colleagues. You can filter your data with your dynamic time query. Response is also very quick and fast in terms of performance.

Inconvénients: We have started recently and in learning phase, So can't provide much information for least like, but graphics are above than my expectation. i personally appreciate it.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/09/2015
Utilisateur vérifié
Customer Success
201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 08/03/2018

"SalesForce is a great tool to manage customers/clients information. It is pretty easy to use."

Commentaires: One benefit of using SalesForce is that I save a lot of time when I pull up account and I have the benefit to customize views to help me have everything organized.

Avantages: SalesForce has the ability to store many accounts with the customers/clients information and easy to find them and create new account.

Inconvénients: The software itself could be a little more nice-looking. I believe it can have several updates to make it easier to use.

  • Source de l'avis 
  • Publié le 08/03/2018
Nate H.
Marketing Automation Manager
Télécommunications, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/08/2020

"A truly amazing addition to SFDC"

Commentaires: General end user. Learning to develop solutions and dashboards more and more though.

Avantages: Just about everything. It's an amazing platform to bring all of your Salesforce data together in one place and see a truly holistic view of the things that matter. The end user experience is great.

Inconvénients: Admin/development work can be very cumbersome and difficult. Generally requires a knowledgeable Salesforce developer, but with that asset you can far.

  • Source de l'avis 
  • Publié le 28/08/2020
Michelle E.
Regional manager
Logiciels
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1,5 /5
  • Facilité d'utilisation
    1,5 /5
  • Fonctionnalités
    1,5 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/05/2016

"Beware of the server your service is on."

Avantages: It has lots of customization functions which are great but time consuming. Reporting functions are nice but you need to dedicate the time to get it right.

Inconvénients: Our services were on one of their servers that went down. This crippled operations and sales for a full day. Although we appreciated the constant updates about their fix, there should have been safe guards or back ups that would help them avoid these situations.
The droid phone ap is extremely difficult to use.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/05/2016
Utilisateur vérifié
Director, Executive Projects (Office of the DHS Director)
Administration publique
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 07/03/2018

"This software has been useful in my non-profit management experience."

Avantages: The export functionality made it easy to share information with those outside the nonprofit organization.

Inconvénients: I wish it had greater permissions settings so that I could give volunteers outside of the organization the ability to use the tool.

  • Source de l'avis 
  • Publié le 07/03/2018
Raghunandan K.
SR Business Analyst
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 15/12/2017

"SFDC BI Platform"

Avantages: One of the best cloud BI platform. We can notice that Salesforce is improving Einstein Analytics continuously in their releases. AI in Einstein analytics is simply superb and easy to adopt.

Inconvénients: More functionalities needs to be added.We all know it is improving but when compared to other BI tools like Tableau, some features are lagged.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 15/12/2017
Shrikant B.
Engineer
Logiciels
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/09/2015

"Excellent analytics cloud as A Best Business Intelligent Application"

Avantages: 1. Mobile First: Wave was designed for smartphone and tablet use first, but also works seamlessly on desktop and laptops. 2. Key-value Store: Wave is based on a key-value-store, NoSQL database meaning you can bring all data from 3rd party apps and your desktop into the system easily. 3. Data for All: Wave provides insights and reports for back-end, front-end, end-user and developers to query and analyze the KPIs that interest them. 4. Secure Data: Wave can meet high-level data privacy and data security requirements for analyzing confidential data. 5. Multiple Dashboards: Create dashboards for multiple datasets and to meet a variety of business, departmental and individual KPI analyses.

Inconvénients: Data-analysis capabilities aren't well known. - But It's true that sometimes simpler is better, and the saved lenses and dashboard views and ad-hoc "group, measure, filter, view," and "action" options may cover a lot of needs. But this is a V1 product, and it will undoubtedly take some time to mature.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/09/2015
Sapana R.
Sales Manager
Logiciels
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4,5 /5
  • Facilité d'utilisation
    4,5 /5
  • Fonctionnalités
    4,5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 01/09/2015

"Excellent Business Intelligent Software"

Avantages: Salesforce Analytics Cloud is Valuable in areas rich with recorded information, analytics relies on the simultaneous application of statistics, computer programming and operations research to quantify performance. Analytics often favors data visualization to communicate insight, the best part is making reports and dashboards.

Inconvénients: It's not really geared to handle lots of campaign changes. It's a bit tough to pick up the logic at the beginning when you first use it.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 01/09/2015
Fraser D.
Product Marketing Executive
Logiciels, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 31/10/2018

"A great BI tool"

Avantages: - the integration with Salesforce
- a very intuitive user experience
- cloud based, so has enterprise scalability

Inconvénients: - the ability to visualise your data is better on some other BI tools I have used in the past
- it needs to be integrated with another BI tool to unlock its full potential

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 31/10/2018
Laura H.
Director of Marketing
Logiciels, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/12/2016

"Pricey - But reaps its returns eventually"

Commentaires: As we all know that the standard salesforce out of the box reporting and dashboards isn't that great.
This tool mainly looks to eliminate any complaints in regards to that and it definitely does that.
The type of lenses and dashboards you can create is amazing!
The look and feel of it is very modern and fancy.
It has a flat data architecture so it can group, mould and join your data neatly.
It is however, not that easy to administer and maintain it. You definitely need specialists to work with you and help get this up and running.

