An excellent, if costly, transactional email service

Publié le 06/12/2018
Joshua H.
Software Engineer
Meubles, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We were experiencing spikes in bounce and spam rates with AWS's SES. We were able to switch to Mandrill in a single day and immediately saw dramatic improvement. As necessary, we later built out support for bulk sends and black list checking and scrubbing. All in all it was an easy process and a good product.

Avantages: Mandrill provides a simple and well documented API and has libraries and integrations available for many major web frameworks and languages. Making use of it for simple email sends is a fast and easy process, and it provides additional functionality for black lists, white lists, bulk sends, static IPs, etc. Their dashboard makes it extremely simple to see all the emails sent to a given address along with full content and reasons why sends failed or were delayed, which is a great for debugging and testing. They also provide analytics and send, receive, open, click, and bounce rates.

Inconvénients: The service used to be much cheaper, but costs went up sharply when it was reabsorbed back into Mailchimp. Still an excellent service, but harder to recommend without reservation.

Cost effective transactional email

Publié le 22/03/2018
Dan O.
Managing Director
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: A transactional email server is setup within minutes and available for you to send out content to your distribution list. The application provides - Graphs to show how many emails you're sending each day
- What countries your sending the emails to
- Open rates
- Mail clients used (useful to optimise content)
- Spam rates/unsubscribe rates
- Great delivery rates
Very cost effective.

Inconvénients: A couple of years ago, Mandrill made it a requirement for you to have a Mailchimp subscription in order to use Mandrill. It would have been better in my opinion to keep the two applications independent, just like Sendgrid. Whilst it doesn't make the cost materially more expensive, it does mean that you have to log into Mandrill via Mailchimp which is annoying.

Perfect client for managing and sending transactional emails

Publié le 17/05/2018
Dylan E.
Software Programmer and Security Officer
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It allows us to maintain perfect email delivery for all our companies' transactional emails and easily troubleshoot instances where emails were not delivered.

Avantages: This application is an addon of MailChimp and is best suited for transactional emails (automated emails, think 'forgot my password' type emails). It allows you to easily manage your sending domains , although you have to verify these before you can send emails. The best feature by far is the ability to view all emails that were sent or failed to arrive, including the contents of the emails and the reason it bounced. This allows us to quickly troubleshoot whenever we get a support ticket regarding an email that did not arrive. During our 6 months of using this feature, there has been zero downtime.

Inconvénients: It is more expensive than some competitors, but its pricing model is very fair and easy to interpret. It does require you to have at least a monthly subscription with Mailchimp, and if you are not using this it is more expensive.

Trustworthy tool for delivering emails to your customers

Publié le 14/07/2018
Utilisateur vérifié
Senior Software Developer
Impression, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Works well, haven't experienced any problems. Has an online GUI where you can easily find emails that were sent, easy to see blacklisted emails. Has a nice statistics page to see how your emails are doing overall. We've been delivering millions of emails in past year without a problem.

Inconvénients: The PHP SDK I used was kinda outdated and it had little options to change the behaviour without manually changing the source. They should update the library to standards that are more current. GUI where you can view emails, etc. sometimes is a but slow. The search filters could use a face-lift.

Mr

Publié le 14/02/2018
Brandon S.
President
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Mandrill is a powerful application that has proven useful for transactional email. They offer an API, decent reporting and storage of track/click data for 30 days.

Inconvénients: As part of Mailchimp they now require both a Mailchimp and Mandrill subscription. I have no problem paying for Mandrill but I'm not a fan of this billing requirement as I don't need Mailchimp. Secondly, in the 2-3 years that I have been using Mandrill I have not seen a single feature release. I find this unusual. True, it works great as-is, but there are definitely areas that can be improved or features that can be added.

Reliable transactional email

Publié le 12/03/2019
Gedson S.
Senior Production Engineer
Télécommunications, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We're using Mandrill for all our transactional email needs, as and endpoint in our API concentrator. It's proven to be very robust and reliable over the years.

Avantages: Mandrill (now interated inside Mailchimp) has been a solid and reliable transactional email provider, with great delivery rates, very slow spam scores and ultra-fast reception speed. It provides useful and flexible reports and great dashboards too.

