Avis clients sur Kixie PowerCall

Saved us a ton of money for a simple trackable dialer

Commentaires : Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Avantages :

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being. The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast. I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Inconvénients :

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

The Best Softphone Service I've Used

Commentaires : Overall, our experience has been positive. We're running the trial right now, but having a platform that allows us to call easily with a local presence, has a slick dealer with features like voicemail drop, automatic post-call notes and dispositions, and SMS built right in, all that integrates fully with most popular CRMs is a godsend. All for a monthly price that's less expensive (or at least comparable) to other options on the market. As of yet, I don't have much negative to say about the platform.

Avantages :

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Inconvénients :

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

Easy to get onboard, but beware when leaving

Commentaires : The platform was fine and had the essentials we needed when scaling our company, but as we left for a more robust platform they left our company without inbound or outbound phone services for multiple days during our busiest time of the year. Seemed like they just didn't care anymore now that we were cancelling, even though I would have gone back to them if the new dailer hadn't worked. Because of how poorly I was treated I would never suggest someone use this platform, and beware leaving it if you're already on as the experience was the worst I've received from a provider and frankly felt very vindictive.

Avantages :

It was easy to use and the unlimited option does provide some value if you're in a high call-volume role

Inconvénients :

When letting the kixie team know that we were going to leave their platform they completely botched the porting of our numbers and cancelled us earlier than the contract states. In response to our complaint that we no longer had access to our numbers they spent over a day trying to blame me instead of helping me gain access to our numbers. Horrible process in the end and has made me never want to use this provider again as they treat you like dirt when you leave their service.

Kixie PowerCall is a sales engagement platform that seamlessly integrates with popular customer rela

Commentaires : In general, I tend to have a positive experience with Kixie PowerCall, as the platform's integration with popular CRM systems, automatic call logging, and real-time analytics and reporting features are all well-received and effective in improving sales productivity and efficiency. However, I have expressed concern about the pricing, which may be too high for small businesses or teams with limited budgets. User interface could be more intuitive. Nevertheless, most users consider Kixie PowerCall to be a valuable sales engagement tool, with many reporting that it has led to improved sales performance and revenue growth.

Avantages :

I tend to appreciate most about Kixie PowerCall include its seamless integration with popular CRM systems, its automatic call logging and local presence dialing features, and its real-time analytics and reporting capabilities. I also tend to appreciate the platform's ease of use and its ability to significantly improve sales productivity and efficiency.

Inconvénients :

I have expressed concerns that Kixie PowerCall's pricing may be expensive, particularly for small businesses or teams with limited budgets. In addition, I have mentioned that the user interface could be more intuitive and user-friendly. Despite these minor criticisms, the platform generally receives positive feedback from users, indicating that the benefits of using Kixie PowerCall for sales engagement generally outweigh any drawbacks.

The Best Phone System on the Market

Commentaires : Kixie has been great all around. Good support, very advanced system. Deploying it was made easy by the staff at kixie.

Avantages :

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Inconvénients :

The system is very complex, and could benefit from being slightly more customizable.

Love it!

Avantages :

Power Dialer and connection boost are both awesome.

Inconvénients :

At first it was like anything else, something new and I didn’t know much about it or how to use it. Customer service is awesome and always there to lend their help.

Kixie, a phone system hero that we all need!

Commentaires : My overall experience with Kixie has been phenomenal since day 1. Kixie will truly listen to your company's needs and expectations. Kixie will strive to make the consumer experience so much better.

Avantages :

I personally love that calls round-robin to the next available rep.

Inconvénients :

Nothing. I love Kixie, it's the best ever!

Kixie is becoming a power player

Commentaires : The support is top notch along with the website.

Avantages :

Kixie power dialer integrate seamlessly with HubSpot, and we are enjoying his features. All the company is a little expensive and still needs to improve their phone app. I highly recommend the functionality and features of this company.

Inconvénients :

The phone app isn’t the best and needs improvement.

Kixie, expensive, but like all things in life, you TRULY get what you pay for.

Commentaires : Amazing. Truthfully, the best part is the customer service. I have not once spoken to anyone that I felt like didn't love their job. If they do, they hide it very well. Y'all are the chik-fil-a of VOIP services. Kudos!

Avantages :

It's ease of use and reliability. The dialer is fun to use and SIMPLE.

Inconvénients :

The price and transferring calls to other people.

After thorough research, Kixie was our best option.

Commentaires : They have a white glove approach. They have really worked to make using their product easy.

Avantages :

I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly in the CRM. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.

Inconvénients :

The phone app needs some work. I do have to update the Chrome extension pretty regularly as well, but that makes sense for how often they update their software. :)

PROMISED A LOT BUT MOST IMPORTANT FEATURES REQUIRED 3RD PARTY APPS

Commentaires : SALES OVER SOLD BUT CUSTOMER SERVICE TRIED REALLY HARD TO GET WHAT I NEEDED DOWN TO AN AFFORABLE PRICE BUT JUST COULD NOT MEET MY NEEDS

Avantages :

I LIKED ALL THE FEATURES THEY PROMISED AS AN ALL IN ONE SOLUTION

Inconvénients :

ALL THE FEATURES THAT I NEEDED REQUIRED EXPENSIVE 3RD PARTY SOFTWARE TO DO WHAT I NEEDED

Fischer Homes LOVES Kixie!

Commentaires : Kixie has been great! We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic!

Avantages :

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Inconvénients :

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

Just as you'd expect

Commentaires : Overall, it works great and I'm probably spoiled now for other VOIP services.

