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Optimisez les performances de votre call center avec ActivTrak. Profitez d'une meilleure visibilité sur le travail de vos agents, améliorez les interactions avec vos clients et augmentez votre productivité.

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Avantages :

Software was easy to use and adapt to. I have not integrated it with other apps.

Inconvénients :

The interface can be a bit of a maze. Multiple ways of getting to the same page and at the same time sometimes hard to get back to where you have been before.

ActivTrak - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,5
Fonctionnalités
4,4
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,7/10

ActivTrak a reçu une note globale de 4,6 étoiles sur 5 d'après 564 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (564)

Muhammad
Muhammad
Owner (Pakistan)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It helped track my employees in stealth mode. I can judge behavior of my employees and keep eye on.

5,0 il y a 6 ans

Commentaires : peace of mind about progress of my employees.

Avantages :

Recent screen shots help get overview at a glance about what your employees doing. One can monitor from anywhere or on the go. website blocking is very easy and its very difficult for employees to track whats going on their system. For home users its free to monitor 3 computers with enough data

Inconvénients :

Price is bit high as compared to other solutions. Also paying annually is also a paid and they don't offer monthly payment options

Nathaniel
Nathaniel
Data Analytics Manager (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

ActivTrak for Family Monitoring

4,0 il y a 6 ans

Commentaires : Overall, it's been simple and easy to install and it doesn't seem to have any performance hit on the computers. Still working out some kinks in how to actually get exactly the info that I need, however.

Avantages :

ActivTrak is easy to install, free (for my use), and lightweight. I have it installed on the family computer so that I can track my kids' time and then categorize it. We have a system where they get rewards in the form of poker chips and then can spend them on things... like screen time. But I need to be able to differentiate between when they are on their computers doing something worthwhile (like Khan Academy) for which they are not charged any chips and then they are watching YouTube videos or playing Fortnite. That's what ActivTrak let's me do.

Inconvénients :

It took me a while to figure out how to get the kind of reports that I wanted out of the system. (I tried making my own based on the logs, first, and that didn't go well at all.) There are still segments of the reports that I don't understand, like an hour belonging to "system processes" or something like that. I think if I spend the effort I'll be able to categorize things like I want them to a little more automatically, but it takes a bit of effort.

Christine
Director (É.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Activtrak recommended

4,0 il y a 4 semaines Nouveau

Commentaires : Okay overall I just wish the website was easier to use.

Avantages :

It does the job and I'm able to see when employees are working

Inconvénients :

Set up is confusing especially if you have to reinstall, as is the website. I wish I could view the screen without additional fees.

Réponse de l'équipe de Birch Grove Software

il y a 4 semaines

Hi Christine! Thanks for taking the time to rate and review ActivTrak and share your experience with others. If you'd like to provide more detailed feedback, I'd love to hear it. Please feel free to email me at team@activtrak.com if so. I'd love to connect you with the Product Team. Thanks again, Megan

Sasha
Director of Business Intelligence (É.-U.)
Marketing et publicité, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Think Twice

1,0 l’année dernière

Commentaires : We started the partnership (well we thought it was a partnership) in 2020 when our entire workforce went remote for Covid. We intended to use for productivity coaching but it became too cumbersome to be of any real value. The system never seemed to work just like it should and customer service was awful or none existent. We made the decision to leave for several reasons and even with the issues in the platform and poor customer service, they insisted on holding to the year contract they lock you into. I requested a partial refund for the remaining time and they ran me in circles for 8 full weeks (probably hoping i'd just go away) before they finally got on a call with me, just to try to upsell me more and waste my time. They say they care about a partnership but they have the legal right so no dice. I understand we have a contract but we are always willing to work with our own customers in individual circumstances and I believe we had a strong case to get a partial refund. If you look, they do an exceptional job with their digital marketing to not allow any reviews on most platforms... only on places they can pay to put their fake reviews in and real customers can't comment. That is not the practice of an honest company to me and doesn't let the consumer do real research. There are other platforms out there who do the same thing, while their UI may not be as pretty, their service and functionality ore than make up for the visual shortcomings.

Avantages :

When it worked, could view live screens or screenshots to use for productivity coaching as well as catch behaviors like job searches early.

Inconvénients :

Customer service was atrocious. Agressive with you to get you to buy /renew but abandon you as soon as you pay. Product never worked like it should. Alerts constantly broke. System was agonizingly slow to the point it was almost unusable unless you wanted to pay a full time person to review. The data classification system was not smart - you would expect once you classify a URL as one thing it would remember it but instead had to spend hours each week re-classifying the same thing over and over just to have the data show up correct to be able to coach the team. If you want any of the features or reporting that woudl actually maybe be helpful to give you insights and save you time... expect to shell out more money for each one.

