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En savoir plus sur eZee Absolute

eZee Absolute est un système de gestion hôtelière sur le cloud qui permet aux hôtels d'automatiser leurs opérations quotidiennes et d'augmenter leurs revenus.

En savoir plus sur eZee Absolute

Avantages :

We need to check all the reports for everyday morning meetings, so this software giving us all the reports like revenue for last night, nest month forecast,actually every-tings.

Inconvénients :

Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.

eZee Absolute - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,7
Fonctionnalités
4,5
Rapport qualité-prix
4,6

Probabilité de recommander le produit

8,8/10

eZee Absolute a reçu une note globale de 4,6 étoiles sur 5 d'après 321 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (321)

Emilie
IT Manager (Cameroun)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Scaliability

5,0 il y a 4 ans

Avantages :

Les fonctionalités des solution Cloud ont le plus d'impact et très facile à utiliser. La solition est très evolutive et s'adapte facilement à l'existant, a notre époque et même futur.

Inconvénients :

La version française n'est bien traduite. Et certains rapports lié s aux client Account, et detaillés sont absents. Sinon l'existant n'est déja pas mal.

Réponse de l'équipe de eZee Technosys

il y a 4 ans

Hi Emilie, Thank you for your feedback. We are happy that eZee Absolute is meeting your expectations. We are constantly working on improving our products and have considered reporting aspect as well. We assure that in coming time, all the modules along with the reporting as well as French Translation will get better. It will be great, if you can tell us how can we improve your experience. Do write to us at cm@ezeetechnosys.com. Regards, Team eZee.

Shaharuzzaman
Shaharuzzaman
Assistant Manager (Bangladesh)
Utilisateur LinkedIn vérifié
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Experience with eZee Absolute

5,0 il y a 4 ans

Avantages :

I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.

Inconvénients :

eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.

Réponse de l'équipe de eZee Technosys

il y a 4 ans

Hi Shaharuzzaman, Thank you for your detailed review. We're glad to know that you find eZee Absolute easy to use and it's meeting your expectations. Addressing your cons, we will surely share this to the concerned team. At eZee, we're always trying to enhance our products and improve the user experience. And we assure you that with time, you will not face any such issues; and have a seamless experience with us. If you'd like to share any more suggestions, please drop an email on cm@ezeetechnosys.com. Regards, Team eZee.

Abhinav
Director (Inde)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best hospitality solution in india which I have used.

5,0 il y a 2 mois

Commentaires : Overall it is the best. Once you learn and had command on the process and modules it serves you at upmost.

Avantages :

Detailing to the concept of hospitality. Hospitality is a complex industry and ezee has been so far the best to reach next to the complete solution.

Inconvénients :

It's very long process to learn as to many things in a place.

Firoz
Firoz
Managing Director (R.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Horrible, terrible and a system full of mistakes, error , flaw and poor support team.

1,0 il y a 2 ans

Commentaires : As a fellow hotelier having worked in the industry for 20 years I would not recommend this terrible PMS/channel manager system to anyone as you will loss money than you can image and your team will be scared to work on it as they do not trust the system at all.

Avantages :

It is all in one software with PMS, chancel manager, booking engine, guest review platform

Inconvénients :

The Ezee PMS system is flawed and the hotel will lose more revenue than it gains using this system. Every time the hotel marks the booking as a paid no-show or cancellation, the PMS will report to the OTAs free of cost. This will result in the hotel losing the virtual cards or credit card details for the no-shows + cancellations. In the last three, we lost almost 2200 in no-shows and cancellations using this flawed system. When the same was reported to the software company and escalated to higher levels, I was informed this is a system enhancement and will need to discuss internally. I am 100 % confident all hotels who have used Ezee absolute so far would have lost a lot of money due to this error in the system. The new version is boring and slow and it takes ages to process check and checks out. My team is very scared to do anything on the system as they fear losing money and we are at a point where we doing everything manually including night audits, posting of payments, and canceling bookings (writing on a book then marking on PMS system. This is how bad the system is. Every now and then you will receive over bookings during sold out days and your team would have to go through the pain of relocating an angry guest as the system made an error and hotel will receive negative reviews and have to pay extra to relocate the guest. It is not easy to move the PMS system overnight and we are waiting for the Ezee management to revert to us.

