15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur Accelo

Accelo est le CRM (Customer Relationship Management) primé dont vous avez besoin. Entretenez des ventes, créez des propositions et gérez des projets clients dans le cloud, via n'importe quel appareil.

En savoir plus sur Accelo

Avantages :

Non disponible

Inconvénients :

Non disponible

Accelo - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,5
Fonctionnalités
4,4
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,4/10

Accelo a reçu une note globale de 4,5 étoiles sur 5 d'après 172 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (172)

Isabelle
Isabelle
Ventes (Bénin)
Utilisateur LinkedIn vérifié
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Accelo , logiciel moderne de management

5,0 il y a 8 mois

Avantages :

Avec ce logiciel, j'ai la facilité de combiner les ventes et ça m'aide beaucoup pour la gestion de mes projets marketing

Inconvénients :

Le coût exorbitant de l'abonnement est à revoir

Réponse de l'équipe de Accelo

il y a 8 mois

Hi Isabelle, thank you for leaving a review! We're happy to hear how Accelo has been able to help manage your sales and marketing projects. We appreciate your feedback on our subscription pricing and we're happy to share we recently released new pricing packages. You can read more about those at https://www.accelo.com/pricing/.

Moïse
Managing Director (Congo-Kinshasa)
Cosmétiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Accelo est irremplaçable

5,0 l’année dernière

Avantages :

Maintenant que ça ferait déjà plus de 3ans que j'utilise ce logiciel pour faire de la publicité et suivre en ligne mes activités c'est vraiment super car c'est tellement simple à utiliser

Inconvénients :

Depuis que j'utilise ce logiciel je n'ai rien remarqué comme mal jusque là, j'espère que ça va continuer ainsi

Réponse de l'équipe de Accelo

il y a 12 mois

Hi Moïse, thank you for taking the time to share your feedback. We're so happy to hear that Accelo has become an irreplaceable part of your client work management. Thank you again for taking the time to leave a review!

Serge Isidore
Serge Isidore
Gestion Clientèle (Bénin)
Utilisateur LinkedIn vérifié
Gestion des investissements, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Un meilleur logiciel de CRM

5,0 l’année dernière

Avantages :

Accelo est un logiciel que j'apprécie beaucoup sa flexibilité et ses diverses fonctionnalités tels que les facturations en ligne , les rapports des entreprises . Ce qui m'a énormément aidé dans mes services . Je le recommande

Inconvénients :

Je recommande vivement aux autres prospect. Facile à utiliser . J'ai pas eu d'inconvénient

Réponse de l'équipe de Accelo

il y a 11 mois

Hi Serge Isidore, thanks so much for your review. We're so happy to see some of the ways Accelo has helped support your services and we appreciate the time you took to share your feedback!

Pascal
Pascal
Gestion de clientèle (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Outils de gestion des projets

5,0 il y a 9 mois

Avantages :

L'automatisation et la flexibilité des services de l'entreprise et surtout dans le domaine de la publicité.cest un logiciel facile à utiliser.

Inconvénients :

La multiple fonctionnalités et sur tout le payement du support client

Réponse de l'équipe de Accelo

il y a 8 mois

Hi Pascal, Thank you for your review! We're thrilled to see how the automation and customization of Accelo's platform is benefitting your business. Thank you again for taking the time to share your feedback!

Holonou
Holonou
Gestion de clientèle (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Outils de projet

5,0 il y a 10 mois

Avantages :

Très facile à adapterLes multiples fonctionnalités tel que la vente les provisionsEt affection des tâches

Inconvénients :

La non disponibilité dans certains paysEt la maîtrise

Réponse de l'équipe de Accelo

il y a 10 mois

Hi Holonou, thank you for your review! So happy to see Accelo is helping you and your team manage projects at your accounting firm. Thanks again for taking the time to share your feedback.

Maurice René
Maurice René
Commerce (Bénin)
Utilisateur LinkedIn vérifié
Marchés boursiers, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Meilleures logiciel pour la gestion des projets

4,0 il y a 8 mois

Avantages :

Facile à prendre et à utiliser grâce à sa fonctionnalité. Ça m'aide beaucoup , pour la gestion de mes projets.