Ryan
IT Manager (R.-U.)
Vente en gros, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great solution, more data would be better

4,0 il y a 2 mois Nouveau

Avantages :

It is a simple tool that works really well and gives me basic information I need.

Inconvénients :

I would like more specific data, it feels like for the price it needs more.

Réponse de l'équipe de Birch Grove Software

la semaine dernière

Hi Ryan! Thanks for taking the time to share your feedback! I'm curious what else you'd like to see and if you'd be interested in giving more specific feedback? I'd love to help you get more value from ActivTrak — and it might just be pointing you in the direction of the right resources! Thanks again! ~Megan

Michael
Michael
System Administrator (Guyana)
Utilisateur LinkedIn vérifié
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very Good Monitoring

5,0 il y a 6 ans

Avantages :

This is the kind of software that sensitive companies need to protect themselves, their data and their employees. The very nature of this software is stealth. Users will never know that they're being watched (that is if that's the way you want it set up). The reporting is excellent and very in-depth and detailed.

Inconvénients :

Hard to uninstall. Because it doesn't work like conventional software, the removal (at least the first time) is kind of a chore.

Jean
Training Team Lead (République dominicaine)
Services aux consommateurs, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great way to monitor employee/team computer activity

5,0 il y a 11 mois

Avantages :

This tool allows me to track my trainees' computer activity during training

Inconvénients :

I have nothing negative to say about this tool

Réponse de l'équipe de Birch Grove Software

il y a 11 mois

Hi Jean - Thanks for taking the time to write a review. I always love to see how customers use ActivTrak in different ways - verifying attention to training is a great one! Thanks again for sharing! ~Megan

Naveen Kumar
Naveen Kumar
Head - Digital Marketing (Inde)
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Intuitive and Easy to use, Among the best

5,0 il y a 7 ans

Commentaires : I travel a lot due to my work profile, Activtrak makes my employees monitoring easy.

Avantages :

almost impossible to detect user friendly dashboard optimum space to store screenshots free to use for 3 devices simple installation process

Inconvénients :

could have been more economical for paid versions. to check out pricing you have to create an account.

Janet
VP Operations (É.-U.)
Assurance, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

ActivTrack review

4,0 il y a 4 semaines Nouveau

Commentaires : I like that I have access to see what staff is doing and to be able to see where they might be struggling

Avantages :

Being able to review how staff works/hours worked

Inconvénients :

No clear understanding of what some of the descriptions of work actually are tracking

Réponse de l'équipe de Birch Grove Software

la semaine dernière

Hi Janet - Thanks for sharing your feedback. I'd love to dive deeper into what you've noted in the cons. My email will be shared with you in the reply - please reach out. Happy to connect you! ~Megan

joel
COO (Philippines)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

How to monitor activity and productvity of your team

5,0 il y a 5 mois

Avantages :

Activtrak is very easy to deploy. Very intuitive ui. Clean and simple design. Search function is very

Inconvénients :

The price is a little bit high after they chnaged the pricing tiers a few years ago.

Luca
Senior Software Engineer (Luxembourg)
Services d'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

User feedback for ActivTrak

4,0 il y a 2 ans

Commentaires : I have had a very positive experience with ActivTrak. The software is very intuitive and easy to use, and the customer service is excellent. I have been able to quickly set up and monitor employee activity, and have been able to quickly identify areas of inefficiency or potential risk. I have also found the reporting features to be very helpful in helping me to track progress and identify areas of improvement. Overall, ActivTrak has been a great tool for helping me to better manage my business.

Avantages :

ActivTrak is a cloud based software that allows employers to monitor employee activity in the workplace. It provides real time insights on employee behavior, productivity, and engagement. The software is designed to help employers improve their workplace productivity, reduce cyber security threats, and gain valuable insights into how their employees are using their time. ActivTrak provides comprehensive analytics and comprehensive reports that allow employers to gain a better understanding of how their employees are working and how they can improve their productivity. It is also designed to be easy to use, so employers can quickly and easily set up the software and start monitoring employee activity.

Inconvénients :

ActivTrak does not offer a mobile app to monitor employee activity on the go.

Mark
Software Project Mgr / Parent (É.-U.)
Semi-conducteurs, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

It allows me to monitor what my kids are doing on the Internet which is invaluable these days

4,0 il y a 7 ans

Commentaires : I allows me to closely monitor my children's PC usage to keep them out of trouble and on track with their school work.

Avantages :

Given the heft price I like the fact that there's a free version of the software. From a feature perspective I like the ability to see a history of screenshots and the ability to monitor usage real-time. I also like the new feature that was recently added that allows me to easily exclude people I do not want to monitor. Another really great thing about this product is not the product itself, but the technical support team that supports it. The quality of help I received and the timeliness of responses was absolutely awesome!

