Avis clients sur Grade.us

Excellent

Avantages :

C'est très bon logiciel d'expérience et de gestion clientèle.

Inconvénients :

C'est très bon logiciel qui permet de vite évoluer facile à utiliser

Logiciel de marketing et de gestion

Avantages :

C'est le meilleur produit de marketing et de gestion permettant aux agences marketeurs et des spécialistes SEO d'automatiser la récolte d'un plus grand nombre d'avis positifs en ligne pour aider les entreprises.

Inconvénients :

Un super et top produit de marketing et de gestion . Je le recommande

Logiciel de Branding

Avantages :

Un super produit intéressant de gestion Branding et très performant pour la gestion en apportant et proposant des solutions aux entreprises avec des meilleurs outils de community manager .

Inconvénients :

Un super produit et très flexible. Je n'ai aucun problème

Un top produit de Community manager

Avantages :

Très professionnel, simple et flexible à utiliser pour la création des contenus. Je le recommande

Inconvénients :

Je n'ai pas de soucis sur Grade.us . Je le recommande

Logiciel de marketing

Avantages :

Grade.us est une bonne plateforme que les entreprises peuvent utiliser facilement pour générer des revenus. Meilleure fonctionnalité.

Inconvénients :

Je n’ai pas eu beaucoup de complications avec Grade.us mais il arrive parfois que la plateforme décorne.

L'importance de grade.nous

Commentaires : J'ai réalisé de gros bénéfices avec mes partenaires de travail

Avantages :

Les différentes fonctionnalités,les avantages

Inconvénients :

Il y a certaines fonctionnalités qui sont un peu complexes . l'utilisation du produit n'est pas aussi facile

Logiciel de gestion des avis

Avantages :

C'est un logiciel incontournable et unique en son genre.Il permet aux entreprises et à la population d'analyser de façon efficace les avis des clients ou de la cible sur une publication donnée afin de prendre une décision fiable.

Inconvénients :

Ce logiciel ne détient de désavantages en son sein.Il est donc conseillé et recommandé à tout le monde

Logiciel de gestion

Avantages :

Très avantageux dans la gestion de la réputation sur la plateforme qui aide les entreprises à gérer les avis en marque blanche conçue pour les agences numériques. Aussi il produit des résultats pour les clients.

Inconvénients :

Pas d'inconvénients,je le recommande à l'utilisateur.

Logiciel de gestion d'entreprise

Avantages :

Ce logiciel permet la satisfaction des clients et la bonne gestion des avis.

Inconvénients :

Aucun n'inconvenient pour ce logiciel car c'est très utile dans la gestion des avis. Je demande à tous mes partenaires d'utiliser.

Logiciel de marketing

Avantages :

Un logiciel d'une très grande puissance. Nous avons de facilité à promouvoir nos services et celui de nos clients grâce ce logiciel.

Inconvénients :

Un logiciel irréprochable. Je le recommande

Logiciel de gestion des avis

Avantages :

Grade.us est un logiciel recommandé car elle permet une meilleure gestion de ces avis .

Inconvénients :

Grade.us est un logiciel facilement accessible et n'es pas très coûteuse

Grade.us is an awesome platform for both small businesses and agencies

Commentaires : I love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way :)

Avantages :

Grade.us gives a simple way to generate reviews on the sites where businesses need them. By providing a product that agencies can use to offer this service, it adds an easy way to increase revenues as well. The software itself is easy to use, simple, clean and effective. It gets out of the way in all the right ways while having just enough customizability to be stay on brand. The support and training is also superb. I very much love this software and offering.

Inconvénients :

I wish it was free... but I wish everything was free! Honestly, I don't think I have much to say in terms of downsides. Oh! For my market, they don't track Zillow reviews correctly, which is pretty problematic - but it is possible this is completely out of their control. Still, this is a problem since I work mostly with real estate agents.

Best price, all the features.

