Avis clients sur CheckMarket

Excellent !

Commentaires : Réalisation d'une enquête de satisfaction clients périodique

Avantages :

De nombreuses fonctionnalités pour personnaliser les formulaires, des rapports très complets

Inconvénients :

Je n'ai pas trouvé les 5 étoiles de notation

GO team

Commentaires : I use it internally & externally. It looks professional and it's efficient tool overall.

Avantages :

The customer service is the best thing about this product. Even if I don't understand something at once, I am only one call away from the solution. They are very friendly and really patient, even if I have the most stupid questions!

Inconvénients :

If I want send a mailing from CheckMarket to track the surveys, it might come in the spam inbox.

Checkmarket Software - My feedback :)

Commentaires : I highly appreciate all the professional help we get from the checkmarket support team & the online support pages. When speaking to the team, there is not only always timely & client friendly feedback, but also always straight to the point = excellent understanding of my issue & solution approach. The team usually directly offers one or multiple solutions to the problem raised (e.g. complex configuration), plus an explanation of what happened or why my config didn't work as expected, so it allows me to build my knowledge over time and get the best use out of the tool. Honestly one of the best tool & client services I've ever experienced on the large landscape of online tools I continously use.

Avantages :

Extremely flexible / highly customizable to specific needs, and a million possibilities to configure the surveys as you need them, in terms of branching/prefill/depending fields/CSL coding, etc but also branding-wise. We also appreciate the notification feature that can be based on various conditions, we love the easy buildable online dashboards, easy filter.. ability to share (protected or non-protected) those dashboards, possibility to use an own domain. Of course we highly appreciate the features to manage imports/exports of data in bulk and the different distribution channels and possibilities, even to be able to link surveys in between them. The software is also very intuitive and support pages (+ the support team) are well done and are very useful.

Inconvénients :

In certain cases (specific needs) we have to work with complex turnarounds to get to the ideal configuration. For branching the IF + AND + OR is great but especially with the OR certain cases are not technically working well, and we need to put quite time consuming workarounds in place. Another little frustration is the survey pdf - so this one is GREAT GREAT GREAT to have and broadly/very much used, but if we could customize (at least slightly) in between different surveys that would be a really valuable one too. One other feature we hope for is that text boxes keep the exact format of the text entered into the text box by the survey respondent (e.g. line breaks, bullets...) All I can think of for now :)

Easy to use, good insights and good support

Commentaires : We use it for internal and external surveys. I works good and is very flexible.

Avantages :

The system is flexible and easy to use and the support team is very helpfull

Inconvénients :

We still need extra tools for reporting, so the output is not always suitable for us and there are limits on the respondents, which is sometimes a problem for us

The perfect solution for creating online surveys.

Commentaires : We now have a tool within the company that is used by multiple teams for all kind of projects: from large customer surveys and NPS surveys, to small internal projects as sending invites for events or polling our employees about their job. As the tool is easy to use and no training is needed, everyone can start creating surveys right away.

Avantages :

- 7/7 support with correct, helpful answers and tips & tricks. The response times are impressive - A tool with lots of features, I cannot think of one that is missing. - You can create and share custom dashboards and reports. - You can set up closed loops for contacting dissatisfied customers. - They have specific features for NPS surveys. - Multilingual surveys are possible - You can choose where in the world your data are stored. - They offer additional services if you lack time or experience. - The value for money is top. - You can distribute surveys through multiple channels (including email, SMS, QRcode) - Surveys and emails work great on mobile devices. - The number of users is unlimited.

Inconvénients :

The reporting optiosn were limited but as they released a new version that allows you to create custom dashboards and reports with lots of features, I cannot fidn another 'con'.

Checkmarket - Ideal to send out Customized Surveys

Commentaires : I'm really very pleased with the tool. I can not say that there is something I'm not satisfied about. Not only the tool, but also the customer service is top!

Avantages :

You can lay-out all type of questions Process roadmap that is designed - userfriendly Possibilities to report afterwards

Inconvénients :

I don't think there is something not to like. But I'm interested in knowing as much as possible about 'how to score' your answers. I see that a lot of people in our company use the tool, but they very often don't know how to score. And often you are under time pressure - not always easy to deep-dive in all the information on the site. Especially when you don't use the tool frequently.

Excellent product, Really flexible and great customer service

Commentaires : Excellent. I have the product I planned before I started at a reasonable cost.

Avantages :

The product helps to construct really flexible surveys, with conditional follow on questions that make the survey really quick and simple for the respondent, reducing the number of questions they need to complete to give you the data you need.

Inconvénients :

Its complex, because its so customisable, but the support is first class.

The right tool for the job

Avantages :

Cost is adjusted to the use Security of data Multilingual Broad range of features Ease of use Excellent customer service Excellent support Intuitive Many more

Inconvénients :

I don't know based on my use It does what I need

Professional

Avantages :

It is efficient and support is in general quick and very helpful.

Inconvénients :

You may think it is a bit expensive but, though it is clearly not cheap, they offer a lot in change. Maybe an "unlimited respondents" option would be appreciated.