Inconvénients :

The thing I like least is the price. As a non-business user I'd be willing to pay a reasonable price for the software, but the current price is simply way too high for the ability to monitor my children's PC usage. Sure, it's important to me as a parent, but not at the current price. I have mentioned this software (as well as other phone monitoring software) to other parents and I'm confident if the price was in the sub $100 range, you'd sell a LOT of licenses to parents! Add support for monitoring Apple and Android phone usage for the same price and you'd be amazed how many you'd sell to parents. All parents I talk to are looking for these capabilities. Of course, the other limitation I'd like to see changed is the fact that the screenshots are only captured when a screen is shown for 20 secs. I know this is a limitation of the free version. Again, I'd be willing to pay for the ability to specify the cadence of screenshots, but not at the current price.

Jose
Owner (É.-U.)
Cabinet d'avocats, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The paid service is worth every penny, and the free trial saved me thousands of dollars

5,0 il y a 7 ans

Commentaires : Increased employee productivity and decreased employee turnover. Our employees know we monitor their workstations, so they behave and don't misuse our IT resources. That's one less reason to fire them.

Avantages :

Easy of installation and use, cloud hosting, and browser access from anywhere in the planet. The price is also reasonable. The free trial saved us thousands of dollars in wasted wages. We suspected that one young law clerk was squandering our time and resources because of his low productivity. Three hours after we started monitoring his workstation (with the free trial) we fired him on the spot. We then implemented ActivTrak firm-wide (with prior announcement) and everyone is being honest on their workstations. Trust but verify.

Inconvénients :

I wish we could adjust the speed of the screenshot "slide show". It's painfully slow right now. Also, allow us to name the rules. Some of the rules can get convoluted, and two months later we forget what they're supposed to do. Other than those nitpicks, I think this software is brilliant.

David
President (É.-U.)
Assurance, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Stay far, far away

1,0 il y a 2 ans

Commentaires : Nightmare.

Avantages :

There is really are no pros to this software.

Inconvénients :

I would not recommend ActivTrak to my worst enemy. Good luck trying to cancel it when it does not work for you. I tried cancelling it and they wouldn't so I cancelled the card and now they are trying to send me a bill for a month I was not even using the software. Finally had to turn them over to our legal counsel today.

Réponse de l'équipe de Birch Grove Software

il y a 2 ans

Hi, David. We have a cancellation form we'd like to share with you by putting you in touch with our team. Just email support@activtrak.com and we can get you going in the right direction! Once you fill it out, the team takes it from there.

Brandon
Office Manager (É.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Out of all the systems, we tested. ActivTrak was the most user-friendly and best overall.

5,0 il y a 7 ans

Commentaires : Increase productivity in the office and hold my employees accountable.

Avantages :

The software allows you to see real-time screenshots of the users your tracking. It can also block certain websites and show a pop-up. It has very advanced features but the overlay of the system is completely easy to use anyone can understand it. You can set up alarms to notify you of "unproductive" websites being viewed and with this feature we have 100% reduced the amount of unproductive website viewing.

Inconvénients :

The only con we have with this program is that you are not able to have a constant live stream of your employee's computer. It gives you live screenshots but not a live feed.

Shane
Director (É.-U.)
Automatisation industrielle, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Get employee productivity back on track.

4,0 il y a 6 ans

Commentaires : With all the distractions from social media, streaming video, etc. employees can be tempted to waste a lot of time on the clock on unproductive activities when they believe no one is watching. This software is proving invaluable in restoring operator productivity and preventing restricted activities on company computer equipment that could result in viruses as well as wasting network bandwidth.

Avantages :

Two main features that have been the most helpful are first, the ability to easily create custom alarm triggers along with personalized popup messages to the offending PC/operator. As soon as the employees realize the activities are being watched and flagged they immediately cleaned up their act. Second, the ability to produce a screen shot at timed intervals and upon trigger of an alarm allows us to paint a clear picture of what activities employees are wasting the most time doing as well as spot activities that may not easily trigger an alarm but are restricted based on company policy.

Inconvénients :

Difficulty to find fault with this system. The only issue we have encountered was a bug in the Mac version of the agent software. Customer service was very helpful and responsive.

Kevin
Principal Consultant (Canada)
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

ActivTrak helps me monitor productivity and computer usage. It's the best tool on the market.

5,0 il y a 7 ans

Commentaires : Traacking

Avantages :

1 - It's easy to use. All you do is download the program to install, and it will automatically do everything for you. 2 - Screenshots every minute. This is such an incredible feature that allows me to keep track of exactly what's going on. 3 - Graphs and data visualization for productivity. All you have to do is tag which applications/use cases are productive/unproductive, and you can get a quick overview of what the computers are being used for. 4 - Weekly summary emails. This way I don't even have to log in to check, but get a top level summary of the most important news. 5 - Website Blocking. It's really great to be able to block websites simply and easily.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

This is great software for the monitoring

5,0 il y a 7 ans

Commentaires : ease of use and the reporting functionality is great, especially the full audit log of what has been happening on a computer. it even catches title bar data of when users are in incognito or private mode. this is extremely helpful, especially when you have setup screen grabbing and alerting when you have areas of concern that a member of staff is doing something inappropriatre.