Inconvénients :

Je recommande vivement autres prospect . J'ai pas eu d'inconvénients.

Réponse de l'équipe de Accelo

il y a 8 mois

Hi Maurice René, thank you for leaving a review! We're so happy to hear that Accelo has been helpful for managing your projects and that you're finding the platform easy to use. We really appreciate you taking the time to share your feedback!

Meredith
Meredith
COO (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

The Best CRM!

5,0 il y a 5 ans

Commentaires : We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.

Avantages :

Ease of use, completely customizable, thoughtful and useful features!

Inconvénients :

I wish I would have found it so much earlier than I did!

Krishna
Krishna
Human Resources Generalist (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

An intuitive, multi-service management system

4,0 l’année dernière

Commentaires : Superb system that's both feature-rich and simple to navigate. Accelo contributes to the smooth running of business processes. The various features and the low monthly cost make for an excellent value. Accelo is the easiest and most effective data analytics & service platform available. Capability for automation is a plus.

Avantages :

Accelo's unique scheduling feature and ease of collecting input from integrated platforms were also huge benefits. Accelo's time management features and the cost-effectiveness of Automation's products make it an ideal choice.

Inconvénients :

While Accelo's extensive features make it ideal for adaptation, managing numerous projects at once can be difficult. It's not simple to get data from different sources.

Réponse de l'équipe de Accelo

l’année dernière

Hi Krishna, thank you for your review! We're so glad to hear about your positive experiences with Accelo's scheduling, time management and reporting tools and we're thrilled that the platform has provided a solution to help keep your business processes running smoothly. Thank you again for taking the time to share your feedback!

Laura
Communications Manager (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Accelo Has Been So Reliable and Easy to Implement

5,0 il y a 2 mois

Avantages :

Accelo is a must-have project management software that has been meeting our needs. I like the features of Accelo because they are powerful.

Inconvénients :

I like how simple and flawless Accelo has been. It has been.

Daniel
Australie
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Run away! Terrible quality updates and the worst customer service. False advertising of integrations

2,0 il y a 8 ans

Commentaires : The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).
Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund.... Staff have no idea about their own product as it changes so drastically so often. A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us. We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention. The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law. The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs! We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!

Réponse de l'équipe de Accelo

il y a 5 ans

Daniel was obviously quite upset when he wrote this review. Unfortunately, it didn't represent reality at the time or since. Daniel's claim re: continuing to charge him and take payment after cancellation is mistaken, which he subsequently admitted: "My apologies, we're using Xero and it had lined up a debit with Accelo instead of the correct payment." Daniel's claim re: the CEO issuing threats is also mistaken. The only one making threats in the interaction between Daniel and Accelo was Daniel - he threatened to take legal action by specific deadlines if we didn't change our website: "Please remove the false advertising within 2 weeks.. or I will lodge my original claim with fair trading". We politely declined to modify our speech to fit with his (incorrect) opinions and reminded him that as a US company we have rights to free speech. While it is a shame that Accelo wasn't able to help Daniel's business, this review is not fair or accurate by the reviewers private admissions.

Hailey
admin assistant (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Necessary for project tracking

5,0 il y a 3 mois

Avantages :

I like that we can compare sales, work flow from month to month, year to year. Great resource for keeping track of your business.

Inconvénients :

There have been some hiccups, that I think were just user errors. All issues are always solved in a timely manner.

Kelly
Kelly
Design Engineering Manager (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Improved team collaboration and productivity

4,0 il y a 7 mois

Commentaires : In general, working with Accelo has been a good experience for us. It has become the nerve center for our team, facilitating better communication and increased output. The adaptability of the platform and its emphasis on developing teamwork are ideal for our kind of teamwork in the office.

Avantages :

Accelo's best feature is its collaborative workspace. The platform's communication tools, including shared calendars and real-time updates, foster team collaboration. The centralized project and client information ensures everyone is on the same page. Accelo's intuitive interface and user-friendly collaboration features enhance our team's productivity, facilitating seamless communication and efficient project delivery.

