Avis clients sur WizIQ LMS

User friendly and 'No-headache' LMS

Commentaires : I signed up with WizIQ for launching my signature and copyrighted courses for teacher training and have taken the Online Academy option. The initial set up was a little challenging as it had to be done all by myself after a brief orientation on signing up. The self exploration was good but should be supported to smoothen the on-boarding process. Besides, if my launch is well structures and efficient then I can help others on my online academy. I am an education consultant based at Bangalore, India and serve the K12 and Higher education segments for curriculum design and management, training faculty and guiding institutions for launching online learning services for their students with our help. Yes, WizIQ is a quick and easy solution that we use to implement our services.

Avantages :

My use of Online Academy facility is solely for the purpose of launching my own programs in the market and it should appear as my course on my platform. The process is quick and simple structure is helpful. Even though one would like to have more features, what WizIQ has now is good enough. I think the overall concept and model is very good and useful for online teaching and virtual classes. The assessment and feedback tool is very good. Chat and Virtual Class service is also quite good but people keep comparing with Skype.

Inconvénients :

However, I want my identity and not to be seen as a piggy back on WizIQ, that somehow undermines my efforts in front of my clients. The course launch facility must be supported from remote/guided, if required by the client or users like us. Our faculty is widespread and hence they have to access my online academy for use and teach in collaboration with me on my online academy. I think, the online academy licencee/user is a notch above the online teacher who is solo on the site/service. I would like to have better pricing than the present $83/month for online academy with 25 learners. That is a big price to pay /charge learners in India which works out to about INR 2500.00 per month per learner approximately. This means independent course providers must charge 2 or 3 times more plus taxes to make reasonable income. Now if we are Online Academy service providers, we share courses with other partners and need margins to operate and share, this is a challenge for now, unless we have large numbers of learners to sign on instantly. I am sure WizIQ will price the service at a more friendly level and earn on volumes acquired by us. There are some design restrictions that prevent flexible curriculum design and easy usage by Math and Science function users. The flash based interface is also a little challenge which should be working n HTML or anything better. Corruption of flash players now and then is a recurring problem and Indian users / learners in rural settings are not very comfortable with all this. It should be as easy as browsing the net. Reports should be flexible and the tool should allow a bit of choice to create and add fields especially on a Windows and MySQL, this should be easy as seen with several educational ERP service providers. Database services on the LMS seems quite limited.

Used to be good

Commentaires : They used to be really good during the first year of our subscription, later-on we started experiencing server errors and their support team were nearly unresponsive and unable to solve the issues. We had to quickly look for alternative LMS solutions.
I can't complain about the video quality, but there are essential LMS features missing which they need to add including (Tracking, reports, live session standard features, certificates generation, evaluations, etc.)

Avantages :

1- The quality of the recorded videos is excellent. 2- Easy integration with WordPress, and update plugins are frequently available. 3- 99%+ up-time, which guaranteed a reliable service. 4- Live sessions are automatically recorded, with an unlimited space.

Inconvénients :

1- Not a complete LMS (Lacks essential features such as exams, certificates, learning paths, evaluations, etc.) 2- VERY poor customer service (Would reply after weeks and won't provide a resolution) 3- The price is really high compared to complete LMS solutions such as Moodle. 4- The web-conference service provided lacks essential features such as multiple whiteboards, collaboration, etc. 5- The size of recorded videos published for the live videos are HUGE, 300 MBs to 1 GBs! Which made it difficult to migrate/download the records later.

Fraud

Commentaires : I am extremely disappointed. I paid for the software for a year, had problems, they promised to fix them all and then I asked them if I could purchase the software for an additional teacher. After the software failing multiple times, I asked for a refund for my second purchase (which I had made 2 weeks prior) and they completely ignored me and didn’t give me my money back. Scammers.

Avantages :

I liked how they made it seem like I was going to be able to connect with my students easily.

Inconvénients :

This was a lie. Over the course of 3 months we had many problems and we lost a lot of money from failing our students. I’ll list them below: 1) it happened twice that the audio on the system was no working. My students could not hear me and I tried it out on 3 different computers. 2) another time the audio didn’t work. 3) another time the entire software was down and I couldn’t even log in 4) another time I took a screenrecording of the session, which was a functionality I paid for, and none of my students could access it. I didn’t believe this so I asked for their logins and attempted to find the recordings and I couldn’t.

