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Avis clients sur MailerLite

En savoir plus sur MailerLite

MailerLite est un fournisseur de services d'e-mail marketing axé sur la simplicité, un excellent support client et de superbes designs d'e-mail.

En savoir plus sur MailerLite

Avantages :

The tutorials and ease of use. Being able to use landing pages and not have to use Zapier.

Inconvénients :

It's just a minor thing but can still be a little frustrating.

MailerLite - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,8
Fonctionnalités
4,6
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,0/10

MailerLite a reçu une note globale de 4,7 étoiles sur 5 d'après 2 024 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (2 024)

Darlene
author-entrepreneur
Utilisateur LinkedIn vérifié
Édition, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Features for a Reasonable Price

5,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Rivaldo
Chercheur (Bénin)
Affaires internationales, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

MailerLite Essentials

5,0 l’année dernière

Commentaires : Alors, MailerLite nous a permis dans notre entreprise de pouvoir créer, envoyer et suivre nos campagnes par courriel. Il nous a également permis via ses fonctionnalités de marketing automatisé, de procéder a l'envoi d'e-mails de bienvenue, de rappels de panier abandonné, et bien plus encore. C'est un outil très important pour nous.

Avantages :

Déja, MailerLite est une plateforme très facile d'utilisation avec une interface impressionnable qui nous a permis de créer le plus rapidement possible nos campagnes par courriel. Alors en parlant des fonctionnalités, MailerLite mets a la disposition de ses utilisateurs, une gamme très diversifiée d'options de personnalisation. De plus les tarifs de MailerLite sont très accostable au regard des ses concurrents directs,avec une option gratuite pour les utilisateurs ayant moins de 1000 abonnés et des plans payants à partir de 10 $ par mois pour les utilisateurs ayant jusqu'à 2500 abonnés.

Inconvénients :

Comme inconvenients, MailerLite impose des limites sur le nombre d'abonnés que nous pouvons avoir sur notre liste de diffusion en fonction du tarif.

Katy
Coach et formatrice (Canada)
Formation professionnelle et coaching, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Parfait pour un travailleur autonome

5,0 il y a 4 mois

Avantages :

Plusieurs options gratuites pour débuter et croître à notre rythme notre liste d’abonnés. J’adore le drag and drop et les landing page.

Inconvénients :

Ce n’est pas nécessairement bien traduit.

François
CEO (Congo-Kinshasa)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

MailerLite

3,0 l’année dernière

Commentaires : Mauvaise expérience

Avantages :

Le produit m'a semblé difficile d'utilisation en tout cas

Inconvénients :

La delivrabilité des emails pas garantir à 100%

Chris
Chris
Marketing mangement (Côte d’Ivoire)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

critique de l'application mailerlite

4,0 il y a 2 ans

Avantages :

la fonctionnalité de gestion de emails incluse dans le logiciels qui gères les emails tracking et le suivi

Inconvénients :

le logiciel est assez lent a exécuter et donc le travail devient un peu compliqué avec mais a part ca il n'y a rien d'autre a signaler

Valerie
Executive coach (France)
Gestion de l'enseignement, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I loooooooooooove Mailerlite

5,0 il y a 3 ans

Commentaires : J'utilise Mailerlite pour la newsletter et j'aime toutes les fonctionnalités offertes et leur design.

Avantages :

J'aime tout : les nombreuses fonctionnalités, le prix, le support client qui répond très vite et qui est très aimable.

Inconvénients :

Je suis triste depuis que ce n'est plus en français.

Réponse de l'équipe de MailerLite

il y a 3 ans

Awh, don't be sad Valerie - we're trying to do our best to make sure everyone is able to be part of our community. Maybe in the feature this is something we can focus on again.

Maude
Gestionnaire (Canada)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Recommandations +++

5,0 il y a 2 ans

Commentaires : Simple

Avantages :

L’organisation général, présentation, simple, grand public

Inconvénients :

Rentre souvent dans les indésirables. Et templates linimum

Réponse de l'équipe de MailerLite

il y a 2 ans

Thank you for the review, Maude.

Wendy
Marketing and Communication Officer (É.-U.)
Formation professionnelle et coaching, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

mailerlite

4,0 il y a 7 mois

Avantages :

Mailerlite permet d'automatiser vos campagnes d'emailing avec des fonctionnalités en fonction des comportement de vos leads.

Inconvénients :

Le cout du logiciel est selon moi très cher un vous aviez une grande liste de contact.