Inconvénients :

Although Accelo does a great job at facilitating collaboration, the functionality of its mobile app might be improved. Teams that need access to client and project data while on the go would benefit from a better mobile experience.

Réponse de l'équipe de Accelo

il y a 7 mois

Hi Kelly, thank you for taking the time to share you feedback. We are thrilled to hear that Accelo has helped foster a collaborative team environment and has improved productivity and efficiency in your project delivery. We also appreciate your honest feedback about the mobile app experience, and we're thrilled to share that our team is currently working on a new Accelo mobile app to help teams manage their work on the go. You can find more about this new app (currently in beta), on our blog: https://www.accelo.com/resources/blog/explore-the-new-releases-in-our-mobile-app-beta/ Thanks again for your great feedback and for taking the time to leave a review!

Maddie
Maddie
Game Developer (É.-U.)
Utilisateur LinkedIn vérifié
Jeux vidéos, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Report editing and client portal accessibility

4,0 il y a 9 mois

Commentaires : The ecosystem incorporates both email and task management, and time tracking and payment can be done with minimal effort. This isn't advertised anywhere else that I've looked. All of my project, sales, invoicing, billing, and client communication needs to be managed in one central location. I am just starting started, but Accelo has already proven invaluable in helping me manage my workload and delegate responsibilities.

Avantages :

Timekeeping is helpful and can be done in a variety of ways. It can be recorded manually or with the help of a timer. The Client Area and the Flexibility of Report Revisions. The design of the layout appeals to me. I like how simple it is to make new templates, and how the platform can handle the bulk of my business operations. Since Accelo had everything we needed, including a client portal, we made the transfer.

Inconvénients :

The vast array of features and customization choices can be overwhelming at first. The tasks you set up at the beginning of your workflow can have an impact on your billing later on.

Réponse de l'équipe de Accelo

il y a 9 mois

Hi Maddie, thank you for your review! We're thrilled to see the multiple ways you've been able to use our platform to simplify your business operations. We appreciate your feedback about the initial learning curve and the importance of setting up tasks correctly for billing. Your insights are valuable in helping us improve the user experience. We're delighted that Accelo has become an essential tool for managing your workload, projects, invoicing and client communication all in one place. If you ever have any questions or suggestions, please feel free to reach out. We're here to support you in your journey with Accelo!

James
President (É.-U.)
Ressources humaines, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Opitimized and Automated our Workflow

5,0 il y a 4 ans

Commentaires : Automated our business process from sale, to project, to billing. All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing.

Avantages :

We switched to Accelo after using other inferior products for 18 years. We have been pleased with the front-to-back automation that is now seamlessly running critical portions of our business. With Accelo, we have been able to place several business functions on one platform, where before, we had to use several products to accomplish the same thing - with little or no automation. We are now more automated and productive. Our team loves the product! With the current COVID pandemic, we have found ourselves having to do more with less. To meet these new challenges, we are taking full advantage of Accelo's Expert Services Program and have partnered with an Accelo Implementation Manager. The benefits to our team and bottom-line were immediate. When this crisis is over, we will recover quicker and grow our business with more confidence using the software.

Inconvénients :

We love the software. As others have stated, we wish that we had been using it years ago.

Christine
Finance Manager/IT manager (É.-U.)
Urbanisme et architecture, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées précédemment :

Product Analyzer

5,0 il y a 5 ans

Commentaires : I enjoyed working with both the Tech and Sales reps. The tech rep was awesome in answering any questions I had at any one time. We did several webinars where the tech and I worked through questions/issues I was having. They have great learning videos, and although I wasn't a part of it, they had a good setup and training program for the end user I was recommending them to. Not once was I told that I was asking too much and would need to purchase before getting answers.

Avantages :

I loved the analytics of this product. I was demoing several products for a client that was looking for a PM software that handled a lot of their issues. This software fit the bill. They let me demo it for over 2 months, as I also had a full time job at the time that interfered with my daily testing/playing time with it.

