Avis clients sur QuestionPro

En savoir plus sur QuestionPro

Logiciel de sondage pour la création, la distribution et l'analyse d'enquêtes, de sondages et de formulaires.

En savoir plus sur QuestionPro

Avantages :

The functionality - easy to use, unlimited questions, variety of question types.

Inconvénients :

No real cons really, but implementing some features take a bit more time than I expected.

QuestionPro - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Probabilité de recommander le produit

9,0/10

QuestionPro a reçu une note globale de 4,7 étoiles sur 5 d'après 308 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (308)

Lukasz
Lukasz
Executive Director (R.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great software

5,0 il y a 9 mois

Commentaires : It’s a great software and definitely very advance at best cost to benefit ratio. I tested a lot of different programmes and love this one.

Avantages :

I really like I can design a survey with bells and whistles and send it through to people to respond on any device. It’s very well done software.

Inconvénients :

I think the survey design is easy and swift and export is a piece of cake. I would have liked an ability to get a link to distribute from the dashboard.

Réponse de l'équipe de Question Pro

il y a 6 mois

Hi Lukasz, Thank you for your review! We appreciate your feedback; please let us know if there is anything else we can do!

Jennifer
Executive Director (É.-U.)
Formation professionnelle et coaching, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great tool for nonprofits!

5,0 il y a 3 semaines Nouveau

Commentaires : We are able to use this to provide better direct services to our clients as well as capture the big picture of our service community. This is a great all-encompassing tool to allow us to do just that!

Avantages :

The reason we chose and stay with QuestionPro is the post-survey reporting available. I can look at graphs of my data instantly and share them with my team and partners. With a small team, being able to share our data easily and have it look professional is amazing!

Inconvénients :

It is very inclusive of tools. There are probably a good number of features we haven't even dived in to. That could be cumbersome, but we just use what we need and leave the rest!

Geoff
Digital Marketing Technologist (É.-U.)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

QuestionPro is holding our survey data hostage!

1,0 l’année dernière

Avantages :

It was fairly easy to set up a survey.

Inconvénients :

We signed up for a free account and they mentioned on the pricing page that there was a limit of 1,000 submissions per survey on the free version. What they failed to clearly state, though is that once you go over 1,000 submissions on a survey, you GET COMPLETELY LOCKED OUT OF THE SURVEY!!! We got a TON of SPAM submissions even with the provided Captcha field added, which quickly pushed us over the 1,000 submission limit. But, instead of shutting the survey down, they continue to accept submissions and instead REVOKE ACCESS TO THE SURVEY FOR TEH CREATOR. Now I can no longer view, edit or even close the survey without PAYING FOR AN ENTIRE YEAR SUBSCRIPTION because they don't offer a monthly plan. So, essentially, if you are on a free account and go over 1,000 submissions, QUESTIONPRO WILL HOLD YOUR SURVEY DATA HOSTAGE UNTIL YOU PAY FOR AN ENTIRE YEAR SUBSCRIPTION because they don't offer monthly subscriptions. The reasoning I was given was that "they didn't want a bad experience for the survey takers" which is why they leave the survey open. What about the end-user experience for the companies setting up the surveys though? Personally, I'd rather my survey get shut down at 1,000 submissions and still be able to access the data then to have them keep collecting responses that I can't even access. Their customer service was also very slow to reply and the account manager was 15 mins late to our first meeting with no heads up, so I ended up waiting and having to reschedule.

Sherry
Executive Director (É.-U.)
Formation professionnelle et coaching, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great tool for nonprofits!

5,0 le mois dernier Nouveau

Avantages :

QuestionPro makes professional surveys easy to build and deploy.

Inconvénients :

It has a lot of features, so it can be overwhelming.

Guram
Board Member (Géorgie)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

One of the best survey software i have seen

5,0 il y a 4 semaines Nouveau

Commentaires : Very satisfied, completed our skill gap analysis survey perfectly.

Avantages :

testeed several other software before we came across QuestionPro for our Association's research. it aws the only one which could resolve our requirements regarding multi array, multi-select questions, advanced logics and branching. Ability to export raw data in excel/csv .

