Avis clients sur EZRentOut

Excellent Platform for Managing Any Rental Fleet!

Commentaires : With EZRentOut, I am able to get rid of all the shared calendars and google doc spreadsheets and use one tool to manage all my assets. I can also use it for booking, and scheduling the event and day-of details. Very helpful!

Avantages :

Allows us to track and cross-reference assets in a lot of different ways. I can keep track of my fleet of rentals and ensure all our rentals are done well and payments are collected. The layout is very easy and simple. Nothing is overcomplicated and we have also found the customer support to be very efficient.

Inconvénients :

There are not as many customization abilities for the platform as there could be. Would be nice if clients knew more of what was available on the calendar. Overall these are small problems.

Best Option for Order Management

Commentaires : The overall experience has been positive. I draft a quote for our customers when asked about prices which helps me track who i have yet to book so that i follow up. I appreciate how easy it is to navigate as well.

Avantages :

I love that i have a dedicated account manager who is able to answer all my questions. I would have preferred to have gone through each of the options to set up the customer and business side during on boarding. I like how easy it is to customize different things like the invoice and the service agreement i created. I also really love how easy it is to track order status and update the assets.

Inconvénients :

I dont like that i cannot track my expenses that are tied to orders. We are a company that owns a fleet of classic vehicles that require quite a bit of maintenance, along with fuel expenses to haul to and from locations, etc. There is not a way to track expenses in this capacity and i would like to see that change. I would also like to see a P&L of sort for each asset. I can add in the cost of the purchase but the repair and maintenance costs are not pulled together where they can be easily compared to show profitability for each asset. I would have to run reports and do math on each asset to find that. I would ideally like to see a field in the asset screen that shows the total cost of ownership and the total income for the asset. I also would like to see the workorder screen have the ability to book mark where i land if i chose to go to work orders. I dont need to see every WO i ever created, typically if im going to the WO page i want to see the open or in progress items.

Alternatives envisagées : Asset Panda, Rentle, Point of Rental Software, Booqable et Rentman

Pourquoi passer à EZRentOut : EZRO had the best support and/or options. I was specifically looking for order management and booking capabilities AND having access to good customer support. Most others do not have a dedicated support team or they were only accessible via email.

Glitchy

Commentaires : It helps us to easily track our assets.

Avantages :

Ease of tracking our assets. This is literally all I like about this software.

Inconvénients :

I have noticed many small things that are not really a major functionality issue, (aside from one that was a big problem), but more strange and confusing. On the bookings page, items that are to be rented out today, sometimes show up green, sometimes just black. I find the green beneficial when there happens to be a long list of upcoming rentals, but that function is not always working. Also, on many occasions, the customer's name on the bookings page will randomly change to my name. If I click on the order, the information within the order is still correct, I just find that quite odd and slightly ignorant. I often have an issue when selecting rent out order where it prompts me to enter tracking info, after I have already done so. Sometimes, it will leave the tracking info there and allow me to choose rent out order a second time, while other times it deletes my tracking number and I have to renter that info. This is not only frustrating, but inefficient. My final and largest complaint is concerning an order that I never received an email about (I have the system set to notify me 2 days in advance and day of order), nor did it ever show up in my bookings list until nearly a week after it was due to be shipped. That one really floored me. I check my bookings list multiple times per workday, and as I previously mentioned, I also have email notifications set up. Overall, the system is ok. I don't love it, but it works to get the job done for the most part.

Inventory Control

Commentaires : Very good!

Avantages :

The easy of tracking gear and being able to see it on a map

Inconvénients :

The location services don't alway follow on the map. sometimes I have to try and find the longitude and latitude of the location, the address don't register.

EZRentout lives up to it's name

Commentaires : Again, the software does my 'thinking' for me, as my biggest demands are ' do i have..." certain items. i can quickly search my database, and see what i have, where i purchased it, how much it rents for, and if it is on the premises. Time is what i've saved...and time is Money. no doubt about it. Once i'm more comfortable with the access for clients, they will be able to search themselves..and that will in turn save me more time. I am happy with EZRentout, and feel the purchase price is well worth the software.

