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Avantages :

The cost and ease of use. It was very easy to implement into the company.

Inconvénients :

There are some system functionalities that don’t follow suit from one area of the system to the next, but again, this is hardly a reason to dislike service box.

ServiceBox - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,3
Fonctionnalités
4,1
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,3/ 10

ServiceBox a reçu une note globale de 4,3 étoiles sur 5 d'après 133 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (133)

Jodi
Jodi
É.-U.
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

**CUSTOMER SERVICE 10+ STARS!

5,0 il y a 8 ans

Avantages :

Our HVAC company implemented ServiceBox, due to the features offered, but mainly because of the customer service. I naturally expected that once we signed up the help would fade away, but that was not the case whatsoever. The team at ServiceBox work hard, and are diligent at following up with a call, email or text within a very short amount of time, if not immediately. It is obvious that they work well together, as they each have their own assets they bring to the table. In addition, ServiceBox is flexible and customizable, with a clean, easy to view and understand the User Interface.

Inconvénients :

No Application as of yet. Once the application is finished, it will be a top notch program for sure.

Dwight
Office manager (Canada)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

[sensitive content hidden] is the best! :)

4,0 il y a 5 mois

Commentaires : Overall, I again, can't say enough how much the support team has been. Any issue whether we call or email, we get answered in a timely fashion.

Avantages :

[sensitive content hidden] She was / is an amazing support member! (all the support crew is great too)

Inconvénients :

Not having someone come in, in person to do an initial sit down one on one.

Réponse de l'équipe de Jobbox Software

il y a 5 mois

Hi Dwight, thanks for this review. I'm glad your support experience has met a high standard, we definitely want our customers to feel appreciated and have the best experience possible.

Odale
Fire Alarm Tech (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Service Box Review

3,0 il y a 3 mois

Commentaires : Its been pretty good ,It seems pretty everyrhing ,Im hoping there can be a function where,reports can be pushed out to my email.

Avantages :

The fact that you can see all the previous notes left by other users.Our company creates a ticket and we can see past users notes.

Inconvénients :

I wish I could put images directly on my report ,instead of a separate window

Réponse de l'équipe de Jobbox Software

il y a 2 mois

Hi Odale, thanks for giving us the review. It may surprise you to know we actually CAN create a report template for you that pushes information out to you by email. You can request this add-on feature through our support team, at support@getservicebox.com.

Hugo
Estimator Project Manager (Canada)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Keep continuously improving, and SB will become one of the most in-demand apps.

5,0 il y a 3 mois

Commentaires : It provides really good services and a great system. The services are efficient because tickets don't take much time to be resolved or to receive feedback. And the system is valuable because it has been beneficial for the business we have.

Avantages :

It is user-friendly and allows for scheduling tasks. Also, it is synced with other systems, which makes the process easier

Inconvénients :

There are still things to improve. For example, when I send an email, I want to remove the WO document, but it is not allowed.

Réponse de l'équipe de Jobbox Software

il y a 2 mois

Hey Hugo thanks for this review, we really appreciate it. If you haven't already, I encourage you to submit your idea about removing WOs from emails on the feature request page...it's a good idea and the developers consult that page regularly as they make improvements. Thanks again for being our customer, and have a wonderful holiday season!

Michael
Service Manager (Canada)
Services environnementaux, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Take it from a Seasoned Service Box user in the HVAC service field.

5,0 il y a 4 ans

Commentaires : I was part of selecting this product for a company I previously worked at, and developed for up to 25 users. It was the highlight of the great things about that company, so it was an easy decision to use at the new company I recently assisted in starting up from nothing. Started setup on a Tuesday, about an hour to complete the main setup, by Thursday I was filling out work orders and invoicing, the following Monday setup Stripe, and away to the races we went. Excellent support as well, the JobBoxSoftware team is incredible.

Avantages :

Mechanics love the ease of use and understanding, as well as the clients can easily read the mechanics notes and pictures since it’s all digital. In this industry, client and employee retention are the most 2 important things to growth. Happy employees having the tools at their The reporting allows for reconciling invoices and work orders. Stripe Credit Card Payment system was easy to setup, low cost and has really helped open up opportunities to easily solve our client’s problems without having to necessarily go through the credit app process.

