Note moyenne

  • Note globale
    4,7 /5
  • Facilité d'utilisation
    4,8 /5
  • Service client
    4,8 /5

En savoir plus sur Booqable

All-in-one rental software for small and medium-sized rental businesses.

En savoir plus sur Booqable

132 avis affichés

Justin j C.
President // Cinematographer // Producer
Divertissement
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/10/2017

"Just the equipment management software I've been dreaming of"

Commentaires: Time savings and management. Simple as that.

Avantages: Number 1 - Customer support. I've never dealt with a company who works with you on such a personal level and takes care of basically anything you ask for. These guys are true professionals. After that, its all still so great. The fact that I can manage my inventory, while also populating my website and show what equipment is available to rent saves me an insane amount of time. On top of that, it's integrated with quoting and invoicing. You work out of one database and are able to use it over multiple uses. It honestly couldn't be easier or time saving.

Inconvénients: There aren't many issues that I have with this software. One of things I brought up was to have the calendar subscription for iCal or Google Calendar show not only the Reserved items, but also what items are Concepts. The built in calendar works great when you're on a computer. But when I need to use my mobile, I generally look to my Google Calendar to get a quick glance of whats going on. Going on all of that, a stand alone app would be great as well. These aren't really cons, just things that would improve the experience.

Réponse de l'éditeur

envoyé par Booqable le 03/11/2017

Thanks for the compliments Justin, both on our rental software and our team, that means a lot to us :-)
Regarding the calendar; we just released an update that should make it a lot easier to see the status of your orders on the go.
Hope that helps! Cheers!

  • Source de l'avis 
  • Publié le 31/10/2017
Kurt W.
Owner
Services et installations de loisirs, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/02/2021

"Easy to onboard and use rental software"

Commentaires: Great overall experience. It has enabled us to start a rental business from scratch and gross 6k in our first 6 weeks of business.

Avantages: The ease of on boarding and use is great. I was able to setup inventory items and spin up a storefront within minutes. But what I like most about Booqable is its Zapier integration and ability to embed store components directly into my Squarespace site.
The Zapier integrations are fantastic - this enables me to connect to Google Contacts, QuickBooks, Salesmsg and MailChimp to name a few.

Inconvénients: There’s not many things I don’t like, but if I could have a wishlist, here is what I’d ask for:
IOS App - we are so mobile these days, and trying to use a desktop oriented website on a smartphone is challenging.
Better reporting - I would like to split out my “written” sales from my “delivered” sales so that I know how much money I’ve truly earned versus the money I’ve not yet earned. This is because all of our rentals are booked well ahead of time.

  • Source de l'avis 
  • Publié le 11/02/2021
Jessie bell W.
Owner
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    2 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 31/01/2019

"Great for rental business, but lacks nuance"

Commentaires: It really is great software for helping rental businesses manage their inventory online, and allows customers to shop and reserve those rental items. However, it lacks a bit of nuance and forces you to find work-arounds if you need something that isn't strictly for rentals. Also a huge turn off is the lack of security deposit feature, which seems ridiculous to me.

Avantages: This software does a great job providing solutions for rental businesses. My client originally had a Woo Commerce account connected to her site to help manage her rental business, and it was basically one big work around. Woo Commerce had a rental option, but it clearly wasn't built for the rental business and was insanely expensive. Booqable solved this and provides great, easy to use software for renting out items to businesses.

Inconvénients: It lacks nuance - for example, it has no feature to take security deposits. Customers either have to pay for their whole order up front, or you have to invoice them for the security deposit and then for the final payment...for a rental business, this seems silly. Booqable help says they will "take my suggestion" for further development. For payments, you either have to turn payments on checkout on or off - for my client, she offers retail items and rental items. Because Booqable doesn't have a security deposit feature, we had to turn payments on checkout off. But now we cannot allow our customers to buy through our site. Customer support suggested that we turn on Squarespace commerce...which means there would be two different shopping carts on our site: one for rentals and one for retail, which is an absolutely insane suggestion to me.

Réponse de l'éditeur

envoyé par Booqable le 07/02/2019

Thanks for your honest feedback, Jessie. We appreciate your thoughts on the security deposit and payment features. I can share some more info with you about the development of down payments. It's almost ready for release. Keep an eye on your changelog, as we're planning on shipping within a month. Stay tuned :)

  • Source de l'avis 
  • Publié le 31/01/2019
Kyra J.
Founder
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 10/02/2021

"Easy, quick, and effective!"

Commentaires: It has been very great and easy the past few months!

Avantages: Booqable was the best software for our booking system. It was very straightforward to use and was set up very quickly.

Inconvénients: It would be best if more colours could be customised and the website design could be changed.

  • Source de l'avis 
  • Publié le 10/02/2021
Chris H.
Owner
Loisirs, voyage et tourisme, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 01/02/2020

"Best system on the market"

Commentaires: Stress free compared to other systems. It covers everything you need to manage products and is very intuitive to use.

Avantages: Ease of use and having thing required for my business.

Inconvénients: That it is marketed so well, I fear my competition may start using it.

