Avis clients sur Ontraport

Logiciel de croissance d'entreprises

Avantages :

Un support client incroyables avec des fonctionnalités parfaite

Inconvénients :

L'assistance se fait uniquement par Gmail ce qui est vraiment frustrant

Ontraport is so powerful and flexible - almost to the point of overwhelm

Commentaires : The biggest benefit is that it allows us to intelligently segment our customers and have a true CRM where we can see what happened when and troubleshoot errors.

Avantages :

You can just do so much with this software. It's amazing to have the ability to use such a powerful tool where we can design helpful systems for all aspects of our business without ever having to pay or consult a developer. The new updates they have made to the software have been amazing, and I love how there is always a helpful support person just one click away if you ever get stuck.

Inconvénients :

Because the software can do so much and is so flexible, it can be a bit overwhelming and at times confusing because you end up doing things in a non-standard way which can lead to a messy account.

Great software but you have to be an advanced user to use it properly

Commentaires : I've been using ontraport for more than 6 years and it's a great tool, but you have to be an advanced user to use it properly.

Avantages :

Very complete for marketing automations and advanced marketing campaigns that include lead generation and sales (including one click upsells), however, it's for advanced users.

Inconvénients :

The user interface needs work, specifically metrics and reports. It's too complex and need many filters to get what you want.

I Tried It for 6 Months This Is What I Found:

Commentaires : I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport.
In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to. What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling.

Avantages :

The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it. They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous.

Inconvénients :

There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support. It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors. Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all.

Very versatile

Commentaires : Ontraport is a great platform and they are making it better all the time.

Avantages :

The automations are great. You can create campaigns that automate a lot of tasks and triggers in a single campaign.

Inconvénients :

It doesn't connect with a lot of other r platforms. The tracking and dashboard isn't very good compared to Keap.

It's an exceptional tool for developing marketing strategies.

Avantages :

This tool allows me to automate, connect and optimize my marketing via social media marketing, e-mail advertising, A/B testing, visitor tracking for better conversion and analytics.

Inconvénients :

Apart from its relatively high cost, I haven't encountered any major problems with this tool.

Not bad, but in hindsight I would probably pick a different CRM for us

Avantages :

-The campaigns feature is really comprehensive and easy to use, once you understand it. There is a bit of a learning curve. -The Email template builder is a pretty nice plus - this was something we really wanted in a CRM, although it could use some work. -HTML editor for emails is available. -Custom fields, link tracking and automatic tagging can be set up, which is great.

Inconvénients :

-Hardly any of their customer service reps seem to understand how the software works. After calling and emailing support multiple times to get help setting up our first campaign, I talked to only one person who was able to give us a comprehensive and complete solution that suited our needs. Other people would constantly refer us to someone else or straight up say they didn't know/didn't offer that kind of support. -Nothing you do is saved automatically. If you're used to software with autosave (which I was), you're going to be in for a world of hurt if you forget to save regularly. -The Email templates are too rigid for my liking. I wish you could do more with it. We also have issues sometimes when sending emails where two objects which are both centered will appear in different positions, and there isn't anything that can be done about it, and other little bugs like that. -There's no mobile preview for email templates. You have to scale the window down to the size of a mobile phone to get the idea.

Ontraport Helps In My Business Growth

Commentaires : Ontraport is a "DO IT YOURSELF" platform that delivers essential and effective business features, like marketing automation, a powerful CRM system, outstanding email delivery, etc. It is my best email marketing campaign platform.

Avantages :

Ontraport Sales and its automation documents to clients are amazing. They have an effective customer support system and are always there to render any possible assistance whenever I experience any issue.

Inconvénients :

They don't have flexible mobile App features, to have the best experience with Ontraport, I recommend using their desktop version. It will be super cool if you could improve your email tracking for each individual user.

Phenomenal software and customer support

Commentaires : This company and its software is incredible. I've worked with many softwares in the past and never run into customer service like this.

Avantages :

We are on our way to taking over the world using this software. It has opened up so many doors for us. Originally, we were looking for a software to create a "drip" email marketing campaign. After talking to ONTRAPORT customer service about all the features, we ended up completely migrating our CRM from another software. We even use it to create customized landing pages for our clients. We've done way more than we ever intended to do with ONTRAPORT. The customer service, training, and knowledge base are out of this world.

Inconvénients :

The only thing I find somewhat frustrating is the inability to do certain things. For example, when I'm creating a new email, I have certain limitations for what I can do to the text in an email or the formatting. There's usually a somewhat comparable workaround, and they add new features regularly, but it is a little annoying when you have a vision you can't completely bring to life immediately.

Not recommended

Avantages :

The customer support is really good. Very responsive and goes the extra mile.

Inconvénients :

Very large learning curve. Many of the terms used are not the same as other similar programs. If you are a solo entrepreneur and want to do something as simple as send an email, you would have to learn the system. If you have a support team, they will have to become expert to use it effectively.

Complicated + Expensive....Better Options In My Experience

Commentaires : Frustrating and expensive would be the best way to sum it up. ActiveCampaign feels like a better option that costs less....if you're going to go with an expensive option with all the features + potential power, might as well go with InfusionSoft If you're going to use an InfusionSoft or an Ontraport....you better be (or have someone on team) with some technical chops + patience for troubleshooting.

Avantages :

It is essentially a 'full stack' tool in that you can create your marketing web pages and forms in Ontraport that then connect directly to your CRM, email, marketing automation, etc tools It has the potential to be powerful and allow what would normally take multiple tools to be housed all in one.