Avantages :

Kixie works just like it should. I use it every day with a seamless integration with Insightly CRM where I click to dial and it records the calls and files the calls away in Insightly records just where it should. It was really easy to set up the integration. And Kixie is very easy to set up, adjust, monitor its use, and add new users. You can easily set up the forward feature to your phone, customize your away greeting, and it emails you when you've missed a call with a link to hear the recorded message. Plus, they have very responsive customer service. Except because they are based in Pacific time, I sometimes have to wait a few hours in the morning before I hear from them, but they have always responded and helped with a real call (or email) from a live person. I'm actually much more impressed with Kixie than Insightly, but keep them both because of the seamless integration.

Inconvénients :

Nothing that is of any significance. It really works well.

Easy and good dialer.

Commentaires : Good, but it didn't resolve what we were expecting, and we needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Avantages :

It was easy to deploy and use. The local presence feature was ok.

Inconvénients :

Some features were missing, and the local presence is sharing a pool of numbers for all their clients, it is very often that it needs to use a different number than the area code you are using. The workaround is pay for a specific pool of numbers only for you, increasing the cost. We needed to come up with a fix to be able to click to dial from our CRM. They couldn't resolve it.

Kennedy Painting Feedback

Commentaires : The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros with using Kixie!!

Avantages :

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

Inconvénients :

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!

Worth a look

Commentaires : I was very please with the way they send you tutorial videos when you get started which cut the learning curve sharply.

Avantages :

very innovative company to watch out for. The uptime to use product is very impression..No high level IT knowledge needed.

Inconvénients :

Set up a conference call on the fly is one area I think that they can invest in.

My experience hasn't been the greatest with it.

Commentaires : My full experience with it is not the greatest. It is down weekly to where I can't make calls, receive calls or text. Also, it doesn't connect very well with CRMs so all I can see is numbers but no names from contacts that are inputted into the CRM so sometimes it is a bit of a guess playing with it or just takes extra time to be effective with it. 2 out of 5.

Avantages :

I think the best thing about Kixie to me would be how it records calls. Those recordings are very easy to access and are typically good quality so they are pretty useful when needed.

Inconvénients :

The lack of good connection with CRMs. It doesn't connect very well to the point where it allows you to use the information already inputted into the CRM to make my job easier.

This is the ONE!

Commentaires : Kixie Powercall is getting us on the phone faster and connected with quality prospects. We can essentially do everything we need to do from the Kixie software and see it in its respective field in our CRM. This minimizes the administrative tasks that sales people fill their time up with.

Avantages :

I loved the full integration with out Hubspot CRM. It already had the pre-loaded dispositions and synced instantly when making calls. The Kixie software is lightweight but gets the job done in a major way. Additionally, being able to hear have call recordings loaded into our Hubspot CRM we can find out what our sales people are saying right and make the tweaks when they could have said something different.

Inconvénients :

We have found no CONs to the Kixie software.

Happen Ventures review

Avantages :

I believe the power dialer is the best feature as we are able to target more people in 1 go

Inconvénients :

sometimes its a bit slow but there was recently an update that helped with this issue

Kixie, it works!

Commentaires : A reliable and quality phone solution that works in multiple geos for globally distributed workforce.

Avantages :

With a split team, it was difficult finding a VOIP provider that worked with our CRM. We evaluated many providers and eventually settled on Kixie because of consistent call quality. In short, it works!

Inconvénients :

Some of the platform integrations that Kixie should have supported ended up breaking during our trial period (which they graciously extended while they were trying to figure this out). The downfall was the lack of email and phone response from sales. The only way I was able to get my questions answered was when I booked a meeting. I did have a few interactions with support, and they do not have this response problem.

Kixie is a great tool for small businesses to save time.

Commentaires : Great - Did what it needed to do allowing me with quick follow-up with leads - Saved time with VM drops and SMS follow-up. Easy to get notifications on new messages

Avantages :

Kikie worked very well allowing me to quickly move on and leave Emails, SMS and VM drops on new leads. This saved valuable time for me to do my other responsibilities.

Inconvénients :

The price point gets higher than others when your organization grows - Great for small businesses below 10

Power Dialing

Commentaires : It is a good software that helped us achieve our quota of reaching out to our clients and leads.

Avantages :

This was fairly easy to set up and has all the features that our company needs to carry out our duties.

Inconvénients :

This is a bit costly and sometimes mostly in the mornings, it is difficult to reach a customer service agent to aid you.

Amazing System

Commentaires : I use it daily it's great and I'm happy to have it. The SMS templates are great and efficient

Avantages :

Everything. Caller ID, how it integrates with our CRM, the text messages, the SMS templates. the VM drop

Inconvénients :

Sometimes there are glitches, but it happens with technology

Kixie is a must for our Sales team!

Commentaires : We use pipedrive to track our sales but that only went so far. We added kixie and the integration was absolutely seamless. Now we have the ability to listen in on sales calls our team did to be able to tweak our message as well as get real customer reaction to the pitches. Now we dont have to rely on memory with regards to what happened during the call.

Avantages :

The biggest pro is the seamless integration. It just connects quickly and works beautifully. Additionally, I love the built in CRM caller ID feature.

Inconvénients :

There is not much to not like about kixie. The reason is because it is a very focused product. Its not trying to do too much. It does what is says and does it well.

Kixie is great

Commentaires : Very great, we are glad we went with them over the others.

Avantages :

Helpfulness of the support. Easibility of use.

Inconvénients :

That I do not know how to properly work all the funtions as i am learning them through experiance.