Easy to use as advertised, great customer service

Publié le 30/12/2014
Nigel R.
Owner
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I tried several email marketing solutions but none seemed to stick. Some were powerful but very difficult to use, while others didn't have everything I needed. Campayn seemed to do everything I needed, and at a nice price point too! Not being savvy individual I really appreciated the multiple options for sign up forms, and I especially liked their gorgeous full screen form templates! I had a few problems importing my list due to file format issues, but their support was very friendly and had imported my list to my account for me, so that quickly became a non-issue. They were also quick to respond when I didn't understand how something worked, which really helped me get on with my emailing. Their free tier is great for getting started, but it lacks detailed reporting. Luckily their paid plans aren't that expensive and it's worth it, even if just for the detailed reports. Would definitely recommend the service to other less-savvy individuals as it seems to have us in mind with the interface and features.

Réponse de l'éditeur

envoyé par Campayn le 07/05/2017

Thank you Nigel!

Connect your customers effectively with Campayn.

Publié le 22/11/2018
Aniket G.
Senior Sales Manager
Immobilier, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I found it very helpful for sending newsletters.

Avantages: One of the key attractions of this software is its easy user interface. A non technical user can also operate this software.

Inconvénients: Users can find its plans overpriced. It is a little bit on a higher side for startups. They should include more plans for every user.

Good feature set but clunky interface

Publié le 12/12/2019
Utilisateur vérifié
IT Support Technician
Logiciels, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The signup form has been great for gathering contact info. I just wish writing and sending emails to those contacts was a more pleasant experience.

Avantages: Campayn offers a free version that is quite generous. I use it for my online signup form to allow people to sign up for newsletters I send out. Good editing options available for the signup form design are a plus.

Inconvénients: The process of viewing and editing the design or sending details of an email are quite clunky. Having used Mailchimp for work, the Campayn workflow to modify an email seems very poor. Why can't you show an edit button on the email details from the list view? Do I really need to choose a dropdown menu, click Edit, then expand several menus to find what I'm looking for and click edit again before I can actually modify the document?

So Simple

Publié le 18/12/2018
Utilisateur vérifié
Account Manager
Assurance, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: super easy to set up automated emails to go to appropriate lists

Inconvénients: needs more segmenting options, but overall not bad

Very bad support

Publié le 12/12/2016
Samah S.
Founder & Business Consultant
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
1/5
Note globale
1 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have paid the fees of my plan and couldn't send any emails as my emails are On-Hold
I have contacted the support multiple times and no solution.
very bad service

Inconvénients: Very bad support, paid the fees and no emails can be sent

Réponse de l'éditeur

envoyé par Campayn le 07/05/2017

Hi Samir,

I'm sorry that you experienced some holds. Campayn does review every email that goes out especially for new users. This is one of the ways we keep our deliverability really high. Typically holds last a few minutes but sometimes they do last hours depending on the time you try to send.

That said it seems that you are actively using Campayn for your business. Do you still feel this review is fair?

Alek

So easy to use!

Publié le 28/08/2017
Gordana S.
Account Manager
Conseil en gestion
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Love the interface of the software, it's well designed and easy to use. I love how easy it is to create templates.