Inconvénients :

I pick up new software fairly easy. I did have a major learning curve with this software. But once I got over that it was smooth sailing from there on out.

Granville
Granville
CEO (Kenya)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Accelo is one of the best out there

5,0 il y a 5 ans

Commentaires : We have been able to professionally manage our projects and automated our billing. Integration with third party email clients such as gmail has made it easy to manage communication under the activity feature.

Avantages :

This software is feature rich but more specifically, this is a software that has helped us manage our entire sales cycle from managing contacts, Lead tracking, project planning and automated billing. But the most impressive is there is a client portal feature for our clients to collaborate on projects, accept quotes and view invoices.

Inconvénients :

I hate that one has to pay for customer support.

Tom
Head of Operations and Finance (R.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Scale Your Business

5,0 il y a 5 ans

Commentaires : Business scaling
Quality control
Task management
Utilisation
Transparency for clients
Cost management

Avantages :

We are able to fully process our business with the detailed project plans, scheduling and capacity tracking which gives us very detailed and accurate forecasting for capacities. The whole business now trusts the reliability of the system and the data in it so much that we report daily on the state of play with task management and capacities to move resources around which helps us deliver work quicker for our clients. We are forecasting for hiring new resources based on the system data, conducting price reviews and making lots and lots of continuous process tweaks with the confidence that Accelo is our living process documentation via the templates. Also, with the detail in the project plans is something we are able to leverage in the sales process to show prospects we have robust processes that will ensure the best quality content creation.

Inconvénients :

There are still some more features we would love to see in the future which would help us automate more and reduce admin but the revamp on the community ideas page gives great confidence to everyone at Digital 22 that if it will benefit enough people then there is a good chance we will see these and more great updates in the near future.

Kevin
Senior Software Engineer (É.-U.)
Logiciels, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Management Tool for Manage Project

5,0 il y a 2 ans

Avantages :

It's capacity to handle various activities with various customers, and even house various tasks with a similar customer. This permits me to follow how much work I've finished with every customer on a granular level, versus the time dispensed for the task.

Inconvénients :

That would most likely be the manner in which I need to look for authoritative errands when I really want them. Since they're not relegated 100% of the time to me I actually need to pull them up on the inquiry bar. Additionally, I think that it is unwieldy to deal with every one of the new windows that accelo opens when I make a period passage.

Réponse de l'équipe de Accelo

il y a 2 ans

Thanks Kevin for the great feedback! We'd love for you to share any additional information on the usability or your ideal experience when it comes to searching or completing work, within our Ideas Forum (ideas.accelo.com). We have some exciting integrations in the pipeline - so stay tuned. Thanks for being a part of the Accelo community.

Valentina
CEO (Australie)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Flexible, customisable, easy to use

5,0 il y a 6 ans

Commentaires : Business clarity on tasks and requirements and deadlines are definitely my favourite. I love the platform a lot, but as a small business (1st year of operation), it's by far my biggest expense after rent (and not much between the two figures). Perhaps my set up isn't correct with user admins, but the #1 priority is for timesheets, and for that, everyone seems to need the most expensive option. Honestly, I'm at a point where I have to review other platforms because of the cost, but I really don't want to because I do honestly believe in what Accelo can do and if using all the right features, I know will be integral for the business to grow.

Avantages :

I love that I don't have to teach my team to use Accelo, they get their login and they are away. The scheduling tool appears really powerful to streamline the use of studio production. Love the task management and budget flow, it really is the most comprehensive platform I've used and I've tried quite a few before investing in Accelo.

Inconvénients :

The charge per user, when some of my users are just timesheeting and not much else. For a monthly cost, it can build quite quickly with part timers and freelancers involved in the business. I find the PDF of templates a bit clunky, whilst they can look great on the screen, they don't always PDF accurately. Biggest bug bear is the inflexibility with proposals to show a weekly cost, one off cost, monthly cost or annual cost. It seems to calculate and bundle as one. This would be a good game changer to have these options sorted out.

