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En savoir plus sur Exotel

Système de téléphonie professionnelle sur le cloud qui s'intègre aux solutions CRM, prend en charge les SVI à plusieurs niveaux et l'enregistrement des appels.

En savoir plus sur Exotel

Avantages :

As a startup founder I am really thankful for the Exotel team for providing support for startups with free trial and economical charges after the trial.

Inconvénients :

Sometimes wrong status, API Response time is less.

Exotel - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,0
Fonctionnalités
4,0
Rapport qualité-prix
4,2

Probabilité de recommander le produit

8,0/10

Exotel a reçu une note globale de 4,3 étoiles sur 5 d'après 66 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (66)

Tapesh
Tapesh
Alphonic Network Solutions (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best Software for cloud and virtual Telephony in India

5,0 il y a 5 ans

Commentaires : Team is very helpful to setup your number and the things you needed they will understand your requirement.

Avantages :

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.

Inconvénients :

They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers.

Puvinthan
Sales & Operations Marketing Executive (Malaisie)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

A Good Product with a Lousy After Sales Services

4,0 il y a 2 ans

Commentaires : The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support.

Avantages :

1. Very easy to use and monitor your calls 2.

Inconvénients :

1. It has to do some presetting by installing a 3rd party software, prior using the number through the software

Prasanna
CEO (Inde)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

My take on Exotel

3,0 il y a 5 ans

Commentaires : It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore.

Avantages :

We liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space.

Inconvénients :

There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Emballage/livraison de marchandises, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Product with great options

5,0 il y a 5 ans

Commentaires : Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry.

Avantages :

Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous.

Inconvénients :

Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all.

Mayank
Account manager (Inde)
Logiciels, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Best cloud telephony solution

5,0 il y a 2 ans

Avantages :

Great pre and post sales support. Easy to use solution and can handle complex requirements

Inconvénients :

New features and products launcher wrt to market needs

Mohamed
Cloud Deployment Engineer (Inde)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Excellent Product so far with little hiccups

3,0 il y a 5 ans

Avantages :

Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it. Call recordings how the call was routed and who picked up the call what happened to call everything was present and with much user-friendly interface

Inconvénients :

I hope they solve the interconnectivity between the different service providers. There was a lot of issues with voice when agents used airtel. voice is a huge issue sometimes we will not be able to hear voice clearly

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Exotel: Enabling hassle-free handling of your Inbound contacts

5,0 il y a 2 ans

Commentaires : Overall, We are happy with the basic functionality of this tool. It solves our purpose. Inbound lead handling has been optimized to a great extent.

Avantages :

Exotel is mainly used by our Inbound Marketing and Customer Support teams. The most likable feature of exotel is that it is very easy to set-up. You will not need any formal training to design the workflows on this. Secondly, pricing of the product is reasonable for any small and medium sized business. Lastly, the recording and voice quality of the calls are crystal clear. This helps in training the callers in an efficient way.

Inconvénients :

Even though, Exotel has a very easy on the eye platform, It lacks in advanced features. Firstly their analytics feature is very basic. The excel that you import does not provide the wholesome picture. Secondly, it would be great if we could integrate it with our CRM tool. Competitor of Exotel do have integration features.

Asif
Senior Executive (Inde)
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ezetap Oboarding Experience

4,0 il y a 5 ans

Commentaires : I configured and setup exotel to Ezetap with the help of reps who was very much helpful and the flow that we designed and the applets that was available just worked brilliantly.

Avantages :

UI is most user friendly and the applets just works flawlessly

Inconvénients :

Waiting for SMS approval was a pain, had to followup multiple times to get it approved on a last minute request, but yes work used to be done with your support Ninja's help

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good call management system

4,0 il y a 2 ans

Commentaires : It's been good but could be better.

Avantages :

It provides recording and call-logs which I use significantly and this is what I like best.

Inconvénients :

It does not have single sign-on and i could not find a way to record out-going calls.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fantastic Platform

5,0 il y a 5 ans

Commentaires : Education Admission and Placement Related Calls in Institution

Avantages :

Ease of use and Easy follow up on all calls received, Never miss a single call

Inconvénients :

During Several attempt by callers, calls are assigned with little interval of time.

Pramod
Business Analyst (Inde)
Transport routier/ferroviaire, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Good Service & easy to use

5,0 il y a 5 ans

Commentaires : it's good experience using this software

Avantages :

Dear Team, I am an user of exotel since year it's easy software to use and really very useful as well tremendous support from support team

Inconvénients :

easy to use , and helpful to generate the leads

Kiran
UC Engineer III (Inde)
Produits alimentaires, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The Best IVRS & Call Masking Solution with Easy config

5,0 l’année dernière

Commentaires : Pretty impressive,Am using exotel platform from past 5 years in Bundl technologies it has give a lot of options on Apps,& Other categories which are very important on UC.

Avantages :

Easy way of App Customization,Call Connectivity,App Features,Exophone Number purchasing options,

Inconvénients :

Exotel would need to give more details to the administrator on who created the App, Co-worker complete activity with the search option

Anchal
Product Manager (Inde)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A excellent tool for communication!

5,0 il y a 5 ans

Commentaires : It has been great so far. Product is bug free and support is super quick and easy to access.

