One Of the best Service Desk or Helpdesk Product I Have every Seen

Publié le 27/09/2018
Deepak T.
Customer Support Manager
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very very good

Avantages: Many bundled features along with Helpdesk which can be used by every department in an organization, Like Asset Management, Events and Photo Gallery, Calenders, Knowledge Base, Projects and Tasks, Surveys and Forms, Cash Voucher Management System, Chat Etc.. Never seen a product like this, at lowest possible cost

Inconvénients: Dashboards should have been more interactive

Marvelous product. Tons of features.

Publié le 13/12/2017
Sameer K.
CEO
Réseaux informatiques, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: There are tons of features and each feature is beneficial to one or the other department.

Avantages: There are massive features that the product has. Support levels are very good. With so many features there is no product I have seen in the industry..

A wonderful free tool for your organization

Publié le 20/03/2018
Augusto P.
Librero
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.

Inconvénients: For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.

One of the best helpdesk we have been using

Publié le 26/11/2015
Yogesh C.
Manager IT
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: We have been using C-Desk from quite long time with around 2000 users throughout the country, it serves us a as a complete helpdesk solution rather than only for IT .. So we can raise request to any department from our Helpdesk. and it works location wise so the request reaches the right person in the right location. We can also receive requests from customers using the C-Care Module. Not only that we can also send request to our outsourced vendors and service providers. It has many other features that engages our users well. For example, task management and project management. asset management. Surveys and polls, E-Logs (log book kind of a function). integrated chat, notice board, events and photo gallery, and many more feature... Hence C-Desk has become like our daily use application. The best part is that it is free for unlimited users. They also customize the app as needed. We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.. They respond to our requests within one hour

A simple and highly effective Help Desk for the entire organisation. Great & meaningful features!

Publié le 19/04/2018
Samir K.
Director
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Flow and simplicity is what appeals. The tool has lots of features that are desired by every department.

Inconvénients: Would like to have more features to make it as a perfectly complete package. Wanted to have automated asset discovery.

A knowledge base management tool for your organization

Publié le 05/05/2018
Ines F.
Jubilado
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected.

Inconvénients: The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language.

Working on planning with an all in one app

Publié le 04/05/2018
Teddy H.
Organization Analyst
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Using C-Desk you can manage your customer care and support, and improve the relationship with your clients, you can also can improve your selling using the vendor services portal the vendor service manager, and you have Assest Management through all the process of deployment, what else do you want, you only need C-Desk.

Inconvénients: It can takes some time to deploy because you need to configure many aspects of your business especially the ones linked to your account and administration, you have to put all in order before start using C-Desk.

Public your events and manage them with C-Desk

Publié le 05/05/2018
Licex D.
Manager en Recursos Humanos
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: You can keep your employees and the people around your company always on track of the events, and holidays of the organization, you can create and manage photo albums for the whole company or only for specific department and users, you can synchronized video and audio to advertisement and do many things with this module of C-Desk.

Inconvénients: Unfortunately some companies does not use so much this module, and that is a shame because is very useful for you employees and clients been always on track of the events of your company.

Project and task in your company

Publié le 04/05/2018
Xiomara elena B.
General Manager
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: You can manage projects internally with C-Desk, you can create task for yourself or for you employees, add task and additional information when you need it, you can create permissions and allowances for every user, and create reports to know about advances and delays, this is a great feature of C-Desk

Inconvénients: You have to configure everything on your own, another similar apps comes with modules or templates to do the work for you, but in C-Desk you are involve since the beginning until the end of the project.

Very nice app for planning and budgeting

Publié le 04/05/2018
Raquel A.
Analista de Planificación
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We can manage easily users and permission, and in this way we can keep all the information of the company safe, we can centralized our HR department to keep the information ready to be use at any moment, and we can manage task and designations and locations and offices, all that using only one app.

Inconvénients: In the beginnings was a little difficult to deploy because it require so many elements to put on track the app, but once you do all the processes run smooth and fast.

Very nice Request and Task management and reporting tool

Publié le 16/08/2017
Elias W.
Instructor
Informatique et sécurité réseau, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We review some different help desk tools to use it in our university for managing different request on the already available systems. and for officials to manage thier tasks while working in team..

Avantages: Ease of installation and use. has got more customizable option and also many additional features like FTP server to put different documents which can be accessible by the users

Inconvénients: as far as i use this tool what i feel is the Initial Configuration is a bit difficult..