Avantages :

This software helped us track our inventory. We are a mid sized wardrobe house, and it is very difficult to keep track of real time rentals. (what is in and what is out) This rental software made is so much easier. It is affordable, and does mostly what we require. It does the work for us. It gives me time to think about the running of the business and any real time concerns. My clients are more confident because they can log in, and see what they rented, the condition it was in, and any other concerns they have. We looked at hiring someone to create a rental program for us, and the quotes we received would cost us over 10 years of the EZRentout subscription. !! So, for us it was an easy decision. Free up our thinking brains , let EZRentout take care of the tracking, invoicing, and billing. Customer service is easy to deal with, and we even let our subscription run out by mistake, and were able to just get back on board once we realised the credit card had expired...

Inconvénients :

We have been with EZRentout for years. In the early years, there were many changes we needed, and other customers brought them to the attention on the EZRentout team...and now they have been addressed. Our business isn't straightforward...each client is different, with different requirements and individual billing differences. My complaint isn't really a complaint....i would say that because the software is perpetually improving, my complaint is that i keep having to learn new things....but I think that's excellent.

Alternatives envisagées : Booqable

Pourquoi passer à EZRentOut : EZRENTOUT did what i needed done, at a price point i was comfortable with. why build the same thing again? (and pay someone else $10K plus...and, in one case, they would have owned the software...!!) I love the ease of use with EZ rentout. i am an 'old dog' and it helps me learn new tricks. thank you

Mostly everything that we've been looking for

Avantages :

The amount of customisation and thought towards features that fits a inventory management + equipment rental workflow, is clearly quite thought out. From the get go, we were overwhelmed by the amount of features available in the software. It will take you quite a while to figure it all out. We came over from a failed product development of a similar system with another development company, before finding out about EZRentOut. Should have found this product about 6 months to 1 year earlier.

Inconvénients :

The mobile app still feels like it's stuck in 2012. Integration of barcode, QR and RFID scanners could be more intuitive. Check-out and check-in photo checks via cameras could be a feature as well.

Alternatives envisagées : WooCommerce

Pourquoi choisir EZRentOut : development company could not deliver what we required after nearly 8 months on the project.

Pourquoi passer à EZRentOut : WooCommerce lacks in terms of overall cohesive integration.

Very happy with the product

Commentaires : We are going from complete paper to electronic and it has helped tremendously.

Avantages :

It helps keep everything organized and in order. I like that I am able to use anywhere and any time

Inconvénients :

I would like to see a feature of sorting the orders by date for every time i go to the orders tab. also a quick button for next day orders our and return. same day is helpful but next day would be even more helpful to prepare

Alternatives envisagées : Texada et Point of Rental Software

Pourquoi passer à EZRentOut : Had most of the features we were wanting for a better price.

EZRentOut Review

Commentaires : Very good experience!

Avantages :

The ability to be able to customize any report or form. Support is great!

Inconvénients :

That you are not able to search orders through the PO Numbers.

Powerful Platform for Stress-Free Rentals

Commentaires : I have a clear data feed that provides both broad and deep-dive analytics with full control of each move or action taken by staff, clients and the assets themselves which is exceptionally powerful. Great Work!

Avantages :

Easy to understand and navigate with a thorough training resource. The on page terms and guidance panel is amazingly powerful and really helps cut down the learning time. Great for maintaining a structured asset management process with safeguards for client, asset and staff permissions. The valuation, repair and service states are excellent!

Inconvénients :

The standard price tier should at least allow paypal for digital payments. Not having an option for clients to submit payments via at least one online portal reduces the effectiveness of the application. I understand why this is a feature restricted to the plus package for value reasons, but I feel leaves the end user to choose between automatically upgrading to a higher cost plan or setting up an external processing method such as sending payment links via an external mail service. Ultimately this adds more friction to the EZRentOut setup process as payments are a KPI that should be easy to identify from an analytics standpoint it would be cumbersome to keep records both in EZRentOut and an additional platform. Other than that I must say Bravo!! You and the EZRentOut Team have done an excellent job and I wish you all the best!

Almost set up and are happy

Commentaires : I am happy. They have done a great job answering our questions as we have issues setting up.

Avantages :

It allows us to track our inventory and give us low qty notification

Inconvénients :

It takes a bit of time to migrate to the system

EZRentout works well for our bins business

Commentaires : As mentioned above, the EZRentout team is actively working on implementing new features to enhance the product that will accommodate our needs. That is just great - I look forward to the roll-out.