Camélia
entrepreneur (France)
E-learning, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Thank you mailerlite

5,0 il y a 2 mois

Avantages :

Mailerlite est très simple à utiliser et le support répond à toutes nos questions très rapidement, merci à eux

Inconvénients :

La migration m'a un peu embêté pare que j'ai peur de ne pas avoir le même système, à voir, mais pour le moment tout se passe bien.

eric
Responsable (France)
Animation, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Un outil facile pour promouvoir des projets d'intérêt général auprès de différents publics

5,0 il y a 2 ans

Commentaires : Mailerlite a un service de conseil très efficace.

Avantages :

Un outil facile d'utilisation, sûr et dont le résultat plait. Les statistiques sont très utiles.

Inconvénients :

Je ne vois pas d'inconvénients majeurs. S'il y a eu souci , la structure a pu trouver une solution qui me convenait.

SYLVIE
Artist (France)
Art/artisanat, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

MailerLite est top

5,0 il y a 2 mois

Avantages :

Mailerlite est gratuit ou pas cher. Facile à utiliser même si vous ne parler pas super bien anglais. Le service assistance de Mailerlite est top et vous répondra, vous aidera rapidement même en mode abonnement gratuit ou découverte.

Inconvénients :

Pas de version en d'autres langues que l'anglais, Français, Espagnol ce serait top

Mélanie
copywriter (France)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Amazing

5,0 il y a 2 ans

Avantages :

Ils sont parfaits, surtout le service apres vente

Inconvénients :

Le service est bon, quelques lenteur de temps en temps

Chasity
Chasity
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy once you get it

5,0 il y a 3 semaines Nouveau

Commentaires : Overall, I recommend MailerLite, I've not had any issues and it doesn't take forever to set up. It has all the things you need in an email marketing platform.

Avantages :

I like that Mailerlite is not expensive. I also like that it allows you to customize fonts in the email. It's easy to build a campaign. It's easy to import contacts and manage. My landing page was easy to build if you want it simple or if you are a template and go type of person.

Inconvénients :

It's not as customizable as I'd like it to be. You can't change text on the actual email, you have to edit in the box to the side. It's confusing until you get used to it.

Courtney
Author (É.-U.)
Édition, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

The Best EMS For Your Business!

5,0 il y a 2 mois Nouveau

Commentaires : Overall, I am very happy with Mailerlite and have been recommending them to friends and colleagues for over four years now. I will remain on Classic until they discontinue it.

Avantages :

Mailerlite is the best when it comes to deliverability, features, and price point. Mailerlite's automations are complex and really help you warm up your leads for a better relationship without having to personally email every single lead individually. I also like that I can tag where a lead onboarded from so I can track how well that source fits into my marketing process. I've enjoyed great deliverability since my move to Mailerlite with more subscribers getting all my import updates and more sales as a result. Mailerlite also has a robust customer service department that is always quick to help when any issues do arise.

Inconvénients :

I'm not a fan of the new Mailerlite. I am staying on Classic because the huge price increase and the clunkiness of the new interface. It's not something I look forward to having to learn and especially not at double to price. I wish Mailerlite would honor a discount for Classic users to be grandfathered in at a better rate.

Sara
CEO and Editor (Mexique)
Édition, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The worst email management software - it malfunctions causing serious issues. Terrible customer service.

1,0 il y a 2 semaines Nouveau

Avantages :

Nothing - the worst email management software I have ever used

Inconvénients :

This is the worst email management software I have ever used. We started with an annual plan in Nov 2023, within the first month we sent a large campaign separated into segments of the audience. The feature to separate the segments and NOT send to others did NOT work, even though the correct boxes were checked. This resulted in some subscribers receiving the email blast up to 3 times. Obviously, this resulted in some subscribers clicking to mark as SPAM - clearly no one wants multiple emails with the same content! MailerLite then blocked our account and said they would not re-open it nor refund ANY money. Having paid about $1500 for the annual subscription, we tried many times to explain what happened, they were not interested. The customer service department is terrible, you cannot actually get through to a person and if they respond on email they are blunt and rude and refuse to refund an annual service that was used for about 1 month and malfunctioned causing this issue.

Sophie
marketing manager (Belgique)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

If you are looking for a tool that just does emailmarkering right, then Mailerlite is it!

4,0 il y a 3 mois

Commentaires : I have onboarded multiple clients to Mailerlite. I feel the tool is easy to use and offers most features one would want when looking for an emailmarketing tool. It is very affordable and has a great customer service.

Avantages :

I like the fact that it is very straightforward in its use. In theory you can start using the tool without going trough manuals or guides. I like the fact that they have a chat support. If you do have a question you want to be able to ask it. They are open to suggestions and have a communication line for bugreporting. The drag and drop editor makes it easy to create emails. It is a EU tool so it is in line with GDPR regulation. The price is very affordable and allows any company size to start out with emailmarketing.