Inconvénients :

learning curve, to setup some advanced surveys. Ready graphical reports.

Sonia
CEO (Canada)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

QuestionPro has helped us to spread and evaluate our work

5,0 il y a 2 mois Nouveau

Commentaires : Excellent. Great company and great customer service. Are quick to respond and very helpful.

Avantages :

Particularly easy to use. My staff and students have found it easy to setup and easy to understand. There is very little training involved. This saves us a lot of time. Additionally, the interface is flexible and user friendly. I really like the data analysis feature built in as well.

Inconvénients :

There is not much I don't like. Sometimes there can be a glitch (submit button does not appear etc) although this happens rarely.

Chris
Directeur (Belgique)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

De software die alles biedt voor een bevraging.

5,0 il y a 2 semaines Nouveau

Commentaires : Ik werk al meer dan 10 jaar met Question Pro vooral voor personeelsbevragingen, maar ook voor assessments. Vooral de brede mogelijkheden vallen mee. Wie een pasklaar antwoord wil voor één type toepassing kan beter iets anders zoeken. Maar een gebruiker met ervaring die ook andere tools is ontgroeid vindt hier een gamma van mogelijkheden.

Avantages :

Met Question Pro kan je zowel vlot vragenlijsten aanmaken, distribueren als opvolgen. Het geheel maakt een duidelijke professionele indruk en biedt vooral mogelijkheden tot verwerking.

Inconvénients :

Vraagt een beetje tijd om je weg te vinden voor het opmaken van de bevraging;

Joachim
admin (Roumanie)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

For small NGO

5,0 le mois dernier Nouveau

Avantages :

The most convincing momentum for me is the easy handling. I could set up my first survey qick withoout any surprises. And, of course, the free non-profit license makes the product additionally attractive for a small NGO like ours.

Inconvénients :

Did not find out so far :-). I hope that multi-language use will not be a problem.

Eric
Research association (É.-U.)
Politique publique, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

QuestionPro helps increase organizational capacity!

5,0 il y a 2 mois Nouveau

Commentaires : I have enjoyed by QuestionPro experience and thank them for offering their services to nonprofit orgs like mine.

Avantages :

The advanced features offered by QuestionPro when compared to SurveyMonkey or Google Forms is highly preferred. We appreciate the straightforwardness of question programming and ease of deploying surveys.

Inconvénients :

Programming can be cumbersome when involving more advanced questioning. And analysis on question types like choose all that apply could be better.

Jyrah
Director of Professional Development (É.-U.)
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great For Nonprofit Survey Needs

5,0 le mois dernier Nouveau

Avantages :

I love the variation of question types that survey pro provides.

Inconvénients :

There is nothing that I would change about this software.

John
Member of Qualifications Committee (R.-U.)
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Quality well featured software free for Non Profits

5,0 l’année dernière

Commentaires : The software has allowed us to see areas where our product can be improved which has resulted in better support of our clients. It has also allowed us to prepare reports for the accreditation authorities who approve our ongoing capacity to effectively evaluate student achievement in the (Non Profit) school's who use our certification process.

Avantages :

Met our requirements and the Advanced version is free for Non Profits (normally over $!000 pa). Particular features we were looking for were not available with the Basic version which is free for all users. These features include Multilingual Surveys and enhanced support. Many other features are available in the Advanced version which we anticipate making more use of in the future.

Inconvénients :

It was quite a learning curve to use for someone unused to doing surveys (previously another person had done them but using a different product). Some areas seem a bit clunky, but this may be par for the course with survey software. Everything seems to work when you get used to it.

Jim
Senior Director, Learning & Development (É.-U.)
Restaurants, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Been a Very Satisfied Customer for over 5 Years!

5,0 il y a 4 ans

Commentaires : We used another Survey company for a decade before our needs outgrew it. I wish I could tell you we evaluated several different companies before selecting Question Pro, but we did not. As soon as we came across Question Pro and tested it out, we knew it was right for us. We don't use Question Pro to gather external information from Customers. We use it to capture internal information from our Managers and Employees and get that information to the appropriate people at the appropriate time. Some examples of how we have leverage Question Pro: (1) to gather employee satisfaction data; (2) to gather HR information from employees who request Leave or want to communicate concerns; (3) to provide trainees the opportunity to give feedback on their onboarding & training experiences; and (4) to communicate payroll adjustments directly to the payroll team. The Customer Service Reps we have worked with have been excellent and able to help us when needed. The Live Chat function has also been valuable when we needed a quick answer.

