Avis clients sur Invoiced

Awesome automated A/R but not sure if they are targeting small businesses anymore.

Commentaires : automated A/R from invoices generate in QBO is awesome

Avantages :

Reliable accurate integration with QBO. Great branding - our logos, client logos, etc.

Inconvénients :

Maybe it is not of interest anymore, but we seem to be on a legacy small business pricing plan that is far less than the current minimum. At $500/M this might not be worthwhile for our business.

Calling all businesses on a subscription business models!

Avantages :

I love the organization this software offers. I am easy able to track all of my invoices, payments, refunds, credits etc all in one place. I love having the ability to make notes on my customer accounts for another person to pick up where I left off or just to remind myself! The overall aesthetic matches our brand and I will continue to use this product for a long time.

Inconvénients :

Although almost perfect, there are several things I would add to Invoiced. I do not love the inability to view my upcoming revenue for all my upcoming subscriptions. Currently, I have to download an excel sheet, total the column and forecast what next month's revenue will be. I am also not able send invoices to select clients. This is a necessity as not all my clients want a receipt/invoice. I can't turn it off or on for specific clients so I want my customer specific settings.

Experience of Invoiced

Avantages :

Invoiced is very easy to use and setup. It also has a strong customer support to help users if they need additional assistance.

Inconvénients :

Invoiced is very reliable overall. I am pleased with it's excellent features and continued support through my business operations. Some businesses could benefit from additional pricing structures depending on usage levels.

Decent Concept, Horrendous Execution

Commentaires : Everything was working fairly well until October 2020. Invoiced rolled out an update to their Quickbooks Online connector and broke the planet. Instantly, the software began reporting hundreds of reconciliation errors. After reaching out to their support team, we were made to believe that we were the only client experiencing these issues, and were assured that they would be corrected quickly. Two and a half months later, we were still experiencing the same issues, and continued finding new problems that were caused by their software update. We had six different open support tickets to address various large problems that were affecting our business negatively. Our clients were not being billed as expected or were not being charged at all, the software began unexpectedly injecting new sku's within Quickbooks, and parts of their product no longer worked. We reached out to a few other companies that were also using invoiced.com and learned that they were experiencing the EXACT issues that we were experiencing! Then, came the fix. One would think that we would have been notified that anupdate was forthcoming, since we had an open ticket and had been living with these problems for months! Nope. We logged in one day, and learned that they injected hundreds of journal entries into our accounting system that were wrong and misstated our financials. It took us 20+ hours to correct this mistake. As of the date of this review, we are still experiencing many of these issues.

Avantages :

When we began using invoiced.com, it worked fairly well. Like any SaaS product, we encountered minor bugs and idiosyncrasies that didn't bother us very much. We used most of the product features and are well-versed in some of the advanced "capabilities." However, in the end, their solution caused more problems for us than it solved.

Inconvénients :

Their client support is non-existent, their software developers break things constantly, and basically, they can't get out of their own way. They do not seem to recognize that their incredibly invasive software sits in the exact center of the most important functions for any business - cash collections and communications with customers. On more occasions than I am able to list here, our clients have been negatively affected by their incapacity to do the most basic cash collection, communication, and data syncing activities competently and consistently.

Amazingly Easy to Use

Commentaires : It's very easy to keep track of overdue payments. It's very customizable. The site has a clean feel, and it's pleasant to look at (and when you crunch numbers all day, they may as well be nice to look at). I've only ever experienced one glitch that was easy to fix, which is amazing for a software company. Their customer service is also great and very helpful.

Avantages :

We implemented this during the height of the Corona virus pandemic, and, being in the video conferencing industry, it was an EXTREMELY busy time to be learning a new software for how we manage all our invoices. But Invoiced was so amazingly intuitive it ended up making my job much easier. It honestly makes me like doing my job more.

Inconvénients :

There are a few things that I would like to be able to customize even more but I really only have good things to say.

Invoiced - A great business tool

Commentaires : I truly enjoy using this software. The organization of my customer information and the ease of use makes it a top tool for my business.

Avantages :

There are two main features that I like the most with Invoiced. First being the ability to set up recurring billing. I have several customers who this applies to. I can easily set up a payment plan to send a bill to my customer without the need to manage it all myself. I can also easily make an adjustment if needed. The next feature that I favor is the ability to set up a payment plan for certain customers. With partial orders, I am able to setup a payment plan with partial payments, to meet the needs of my customer..... not to mention that this software offers several ways to pay, which makes it even easier. The organization of the information for each customer is very organized as well.