Been working with them for over 13 years. 100% satisfaction entire time. Great team and products

Commentaires : Great software and easy to use

Avantages :

We at studentnest.com have used this product since inception. Below are some "pros": 1. The software feels familiar and easy in the first go. 2. Students are able to attend live sessions from phones, WizIQ mobile app is highly customizable which we didn't find with other LMSes. We have conducted over 2 million hours over the years with great results. 3. Tons of customization to the themes, colors, logo, notifications. 4. The overall LMS is well integrated and has almost everything anyone would need for online education. 5. Customer support is very proactive. The limited use we have needed has been very helpful.

Inconvénients :

Not much to say. However, Switching LMS applications is difficult for any business, therefore as a satisfied user I hope they keep up with the product roadmap and deliver more features and improve the existing ones.

Online Teaching is best through wiziq

Commentaires : Ever since I used Wiziq I did not have any issues in conducting online classes, it gives easy access to students without anysign-up or registration. All they have to use is a invitation link, which could be one -time or recurring. The platform is easy to use and the customer service is the best. They are very friendly and they take personal care of each client, but sometimes it can be hard to reach immediate solutions.

Avantages :

WizIQ's best tool is that it provides multiple class rooms at a single session, which is very helpful to conduct tests and exams.

Inconvénients :

The platform does not support many languages.

Horrible custome support! Fast to sell. They charge my credit card twice without my authorization

Commentaires : the possibilty to be integrated with Moodle

Avantages :

A useful tool with some in the videos. I use it integrating with moodle. At the beginning, the integration was not possible but now this has changed

Inconvénients :

Wiziq is very fast to sell but later they disappear. In two different opportunities, they charge my credit card without my authorization. In the second time, it was during the process of renewing the subscription. We arrange one special fee with the Wiziq representative and inform not to charge the total amount. Unbelievable, but they charge me both, the total amount and one of the installments at the same time. None of wiziq accept responsibility for this; all that they want was to have the money and their "offer" was to extend my subscription. At the end, I must go to my bank to cancel one of the payments. Our classes are from March to December, then I proposed them to move my subscription from March to December (instead of from November to May) and they didn´t accept it. All they want is money, money, money. Now is the time of renewal of my subscription and of course I have received three calls from Wiziq representative. When they learn the problem they disappear again.

Could be great. Poor customer service

Commentaires : We are looking for other options!

Avantages :

Interface is good and, if working properly, is easy to learn.

Inconvénients :

We have had numerous problems with scheduling, student logins, connectivity, etc. Tech help gives conflicting answers and some are very rude. They act like every problem is user error when most of our users are pretty tech savvy. The way scheduling works isn't practical and TA have not been able to help us.

An option to start in education the lunea

Commentaires : The best thing is that you are only activating the account and a few clicks you can already have your LMS active and virtual space to develop your online courses, inviting your students to interact with the platform

Avantages :

What I prefer about the software is that it is very intuitive, I remember that in its beginning it was just an application to hold lectures and online classes. Then I evolve to become an LMS integrating different tools that help us as teachers to teach our students beyond the classroom

Inconvénients :

One of the disadvantages is that you have few options to create learning objects within LMS, it would be great to develop your own authoring tool to design more interactive materials.

Excellent app overall, with a few bugs left to be worked out

Avantages :

-Very convenient layout condusive to seeing meeting members, chatting with them and using microphone or camera to communicate with them -It's nice that you can toggle between various modes of communicating with others and adjusting their settings individually within the website

Inconvénients :

-Mobile app appears to be quite limited, making it an unacceptible alternative to using a computer -There are lots of bugs associated with moving windows around and trying to arrange things the way you want, where windows move off the the screen and are difficult to maneuver. -Video feeds of all meeting members is automatically made to be the same size and there is no clear way to unselect the video feed of less important meeting members so that you can see the person of interest bigger than everyone else.