Avantages :

1. The Customer Service has been outstanding - whether directly with my rep or through the Live Chat. 2. The ease at which Survey's can be created / copied. 3. The system is user-friendly enough that we have been able to figure out how to perform many advanced functions on our own. 4. The flexibility of being able to send the survey in many different ways - i.e. via a link, to a specific email list or using a QR Code. 5. Advanced Logic and Branching allows us to link surveys based on answers and ensure the completed information gets into the hands of the right people at the right times. 6. The ability to schedule auto-run reports.

Inconvénients :

1. Having to pay full price for each user account is a bit prohibitive and would ultimately be the only reason we would ever consider a new system. However, we were able to lock in a rate for 2 years the last time we renewed by signing up for 2 years. 2. The lack of flexibility in formatting the Excel Reports - too many columns show on the reports by default and we can't remove those columns we don't need.

Marco
Mathematician (Costa Rica)
Études de marché, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées :

My free trial with QuestionPro

4,0 il y a 3 ans

Commentaires : QuestionPro has a lot of potential, they just need to fix the problems that I mentioned and then it might be the best software in the industry.

Avantages :

The software has a very good concept as a whole, it's giving you the right and important tools for your surveys and polls, it shows the data live, you can filter it and export it to excel. The surveys and polls creator is very user friendly and very professional, you can create some very beautiful polls and surveys.

Inconvénients :

- You can't color the graphs as you like, if you want to do it, you need to change it with CSS, so if you don't have the CSS knowledge, you just can't change the colors. - To save the graphs you need to do a print screen, there's no way to export them to your computer. - The weighting tool is broken and not calculating well. - There were some reports during our campaign of a very slow loading times, which cause some respondents to stop respond to the poll in the middle. - The customer service is pretty horrible and not responding, unlike what they claim, nobody answers the live chat, so if you need something very urgent, you need to call them, but it's not sure that they would solve the problem.

Mark
Mark
Executive Director (É.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful survey software

5,0 il y a 3 mois

Commentaires : It has been great. They do make you jump through a couple hoops each year but, in the grand scheme of things, very minimal.

Avantages :

QuestionPro is great software for what we need. We initially got it because we wanted something that could run offline and on tablets and then be synced at a later time. We ended up not using that use case but have continued to use it for our intake form. It is great because it is very easy to customize question and add and format as necessary. It is a little bit of overkill for what we need but we'll take it. Since we're a non-profit, they offer a price that cannot be beat (FREE - with a little work). There are a lot of great software products that we could use but don't because they cost a lot and we don't have the manpower to properly utilize them. QuestionPro realizes this and provides non-profits their software for free (like Google does). Truly trying to help the charitable community!

Inconvénients :

For what we use it for, there is nothing that I really dislike. I would say it may be a little complicated for our needs. It is also a little industrial as opposed to some other solutions that are more consumer centric. But those a far outweighed by the features and value of the product.

Colleen
Program Director (É.-U.)
Services à la personne et aux familles, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Gets the job done

4,0 il y a 6 mois

Avantages :

We have used QuestionPro exclusively as a survey tool for program participants to evaluate a class or webinar they attended. The features are simple to use once you have things set up, and sharing the survey results with others works very well. As a small nonprofit, we appreciate QuestionPro offering an option that fits our budget to capture a lot of helpful data to measure program success.

Inconvénients :

Some features take a bit of time to figure out. And changing interfaces have recently made it more difficult to find how to do something that was previously easy to do.

Réponse de l'équipe de Question Pro

il y a 6 mois

Hi Colleen, Thank you for your review! We appreciate your feedback and your usage! Please let us know if there is anything we can do to help!