Harsh
Business head (Inde)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent customer service and product

5,0 le mois dernier Nouveau

Commentaires : Good product excellent customer service

Avantages :

Their product is good but their customer service is even better. [sensitive content hidden] my relationship manager is excellent and gets things resolved immediately

Inconvénients :

Setup is quite long and can be complicated

Hicham
Hicham
front office manager (Maroc)
Utilisateur LinkedIn vérifié
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

User friendly PMS

4,0 il y a 3 ans

Commentaires : the PMS is excellent for small to medium properties , my overall experience is quite positive

Avantages :

the PMS is one of the most user friendly on the market , easy to set up rates , room categories and much more

Inconvénients :

Ezee absolut is still under constent improvement from the ezee team , need more detailed reports as well as front desk options

Réponse de l'équipe de eZee Technosys

il y a 3 ans

Hi Hicham, Thank you so much for your review. We constantly work on enhancing our software and reporting aspect is also considering. We promise you to keep imparting our best services. Regards, Team eZee

Ajeet
Operation Manager (Inde)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

'A true asset for any hospitality business'

5,0 il y a 5 jours Nouveau

Avantages :

Its user-friendly interface and comprehensive features make it a standout choice in the industry. One of its key strengths is its ability to streamline operations, from check-in to check-out, with ease and efficiency.

Inconvénients :

While eZee Absolute offers a comprehensive suite of features for hospitality management, there are a few areas where it could improve. One aspect that could be enhanced is the learning curve for new users. While the platform is robust, it may take some time for staff to become fully proficient with all its functionalities, potentially leading to a temporary decrease in productivity during the onboarding process.while eZee Absolute is a powerful tool for hospitality management, addressing these areas for improvement could further enhance its value proposition for users.

Cybele
Rooms Division Manager (Philippines)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Efficient

5,0 il y a 2 mois Nouveau

Avantages :

24 hours support also with an additional local support

Inconvénients :

None so far.

Nirmal
Resort Manager (Inde)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product in hospitality industry

5,0 le mois dernier Nouveau

Avantages :

It was a great experience i had with ezee team. All the team members has been efficiently trained with end to end process. Once again thanks team for helping me out with software integration.

Inconvénients :

None. But could bring more options and easy way of helping hotel team while using the software.

Gayathri
Receptionist (Inde)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Its very good experience

5,0 le mois dernier Nouveau

Avantages :

The most liked in ezee is the customer support we get quick response.

Inconvénients :

As of now nothing we are good with ezee support

Afaque
Property Manager (Inde)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best PMS for management

5,0 le mois dernier Nouveau

Avantages :

Easy UI, Functional uses, Easy to understand,

Inconvénients :

Glitches of payment details, payment reminders

Abhinav
CEO (Inde)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Just Perfect

5,0 il y a 4 ans

Commentaires : It has been great, the team that set it up was just wonderful, they are actually just a call away. The software and the App are great to work on and the support team is just phenomenal.

Avantages :

It’s like an affordable version of Opera, with all the functions.

Inconvénients :

Needs a lot of training, not every employee can be hands on easily. Needs to be more user friendly!

Réponse de l'équipe de eZee Technosys

il y a 4 ans

Hi Abhinav, Thank you so much for this amazing feedback. It is an absolute delight to serve clients like you. We are constantly working on making our software and services as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Libny
Reservations Manager (Guatemala)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Ezee Absolute has helped my hotel

5,0 il y a 4 ans

Commentaires : Ezee Absolute has been an importan tool running our two hotels, it is easy to use and very user friendly. The possibilities are endless and we are always finding a new feature. They are also working constantly to improve the platform which is always a nice plus.

Avantages :

I like that it is user friendly, easy to use and they are always improving the platform. It also connects perfectly with all the OTAs we use and the reservations are always up to date.

Inconvénients :

Sometimes is hard to understand each other with customer service but they always do their best to help and solve any problems as soon as possible.