Thanks

Publié le 07/06/2019
Ahmed S.
Eng
Services financiers, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Thank you for your kindness and generosity help

Inconvénients: Very good application for fowllowup the work

Its a Great Product for Helpdesk, Complete Intranet - By Far the best in comparison with others

Publié le 25/09/2017
Kannan G.
IT Manager
Marketing et publicité
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Complete replacement of Intranet

Avantages: Best Customer Service
Ease of Use of Product
All in One Solution
Complete replacement of any Intranet Solution with very Ease

Inconvénients: Not many Self Learning Documents available
Initial setup is little tricky but necessary documents available

Good Application for Process driven organizations

Publié le 11/11/2014
Pramod P.
Quality
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: It has multiple modules like
1. E-logs
2. CRM for external and inter clients
3. Task management
4. Document repository
5. Process monitoring
6. Multimedia repository
7. Calendars & Events
8. Notice management
9. Surveys & Polls
10. Asset lifecycle management
Are some of the best ones
This is an easy to use application. Its lite version can be accessed by most smart phones. It has an inbuilt chat application which is an effective communication tool. The built in SLA levels bring about a sense of accountability in the organization.

A great way to improve your business

Publié le 05/04/2018
Cesar a S.
Analista
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: An app like this has to be use in every company, becuase you can do a lot of things with C-Desk, you can manage assets, control the directory and the contacts of your company, ulpoad a photo gallery, have a knowledge base feature and create task and send them by email, all that and much more only in one application for your business.

Inconvénients: It can takes a long time to deploy, because you have to train the people of your company to know how to manage the app, but in little time the easily get used to use in a great way.

Good helpdesk / service request management app

Publié le 02/12/2014
Ajit G.
IT manager
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: We Use this app as our intranet portal.. Most of our work is now with C-Desk Great Features..
1. Service request automatic routing as per type of request raised by user..
2. Asset management.
3. Forms (Just like Google forms but more advanced).
4. Knowledge base.,
5. Customer Care.. ( to handle customers service requests.)
6. Photo gallery and events
7. Notice Board.
and many many more ..
Never thought that our work environment will become so systematic one day.. That to free of cost

Great C-Care Great Helpdesk

Publié le 02/08/2018
Waleed A.
Network Administrator
Logiciels, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: C-Care and Taskbar notifier and Administration manual for C-Care
All in One Solution

Inconvénients: Initial Configuration is a bit difficult

Great Helpdesk / Internal Service request management application

Publié le 25/10/2014
Nagraj R.
IT manager
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: We have been using this product with over 500 Users in the organisation, and this has become our day to day need today. IT has now become like our intranet solution with lots of features for all the users. Not only Help desk but also as a internal service request management application.. Lots of features..
1. helpdesk / service request management.
2. asset management
3. Customer care.
5. Log book.
6. Task management

Réponse de l'éditeur

envoyé par C-Desk le 27/10/2014

Thank you so Much for your appraisal..

Good User Friendly Help Desk Software

Publié le 08/10/2015
Mahesh M.
Manager- IT
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix

Commentaires: Great Features..
1. Service request automatic routing as per type of request raised by user..
2. Asset management.
3. Forms (Just like Google forms but more advanced).
4. Knowledge base.,
5. Customer Care.. ( to handle customers service requests.)
6. Photo gallery and events
7. Notice Board.
and many many more ..
Never thought that our work environment will become so systematic one day.. That to free of cost

great

Publié le 25/03/2019
Xiomara P.
IT Manager
Logistique et chaîne d'approvisionnement, 51-200 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: It is a great product overall. Enjoy the interaction and usability.

Inconvénients: Can't say anything negative about it. It is a wonderful product to use.

Réponse de l'éditeur

envoyé par C-Desk le 02/04/2019

Thanks So Much For your Love and Support

Great Intranet Application

Publié le 05/12/2014
Rupesh M.
IT Manager
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: C-Desk is very user friendly application with bundles of features.. 'Service Request Management' , 'Survey Forms' and 'Customer Care Portal' are some of the my favorite features. This has improved interdepartmental communication in our company.

Nice tool for internal process and as well external

Publié le 19/04/2017
Samarnath G.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: I am really thankful to c-desk guys, as I was looking a helpdesk tool which has both customer and vendor management. This will help us to automate the requests from customers to vendors.....

Great Product

Publié le 17/03/2017
Dipesh S.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: It is a great tool to manage the customer service aspect of business. We are now able to connect with our clients and field staff seamlessly without using multiple platforms.

Below starter level

Publié le 19/10/2018
Sunil G.
Director
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
1/5
Note globale
1 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
2 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I tried it and repent wasting 30 minutes on this.

Avantages: Nothing is good. It needs a windows server and that is a big limitation in itself.

Inconvénients: Bad interface, poor concept, unfriendly installation, buggy portal.

GOOD

Publié le 27/10/2014
Sripathi R.
HEAD-EDP
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
Fonctionnalités
3 / 5
Support client
Rapport qualité-prix

Commentaires: GOOD TO RETRIEVE THE DATA