Christina
Director of Operations (É.-U.)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

QuestionPro for NonProfits License Changes

4,0 il y a 7 mois

Avantages :

We were connected with QuestionPro through TechSoup where the miniscule administration fee (for a free license) was a huge draw. At the time, the license included integration with Salesforce (our CRM) and we were easily able to set up a basic survey for feedback from our clients after programs occurred. The software was fairly easy to set up and we began use with the integration, which greatly reduced the need to babysit the process and eliminated the need for any data entry to get the survey results into Salesforce. It was heaven!

Inconvénients :

Unfortunately, heaven has soured a bit since the Salesforce Integration was eliminated from the nonprofit license. Although the service still works for us (and at a price that we can't beat) it is frustrating to have to do the data entry by hand. We have not, however, considered other solutions because the product still does what we need it to do, primarily. The integration was a bonus that we were spoiled by. Our small staff (currently of 3) could do without the extra work, but again, it does what we need it to do.

Réponse de l'équipe de Question Pro

il y a 6 mois

Hi Christina, Thank you for your review! We appreciate your feedback; please let us know if there is anything we can do!

Ann
Staff (Australie)
Aviation et industrie aéronautique, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Useful and easy-to-use interface for creating polls/surveys & market research

4,0 il y a 10 mois

Commentaires : QuestionPro provides our organisation with a convenient and easy-to use polling/survey/research solution.

Avantages :

Designing and building a online poll/questionnaire/survey in QuestionPro is relatively easy. It is possible to personalise the survey with a logo and colour choice. Advanced Logic and Branching (based on answers given earlier on) are possible within the design. We have created many simple polls and longer, more complex surveys that are easy-to-complete online via PCs, laptops, tablets or smart phones. The software automatically detects the device type and reformats the look and question style to fit the screen used. The data analysis features are useful, including the dashboard analytics, for tracking data. The analysis features allow the poll/survey creator to quickly collate and present the data in an Excel table or as a CSV file – or even as a PDF - at the simple click of a button. Overall, we are pleased with QuestionPro (using it regularly to survey our membership) and will likely continue to recommend to other organisations looking for a convenient polling/survey/research solution.

Inconvénients :

While the data analysis features are easy-to-use and work well, especially the PDF option, the formatting of the Word, PowerPoint and Excel reporting options are not fully perfected. Also, it would be good to be able to delete/move (or simply opt-out) the geographic breakdown from the top position in the report - not so useful for our mostly national organisation.

Monique
Manager, Healthcare Quality & Wellness Department (Bahamas)
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

QuestionPro is the Leading Survey Tool

5,0 il y a 4 ans

Commentaires : At my organization, we use QuestionPro for all of our reporting needs. This includes surveying our clients satisfaction (>55,000 people); using it to track the results of healthcare facilities that we inspect; public opinion polls; we also use it to get feedback from the physicians in our system.
So far QuestionPro has allowed us to acquire/capture important data that is positively impacting the healthcare system in the country ---- which is unprecedented here.
The team is excellent, and for them the sky isn't even the limit. If there is something you need the system to do that may not be a core function, they will not only show you options, work-arounds if necessary, but also customize features so that at the end of the day, the system does everything you need.
If you have any manner of survey or data collection that needs to be done, and done efficiently and effectively, QuestionPro is all that you need.

Avantages :

The technical and customer support is unsurpassed. You can live chat, email, and/or call the support team and get rapid, thorough responses and assistance. They are incredible. Although the system has complex scripts and features (which means the system does ALL the work for you), the system is still extremely user-friendly. Data analytics and reporting is a breeze. QuestionPro is very versatile, and continue to progress and be innovative. The system is designed with the end-user (administrators and survey takers) in mind.

Inconvénients :

This may seem unrealistic, but I have no issues with the software or the company.

Dominik
Pfarrer (Allemagne)
Institutions religieuses, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Best Software for Surveys

5,0 il y a 4 mois

Commentaires : Creating, distributing and analyzing surveys is incredibly easy. Also, the automatic evaluation of the data prevents human-induced errors. This not only saves time, but also prevents a lot of frustration.

Avantages :

As a non-profit organization, we use QuestionPro to conduct surveys quickly and easily. Be it in youth work or regarding the operation of our day care centers. Thanks to the intuitive and uncomplicated operation of the site, even less trained employees can design surveys. Thanks to the ease of use, target groups complete the surveys with high response rates. The evaluation of the data is easy even for technical laymen. The data can be easily exported for further processing.

