Avis clients sur Mailchimp Transactional Email (formerly Mandrill)

Note moyenne

  • Note globale
    4,5/5
  • Facilité d'utilisation
    4,4/5
  • Service client
    4,2/5

En savoir plus sur Mailchimp Transactional Email (formerly Mandrill)

Outil cloud de gestion de messagerie qui aide les entreprises à créer des modèles, à distribuer des e-mails et à tirer parti de l'analytique.

En savoir plus sur Mailchimp Transactional Email (formerly Mandrill)

57 avis affichés

Joshua H.
Software Engineer
Meubles, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 06/12/2018

"An excellent, if costly, transactional email service"

Commentaires: We were experiencing spikes in bounce and spam rates with AWS's SES. We were able to switch to Mandrill in a single day and immediately saw dramatic improvement. As necessary, we later built out support for bulk sends and black list checking and scrubbing. All in all it was an easy process and a good product.

Avantages: Mandrill provides a simple and well documented API and has libraries and integrations available for many major web frameworks and languages. Making use of it for simple email sends is a fast and easy process, and it provides additional functionality for black lists, white lists, bulk sends, static IPs, etc. Their dashboard makes it extremely simple to see all the emails sent to a given address along with full content and reasons why sends failed or were delayed, which is a great for debugging and testing. They also provide analytics and send, receive, open, click, and bounce rates.

Inconvénients: The service used to be much cheaper, but costs went up sharply when it was reabsorbed back into Mailchimp. Still an excellent service, but harder to recommend without reservation.

  • Source de l'avis 
  • Publié le 06/12/2018
Gedson S.
Senior Production Engineer
Télécommunications, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 12/03/2019

"Reliable transactional email"

Commentaires: We're using Mandrill for all our transactional email needs, as and endpoint in our API concentrator. It's proven to be very robust and reliable over the years.

Avantages: Mandrill (now interated inside Mailchimp) has been a solid and reliable transactional email provider, with great delivery rates, very slow spam scores and ultra-fast reception speed. It provides useful and flexible reports and great dashboards too.

Inconvénients: In order to keep it's spam reputation high it takes some effort to set up a new email domain in Mandrill. You have to prove you own the DNS and configure a SPF/DKIM record.

  • Source de l'avis 
  • Publié le 12/03/2019
Utilisateur vérifié
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 09/05/2018

"Great, while we had it!"

Avantages: I run a busy social network. Around 6,000 users total, and 300-400 online at any given time. Due to this, I needed a transactional email service that had great deliver-ability for invitations, verifications, password changes, etc. Mandrill was recommended to me, and we were completely happy with the service. Unfortunately, when they bundled Mandrill into Mailchimp, we couldn't afford it anymore.

Inconvénients: Unfortunately, bundling services did no favors. What previously was affordable for us no longer was. While the service is great, the way the change was implemented was sudden, leaving companies little time or recourse to find other options quickly. That solidified my decision to leave- most companies would grandfather in existing members, offer a lower rate, something. They simply provided us with addresses for other services, losing customers in the process.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 09/05/2018
Monisha R.
Customer Success Manager
Internet, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 24/06/2020

"Checks and balances to make sure automatically generated emails run properly"

Commentaires: Great safeguard to make sure customers are interacting with outreach and troubleshoot problems that arise.

Avantages: As a SaaS company, we have customers that use our product and depend on automated emails to get information about their account on a daily or weekly basis. Mailchimp allows us to quickly flag whenever something has gone wrong in our system due to abnormal spikes / lapses in emails sent. It also allows our Customer facing team to see how clients are interacting with automated emails (opens, clicks, etc.) with the helpful ability to resend emails that were missed or accidentally deleted.

Inconvénients: The interface can be laggy to load, and not super intuitive how everything is laid out. Overall minor UX improvements could make a big difference between using this tool occasionally to troubleshoot issues, vs. using it more regularly to get proactive insights and reporting.

