Avis clients sur Appcues

Help Your Customers Adopt Your Platform Quicker!

Commentaires : Appcues has been great for efficiently communicating to current customers about new features, updates or issues with our platform being down. We've enjoyed using it so far, but need to take better advantage of all the ways it can be implemented by different departments. We have found that our users' interaction with Appcues has been fairly lower than we'd like, but look to improve the adoption.

Avantages :

Appcues easily allows us to add in-app messaging to our customers for onboarding, new feature announcements, outage reporting and surveys/feedback. Their interface lays over our app, so we can add various flows and cues without having to bug (pun intended) our engineering team. There's some great reporting features and a good amount of customization through their API and their new integration with Salesforce.

Inconvénients :

The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.

So glad I convinced the boss to pay for this

Commentaires : We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues.

Avantages :

It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.

Inconvénients :

The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.

Alternatives envisagées précédemment : Userpilot

Pourquoi passer à Appcues : More professional feel across the website and product. Tool appeared to be more 'robust'. The investment into relevant content also put my mind at ease that Appcues were genuinely trying to help businesses create better experiences for their users.

Appcues for user onboarding

Commentaires : Overall we are pretty happy with our experience using Appcues.

Avantages :

The ease of use of the campaign editor, allows our marketing team to create content when new features are released, the tools to track the success of the campaign and measure customer engagement.

Inconvénients :

We experienced a couple of technical setbacks with the product. Thankfully the support team helped us resolve them fast.

Alternatives envisagées précédemment : SatisMeter

Pourquoi passer à Appcues : Satismeter was only offering NPS. Appcues saved us a bunch of time when it compares to developing the onboarding inhouse.

Appcues = Game Changer

Commentaires : We initially used Appcues to support a freemium period we offered to all of our customers, as well as, a beta period that was targeted to a small subset of customers. From those two use cases, we saw immediate increase in engagement as well as a reduction in support tickets. We also include Appcues in our customer support process in which we analyze the common requests and design a self-service component to help deflect related tickets. We've seen between 20 - 40% reduction in support tickets in the related areas!

Avantages :

Appcues' simple and intuitive design makes it easy to implement and use! We were able to get up and running quickly, with little support and immediate saw results. The Appcues team is super helpful, outgoing and committed to each customer's success.

Inconvénients :

I don't dislike anything about Appcues. The product could use some enhancements to expand its functionality, such as: adding a scheduling tool, more criteria for establishing / tracking goals, and easier integration with APIs.

Alternatives envisagées précédemment : WalkMe

Pourquoi passer à Appcues : Their team took the time to understand our business, and provided excellent customer service from the moment we were engaged with them. Cost was also a highly weighted decision factor.

Appcues allows our Marketing team to accomplish more than ever before.

Commentaires : Our Marketing team previously had to rely on developers to implement models or flows that would allow us to help engage our customers further by either activating them on unused features or highlighting product improvements. With Appcues, we are now able to improve customer engagement as well as create further messaging around new offers or opportunities to improve their experience within our app.

Avantages :

Appcues' Chrome extension is far and above one of it's most useful features. We are able to construct and visualize flows where it matters, within our app. Being able to quickly enable and disable it makes a huge difference in our workflow.

Inconvénients :

Occasionally, the Chrome extension can be buggy. This has led to some frustrating moments or awkward presentations where I've struggled to get the app to behave. Overall, this hasn't been a large blocker to seeing success with the app.

Alternatives envisagées précédemment : Pendo

Pourquoi passer à Appcues : Members of our Product team had previous experience with Appcues. This allowed us to quickly implement and begin creating flows in Appcues.

Great for quick and easy in-app communication with users.

Commentaires : It's been a fun app to learn, and the access it allows to our users is amazing!

Avantages :

It's an extremely powerful set of tools to message our users without relying on engineering changes.

Inconvénients :

The learning curve for me has been steep. I wish there were branching logic based on whether certain page elements appear or even the ability for flows to skip steps if a page element required for that step is absent.

Alternatives envisagées précédemment : Chameleon

Pourquoi passer à Appcues : High touch interactions with the Appcues leadership team.

Very happy with Appcues

Commentaires : Very happy with my experience. The team we worked with was great and very informative/helpful.

Avantages :

Easy to get started and easy to edit along the way. You're not stuck with anything you create and can continually inetrate based on user interactions with your product.

Inconvénients :

Difficult to use the checklist due to changing URLs within an application.

Increased digital adaption - and reduced support calls

Commentaires : Excellent way to have low or no-touch onboarding of new customers. Experienced a quick uptick in customers who see the value of our product much faster and ultimately keep renewing their subscriptions. Also, seen ROI in reduced support tickets.