First time user satisfaction

Commentaires : I was able to customize my survey on a budget. In future projects, I'm willing to spend more if possible to explore other features.

Avantages :

The features offer rich opportunities to customizing a survey. The design can also be very neat, minimalist and prevent distractions.

Inconvénients :

The display logic was the most complicated feature for me that I will need more support on.

First Surveyn build ever

Commentaires : Nice, easier to make survey than with other survey platforms I tried.

Avantages :

Possibility of several languages in one survey easy to translate. No subscription needed.

Inconvénients :

A lot of possibilities, but with the help of helpdesk easy to find what I want.

We use this platform to develop and send program evaluation surveys for campaigns

Avantages :

We can have better control over where our data is housed. The controls for design are fairly intuitive and easy to learn. The reports are attractive and easy to interpret with many options as to how to display the data. Online sign in is convenient. They provide different methods to distribute the surveys

Inconvénients :

The limits on respondents based on the plan purchased could be an issue for some organizations. Some of the more advanced customization controls during survey construction are a bit clunky and could be refined further for a better user experience.

Multi-lingual software for global marketing

Commentaires : I need to reach and report to a bilingual audience and that's the advantage of Checkmarket

Avantages :

set up with built-in words and phrases for french

Inconvénients :

It is not easy to use and unlike most of its competitors it doesnt' have lots of videos demonstrating techniques on the internet.

Very agile and great customer service

Avantages :

The agility and the pro-active and fast customer service.

Inconvénients :

Once tailored programmed has been done, the survey is locked, making changes afterwards less flexible.

Great help

Avantages :

Easy to use. Great support. Great help function and if I have a question I can call someone who explains it in a clear way and fast!

Inconvénients :

RAS. But for this survey, I can not choose my 'industry'. I work as a consultant and that is not an option in the list.

Satisfied User

Commentaires : Using it for mainly for funding applications

Avantages :

User Friendly, front and back end, Ease of use

Inconvénients :

I don't like the Pause Button because users don't think to press Next before Pause

The support is definitively one of their strongest point. The product itself is very usable.

Avantages :

The support. Also the tool is overall very nice to work with and feels very 2017-ish interface wise.

Inconvénients :

The lack of advanced functionalities beside branching - way more control over the surveys would make it even more powerful.

Quick, easy and powerful, great service included!

Avantages :

It is very easy to use the tool online. Survey's are set up in no time and if you do have some questions, customer support is very helpful and quick to give you an answer.

Inconvénients :

The graphical user interface (GUI) is not always as intuitive. Translations between survey languages is sometimes more laborious because they cannot be displayed alongside eachother.

Great!

Avantages :

There is so much to discover! A lot of potential! Especially in the automation of evaluations there's much more to discover. We keep using it more and more

Inconvénients :

Templating for surveys and mails could be easier. Customer support does help with this, but when you want to do it by yourself, you have to know a lot of code.

Possibilities to give feedback and benchmarks according to the results of the respondants

Commentaires : We were very pleased with the online self-scan and with the development proces. Checkmarket developper clearly explained what we could expect and what would not be possible.

Avantages :

We have been able to create an online self-scan voor meetingvenues that provides respondants with relevant advice and tips according to the answers they give. If their venue misses specific infrastructure or services, they recieve specific information in their report. They also get a general benchmark next to their own aswers, thus they can imediately position the level of services and infrastructure or their own venue in the overal market.

Inconvénients :

We could not give a venue a costumized benchmark. A venue can benchmark itself against the avarage of all respondants, or against all the venues with one common characteristic eg capacity, or type.... But not with venues of a similar capacity and type and location.

A huge benefit of this software is that it continuesly improves.

Commentaires : To move from papersurveys to online surveys, sometimes it is a bit difficult, because on paper you can make complicated matrix questions to save space. When these surveys are validated, sometimes it is difficult to make the questions exactly the same as the question on paper. And for our clients it needs to be exactly as on paper. another suggestion would be, that the software would be able to use a negative extraction. Overall i am very pleased to work with this software.

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Avantages :

Tthe platform is accessible for an average computer user, and above all: the service and support are FENOMENAL.

Inconvénients :

The text processing could be more smooth and extensive.

Easy to use and excellent support

Commentaires : We chose CheckMarket as a tool for our loyalty survey because of ease of use, visual analytics and transparent + competitive pricing. From the beginning our decision has proved right. We have been met with excellent support and a willingness to cooperate and together improve our survey setup. CM has top notch support also on the tech side.
Super value for money and a pleasure to work with.

Good service, wide range of possibilities, easy to use graphic exploration of your temporary data

Commentaires : Pro's: Good service, wide range of possibilities, easy to use graphic exploration of your temporary data. Very good integration with SPSS / CSV files. Excellent customer service and support. Cons: Graphic customizing possibilities could be a bit better (different knobs and buttons, use of buttons of your own, ...). The design and look is very cutting edge as for today.

Easy to use for Surveys

Commentaires : We are using Checkmarket for several years now and we are happy with the service. We receive immediately an answer from support, the follow-up well on our requests and the system is easy to use. We use however the system for a more complex purpose and this is not always ideal. the reports for example are not easy to adapt (i.e. the headings).