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Avis clients sur Mailchimp Transactional Email

En savoir plus sur Mailchimp Transactional Email

Outil cloud de gestion de messagerie qui aide les entreprises à créer des modèles, à distribuer des e-mails et à tirer parti de l'analytique.

En savoir plus sur Mailchimp Transactional Email

Avantages :

AB testing support (although we have not used it.) Integration with CRM system (currently using NEON), although unsubscribes and bounces are not returned to CRM. Freemium plan was well worth it.

Inconvénients :

While the drag and drop email builder is very convenient, I sometimes wish there were more options/ the options were less rigid.

Mailchimp Transactional Email - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,2
Fonctionnalités
4,4
Rapport qualité-prix
4,2

Probabilité de recommander le produit

8,2/10

Mailchimp Transactional Email a reçu une note globale de 4,5 étoiles sur 5 d'après 288 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (288)

Hugo
Service Manager Analytics (France)
Fabrication électrique/électronique, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Une plateforme de marketing par email complète

5,0 l’année dernière

Avantages :

Dans l'utilisation de mailchimp, l'équipe marketing apprécie plusieurs points : Les modèles d'e-mails personnalisables pour créer des campagnes attrayantes et professionnelles.Les fonctionnalités avancées pour segmenter les listes d'e-mails en fonction des préférences et des comportements des utilisateurs.Les outils d'automatisation de campagne pour envoyer des e-mails personnalisés au bon moment et les analyses de campagnes pour comprendre les résultats de chaque e-mail envoyé.

Inconvénients :

Les fonctionnalités avancées peuvent être difficiles à maîtriser pour les débutants en marketing email et les tarifs peuvent être élevés en fonction du nombre d'abonnés à la liste d'e-mails, en s'enflammant un peu trop. Le support client peut être lent à répondre en cas de problème également.

Mathilde
directrice générale (France)
Mode et vêtements, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Pratique et peu cher pour les newsletter

5,0 l’année dernière

Commentaires : Bonne expérience pour envoi de newsletters aux clients

Avantages :

Petit prix, facile à utiliser, fonctionnalité de renvoi automatique aux personnes n'ayant pas ouvert les emails très utile

Inconvénients :

Design pas totalement personnalisable, on ne peut pas tout faire

jean claude
freelance (France)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Mailchimp, l'emailing pour les Professionnels.

4,0 l’année dernière

Commentaires : J'ai travaillé environ 1 an avec Mailchimp qui est fonctionnel, complet et efficace. Malgré cela, j'ai dû résilier mon abonnement à cause de conditions tarifaires contraignantes pour moi. Prévoyez un BUDGET Confortable avant de passer aux options payantes.. et... Prenez des Cours d'anglais. Je note 6,9/10.

Avantages :

Plaisant en version GRATUITE, Mailchimp est adapté aux petits business et aux débutants. Vous constaterez un essor de vos campagnes de Marketing. Vous pourrez envoyer jusqu'à 2500 emails élaborés par mois ultra facilement. Mailchimp peut convenir à des Blogueurs comme à des Experts Marketing. De mon point de vue, ce logiciel possède des Atouts non négligeables.

Inconvénients :

Le principal désagrément de Mailchimp, c'est qu'il n'est DISPONIBLE qu'en ANGLAIS... Sachez également que si votre entreprise est importante, prévoyez des abonnements mensuels ainsi que des Frais supplémentaires conséquents... Mailchimp reste tout de même un logiciel ONEREUX.

Fiacre
Entrepreneur (Bénin)
Art/artisanat, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Mailchimp e-mail login

4,0 l’année dernière

Commentaires : Mailchimp e-mail a sorti mon entreprise de l'ombre, et la permis un marketing incroyable et efficace

Avantages :

Mailchimp ma permis de développer rapidement en temps record mon bizness. Je le recommande vivement à tout chef d'entreprise pour le développement de l'heure bizness

Inconvénients :

Je n'ai pas d'inconvénients à soumettre,du moment où je m'en sort bien aven ce logiciel

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Art/artisanat, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Un incontournable

5,0 l’année dernière

Avantages :

Mailchimp est un outil facile d'utilisation, complet et intuitif, avec de nombreuses fonctionnalités et beaucoup d'options pour la mise en forme des campagnes.

Inconvénients :

rien à signaler. Pour mon usage, tout est ok

Apolline
Chef de projet (France)
Développement et commerce international, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent outil de mailing

4,0 l’année dernière

Avantages :

Idéal pour mes besoins de mailing marketing. C'est facile à utiliser et la création des campagnes est simple. Le logiciel permet de personnaliser les e-mails très rapidement et de suivre les performances en temps réel.

Inconvénients :

La mise en place d'une campagne d'e-mails automatisée peut s'avérer un peu compliquée. J'ai également trouvé que l'interface utilisateur était un peu encombrée, ce qui rendait difficile l'identification de certaines fonctionnalités.

