Great Outlook extension for Salesforce syncronization

Publié le 30/03/2018
Tim R.
General Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I benefit from an easy work flow between Outlook and Salesforce

Avantages: LinkPoint360 is the best extension for Salesforce by allowing you to decide what does and doesn't get input. The ability to easily create leads and contacts directly from outlook is very handy when a new prospect comes through a different avenue. It is also handy to be able to record the whole email to the account, contact, or lead for future reference. You even have the ability to edit the message or make notes that aren't in the email but will be recorded with it into Salesforce. If you are in a hurry the smart record just finds the contact or lead and records it without having to search or make changes.

Inconvénients: I do not like how it manages the spell check. At first it didn't even do spell check but now it checks the entire message, which is really annoying for a long thread. Also, it doesn't have the ability to look for other fields to match an email from, like another email address field in Salesforce.

Réponse de l'éditeur

envoyé par LinkPoint360 le 03/04/2018

Hi Tim, thank you for the positive feedback. We are glad to hear that LinkPoint360 has helped with email recording, specifically Smart Record. If you do have any questions in the future, please do not hesitate to reach out to sales@linkpoint360.com.

wouldn't want SalesForce without LinkPoint

Publié le 15/12/2016
Debra G.
Account Executive
Services d'information, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The ability to run business opportunities out of Outlook with LInkPoint eases my making new opportunities (one click), opening the exact opportunity I want (side view pane) and also update activity linking to correct contact and opportunity such a time saver. I also like I can change the subject line in my LinkPoint box - different than the subject that is sent to the customer. I can "tell a story" by then just looking at the activity titles. I've called support twice and both times very responsive and solved my issue within the same business day (and they were really user issues, not software issues). Great service for the price point.

Avantages: ease of use and how LInkPoint uses the email address to identify all opportunities for that contact. If I don't have a contact in SF, I can easily add from LinkPoint

Inconvénients: No thinking of any cons . . .

Réponse de l'éditeur

envoyé par LinkPoint360 le 30/01/2017

Debra, thank you for the review. We are happy to hear that LinkPoint Connect has been extremely useful for your day-to-day activities within Outlook. Additionally, we are happy to hear that LinkPoint Connect is easy to use and our Support team has helped assist you promptly.

IT admin's dream

Publié le 06/01/2017
Atom N.
IT Specialist
Marketing et publicité, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I'm the IT specialist for a midsize organization that uses LinkPoint as the backbone of our CRM strategy. From my perspective, it's easy to use, so very little training is required for new hires, and updates itself, essentially making it one of the very few "set it and forget it" applications that I've ever installed. I'd say the best proof that LinkPoint is a quality product is how little I have to think about it. It just works. And on the rare occasion, it doesn't, LinkPoint's support team is very knowledgeable and quick to respond to enquiries. Nothing but good things to say about this product, and don't know what we'd do without it.

Avantages: Ease of use, low resource consumption, self-updating and 'quiet'.

Inconvénients: Nothing that comes to mind.

Réponse de l'éditeur

envoyé par LinkPoint360 le 24/01/2017

Atom, thank you for the positive feedback regarding your experience with LinkPoint Connect. We are happy to hear how beneficial it is to you and your team.

Linkpoint360

Publié le 15/12/2016
Dustin G.
Manager
Fabrication électrique/électronique, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Sometimes slow. Sometimes crashes. Other than that, it's terrific. I like the way it working Isis emails and sends them into cases on Salesforce. This makes things very convenient for me as I often have to go back and reference material that has been exchanged. Whenever I need to know some information about a certain case I am working, I know I can easily find it by using the attached emails as reference material.

Avantages: Ease-of-use, convenience.

Inconvénients: Often slow to start, sometimes the software crashes.

Réponse de l'éditeur

envoyé par LinkPoint360 le 30/01/2017

Dustin, thank you for the review. We are glad to hear that LinkPoint Connect is convenient for you to record to your email client to review cases, etc.

Love LinkPoint

Publié le 15/12/2016
Rosa H.
Administrative & Development Support
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have used this for three years and chose it over the salesforce outlook integrator due to much better features and ease of use for different sales staff styles.