Inconvénients :

The default settings at initial setup allow for basic user tiers to delete clients, job sites, and work orders. It’s important to make this distinction before adding new users to the platform, an easy fix for the support team, but something to be aware of. The map link to job site, sometimes uses the bill to address, instead of the job site.

Réponse de l'équipe de Jobbox Software

il y a 4 ans

Hi Michael, Thank you for the raving review. It is very important for us here at ServiceBox to have our customers beyond satisfied with our product. It is fantastic to hear that your techs in the field are using our system and enjoying it. Our goal is to make sure that everyone using ServiceBox is enjoying it. If you ever have any ideas for us to improve on, or you are having an issue or bugs, please do not hesitate to shoot us a message using the feedback button. Have a wonderful day, Your ServiceBox Team

Benjamin
Owner (É.-U.)
Génie mécanique ou industriel, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Service box is great!

4,0 il y a 4 ans

Commentaires : My overall experience has been fantastic. In the event there was a major issue, the SB team quickly resolved the issue to allow business to operate as normal, they have assisted with company specific operating practices by offering work around a and additionally offer system customizations which I have had done several times for ease of use. Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.

Avantages :

Doing commercial refrigeration and HVAC work, I needed a very intense and streamlined work order management system to fully automate everything from quotes, to work orders to invoices, with the capability of recurring work orders for maintenances, complicated tax jurisdictions and class codes along with customer specific pricing and notes along with job sites, and service box allows for everything to be in one place vs accessing many different areas for information.

Inconvénients :

I can’t say I dislike anything specifically about ServiceBox, however, I am very detail oriented and like everything to be exact across the board. There are some system functionalities that don’t follow suit from one area of the system to the next, but again, this is hardly a reason to dislike service box.

Réponse de l'équipe de Jobbox Software

il y a 4 ans

Hi Benjamin, Thank you for your review of ServiceBox, we are very happy to hear that our product is working exponentially well for you. If there is anything that we can improve on at anytime, or that our systems can sharpen up, please use our feedback button on the bottom of our page. Have a wonderful day, Your ServiceBox Support Team

Nathan
Project Manager / HSA / Technician (Canada)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Requested review for ServiceBox

4,0 il y a 4 ans

Commentaires : Works well for what we need to do.

Avantages :

The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.

Inconvénients :

Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.

Mandy
Owner (Canada)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Servicebox very user friendly!

5,0 il y a 3 mois

Commentaires : Overall a positive experience so far! Very happy with it.

Avantages :

I like that it is super user friendly, and the support team is always pleasant, responsive and helpful.

Inconvénients :

There are a few features I would like to add to the software, but overall I am really happy with the work arounds that [sensitive content hidden] has given me each time I come to her with a concern. Also, price jumps quite a but at each tier - would be nice if we could pay by exact number of users and not "up to"

Réponse de l'équipe de Jobbox Software

il y a 3 mois

Hi Mandy. Thanks for taking the time to fill out this review, and for all the positive comments. I hope you're submitting your feature ideas on our Feature Request page (in the drop down menu under your username, on the top right of your page). Our developers check in with that page regularly as we make decisions what to upgrade next. We really appreciate you as a customer, and hope you have a wonderful holiday season!

Adam
Refrigeration mechanic (Canada)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very usefil

5,0 il y a 3 mois

Commentaires : Really enjoy using servicebox everyday, makes the job much easier and organized

Avantages :

Easy to navigate and add work notes to work orders

Inconvénients :

Sometime hard to find notes on specific equipment

Réponse de l'équipe de Jobbox Software

il y a 3 mois

Thanks Adam we really appreciate it. Glad it's working for you.

Justin
HVAC tech (Canada)
Fabrication électrique/électronique, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Service box review

4,0 il y a 3 mois

Avantages :

So many different features to access on the app

Inconvénients :

Small font makes it difficult to read and switch between pages

Réponse de l'équipe de Jobbox Software

il y a 3 mois

Thanks for this review Justin. Good to know about the small font...are you referring to the mobile app or the desktop version? We appreciate your business, feel free to submit feedback on our Feature Request page...our developers are always keeping an eye on customer feedback there as they make upgrades. Also, I noticed you gave us 0 stars for customer service and value for money...that surprised me bc we usually score high in those categories. If you have specific concerns please submit those using the Help button on your ServiceBox desktop so we can make things right! Have a great week.