  • Source de l'avis 
  • Publié le 01/02/2020
Priscilla B.
Sales Associate
Services aux consommateurs, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 02/07/2019

"User Friendly Service"

Avantages: More than one person can use the software at one time. It is color-coded based on the status on the order. For instance, completed orders are green, current orders are orange, tentative orders are grey, and future orders are in blue.

Inconvénients: It would be great if the change history was added on each order. Or if it automatically showed the person who made the order without us having to add our initial or name to each order.

  • Source de l'avis 
  • Publié le 02/07/2019
Ulrika P.
Managing Director
Événementiel, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/12/2020

"Best customer service and easy to use!"

Commentaires: It is great and would highly recommend it! Well priced for the functionality, genuine customer service and easy to use. It's also the sort of place I'd like to work if I was in the right country :)

Avantages: 1. It just works and is easy/intuitive to use
2. Integrates seamlessly with Weebly website
3. The customer service is best in class, the chat is right there, and it's a handful of knowledgeable and helpful team members who are there often instantly or within a few hours with a personalised response. you're really chatting with someone with a vested interest in the business and get to know them by name. Oh and they actually help fixing the issue too, most of the time :)
4. Regular software updates that actually make a difference, based on customer feedback

Inconvénients: There are some glitches and business rules that doesn't quite suit how we work, especially around quoting and invoice creation. I'd like a bit more flexibility here. Would like to see integration with other website providers too, as I picked Weebly only because it worked so well with Booqable (and it really does), but now I'm subject to the functionality in Weebly. It would also be good with add on packs for reporting, analytics or other functionality for smaller businesses without needing to upgrade to fullblown corporate membership. I'm a small business but have a lot going on, but can't justify going to the upper pricing to get the bundles and other extras.

  • Source de l'avis 
  • Publié le 15/12/2020
Christopher G.
Managing Member
Production audiovisuelle, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 25/01/2020

"Booqable Helps us organize our rental business"

Commentaires: It has been a good experience as our business grows. We really need the package integration and faster customer support (it has been promised to us for almost 2 years) Overall it has been an easy to use flexible program and we do like it.

Avantages: I like the cloud application allowing us to use it anywhere on any device. We use it on iPads on the rental floor, laptops and desktops on our network. The tracking is good for knowing what gear is available or not. generating invoices, quotes, etc are very well done.

Inconvénients: Needs much better integration for package creation. We offer items both individually and as part of a package with extremely high values ($100,000+ per package) and we need to be able to track every component of a package separately. We hate losing a small piece that may cost $1000 or more and we didn't have it barcoded in separately on a check out. Also it has a hard time integrating with Quickbooks and other accounting software. This would be a big improvement. We also want it to have different levels of user interface. We don't need the rental prep techs to see pricing but want them to be able to check in and out gear.

  • Source de l'avis 
  • Publié le 25/01/2020
Jane M.
Director
Meubles, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 01/12/2020

"Booqable is a life saver!"

Commentaires: Excellent! Tracking of orders to avoid over booking is fabulous! I have been using this product for over 3 years. I love watching the product grow and streamling processes just keeps on getting better.

Avantages: The standout feature for this product was affordability and the easy use of tracking inventory. I had searched the internet thoroughly then stumbled across this product and was very excited. Quotes and Invoices are laid out very professionally and I love the use of the email templates when sending quotes etc. these are a time saver.

Inconvénients: Linking in an accounting software that could stream line my tax returns at the end of the financial year, Not sure if this is achievable as i am based in Australia. In saying that i still find it very easy to manage my book work.

  • Source de l'avis 
  • Publié le 01/12/2020
Charis A.
Marketing Director
Télécommunications, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/12/2020

"Great for managing a small business rentals"

Commentaires: Great software, easy to use, loads of options for product management and customer relationship management, fully supported by booqable customer services, we switched from in house software 2 years ago, it was the best decision ever made.

Avantages: Ease of use and customer service support

Inconvénients: some of the colour themes on the labelng on stock items make it more difficult to differentiate.

  • Source de l'avis 
  • Publié le 07/12/2020
Thom C.
Director
Événementiel, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 05/07/2018

"Simple, powerful rental software with fantastic customer service."

Avantages: We are a small AV events company that needed a streamlined rental tracking solution. I looked around and did several free trials and Booqable came out on top. The platform is very easy to use, and being cloud-based means we can use it in various locations with ease (we're based on the Gold Coast so we often like to take laptops to the beach to work!) For us, a huge pro is how easily you can take payments within Booqable. Several other services we trialled required integration with 3rd party accounting software to do this. While most users will probably still use accounting packages come tax time, all the actual payments we take can be processed within Booqable, which for us was a big time saver. As others have mentioned, the customer service is always speedy and helpful. team is always on hand to guide in the use of the software, or to suggest better workflows. They even wrote a piece of code for me to enable me to perform a simple function I required but which wasn't yet part of the platform. I'd certainly recommend Booqable to any small to mid-sized rental operations.