Inconvénients :

It's a shame we didn't get to know QuestionPro sooner. It would have saved us a lot of paperwork, tedious distribution and collection of questionnaires, and error-prone evaluation.

Réponse de l'équipe de Question Pro

il y a 3 mois

Hi Dominik, Thank you for your review! We appreciate your feedback very much; please let us know if there is any way we can help!

Caitlin
Senior Director of Education and Outreach (É.-U.)
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great for nonprofits

5,0 il y a 4 mois

Commentaires : Our business interaction with QuestionPro has overall been great.

Avantages :

We were using SurveyMonkey prior to QuestionPro. It was hard to customize our surveys and we found it costly for what we were getting. When we found out that they were going to increase prices for the number of survey responses, we started looking around and found QuestionPro. QuestionPro is very user friendly and customizable. Not only that, they offer a free version for nonprofits which significantly helps our bottom line and helps us serve even more people!

Inconvénients :

I don't like that data clean-up is cumbersome in the version that we use. There isn't a way to do mass data correction when needed and we have to go survey by survey to make corrections. The only way to make any other corrections is to download the raw data which is difficult to do when you have a larger data set. But it's really only the version that we use - I have no doubt this would be easier if we had to pay for our account.

Réponse de l'équipe de Question Pro

il y a 3 mois

Hi Caitlin, Thank you for your review! We appreciate your feedback very much!

Bob
Association Administrator (É.-U.)
Bibliothèques, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

QuestionPro for Nonprofits

5,0 il y a 6 mois

Commentaires : This product is perfect for what we need. And as a non-profit the price is free. I could not ask for more.

Avantages :

The easy of creating surveys saves me time and stress.

Inconvénients :

The editor could have more options. Sometimes when I use the visual editor I have issues with it resizing the images to the original size instead of what I set it at in the html tag.

Réponse de l'équipe de Question Pro

il y a 6 mois

Hi Bob, thank you for your review! We appreciate you switching to QuestionPro over our competitors and providing feedback on the visual editor! Please don't hesitate to reach out if there is anything you need!

Philip
Director (Australie)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

QuestionPro - a quality online survey software program

5,0 il y a 8 ans

Commentaires : The software has been very well designed and is continually updated. It allows you to create attractive, easy-to-complete online surveys, that can be undertaken easily on PCs, laptops, tablets or smart phones.
It automatically detects the device type and reformats the look and question style to fit the screen used. That means that matrix questions that can be easily answered on PCs can still be asked and answered by people using smart phones. The matrix converts into drop down lists, so no scrolling across the screen. A clever, useful feature.
The reporting is excellent - as is, or the results can be exported t Excel, .sav files for Q or SPSS, and even Power Point.
The capacity to upload video or images is very useful and reasonably easy for a respondent to use.
The capacity to use QuestionPro to send invitations, monitor responses and manage the unsubscribes etc. is excellent.
The support staff, from the most senior to the more recent, are excellent, courteous and available 24x5. They are most helpful in in real time text exchanges and emails. They are patient and are concerned to see you get the solution you need.
Not everything is sunny. A back button, when scripting is used, as it often is, would be useful. Similarly, the automatically generated Excel reports give all the data (which is very useful) and also tables that are percentaged to the number who answer each question, rather than the total respondent sample (which I prefer). These tables are static, so you can't remove a record and have them change.
What I do like is the continual improvements that are being made, some minor and some more significant, and the willingness of all the staff I have engaged with, to be as helpful as possible.
Refinements E.G. mapping where respondents are and what devices they used to complete the survey with, and the operating system used, are very useful additional details that help clients.
Plus, the capacity to import data on the email list, when a list is used to invite response, is very powerful, because when information about an individual respondent is known, there is no need to collect it again, keeping the surveys shorter and yet enabling us to marry pre-known and survey-obtained information and so answer the client's needs more effectively.
Overall, an excellent and well-supported package and system and one I recommend.

Tiffani
Volunteer Coordinator (É.-U.)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

QuestionPro is awesome!