Online Teaching tool

Avantages :

It is user friendly and reliable in terms of online classroom. It is very helpful in face to face classroom. It has many useful features and functions. You can share documents and also take multiple sessions at a time.

Inconvénients :

It does not support many languages and it is not compatible as it does not has any mobile app.

Easy to use. Students find it great too. An online virtual classroom better than face to face class.

Commentaires : I have been able to conduct my online tutoring classes for eight years . All my students were extremely happy with the classroom environment.

Avantages :

Scheduling class is absolutely easy . More important even the first time students find easy to adapt. In my classes I have to upload the specifications of different courses to share with students. These are heavy files yet they are easily uploaded.The tools are extremely user friendly, both for teachers and students. Interactivity with students is great. Best part is that files can be uploaded any time after the class is scheduled. For me this helps specially if I have back to back classes.

Inconvénients :

At times the audio does not co-operate. Echo is what bothers me. Though the support staff guided me to trouble shoot but this is one issue which I have difficulty with.

Poor customer service and misleading sales pitches

Commentaires : Been in business for 30 years and never had such a terrible experience dealing with any company. When they wish to make a sale, they call night and day. Then after they have your money they are not so easy to get a hold of. Misleading sales pitch/utter lies led to us parting with money. Then we were strung along for months with their slow customer service and refusal to answer basic questions on the product and integration which they were so quick to mislead us about prior to making the sale.
Now after chasing for months for a refund with no reply they have now been in touch to try and sell us another years renewal! Upon questioning the whereabouts of our refund - they have tried to use their failure to obtain more funds from us by saying they will give us a free year IF we pay for another year! Then once we refused and once again questioned why they have not yet refunded us monies paid for goods not provided, we are now told we are beyond the 30 day period for a refund. They refuse to acknowledge this is entirely due to their own slow service and misleading/lying to us as customers on what they can actually deliver.
A quote from WizIq today 'we want our customers with us at any cost' - yes WizIQ you do but sadly that cost doesn't involve a refund to your customers but rather trying to scam them out of more money. The cost is always to the customer and never to Wiz.
An absolute scam. Beware the slick sales talk which promises much and fails to deliver at every turn.

I lost trust in WizIQ.

Commentaires : I lost all trust in the system. Pity. I liked the ease of use .

Avantages :

Relatively easy to use. The price is also rather good.

Inconvénients :

Too often to my taste there are problems. I can NOT trust the WizIQ system. Classes had to be rescheduled since too often to my liking the system is down. In record classes, I think that too often recordings are damaged, late or lost. I had many problems with my clients due to WizIQ "issues". They promise that certain issues are solved for good and yet the same problems resurface again and again.

Don't Waste your Time and Money

Commentaires : Absolutely disgraceful customer service. Contact me any time for email transcripts. Unresolved issues from July 2020. Zero customer care. Zero communication. I the customer have to contact them for updates. They are an unprofessional enterprise, completely incompetent and have pushed this user to absolute breaking point. The service has been the worst I have ever experienced.

Avantages :

Absolutely nothing. I have nothing good o say about the software, because I have not used a problem free version of it. They don't maintain their Wordpress plugin, stay away from it.

Inconvénients :

Ongoing Problematic bugs affecting the software, resulting in poor teacher and student experience. Unresolved technical issues with Wordpress plugin. No technical support for 5 months. The user has to report issues which go unresolved. You cannot use this software without teachers, students and customers being unhappy.

Too many glitches

Commentaires : Poor customer service in that they will always attempt to fix the problem but do not accept that there are systematic flaws causing these problems to come back again and again. Lack of willingness to honour 30 day satisfaction guarantee.

Avantages :

text chat interface is clean; option to teach live as well as record a course; is very affordable

Inconvénients :

constant glitches; so many customers were not able to access their mics or had problems logging in; the solution from the tech support was always - use Chrome, refresh the browser, clear history. Imagine if Skype or Zoom told users to do that each time they log on!! Whiteboard didn't work. You try to type and students can't see it. Screenshare temperamental.

excellent platform

Avantages :

features easy to use smart platform easy to understand services are good from backend your team is very supportive

Inconvénients :

dependency on internet speed pricing is little bit high areas having low internet bandwidth have connecting issues

nice at first until you pay

Commentaires : during the demo, wiziq was fantastic. but when they turned over the app after we paid, that was when we experienced it as slow and non loading. the worse thing is we have been asking for a refund for the past 2 years. continuously, as if we have time to do that. every time we follow up, they ask what is the problem and we forward all the converstations to them again. then last month they said that it has been two years. sorry they cannot refund anymore. this is a scam. and i will find all the reviews and spend time to tell everyone of our experience and show proof.

