En savoir plus sur Bizzabo
Bizzabo est le logiciel de gestion d'événements classé n° 1. Ce cloud des événements propose l'enregistrement d'événements, l'application événementielle, le marketing événementiel et bien plus encore !
The feature that I like about this tool is its network as an event platform so people can access it easily.
This tool is easy to use, but sometimes it is difficult to understand to operate it (I got a few complaints from my event participants) so it needs an update.
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As an event manger for a large non-profit, we were desperately in need of an updated ticketing and registration site for our 100+ regionally and nationally and nationally hosted events per year. We needed something that staff members would feel comfortable with and could pick up without extra training/coding/website knowledge. We did our due diligence, looking into about a dozen platforms before narrowing down to our top three for sales pitches, trial accounts, etc. In the end, we chose Bizzabo and couldn't be more thrilled with our decision. Their software is simple and easy to use, yet robust and meets all of our needs. The sites are clean and modern looking. The app build is quick and seamless in how it works with the website, not needing to duplicate copy or set up a separate experience. This was a huge time and cost saver for us. Perhaps most importantly, their customer support is unparalleled; this includes their customer success managers and their web support team. Both have taken the time to get to know us personally and as an organization, and keep our needs and parameters in mind. They are quick, responsive, incredibly kind, and knowledgeable in their product. I could truly write pages on how valuable their customer support team is. I sing Bizzabo's praises any chance I get.
I wish there was a way to accept onsite payment. I want to acknowledge that Bizzabo was upfront with us during the contracting stage that this wasn't something they offered, as their services are largely pre-event focused (ticketing, registration, etc). We absolutely knew this wasn't included, but my wishful thinking is that it did exist.
Our worldwide event management system
Bizzabo's robust capabilities but simple UX make it accessible for all event management teams. We are able to launch event websites in minutes by repurposing templates from past events. Their end-to-end solution means that we keep everything on one platform -- from point of sale to post-event communications and everything in between. Some of the my favorite features are are: Agenda Capabilities: Hybrid, on demand, virtual, and in-person options that works with third party streaming Website Builder: Drag and drop builder that also allows for HTML customization for advanced teams Registration Management: Easy list management with Stripe integration for payments We use Bizzabo to run our virtual and in-person events across the world.
Looking forward to platform updates in the areas of attendee networking + engagement.
We want this to be all it claims to be
So far a unique platform. We wanted to integrate our CRM, Marketing emails, websites, ticketing and get a event app. Bizzabo ticked all of the boxes in theory.
However having used some of the features such as CRM and Marketing, think its more appropriate that they do not use the term " CRM " as its a contact database only. There are no CRM functions.
The real downside to this is the marketing emails element- you can send emails and upload lists but you cannot export or see who is opening/clicking or unsubscribing. Any event organiser requires this - it is a core need and makes you wonder if they really understand their customers market. If you need a website and ticketing and a App, they seem good at this. They are also good at developing new elements for you on the spot - which is incredibly helpful but also makes you feel like the offering isnt quite finished and their clients are a testing bed to identify and create features that should have been there in the first place. We would like to see this work and support innovation. None the less without facilitating the core needs of a organiser from a marketing and CRM side, the price tag is unjustifiable and the advertising misleading until those features are fully implemented.
Alternatives envisagées :
Robust event platform, great customer experience.
Commentaires : We were using multiple platforms to run our events, leading to more time-consuming steps in transferring information between them and losing quality along the way. Bizzabo has pretty much everything in the same platform, making it a lot easier to run an event seemlessly. They also have a lot of integrations so we can still use platforms that we need to.
They have considered nearly every aspect of event experience and included it into the platform design. It is extremely versatile to meet a variety of event needs and their highly attentive customer success team is quick to build a custom workaround if needed. Easy to use whether you know code or not. Their knowledge library is robust and has answers for majority of inquiries that pop up when exploring the platform.
It can take a while to learn all the capabilities of the platform, but their support team and library is quite helpful here. I do wish their support chat was faster and a bit more knowledgable about the platform.
Alternatives envisagées :
Best Event Management Software on the Market
Commentaires : Overall, I have had a great experience using Bizzabo and working with their team to build our custom app. Their support team is also great.
Bizzabo is exceptionally user-friendly. The platform is easy to use and makes life as an event planner much more manageable. The reports and analytics are transparent, and exporting necessary data is seamless.
The Bizzabo website editor could be more customizable. I also do not like that push notifications cannot be edited. If you have a typo, you have to delete the notification and re-create it. However, Bizzabo continues to update the platform and adds more features, so I think this will be fixed soon.
