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TimeTap est un outil de planification riche en fonctionnalités et hautement personnalisable. Il est approuvé par des entreprises partout dans le monde.
I really appreciated the quick access to online booking features, and ready-made forms. It allowed me to instantly create a booking portal for my new business.
Our users have a really hard time with it. I spend a lot of time executing what should be user centered items vs. our side.
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Impressionnant !!
Commentaires : Dans l'ensemble, j'ai une expérience positive avec TimeTap et j'apprécie leurs services.
Avantages :
a possibilité de créer plusieurs emplacements et horaires avec une flexibilité optimale pour la planification de mes rendez-vous est un avantage majeur de TimeTap.
Inconvénients :
i votre organisation nécessite l'utilisation de nombreuses fonctionnalités, les tarifs associés aux différents plans proposés par Timetap peuvent représenter une dépense importante.
Just what I needed, and more than I hoped
Avantages :
I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.
Inconvénients :
I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.
Réponse de l'équipe de Lumaverse Technologies
il y a 7 ans
Kathy, Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.
Alternatives envisagées précédemment :
Review
Commentaires : great
Avantages :
allowing the client to schedule themselves
Inconvénients :
You are currently unable to limit the amount of appointments allowed in one day. This is a very big Con
Alternatives envisagées précédemment :
Poor support even in Business Plan
Avantages :
- Easy to customize - Easy to manage - Price acceptable for huge teams
Inconvénients :
- Very very bad support even in Business Plan. They promise to arrange a dedicated phone number in Business Plan. I asked for a dedicated phone number and it has been over 1 month and no solution. Support team even does not reply my messages for over 15 days !!! - I have been using this program for over 3 years and the system is buggy. They always release new version but in each version system gets buggier
Thank you [sensitive content hidden]
Commentaires : I have been with the company for over 12 years because of your good service and ease of use!
Avantages :
Your customer service is great. & [sensitive content hidden] was so helpful!
Inconvénients :
There’s nothing I don’t like here everything is very well thought out
Time Tap has streamlined scheduling client calls. I set my availability, they choose what works
Commentaires :
I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions.
This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.
Avantages :
Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive. I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.
Inconvénients :
It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.
Réponse de l'équipe de Lumaverse Technologies
il y a 6 ans
Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.
Wonderful
Commentaires : This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.
Avantages :
Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.
Inconvénients :
It takes a little bit to navigate around and figure out how to use everything.
Réponse de l'équipe de Lumaverse Technologies
il y a 6 ans
Hi Chari, Thank you for leaving us this great review! We definitely understand that there is a bit of a learning curve to using the software, but I'm glad that you were able to use our support team as a resource to get up and running! It's also so great to hear that TimeTap has been able to save you time through automations! Music to our ears! Thanks again, Lucy
Direct Communication with Support
Commentaires : Support Team are Awesome! They help every time I submit a ticket.
Avantages :
Timely responses from [sensitive content hidden] to each query.
Inconvénients :
The only con might be that my changes don't show immediately.....but refresh always helps.
Program Manager
Commentaires : Great experience working within Time Tap. Having the ability to utilize the program with multiple outcomes
Avantages :
The ease and flexibility to schedule client appointments
Inconvénients :
Various options to complete the same task
Overall GREAT, ease of use . . . not so much.
Commentaires : I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support. To date, I'm very happy with the software and (more importantly) the service I've received.
Avantages :
TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!
Inconvénients :
If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.
Réponse de l'équipe de Lumaverse Technologies
il y a 6 ans
Hi Tony, thanks for taking the time to leave us a review. Please feel free to reach out to us at support@timetap.com if you have any other questions about your account.
Great service
Commentaires : Scheduling is infinitely more effective and efficient saving me many back-and-forth emails.
Avantages :
Ease of use and sharing with clients. My clients are able to click the link and have the freedom to choose what works best for both of us.
Inconvénients :
Some customizable features are difficult to find or don't yet exist. However, the people at TimeTap are very responsive to changes and requests.