Inconvénients :

The tool is a bit let mature then for example Mailchimp. The last couple of months with the launch of the new editor there have been a couple of bugs in the editor and how it was displaying in mailboxes. Support was reachable and they did follow up on those issues. It would be great to have a build in tool to test how the emails look in different mailboxes. Another great tool would be to have a way to test automations more easily.

Teddi
Marketing and Tech Director, Co-Founder (É.-U.)
Édition, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Quality email newsletter system

5,0 il y a 2 mois Nouveau

Commentaires : Overall, it's been a good relationship and Mailerlite is a solid product. Sad to see the prices rise beyond our current budget levels, but would return if circumstances change to allow it.

Avantages :

Mailerlite has excellent layouts and a good interface for building newsletters. The ability to re-use past layouts as templates saves a lot of time. The scheduling is flexible and reliable. They have some features not available on other email platforms, like RSS Campaigns that send new blog posts to subscribers. The ability to group and segment our audience is also very important. All around, it's a full-featured platform with solid and responsive tech support (for the paid plans).

Inconvénients :

After they launched their new platform and revised their plans, our relatively small list of subscribers (1400) was still too big to qualify for the free plan. And because it was over 1000 subs, we fell into a plan that cost $30/month. We're already paying that much for website hosting, so paying the same amount just to keep in contact with our audience wasn't cost-effective (we don't really "sell" to our list in a way that sustains that level of expense).

Jamie
Owner (É.-U.)
Édition, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Top notch support

5,0 il y a 2 mois Nouveau

Avantages :

Wow! I have been working with BlueHost for the better part of the last year fussing to get my domain authenticated but each time I reach out, I'm told the issue is resolved when it's not. When MailerLite finally stopped allowing me to send campaigns due to not being authenticated, I reached out to support and they were able to do in 20 minutes what Bluehost failed to do after a year. My guy was so amazing and friendly. He put a smile on my face when I was on the verge of tears. 10/10! Keep up the great work!

Inconvénients :

I have played with importing/exporting lists of email addresses from spreadsheets and so far have been unsuccessful. Haven't looked into finding any tutorials or troubleshooting for this issue, but if such does not exist, I would love to see that change so I can use this feature more regularly.

Tydie
Founder (É.-U.)
E-learning, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to Use - Switched from MailChimp

5,0 il y a 2 semaines Nouveau

Avantages :

Love how easy it is to set up email campaigns, track engaged users, and create landing pages. I was really able to customize everything to my business branding.

Inconvénients :

Very few cons. One is the pricing. I think it is very akin to other email management providers, just wish it was cheaper. I wish you could track the origin of clicks to a landing page - that would be fabulous. Instead, I used Milkshake for that.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Édition, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Well priced email automation for beginner email marketing

5,0 il y a 2 semaines Nouveau

Commentaires : I'm happy with MailerLite experience. I had good support and they reply fast. I had some misunderstandings with them, but the communication about it was done with care.

Avantages :

At the moment of signing up the offer was better than competition, pricing is good too. There are all the basic to medium features someone would need to set up automated email campaigns with low cost entrance, that includes hosting and editor for landing pages.

Inconvénients :

Pricing has increased during my time of using it, and new competition appeared with better cost to features ratio, where you don't really pay monthly, but it depends on number of emails sent. So it depends on what type of pricing you need and how many emails you send.

chima
chima
Founder (R.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Cheaper alternative with all the bells and whistles

4,0 il y a 2 semaines Nouveau

Commentaires : Once we got in, it's been smooth sailing since

Avantages :

Really cheap and efficient when compared to more expensive alternatives, while providing the same features. I love it!

Inconvénients :

It's almost like they don't like money. We had to make a public post on Twitter for them to allow us to sign up. It was ridiculous really

Karen
Author (R.-U.)
Édition, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Still manages to have a personal touch

5,0 il y a 2 mois Nouveau

Commentaires : I'm very pleased with it. It does what I need it to do, it doesn't try to steer me into areas that aren't relevant to my business, it's affordable, and it's reliable. I've needed help from support on a number of occasions and it's always been (a) a human response rather than an automated message that just repeats information you've already read in the help section, and (b) they stick with the issue until it's sorted.

Avantages :

It's easy to use and extremely flexible – lots of options and anyone at any level of expertise can use it. The support is first class, too. Overall, MailerLite feels like a personal service, which I wasn't expecting.

Inconvénients :

I'm not sure if this qualifies as "least liked," but my newsletter isn't aimed at product or service sales, so a lot of the options, advice, and tutorials aren't much use to me. (But there's enough for me to get on with the task, so no worries.)

