From the system admin perspective

Publié le 08/03/2017
Stephen C.
IT Systems Administrator
Pétrole et énergies, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Avantages: The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Inconvénients: It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

C2 at Town of Candiac

Publié le 08/03/2017
Jean B.
It Coodinator
Administration publique, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

Avantages: Web based.
Database is on our site
Easy to use for our peoples.

Inconvénients: Reporting tool is sometime hard to parameter

A World of Possibility

Publié le 08/03/2017
Thierry A.
IT Network & System Administrator
Produits pharmaceutiques, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4) The web platform is very flexible and fully customizable. It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Avantages: Fully customizable.
Very good development and support, the team is attentive to our needs.

Evolving Product

Publié le 08/03/2017
Jeremy P.
IT security advisor
Biens de consommation, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Great experience.

Publié le 12/03/2018
Mirela C.
Junior Web Developer
Comptabilité, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall great

Avantages: The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.

Inconvénients: Specific Web browser compatibility matrix.
Customizabilty of certain items like the status bar or other little things like this.
Lack of customization in the various screens, complexity of the database to get our own reports.

Good ticketing system

Publié le 08/03/2017
Yan L.
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix

Commentaires: Overall good experience. Updates for bugfixes and features are recurrent, customer support is fairly fast. Learning curve is okay. Expect about 2 months from start to a working production environment. Software is flexible and we lowered our operation costs.

C2Atom Ticket management apps in progress. Do what it is supposed to.

Publié le 10/03/2017
Alexandre G.
Computer management technician
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
3/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog. Because the developpement is at it beginning, the apps may evolve rapidly.

Avantages: services catalog. Client portail. Web application.

Inconvénients: a little bit to much sticked to ITIL.

Simply the BEST!

Publié le 17/09/2015
Rachelle T.
Help Desk Manager
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

A perfect toil

Publié le 08/03/2017
Caroline B.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very easy to use and to configure.
C2 Atom people are through and professional. There's a solution for everything.
I would recommand!

Atom is a great tool

Publié le 16/03/2017
Patricia L.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix

Commentaires: My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.

Powerful tools that need a better intutive interface

Publié le 01/10/2015
Martin A.
System Analyst
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix

Commentaires: Pros:
- The Tools offer a lot of flexibility,
- The C2 team are always available
- The software always getting better and stable.
Cons:
- The screen must be more intuitive and less scrolling pages.