Connor
Foreman tower technician (Canada)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A few suggestions

4,0 il y a 5 mois

Commentaires : Quite well, other than my few dislikes i like how the app works.

Avantages :

It seems to encompass the majority of what an individual employee need.

Inconvénients :

The app seems quite useless, you can't do anything with it without opening the webpage. I'd also say it would be nice to be able to collapse the work orders when you hit the tabs on the top left. Aswell as not being able to input when offline to be automatically updated in when returning online.

Réponse de l'équipe de Jobbox Software

il y a 5 mois

Hi Connor, thanks for this helpful review. You're correct that the mobile app is a purely online app, but I'm happy to tell you that developing an offline version is on our list of development "to dos". An ability to collapse work orders seems like common sense so thank you for that...would you be willing to make that suggestion on our Feature Update page? I'll also mention it to our development team, but when a customer formally suggests the feature on the request page, and gets a few upvotes, it can speed up the process. Have a great week, and thanks for using ServiceBox.

Jocelynn
Administrator (Canada)
Génie mécanique ou industriel, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ServieBox is the Way to Go

5,0 il y a 2 ans

Commentaires : The time and money saved since we started using service box is a big factor on why we are so grateful for this program.
Service box overall is wonderful. The techs that we deal with are so very patient and just awesome.
Service Box in my books is the way to go!!!

Avantages :

There are many features that Service Box Provides. I use it for timesheets, creating workorders, material used, estimates, maintenance reminders, scheduling jobs in future and when I know to book the services. Customers can be listed very quickly. I use it for converting from an estimate to a workorder, then to an invoice, and all the information pulls over. Saves many hours of manually adding it everytime. Another feature that is great is how service box and whichever accounting program you have, Sage or Simply Accounting. I am able to sync the invoices into our accounting program. Which again saves more hours from manually doing it. If I have issues with the programs all I do is create a ticket for service box and explain what is happening and they are very quick at replying back to solve the issue for me. I highly recommend if anyone owns a business and wants to save time and money, call service box and get set up. We have been using them since 2015 and are extremely happy with this program. Thank you Service Box.

Inconvénients :

At this time I have nothing to say what I like least because if something does not work I just send a ticket and service box makes it work.

Kelsey
Office Manager (Canada)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ServiceBox has helped us streamline our company to perform our jobs more efficiently.

4,0 il y a 7 ans

Avantages :

It has great functionality and allows us to run our company all from one software. It allows our technicians the ability to access the job site information that they require.

Inconvénients :

It does not automatically prompt you to save changes. This has been a big issue for our technicians using their iPads and here in the office. We have found that it is not efficient for applying payments. There is alot of room for error and switching of screens. This should be changed so that it updates the paid status in all areas. The search function is inconsistent. Some of the customers do not appear in the search bar, we have to search manually in the customer list. There has also been issues with this searching invoice and work order numbers.

Réponse de l'équipe de Jobbox Software

il y a 7 ans

Hi Kelsey, Thank you for taking the time to submit your review for ServiceBox. Your comments, both pros and cons, are much appreciated as it lets us know we are doing a great job but you have provided some great feedback for how we can improve things. When it comes to prompting changes to be saved and searching I have passed the notes along to our development team so that they can consider these items as they work on the system. When it comes to payments, there are some automation items that we can set up that might help you with this. I will take some time to review your account and then give you a call to discuss how we may be able to implement these for you. Hope you have a great day and look forward to connecting with you soon! Your ServiceBox Team

Brian
Owner (Canada)
Services environnementaux, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review

3,0 il y a 2 ans

Commentaires : Works fairly well when it works, but was constantly logging techs out every few weeks or so.Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the desktop, their IT department has never bee able to solve the issue

Avantages :

cannot answer, wants a 40 character answer

Inconvénients :

Takes too long to get help on issues, once a ticket is submitted, there is no real time help to solve problems, which can severely impact access to the system The Help menu they have, often times do not connect to issues requested

Shawn
Master Electrician (Canada)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Time creator

5,0 il y a 2 ans

Commentaires : After working all day I used to spend all night at my desk, service box allows me to quote on site, not have to decipher time sheets and bill jobs before I leave the driveway!

