Avis clients sur ABC Glofox

Des milliers d'euros perdus

Avantages :

Logiciel très bien lorsqu'il fonctionne.

Inconvénients :

Plusieurs bugs nous ont fait perdre des membres et des paiements récurrents/automatiques. Un en particulier offre des séances depuis plus d'un an à nos clients, et Glofox n'a rien mis en place pour le résoudre. Désormais, un nouveau bug empêche le renouvellement des abonnements et nos clients ne peuvent plus réserver et venir. La réponse du service client ? "Nous transferons votre demande et vous dirons quand nous aurons un retour". Un client ne peut plus travailler, mais aucune urgence chez Glofox, cela fait bientôt une semaine. Nous n'en pouvons plus.

I'm delighted I chose Glofox... For lots of reasons

Commentaires : I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate! If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date: On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at 195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford. On the other hand, I had Glofox. Their pricing packages range from 80-140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me! Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place! Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them!

Not getting any better

Avantages :

It's easy to use for the customer, but so are most other booking apps

Inconvénients :

Being ignored by customer support. System is very slow. Lots of glitches, although less in the last year to be fair. I cannot recommend Glofox. I've been a customer for 3 years and I've tried to stick with then through all their setup problems (of which there were many), but lately their customer service has gotten worse and worse. Now a major issue has come to light on the accuracy of their reporting, so I can no longer make accurate reports on income. As a result I misreported my income for 2018 by quite some margin, I cannot lodge my income for 2019 and am late filing VAT returns. I first reported this on the 16th of September and it's been with their "engineering team" ever since with no updates and they are now ignoring me completely, even the [SENSITIVE CONTENT HIDDEN] is ignoring me. If they can't get something as simple as the income to report accurately then I've lost all faith. The system is also extremely slow and despite using different laptops, several browsers, PC and Mac and various internet connections, I get fobbed off that its an issue at my end. Yet when I reset filters it works straight away. But then slows down again very quickly afterwards. I have over 500 support issues back and forth with Glofox support in 3 years.

There are better products out there

Commentaires : This is my warning for this software continued please see consistent just so you know what’s not working.. go cardless disconnected and they didn’t fix the issue for 6 weeks! We lost thousands of $. Their are awfully understaffed and really not across their own software. The trainers can hardly do anything in their app which is super annoying. Members can only book one cycle ahead which is really bad if you have expensive memberships The plug in on the website is slow to load which leads to frustration with new members.

Avantages :

At first I liked that it was cheaper than MINDBODY. Sales was great but dear god, it’s been bad for such a long time.

Inconvénients :

Bad reporting. (A lot of reports are incomplete or have bugs and in parts make no freaking sense.) like they have a report for trials how many people you lost but then you can’t actually see who.. hella useless. Then with clients - memberships you cannot see memberships that haven’t commenced as part of your memberships, just to give a couple of examples Bad scheduling (you can’t enter closed business days and have to manually delete every class!) when you edit a class because a teacher gets covered it gets overwritten whenever you make a change in the backend, like your Monday 5pm class gets covered but in the backend a new teacher starts all change revert back causing a lot of frustration for members and teachers. Teachers can only see their own classes. We have the branded app; it bugs ALL the time, we also have multiple locations which members are supposed to be having access to but it’s doesn’t work for majority of the memberships only for the unlimited members. Courses don’t show in the app for teachers. You cannot enter suspensions for limited memberships. If you have multiple locations you will lose a lots of functionality (I wasn’t told about that). You also can’t enter cancellations in advance for limited members. You can’t amend class packages either, so you can imagine how much trouble this caused (250 passes had to be re-entered manually) because of lockdowns. Waitlist feature hasn’t been working in over a month. Tech support takes months to fix issues..

Amazing!!

Commentaires : Overall experience has been great!

Avantages :

I liked working with [sensitive content hidden] best, I really appreciated how quickly the GloFox team moves and how much they checked in on me during the process.

Inconvénients :

I think the emails/ notes should be custom to your brand, not glofox, it's very confusing to receive an email with all the glofox branding but it's from my business.