Jessica
Application Specialist (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

An excellent all-rounder

5,0 il y a 8 ans

Commentaires : In our business we can have a long sales cycle, we also have consulting work, training, software we resell, support level agreements, adhoc support tickets, and we have larger project work as well. It is a lot to manage with a small team.
I tested many software solutions before we chose Accelo. Many packages were great in one area of our business but couldn't transition work as required. That is what really attracted me to Accelo. In Accelo you can start with a sale, migrate it to a project or a support ticket or a support ticket to a project. The system has the flexibility to work with the systems you are already used to and at the depth you want to go.
Accelo is a great all-rounder for a small business. It also integrates with the major accounting packages to ensure the tail end is taken care of as well.
When it comes to support, I've found the Accelo team to be supportive, encouraging and tuned in to their customers. The software is also evolved and improved regularly to respond to customer needs and to fine tune functionality in this worthwhile tool.
The time tracking functionality in the tool is excellent, and one of the features which sold me on the tool. I love the integration with outlook as well, creating that audit trail for future reference. In some ways though I think activities should come through with an aggregate cost, to simplify reporting to clients - sometimes too much information is a bad thing. It also takes longer than I would like to complete a time sheet and sometimes time is missed because work hasn't been approved. Also as updates are always happening, the time isn't static and this can be an issue when auditing time spent against an invoice down the track.
Customer facing reports/dashboards are also sourly lacking in the tool and my number one frustration right now. When a client calls me up and says how is my SLA tracking. I want to be able to produce a report which gives them the 5 key pieces of data they are after on the spot and send it to them, or at the very least screenshot it - at the moment we will export a detailed list of the support tickets and projects in progress for a client into excel, aggregate and manipulate the data manually and a create a dashboard front page which we then send them. It's a lot of work.

Réponse de l'équipe de Accelo

il y a 7 ans

Hi Jessica, Thank you for your feedback! You are not alone in asking for more reporting. Luckily we are looking to release a beta integration with PowerBI within the next few weeks. While we also work to improve our native reporting, having a dedicated BI tool that connects directly to Accelo will be key in providing detailed reports. Kind regards,

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Accelo the platform for efficient planning

5,0 il y a 3 ans

Commentaires : Since using Accelo we have been able to verify that it is a far-reaching software capable of managing projects, optimize billing, expand the effectiveness of sales and service, highlighting that in project management has eliminated the problems of planning and scheduling of our work teams, also due to the ticketing systems it has we have managed to boost monitoring and improve our customer service, leaving in this way that the billing needs have been fully covered

Avantages :

Accelo is a truly effective platform for planning, executing and delivering jobs on time, as it takes care of undoing all those manual tools that hinder overall growth, boasting extremely robust features for project planning, team scheduling, task management and client registration, among other things, it is a platform that boasts excellent customer service and an impressive price-performance ratio

Inconvénients :

Within the main features that I dislike about Accelo is that it has few integrations with common tools, just as it needs to improve customization options to achieve adjust the needs that any company needs

Réponse de l'équipe de Accelo

il y a 2 ans

Thanks for the great feedback! We'd love for you to share any additional information on ideal potential integration partners within our Ideas Forum (ideas.accelo.com). We have some exciting integrations in the pipeline - so stay tuned. Thanks for being a part of the Accelo community.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis
Source : GetApp

DO NOT SIGNUP

1,0 il y a 8 ans

Commentaires : This is a classic situation where a software company promises the moon on their website, yet then does not deliver. We have lost data on their platform, had hundreds of bugs, and there is limited or no support for users. It is little surprise that they have such a high 'churn'.

Avantages :

The idea of a fully integrated professional service system is attractive. Yet there is no delivery on the promises.