  • Source de l'avis 
  • Publié le 24/06/2020
Jorge M.
Telecommunications Engineer
Télécommunications, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 13/03/2019

"Amazing transactional email relay"

Commentaires: We've been using Mandrill as our email relay of choice for all our applications and APIs, and it has been working great in every aspect.

Avantages: Very fast delivery with exceptional delivery rates;
Does a great job keeping reputation high;
Very nice dashboards and reporting;
Ability to segregate into sub-accounts;
Very easy to integrate with MTA's and API clients;
Great documentation;

Inconvénients: Domain validation could be made simpler;
Roles and permissions should be more flexible;
Once Mandrill got integrated with Mailchimp the pricing model became less attractive;

  • Source de l'avis 
  • Publié le 13/03/2019
Jose f. G.
Director of Operations
Internet, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/06/2020

"An alternative to Sendgrid that works as expected"

Commentaires: This is a straightforward, plug and play alternative that opens up the option to connect with a more marketing/campaign oriented Mailchimp service. I like that it's exactly what you'd expect as a developer when looking for transactional email services.

Avantages: It's very powerful and as simple to use as its alternatives. Integrations make it very powerful and the pricing is fair. This is a no brainer alternative or first choice when looking for transactional email service.

Inconvénients: There's not many improvement opportunities to talk about in transactional email. When it works it works, and Mandrill works as expected.

  • Source de l'avis 
  • Publié le 13/06/2020
Utilisateur vérifié
Senior Developer
Internet, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 16/12/2019

"Very easy mail management for developers"

Commentaires: Setting up mail services for applications we developed for clients.

Avantages: Very easy to setup and use. If you need to send mail with your application this is one of the best and quickest ways to do it.

Inconvénients: I have used it before they required a MailChimp account and that is too bad that you need a MailChimp account to use Mandrill now.

  • Source de l'avis 
  • Publié le 16/12/2019
George K.
SDM
Télécommunications, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 04/03/2020

"Reliable service for emails"

Commentaires: Send emails reliably and cheaply to users upon transcation

Avantages: Transactional emails made easy. Emails are cheap, and a good admin interface to have visibility in to what has been sent or blocked

Inconvénients: More robust block rules would be nice. Blocked emails need to be manually removed. I understand why mandrill does this, but would be easier if there could be custom rules

  • Source de l'avis 
  • Publié le 04/03/2020
Utilisateur vérifié
Director
Logiciels, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 03/03/2020

"An email sending API with stats"

Commentaires: We liked using Mandrill. We appreciate the clear documentation.

Avantages: It is not so frequent to see and API focused on statistics. I liked the dashboard of the email campaign filled with stats.

Inconvénients: There is so much competition with email sending API and large player are in the game. But I liked the add-ons compared to other API which most of the time only focus on sending emails, and nothing more.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 03/03/2020
Utilisateur vérifié
Co-Founder & CTO
Internet, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 04/12/2019

"Did Mailchimp stop maintaining Mandrill?"

Commentaires: The API is easy to use and the templates and versatile, but it doesn't seem that the product is making any new developments

Avantages: Templating system is quite versatile with the ability to send parameters with the emails using the API

Inconvénients: - Mandrill doesn't store past emails for backup, even as a paid option
- the UI seems 10 years old, and not user friendly

  • Source de l'avis 
  • Publié le 04/12/2019
Dan O.
Managing Director
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/03/2018

"Cost effective transactional email"

Avantages: A transactional email server is setup within minutes and available for you to send out content to your distribution list. The application provides - Graphs to show how many emails you're sending each day
- What countries your sending the emails to
- Open rates
- Mail clients used (useful to optimise content)
- Spam rates/unsubscribe rates
- Great delivery rates
Very cost effective.

Inconvénients: A couple of years ago, Mandrill made it a requirement for you to have a Mailchimp subscription in order to use Mandrill. It would have been better in my opinion to keep the two applications independent, just like Sendgrid. Whilst it doesn't make the cost materially more expensive, it does mean that you have to log into Mandrill via Mailchimp which is annoying.