Avantages: It's very easy to use and implement and has a myriad of ways to see, use, and connect information

Inconvénients: I wish we could connect to custom objects somehow - not sure I would really classify this as a con but it would be great to have that capability!

Réponse de l'éditeur

envoyé par LinkPoint360 le 27/01/2017

Thank you for the review, Rosa. We are happy to hear that LinkPoint Connect has been successfully implemented and easy to use for you and your team.

Great Product for Sales

Publié le 02/02/2017
Anna K.
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Over that past few years our Sales Department has been using LinkPoint. They loved how easy it was to sync contact data / emails from Outlook to Salesforce without having additional work. The only reason we are no longer using this program is because we moved away from Salesforce - and our team greatly misses the functionality of LinkPoint. We are hoping one day to be able to use this again. Highly recommend!

Réponse de l'éditeur

envoyé par LinkPoint360 le 02/02/2017

Anna, thank you for the review. We are happy to hear that your Sales Department found LinkPoint Connect easy to use. If you ever decide to start using Salesforce again, please reach out to sales@Linkpoint360.com.

Worthwhile Resource

Publié le 28/12/2016
Robert S.
European ADR
Services financiers, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This has proved to be a very valuable resource with benefits seen across multiple departments. We are looking forward to continuing using this going forward into next year and beyond.

Avantages: Easy to use and configure

Inconvénients: Being on different time zones for support if there is a problem

Réponse de l'éditeur

envoyé par LinkPoint360 le 23/01/2017

Robert, we are happy to hear that LinkPoint Connect has been a success for you and the multiple departments in your company. Thank you for the feedback.

Great way to efficiently save emails from Outlook to Salesforce!

Publié le 15/12/2016
Sam O.
Client Relations Team Leader
Services financiers, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We do all our email from Outlook, so LinkPoint Connect helps us effectively save emails to Salesforce. We love the Smart Record option, but also helpful to have the ability to tailor the approach for an individual email when necessary.

Avantages: Love that Smart Record enables sending and saving simultaneously!

Inconvénients: Seems to take longer to pop up the Record window and complete searches when not in the office on our network.

Réponse de l'éditeur

envoyé par LinkPoint360 le 24/01/2017

Sam, thank you for the review. We are glad to hear that Smart Record makes saving emails from Outlook to Salesforce simple and seamless.

Improves salesforce productivity and proper opportunity tracking

Publié le 15/12/2016
Mike L.
V.P. Global Sales Operations
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have the entire global Salesforce using LinkPoint as it enables them to be more productive in the field and properly tracking their opportunities. The feedback that I get is simply that this tool saves them time and makes using our CRM tool easier.

Avantages: We use LinkPoint360, the outlook/Salesforce integration helps keep our Salesforce productive.

Inconvénients: Configuration of the product could be done better

Réponse de l'éditeur

envoyé par LinkPoint360 le 20/01/2017

Thank you for the review, Mike. If you have additional details for how we could better configure LinkPoint Connect, we would love to hear it. You can provide more feedback via our Connect Comments program: http://bit.ly/2gkIWEc We look forward to your ideas.

Can not work without this tool!

Publié le 20/01/2017
Daniel W.
Sales
Services d'information, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My sales productivity has increased dramatically since using LinkPoint. I don't have duplicate information from Outlook to Salesforce - LinkPoint does it for me.

Avantages: Totally integrated with Outlook and makes data entry easy to and from Salesforce very easy.

Inconvénients: Absolutely none.

Réponse de l'éditeur

envoyé par LinkPoint360 le 20/01/2017

Hi Daniel, and thanks for sharing how LinkPoint Connect helped you out. We're happy to hear you don't struggle with duplicate data now. We're looking forward to continuing to support your productivity with new software updates later this year.

GM and Director, Training & Support

Publié le 15/12/2016
Cindy T.
GM, Director of Training & Support
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Great service and quick to respond. Not excited about the recent price jump, but it is the best product out there we've seen to work with our custom salesforce product. Our customers love it. Sometimes it does freeze upon start up and whenever it needs an update it tends to malfunction on about half of our user's PCs and we need to reinstall in some cases. Other than that, we are LinkPoint fanatics.