Inconvénients: In order to keep it's spam reputation high it takes some effort to set up a new email domain in Mandrill. You have to prove you own the DNS and configure a SPF/DKIM record.

Amazing transactional email relay

Publié le 13/03/2019
Jorge M.
Telecommunications Engineer
Télécommunications, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We've been using Mandrill as our email relay of choice for all our applications and APIs, and it has been working great in every aspect.

Avantages: Very fast delivery with exceptional delivery rates;
Does a great job keeping reputation high;
Very nice dashboards and reporting;
Ability to segregate into sub-accounts;
Very easy to integrate with MTA's and API clients;
Great documentation;

Inconvénients: Domain validation could be made simpler;
Roles and permissions should be more flexible;
Once Mandrill got integrated with Mailchimp the pricing model became less attractive;

Very good transactional email API

Publié le 13/06/2018
Utilisateur vérifié
Co-Founder & CTO
Internet, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The API is easy to use and the setup is fast. Rather cheap plans when you get started (but gets expensive soon)

Inconvénients: The archive of messages is way too limited! I don't require to keep track of the message content of all our messages, but for our business we must keep track of whether the emails have been sent/read/rejected or not, and there is no way to achieve this even on a higher plan. We'll have to build a workaround with webhooks or find another tool that offers it

Mandrill

Publié le 23/07/2019
Utilisateur vérifié
Client Success Advisor
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Mandrill has been great to help reduce the amount of time I spend on each client of ours. I have the ability to check email faster and help more people.

Avantages: Mandrill is great to backtrack on emails that my company has sent out. We have the ability to view if the email was delivered, bounced, and how many times it has been sent + opened and clicked on. The features of mandrill are great for the company because we rely heavily on mandrill in order to see that.

Inconvénients: At this moment, I can't think of a negative effect of mandrill. It is very easy to use and easy to maneuver around.

I wish it were more like MailChimp

Publié le 08/05/2018
Ginger J.
Co-owner
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The pricing is good. We have been using it for years and the only reason we are keeping it is because we don't the pain of switching over to another vendor.

Inconvénients: The reporting features are very weak and we don't like that we have to access MailChimp to get over into the Mandrill dashboard.

Great programmatic emails

Publié le 05/04/2018
Steve E.
CEO
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: It's got a terrific api that can send programmatic emails (like transactional emails) with ease. Great deliverability.

Inconvénients: The UI is incredibly dated. It doesn't look like it's had any love in 5 years. Still, it works and that's what counts.

Take email to the next level

Publié le 13/12/2018
Utilisateur vérifié
Credentialing specialist
Services aux consommateurs, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Customizable templates allow fields to be populated automatically base on predetermined algorithm. Set it up and the rest is a breeze.

Inconvénients: Spam is always an issue. Mailing lists get old. People get annoyed. It's a tough business.

Powerful Transactional Email Service

Publié le 19/12/2018
Bishal G.
Email Marketing Expert & Qualified Lead Generation.
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : GetApp
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We were using our local vendor for Transactional Email Services there was inbox email delivery issue mostly I was getting complain from my users that there invoice through emails is not reaching on time and sometime it's in spam. One of my friends recommended Mandrill and it's really amazing. Great IP Pool with a high inbox delivery reputation flexible API for integration and real-time email delivery.

Inconvénients: First of all I need to login in Mailchimp account to access Mandrill which is very irritating and secondly there pricing is very high.

Mandrill <3

Publié le 17/07/2019
Lisa K.
Client Success Advisor
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I like the ease of Mandrill, there isn't anything to complicated. Type , search , done!!

Inconvénients: I don't think there are any issues I have ever had with Mandrill in the 3.5 years that I have been using it.

Did Mailchimp stop maintaining Mandrill?

Publié le 04/12/2019
Utilisateur vérifié
Co-Founder & CTO
Internet, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The API is easy to use and the templates and versatile, but it doesn't seem that the product is making any new developments

Avantages: Templating system is quite versatile with the ability to send parameters with the emails using the API

Inconvénients: - Mandrill doesn't store past emails for backup, even as a paid option
- the UI seems 10 years old, and not user friendly

Great, while we had it!