Guido
Guido
Digital Media Manager (Italie)
Utilisateur LinkedIn vérifié
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Good value for money, the perfect tool for small-medium size companies

5,0 il y a 3 ans

Commentaires : I manage several accounts for clients of my agency. Mailchimp is mainly used to send periodic newsletters.

Avantages :

Animated gifs and the tone of voice of the interface: they may seem silly things, but when you're stressing because you have to push a button and send thousands of emails to your contacts, the picture of the chimpanze clicking the button for you helps to relax. The platform has all basic features needed to manage small-medium size databases. Marketing automation features let you manage transactional deliveries and automate many tasks and communications (this is especially useful when you have an e-commerce). Web hooks and especially the direct integration with Facebook lead forms are of course a big plus.

Inconvénients :

It is a basi tool, suitable to manage small-medium size databases. Bulk operations on the database and advanced data manipulation tools are mostly missing. I like the graphical UI but you need some time and training before you really feel comfortable with it (especially, knowing where to look for the info you need)

Beckie
Manager, Marketing & Communications (É.-U.)
Gestion d'organisme à but non lucratif, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

E-Mail Marketing Made Easy

5,0 l’année dernière

Commentaires : Mailchimp allows us to affectively target the audiences we are trying to get in front of.

Avantages :

I really appreciate the analytics provided through mailchimp, the ability to tag audiences and the analysis of e-mails readability before they are sent.

Inconvénients :

Some large corps continue to block Mailchimp in their spam filters.

Pedro
Pedro
CEO (Portugal)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Good, but prefer Amazon SES

4,0 il y a 2 mois

Avantages :

It's easy to use (easier than Amazon SES service) and therefore we can quickly implement this.

Inconvénients :

Pricing is not as good as with Amazon SES and although the later is a little bit more complex to implement, once we get used to it, it's fairly quick to setup an account and prices are very competitive.

Carlos
Carlos
Mobile IT Strrategist (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Intuit you ruined a good system.

3,0 il y a 5 mois

Commentaires : As a small business owner of multiple companies AND also Mobile IT Strategist for the SMB channel, I have been using and referring MailChimp since 2008. That being said, after the buyout by Intuit, it has been downhill ever since. So many charges and multiple systems that don't work. Intuit should have stayed in their lane, all they did was break a system that WAS great. 14 years of data will need to be migrated to another system. Good thing I know what I'm doing, but i feel bad for so many small companies who have a tough time migrating data to new systems and get stuck with MailChimp.

Avantages :

Easy access to a simplified email system

Inconvénients :

Pricing has shot through the roof and way too many features that most people wont use or even understand.

Steve
IT Manager (É.-U.)
Biens de consommation, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good service to send blast email to current customers

5,0 il y a 3 ans

Commentaires : When we have had to make business announcement, such as price increases, this software made it easy to get that message out to all our customers.

Avantages :

Once everything is set up the ability to send out business announcements to all our current customers.

Inconvénients :

The ability to use custom templates. Also the cost when you have more than 5000 customers to contact.

Joe
Joe
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Formation professionnelle et coaching, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Solid Tool for Nurturing an Audience

5,0 il y a 3 ans

Commentaires : 9/10. Gotta have it if you want to grow a community or business. You don't know what you don't know until you see how your audience engages with you. Very revealing and help to see what type of subject line gets opened, who in your audience reads every email or doesn't read any of your emails.

Avantages :

Professional templates and layouts for simple plain-text messages or super feature-rich emails analytics are excellent. Segmenting your audience is great for re-targeting specific member of your audience. Even the most basic paid option gives you a ton of growth potential and value. Email building tool has a TON of features to make a kick ass email Surveys ( a new feature) is a simple way to keep your audience involved Compliance with 'unsubscribe' feature is essential business practice

Inconvénients :

Slight learning curve for importing contact and getting your database setup

MariAnne
MariAnne
President (É.-U.)
Utilisateur LinkedIn vérifié
Formation professionnelle et coaching, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

On the fence

4,0 il y a 2 mois Nouveau

Avantages :

I riddled out how to create templates, but once done were easy enough to schedule

Inconvénients :

I was using purchased lists of emails and sending out email blasts to the list and 30% bounced back, then MailChimp shut me down because the bouce rate was too high...those were just paid for elsewhere!!

Nima
Partner (É.-U.)
Cabinet d'avocats, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Mail chimp is essential for brand management

5,0 il y a 3 semaines Nouveau

Commentaires : It's been great as we've gotten old clients coming back to us for new business, which was set in motion by an email campaign.