Alternatives envisagées :
An always growing product that's a game changer for virtual and hybrid events
Commentaires : Bizzabo has helped us elevate our virtual events big-time and gives us the opportunity to really analyze each specific registrant/attendee.
I love the flexibility of the software. For one event, we can use our own website and embed the necessary components, but for other events, we can use Bizzabo's tools to completely create the event within Bizzabo. We've been able to integrate with Marketo to keep our customer communications consistent with other campaigns. So the flexibility has been the biggest win.
It can be tricky for attendees to understand where to go to watch sessions.
Alternatives envisagées :
Eventage's use of Bizzabo
Commentaires : We used Bizzabo to handle virtual conferences. Bizzabo was used as a virtual platform for attendee to view presentation sessions and to connect with other's in their industry from a distance. Bizzabo also provided a registration system for us to collect attendee's information, log into the platform and for the attendees to provide payment.
Our attendees had minimal to no issues logging into the Bizzabo Platform which was different from other virtual platforms we have used in the past. The interface is user friendly and allows for a custom look with our client's brand. The live streaming is reliable and we encountered no issues with connections to the platform.
The email campaign service has too strict of security. We found that emails sent to confirmed good email address would not go out. We also encountered software bug issues during our virtual events. They were eventually resolved, but not until after our event.
Alternatives envisagées :
Great event platform
The ease of use. The event reporting is great. Love the ability to customize the look and feel of your event. The ability to host a variety of different types of events is nice too.
There are different tiers of registration types and it can be tricky to determine how you are using your registrations
Alternatives envisagées :
Bizzabo for event management
Commentaires : As event organizer company Bizzabo solved some of our problems easily and time efficiently. But some additional features would be nice like professional reporting so on.
It helps to build customized event webpages easily and it is easy to set up. It offers better-structured registration and ticketing system. Email campaigns and email marketing helps for branding.
Customer service is not fast enough. I am satisfied now with other service qualities.
Bizzabo makes event management easier. Payments and registration are the most helpful and important. Website templates can help boost your business as well, many options. Their customer service is amazing and easy to contact.
The set up process wasn't what I was expecting. It was time consuming and frustrating. Bizzabo is expensive.
Our experience with Bizzabo
Commentaires : Our experience with Bizzabo was great. Liat gave me constant support and was very patient in walking me through every feature. We really liked the new calendar that unfortunately was released only a week prior to our event. I had never created a website before and I found this fairly easy to manage. All the figures on the tickets were helpful to break down the ticket revenue for our personal budget.
The software was quite straight forward even for beginners, and if something was unclear Bizzabo support would always find a way to explain or solve problems. It matched all our needs in terms of keeping track of tickets, changing them, adding some parts of the website at a very late stage, sending push notifications through the app etc.
I felt like you couldn't play too much in terms of the size of the new tabs, inserting more pictures..making it more fun rather than quite fixed
Bizzabo- the platform that every organisation should use!
Commentaires : We couldn't organize our event without Bizzabo! This easy-to-use platform enabled us to build the event's website, including ticketing. Mostly, thanks to Bizzabo, participants were able to communicate and engage before, during and even after the event. Further, the costumer service is OUTSTANDING! Bizzabo team responded promptly and effectively and we were able to provide the best service/ answers to our participants thanks to Bizzabo team! We highly recommend any business to use Bizzabo!
We couldn't organize our event without Bizzabo! This easy-to-use platform enabled us to build the event's website, including ticketing. Mostly, thanks to Bizzabo, participants were able to communicate and engage before, during and even after the event. Further, the costumer service is OUTSTANDING! Bizzabo team responded promptly and effectively and we were able to provide the best service/ answers to our participants thanks to Bizzabo team! We highly recommend any business to use Bizzabo!
We had a temporary problem sending e-mails via Bizzabo, but it was solved after 24 hours.
Bizzabo is a good event registration platform
Commentaires : Bizzabo has been an easy platform to use and adopt in our organization. We are currently using it for registration for a 500 person gala and a 1,000 person conference. Their customer service is excellent, and I have always been able to get in contact with someone immediately to answer questions and help with problems I have faced.
The customer services is excellent and setting up customized event registration sites is extremely easy. They were willing to work with us to create features that we needed for our events that they did offer before we were using the platform. They really care about meeting the needs and goals of our organization.
Bizzabo is a good platform for event registration, but if you are looking for a more all-encompassing platform with auction features, seating features, etc. I would consider using something else.
A flexible and responsive event management solution with great customer support
Commentaires : Bizzabo is a great event management/marketing tool for organizations which would like to benefit from a comprehensive package solution, including an event website and app. Their customer support is great and helpful. What I truly appreciate is that Bizzabo constantly seeks to improve their product - for us the only functionality missing at this point is the option to schedule one on one meetings for attendees via the app, but this seems to be in the pipeline for the near future.