Inconvénients: There are features I'd love to have, but of course no software caters to everyone's needs, and Booqable is very reasonably priced. So the following aren't really cons, but just our dream additions to an already fantastic platform. At present there is no packages feature to bundle products together, but this is in the late stages of development so will hopefully be released soon. I'd also love to see some way of managing labour within the system (such as deliveries or, for us, event technicians) that is reflected in the calendar. Lastly a companion smartphone app would be amazing (Booqable is designed to work on desktops or tablets). You can certainly login on a smartphone but the site isn't really optimised for that screen size. Again, I believe that such an app may be released as part of a future update.

  • Source de l'avis 
  • Publié le 05/07/2018
Jonathan A.
CEO
Médias de diffusion, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/07/2017

"Brilliant rental software paired with unprecedented support (it's like magic)."

Commentaires: Faster processing of rental orders and good integration with our website

Avantages: Booqable's rental software is intuitive, powerful and very fast. Being a browser based system running on the AWS cloud makes it secure and work smoothly, no matter from where we are using it. Planning a rental, printing a rental agreement in front of a client or creating an invoice is just a matter of a few clicks. The modern UI of the program makes it really easy to understand and use. Our associates had a grip on the system in a matter of hours. Barcode scanning to select a client and to start and stop rental items is a must for us, and Booqable supports it very well. Our company manages over 1700 unique rental products within Booqable, and we have not had a single outage until now. The calendar function also offers a very easy method to check when products are available or rented out and by whom. This is also the only system we found with good online booking integration. Most of our clients use our website to choose the products online, so this feature is essential. The Booqable support team around Arjen and Herman truly are masters of customer support. When ever we had a comment, question or needed help we received an answer in a matter of seconds. It's just great when you have a dedicated support agent with absolute knowledge, that knows your business and your story. I would recommend this Service to anyone wanting a simple but powerful rental tracking solution.

Inconvénients: Specific to our unique business segment, we are still missing a few extra features. These include reports, warehousing locations and package building. We are confident that these features will follow as part of the ongoing development of the system and the Booqable team have assured us that they will be available shortly.

Réponse de l'éditeur

envoyé par Booqable le 20/07/2017

Thank you so much for the kind words, Jonathan, and for mentioning our support team. It means a lot to us!
We promise to continue to make Booqable the best Rental Software out there!

  • Source de l'avis 
  • Publié le 20/07/2017
Lee W.
Owner
Événementiel, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/03/2020

"Affordable Solution with Webstore, Barcodes & Very Cool to Use"

Commentaires: My experience has been excellent from setting it up, to processing orders & the service team is very responsive.

Avantages: Online store was a must. There's very few affordable packages that do this so that really narrowed the field which is surprising because it's 2020 not 2005. It's very easy to use, looks modern, is easy to read & works the way you expect. Barcoding is a great feature. The Pro subscription has unlimited products & 5 users which is just right for our company. My warehouse manager loves it too. Support has been excellent & I was able to integrate it with my Wordpress site.

Inconvénients: The only minor thing was that I was limited in what fields I could import & can't modify products in bulk but that's only an issue when you first set it up.

  • Source de l'avis 
  • Publié le 20/03/2020
Jorien L.
Business Owner
Mode et vêtements, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 23/11/2020

"Booqable works well for our business"

Commentaires: We are happy with booqable for the rental part of our business. It does what it needs to do and for the things that are not working as desired (yet!), we can work around it with some help from the booqable team! Customer service is excellent and quick. Easy to get in contact with and friendly from the start.

Avantages: After set-up you can immediately use it and it has a clear overview of features in the backend. It does what it needs to do and is very customizable to your needs. We have a very specific product for rent and it needs to run next to our normal online store.

Inconvénients: Not all of our employees understand what's happening in the program and they do make mistakes when handling an order. So the ease of use is not for everyone as easy as I thought.
It runs next to our online store, so you see 2 shopping baskets on the page which is sometimes confusing.
I'm very happy that the new feature 'Locations' is in Beta, this is one of the features I've been waiting for. There are still some other features I'm waiting for but until then: we can work around it!

  • Source de l'avis 
  • Publié le 23/11/2020
Jeremiah M.
President
Appareils médicaux, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/05/2020

"Life Saver"

Commentaires: It was definitely tough to get setup and had to learn a lot BUT now that it is setup I love it. I make the recommendation to all the other franchises out there to use this system. I use the Stripe integration as well and that's been pretty great. I have a "wish list" in the other part of my review but that will only make what I already have that much better.

Avantages: I have my whole team using this and have actually coached other franchises on how to use it as well. Once it is set up then it's fantastic. I have accidentally double booked myself and was SO SURE I hadn't but the system stopped me. After I got done cursing out the software I had to apologize - it was right and I was wrong :( HAHA but that's what it is there for!

Inconvénients: I wish delivery services were more integrated and flexible. I also would love a contract signature plugin like Docusign or something. We have to use and track that separately and it would be great to have it on the reservation level. The online booking calendar is a bit rough from the user standpoint. I wish there was an app as well instead of the mobile version on your phone. Lastly, I wish it integrated with google calendars better than the Zapier option to create calendar invites for deliveries or pickups. We do service and installation of products as well so we can't exclusively use the booqable calendar for our drivers or we might double book a service and a rental at the same time.

  • Source de l'avis 
  • Publié le 27/05/2020