Inconvénients :

It was complicated to use. It was honestly easier to manage multiple different tools and tie them together via Zapier or API or other integrations. Had multiple frustrating issues working with the Ontraport tool to the point where we ended up switching away.

I love this CRM! Ontraport has changed the way I do business

Commentaires : Amazing experience from the day I joined over 4 years ago until today.

Avantages :

I love this CRM! Ontraport has changed the way I do business and I recommend it to all my clients (and let's face it - to anyone who will listen). The support is wonderful and the platform is powerful. You can set up any funnel you can dream up! Before OP, I was overworked, after getting OP I have so much more time to pour into my clients. You won't regret making the leap! Questions - ask me!

Inconvénients :

The only thing is that at the time of this review they don't YET have countdown timers in their emails - but the key word is "YET" because they are always taking new feature requests from their community.

Great potential, but doesn't work

Commentaires : We've invested hundreds of hours, only to find core elements (split testing and analytics) don't work, as well as massive page load speed issues. Have waited ages for support, which is awful if they don't know the answer..

Avantages :

Amazing page builder, with templates and global blocks. Super easy to use.

Inconvénients :

No European support - you have to wait until 4pm for answers. Often page load times very slow. Statistics and Split test don't work

Customer Service is AMAZING

Commentaires : First of all, their customer service is AMAZING. Every time I have a question, each support person is quick to answer, and is super kind. I had an extensive chat with someone today, and he helped me SOOO much. I have never seen such quick, helpful, and NICE customer service EVER until Ontraport!!!!

Avantages :

Customer service, their ability to go above and beyond, availability for screen shares

Inconvénients :

it is a little confusing at first, but with their awesome customer service team, they help in a jiffy!

More than just CRM - its a marketing machine

Commentaires : Great customer service.

Avantages :

Ontraport is amazing - its vast number of features means it can supercharge your business. From drag and drop web page construction to marketing funnels and all the standard CRM features, it means my business can be nearly fully automated, from SMS reminders to the checkout.

Inconvénients :

User interface can take a bit of getting used to but with each update and new release, it's getting much easier.

CRM software our organization has been using for a long time

Avantages :

What I like most about this software is the Class A customer support. Communication is on-going and great if there are issues.

Inconvénients :

I wish the dashboard was more intuitive. Very often, the software seems to be lagging dragging out simple tasks and making it difficult for our team to accomplish daily tasks efficiently.

Ontraport user experience

Avantages :

easy to plan/view/execute your strategic marketing goals and stay in touch with your customers which is invaluable feature.

Inconvénients :

It would take some time get used to it and learn the functionalities since it is a very complex platform with endless opportunities.

A growing tool for growing businesses

Avantages :

I love the support that Ontraport provides to their users. They are quite receptive to feedback and listen when you tell them there is a bug. I also like the automation of course. The membership site integration with PilotPress is great. I like that their support is also better than their competitors. I've spent many weekend days in the midst of an issue with their support. They are so helpful!

Inconvénients :

The growing pains. Sometimes bugs pop up ( seems to be in the past but still ) and it's frustrating mid launch to have things like this come into play.

A highly scalable system that can do a lot

Avantages :

The customer service support is outstanding. Ontraport is basically a very scalable system - if you know how to use it. Their staff are amazing at helping you with your questions and in teaching you how to use the system.

Inconvénients :

At present, the price. In USD it is making it quite unaffordable due to a falling AUD where I live. Also I feel the system needs to be tiered. I don't use it as much to warrant the fee per month but don't want to leave the system either.

Great CRM to start

Commentaires : Overall a great CRM to start, but as the business grows you better look for other options. Great value for the price though.

Avantages :

What I liked the most about Ontraport is that it's very user friendly. It allows you to send marketing emails with a few clicks, manage leads and keep track of sales.

Inconvénients :

It has lack of some features like more advanced options in workflows, that's why we decided to move to another CRM

My primary experience with this software was getting people OFF of it.

Avantages :

I like that it exists and serves people and gets the job done. Outside of that, there's little I really love about this software. I can use the functionality, but there are much more intuitive alternatives and much cheaper ones too.

Inconvénients :

I know there are many practical uses for a software this big, and that everyone uses one of the big email marketing softwares and that you "should" use them too. I see the benefits, compared to a Mailchimp, and I also think few people get much from a software this complex and are better off sticking with a software they understand.

Definitely a must keep

Avantages :

Their support is something out of this world! Congrats on that because along with a good developed all-in-one solution, they can answer fast and reliably

Inconvénients :

I don't see anything I could suggest then right now to be honest

Great Membership and CRM Management

Commentaires : Great experience and support

Avantages :

The Training Videos and Customer support

Inconvénients :

I can not think anything I have not liked so far.

WOW! This does almost everything!!

Avantages :

I can track everything with my clients. It's so much more than just email marketing. When you consider all of the tasks that it can handle it's worth the money.

Inconvénients :

The pricing may be a bit much for a new business or smaller business and figuring out how to best set it up for tagging and such needs to be planned out to get the most out of it.

Great For Small Businesses

Commentaires : Marketing automations

Avantages :

With no setup fees and a monthly cost that is less than 1/10th of what some of their competitors are charging for the same level of service, Ontraport is designed solely a with small businesses focus.

Inconvénients :

Their reporting dashboard isn't visually appealing as it doesn't have graphs and charts. You have to export data to make it pretty.