Inconvénients :

- Does not do what it says on the box - The offering is convoluted and they offer no training - Staff are rude when you ask for support - Consistent bugs erode what little value that remains

Réponse de l'équipe de Accelo

il y a 7 ans

Hey there, really sorry to hear about your less than stellar experience with us. It’s definitely not something we take lightly. That said, the issues you’re describing aren’t any we’ve run into with prior or current clients. We never experience data losses, and all of our data is backed up on a daily basis. Users can of course delete their own data (and sometimes do so inadvertently), and recovering from backups does incur a cost for engineering time that some folks don't want to spend. Bugs are a fact of life for any software product, and we're no different. Our clients tell us that we're the most responsive and transparent company they have ever dealt with; we often turn around bug fixes within a day (since we ship code multiple times a day), and we're very transparent with our fixes and improvements (www.accelo.com/resources/updates). Unfortunately, we're not perfect and we do have bugs, but we endeavor to be as responsive as possible to address them. Additionally, we provide extensive, free email-based support with an average response time of under 4 hours during Q1 of 2016. We also provide extensive implementation and training services, but since these are tailored to your requirements and delivered one-on-one, they have a cost; choosing not to buy these services is of course the user's choice, but that choosing not to read the manual or get driving lessons doesn't mean it is the car's fault when you crash it ;). Lastly, part of the appeal of Accelo is how robust its modules are. No other PSA software on the market offers as fully-integrated of a suite as Accelo. That said, we don’t claim that Accelo is a perfect fit for every business, which is why we offer a free 2 week trial to test it yourself. Again, I apologize if this was not the experience you had, and guarantee that if you were to give Accelo another chance we would work tirelessly to deliver you a much better user experience.

Anna
Anna
Senior Application Analyst (R.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The most cost-effective tool for managing large scale projects.

4,0 il y a 4 ans

Commentaires : Accelo is a service that has allowed me to achieve very important objectives for our organization, its integration to CRM system is excellent for us to manage different projects, its agility and productivity is what has allowed us to obtain very favorable results in the last years. It offers a very customizable system to use effectively in the problems that users require to solve, I have several years using this software and it has given me an extraordinary experience, it is available at a very accessible price for everyone, it really is an excellent software and I recommend it very much.

Avantages :

I love working with Accelo because it is a very accessible service for my company, its high performance allows us to manage projects with high performance and my team loves it because of how convenient it is, the tool is available to access from Windows and Android. One factor that makes this software ideal for anyone even without technical knowledge is that it has excellent training available for inexperienced people, its high customization and its wide interface make an excellent experience that motivates people to want to work with this software every day at all times.

Inconvénients :

The software has constant updates which is an advantage and disadvantage at the same time to work, the main advantage is that it keeps all your system updated to the most innovative technology and the disadvantage is that for people to adapt to the software makes this very challenging because of the constant changes that are seen.

Randy
Vice President Sales & Marketing (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Accelo Helps Our Digital Marketing Agency Stay Accurate and Efficient

4,0 il y a 5 ans

Commentaires : We receive regular updates from the Accelo team about their ongoing development to enhance their platform. It is encouraging to see their commitment to investing in their product.

Avantages :

Accelo does a good job helping our marketing agency setup and manage retainers for clients and manage the budget of time they have available. In addition, Accelo allows us to manage website design and development projects down to the minute and helps us ensure projects are on-time and on-budget. If needed, we can produce an audit trail of work performed for a client in a moment's notice. Our website management team also uses Accelo to manage the hundreds of tickets that are received from clients needing changes to their websites.

Inconvénients :

Although Accelo includes a CRM component, this is perhaps the weakest part of their platform at this time.

Katy
Digital Manager (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Use this Everyday

5,0 il y a 3 ans

Commentaires : I use this everyday and I love when our company transferred over to this software. We are so much more organized and work better as a team within this program.

Avantages :

I love how organized you can be as a whole within the company. Everything seems to transfer well between coworkers and keeps us extremely organized.

Inconvénients :

There are things I feel like are more difficult to understand but I also feel like that is mostly user error. When it comes to creating PO's I think the process could be easier inside of that to go ahead and create an expense.

Réponse de l'équipe de Accelo

il y a 2 ans

Thanks Katy for the great feedback! We'd love for you to share any additional information on your experience with creating PO's and expenses, and how you think it could be improved within our Ideas Forum (ideas.accelo.com). Thanks for being a part of the Accelo community.