Publié le 09/05/2018
Utilisateur vérifié
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : GetApp
3/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I run a busy social network. Around 6,000 users total, and 300-400 online at any given time. Due to this, I needed a transactional email service that had great deliver-ability for invitations, verifications, password changes, etc. Mandrill was recommended to me, and we were completely happy with the service. Unfortunately, when they bundled Mandrill into Mailchimp, we couldn't afford it anymore.

Inconvénients: Unfortunately, bundling services did no favors. What previously was affordable for us no longer was. While the service is great, the way the change was implemented was sudden, leaving companies little time or recourse to find other options quickly. That solidified my decision to leave- most companies would grandfather in existing members, offer a lower rate, something. They simply provided us with addresses for other services, losing customers in the process.

Simple way to send email with good reputation

Publié le 19/07/2018
Utilisateur vérifié
VP Development
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : GetApp
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Easy to use dashboard for administration
Easy to integrate with any existing code
Straight forward implementation

Inconvénients: Logs are only kept for a few weeks
The dashboard looks outdated
Hard to perform advance searches over logs

Very convenient tool for mail management

Publié le 22/02/2018
Utilisateur vérifié
Quality Assurance Engineer
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: - Very user-friendly interface
- Analytics is great to track customers activities on emails.
- Good Dashboards

Inconvénients: - it can be confusing to manage emails from different domains. This could be clearer in the application UI/UX.

User friendly transactional email - but not the cheapest

Publié le 12/11/2018
Joe G.
Church Communications Training
Services financiers, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Mandrill is a great, flexible transactional email service provider. Compared to others, it is very user friendly. My one reservation is the cost, which may be too steep for some, especially when needing to pay for features which are completely separate to the transactional service.

Avantages: Almost all of the functionality can be controlled through the dashboard, as opposed to some of Mandrill's competitors which require use of the API for configuration.

Inconvénients: The price - Mandrill used to be free, but has since moved to a model which requires a pro subscription to Mailchimp (even if it's not going to be used) plus a cost based on the amount of emails needed each month.

SUPER EASY TO USE!

Publié le 30/04/2018
Utilisateur vérifié
Senior Product Manager
Produits alimentaires, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: I love the software because it's sooooo straight forward to use. I can basically send the link to anyone on my team and I need very minimal time to train them and they can jump right into to troubleshoot what they need. My customer happiness team loves it.

Inconvénients: No complaints about this software at this time. With that being said, I'm not on the team who manages it financially so unsure of investment.

Using it for my business

Publié le 13/02/2019
Razvan G.
Founder & CEO
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I have chosen Mandrill over other solutions because it does very good what it does with great reports.

Inconvénients: Old user interface, but you can find any information you need.

Great Product for Checking Email Delivery

Publié le 05/02/2019
Lexx F.
Community Support Supervisor
E-learning, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I like it a lot! It gets rid of a lot of the back and forth when customers don't believe an email has been sent or received.

Avantages: I love how easy it is to use Mandrill. I get great insight into whether emails were received and opened. It's awesome for support!

Inconvénients: Sometimes it's a little tricky to unblock emails that have accidentally bounced after changes have been made on the end user's side.

Great way to track down rogue support tickets!

Publié le 14/06/2018
Lexx F.
Customer Support Specialist
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It really helps us see where a problem is happening when an end user doesn't get an email

Avantages: I like that it's easy to use and to learn more about what is holding up communications with customers. It gives IP and delivery information that is easy to understand.

Inconvénients: I wish that I could have more history for rejected and failed messages. It doesn't keep them for very long. I also wish that I could view emails that hard-bouced/were rejected in Mandrill so I could see what the customer missed out on.

One of the best

Publié le 28/11/2019
Angelica C.
CEO
Internet, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It is amazing til you need support or more customization. Unfortunately you can only get it now through mailchimp, which for me, lost much of its appeal.

Avantages: Mandrill used to be the go-to transactional email service. It had free plans, great and easy to use hooks and templating system. The report is just amazing to use, you can filter by api key, making it possible for you to know which of your websites is sending more email.

Inconvénients: It is only available at a much higher cost than it used to be for MailChimp users. There is no more free plan and support has that "moody" mailchimp attitude of "we know best".
I ditched it for sendgrid.

Publié le 19/12/2018
Ralph D.
Head of Customer Success
E-learning, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée