Avis clients sur eZee Absolute

Scaliability

Avantages :

Les fonctionalités des solution Cloud ont le plus d'impact et très facile à utiliser. La solition est très evolutive et s'adapte facilement à l'existant, a notre époque et même futur.

Inconvénients :

La version française n'est bien traduite. Et certains rapports lié s aux client Account, et detaillés sont absents. Sinon l'existant n'est déja pas mal.

Great Experience with eZee Absolute

Avantages :

I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.

Inconvénients :

eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.

ASH Technologies

Commentaires : Very good

Avantages :

Incredibly user friendly, able to conduct various daily tasks from one screen. Moving from one application to the other is simple as well as returning to the initial task.

Inconvénients :

Reports need some work in terms of stock standard reports already loaded for guest history and customer relationship management.

It's great in terms of online management for hotel

Commentaires : It's good

Avantages :

It's mobile usability. And remotely management ease.

Inconvénients :

Guest database is not practical. If we change any guest details it impacts on all earlier bookings of the same guest.

Horrible, terrible and a system full of mistakes, error , flaw and poor support team.

Commentaires : As a fellow hotelier having worked in the industry for 20 years I would not recommend this terrible PMS/channel manager system to anyone as you will loss money than you can image and your team will be scared to work on it as they do not trust the system at all.

Avantages :

It is all in one software with PMS, chancel manager, booking engine, guest review platform

Inconvénients :

The Ezee PMS system is flawed and the hotel will lose more revenue than it gains using this system. Every time the hotel marks the booking as a paid no-show or cancellation, the PMS will report to the OTAs free of cost. This will result in the hotel losing the virtual cards or credit card details for the no-shows + cancellations. In the last three, we lost almost 2200 in no-shows and cancellations using this flawed system. When the same was reported to the software company and escalated to higher levels, I was informed this is a system enhancement and will need to discuss internally. I am 100 % confident all hotels who have used Ezee absolute so far would have lost a lot of money due to this error in the system. The new version is boring and slow and it takes ages to process check and checks out. My team is very scared to do anything on the system as they fear losing money and we are at a point where we doing everything manually including night audits, posting of payments, and canceling bookings (writing on a book then marking on PMS system. This is how bad the system is. Every now and then you will receive over bookings during sold out days and your team would have to go through the pain of relocating an angry guest as the system made an error and hotel will receive negative reviews and have to pay extra to relocate the guest. It is not easy to move the PMS system overnight and we are waiting for the Ezee management to revert to us.

best hospitality software

Commentaires : he dashboard and calendar on Cloudbeds were the features that most impressed me. It is simple to get a clear picture of the check-ins, check-outs, and occupancy from these 2 functions. Of course, the calendar also has other useful subfunctions. The integration with a sizable pool of vendors to expand the fundamental HMS and customise it specifically to each hotel's operations is another equally cool feature, in my opinion.

Avantages :

11)It's very simple to use and implement, and I can access it from my phone, allowing me to work from virtually anywhere. For me, the game changer is the customer support, which is always extremely fast and staffed by highly trained individuals.

Inconvénients :

The support staff is always available to help us whenever we have a problem. Apart from many other features, I like the few things which are available in front before is now hided after update.

Spend little Save unlimited

Commentaires : It helped in expansion a lot, Using technology is not a task, but adopting the technology is difficult, we are still not been able to adopt its 100% of the features, it offers a lot more what we actually use internally.

Avantages :

The first thing i like in Ezee is its Customer Support which is not a easy task , Currently we are running 7 properties and almost each property use live chat option when they get stuck and it get resolved without connecting a call. The speed of the software is too good, it never crashes on group check ins, no errors at all

Inconvénients :

It's overall look and feel is not that good, but it can be ignored as it is being used internally. Guest portal look and feel can be improved

Dedicated to make Hotelier's Life really Ezee

Commentaires : Being Ezee Absolute users for the last 3 years in almost 13 of my hotels ranging from a small boutique hotel of 10 rooms to a medium-range hotel of 70 rooms inventory, I can confidently say that the experience of absolute professional business relations starts right from the time you submit your product joining request to Ezee followed by the pricing quotation, Data gathering process, profile creation, OTA's mapping, operational staff training and continues with endless 24/7/365 support.

Avantages :

Overall as an "HMS/PMS", Ezee Absolute is 2nd to none in terms of any operational or administrative requirements of any accommodation service provider no matter how big or small it is. Being the single company to offer both HMS & Channel Manger and the connectivity between Ezee Absolute (PMS) & Ezee Centrix Centrix (Chammel manager) is something which makes this product very exclusive and a top choice for hotels as most of the other systems do not offer both these services through one platform. Besides all these "24/7/365 live chat on Ezee Absolute" is something I like the most about Ezee Absolute as it is not only the real 24/7/365 support available as it claims but at the same time the response from the support team, the product knowledge of the support team staff, their eagerness to help, professional attitude, etc are some of the features that make Ezee the top choice for hoteliers.

Inconvénients :

It is a real tough ask from a customer that is enjoying the product with complete satisfaction but the missing system-generated P&L report is something to be looked forward soon in place.

Practical, proficient and easy to use

Commentaires : We are benefiting from the software from day 1. It helps on every aspect and step of the way throughout the business day. From having a better overview to being more organized and ready.

Avantages :

The software is very easy to integrate, set-up and use. Since it is a easy set-up it helps safe time to train your staff. In return you get a up-to-date product that helps you manage and integrate your day to day operations more sufficiently and smarter.

Inconvénients :

We do wish that their would be more direct shortcuts to the things you use more and to have direct access to. This was already discussed with a technical IT staff and manager and we are working on implementing this very soon.

Employee friendly software

Commentaires : Excellent, We will recommend it to all our known corporate members.

Avantages :

This is the most employee friendly software that we ever used. Technical assistance is available 24hrs. Easy to operate & very reasonable comparing to other brands.

Inconvénients :

Nothing as such it seems perfect. We would like to take more additional services through eZee absolute.

One of the best

Avantages :

It's phone support and all the staff members are just awesome

Inconvénients :

Self checkin option is missing. There must be some options to collect the customer details from what's app or sms before tye checkin so we don't have to collect it and update it manually.

Wonderful Experience with eZee Absolute

Commentaires : As a hotelier I can recommend the eZee Absolute for managing the hotel management system as because of I have 02 years of good experience like prompt and user friendly services. Mostly I can say front office module is very much easy. Also we can use their channel management as a booking engine.

Avantages :

When I was in Department of Front Office, I had 2 years of good experience with Ezee absolute software. The most attractive part of this software is online based. Anywhere I can access to the system and know about the status of my hotel. The featuring of Ezee absolute are very much prompt and user friendly. Mostly folio management and guest preference management are very much easy. Also maintain the room allocation and future booking allocation are much easier. Support teams are supportive and they are responding very quickly. They have problem solving tutorial, if face any difficulties, you can find yourself from the YouTube tutorial.

Inconvénients :

Ezee absolute are very much user friendly but develop the desk top as well as. Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.

Really Good Software for the all the Hospitality

Avantages :

- Support is Excellent - People are friendly who works the back end.

Inconvénients :

- Some take might take longer than others -

This software helped me integrate different parts of my hotel together and the support is for real

Commentaires : Increased online booking
better integration and communication between front desk, kitchen and accounts

Avantages :

1. Can post room food bill from Optimus directly into the rooms 2. Reports give great operational and financial snapshots. 3. Auto night audit feature saves time for my front desk staff 4. Mobile app lets me track bookings, upcoming arrivals and departures as well as in house guest folios on the go 5. Accounting software interface enables me to transfer date in a smooth and efficient manner to Tally 6. Customer support is for real, always available 7. OTA bookings are directly posted to the software and are visible

Inconvénients :

1. You need laser printer to print room invoices so don't try to use dot matrix, which they will advice you as well 2. It took me a while to understand the back end configuration but once you learn it its a great tool to customize the software to your needs so be ready to spend sometime with the configuration part from time to time to make changes when they arise and also help is available 3. Need decent seep internet and all the time to run the software, I switch to a new and better internet service provider after the software was installed but what was good for customer service as well since we provide free WiFi to customers

Ezee Amazing how we could survive without it!

Commentaires : I am still amazed how easy it is to use and how much time we gained with it. Not to mention how much more revenue we generated with it! I am very glad that the easy team keeps developing its product!

Avantages :

We are a small hotel and use Ezee 2 years now, it is very easy to use and the Distribution system makes it all worth while. It is easy to use for all receptionist. And if you have an issue you just contact the help desk and they will help out right away.

Inconvénients :

If there is anything to say, I would like to improve the group module mostly concerning invoicing. To be able to generate just one invoice number for a group would be easier for our administration and the clients or agents.

Good service, it's quite easy to use and settle

Commentaires : Taking care of the hotel remotely
Getting real time information
Once it is connected with the channel, it's awesome

Avantages :

Web Based Software It has very quick customer support The price of the tool to the service you get is great

Inconvénients :

Difficult to connect to OTA's There are too many windows, you have back office, front office and the OTA channel

We have been using Ezee for the last 3 years and very happy with their customer service.

Avantages :

We are a chain of hostels, Ezee customised and configured their product according to our requirements. Their software is very easy to use. They provide free training whenever required. It has definitely helped us in smoothening our operations . The various reports that can be generated reduces manual work and minimises errors.

Inconvénients :

Reputation management is missing. Integration with TripAdvisor and other popular Ota's like booking.com, Makemytrip,GoIbibo to reply their reviews directly from the platform would be really helpful and unique.

A very good software that is made in India and has equally good service & support Team.

Avantages :

eZee Absolute being a cloud software does not require to be installed on different machines. You simply have to login with your user name and password to login to your hotel account. It is very convenient and easy to use. If by chance there is anything unclear you can call the support team and talk to them directly to get their help.

Inconvénients :

sometimes the phone support shows up as busy. In such times I normally try their skype or other chat support and get help. Few more feature can still be added to help hoteliers like me.

Master account

Commentaires : I would choose another channel manager because they update the software and change it like 360 degrees form night to day all the time

Avantages :

Many features for all the hotel admin Connect with almost the most OTAs on the market Have a 24/7 support

Inconvénients :

If one of the rates is not ok because of any reason like an OTA discount everthing get wrong Not so user friendly for the hoteliers Many features that are for the same use Not a pretty interface One of the most expensive channel manager The support team is on India so the english is really confuse sometimes

Program have all necessary features for handling daily and future issues of the hotel.

Avantages :

It is easy for use. Very User friendly. Flow of the hotel personal doesn't effects working quality. We have all necessary tools for managing hotel, also reduce costs on commission for OTA-s with help of booking engine of Ezee PMS and it's marketing tools. System is cloud based. Doesn't have system bugs (at list we didn't have troubles with it. Support is very friendly, fast and professionals. We are really glad to have solved one of the main problems concerning PMS software. Thanks to Ezee Absolute.

Inconvénients :

- Trying to recall problems, or at list what should I have changed in system, but doesn't come any good idea. - Nothing important to be listed.

We have been using this as our Cloud PMS and works well. Rare blackouts and pretty clear functionali

Commentaires : Good cloud based PMS system

Avantages :

In the cloud. Many functions, good reporting software. Can track who did what. Can send automated check-in emails etc.

Inconvénients :

-Should have more options to select what is send automatically to which staff member under email settings general. -In house sheet, showing people staying over, people leaving and people arriving, now only the arrival list is send the departure list is separate. -Reporting should show bookings and revenue per nationality -Should be a way to hide old staff in the user list, the list get really long now.

Great customer service all the way from India. Not even in my own country LOL.

Commentaires : Great!

Avantages :

I like the ease of use, great customer support when needed. Also the broadness of products and modules that can all be integrated and they work great together.

Inconvénients :

I think the interface is a bit blend. Some color would make the interface more attractive.

the experience with eAbsolute is quite positive, it helps to manage the reservations very easily.

Avantages :

you can change and modify the reservations very easy. even the feature to hold a reservation with the remember email is quite good

Inconvénients :

the software needs quite good internet connection and in galapagos most of the time the internet is bad. so the software is very slow and you have to restart the system quite often

Very easy to use

Avantages :

The ease of usability and It's not slow are the two things we like. The interface is also nice and looks decently good. It has almost all the required feature and top of that eZee have good support, that makes everything better.

Inconvénients :

The reports can be a little better, especially while exporting the reports into excel format. Everything else is fine.

It's really easy to use.

Avantages :

I am using it since 4 years and been a hotelier for past 32 years, Ezee soft ware is my best as most important features are available.

Inconvénients :

When ever need to receive a assistance 24 hours your tearm helping. Specialy Sumit and Bhavesh even at mid night they support me. I absolutely appreciate the way they help us. These two gentlemen is out standing. There knowledge and support Also the team online support great.