Avantages: Great Interface
More granular data reporting
Powerful and fast

Inconvénients: Complex to maintain
Doesnt directly sync / integrate with databases.
Cant replace something like Mulesoft or Bhoomi.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/12/2016
Ayushi M.
Associate
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 17/11/2017

"A great software."

Avantages: provides with great analytics. Good tool to use. Would definitely recommend. It is certainly better than most softwares out there.

Inconvénients: There would be some more features added to it. Still lacks some basic features such as inventory management.

  • Source de l'avis 
  • Publié le 17/11/2017
Viresh H.
Software developer
Logiciels
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4,5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/09/2015

"Wave Analytics Cloud - Delivers new insights to your business users."

Avantages: -Build any analytic app for any business need. Through a rich, responsive analytic platform you can customize, connect, and deploy quickly.
-Securely deliver any data, from any source via a 100% native Salesforce cloud service.
-Access to any data :Reports and Dashboards deliver a real-time look at your Salesforce data. Wave goes further to combine data from across your business, helping you explore any data, find new insights, and build dashboards that let data tell a story.

Inconvénients: -Easy to explore : Measure. Group. Filter. View. Share. Five actions let you unlock limitless insight. The only platform that lets you easily navigate every data set right from your phone.
-Share on the go : Get answers, share findings — no desktop required. Have a conversation around data. Answer any question with everyone on your team and present your findings from your phone.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/09/2015
Julia T.
Controller
Logiciels, 501-1 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 13/12/2016

"Has been amazing so far!"

Commentaires: We recently implemented wave and it has been really amazing so far! The grouping, cutting and slicing of data is just amazing. It really makes the sales reps and the management team be in Salesforce and do most, if not all, their reporting needs. It took us about 3 months to get this up and going and we were happy with the way things had rolled out. The only thing is that it takes some training to use this tool the right way.

Avantages: Great insights to your data, clean polished UI

Inconvénients: Training costs and resource availability to get this going.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 13/12/2016
Gloria P.
Support Engineer
Logiciels
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4,5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/09/2015

"Perfect Analytics Cloud tool!!"

Avantages: The pictorial representation of the overall data and its mapping on the Dashboard is the most fascinating thing of this tool and the parallel processing is also remarkable

Inconvénients: There is nothing as such that can be least liked, However it would be great if the query time out time is increased from 2 minutes to more.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 09/09/2015
Mateo G.
Marketing Manager
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 11/07/2017

"Great software"

Commentaires: its a good software for small business like mine

Avantages: The price its low and the futures are amazing for the price ,they don't try to take your money for every single think that you need.

Inconvénients: they dont track my inventory and the reports are complicated some times but i can export my data to excel and figure it out what i need

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 11/07/2017
Reyner T.
Accountant
Logiciels, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/12/2016

"Doesnt live up to the expectations"

Commentaires: The look and feel of this tool is really good but as you start using it more and more you see where it lacks.
Salesforce really did sell this one big! I like it for its features but I dont think it is value for the money. I think for the amount we paid we could have found a cheaper tool with similar functionalities. Its speed is definitely fast compared to the normal salesforce reporting and dashboards. It loads up reports and shows them pretty neatly. To achieve a specific ask, it takes a lot of customization and then you again need to invest on a dedicated resource to keep building the lenses and views for you.

Avantages: fast and clean
Flexible

Inconvénients: Pricey
Too much customization needed

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 10/12/2016
Jason L.
Logiciels
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 20/02/2015

"Ride the wave"

Avantages: The product is nice and simple, which is exactly how products should be.

Inconvénients: It's a bit tough to pick up the logic at the beginning when you first use it.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 20/02/2015
Utilisateur vérifié
Marketing & Sales Operations Manager
Logiciels, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/11/2018

"Superb Analytics Tool"

Avantages: Great analytics tool used to make data driven decisions.

Inconvénients: You need to be heavily invested in Salesforce products to use this.

  • Source de l'avis 
  • Publié le 07/11/2018
Gail W.
Owner
Organisme social ou civique, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 01/03/2017

"The Wave"

Commentaires: I signed up with Wave for a free alternative to Quickbooks to run my business. The software is easy to use and categorize your purchases and the best part it is free. They do charge to do your payroll. Although, I am savy with software I found it cumbersome to navigate to see the summary of my categories. I liked it so much I am also using it for my personal accounting.

Avantages: It's fee and relatively easy to navigate.

Inconvénients: I had trouble finding where the information went after I categorized it.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 01/03/2017
Alison O.
  • Note globale
    4 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    2 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 06/12/2016

"Salesforce Analytics - Wave"

Commentaires: Salesforce Analytics is a great tool for experienced administrators in your company. For beginners or people looking to find information quickly, building it out can be time-consuming. Similarly to Dashboards, once it's built, it's easy to use..but building requires time and knowledge of your API.

  • Source de l'avis 
  • Publié le 06/12/2016