Alternatives envisagées précédemment : Mindbody et Mariana Tek

Pourquoi choisir ABC Glofox : Mindbody was not as nice and personalMindbody was not wanting to support a seasonal/small business that needed a bit of grace during months when I am not operatingMindbody was really confusing for my users

Logiciel antérieur : Mindbody

Pourquoi passer à ABC Glofox : Because of [sensitive content hidden]! Because of the care he took in getting to know me, my needs, and how much he was invested in helping me. It felt like he truly wanted to see me succeed and wanted to provide the best option to enhance my studio!

First steps into new business made easier with GloFox

Commentaires : Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the waiting list feature and how easy it looks to make it both branded to my company and tailored to exactly what me and my clients need. I’m looking forward to starting the build process to see how it goes. The experience so far has been all good Fromm y perspective.

Avantages :

Ease of Communication, with regular follow ups from sales team. Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT. I liked that we could discuss everything about the product and there wasn’t any pressure to go with GloFox. It just simply was the best value product for what I need. The app looks great, and I think going for the Gold option from the outset was the best idea, as it means my clients can be used to using the app right from the start, rather than just using web services initially and then having to change.

Inconvénients :

Nothing really, only thing I have noted is no compatibility with Spivi - which won’t be an issue but just something I’ll need to sort separately. I can’t see too many downsides at the moment, everything so far from first contact to agreeing to partner has been flawless.

Alternatives envisagées précédemment : ZingFit et Mindbody

Pourquoi passer à ABC Glofox : Price, software visuals, communication, reviews.

Outstanding product with amazing service!

Commentaires : The systems ease-of-use, functionality, flexibility, customer transparency exceeded my expectations. The onboarding account manager was so friendly, approachable and accommodating - answering emails efficiently and jumping on a Q&A call at the drop of a hat. I have launched my new studio within 3 weeks using Glofox, and had a fantastic result the same day of launch - Thank you!

Avantages :

From the initial demo with [sensitive content hidden] , to the completion of the set-up with [sensitive content hidden] , this product and its people are absolutely brilliant. The demo was to the point, and they really understood my business offering and concerns from the get-go. The first company I have dealt with who understand the pain points of onboarding with technology that has really taken the customer experience to new heights. I was really impressed with onboarding portal that walks you through the site step-by-step - it really is time saving!

Inconvénients :

There is no instagram link option for your profile (only Facebook and Twitter).

Alternatives envisagées précédemment : Mindbody

Pourquoi passer à ABC Glofox : Price, ease-of-use, functionality, and integration.

service

Commentaires : very good

Avantages :

payments system is easy to understand, very clear,

Inconvénients :

booking system, our members enjoying it, easy to book,

Alternatives envisagées précédemment : Mindbody

Pourquoi passer à ABC Glofox : [sensitive content hidden] is our accounts managers,she help us to increased bulk membership price, last years we did manually, and it was a bad experience,its massive help to increased bulk membership ,without her help it would not be possible,thanks [sensitive content hidden]

Fitcode

Commentaires : Overall good a lot of hiccups but will still need to work them out. Too early to know

Avantages :

Most functions have what I need to run the business

Inconvénients :

The payment processing time and GoCardless integration

Alternatives envisagées précédemment : Mindbody

Pourquoi passer à ABC Glofox : [sensitive content hidden] was great at explaining the product and also I spoke with his manager who gave some good general business advice. If it wasn’t for them I probably would have gone with another app. [sensitive content hidden] has also done a good job with helping me configure the app.

Best decision to sign in for Glofox App

Avantages :

When my meeting was with [sensitive content hidden] . He spent more than 45min to explain to me everything and answer all my questions. I found Glofox app so easy to use. And other team member from Glofox [sensitive content hidden] also very helpful , answer all my questions immediately.

Inconvénients :

Basically I can easily manage everything from registration to Finance

The Collective Club review

Commentaires : Very easy to navigate and learn. We are happy with the product so far.

Avantages :

The straight forward layout - easy interaction

Inconvénients :

So far there is nothing to dislike. It has been easy and straight forward to use.

Glofox admin review

Commentaires : I’d give it a B+. The support follow up really lacks.

Avantages :

It’s simple and user friendly. It has streamlined my calendar and client bookings to have them online.

Inconvénients :

It’s very challenging to follow the revenue reports and be able to know which client purchase is associated with the statement. It would be helpful if it was labeled by client/user name. There are also a few glitches with the software that I’ve mentioned to support but there hasn’t been a resolution. For example, when my clients import their class to their phone calendar the business address shows up, not the class location address. This has caused a lot of confusion with my clients. The timeline from purchase to direct deposit is also not consistent. Some times it takes 2 days, sometimes 5, that makes accounting difficult.