Avantages :

We use AppCues to help on-board new customers and essentially walk them through their account setup. We've seen a major increase in customers getting up and running much faster on their own. This has reduced the load on our account managers and tech support who previously spent much of their time doing live on-boarding wit new customers - sometimes multiple times per customer when customer had multiple uses who each had different questions at different times.

Inconvénients :

The onboarding of AppCues itself was difficult. It took me a lot of sessions with the AppCues staff to get it setup properly on our site. The tool is so robust that I frequently found myself down rabbit holes just trying to get one element set up. They did offer a lot of live support - but I wish it was more intuitive and easy to use on my own.

LOVE Appcues!

Commentaires : We have been using Appcues to deliver our new release announcements. Being a fast growing software company, we release features usually every week or every other week. It is extremely important we keep all our clients informed and up to speed on the platform's most recent capabilities. We need to be able to easily and quickly inform people of these releases in-app and with context. Appcues has allowed us to ensure people are in the know at all times.

Avantages :

Appcues is a great tool. It is extremely user-friendly, allowing you to create impactful flows that help deliver messages, info and helpful tips directly to your customers. The people at Appcues have been amazing since day 1, always checking in to ensure we found success with their product. I have nothing but good thing to say about Appcues!

Inconvénients :

There are one or two UX improvements I would make but overall I can't say there is much I dislike!

Appcues is an easy and powerful tool for in system guidance

Commentaires : It provides a great way of guiding users in the system, about almost anything. With the exception of sending new data through, actually setting up new flows and in system guidance can be done by product or customer success, with no further dev effort needed.

Avantages :

Appcues is great, offering a simple, effective and easily set-up method to provide in-system guidance and advice. While some small developer effort is required to ensure that Appcues has the data on which you want to base showing cues, the flexibilty of the flows and the granularity with which you can control who seems them is fantastic.

Inconvénients :

That it requires any developer effort. But the amount is minimised. You're not going to get away with a highly configurable solution that doesn't require some data to be sent to customise it. And getting data out. It's limited to relatively basic exports. This is particularly annoying when it comes to surveys done through Appcues.

Easy to use, fast results!

Commentaires : We have used Appcues in a couple of different ways. We have used it to simply support the launch of a new solution or an enhancement, to provide targeted support during beta testing, and to provide reminders and updates to users. We have barely scratched the surface, and eve have plans to create a "choose your own adventure" set of flows, that allows users to select the amount of detail in a walk through based on their comfort level with our applications. We have seen amazing results in the impact on tickets coming into our Customer Support team.

Avantages :

In my time using Appcues, it has been incredibly intuitive to use. From creating my first "test" flow, to designing more complex groups of flows that adjust based on user selections, it has been a breeze to use. It is also incredibly versatile when it comes to personalizing and targeting flows to specific groups of use.

Inconvénients :

One pain point that I have experienced is in the way Appcues interacts with our site. On many pages, users open and close windows without actually navigating away from a specific URL. This can make it tricky to guide users through processes that require the opening or closing of windows and menus. There are workarounds, such as stringing different flows together, but it does make the build experience a little more time consuming and difficult.

An easy way to communicate with users of your platform/ website.

Commentaires : Instead of having to constantly keep lists of users up-to-date and wait until our monthly newsletter to fill users in on news, we can now reach out to them instantly with very little effort needed. This platform is used by both our product owners and marketing team so that we can make sure we always give the right information. It's also super handy when you have a system outage or maintenance to schedule- you can send out an instant alert so that our support team isn't stuck having to respond to the same email over and over again.

Avantages :

We've been looking for a similar solution for years that we could put onto our platform to notify users of updates, issues and changes. We thought we'd need our dev team to develop something on the website, which would take a long period time, but then we found Appcues. It's really changed the way in which we communicate with candidates. We no longer have to send formal emails, but can now send quick and instant alerts.

Inconvénients :

Honestly, I love this technology. I am yet to fault anything. As a not-so-tech-savy person, it's really intuitive.

User onboarding made easy with Appcues

Commentaires : Appcues has been nothing but a pleasure to work with. The continue to add features, analytics, and tools to help augment the process of onboarding new users into our web applications.

Avantages :

Appcues lets you implement user onboarding features (i.e. help tooltips, feature tours, announcements, etc.) into your application, on-the-fly, without the need to implement those features directly into your code, thus no dev, QA, to prod traversal. Simply open the Appcues console, create a new appcue (e.g. modal, tooltip, etc.) or modify an existing one, choose where to deploy it to, and you're done.

Inconvénients :

There's very little NOT to like about Appcues, but the fact that you're relying on a 3rd party is about the only thing that I don't like, but that's a very VERY small price to pay in order to implement user onboarding features.

10/10 for feature enhancements. These guys are always adding new stuff to make my messaging great.