Debbie
owner-teacher (É.-U.)
Arts de la scène, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

All very good, once I got going

5,0 il y a 4 ans

Commentaires : Overall, I like the company and the platform. It's not as slick as some of the others I've seen, but I believe it's a great value and gets the job done. I like that there are tutorials on just about everything, and customer support is very quick to respond when I have an issue.

Avantages :

It truly is a "drag and drop" landing page and website builder! I've worked with other website builders that make it so much more complicated than it needs to be. With MailerLite, I just literally drag a text box from the sidebar and plunk it down wherever I want to on my landing page. It's super easy to move sections up or down, too. It's not 100% customizable, and I've had to adjust my design plans a little here and there. But that's probably a good thing for me, who is easily overwhelmed when I have too many choices. I can spend hours and days on things that just don't matter in the long run if I'm given too many options. MailerLite allows me to customize just enough to make the finished product fit my brand without completely overwhelming me with too many options. Overall, once I figured things out, I found MailerLite to be very easy to use and at an excellent price point!

Inconvénients :

I wish there were more templates to choose from! Most everything can be tweaked and customized to fit my brand but I wish there was a template that was closer to what I was looking for from the get-go. I mentioned in the "pros" section that it's not 100% customizable, and found myself wishing here and there that I could just change this one little thing or move this/that over here/there. But like I said, being a bit more confined in the design options is probably a blessing for me and helped me get my landing pages, website and sales pages designed much quicker.

James
Head of Operations (É.-U.)
Produits alimentaires, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Really Solid Software and Customer Service

5,0 il y a 3 ans

Commentaires : Love it. Will be hard to ever leave.

Avantages :

Great customizability for emails and very simple to use. It is the most design friendly email service I have used. Also incredible customer service. I accidentally deleted a very important landing page built through mailerlite - I emailed their support and it was restored within an hour. I accidentally deleted ALL of our subscribers - I emailed support again and again they were all restored within a couple hours. Very impressed.

Inconvénients :

I wish video was easier to insert into the emails. I also wish it was easier to segment. ConvertKit maybe a better option for segmenting and targeting.

Réponse de l'équipe de MailerLite

il y a 3 ans

Hi James, thank you for your lovely and. Fair feedback. I have to say the design on your Bissy Energy page is amazing! - Lay

Mohammed
Field Manager (Ghana)
Gestion d'organisme à but non lucratif, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Allows you to automate your way all the way through to your marketing and outreach goals

5,0 il y a 3 ans

Commentaires : My first experience with MailerLite for conducting academic research was a huge miss from the very start, and ended up being quite disappointing because the numbers we were getting were abysmal by all accounts. But as I later found out from subsequent projects I worked on, the problem was not from the system, but from us (the research team). Because we hadn't taken much time to explore the full range of features and how to adapt them to our specific needs, we ended up with a highly defective campaign that was doomed to fail. Ever since then, I have collaborated on over 15 different campaigns with MailerLite, and each of them were a huge success, with outcomes far exceeding our modest expectations.

Avantages :

The list management protocols work excellently to create a really clean database of the most useful contacts. Not only does this reduce the overall cost of running our campaigns, it also affects the outcome of our campaign impact assessment results. We no longer get to factor in dead weights in our computations, which used to come up really short and make us feel like we failing woefully. Until MailerLite cleaned it up and gave us true measures of our actual impact.

Inconvénients :

Some of the most advanced embedded tracking features are a bit intrusive and feel like an invasion of the privacy of our clients, even though they do end up providing us with very valuable insights on our campaigns and the market.

Réponse de l'équipe de MailerLite

il y a 3 ans

Hi Mohammed, thank you for sharing such a detailed experience with us. Should you have any other feedback, you can always mail us at feedback@mailerlite.com - we love to hear from our community.

Alison
Founder (É.-U.)
Gestion de l'enseignement, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

MailerLite is the Chick-fil-a of the online space

5,0 il y a 2 ans

Commentaires : Best experience ever. Seriously.

Avantages :

Moving to MailerLite was one of the best decisions I ever made for my business. Having everything in one space – email, client management, landing pages, website – is SO convenient and saves me so much time and money. The integration between all of those features makes tracking customer engagement incredibly easy. The editor for landing pages, websites, automations, and emails is intuitive and full of great features. But what really impresses me, time and again, is the customer service. No one likes it when stuff glitches or they run into an issue, but I can say with 100% sincerity and honesty that I actually LOOK FORWARD to interacting with the MailerLite customer service team. They are quick to respond, easy to understand (not sure if they're all native English speakers, but they sure come across as such), clear in their instruction, and seemingly always in a good mood. It doesn't matter how frustrated I am with whatever issue I'm experiencing, I always leave a MailerLite customer service exchange with a smile on my face.

Inconvénients :

Occasionally the editor function gets a little temperamental and doesn't want to format text correctly.