Avantages :

It's an easy way to keep in communication with prior clients

Inconvénients :

All templates really look alike. Nothing really different, but it may not be easy to have a different design

Thomas
Senior IT Developer (R.-U.)
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Sending Adhoc Email Campaigns With MailChimp

4,0 il y a 3 semaines Nouveau

Commentaires : Overall we would recommend MailChimp for what we use it for: sending one-off marketing campaigns which need to look good and be designed and sent fairly quickly, with minimal skill. I'm sure it also has many other uses and benefits but this is all we have used it for currently.

Avantages :

MailChimp was very easy to setup for our marketing team and give them a quick and easy way to design, build and send one-off marketing emails if we needed to send them fairly quickly.

Inconvénients :

When looking at how many people 'opened' our emails it always looked to be very low. We weren't sure whether this was due to MailChimp using Servers and IP Addresses which are easy to spot and therefore send their emails to Junk Folders or - more likely - possibilities like users were just deleting our emails before opening them or Apple's new iCloud+ feature which blocks the code that lets us know when a user has opened an email etc.

Leah
Research Specialist and Program Manager (É.-U.)
Recherche, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Game Changer for Email Outreach

5,0 il y a 3 semaines Nouveau

Avantages :

It is straightforward to navigate and integrate into the organization. It is also cool that a free plan is available, and contacts can be imported from different systems without manually inputting bulk email addresses.

Inconvénients :

The limited emails (depending on any plan) are a little pricy for more extensive contact lists compared to other email management systems, and they cannot schedule emails on the free plan.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Collecte de fonds, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Awful, awful

2,0 l’année dernière

Commentaires : I am no longer using Mailchimp and would not recommend it to anyone.

Avantages :

It was free. It did get most emails to our subscribers. It did allow for the insertion of graphics into our emails.

Inconvénients :

ZERO customer service. None whatsoever. Some functions were easy to figure out, but not all and, when there was a problem, there was no way to get help to resolve it.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Immobilier, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Email marketing solution that can handle all your demands in one go

4,0 il y a 2 ans

Commentaires : Sending emails as part of our company's marketing initiatives is easy thanks to Mailchimp. The customers of each of our clients will be able to access unique deals and information. More clients are drawn to the website as a result of this. Having an email platform that allows us to send emails that are specifically customized to our customer’s needs is a huge asset. People who have no marketing knowledge can use Mailchimp to create high-quality material that looks attractive. When people use templates, they may "drag and drop" information, and distribution lists allow them to select the recipients. In the end, Mailchimp is a terrific solution that does exactly what it is supposed to: send emails.

Avantages :

Marketing and HR use Mailchimp frequently. They frequently exchange emails to solicit opinions on various initiatives and agendas. Because it doesn't require any coding skills to create campaigns, and because there are enough templates for different types of campaigns, Mailchimp is simple to set up and use. It is possible to track down recipients who have opened and read emails sent by this program. It can also provide you with a record of all correspondence. Online invitations are given to us for training and group session seminars. We'll see if we can make it, and we'll mark it down in our calendar. Mailchimp's ability to provide customized content and automate workflows usually results in more efficient and speedier marketing campaigns.

Inconvénients :

When you start uploading photographs to your account, you'll immediately run into a situation where it's difficult to locate the files you need. To keep your images organized, you'll have to spend an awful amount of time removing or reorganizing them. Because there are so many variables in design and formatting, it's easy to overlook something while creating an email or a template. As a result, you may find that your output takes on a distinct appearance.

Dhanwanth
Dhanwanth
Reviewer (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Mailchimp: A Popular Email Marketing Solution Worth Consideration

4,0 l’année dernière

Commentaires : Overall, Mailchimp is a popular and widely used email marketing solution that offers a range of features for creating and managing email campaigns. Mailchimp can be a useful tool for businesses and individuals looking for an email marketing solution, but it may not be the best fit for everyone.

Avantages :

Mailchimp is a popular email marketing solution that is widely used by businesses and individuals. It offers a range of features, including email templates, automation, and analytics, which can be useful for creating and managing email campaigns. Mailchimp has a user-friendly interface and is easy to use, with clear instructions and helpful resources for beginners. The software offers a free plan that allows users to send up to 10,000 emails per month to up to 2,000 subscribers.Cons:Mailchimp's paid plans can be expensive, especially for larger businesses or organizations with a large email list.Some users have reported issues with the deliverability of emails sent through Mailchimp, which can impact the effectiveness of email campaigns.Some users may find the customization options limited or not as advanced as other email marketing tools.Some users have reported experiencing technical issues with Mailchimp, including bugs or glitches in the software.