Alternatives envisagées précédemment : Pike13 et Mindbody

Pourquoi passer à ABC Glofox : Pricing and simplicity. I have 100 clients, not 1,000.

Constant New Features While Core Tools Are Broken

Commentaires : New features are constantly added while existing features are broken. There’s no way include or track sales tax in the store, but instead they’re planning to add payroll processing. If it can’t handle USA sales tax, would I trust that my state payroll taxes have been properly filed? Features seem half finished while others outside the core business are instead being focused on. The new product announcements usually don’t seem relevant. I’ve reported bugs like dates jumping when editing/saving a Course description, and told by Support that I’m wrong. I’ve occasionally had a good experience with customer service, telling me where a feature is located, but typically their answers are irrelevant or tell me a workaround, with no date on when a broken feature will be fixed. I work with a different person each time, and there’s no consistency in the Support.

Avantages :

The graphics of the software are minimal and well designed. It processes monthly and pro-rated memberships very well. I mostly teach multi-week courses, which competitor softwares couldn’t handle. It saves credit cards on file and allows custom charges (which I use in lieu of the nonfunctional merchandise store.)

Inconvénients :

I loved the software during my demo, but have been constantly disappointed since then. They began charging me before the platform was set up for my studio, which took two weeks and missed my grand opening date. In my demo I was shown how easily the bookings integrate into Squarespace, but later learned that’s true only if you upgrade to Squarespace Premium. I loved the ‘Book a Buddy’ feature, but it broke 9 months ago and still hasn’t been fixed. I found out that it was broken because students had +1’s registered but the payment on the extra spots hadn’t gone through. I reported it to Glofox and was told that they were already aware. I lost out on dozens of unpaid bookings and Glofox never let its customers know or removed the feature. It took three emails to Support for them to successfully turn it off on my platform. After the initial demo and signup there is no transparency on pricing or product tiers. I had been planning to change from semi-annual to yearly payment, but my credit card was automatically billed before I had the chance (and without my consent.) I’m a Platinum customer, but I can’t compare tiers of pricing or features.

Managing Studios Made Easy

Commentaires : About 80% of our payments are now through recurring subscriptions. This has helped us increase our retention rate. Another big plus has been the ability to measure our marking efforts through the Facebook Pixel. In a nutshell it has been easy to use, our customers are happy and the software has given us information on how to grow more consistently. When ever I have trouble it is really easy to contact the support team which has been very helpfull.

Avantages :

Their Facebook Pixel has allowed us to measure our acquisition cost and take better decisions on our digital marketing efforts. I love that it is easy to schedule classes, set up membership plans and visualize basic revenue data. This leaves me time study the numbers and work on improving my KPIs. As an extra point our customers love the our Glofox personalized App and it has been really easy to integrate the system into our webpage.

Inconvénients :

Although I get basic information, I could use more detailed reports. They still have a way to go in allowing customers to book a specific spot in a class and other minor plug ins... but I don’t have any mayor complaints.

Happy i made the switch to Glofox!

Avantages :

I like the visual appeal and layout of the software and how easy it makes it for people to book in online but also how easy it makes it for me to be able to allow clients to buy online courses and workshops as well as classes. (Senior account executive) contacted me initially when i was setting up in business but at that stage i had signed up with MBO and I wasn't going to change but fast forward a year and I actually got in touch with rep to talk about their software as my online sales weren't as strong as I wanted them to be. The changeover was made as painless as it could be, a lot of the credit for this has to go to my account manager and his customer support team, who are very good at what they do and I speak with rep on a regular basis which helps greatly when like me you're trying to grow your business. The partnership between Glofox and Yoga Alliance Professionals is also a big plus for me but in relation to growing my business, nothing tops having our own custom studio app which i am delighted to say is now starting to perform really well ( not much use having an app if you don't know how to utilise it or promote it and for this i have to thank account manager for showing me the way). i now feel like i have software that matches my ambitions for my business. It hasn't all been plain sailing but what is!. I really believe in Glofox and can see them going from strength to strength in the future.

