Avis clients sur DealCloud
Publié le 18/11/2016
DealCloud - highly configurable. Excellent support team
Commentaires: The DealCloud platform is architected for a number of deal making verticals such as PE, IB, specialty lending, etc. But the beauty of the platform is that these "out of the box" use cases can be further configured to our specific business workflows. We have continued to evolve our DealCloud solution as our business evolves. For example, for our first fundraise we did not use a Placement Agent. On our second fundraise, we did. We changed DealCloud to show prospective LPs brought to us from the Placement Agent. In addition, we further customized DealCloud to marry the data elements that our Placement Agent was tracking in their system to the data elements we wanted to show in our system. We also customized DealCloud for a custom deal sourcing methodology we use internally. The system was extremely flexible to accommodate that workflow process. Finally, we have found the DealCloud support team to be very responsive, including addressing our needs after-hours and over the weekend. They understand that we are in a 24x7 business, particularly when we are in diligence on a potential deal. They are available to support us and are fluent in our industry. We aren't speaking with an offshore help desk but rather to the individuals that build and implement solutions.
Avantages: Configurability of the software
Inconvénients: Looking forward to updates to the user interface
Publié le 21/11/2016
2016 New DealCloud User
Commentaires: We started our private equity firm in 2016 and the first investment we made was in DealCloud in order to have a cutting edge CRM system for our business. The implementation process was completed on time and on budget, and the customer service to date has been outstanding. DC has become a core operating system used firm wide every day, and is an integral tool for our marketing programs and deal origination efforts. The mobile app is functional, but has plenty of room to improve, and I understand that development work is in process. DealCloud has been a great investment for our firm, in large part due to the very responsive customer service team and how easy the system has been to tailor to our firm's needs.
Avantages: Easy implementation, highly customizable for the needs of our firm, outstanding customer support - as responsive as any CS team that I've worked with to date. DC is the only CRM that we found that was really designed for a lower middle market private equity firm.
Inconvénients: The mobile app needs to be improved to improve the GUI and ease of adding notes and accessing historical data. Datasheets should be easy to use in any browser and I'd like to get away from the requirement to use Internet Explorer for that functionality.
Publié le 25/04/2019
Great CRM for Finance Professionals
Commentaires: It's been a great contact and process management tool for us as a middle market investment bank.
Avantages: A ton of useful feature functionality but not too much. The team has been great with customizations of features to meet our unique needs. The platform is super fast in comparison to others we have used historically.
Inconvénients: Nothing from the company's perspective. Like any CRM, the value get is based on the time / effort put into using it by the organization.
Publié le 07/06/2017
Does what you need, but not seamless
Avantages: The software performs its core function, and the support team is available and responsive to help with customizations
Inconvénients: The integration of the platform into other programs is far from seamless and requires a wholesale commitment from team members in order to achieve value
Publié le 26/06/2019
Avantages: The software is simple to use and easy to navigate. The customer support is readily available and the platform is very functional.
Inconvénients: The platform can be tedious to use at times. The customization of the platform needs to be done by a DealCloud agent, therefore is lesser tailoring on the user side. The integrations with Outlook and other programs still need to be refined further.
Publié le 18/11/2016
Trive Dealcloud Experience
Commentaires: Very positive, fundamental tool in our investment process. We truly value how responsive the team is to our modification requests
Avantages: very user friendly
Inconvénients: email function and smart phone use is weak
Publié le 21/11/2016
Supportive BD Professional
Commentaires: As a new DealCloud user (six weeks), I'm very pleased with the platform overall. Generally speaking, I think the tool is intuitive and flexible. I'd like to see additional functionality added to expedite larger upload/data edits; however, customer service has been exceptional in providing support for these types of projects. I appreciate having a primary support person in addition to a helpdesk line. I can't say enough great things about the quality and timeliness of the support team.
Publié le 08/08/2019
Avantages: DealCloud came in to pitch their product to us. It is the premier CRM that is tailored directly for investors. We currently use salesforce and DealCloud fixes a lot of the user issues that salesforce has
Inconvénients: We haven't made the ofifical switch yet, so I have no complaints.
Publié le 10/11/2016
Functional for Finance
Commentaires: Incredibly meticulous support and implementation, functionality that goes up against the custom version of Dynamo and others, good reporting, and the ability to access through mobile and email. There's not much more you could ask for.
Avantages: Easy to use, easy to find reviews
Publié le 08/03/2016
Fantastic customer service and support!
Commentaires: The hands on support from a personable team is what sets Dealcloud apart from the competition. They will provide thre industry expertise to help you build a customized system with an easy to use cloud platform for managing your firm's contacts and the companies!
Publié le 18/11/2016
MyEyeDr. Acquisition Team Review
Commentaires: The DealCloud team has been great to work with and is available whenever needed. The DealCloud team is always open to suggestions to customize for our specific needs