Réponse de l'équipe de Lumaverse Technologies
il y a 6 ans
Hi Hayley, Thank you for taking the time to leave us this review! We're glad to hear that TimeTap has made scheduling more effective and efficient for your business. That's music to our ears! Please let us know if there is ever anything we can do to help! Lucy
Amazing support & customer service! Makes using and building out our appointment scheduler easy.
Commentaires : The software has allowed us to move toward online registration for the majority of our classes, which is still a work-in-progress (2+ years since we started) . The support from the staff (Lucy, Elvis, etc.) has been phenomenal. They've taught me a great deal about how to structure our online registration and utilize the feature to support our needs. I work for a large organization, made up of a diverse group of programs that almost function independently. From a support perspective, my experience has been phenomenal. Lucy has been instrumental in teaching me the software, helping use set up our registration site, transition from checkappointments to timetap, as well as take back functionality requests and address our technical issues.
Avantages :
The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service! All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support. She's conducted countless calls with me to provide how-tos, recommendations to best structure our site, and addressed functionality enhancement requests and technical issues. I can't express how grateful I am for this type of support!
Inconvénients :
Not all features are intuitive; there is a learning curve to understand and administer the service/software.
Réponse de l'équipe de Lumaverse Technologies
il y a 7 ans
Hey Jackie, Thanks so much for leaving a review for us! It's been great getting to know you and learning more about the support services offered to our armed services over the past couple of years. I'm glad it has allowed the registration process to move more smoothly for you guys! Lucy
TimeTap
Commentaires : From my overall experience with TimeTap, I found it to be a reliable and user-friendly appointment scheduling solution. The software streamlined the booking process for clients and provided efficient tools for managing my schedule. The automated reminders and synchronization with external calendars improved organization and reduced the risk of missed appointments. With expanded customization options, TimeTap could further enhance its appeal to businesses seeking a personalized scheduling solution.
Avantages :
One of the standout features I liked most about TimeTap was its seamless appointment scheduling and management capabilities. The software offered an intuitive interface for clients to book appointments online, while providing me with the necessary tools to efficiently manage and organize my schedule. The ability to sync appointments with external calendars and send automated reminders greatly improved productivity and client communication.
Inconvénients :
One aspect that I found slightly challenging about TimeTap was the limited customization options for the user interface and branding. While the platform provided a clean and functional design, having more flexibility to tailor the appearance to align with my brand's aesthetics would have been beneficial. Greater customization options could enhance the overall user experience and brand consistency.
Excellent system for time management.
Commentaires : From the moment we signed up this product and its service team have been great to work with.
Avantages :
This system is so user friendly. Our employees are able to schedule there own appointments with very little difficulty. I love that it sends the confirmation emails and it reminds them either via email or text of their reminder so we have less no shows in our calendar. It has allowed us to manage our time more accurately and run reports for statistical purposes.
Inconvénients :
Everything is right for our business, we would highly recommend this to others.
Réponse de l'équipe de Lumaverse Technologies
il y a 6 ans
Hi Sonia, Wow! Thanks so much for taking the time to leave us this kind and thoughtful review. It means a lot to hear that we're benefiting your business and making meaningful contributions to your team's time management :-) If there's ever anything we can do to help, please feel free to reach out to our support team, Lucy
user friendly app
Avantages :
the company which work for purchased timetap to easily recontact our study participants which we kept losing. what i like about the app is the easy use for both myself as an operator and for the end client, the customer support are very quick to respond to questions and is friendly as well.
Inconvénients :
to be honest i haven't encountered major problems while using this app except one time where i got a notification sms for a client booking but i couldn't see it in the screen. i have contacted the customer service and they were very quick to act and solve the issue.