Réponse de l'équipe de eZee Technosys

il y a 4 ans

Hi Libny, Thank you so much for your kind words. We're glad that you're finding eZee Absolute user-friendly and helpful for your operations. And surely, the communication gaps with our customer service will be covered gradually. However, our constant aim would be to help you out with whatever queries you have. We assure you that your experience with us will only get better with time. Regards, Team eZee

Salah Uddin
Asst. Manager-Sales (Bangladesh)
Utilisateur LinkedIn vérifié
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Wonderful Experience with eZee Absolute

5,0 il y a 4 ans

Commentaires : As a hotelier I can recommend the eZee Absolute for managing the hotel management system as because of I have 02 years of good experience like prompt and user friendly services. Mostly I can say front office module is very much easy. Also we can use their channel management as a booking engine.

Avantages :

When I was in Department of Front Office, I had 2 years of good experience with Ezee absolute software. The most attractive part of this software is online based. Anywhere I can access to the system and know about the status of my hotel. The featuring of Ezee absolute are very much prompt and user friendly. Mostly folio management and guest preference management are very much easy. Also maintain the room allocation and future booking allocation are much easier. Support teams are supportive and they are responding very quickly. They have problem solving tutorial, if face any difficulties, you can find yourself from the YouTube tutorial.

Inconvénients :

Ezee absolute are very much user friendly but develop the desk top as well as. Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.

Réponse de l'équipe de eZee Technosys

il y a 4 ans

Hi Salah Uddin, Thank you for your review. We're super happy to know that you loved working with eZee Absolute. Product maintenance is a part of our regular enhancements and extremely important to ensure that your operations are running smoothly. However, we are continuously modifying that process and trying to reduce the maintenance downtimes for a better experience. We assure you that your experience is going to just get better. Regards, Team eZee.

Michelle
CEO (Lesotho)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Exceptionally positive experience, with the greatest appreciation for the amazing after sale support

5,0 il y a 6 ans

Avantages :

I have had the opportunity to work with numerous PMS and POS solutions for in excess of 15 years in the local market and rate eZee Absolute as the top performing solution in terms of features, ease of use and flexibility. The fact that the solution is cloud based offers my clients an affordable solution with the necessary redundancy. The system architecture reduces implementation time and further allows for increasing efficiencies when managing front office processes. The product has more than 400 integrations which allows us to provide a seamless integrated solution to our clients. The technology is always in line with industry trends which allows us to offer our clients a competitive edge. The after sale support is phenomenal with the majority of our calls receiving resolution during the first contact. We have used the eZee suite of products extensively implementing it in numerous properties and would highly recommend it to any hotel with the view of improving efficiencies.

Inconvénients :

Initially there were specific local settings that were not available, however the approach of Ezee to integrate to local vendors and the speed at which this development is carried out reinforced my initial belief that the product was well suited to the South African market.

Réponse de l'équipe de eZee Technosys

il y a 6 ans

Hi Michelle. Wonderful that you took time from your busy schedule to review us. Thanks for your kind words.

Dhananjay
Owner (Inde)
Utilisateur LinkedIn vérifié
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Basic

1,0 il y a 5 ans

Commentaires : Although the support is good, but basic knowledge and functionality of the report is missing. They need to have a solid report for the module which would be check out summary report which shows invoice wise room charges with tax break up, and mode of settlement (cash, bank or credit)

Avantages :

Although the support and team is good, but they are not able to

Inconvénients :

They really need to work on their reports, which is below par and not suitable for hotels who do group business. For example, The folio list report shows 20 room booked under 1 group as 20 different invoice numbers in the report, where as 1 invoice has been generated for the group. This is a major flaw and concern for hotel doing MICE & group business. Also the Payment detail report doesn't show any tax break up and is suitable for taxation purpose. They need to come with a solution on urgent basis before they start losing clients.

Réponse de l'équipe de eZee Technosys

il y a 5 ans

Hello Dhananjay, Thank you for such a detailed review. We assure you to look at the factors which you have highlighted here. It would be great if you could discuss your problems with your account manager. As they monitor your account closely, they will surely be able to help you with everything. Moreover, you can even get online with our experts who assist hospitality group like yours on 24x7x365 live support. Meanwhile, Please keep sending your suggestions at cm@ezeetechnosys.com. We assure you to give our best efforts in giving you the best user-experience. Regards, Team eZee

Vinodh
Director (Inde)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User-Friendly and Great Support

5,0 il y a 6 ans

Avantages :

We use eZee absolute across all our 8 Properties, We are impressed with the overall experience and specifically with SSO, Clean UI and for sure user-friendly PMS Software. Team can learn PMS in a day and rollout is quick. Most Importantly very quick and responsive tech support.