  • Source de l'avis 
  • Publié le 22/03/2018
Dylan E.
Software Programmer and Security Officer
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 17/05/2018

"Perfect client for managing and sending transactional emails"

Commentaires: It allows us to maintain perfect email delivery for all our companies' transactional emails and easily troubleshoot instances where emails were not delivered.

Avantages: This application is an addon of MailChimp and is best suited for transactional emails (automated emails, think 'forgot my password' type emails). It allows you to easily manage your sending domains , although you have to verify these before you can send emails. The best feature by far is the ability to view all emails that were sent or failed to arrive, including the contents of the emails and the reason it bounced. This allows us to quickly troubleshoot whenever we get a support ticket regarding an email that did not arrive. During our 6 months of using this feature, there has been zero downtime.

Inconvénients: It is more expensive than some competitors, but its pricing model is very fair and easy to interpret. It does require you to have at least a monthly subscription with Mailchimp, and if you are not using this it is more expensive.

  • Source de l'avis 
  • Publié le 17/05/2018
Utilisateur vérifié
Senior Software Developer
Impression, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 14/07/2018

"Trustworthy tool for delivering emails to your customers"

Avantages: Works well, haven't experienced any problems. Has an online GUI where you can easily find emails that were sent, easy to see blacklisted emails. Has a nice statistics page to see how your emails are doing overall. We've been delivering millions of emails in past year without a problem.

Inconvénients: The PHP SDK I used was kinda outdated and it had little options to change the behaviour without manually changing the source. They should update the library to standards that are more current. GUI where you can view emails, etc. sometimes is a but slow. The search filters could use a face-lift.

  • Source de l'avis 
  • Publié le 14/07/2018
Brandon S.
President
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 14/02/2018

"Mr"

Avantages: Mandrill is a powerful application that has proven useful for transactional email. They offer an API, decent reporting and storage of track/click data for 30 days.

Inconvénients: As part of Mailchimp they now require both a Mailchimp and Mandrill subscription. I have no problem paying for Mandrill but I'm not a fan of this billing requirement as I don't need Mailchimp. Secondly, in the 2-3 years that I have been using Mandrill I have not seen a single feature release. I find this unusual. True, it works great as-is, but there are definitely areas that can be improved or features that can be added.

  • Source de l'avis 
  • Publié le 14/02/2018
Utilisateur vérifié
Co-Founder & CTO
Internet, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 13/06/2018

"Very good transactional email API"

Avantages: The API is easy to use and the setup is fast. Rather cheap plans when you get started (but gets expensive soon)

Inconvénients: The archive of messages is way too limited! I don't require to keep track of the message content of all our messages, but for our business we must keep track of whether the emails have been sent/read/rejected or not, and there is no way to achieve this even on a higher plan. We'll have to build a workaround with webhooks or find another tool that offers it

  • Source de l'avis 
  • Publié le 13/06/2018
Utilisateur vérifié
Client Success Advisor
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/07/2019

"Mandrill"

Commentaires: Mandrill has been great to help reduce the amount of time I spend on each client of ours. I have the ability to check email faster and help more people.

Avantages: Mandrill is great to backtrack on emails that my company has sent out. We have the ability to view if the email was delivered, bounced, and how many times it has been sent + opened and clicked on. The features of mandrill are great for the company because we rely heavily on mandrill in order to see that.

Inconvénients: At this moment, I can't think of a negative effect of mandrill. It is very easy to use and easy to maneuver around.

  • Source de l'avis 
  • Publié le 23/07/2019
Ginger J.
Co-owner
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 08/05/2018

"I wish it were more like MailChimp"

Avantages: The pricing is good. We have been using it for years and the only reason we are keeping it is because we don't the pain of switching over to another vendor.