Avantages :

I love that everything I need to do from an administrative angle is all under one roof and connects seamlessly

Inconvénients :

There’s a curve to learning what all is available and how to use it efficiently

Matthew
Technical Team Lead (Canada)
Télécommunications, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good product with room for functional expansion

5,0 il y a 4 ans

Commentaires : Very good so far

Avantages :

The ease of creation and assignment of tickets. Very easy to get people out the door and tires rolling with site details at their fingertips

Inconvénients :

The inventory list exports to a very plain excel sheet. Doesnt show what needs to be replaced with ease, need to comb through the list, no indicator is available

Réponse de l'équipe de Jobbox Software

il y a 4 ans

Hi Matt, Thank you for the great review! Our team here at ServiceBox are very happy to hear that you and your company are finding ease with the creation of tickets, and access to site details in order to get the job done. Our Inventory ability has been one of our newest additions to our product, our monthly newsletter gives out the information of new releases and updates in our tech, but we're not finished with the inventory yet. Our developers are working hard to expand the capability of inventory as our next phase. If you have any other suggestions or an issue arrises, please do not hesitate to click the feedback button on the bottom of your ServiceBox page and our team will get right on it. Have a wonderful day, Your ServiceBox Team

Matt
Owner (É.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Honest review

4,0 il y a 4 ans

Commentaires : The software is great for companies just starting out and is very easy to implement into an existing business. The cost is great. I do feel like it is something that as a company grows it will outgrow the software

Avantages :

The cost and ease of use. It was very easy to implement into the company. The apps are great also.

Inconvénients :

I wish there was more reporting option like sales per techs, daily ticket values, etc.. I would be willing to pay extra for these

Réponse de l'équipe de Jobbox Software

il y a 4 ans

Hi Matt, Thank you for the review. We are happy to hear that the cost and ease of our product has been of great service to you. If there are things that you would want to adjust or tweak with your ServiceBox, we can definitely message you or vice-versa using our feedback button in order to help improve your experience. I have passed your idea and information to our development team and we will get in contact with you shortly. Have a wonderful day, Your ServiceBox Team

Gabriel
Owner (Canada)
Eau/gaz/électricité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Momentum HVAC Services

4,0 il y a 8 ans

Commentaires : Service box has made our small business perform as a much larger business and given us the ability to tie almost everything we do and deal with daily into a package that works. Its not without issues but as they come up they are dealt with quickly and professionally. Over all very satisfied with the product and look forward to what Service box will grow into.

Avantages :

always with us where ever we go, As long i have my device near i can see and make changes as needed

Inconvénients :

No offline version or ability to fill in information when not connected to web glitches in Ipad layout.

Réponse de l'équipe de Jobbox Software

il y a 8 ans

Hi Gabe, Thanks for taking the time to submit this review and share your experience with ServiceBox. I have sent you a couple e-mails, could you let us know specifically the glitches that you are referring to as we would like to get them sorted out for you, if you could e-mail me back it would help us in fixing them. Thank you! Hope you have a wonderful day and look forward to hearing from you soon. Sonya and the rest of your ServiceBox team

Luke
President (Canada)
Enseignement supérieur, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great value, it does have the characteristic still of a newer company.

4,0 il y a 7 ans

Commentaires : More accurate representation of stats, and faster invoicing. More accurate tracking of invoicing and man hours.

Avantages :

The ability to source any invoice or work order from anywhere. It is incredibly valuable in many instances to have access this information.

Inconvénients :

It has been slow in many occasions. Repairs/upgrades sometimes happen during working hours which I don't agree with. However - this has been getting better.