Inconvénients :

The only downside to this software is the cost. For a smaller company who has few customers and little business revenue, this is not a very cost effective software to use. The basic package is $100 a month, which can add up over time. For a more established company, this is a GREAT tool.

Great & Helpful team

Commentaires : From day 1, its a professional company with a robust api that checked all the boxes we needed to build our invoicing system.

Avantages :

They do almost everything for you. Unlike other products they support payments via CC or ACH out of the box just by connecting square. Their support is super helpful and helped us migrate all our payment accounts to their platform. They also send emails for us, and manage all of the tech required to invoice.

Inconvénients :

I really cant think of anything. Its all worked very well.

Invoiced.com

Avantages :

Simplicity of use, modern and easy to use UI for staff as well as customers, out of the box integration with Intacct (which is our accounting system), decent API for other integrations, SSO links that allow our external customers to log into their portals, very helpful and responsive staff, [SENSITIVE CONTENT HIDDEN] has been super helpful with helping in our integrations.

Inconvénients :

I like invoiced.com, and for the most part I don't really have any cons... just this one observation: I have not tried to do an integration myself, but work closely with a colleague who is integrating with Salesforce - it seems like the API integration was not very simple and intuitive for all our use cases.

Automate A/R Collections, Payment Processing, and More

Avantages :

The interface is well-made, and direct integration with major ERPs like NetSuite is big. The best feature, however, which made us pick Invoiced, is the high degree of flexibility as to the setup, customization, and ability to deploy custom CSS and scripting into a custom product for each user.

Inconvénients :

The setup process is rather self-serve, though guided as well, and did take longer than anticipated.

Very Limited in customization and Canadian Businesses

Avantages :

Easy to use interface. Nice portals for the customers to check out all of their invoices and pay them. I like the notifications of when someone viewed the invoice.

Inconvénients :

-On recurring subscription, the only option to charge is ahead of the billing period. We charge our clients at the end of the billing period. For example, this month customers see the bill February 2020, even though it should be for January 2020. That becomes problematic when someone cancels the subscription and says they already paid for February. -No option to receive ACH payments from US clients for Canadian companies. If your address is Canadian the only clients that will see ACH options are in Canada. There is no ability to add another address even though we have an office in the US as well. -Quickbooks Payment Synching the Credit Cards Payments don't automatically sync in a proper way where you split the transaction between Stripe Fees and what you actually got to the account. Each transaction needs to be edited manually

Many issues since the last update

Commentaires : Great until about a month ago when the new update seemed to complicate and make problematic the basic functions of the software.

Avantages :

The ease of this software has been phenomenal. It is intuitive and well-designed. The automated chasing cadences have truly been so helpful as well as the Quickbooks and Lob integrations.

Inconvénients :

We have had almost a major issue a week since the last software update a month ago. Very critical components like invoices not crossing over from quickbooks correctly and credit memos either left unapplied or extraneous memos crossing over have really messed with the ease of the A/R reconciliation. We have effectively had to rely entirely on quickbooks since the last update, and it seems like little has been done to remedy the issue (hours and hours in meetings with support over issues, and the fixes are all "manual"). There should be more customization to autopay - we should be able to set a DATE that the payments will be deducted from our customers enrolled instead of aging on invoices, since many times delays occur internally in posting invoices.

Simple, intuitive invoicing platform...great for small businesses

Avantages :

The dashboard is clean and the cloud application is accessible anywhere. The dashboard is responsive to any screen size, and the menu structure is easy to navigate. The payment process for my customers is self-explanatory, and the emailed invoices / payment window make it easy to get paid on time.

Inconvénients :

As a paid application, I do wish it had more features and customization. I wish I had more control over the invoice design / styling, and the subscription setup and maintenance can be a bit cumbersome and limited in scope. However, not all invoicing software has this capability, so having subscription functionality at all is one reason I chose Invoiced. Most of the websites I both own and build use WordPress as a platform, and I wish Invoiced had a plugin or link to Woocommerce to better and more quickly facilitate a tie-in to these websites. They do have an API with good documentation as an alternative.

Hands down best product for stripe invoicing, awesome customer service

Commentaires : I searched high and low for the right product to be able to send invoices and payment reminders for use with stripe recurring payments. So glad I found Invoiced. I cannot say enough about how great it works. It is very customizable, is super easy to use for me and my customers as well. On top of all that, the customer service is bar none. When I send in a question is it answered the same day, usually within an hour. When I first started using the product I had a few things that I didn't like, and within a week they updated the software to reflect the changes I wanted. This software saves me so much time every day.