Réponse de l'équipe de Lumaverse Technologies
il y a 6 ans
Hi Muna, Thanks so much for leaving us this positive feedback! We're glad that your experience on TimeTap has been positive on the whole so far and we hope to keep it that way! Reach out to our support team at support@timetap.com if there is ever anything we can do to help! Happy holidays and best to you in the New Year! Thanks, Lucy
Clients like it and I love it
Commentaires : When a potential client books a wedding online through TimeTap, I receive all the vital pieces of contact information and can follow through with the couple right away.
Avantages :
Keeping track of each wedding as it progresses from beginning to end.
Inconvénients :
When a client "books" a wedding date, I don't know whether they have paid the downpayment yet or not. I have to close TimeTap and go look at PayPal to check on it. This is not really a big deal. I can work around it.
Réponse de l'équipe de Lumaverse Technologies
il y a 6 ans
Thanks, Frankee, for taking the time to leave us this review! Really appreciate it! We do record whether or not a payment has been submitted through PayPal on the invoice that is assigned to the client within TimeTap so you can always go look at the TimeTap invoice instead of logging into PayPal to see if the payment was submitted. If you're not sure how to do this, reach out to our support team at support@timetap.com and we'd be happy to show you how. We also have a method of making it so that you don't get the confirmation email that someone has booked an appointment until after they've submitted payment through PayPal so that way you can be sure if you're receiving confirmation of an appointment, that appointment has been paid for. Hopefully we can get this figured out for you so you don't continue to have to operate between the two systems! Let us know how we can help and thanks again for leaving us this review! Lucy
Very useful for our practice
Avantages :
We use TimeTap in our Physical Therapy Practice. The software makes it easy to keep track of our patients' schedules and invoices, and allows patients to edit their own appointments and print invoices at home, which is HIPPA compliant.
Inconvénients :
I do not always find the software intuitive. When I select a form to e-mail, I have to select it again from a drop down menu to send the correct form, for instance.
Réponse de l'équipe de Lumaverse Technologies
il y a 6 ans
Hi Sarah, Thanks for taking the time to leave a review here. I was able to see what you were saying about sending forms and it not default to the one you selected to "send" in the pop up window. I've put in a request to get that fixed and we'll get it resolved soon. If there are any other suggestions that you have, please feel free to reach out to us at support@timetap.com and we'd be happy to work them into our development! Thanks, Lucy
Makes my job 100% easier!
Commentaires : Until we started using Time Tap, I was having to enter and maintain all clients appointments, cancelations, confirming and rescheduling. It took a huge amount of time that I could have used for other tasks. Elvis at TT has literally held our hands from day one. Start up was fast, and easy to use. Support is quick to answer your questions and walk you through step by step with on-line appointments. Elvis has always been very professional and knows the material. If there is a question he can't answer, he will converse with the TT Team and find the solution. Customer service follow-up is fantastic (very important to me). The other thing I love, is TT appointments can be synced with your current calendar, I use Google, so you don't have to stop using what you currently have. My customers said it is easy to use and they like making their own appointments. I highly recommend TT, it's like having another person in the office with me. And listen, if you decide to use TT for your business, ask for Elvis, he is great!
Avantages :
I don't have to maintain clients appointments anymore
Inconvénients :
Some areas are a little tricky to figure out without TT support.
Réponse de l'équipe de Lumaverse Technologies
il y a 8 ans
Thank You, Kelly, for taking the time to leave this review ! It has been a pleasure working with you on getting you account setup. I'm glad to know that we're helping you manage your appointments and clients more efficiently.
Software Support
Commentaires :
Once, [ Sensitive Content ]
got involved she worked diligently to make sure the unique scheduling problem was worked out. The TimeTap software had some limitations that she worked through to get it functioning to it's highest capacity. [ Sensitive Content ]
your an asset to the company!
Avantages :
I worked with [ Sensitive Content ] in implementing the software for my needs. She was extremely knowledgeable and went above and beyond to get the software to work for my scheduling problem.
Inconvénients :
TimeTap had some limitations that didn't allow me to schedule as I desired.