Inconvénients: The reporting features are very weak and we don't like that we have to access MailChimp to get over into the Mandrill dashboard.

  • Source de l'avis 
  • Publié le 08/05/2018
Steve E.
CEO
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 05/04/2018

"Great programmatic emails"

Avantages: It's got a terrific api that can send programmatic emails (like transactional emails) with ease. Great deliverability.

Inconvénients: The UI is incredibly dated. It doesn't look like it's had any love in 5 years. Still, it works and that's what counts.

  • Source de l'avis 
  • Publié le 05/04/2018
Utilisateur vérifié
Credentialing specialist
Services aux consommateurs, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/12/2018

"Take email to the next level"

Avantages: Customizable templates allow fields to be populated automatically base on predetermined algorithm. Set it up and the rest is a breeze.

Inconvénients: Spam is always an issue. Mailing lists get old. People get annoyed. It's a tough business.

  • Source de l'avis 
  • Publié le 13/12/2018
Bishal G.
Email Marketing Expert & Qualified Lead Generation.
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 19/12/2018

"Powerful Transactional Email Service"

Avantages: We were using our local vendor for Transactional Email Services there was inbox email delivery issue mostly I was getting complain from my users that there invoice through emails is not reaching on time and sometime it's in spam. One of my friends recommended Mandrill and it's really amazing. Great IP Pool with a high inbox delivery reputation flexible API for integration and real-time email delivery.

Inconvénients: First of all I need to login in Mailchimp account to access Mandrill which is very irritating and secondly there pricing is very high.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 19/12/2018
Lisa K.
Client Success Advisor
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 17/07/2019

"Mandrill <3"

Avantages: I like the ease of Mandrill, there isn't anything to complicated. Type , search , done!!

Inconvénients: I don't think there are any issues I have ever had with Mandrill in the 3.5 years that I have been using it.

  • Source de l'avis 
  • Publié le 17/07/2019
Utilisateur vérifié
VP Development
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 19/07/2018

"Simple way to send email with good reputation"

Avantages: Easy to use dashboard for administration
Easy to integrate with any existing code
Straight forward implementation

Inconvénients: Logs are only kept for a few weeks
The dashboard looks outdated
Hard to perform advance searches over logs

  • Source de l'avis 
  • Source : GetApp
  • Publié le 19/07/2018
Utilisateur vérifié
Quality Assurance Engineer
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 22/02/2018

"Very convenient tool for mail management"

Avantages: - Very user-friendly interface
- Analytics is great to track customers activities on emails.
- Good Dashboards

Inconvénients: - it can be confusing to manage emails from different domains. This could be clearer in the application UI/UX.

  • Source de l'avis 
  • Publié le 22/02/2018
Joe G.
Church Communications Training
Services financiers, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 12/11/2018

"User friendly transactional email - but not the cheapest"

Commentaires: Mandrill is a great, flexible transactional email service provider. Compared to others, it is very user friendly. My one reservation is the cost, which may be too steep for some, especially when needing to pay for features which are completely separate to the transactional service.

Avantages: Almost all of the functionality can be controlled through the dashboard, as opposed to some of Mandrill's competitors which require use of the API for configuration.

Inconvénients: The price - Mandrill used to be free, but has since moved to a model which requires a pro subscription to Mailchimp (even if it's not going to be used) plus a cost based on the amount of emails needed each month.

  • Source de l'avis 
  • Publié le 12/11/2018
Utilisateur vérifié
Senior Product Manager
Produits alimentaires, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 30/04/2018

"SUPER EASY TO USE!"

Avantages: I love the software because it's sooooo straight forward to use. I can basically send the link to anyone on my team and I need very minimal time to train them and they can jump right into to troubleshoot what they need. My customer happiness team loves it.

Inconvénients: No complaints about this software at this time. With that being said, I'm not on the team who manages it financially so unsure of investment.

  • Source de l'avis 
  • Publié le 30/04/2018