Avis clients sur Referral Rock

The team is amazing. I'm far from a computer wizard. They have made it super easy.

Avantages :

Ease of use, Referral system on steroids, Setup in min, Most important it's affordable, Great tech support, Great setup support.

Inconvénients :

It's not really a con but better artwork would be nice. But you have the option to upload your own work.

RR is great for syncing with a HubSpot CRM

Commentaires : RR support has been great. Our support person has answered all questions in a quick and timely manner and has really been able to help us make changes and understand how to use

Avantages :

As an admin, RR is great for managing and tracking referrals and affiliate data. I enjoy being able to keep up with all details in real-time and seeing referrals come in for our affiliates. As an affiliate, I enjoy the features RR offers when allowing me to see my referral data and all info I need to be a successful affiliate right on my dashboard as soon as I log in to the portal.

Inconvénients :

As an admin, RR is very difficult to navigate. I struggled to understand where to find settings changes, how to set up the program and save edits I made to our program, among other things. The different options RR offers are great, but I found it extremely difficult to navigate and understand as a potential first-time affiliate admin user.

Software Feels Like It's In Development Phase

Commentaires : I feel like I'm trial testing an affiliate software that's not quite ready to launch. There's glitches and broken functionality everywhere. It will likely work for what we're hoping to do, but I'm disapointed in the overall experience.

Avantages :

I interviewed a lot of referral softwares before going with this one and am relatively happy with my choice. It has good features for the price point. The sales team was helpful and awesome. In general, it probably will work for our purposes. That being said, it falls short of the professionalism and "finished" product I was hoping for.

Inconvénients :

I feel like this software is a bit antequated in the design and is overall in development stage. There are several places where functionality just isn't quite seamless - I can ALMOST do what I need to do, but not quite. Features such as limited custom fields, awkward formatting, lacking conversion script instructions, etc made the set up process frustrating. I switched to this software so I wouldn't have to take so many shortcuts with our referral program and I feel like I'm having to hack my way into getting it to do what I need it to do. I've submitted over 20 feature requests since starting to use the software just a week ago. We'll see if they make adjustments as we go on.

Loved using Referral Rock, Great Integration with HubSpot

Commentaires : We've loved our experience with Referral Rock! The implementation team is very helpful and our specialist, [sensitive content hidden], is super responsive and willing to help. She didn't overwhelm us with emails or resources, but we always knew we could go to her with any questions. Overall, a really great experience and we definitely recommend!

Avantages :

We needed an easy-to-use affiliate management and payout software that integrated seamlessly with our CRM, HubSpot. We've loved our experience so far and it's been easy for our affiliates to use!

Inconvénients :

Because we are new to the system, it's sometimes hard to find the settings we're looking for within the system. Also, I wish it were possible for our affiliates to update all of their personal info in their account settings (such as email and Paypal address). Other than that, we are loving it!

Frictionless for the Customer!

Commentaires : Overall great experience. Great customer service and our account manager [sensitive content hidden] was super helpful and knows her product very well!

Avantages :

The best thing is how easy it is for a customer to sign up with a single click and use their dashboard link to check their stats. Our goal was to make it frictionless for the Referring member and Referral Rock certainly does that.

Inconvénients :

We had to host the landing page within Referral Rock instead of our domain for tracking purposes. This was not ideal but it was the only way to make it work with our system.

Outstanding customer service

Commentaires : Our overall experience has been amazing, from the moment that we indicated we were interested in the platform we have pleasantly surprised by the platform and the customer service. I have worked with many platforms with customer service centres outside of Australia and this is the best experience we have ever experienced.

Avantages :

The Referral Rock platform is a simple off the shelf solution for a referral program. It easily integrated into Salesforce and we were able to reskin the entire platform in our branding.

Inconvénients :

Unfortunately, there was no available support in the Australian time zone which made it a challenge but hardly a con.

Excellent person-to-person referral platform

Commentaires : It's been very easy and great support. We launched it and are very happy so far.

Avantages :

No app to install. Easy to set up and use once it was up and running.

Inconvénients :

Would like an easier way for our members to get to their portal with their phone. Some solution so they can pop to their portal and send a referral text on the fly. Also, would love to see campaigns that allow members to compete with others with First name and last name initial. Kind of a barometer of how others are doing with referrals against other members for a specific period of time. Kind of like how sales teams compete internally to build strong marketing campaigns.