Avantages :

This software is very easy to use and has some powerful features. The bundles are a great feature for our product offering - we rent plastic moving boxes. Standard rental period is 2 weeks that we can easily extend. Each bundle includes multiple sizes of boxes. The custom entry feature allows us to override and adjust the rental so I know there is always an easy way to include special situations (we include longer rental periods for free if the customer rents one of our larger storage containers). Refunds and voiding are easy and well documented. Tax is simple enough - although we must pay attention since we delivery to different tax jurisdictions (we have to manually select the correct tax rate). The dashboard is a nice overview of all of our activity. The email reminders are a time saver - reminding the client that the rental is ending and asking if they want to extend. We copy ourselves internally so we see the emails that each client receives - this is helpful in terms of always seeing what the customer is experiencing. We send the customer a "please review us" email automatically when we close out the rental - works well.

Inconvénients :

I have spoken at length the development team about adding addition functionality so we can use EZRentout for our main business - portable storage container rentals. The main shortcoming is the lack of a simple clean process to show all transactions on a single report - we work with insurance companies and they need to see a consolidated report of all charges (many months of rent, delivery charges, pick up charges). EZRent out needs to let the user modify an active order to add additional services that were not anticipated in the original order (like move the container to the warehouse). We have conveyed our requirements to the EZRentout team and we were told that they are actively working on a solution to our needs. I look forward to the implementation of these features so we can eliminate our other rental software subscription and use just one vendor.

No regrets thus far!

Avantages :

Not many equipment rental softwares can cater to construction equipment rental industry. But this one nailed it in terms of operation processes and pricing methods. This software certainly helps to improve a company's processes by leaps. Not only the software, the support was the best we've experienced so far. Although we are located much further away from the United States and some requirements may be different, they're always willing to listen and help us. Can't wait to make use of all the features available in this software.

Inconvénients :

We know there is no one best solution for everyone because every business is different. The software is very good, and their team is constantly working on better features, which is what we really appreciate. We thought the bundle feature could be more robust in terms of its flexibility to swap items within a bundle. This would definitely be more helpful for us. It would also be good if we can have more control over the customization of the printout templates in terms of the placement of different fields and line items.

EZ Rent Out Software Review

Commentaires : We use the software to help keep our rental ramps out on rent. It also helps us keep track of how many months each ramp has been on rent so when we go to sell a used ramp we can depreciate the value correctly just by using the software.

Avantages :

How it keeps my rental ramps organized so I know when a customer is due for another invoice.

Inconvénients :

I haven't dove in enough to utilize all of of it's features. I don't think there is anything I dislike about the software, just that I haven't fully used all of its services.

Fantastic experience! All data at my fingertips!

Commentaires : I can keep track of my rental assets. I know when they were purchased, from whom, and for how much. I know which customer has which instrument. I can keep renters current with payment. It is no big deal to switch out the instrument the customer has.

Avantages :

All my assets can be cross-referenced in many ways. Some I may not have even discovered yet! I can keep track of Instrument rentals, and call customers when payment is due. I can send depreciation information in a report to my accountant, and EZRENTOUT calculates it for me.

EZRentOut is awesome for rentals!

Commentaires : Very good, and even when there is issues, customer service is awesome.

Avantages :

The software keeps us organized and on schedule

Inconvénients :

The mobile version is terrible and the new design was glitchy for a while...most issues worked out already.

Best customer service...EVER!?

Commentaires : Through my experience in a small business, I've gone through a couple of other inventory programs. I ended up leaving them, not because of functionality problems, but because the developers never did anything about those problems/suggestions. I was very surprised when every time (really, every single day) I sent them a message about wanting a feature, or inquiring about a functionality issue, the EzRentOut customer support got back to me the SAME DAY, every single time. 99% of the time they would either fix the problem for me entirely, or help me step-by-step to get around whatever I've had an issue with. Very, very impressive. They stand for, and respect their customers. They really get it. Great job guys and gals at EzRentOut; really!