Inconvénients :

Mailchimp's paid plans can be expensive, especially for larger businesses or organizations with a large email list. There were some issues with the deliverability of emails sent through Mailchimp, which can impact the effectiveness of email campaigns. I found the customization options limited or not as advanced as other email marketing tools. I've also experienced technical issues with Mailchimp, including bugs or glitches in the software.

rendy
Project Manager (Indonésie)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Reliable Transactional email Provider

5,0 il y a 3 ans

Commentaires : I'm really satisfied using mandrill as my provider

Avantages :

Mandrill is a reliable transactional email provider, I've been using this provider for over 1 year and so far I don't have any problem with that. They also provide complete API documentation so we can easily connect to our project

Inconvénients :

The cost for email is quite high compared to their competitor. But I choose Mandrill because I think they are more reliable than the competitor

Paula
Director (R.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Boost Guest Engagement and Drive Repeat Bookings

4,0 il y a 11 mois

Commentaires : Overall, Mailchimp has been an indispensable tool in my guest engagement strategy. From collecting guest data to running successful email campaigns and creating captivating landing pages, Mailchimp offers a comprehensive suite of features once you learn how to use these effectively and mange to understand how to navigate the tool. The analytics insights and the option to resend emails to non-openers have been particularly valuable in boosting the effectiveness of my email marketing efforts. I would recommend Mailchimp to businesses seeking to streamline their email marketing and enhance guest engagement.

Avantages :

One of the standout features of Mailchimp is its robust analytics. It provides valuable insights into email campaign performance, including detailed data on who opened the emails. This information allows me to gauge the effectiveness of my campaigns and tailor my communication strategies accordingly.The ability to resend emails to recipients who didn't open them on the first send has been a game-changer. It offers a second chance to capture the attention of those who may have missed or overlooked the initial email. This feature has significantly improved my email reach and engagement, ensuring that my messages reach the intended audience.

Inconvénients :

One aspect that I found less favorable is the learning curve associated with using and navigating Mailchimp's features. It doesn't appear to be as intuitive as I had hoped, which can be a bit overwhelming, especially for my small business new to email marketing. The platform feels slightly over-complicated, requiring some extra effort to become familiar with its functionalities.

Joe
Marketing Manager (É.-U.)
Équipement et fournitures de bureau, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rolled out a ton of new tools recently

5,0 il y a 3 ans

Commentaires : Overall, Mailchimp has been a fantastic tool for our email marketing. The platform is sleek, easy to use, and can be learned very quickly. We are excited to explore the new tools Mailchimp is rolling out.

Avantages :

We've used Mailchimp for the past 4 years to communicate with our audience. Mailchimp is one of the best email providers around. Their platform, support, and reliability are top-notch. We rarely ever have issues when using Mailchimp.

Inconvénients :

Honestly, they've rolled out so many new tools recently we haven't been able to keep up. Our team is small, so we don't always have the time and resources to keep up with all of the updates.

John Marc
Pastor (Canada)
Institutions religieuses, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Mailchimp for Churches

4,0 l’année dernière

Commentaires : Overall, we have enjoyed Mailchimp. It fits our purpose and has allowed us to send out weekly emails to our congregation with events and sign up forms attached. I know there is much more we could do with automated emails etc... but we haven't yet figured out how to use those features.

Avantages :

We got into Mailchimp early on so we are still on a free plan. We are able to sync with our church management software and put different lists into the system. It makes it easy to get specific emails out to specific groups of people. The design part of the emails is sometimes a little hard to figure out but we have created a few basic templates that we like to use that look nice.

Inconvénients :

The one thing that I think is difficult is the email design. It's not overly hard but it is not super intuitive. It's sometimes hard to find the options you are looking for when designing and it is sometimes hard to figure out what to do to get the result that we want.

Brandon
President (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Mr

4,0 il y a 6 ans

Avantages :

Mandrill is a powerful application that has proven useful for transactional email. They offer an API, decent reporting and storage of track/click data for 30 days.

Inconvénients :

As part of Mailchimp they now require both a Mailchimp and Mandrill subscription. I have no problem paying for Mandrill but I'm not a fan of this billing requirement as I don't need Mailchimp. Secondly, in the 2-3 years that I have been using Mandrill I have not seen a single feature release. I find this unusual. True, it works great as-is, but there are definitely areas that can be improved or features that can be added.

Monisha
Customer Success Manager (É.-U.)
Internet, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Checks and balances to make sure automatically generated emails run properly

5,0 il y a 4 ans

Commentaires : Great safeguard to make sure customers are interacting with outreach and troubleshoot problems that arise.

Avantages :

As a SaaS company, we have customers that use our product and depend on automated emails to get information about their account on a daily or weekly basis. Mailchimp allows us to quickly flag whenever something has gone wrong in our system due to abnormal spikes / lapses in emails sent. It also allows our Customer facing team to see how clients are interacting with automated emails (opens, clicks, etc.) with the helpful ability to resend emails that were missed or accidentally deleted.

Inconvénients :

The interface can be laggy to load, and not super intuitive how everything is laid out. Overall minor UX improvements could make a big difference between using this tool occasionally to troubleshoot issues, vs. using it more regularly to get proactive insights and reporting.