Inconvénients :

Since we have multi-property, Centralised database would have been great help to retrieve data, understand this on the roadmap.

Réponse de l'équipe de eZee Technosys

il y a 6 ans

Hi Vinodh. We are glad to have your review over here. Regarding the cons, we totally agree with you to manage your multiple properties, you would require a single login. However, we have found that you are already facilitated with our CRS account feature which allows you to manage single login credentials for accessing multiple properties. Incase, you have any queries please reach us on our 24/7 live support or to your dedicated account manager. Please keep sharing your valuable feedbacks with us over cm@ezeetechnosys.com Regards, Team eZee.

Ayman
Owner- partner (Arabie saoudite)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

All at one place

5,0 il y a 4 ans

Avantages :

I like the way PMS is designed. Easy to learn . Fast to get required tasks accomplished.

Inconvénients :

PMS Purchasing & part As it was a bit confusing

Réponse de l'équipe de eZee Technosys

il y a 4 ans

Hi Ayman, Thank you so much for your feedback. We are glad that eZee Absolute is meeting your requirements. We are deeply sorry for the confusion and inconvenience you had while purchasing. We will pass this message to the concerned team and they will get back to you. If you have any suggestions regarding any of our solutions, then please send them to us at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Regards, Team eZee

Ibrahim
Director. (Maldives)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent after sales service.

5,0 il y a 5 ans

Commentaires : Since we are new to hotelier business and wanted to streamline the whole operation remotely, we choose eZee as our partner for our PMS. From the setup to the final live process, we received excellent support from CSR here in Maldives. Anything inbetween, was attended and solved professionally. With regard to the software, I would say it’s all integrated and easy to use, along with the channel manager, you are able to manage a property with less effort, efficient and reliable. We will highly recommend eZee as No.1 PMS for a smooth operation. Thank you very much the eZee team and indeed everything’s very EASY.

Avantages :

After sales is excellent. Ease of use and very much user friendly.

Inconvénients :

I would say, if you can enhance the overall look of the software, more over the design will be good.

Réponse de l'équipe de eZee Technosys

il y a 5 ans

Hi Ibrahim, Thank you for such a great review. We're glad to know that our solution is exceeding your expectations. We've noted your suggestion and have added it in our list. As you might be aware, we're constantly updating our solutions with latest requirements, ensuring that you have a great experience while using them. Rest assured, we'll do our best to improve your experience with us. In case you have any issue while using the solutions, you can always get in touch with your account manager or live 24x7 support. Regards, Team eZee.

NARESH PAWAR
Owner (Inde)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A very good software that is made in India and has equally good service & support Team.

5,0 il y a 6 ans

Avantages :

eZee Absolute being a cloud software does not require to be installed on different machines. You simply have to login with your user name and password to login to your hotel account. It is very convenient and easy to use. If by chance there is anything unclear you can call the support team and talk to them directly to get their help.

Inconvénients :

sometimes the phone support shows up as busy. In such times I normally try their skype or other chat support and get help. Few more feature can still be added to help hoteliers like me.

Réponse de l'équipe de eZee Technosys

il y a 6 ans

Hi Naresh, Thank you for taking out your precious time to write about us and appreciating our support team. It gives us immense pleasure to know that you found our product very convenient to use. We assure you that your experience with us will get better with time. Regards, Team eZee.

Altaf
Director (Inde)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Over all experience is Good - Backend Team and Their Help is the thing keeping me attached to ezee

5,0 il y a 6 ans

Commentaires : exposure to online travel portals - anywhere management of software as it is cloud based . ease of use - time management -

Avantages :

ease of use - simple - to the point - hasslefree | all team members are so keen to help - I hardly come across with such team while using any other software - they do anything to get your work done and most important any part of the day or night ( this is fantastic) feel safe and carefree to use the software as help is just a click away anytime - Representative has guided me so well and were always there to help.