5,0 l’année dernière

Commentaires : QuestionPro is a great survey software that has tons of options for building and managing surveys!

Avantages :

• QuestionPro allows for more responses – 1,000 responses per survey with unlimited surveys. • QuestionPro has a full basic plan for free. • QuestionPro allows use of a logo for free. • QuestionPro allows a custom thank-you page. QuestionPro also has Advanced License options for Automatic Redirect, Review/Print, Forward to a Friend, and a few other options. • QuestionPro has the option to send a thank-you email to the participant. • QuestionPro allows 25 question types for free. • QuestionPro allows custom variable mapping for free. • QuestionPro allows us to export raw data into an Excel Spreadsheet for free, as well as charts into either MS Excel or MS Word • QuestionPro has a really impressive analytics dashboard that breaks down responses by question, tells us where people are taking the survey from, the average time it takes people to complete the survey, and indicates how many people have: viewed the survey, completed the survey, and dropped out of the survey. • QuestionPro has Data Filters and Trend Report functions. • QuestionPro has separate tabs for free and advanced options

Inconvénients :

• QuestionPro only has two survey types: all questions on one page, and one question at a time. • QuestionPro only has one available “Accessible” appearance themes for free. • QuestionPro does not send a notification when there are new responses for free, and does not allow you to add other recipients to receive the Daily Summary.

Maryann
Regional Sales Manager (É.-U.)
Équipements publics, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Customer Service, Ease of use, Results Driven with lots of options

5,0 il y a 3 ans

Commentaires : My overall experience was the best ever! I lead my first sales meeting and wanted constructive, easy to use feedback format, with a quick distribution option following the event, the ability to view, record, download, and distribute for a team discussion. Whew, that's was a long list! The time to improve based on survey results was cut down by months! I was given every possible option to help fit my immediate needs. I looked at other options, they were overly complicated and would require lots of time to be proficient. QuestionPro is broken out into "basic", you can jump in learn and test fairly quick. They then have "advanced" that can provide a mixture of basic and more advanced survey features and additional analytics. Whatever works best for your target group QuestionPro has it. I think I want to do more surveys! I can see more uses for this now.

Avantages :

The ability to learn how to use on my own, but still has great help sections and live chat option if I was in a bind. The free trial is great and offers the meat of what you get with a basic plan. It allowed me to learn how to navigate and familiarize myself with the software and its capabilities. I was able to do an actual test survey. The survey itself was great! I was searching for a good survey software and this just crossed my path! I will recommend over and over!

Inconvénients :

Some areas of the software do not tell you the feature is not included in your selection tier. So you can hit a button and wonder what is happening. But then you have the great live chat and they are quick to resolve or explain. Other portions of the software like contact uploads did not upload but also did not provide me with an error message. I had two columns that were not allowed in the basic tier but it would be nice to have a pop up because I could not figure out what the issue was.

Anurag
Anurag
Game Developer and Company Owner (Inde)
Utilisateur LinkedIn vérifié
Production audiovisuelle, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best survey tool with many useful and unique features.

5,0 il y a 2 ans

Avantages :

QuestionPro is our favorite tool for conducting online surveys. Getting started with QuestionPro is very easy and doesn't require much technical skills. QuestionPro has a very simple and easy to understand user interface in which all the tools are very well placed. It doesn't take much time to setup a basic survey with a Welcome and Thank You page. To make the surveys look more professional, we can customize every page with the features available in QuestionPro. We can add Multiple Choices to the questions in our survey. We have an option to add images that can be chosen as 'answer' to a question in our survey. We can also use various Graphical Ratings to add ratings like Thumbs Up or Down, Smiley Ratings and Star Ratings. To make the survey look even more professional, we can fill it with widgets like Maps, Date and Time etc. We can also add time limits to our survey by adding a Timer. Another best thing about QuestionPro is that we can do Survey Analysis which helps in analyzing data like survey taker's location, interest and the Time and Date when they started answering the survey.

Inconvénients :

QuestionPro is so far the best survey tool for us but they should do something about the pricing. Some necessary features are exclusive to its Paid version which is a little bit costlier. Other than the pricing factor, there's nothing that we dislike about QuestionPro.