Avantages :

Its not a cheaper solution but it is a better solution if you want more detail into what your employees are doing. It really made the owner cringe at the level of detail we can see what the employees do, he almost thought it was too invasive

Inconvénients :

We had some employees who were consistently missing deadlines that they shouldn't have been missing. ActivTrak enabled us to efficiently identify and address some of the employees' problematic behaviors. It worked so well that I actually installed it on my own computer to help me identify areas for improvement.

Tim
Director of Operations (É.-U.)
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A good monitoring product to keep an eye on productivity

4,0 il y a 7 ans

Avantages :

I use this product to keep an eye on my employees, block sites that they shouldn't be going to while on the clock, and to track productivity of my agents.

Inconvénients :

I have the free version of the product and my biggest issue is that when you get to a certain amount of space used it stops recording screenshots and will not let you access any information. If you don't happen to log in for a few days and you hit that threshold then all of the information at that point is considered gone as you have to delete it all in order to start recording again or access your info which is annoying. Or you can upgrade to the paid version and this wouldn't happen but the free version is perfect for that I need it for.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Administration publique, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ActivTrak Review

5,0 il y a 6 ans

Commentaires : ActivTrak is an excellent tool for our organization that works perfectly, easily, effectively, all at a very low price point. It helps us enforce our Acceptable Use policy and take action when necessary.

Avantages :

The best part for us is that it takes the legwork out of an investigation. Simply install the tool and the data is gathered in many different formats. Before we started using it, an investigation would consume hours of IT's time while we dug through firewalls and internet history files (if available) to piece together a picture of PC activity. Being able to provide legal a set of screenshots is perfect and removes all of the guess work.

Inconvénients :

We haven't run into anything we disliked about this software

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Pétrole et énergies, 201–500 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

With some product development, it could become a valuable product for basis of billing

5,0 il y a 6 ans

Commentaires : I tried it for a few days, then gave up as it is not meant for what I wanted to use it for.

Avantages :

I liked that it really did track all of my computer usage seamlessly.

Inconvénients :

I found the way to categorize different applications a too cumbersome on one hand and lacking in sufficient detail on other. I wanted to use this software to accurately track how much time I spend on each customer so I would have a proven basis for billing. It is not what it is originally meant for, but the billing activity tracking apps available require too much constant involvement and I hoped to get past that by tracking all my activity automatically and categorizing it to actual projects for billing. However, trying to categorize just few days of my computer usage, it was not just feasible idea. For example, I have gmail address for my personal as well as two different customer accounts, but there was no way to categorize them differently (hint - Title in web browser is different, but this cannot be used as basis for automatic categories).

Praveen
Sales and Marketing Executive (Inde)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good software to tack productivity of your employees.

5,0 il y a 6 ans

Avantages :

You can track productivity of your employees by categorized application, website in to productivity and unproductive. Every screenshot captured secretly.

Inconvénients :

Limitation of storage space there should be any provision link with box,one drive or dropbox so that all file can moved or save to these drives.

Craig
IT Director (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Fantastic

5,0 il y a 7 ans

Avantages :

This is the perfect tool for a parent who needs to see what their child is doing on their computer. It's completely hidden and enabled me to gather a tremendous about of information and proof that she was not doing homework when she was supposed to be. It was also very helpful to see when she was clearing her Internet history in attempt to hide her activity from us. Also loved the added bonus of being able to block sites where the majority of time was being wasted. I am so glad I found this tool and definitely see an application for it in the workplace as well which I am considering.

Inconvénients :

I honestly can't think of anything I would consider a "con" of the product. It does exactly what it says it does and it does it very well. The only cons for me is that I'm currently using the free version and don't have access to some of the other features, but I would probably only need to have those in a workplace scenario.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Active Trak has been a good basic app. It does not do the things we want it to do overall.

3,0 il y a 7 ans

Commentaires : Being able to register quickly

Avantages :

That it was available when we needed it. We needed an application that we could use almost right away. Active gave us that option.

Inconvénients :

Support, I also do not like that we still are unable to do things we wanted to do from the beginning 3 years ago.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Usefull

4,0 il y a 6 ans

Commentaires : Overall I like this software. Can view alot of information about other computers from my computer. Having trouble with one saying software can't be found.

Avantages :

I can view what our employees are doing on their computer.

Inconvénients :

Sometimes have troubles with upgrades, like a computer not upgrading.