Avantages :

I love how easy the layout is, and how simple. There is nothing too complicated, and things are very easy to keep track of and maintain. The customer support is amazing. I also love how customers can suggest features, and the ezrent staff takes them into careful consideration based on overall functionality. Very intuitive team behind this software.

Inconvénients :

Not having certain features (yet!), but again, the Ez Team never ignores a suggestion, and considers them very carefully. I haven't found too much that I don't like honestly...and when I do, they are minor and I just contact support about it!

EZ Rent Out Rocks!

Commentaires : I'd like to take a moment to thank EZRO's Customer Service Department.
These people are awesome! Any time I have a question or a problem they are right on it.
They go above & beyond what I expect from a Customer Service Department to take care of my needs.

Avantages :

This software is extremely user friendly.

Inconvénients :

I'd like to be able to add items to an order that has already been rented out.

Great software!

Avantages :

-Customer service is very responsive and helpful -Many many features that can highly be adapted to pretty much any company's requirement -Possibility to automate many processes such as invoicing, rental contracts etc.

Inconvénients :

-Design could be improved/more customisable -Language integration for non-English businesses

Alternatives envisagées : Arcadier, SAP Business One et Booqable

EZRentOut Review

Commentaires : Picked it up in a single day. Very intuitive and easy to use. Hasn't failed me yet.

Avantages :

Navigating the menus and finding assets is a breeze.

Inconvénients :

Wish that there was a some sort of mobile app for when i'm not at my desk.

Golf Cart Rentals with EZ Rent

Commentaires : Really enjoy EZRentOut, easy to use, user friendly, payment is easy to process

Avantages :

Charging, entering guest information, pricing

Inconvénients :

Asset organization & returns organization

BEST SOFTWARE FOR EASY RENTAL BUSINESS

Commentaires : We have small scale rental business so its really easy to handle machines which goes out for rental & its tracking for ending of rental rental with the EZRent out software. Overall its a Fantastic Experience.

Avantages :

We really like its dashboard alert system which indicate overdue order from time to time.

Inconvénients :

None, there isnt any cons about this software.

Its true to label

Commentaires : Advanced bookings and everything in one place rather then on multiple spreadsheets and white boards

Avantages :

EZRentOut lives up to it's name. It is easy to use and all the functions and selections make sense to the tech savvy and the not so tech savvy user. The mobile app is great. Speed is better then normal for online software. Set-up is straight forward and flexible. There are plenty of options for customization. Integration with Xero accounting system is a big positive for us.

Inconvénients :

The charge out rate structure is different to what were we using, ie weeks/days rather than weeks/part weeks, but we just altered our system to match, not a major.

Best option I could find

Commentaires : We used to work with different custom made solutions. And they became really stagnant and old school. I was desperately waiting for a new option and EZRentOut seem to have most of what we needed. The good thing is that new features are added regularly to it. We work with Quickbooks and this product has a plug in for that. So that was one major plus for us. The other one was the unification of managing our equipment, clients and orders. As a media production house, we treat our equipment really carefully because loosing a small piece or getting a light buzzed costs us money, clients and reputation. EZRentOut has this ability to track every item individually. Previously, I'd have a stock of 10 cameras without any individual distinction but now I can tell exactly which camera is where and in what condition. This was the second major plus for us. The mobile app came out today and it's really neat and fast. (I would not have written this 'happy' review if they kept lingering the mobile app). I also liked their feature of packaging stuff in bundles. It's a real booster. Rental pricing rules and custom entries on orders (special discounts/adjustments etc) are also important to us as I'm sure that they will be for every other rental business. But EZRentOut does not have that (as yet?). Last time I heard from their support representative, they were working on these features. Not sure when will they come out and how would they look.

EZRentOut is Amazing!

Avantages :

Step by Step learning websites are incredibly helpful. The customer support is also very opening to making sure all our problems are resolved.

Inconvénients :

It takes a bit of time to get a full understanding of how to access the website's full potential. The reports and knowledge base are perfect for getting you up to speed as quickly as possible.

Ease of use and complete

Commentaires : Really easy to use and complete with lots of features, continuously evolving to the companies expectations. Would love to see a better UI for the customer, but so far 9.5/10. Customer support is also perfect, answering right on time.

Avantages :

Continuos Evolution Ease of use Highly customizable

Inconvénients :

Not a perfect clientside UI