Avantages :

Customizable emails, great reporting, easy for customers (they have their own billing portal), amazing customer service.

Inconvénients :

Couldn't come up with a bad thing to say if I tried.

Best Invoicing platform I’ve ever used

Avantages :

The simplicity of the User Interface and all of the functionality packed into the packages makes it a no brainer to stay with them.

Inconvénients :

Not much at all honestly. I wish that setting a custom email instead of the default no-reply was in the base package we’re in

Invoiced.com is our go to software for invoices and records of payment. Its easy as cake!

Avantages :

Its really straight forward and simple to use, which makes it great for incorporating new employees. Everything is well detailed which make searching for past invoices a breeze.

Inconvénients :

An app will make work while mobile a lot easier. Email problems from time to time. That's about it!

they deliver. Simple, complete, elegant, supportive.

Commentaires : I feel a sense of ease with the money. Our accounts receivables went from couple weeks to an average of 2 days!

Avantages :

They are an example of elegant software. It took me a lot of painful mistakes in selecting invoicing and payment processing software.

Inconvénients :

They don't have deep dive analytics at the lower price tear. Which I would like to have. I would feel even better about it if they increased the number of invoices I could send at the lower price tear. I think room for improvement in the pricing/revenue model to both deliver the goods and keep the lights on.

Great Usability

Avantages :

Ease of use, invoices look great, lots of payment choices, great dashboard to see an overview, custom company profile.

Inconvénients :

Scheduling reoccurring bills should have the option to send early and show a future due date.

Excellent software! We've been using it for over a year now!

Commentaires : Being able to invoice my customers with ease. It also gives them the chance to review what all they owe. Best thing that ever happened to my company!

Avantages :

It is simple and easy to use. I can customize my invoiced depending on what product or service I am offering. Ive had a couple of problems but they always get resolved quickly by the awesome customer service representatives!

This service is almost too convenient. It's taken a chore and made it effortless. Highly Suggest!

Commentaires : The consistency, efficiency and time saving benefits are outstanding.

Avantages :

Previously, I'd used an antiquated invoice template that didn't result in a professional or consistent invoice. Invoiced has allowed me to invoice my customers in a professional, consistent and time efficient way. The time saving benefits alone are HUGE. It takes no time at all to knock out a task that once took a considerable amount of time and often required a block of time that great interrupted my day. Even my clients are commenting on how consistent and their invoices have been and how nice they look compared to "the old service".

Inconvénients :

Really, the only thing that I would change is such a simple thing, it hard need be mentioned. If I could change anything, it would simply be the format of the cents on the dollar amounts. That's it. Really!

Awesome!

Commentaires : We are able to really understand our financial standing.

Avantages :

Can see when clients view their invoices which is helpful in determining if they received it or not!

Inconvénients :

The discount feature can be very basic. It would be nice if you could be more specific with use of coupons or promo codes.

Wonderful Service

Avantages :

It has helped me stay very organized and keeping track of all activities of my invoices very easy. would recommend this service

Inconvénients :

would like it to be easier to custom invoices and miss the estimate service that has been taking away

Clean and functional

Commentaires : Very easy to search for, invoice, and manage pending and past customer payments.

Avantages :

It's a clear-cut and intuitive user interface. Quick to build or edit an invoice, and keeps customer accounts well organized.

Inconvénients :

There have definitely been a couple accidental full refunds because there's no confirm button after "refund..." but I guess that just keeps us on our toes more.

Invoiced is a great option for online invoicing. Tried others and was difficult for our clients.

Commentaires : Getting paid in a timely manner!

Avantages :

Ease of of use for both our clients and our staff. We cannot afford to have it take up too much time to use. We need to get our invoicing out.

Inconvénients :

Tends to go into clients junk folder when we send the invoice. Plus, having to wait several days for payment into our account is somewhat annoying and affects our cash flow.

Simple and Easy to use

Avantages :

Allows for payments via ACH, customized templates and Email chasing

Inconvénients :

Does not have bulk send email feature which can help emailing process

I love Invoiced, so easy to use

Commentaires : I can work faster and I don't have to worry about invoicing my customer

Avantages :

is easy to organize the invoices, excellent performance software. I do recommend it to all companies