Avantages :

Feature Updates - updates that add depth but keep ease of use are great. Everytime I log in I feel like I can do more, but the design/setup is very intuitive. Ease of Use (non-technical) - Super easy for my busy dev team to do the one time set up and I have been able to do the complete customization from there. Support is great - Help resources and the people that answer questions/reach out are really helpful I looked into a log of "app walk through" options at first, but this was definitely the best value and I am so pleasantly surprised how much the Appcues resources have helped me come up with new ideas to engage clients.

Inconvénients :

Cannot really think of any cons. Appcues lets you have custom events and fields, but its not the one click integration yet. The day I can just put in my Hubspot code and be able to automatically choose which fields/events I want to see will be amazing.

Appcues review

Commentaires : Ability to setup customised product walkthroughs and tooltips without having engineering resources involved is great

Avantages :

Easy to setup and use, with a variety of options ie. modals, slideouts, NPS, tooltips, blinkers

Inconvénients :

It would be great if there was a way to preview how the flows appear in different browsers. I once went to visit a user and the flow looked stretched in

Fantastic tool to educate and notify customers

Avantages :

Appcues is a fantastic tool to target users in your Webapp/mobile app and notify them and/or train them. I like that it takes less than 5 minutes to get the hang of using the chrome extension and you are building complex flows and targeting users. The reporting is great as well, and allows you to make easy business decisions.

Inconvénients :

I wish there was a bit more customization options for look and feel of the modals. I'm not always content with the look without quite a bit of tweaking.

Appcues, A Game Changer

Commentaires : Appcues has been a total game changer for our company. Since we’ve started really leaning into a proactive in-app messaging strategy leveraging Appcues, we’ve seen a significant uptick in user engagement, lead generation, and it’s created a new channel for us to collect user feedback faster and more effectively. The platform is so easy to use, and we’re loving the integration with Heap which has allowed us to deeply understand how our users engage with our flows. I would recommend Appcues to any organization looking to ramp up their user engagement.

Avantages :

Ease of use, design customization options, segments and checklist features

Inconvénients :

Sometimes impressions and completion rates are inconsistent with the data we see in Heap

Very Comprehensive Onboarding Software that Negates the Need for Development

Commentaires : Incredible customer service. Really go above and beyond to resolves any issues and provide comprehensive solutions to your problems.

Avantages :

-Extremely easy to implement -Segmenting by any type of user -Looks beautiful -Easy analytics

Inconvénients :

Everything is element driven (e.g. show a call-out next to this H1 heading when user is on this page). However, our site has many "hidden" elements on a page, which only display when the user interacts with the page in a certain way. It'd be nice if you could somehow detect these clicks/interactions, and then display tutorials based on that (e.g. on click of this button, show this alert)

Simple and effective

Commentaires : Overall it's been a positive experience and the company has been very responsive to any bugs or feature requests.

Avantages :

Appcues provides a simple solution to display messages to your users at the right time. It gives a variety of ways to gather insights and their new "flywheel" gives good education on product adoption.

Inconvénients :

Appcues helps with the majority of our flows but there are some challenges with customizing some flows to work correctly. There is also an issue between our platforms which prevents us from using the checklist feature.

Great tool, awesome support

Commentaires : Appcues has given us the process and tools to really change the game of onboarding our users

Avantages :

Easy and fun to use, great support available from appcues team

Inconvénients :

The learning curve is a bit steep at times

Appcues is awesome!!!

Avantages :

It's very easy to use and helps us test different hypotheses in minimal time.

Inconvénients :

I can't think of anything. Would love to see features like Localization and user permissions.

Works like magic

Commentaires : We've had a great experience with Appcues. We managed to double our won deals with the product tours. Additionally to the product being awesome, the staff has been superb too.

Avantages :

The Chrome extensions makes it to easy to create new flows.

Inconvénients :

Would love a deeper integration with Intercom.

Great All Around Product

Avantages :

It helps guide you through the process of building a great onboarding experience.

Inconvénients :

Sometimes it would not work on computers that have ad blockers.

Great service for walkthroughs and integration with CRM

Commentaires : We've had a great experience overall. Our sales rep was extraordinarily patient with us while we got things configured and the team has followed through with their promise to make an Intercom email campaign integration possible.

Avantages :

We recently got our Appcues onboarding survey to create tags on our intercom users, in order to use their feedback for email campaign customization. This is a really helpful feature that we needed and couldn't get from other solutions.

Inconvénients :

We wish that we could have more in-app dashboard visibility of the analytics. Right now it's mostly limited to CSV exports.

I really like using Appcues!

Avantages :

It has been super helpful with our in-platform education for our users. I find the analytics very helpful.

Inconvénients :

Sometimes it takes some investigation to get flows working as they should or they work inconsistently when building but we've been able to push through.