Avantages: Easy
Organized
The reminder feature

Inconvénients: Sometimes it is glitchy, usually whenever there's an update done;

Réponse de l'éditeur

envoyé par LinkPoint360 le 31/01/2017

Cindy, thank you for the review. We are happy to hear that LinkPoint Connect is easy to use. If you continue to have any issues please do not hesitate to reach out to our support team at support@linkpoint360.com.

Great tool

Publié le 28/12/2016
Maged S.
FSE
Équipement et fournitures de bureau, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: LinkPoint is great tool to sync our communications using few clicks, its save time and ensure accuracy

Avantages: Easy and fast way to sync communications between salesforce and emails

Inconvénients: it's not available as App in cell phones

Réponse de l'éditeur

envoyé par LinkPoint360 le 26/01/2017

Maged, thank you for your review. Glad to hear that LinkPoint Connect saves you time syncing your emails to Salesforce.

Love the product and the Customer Service team

Publié le 06/01/2017
Carrie-ann B.
Operations Manager
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are a rapidly growing company and we are adding new folks to our team regularly. The LinkPoint team reaches out to us immediately to make sure we meant to add a new license to our account and to let us know what the new cost will be. They are also great when we need to remove a license.

Avantages: Easy to use

Inconvénients: Will sometimes disconnect without reason

Réponse de l'éditeur

envoyé par LinkPoint360 le 24/01/2017

Carrie-Ann thank you for the response. We are glad to hear that LinkPoint360 is able to quickly address any needs/issues you might have.

Great addition for a 16 person team

Publié le 28/12/2016
Kyle L.
Sales Manager
Automobile, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We recently switched to a new CRM system where the stock side bar was clunky and unreliable. LinkPoint has and will again be our go-to for a side bar as it is quick and reliable.

Avantages: Easy to use, quickly provides information

Inconvénients: Sometimes has difficulty populating fields with proper information.

Réponse de l'éditeur

envoyé par LinkPoint360 le 26/01/2017

Thank you for the review, Kyle. Glad to hear that LinkPoint Connect is supporting your needs and continues to be your go-to product.

LinkPoint

Publié le 28/12/2016
Ted S.
Project Manager
Services financiers, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: LinkPoint has been a huge help in filling the gap between SFDC and Outlook. There are some features our org would have liked to see out of the box, but nothing that can't be overcome by workarounds and customization. Customer service has been pretty responsive and are upfront if the product is unable to perform the requested function

Avantages: Ease of use.

Inconvénients: Would like to see more out of the box customization options.

Réponse de l'éditeur

envoyé par LinkPoint360 le 27/01/2017

Ted, thank for you the review. We are happy to hear that LinkPoint Connect fits your needs and our customer support is easily reachable if you have any issues.

Great Product!!!

Publié le 28/12/2016
Andrew C.
Relationship Manager
Services financiers, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This is a great product. In a time where we have in-depth compliance rules, this software helps capture important data that we have to keep available at all times.

Avantages: It is great. It does everything it says that it will do.

Inconvénients: Nothing.

Réponse de l'éditeur

envoyé par LinkPoint360 le 27/01/2017

Andrew, thank you for the review. We are happy to hear that LinkPoint Connect has addressed all your needs and continues to be a great tool for you and your organization.

Great email tracker

Publié le 10/05/2018
Utilisateur vérifié
Director of Development
Services financiers, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This software integrates great with outlook and salesforce. It is also very reasonably priced for what you get.

Inconvénients: I wish it was easier to use and set up. It seems like it is constantly disconnected and we are short a user. It also does not play nice with our cloud provider for downloading when we add new users.

The most reliable email notification system available

Publié le 05/10/2016
Stacey W.
Digital marketing manager
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I love these guys. Their support is unparalleled, and the product the most reliable one I've been able to find, and I've tried a few.

Avantages: The reliability and time it saves us on task documenting.