WizIQ the one of the best one for virtual classrooms and online courses.

Commentaires : I got to know about this WizIQ app from my GRE trainer, he had a word with me about WizIQ stating that "WizIQ is one of the best thing to learn online and for virtual classes. WizIQ's Virtual Classroom helped me to collaborate in real time during online delivery of classes and training sessions and this software helped me lot for my GRE/Toefl preparation.Learners will find it easy to access the courses they have taken to date and even share their ideas and views on a particular subject, WizIQ allows users of the app to message other users in their contact list which helps to communiacte with each other and encourage discussions on particular topics. I also appreciate customer support team they are very fast in service to customers.

Avantages :

Live class features in this software is the most important one and i like that

Inconvénients :

ease of access

As instructor, I found this tool a great support for the design and development of software courses

Commentaires : Release from being at traditional physical classroom at specific day/time.

Avantages :

The virtual classroom and the recording function. It is quite useful to distribute the recorded sessions to those students unable to attend the scheduled day/time.

Inconvénients :

Limitations on number of instructor per course. Sometimes courses may require the intervention of more than three instructors. The current version of the tool forces to break-down courses in mini-courses to deal with that limitation. Also, it requires some additional function to deal with a real academy providing full grade per area: e.g. Computer Science Bachelor, Magister ...

Very easy to use and value for money

Avantages :

Easy navigation, simple interface, uncluttered appearance. Whiteboard is amazing. It lets me do all kinds of things, including illustration, calculations, and annotations. I can use graphs to show trends and patterns. Polling is a very useful feature. It helps me check the understanding of my students at any point of time during the class.

Inconvénients :

Some time face audio issues. This might be because of the slow internet bandwidth or poor connection.

Great App

Commentaires : I have been using WizIq for 3 years to teach my online courses. The support team has always been really helpful specially Nikhil Sharma and Jasmeen. These guys know what they are doing unlike a lot of other LMSes where it is hard to figure out what needs to be done.
Special kudos for the killer virtual classroom.

Avantages :

Great virtual classroom Awesome support

Inconvénients :

Goes offline once in a while which is a bummer.

WIZIQ AVOID / ACHTUNG / CUIDADO / FUNKER IKKE

Commentaires : Wizq platform has lots of BUGS, their system its OUT OF DAY and they refuse to give your money back if you ask for.
They are very charming to push sells but after that the platform doesnt work as they say.
Disappointed teacher from Norway.

Inconvénients :

Was an amusing disappointment to use my hard owned money in this platform. I could never used because the email sending when you program a class does NOT work. They send a virtual technician that comes into my computer with the SOHO program. He didn't fix the BUGS, neither the share screen possibility. The platform only works with Mozilla Firefox in my case. Save your money and time.

Great Platform

Commentaires : Great use of the platfrm, all my students liked it. the platform has been very consistent and new features added recently make it great to use.

Avantages :

I was looking for a Virtual Classroom with basic functionalities but what I found was more than that. Great platform.

Inconvénients :

Need to get more competitive in pricing, offers and monthly subscription. if they can get that done then we can see a bigger role.

Easy of use and great support

Commentaires : WizIQ let you setup a class in a matter of minutes and few clicks. The online sessions give you excellent tools to make them interactive and very participative.

Avantages :

The whiteboard let you write, draw, upload files such pdf, docx, pptx, and images

Inconvénients :

None as all it's improved.

They steal your money

Commentaires : Very bad, dont use to get pay by their portal, five month and no money, they rob you.

Avantages :

Very good software, but is very simple and dosent have many options.

Inconvénients :

The support team is very bad, they dont pay the prepaid course, dont use the portal to made prepaid courses.