Referral Rock:

Commentaires : I really enjoyed my experience with Referral Rock to date. [sensitive content hidden]l was on it from the get go and really helped us develop a member portal that met all of our needs. Will be highly recommending Referral Rock to other attorneys.

Avantages :

I really enjoyed how quick the onboarding was and the customer support I got from [sensitive content hidden].

Inconvénients :

I think it needs to have better referral form fields and allow for more customization for businesses like ours that are just doing B2B marketing.

Great additional to our tech stack

Commentaires : Both the sales rep and my account manager have been excellent!

Avantages :

Referral Rock's Hubspot connection is unlike anything on the market that I've seen (at this price point).

Inconvénients :

Documentation for setup could be improved. The resources center is dense, but I really needed more resources and a clear "how to" documentation to get going faster and smoother.

The Referral Jungle: An Onboarding Odyssey

Commentaires : Our overall experience with Referral Rock has been positive, largely due to[sensitive content hidden] exemplary onboarding process. The comprehensive, attentive, and responsive support provided throughout our integration phase played a pivotal role in smoothing our transition and maximizing the software's utility. Despite facing a steep learning curve due to the software's interface and grappling with the premium pricing, the onboarding experience significantly mitigated these challenges, setting a solid foundation for our ongoing use of the system.

Avantages :

The acquisition of Referral Rock's software significantly enhanced our referral system, primarily due to the exceptional onboarding service spearheaded by professionals like [sensitive content hidden]. Furthermore, the transparent pricing model and the software's robust, reliable architecture have ensured consistent value.

Inconvénients :

Despite the many advantages, the software's interface for setting up landing pages and emails is notably outdated and cumbersome, reminiscent of late 1990s technology. Additionally, the pricing strategy places it at the more expensive end of the market spectrum, posing a significant consideration for potential buyers.

A great, easy to use referral software!

Commentaires : It has been a great few months using the system. As a marketer, it has cut down my time for affiliate management immensely and allowed me to focus on other aspects of growing our affiliate program.The customer support team has also been incredible in assisting with any questions, along with going above and beyond to build snippets of custom code where needed in order to achieve our objectives!

Avantages :

The product is really easy to use! As a marketer, it was great that I could be hands-on with the set up of all our programs. The code needed for our website was also relatively simple for our developer to implement- making the process of setting up referral rock smooth.I also really like that the system updates all the members of their rewards statuses, giving them some motivation to drive more referrals!

Inconvénients :

The system is easy to use but at some points, can be slow to load.

Experience has been great - customer support is excellent and the platform is so unique.

Avantages :

We are just launching our referral campaign, but so far it has been great working with Referral Rock. With their guidance, the software is easy to use - it has been able to do everything I've wanted. The Referral Rock customer support team is fantastic and extremely responsive. Every time I've had a question or ran into an issue, they've been transparent and have helped figure out a solution right away. We have some pretty unique integration requirements, and their team worked with us very closely to get everything setup correctly. The tool was actually quite easy to set up - I like the flexibility of options it provides, especially for rewards. They also have a lot of new member engagement and email automation features that I'm excited to try.

Inconvénients :

It took a bit of familiarization before I was able to use the dashboard myself, but with the help of the customer success team, was up and running in no time.

One of the easiest software programs I've ever used to manage online referral campaigns.

Avantages :

Very reliable, easy-to-use product. Referral Rock has made it easy for us to streamline our online member referral program and significantly simplify the process. The user interface is well-designed and makes launching, monitoring, and editing referral campaigns effortless. Their support team was extremely helpful in walking us through custom campaign setup and answering any questions we had throughout the process. Would definitely recommend this product to any size business or non-profit organization looking to expand their reach through referral programs! After using the product for nearly 2 years, we've never received any negative feedback from our members or experienced any down-time with Referral Rock's hosting platform.

Inconvénients :

I wish there were more options to customize the layout and look of the rewards landing pages and automated emails. Other than that -- the software and support have been great!

Give Meghan Calak a raise

Commentaires : People trust referrals but hate using the correct link.