+ Event packages include website and mobile app + Integration options with existing tools such as MailChimp + Great and responsive customer support + Easy to set up ticketing and payment systems + Constant development and improvement
- Missing functionality to schedule 1 on 1 meetings (but Bizzabo seems to work on it) - Polling functionality didn't work as smoothly as expected
Bizzabo - Event Management Software - Made Easy
Commentaires : As a budget conscious non-profit we are always on the look for different options. Working Bizzabo I never felt like the small customer who could be ignored, they listened, helped understand our events and we jumped in. Super glad we did. Bizzabo is a third of the price of our previous software and doesn't feel like I am missing out on too much for that reduction. I am a fan for sure :)
Very easy to configure, excellent tutorials and support available. Extremely competitive pricing. Modern website templating to create out of the box websites, with easy personalization. Love the customer input they seek for feature improvement.
Lacking some features of other event management software, but they are working hard on feature improvement and additions. Needs more work on the ticket option and different scenarios faced in B2B conference land.
Bizzabo is continuously improving
Commentaires : Bizzabo works well for our event needs. The company is becoming much more adaptable and taking on client feedback to improve the site functionality. Customer service has also improved with good communication to help support us.
Customer support has improved greatly over the last year, with much faster responses to issues and queries.
Flexibility of the site - which is something I know Bizzabo are working on
Bizzabo is the Best Way Manage the Entire Value Chain for Your Ticket Holder in One Place
Commentaires : Managing ticket sales was a pain a few years ago when eventbrite etc. popped up. Today's that's not the pain. Today's pain is understanding the entire value chain of your ticket holder and driving ticket sales. Bizzabo helps you manage the entire customer relationship from the the time they hit the website (Bizzabo) to buying a ticket (Bizzabo) to retargeting (Bizzabo) to continuous engagement before, during and after the event (Bizzabo app and crm). Their customer service is second to none - the email retargeting alone quadrupled conversions. And there is no other ticketing provider on the market that enables you to manage the entire value chain for the ticket holder. While we are tech savvy event organizers, 80% of the market isn't. Using a product for web management, a product for email and crm, a product for retargeting, a product for ticket sales etc. and tying them all together is a COLOSSAL PAIN. Bizzabo brings it all together in one place. End of the day If you don't understand the customer from the time they hit your site, you can't maximize value to them as well as maximize ticket sales.
Bizzabo the real solution in planning organizational events and professional events
Commentaires : It was easy to track down the attendance ratio of participants in our events and conferences
There is a free trial of the software to test the applicability of the product before buying the original product It is easy to install and use the software There is support available in online and other modes
Its slow to integrate with other social media platforms In case of slow internet connection, using the software maybe a challenge
Commentaires : Excellent. Video chatted twice with customer support, both experiences were great. Emailed with someone important, very helpful and speedy.
Every aspect of event planning - all in one place.
I've chatted with customer support about this a couple times. Would be GREAT to have an easy-upgrade button. It would take a registrant from one ticket type to another, without manual edits on the back end. It would collect credit card info, charge the difference, and save it to the original email address.
Above and Beyond
This product is a very modern approach to event software- thinking outside the box, they even have event professionals on their customer support team. Everything you need with one platform, even marketing tools.
It can be a bit overwhelming at first with all the features- just takes some getting used to and time to learn.
Switched from Cvent
Commentaires : We needed a platform that integrated our website seamlessly with our event organization platform. So far Bizzabo has been great and has saved me a lot of time on tasks that previously took much longer on Cvent.
Ease of use User Interface Seamless updates across website and backend Small learning curve Customization
None so far
Marketing and registration in awesome combination!
Commentaires : Lots of time saved when able to market and administer your tickets one place.
We all know that it's not enough to sell tickets; you need to market event. With Bizzabo you can do all in one, which saves you lots of time and efforts.
Bizzabo is amazing, but why not offer even more features? An Event Planner needs lots of features that I'm sure Bizzabo could offer as well.
Our first event and our first event product and they've been great with support.
Easy to use and clarity of content, feel the site loads quicker than most other website services we used. Support is great
I am learning social media, probably more intuitive social media integration. Works well for twitter, but need more integration with Facebook and google.
I have only been working with Bizzabo for a short time but it has been a good experience
Once you understand all of the parts it's pretty easy to use. I have also received great customer support.
That you can't just delete an event if you no longer plan to have it and don't want it to show on your upcoming events list.
Commentaires : Great team to work with. Great platform to work on.
Ease of use for attendees and admin tiers
Confusing pricing tiers for registrations.