Time tap has been a life saver! Great software!
Commentaires :
OH so many.
1. Ease of scheduling
2. Convenient canceling and rescheduling
3. Tracking of payment
Avantages :
I don't have to work with clients individually - they can book their slot! However, I DO have back hand ability to book for them and that is great. I like having both possibilities!
Inconvénients :
The app does not work at all... :( I always have issues. I wish that it would allow me to actually cancel or change lessons, it never works if I try to use it for anything other than viewing my calendar!
Réponse de l'équipe de Lumaverse Technologies
il y a 6 ans
Hi Rikki, thanks for your feedback about your experience with the back office interface and the app. We're looking into your concerns and will follow up with you with more details. In the meantime you can contact support@timetap.com for help. ~ Rashida
Customer Service
Commentaires : My time back!
Avantages :
I love how easy it is for folks to sign up for an interview. It has taken the headache and back-and-forth from trying to schedule something, to an easy "sign up here". I don't know how I ever got anything done before TimeTap!
Inconvénients :
Customer Service/Help Desk. They take FOREVER to get back to me. I end up spending more time trying to figure it out on my own, and there have been several times where I try, but still cannot figure it out so I end up wasting my time. It's by far the most frustrating part of TimeTap.
Réponse de l'équipe de Lumaverse Technologies
il y a 6 ans
We're pleased to provide scheduling solution to streamline your interview process! Thanks for working with us for your taking the time to leave us a review.
Scheduling COVID-19 Vaccines
Avantages :
We were able to very quickly set up and start using this software for COVID-19 vaccination booking. We had a few minor glitches but the system really helped us manage a large number of appointments in a very short amount of time. We are now exploring using the system for other appointment scheduling options in our organization.
Inconvénients :
We had a hard time getting the forms to format they way we needed them to for printing.
We love TimeTap!
Avantages :
You can't beat the price for the features that you receive with TimeTap! It is also very intuitive and user-friendly to set up. Staff is friendly and available for any questions you may have as well.
Inconvénients :
The only hiccup we have experienced is having to set up two different accounts because of security - one of our use cases had sensitive information that we did not want other users of the account to be able to see, so we ultimately had to split them off. Enhanced security/viewing roles would be great.
Réponse de l'équipe de Lumaverse Technologies
il y a 6 ans
For more information about the security options, send us a question at support@timetap.com. We'd be glad to hear more about your needs.
Love this app, and use it to schedule my clients. Customer service is excellent.
Avantages :
Flexibility, that it is customizable, that customer service is quick to respond, and always helpful, reasonable price, easy for clients to use, appointment reminders are helpful.
Inconvénients :
I tend to find that the online site is easier to use on my phone than the iPhone app. Both are slow to load, however.
Réponse de l'équipe de Lumaverse Technologies
il y a 7 ans
Hi April, we appreciate the review and are so glad you're enjoying the service. If you're experiencing any issues with the app, please reach out to us at support@timetap.com. ~ Rashida
TimeTap is not ready for successful enterprise or small business level use
Commentaires : The email and text reminders to customers has cut down on the time I need to do it manually.
Avantages :
The customer support, the ease of the UI/UX, the options for color drop-down are nice, I really don't have a ton of nice things to say honestly. We are still trying to make it work.
Inconvénients :
The difficult transition from trial to paid version; the frustrations with 3rd party (google) calendars; the fact that there is no customer support on Sundays when we need it;, the difficult initial setup process took many, many hours; the "remember me" button to save the password doesn't work; I cannot search the appointments at all (I need it searchable by customer name, staff member, etc); the list really goes on and on
Réponse de l'équipe de Lumaverse Technologies
il y a 6 ans
Hi Sarah, thanks for taking the time to leave us a review. We're sorry to hear the transition to TimeTap has included a few unexpected setbacks, but I'm happy to get on a call with you to address these items directly. Please feel free to book a support call here: https://www.timetap.com/online-support-call.html ~ Rashida