Réponse de l'équipe de Jobbox Software

il y a 7 ans

Hi Luke, Great to hear that ServiceBox has been incredibly valuable to your and your business. As a company we have grown a great deal in the past couple of years and with that our features and offerings have too. We have also made changes to how our upgrades will happen as our team recognized we could do better based on feedback from customers like you and we are happy to see that you have recognized it has improved. We look forward to continuing to work with you and your team. Have a great day! Your ServiceBox Team

Dustin
President (Canada)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Best service software on the market

5,0 il y a 6 ans

Commentaires : Our company tried a few different service software programs and couldn't find one that fit our business needs. With Servicebox having such great flexibility we were able to customize the program and reports to our specific needs. Also, the onboarding and tech support from Servicebox was great with them giving as much time as needed to get you operating comfortably. Strongly recommend the program.

Avantages :

Very user friendly for both office staff and technicians. Many great features such as the ability to customize reports, add photo's, and integrate with existing accounting softwares. Very easy for techs in the field to learn the app. Significantly reduced dispatching and invoicing workload.

Inconvénients :

Search function is somewhat inconsistent when looking for past invoices or work orders. Also, if you leave a work order without hitting the save button it deletes it and you have to do it over again. A save reminder would be nice for field techs using the app.

Scott
Owner (Canada)
Équipements publics, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

All in one package for any Service business

4,0 il y a 8 ans

Commentaires : This organization tool has given us the opportunity to become completely mobile with our billing from the site while keeping track of work orders, time sheets, and customer history.

Avantages :

Its flexibility

Inconvénients :

When updates are done with the system and it affects and changes system and glitches following day.

Réponse de l'équipe de Jobbox Software

il y a 8 ans

Hi Scott, Thanks for taking the time to give us a review. We are always appreciative of the time you take to let others know how ServiceBox has helped your business. We are committed to building our product and thank you for your patience the last few months as we have made numerous upgrades and we believe that going forward you should not have any issues with these upgrades. As a company we have grown tremendously and these upgrades were necessary to provide the best service to your company. Thanks again for your time in completing this review. Your ServiceBox Team

Gero
Office manager (Canada)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent in person help which went for beyond what we expected.

5,0 il y a 7 ans

Commentaires : Ease of use and integration with accounting software used by our company

Avantages :

The features are constantly being upgraded and improved in consultation with industry users.

Inconvénients :

A few too many areas to access for needed answers to questions. A novice to applications would have possible problems in following steps required.

Réponse de l'équipe de Jobbox Software

il y a 7 ans

Hi Gero, Thank you for taking the time to review ServiceBox and we are happy that you have been able to see the improvements that our developers are constantly doing to make it work even better! We would be interested in clarifying and getting some additional information from you on how we can make it easier to find the answers for you in one area. If you would let us know how we can do that it would be most appreciated. Thanks, Your ServiceBox Team

Greg
Wastewater Operator (É.-U.)
Services environnementaux, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Not so great for android users

3,0 il y a 4 ans

Commentaires : Its good on most days, just wish the app was more optimized for android users.

Avantages :

The software works perfectly most of the time on my iPhone 6. Clocking in and out and just maneuvering around is quick on iPhone. I do not use this app for much other than clocking in and out of work orders and adding photos to benchsheets.

Inconvénients :

Doesn't work so great for android. Note 20 ultra is much much slower than an iPhone 6 in comparison in all aspects of the software. The app does crash every once in a while when trying to upload photos to benchseets the screen will go all black and I have to force close and restart the app.

Clayton
Electrician (Canada)
Construction, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Service box review

3,0 il y a 4 ans

Avantages :

Makes timesheets easy to manage Easy too find job descriptions and leave notes for the next person to use

Inconvénients :

Hard to find material sometimes Hit the check in or out and the submit button sometimes don’t respond and sits in loading

Réponse de l'équipe de Jobbox Software

il y a 4 ans

Hi Clayton, Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you while using our timesheets and notes features. Our team has recently finished an update to improve our material search. We want to make your experience with us at ServiceBox the best it can be, anytime you are having issues with ServiceBox please contact us at our help desk. Our team will do everything they can in order to improve your experience. If you need anything feel free to contact us. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team

Ahmad
Director (Canada)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The best tool to manage your business

5,0 il y a 2 ans

Avantages :

friendly use and efficient, easy and value for what you pay.

Inconvénients :

sometimes the mobile app is not doing what it is supposed to do .