Inconvénients :

The cons that i have experienced are simple, sometimes the software suffers from bugs but i know that Glofox work hard to eradicate this and in my experience the customer support team always have a solution to help you navigate around this until they find the problem so for me it's something i can live with as the updates and new additions to the software plus the fact that i can see through their reports, exactly where my business is growing.

Glitch after glitch after glitch after glitch

Commentaires : It taught me what I want and what I do not want, and for that I am appreciative.

Avantages :

It is visually appealing. It has many options from the administrative side that, if they worked, would be great, such as applying memberships to different kinds of classes and doing custom charges to people's accounts. At first, we were in contact with their support team often...at first. Some of the initial glitches were removed when we began doing their new Beta but it didn't change much at all, honestly.

Inconvénients :

They make a ton of promises they can't keep. Mostly pertaining to "self sign-in". I have over 1000 clients at my yoga studio. Every single day at least 10 of them (the ones that haven't given up trying) tell me they couldn't book a class, couldn't apply their membership to a class, etc. Quite annoying. Also, GloFox has double-charged MULTIPLE students with no evidence on our end. Students have come up to me and shown me bank statements that I had 2x charges that were invisible from my side of the world. Scary. Whoops, GloFox! I want to say their customer service is good but they make tons of promises they can't keep there either. "We'll fix it ASAP"...no call back, no fix. There is also no way of using an iPhone/iPad with this software from our administrative end. No admin app at all. Just a glitch-tastic (but visually appealing) app for users. Anyways, I could go on. Just don't go with GloFox if you're trying to be professional/successful. If you're just trying to save money, you'll get what you pay for with this one.

A booking system fit for group fitness businesses. Bonus: Massive data breach of client information

Avantages :

It seems like a good solution for purely group class business models (like F45)/ Stripe payment integration and ease of refunds using the software.

Inconvénients :

Glofox's prices are at about the price point of Mindbody now yet offer a fraction of the services. No way to book reoccurring bookings for clients. No way to set up requests for bookings for PT clients. On the business side, the admin controls are terrible and I constantly had to contact tech support for clients being overcharged, and membership glitches like multiple memberships running, being charged after contracts, unable to cancel subscriptions. But the worst and the ultimate deal-breaker for us was when Glofox's [SENSITIVE CONTENT HIDDEN] notified a number of businesses via email, including mine, that customer data had been breached in late 2020 of all our current and previous clients (over 800 people). The time and TRUST lost from our clients was irrevocable, and it led to clients canceling memberships and finding other solutions.

Terrific service and support. Overall, extremely worth the investment!

Commentaires : Having come from no previous management system, Glofox was a God send for us! To begin with, the sales rep I spoke with was very helpful, he asked me what my problems were, what I wanted to achieve and worked with me on figuring out the best way to accomplish them as opposed to pushing a software in my face. Once we jumped into the demo, ease of use was the key reason I went with Glofox. I demoed quite a few softwares before finding Glofox and I couldn't believe how difficult they seemed to grasp. I needed to get rid of the headache of managing bookings and it just seemed like these other softwares were going to add to that headache.

Avantages :

Glofox won me over and from here on out, the support has been terrific - so accommodating to the needs of my business and eager to answer questions and solve problems. I've managed to cut out a lot of tedious tasks that were eating up my time like membership management and keeping track of bookings etc. It's great to finally have these automations in place that keep my business running smoothly each day and be able to track the growth we're making. Not to mention, my members are delighted to have the option to book into a class through the app. Such a simple change that makes everyone's life easier.

Inconvénients :

Not really a con, but for any business owners questioning if Glofox is worth the cost, the answer is yes. It's worth it. The Glofox team will care for your business on your journey to success and won't toss you aside once the sale is over. The quality of their software, their continued support and the simplicity of their service for me and my members is more than I could have asked for.

Nightmare of an app! Nothing works peorperly. Issues daily

Avantages :

The marketing campaign was nice. The discounted prices were nice. The app looked clean. What the app and glofox claimed to do seems very useful. However, the reality is quite different.