Inconvénients: It's not always intuitive to new employees.

Réponse de l'éditeur

envoyé par LinkPoint360 le 20/01/2017

Thanks for the review, Stacey. We're happy you've had a great experience with our product and our team. We have a Getting Started Guide we can provide so new employees can get up and running a little more efficiently. Just email your rep or sales@linkpoint360.com.

Can not do my job without this tool.

Publié le 10/01/2017
Dan W.
Sales
Télécommunications, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I work in sales. LinkPoint provides an easy interface between Outlook and Salesforce. With one button push - I can send the contents and attachments from an Outlook email to Salesforce. The is a big time saver - I don't have to retype the information from the Outlook message to Salesforce.

Avantages: Ease of use

Inconvénients: None, except I wish I had this tool some time ago.

Too Easy not to use

Publié le 06/01/2017
Andrew M.
Sales Director
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Easiest way to record e-mail conversations, meeting, and activity in salesforce. Must have for any sales team. Single click recording of e-mails to contacts, as well as meetings. Install was painless, and configuration is just as easy.

Avantages: Ease of use to record activity.

Inconvénients: There is nothing I don't like

Réponse de l'éditeur

envoyé par LinkPoint360 le 25/01/2017

Andrew, thanks for the feedback. I am happy to hear that LinkPoint Connect helps you easily record emails and the installation was simple.

Works as it should

Publié le 28/12/2016
Zacharia B.
Financial Planner
Services financiers, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We use it and it seems to capture everything. It has done what it is supposed to and helps with all of our stringent compliance rules.

Avantages: Captures the info needed

Inconvénients: Sometimes has annoying pop up that we have to click allow.

Réponse de l'éditeur

envoyé par LinkPoint360 le 27/01/2017

Thank you for the review, Zacharia. We are happy to hear that LinkPoint Connect delivers exactly what you need.

Fantastic add-on for Dynamics CRM and Outlook

Publié le 20/09/2016
Rob D.
Sales Manager
Services et technologies de l'information
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: so easy to setup and configure. LinkPoint360 allows users to quickly and very easily update MS Dynamics CRM with emails, calls, etc.

Avantages: ease of use, email tracker

Inconvénients: price

Réponse de l'éditeur

envoyé par LinkPoint360 le 23/01/2017

Thank you, Rob for the feedback regarding your experience with LinkPoint Connect Dynamics and Outlook integration. I'm glad to hear that you had a successful setup and configuration.

Great tool - saves time!

Publié le 15/12/2016
Dan W.
Sales
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I'm in Sales and using Salesforce. Without this tool, I would spend countless hours re-entering information into Salesforce that LinkPoint enters automatically in seconds.

Avantages: Ease of use and connectivity into Outlook.

Inconvénients: None!

Réponse de l'éditeur

envoyé par LinkPoint360 le 30/01/2017

Dan, thank you for the review. We are happy to hear that LinkPoint Connect saves you time and is easy to use.

LinkPoint Pilot Program

Publié le 28/12/2016
Sara B.
Strategic Assistant
Gestion des investissements, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We appreciate you having our emails tracked as a pilot for your future programs and are grateful for what we receive!

Avantages: That it's a hidden program when tracking emails

Inconvénients: Not 100% in the way we want them recorded - if they aren't in the inbox and already filed - they aren't tracked.

Réponse de l'éditeur

envoyé par LinkPoint360 le 31/01/2017

Sara, thank you for the review. We are glad to hear you enjoy using LinkPoint Connect.

Best Autosync

Publié le 06/01/2017
Veronica B.
Admin Assistant
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It's amazing to save a documents in more places than one and find that all of my records are archived due to LinkPoint. I look to the right of my outlook screen and can read a summary of each respective subject.

Avantages: The syncing capabilities

Inconvénients: There could be a couple more specific fields

Réponse de l'éditeur

envoyé par LinkPoint360 le 24/01/2017

Thank you for the positive feedback, Veronica. Regarding specific fields, LinkPoint360 can always customize and add any specific fields that you may need. You can contact sales@linkpoint360.com.