Avantages :

- Exotel has helped us build a reliable connection with our customers over voice & SMS. - Exotel allows a personalised experience for the customers over voice calls. Tracking, managing and building call flow is pretty easy. - It has excellent features like multi-level IVR, call recording, call routing, call analytics, etc - No hardware required - Phone number masking is the best feature of this software - Excellent support from Exotel team

Inconvénients :

Nothing I can think of / encountered during the usage in the last 2 years

Siddhaarthan
CEO (Inde)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review for Exotel

5,0 il y a 5 ans

Commentaires : I would really appreciate the experience with Exotel so far. Nothing to complain and u guys do a great job.

Avantages :

A very reliable platform to ensure all your calls are properly tracked and recorded. And really helpful support team who are always quick to respond. As a startup founder I am really thankful for the Exotel team for providing support for startups with free trial and economical charges after the trial.

Inconvénients :

The UI and UX is not very approachable. Yes it is simple but certain things you definitely need assistance to get it done. Integrations like Zoho CRM and the likes are a bit costly, I understand that there should be a monetary element for any company to sustain but it would be great if this issue could be addressed.

Prince
Manager (Inde)
Immobilier, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Nice and Easy to Operate

5,0 il y a 5 ans

Commentaires : It's very easy to operate and such user friendly. I can delegate anyone from my team to make changes through Exotel pannel and not much of a training is required.

Avantages :

Ease of use - I can delegate anyone from my team to make changes through Exotel pannel and not much of a training is required

Inconvénients :

Nothing specific as of now; since I haven't faced any problems

Senthil
Manager operations (Inde)
Banque, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very worst customer support

3,0 il y a 2 ans

Commentaires : The worst experience ever had

Avantages :

The company has grown, they treat their clients like beggars we have to raise the issue and wait for 2 day to explain their issue to them. After that they take another 2 days for finding the solution and another 3 days for resolution. Customer support is pathetic, account managers are useless

Inconvénients :

We get billing error from a matured so called technology driven company !!!

Jaydeep
Jaydeep
IT Application Manager (Inde)
Utilisateur LinkedIn vérifié
Services financiers, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good Product but No Support from Post Sales Team

3,0 l’année dernière

Commentaires : Best at Sales worst after post sales

Avantages :

Product look and feel and its configuration setup

Inconvénients :

No Support from top to bottom team members post sale. Very worst experience once the payment is done to the company. To much depended on FAQ's and no actual support

Akash
Team Lead (Inde)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Ease to use

4,0 il y a 5 ans

Commentaires : Dashboard when compared to Twilio this can be improved with new design.

Avantages :

The custom API integration with the software is super easy.

Inconvénients :

Dashboard features can be improved more like Twilio.

Ramesh
Co-Founder (Inde)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to setup, Value for Money but packed with couple of minor/medium issues

4,0 il y a 5 ans

Avantages :

Easy to setup and build workflows, value for money,

Inconvénients :

When I call customer support for help, they insist on writing an email... I think they could create ticket based on the problem explained over the phone and send a mail with ticket details. Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region. The console is not very user friendly, When you have more number of users and groups, to add an user to newly created group you will have to scroll down endlessly to the bottom of the page to find the group which is newly created

Sachin
Sales Head (Inde)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Feedback on Exotel Platform

5,0 il y a 5 ans

Commentaires : IVR for sales and support team
COD verification
Ability to record calls for training , tacking and monitoring

Avantages :

Call Recording quality , Up Time , API support

Inconvénients :

- Not having capability for parallel ringing , call transfer, conference - Not allowed for automated calls for COD verification . Should have an ability to call DND numbers based on flow ID approved internally by the team when used via API.

Manjunath
Head of Opearations (Inde)
Services et technologies de l'information, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Service Delivery

5,0 il y a 5 ans

Commentaires : Excellent Product which meets overall expectations.

Avantages :

This is a user friendly software which can be used without any assistance. Admin has all the access which can be customized which will inturn help service end customers and its hassle free.

Inconvénients :

We do not have a dedicated service manager

Chiranjeevi S
Asst Manager (Inde)
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

BEST SOFTWARE IN MARKET

5,0 il y a 5 ans

Commentaires : Overall experience with this software is amazing. Better than from other softwares in market. Would recommend other clients to use this software.

Avantages :

The software is very use friendly easy to use this software helped us to drive the performance on floor. We get multiple option in this software we review. Best customer support from exotel team using this software from 3 plus years.

Inconvénients :

We need to have real time management in this software.

Siddharth
Founder and CEO (Inde)
Production alimentaire, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Not Happy With Customer Service

4,0 il y a 5 ans

Avantages :

It is easy to use and easy to integrate. It is affordable.

Inconvénients :

Some features like auto-calling are not available. Also, to use the software, it is critical to have a good customer support. The response from your staff is almost always late and not adequate. We end up wasting a lot of time using this software. The main purpose was to save time and it ended up doing opposite.

Maulik
Owner (Inde)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to use virtual phone

5,0 il y a 5 ans

Commentaires : We use a virtual number to provide support to our customer, with easy API we find user type like free or premium & divert call accordingly, also it's very useful when we have some holiday announcement or to notify the user when the support team is offline!

Avantages :

it's very easy to use, support team is also very helpful & system have many features that suits all our business need

Inconvénients :

I think you need to build a Mobile App so I can manage my VR number from mobile

Krishna kumar
Founder (Inde)
Internet, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Redefine the Telecom

5,0 il y a 5 ans

Commentaires : As a startup we started exotel with free startup plan, now we use it more than for 3 years, we don't have a second thought of switching to other providers, because of the reliability.

Avantages :

Reliability Integration part - API & web hook True cloud Flexible customer support

Inconvénients :

Software features - we requested features but we never get one