Inconvénients :

The issues are far too many and far too frequent, but here is a summary: 1. Customers are still unable to book some classes 2.All the reports are completely wrong. From revenue generation, to members, to leads, to no shows, literally nothing works. 3. We have a huge discrepancy in our revenue. 2/3 of the revenue reported by glofox is wrong. 3. Memberships don’t work 4. Promos don’t work 5. Clients have been wrongly charged 6. We aren’t able to call customer support for help because they almost never answer 7. It takes forever for glofox to finally fix very urgent issues that are hurting our operations. We still have some issues that are not solved yet. You are far better off not having an app than having glofox.

What is Customer Support?

Commentaires : I switched from Mindbody as I believed it was too complicated for a gym and glofox is definitely simpler to use. The downside is that Mindbody customer service was really efficient whereas Gloxfox's almost doesn't exist. It feels like there may be two people part time responding to questions and if they get to you in that week then you've kind of won the lotto for the week. :-(

Avantages :

I have found this software easy for our users. It has glitches at our end but the user interface seems to be simple and quite popular with our clients.

Inconvénients :

Customer Support is either terribly slow or sometimes non-existent. For the price we paid for this (over $6,000 for the year) I would expect some customer support but I often have to email 2 or 3 times over a series of days to get any response at all. Initial service was great but then once you're paid up they pretty much ghost you.

Made sure my Business needs came first

Commentaires : Our review is a little different, as the Glofox software itself didn't end up meeting our business' needs based on our need for a dual membership system as we offer both fitness and nutrition coaching as separate products. Our review is more about the willingness of the Glofox team to work with us to try and find a solution...and continued to go out of their way to work with us on a transition to another software when we mutually agreed that it ended up not being the right fit. They didn't have to do that but stayed true to putting our business needs first which was great!

Avantages :

Layout was easy to navigate and looked very nice.

Inconvénients :

Functionality didn't end up meeting our needs. We need a dual membership system.

Alternatives envisagées précédemment : Mindbody

How complicated became simple, finally we have a system that helps us generate business!

Avantages :

This software is customer friendly. It's layout is simple to use and once you understand the functions it's super fast which has meant staff training time is reduced as well as client training also. I have all the key information I need to hand and when reconciling month end figures and performance it has over halved the time taken and improved the accuracy of reporting 100%. The staff at Glofox have been fantastic from start all the way to support once we have launched. Marko was our project coordinator and his help and guidance has made the whole transfer feel seemless. The support staff are fast and really great at helping sort any queries we may have. The connection with stripe is working really well and has actually massively helped our cash flow as opposed to confusing direct debit charges and payment frequency's. I'm yet to establish something wrong with this system and if we identify any areas that need adjusting the team at Glofox already seem ahead of the game. The web integration is the easiest I've seen, having used mindbody previously I was astounded as to how simple this is, we can share direct links, you tube videos etc.

Inconvénients :

We are nearly and Month an Half into our full launch and as of yet I can't find anything I don't like about it.

More hassle than its worth

Commentaires : Just rubbish

Avantages :

We decided on this software because it had a number of features we thought would work well like book a buddy and it's integrations were really customisable for the site.

Inconvénients :

It actually doesn't live up to what it says it can do. Book a buddy is useless and integrations constantly glitch.

Alternatives envisagées précédemment : Mindbody

Pourquoi choisir ABC Glofox : I wish I had stayed with them, the back end of the systen was way more functional, it just needed to be more integrative to a website.

Pourquoi passer à ABC Glofox : Payment systems

Without Glofox I would have been very stressed

Commentaires : Glofox staff have been so supportive over the past few years of my yoga studio. They helped me navigate through the pandemic and the changes that brought to my business. They are always happy to help and hear feedback.

Avantages :

Loved the online website integration and the app. Made me feel very successful and fancy as a business owner. Made it so easy to have clients book in and for me to sort out clients online bookings from where ever i was as well.

Inconvénients :

WISH i could bulk text or email from course or class list!

Choose the best

Commentaires : I've been with Glofox from the very early days and they have always 'listened', we all have growth problems and challenges and they took theirs head on, with great results. I'm not going anywhere else!

Avantages :

I always wanted a platform that was simple, intuitive and with as few steps as possible to my and the clients' destination. It's clean, easy to use and smart! Always good and useful features being added without overwhelming the experience!

Inconvénients :

To be honest, I would like the waiver e-sign features to be fixed so that clients cannot book without signing them. Also the business has grown rapidly , for good reason, but support must keep up. Every individual I have dealt with at Glofox has always been extremely giving and attentive.