Avantages :

Your team is phenomenally supportive, ranging between my very dumb and basic questions to the slightly more technical inquiries. Always patient, never seem frustrated, and consistently beyond helpful.

Inconvénients :

The jump from basic plan to middle is huge, it should have a step between the two.

Referral Rock... it really Rocks!

Commentaires : It is a critical stream of patient acquisition for our healthcare network.

Avantages :

The ability to easily launch and manage a referral program with all the tools was mission critical to our lead generation campaigns.

Inconvénients :

It would be nice if it was integrated with a database of social media influencers to invite to participate in referral campaigns.

Great price for what it is

Commentaires : We looked at referral platforms that had many more features and better integrations with our database (SalesForce) but they were in the $ range and intended for much larger enterprise clients. As a small business Referral Rock was affordable and came with the basic set of features we needed.

Avantages :

Value.

Inconvénients :

Lack of cheap and easy integration with SalesForce.

A great tool!

Avantages :

I was looking for a tool that could help launch a member referral program. This type of tool is often found in different sectors and not necessarily in the non-profit space, so I wasn't sure it would work as effectively as it does for say, ecommerce. I needed an inexpensive, plug-and-play solution and found referral rock. It has worked as advertised.

Inconvénients :

It was not as intuitive to set the referral logic, but the rep on the customer success team was very helpful!

Referral Rockin

Commentaires : We're using Referral Rock to input referral customers to Hubspot and then keep track of who we owe rewards to when those referral customers move to closed won.

Avantages :

The software has a lot of functionality and flexibility. We're using it for a slightly different application than a typical user and we were still able to get up and running quickly and tweak things over a few weeks to the point where we're actively using the software across multiple teams. This was due in large part to our account manager Representative was always quick to respond and helpful in thinking outside the box about how we could get to the desired results.

Inconvénients :

There's a lot of functionality so things can be overwhelming at first. Having an actual person from Referral Rock to support us was imperative in getting the process rolling.

Definitely adds value to our business

Commentaires : Honestly, getting started with RR was kind of rocky. It took much longer to implement than expected. That said, after implementing it, it seems to have brought more value to our business and our customers seem to love it. We still have some work to do with internal usage, but overall it seems to have been a good investment.

Avantages :

Once set up, RR is quite easy to use. Customer service is very efficient and responsive.

Inconvénients :

I found there to be quite a learning curve with this program, specifically with regard to the integration with Salesforce.

Great functionality and customer support

Avantages :

- The number of functionalities and ability to capture data a different part of the funnel - The customer service is impeccable!

Inconvénients :

- Branding the pages and website while not that difficult can be further optimized - Some of the pages can be access from several routes on the software which can be confusing, it can be optimized for easier navigation

Great functionality, very friendly and helpful support and good price

Commentaires : Excellent

Avantages :

It does everything we need for our referral program. And also they are very good and knowledgeable people to interact with.

Inconvénients :

Overall there was nothing vital missing. A couple of the things we liked were on the more expensive plan.

Easy to roll out

Commentaires : Good sold product but further flexibility on the rewards and automation would be great.Eg different types of rewards for different sales without needed multiple programs

Avantages :

How easy it was to roll out and embed without any development

Inconvénients :

Timezone support with limited in the UK could be better

Support of Referrral Rock is great

Commentaires : Great experience of setting it up. Works really easy for the customer. I really like the passwordless signup

Avantages :

We've had some issues and RR was there to help us right away. We really appreciated this.

Inconvénients :

The dashboard for admins feels not logicalal and reminds me of the year 2000

Great, affordable product!

Commentaires : Our business relies greatly on word of mouth referrals. We were looking for ways to leverage that and reward our partners and clients, but the manual process was too much for our small team to handle. We started looking into better ways to manage our referral programs and came across Referral Rock! We have taken all the tedious manual work out of the equation now that we are using Referral Rock. Overall, I give them a good rating for an affordable product with great customer service. Thanks Referral Rock!

Avantages :

Ease of use, automatic rewards distribution, and integration capabilities

Referral Rock Recommendation

Avantages :

ease of onboarding, excellent customer service, logical portal design

Inconvénients :

nothing - ease of onboarding was spectacular. [sensitive content hidden] was a great help