Inconvénients :

billing system - tax system - accounting part | GST NEEDS TO HAVE BILL NO IN ORDER SERIAL WISE - EZEE IS NOT ABLE TO HELP ME WITH THAT - GST PART IS KIND OF VERY COMPLICATED WHEN FEW THINGS COME ACROSS - ALREADY REFERRED SAME TO REPRESENTATIVES

Réponse de l'équipe de eZee Technosys

il y a 6 ans

Hi Altaf, we're excited to hear that you loved our live support. We're not very clear on what kind of GST invoices you'd like to have. So it would be great if you can communicate with your account manager and share your exact requirements. They will look into it and let you know the solution for it. Regards, Team eZee.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôtellerie, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ezee Hotel Software

4,0 il y a 2 ans

Commentaires : Overall with PMS and POS we were Happy. We shifted recently as we wanted a software with MMS and Finance also included.

Avantages :

The PMS and POS were good. The Demo and Deployment support by Ezee India Team were Good.

Inconvénients :

Need more upgrdation need to develop accounting, CMMS and MMS.

Réponse de l'équipe de eZee Technosys

il y a 2 ans

Hi, We are glad to know that you chose eZee Absolute and were happy with it. Although, you had to shift due to some reasons. We constantly work on enhancing our software and MMS would surely be in the bucket. We hope to serve you again in future. Regards, Team eZee

Shrawan
Accounts Manager (Inde)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Must have for every hostel business!

4,0 il y a 6 ans

Avantages :

It's been two years we are using Ezee Absolute software at Roadhouse Hostels and it's very user friendly and cost effective, as the name suggest "Ezee Absolute" its very easy to use. The support team acts promptly to help and clears our doubts very patiently. They are having integration with lots of OTA so suitable for any kind of business small or large.

Inconvénients :

I wish if there were more customization available for tally integration but still there is nothing to complain about.

Réponse de l'équipe de eZee Technosys

il y a 6 ans

Hi Shrawan. We are grateful to receive your feedback. We are glad you found our software easy and cost effective. Our team is always eager to support clients like you. Stay in touch and say hello to us at cm@ezeetechnosys.com. Best regards, Team eZee

Sylvester
Director (Thaïlande)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

We have been using this as our Cloud PMS and works well. Rare blackouts and pretty clear functionali

5,0 il y a 7 ans

Commentaires : Good cloud based PMS system

Avantages :

In the cloud. Many functions, good reporting software. Can track who did what. Can send automated check-in emails etc.

Inconvénients :

-Should have more options to select what is send automatically to which staff member under email settings general. -In house sheet, showing people staying over, people leaving and people arriving, now only the arrival list is send the departure list is separate. -Reporting should show bookings and revenue per nationality -Should be a way to hide old staff in the user list, the list get really long now.

Réponse de l'équipe de eZee Technosys

il y a 7 ans

Hello again Sylvester. We are glad to receive this product review from you. We are currently enhancing emails notification module and working on more granular settings. You¿ll get to see those in our upcoming release. Write to us at cm@ezeetechnosys.com for anything that you want in email notifications or in report sections? For reporting, we can always develop customized reports for you. Kindly get in touch with us. While for hiding old staff list, we will share your feedback with developers to check if we can hide the disabled users by default. Regards, Team eZee.

Manpreet
Manager (Thaïlande)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Yeah It was a great Experience with CSR , he always in supportive mode and full of knowledge.

5,0 il y a 7 ans

Avantages :

Easy to handle and always good to use as it is a cloud system, no worries about the data loose and system crash.

Inconvénients :

sometime slow and we feel a common problem every month that even we paid the Invoice still we are received the Pending reminder. We Suggest extract that user who already paid their part and just send the mail only to them who are still pending.

Réponse de l'équipe de eZee Technosys

il y a 7 ans

Thank you for your appreciation, we passed your regards to Mr. Singh and he was delighted to hear this. Sometimes, slow internet connection might cause the system to run slow since it is cloud based. For the payment reminders, please contact our Subscription Team at subscription@ezeetechnosys.com and tally the payment records. Hence, you¿d know why you are receiving the reminders. Regards, Team eZee.