Avantages :

Best review software at the best price. We white label the platform and resell it to our clients, and have looked at lots of options. Not only is GradeUs the least expensive, it has all the features we could ask for. It’s also pretty easy/intuitive to use.

Inconvénients :

I don’t have any real issues with it. Sometimes I have trouble finding what I want it to do, but usually it’s pretty easy to figure out.

Customer support getting worse as the years go by

Commentaires : My overall experience with Grade.us is that I'm sincerely disappointed that the company has gone as far downhill as they have. When [SENSITIVE CONTENT], operated the place, I was at least able to speak to a human on the phone about my issues. And they were usually resolved within 24 hours. I have requested that the support team escalate my issue to a supervisor, but I've received no response.

Avantages :

It was easy to use. But now, the review requests are not showing up when texted to mobile devices. Grade.us no longer offers phone support, and the support team doesn't respond in a timely manner or address specific support requests. Instead, the conversations overlap from one support agent to another, or my questions go ignored for days.

Inconvénients :

When sending review requests to customers' phones, sometimes the links don't even appear on their phones. And other times the links show up but when clicked on they go to a static URL. What's the point of requesting a review from a customer if the software isn't working? When I contacted support and asked for help with this, they kept referring to Facebook. This problem has nothing to do with Facebook.

Great Customer Service

Commentaires : We are not getting the best from Grade US,. CSR made some suggestions and we are hoping to improve review responses in the upcoming weeks.

Avantages :

- Great Customer Service, CSR did a quick training for me and explain what work the best in the market. - Explain more about SW Capabilities.

Inconvénients :

Price increased multiple times in the past year.

Best balance of features vs. cost, excels at review acquisition.

Commentaires : Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task — helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they are often weak on acquisition. The Grade.us feature set leaves no acquisition opportunity overlooked. There's a customizable autoresponder system to drip review requests, a simple review invitation feature that allows organizations to quickly trigger the autoresponder (without signing-in to the dashboard), even nicely-printed invitation cards. The review "funnel" can also be triggered by an embeddable review button, live review widget (just click a star to start), or QR code. Negative reviews are routed to the organization first, at least presenting a opportunity for the reviewer to vent themselves and for the organization to respond before going public. The system reliably tracks 80+ review sites — all the usual suspects plus many social media and industry sites. Daily email alerts keep the organization current. Positive reviews (or all reviews if you like) may be streamed to any website. All very nice. Support is snappy and I believe the company is intent on refining and polishing this app over time. I've seen significant development over the last six months. Five stars for Grade.us!

Avantages :

Easy and fast for reviewers to use — resulting in better acquisition. Mobile-friendly. Solid tracking and alert system.

Inconvénients :

I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time.

White Label Reputation Management Made Easy

Commentaires : Our competitors were offering similar software, so we bought their white label service to use with our clients

Avantages :

Grade. us offers Reputation management software that can help businesses aggregate positive reviews while mitigating negative ones. After trying multiple review management solutions, we stuck with Grade.us for their customer service and easy to use software. Setting up profiles is quick and customizable. You can set up profiles with each account with different persmissions. Another nice touch is the ability to send out automated reports to specified email addresses.

Inconvénients :

They could do a better job at communicating changes that they are making to their platform as they roll out. Sometimes they will add or move a feature in the admin area, and you have to search around to find it.

Best Value Review Management System

Commentaires : Everytime we have a service request we get emmediate response and customer service is awesome.

Avantages :

I like the White Label version because my clients log in straight from my website to send review invites. It handles both email and SMS funnels and it allows negative responses to be funneled to a contact form versus hitting the review channel.

Inconvénients :

We have not yet found a negative yet as the SAS has been working seamlessly for the past year.

the Lighter Side Of Reputation Management

Commentaires : Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.

Avantages :

Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.

Inconvénients :

It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.

Best review wizard tool for agencies

Commentaires : Simple to use and a great solution for agencies looking to offer review wizards to their clients.

Avantages :

- Great solution for agencies to white label their review wizard - Easy to set up - The thumbs up, thumbs down solution is great for the end-user - Custom domain mapping

Inconvénients :

- The email drip functionality could be a little better (i.e. if someone opens/clicks don't re-send) - Integration with something like mailchimp would be awesome

Amazing Product

Commentaires : Great company. Will be with them for years to come

Avantages :

It works. Easy to use for an computer illiterate guy like me. Gets me reviews with ease.

Inconvénients :

Not as customizing as I would like but still an amazing product I can’t live without

Grade.Us perfect name!

Commentaires : Grade.Us has provided me the opportunity to work from home. The dashboard and software are user friendly. I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed.

Avantages :

Grade.Us is a White Label review and reputation product. The customer support is top-notch! They were very patient with me as I learned the system and dashboard. The dashboard is user friendly. The report feature is clear and precise. A great tool to share with clients. Entering review requests is simple and efficient.

Inconvénients :

Grade.Us recently raised their prices. In my opinion Grade.Us is one of the higher priced Review & Reputation White Labels. I don't believe they have the capability to request surveys from customers. I think this will become more popular in the future --so maybe Grade.Us will incorporate this into their system.

REVIEW Management

Commentaires : LOVE it only would change a few things as outlined above.

Avantages :

Love the whitelabel features and ease of use! It's at a great price point for me!

Inconvénients :

I would like to see better and more integrations. I would like to see integrations with linkedin and instagram as well, I know it already share the reviews to FB & Twitter but these two would be great as well! I wish the texting feature was easier as well.

Affordable solution for monitoring and increasing reviews across the web!

Commentaires : First , the Grade.Us customer support is awesome! They have built an easy to use review system that doesn't require a programming degree to set up nor is there a hefty start up fee! In fact, there is no set up fee or contracts! Getting started takes less than an hour and there are many review platforms you can include in your invitation to customers which helps you to control where you want to concentrate reputation management. For example, if you have a healthy amount of reviews on Google but not many on Facebook you can remove Google from the invite to encourage more Facebook reviews. There are review platforms I hadn't even heard of but of which will help with your SEO efforts. We noticed a significant increase in traffic and form fills after we built up our positive reviews from 5 to over 50 in less than a month. Grade.Us makes it super simple for your invitees to take action. You can also create a widget to stream reviews on your website in real time and filter out any negative ones. I looked at a couple of others and none could compare to the fair pricing of Grade.Us. We were spending a ton of money on another major review system that only helped us gather reviews on their platform but not across the web. The only slight I have which I've brought up and have hope that they will include as they come out with updates is more flexibility in the dashboard for sorting invites sent by last name and also the exact action and last action date of the reviewer. I also hope to see a function to have a way for multiple email types to be stored so that it can be selected without re-editing the invitation content when you want to segment your invitation to a particular platform such as Angie's List referrals. Overall though, I haven't found a better review invitation and tracking system that functions as smoothly as Grade.Us and especially the reasonableness of the pricing. Other systems I looked over had complicated rates and a prohibitive pricing structure for multiple locations without additional value. Very happy with the platform, the service, the pricing and most importantly - the results it has produced!

User Friendly Platform and Great Service

Commentaires : I highly recommend Reputology to any business that is seriously considering the importance of keeping up with their customer reviews. We have been using Reputology's services for over a year and we are completely satisfied with the results. Reputology has been consistently able to deliver a simple platform that keeps track of the many reviews our business receives from different websites on a daily basis. Additionally, we can look at reviews individually, break them down by different brands and look the data within its entirety. This gives us vital feedback on how to improve our customer service which we use to improve customer satisfaction. To add to this, Reputology has provided great, personalized support throughout this entire period which definitely adds to the user-friendly nature of their company. In short, we highly recommend using Reputology's services.

Avantages :

Simplicity