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Avantages :

Too many pros to list here. The most useful thing has to be the way the calendar/diary and allocation of jobs to engineers works but also the invoicing module which integrates with Xero effortlessly.

Inconvénients :

I find this silly as the work around takes longer then just inputting into a spreadsheet or any other kind of software you have before you use Joblogic. Very disappointing and no part refund or help.

Joblogic - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,6
Fonctionnalités
4,3
Rapport qualité-prix
4,1

Probabilité de recommander le produit

7,9/10

Joblogic a reçu une note globale de 4,4 étoiles sur 5 d'après 49 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (49)

Jeff
manager (R.-U.)
Utilisateur LinkedIn vérifié
Équipements publics, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

All in one place

5,0 il y a 5 ans

Avantages :

we can record jobs, dispatch jobs, keep track on progress, this then follows to easy invoicing with all data carried through. you can record info in notes of calls .quote customers .allow customer their own access.

Inconvénients :

Filtering options need tweaking for searching

Réponse de l'équipe de Tracer Management Systems

il y a 5 ans

Jeff, thank you for the review. It's good to hear that you're benefiting from the implementation of Joblogic at Active Air.

kerry
Office manager (R.-U.)
Génie mécanique ou industriel, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Helpful in so many ways

5,0 il y a 2 mois Nouveau

Commentaires : helpful staff and the software is very thorough

Avantages :

the fgas stuff is great, the PPM planner is great all in one place and easy to use

Inconvénients :

the jobsheet templates are hard to design they seem to not work too well and need alot of adjustments i am having to put alot of time into the process of setting this software up and the jobsheets im finding abit frustrating. It would be amazing if the engineer could raise POs but we are getting around this.

Des
Des
Financial Controller (R.-U.)
Utilisateur LinkedIn vérifié
Construction, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Terrible Company do not go anywhere near them

1,0 le mois dernier Nouveau

Commentaires : A well marketed product and that is where the positivity ends and once they have taken your money they are uninterested in adapting the software to get it to do what they claim it will do at the sales calls.

Avantages :

Quick to put together a proposal during the sale process - before they have your money

Inconvénients :

Absolute failure to keep their sales promises in managing to get the programming to do what we required of it. High Staff turnover - leaving lack of continuity and absence of any desire to resolve issues explained to them several times

Jolene
Director (R.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Game Changer!

5,0 il y a 2 mois

Commentaires : We joined JL back in 2016 and started with the old desktop version. Going from what we were using to JL was a big step for us with a trip up to Birmingham for some training. It was essential that we could import existing customer records from our old system to JL and we received a great deal of support from JL during this setup period. Since migrating from desktop to cloud version we have had on site training which was great and saved us the expense and time of travelling from Cornwall to Birmingham. Everybody we have dealt with at JL since we joined have been great and always very helpful. I think sometimes when a company like JL expands very quickly they can forget about the smaller companies like us but it has never felt this way for us, I really cant imagine a day when we look to move away from JL.

Avantages :

Too many pros to list here! The most useful thing has to be the way the calendar/diary and allocation of jobs to engineers works but also the invoicing module which integrates with Xero effortlessly.

Inconvénients :

Not being able to upload a large batch of new customer site addresses ourselves. We can add individual new sites but when working with large new developments like we do, which can be made up of 100's of properties a batch import is essential. The work around is that we have to send the completed template to JL and ask that they upload the bath of sites for us which can take a few days to be done. We were able to batch import sites ourselves on the old desktop version so it seems a bit of a step backwards that we cant do this on the current version.

Myles
Myles
Company Director (R.-U.)
Utilisateur LinkedIn vérifié
Fabrication électrique/électronique, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

First class customer service!

4,0 il y a 5 ans

Commentaires : We have been operating for 50 years, and all our systems and records have until very recently been paper-based. This has created various bottlenecks that have been damaging in terms of efficiency and responsiveness to customer requirements. I have embarked upon a root and branch upgrade of our business processes, hardware, software, training and recruitment and part of this has been sourcing a CRM/Job Management System that will allow us to refine our processes across all our activities and improve efficiency. We've started using Joblogic only recently but have rolled it out across the company already because the staff and management have picked it up so quickly. We have already noted significant improvements in our responsiveness to customers. All our office staff now have instant information to hand, instant updates from field engineers and can provide answers immediately over the phone despite not even necessarily having known a job was being undertaken. We aim to use Joblogic to the full, from creating quotes to purchase orders, to completing jobs and linking all the end result into our accounts software.

Avantages :

The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email. I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long. The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Inconvénients :

The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.

Réponse de l'équipe de Tracer Management Systems

il y a 5 ans

Myles, thank you so much for taking the time to review Joblogic. It's great to hear that your implementation has been a success. We're pleased that you've enjoyed working with our on-boarding team too. We do pride ourselves on having quality software but even more so on our customer service, so it's nice to know that you've had a good experience. Thanks again for choosing Joblogic.

Craig
Business Development Manager (R.-U.)
Machines, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Skyrise Lifts

4,0 il y a 2 mois

Commentaires : Nothing to moan about as of yet. Bit slow with some reply's but nothing to bad

Avantages :

Quotes, and deployment of staff. PPM are also very good

Inconvénients :

Sometimes we need a new feature when talking to support they say it can't be done but when we talk to are account manger they tend to find away

matthew
COMPANY DIRECTOR (R.-U.)
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent product. excellent service. Highly recommended

5,0 il y a 2 semaines Nouveau

Commentaires : Excellent brilliant. one hundred percent satisfied

Avantages :

The ease of use. The sheer quality of the product.

Inconvénients :

Nothing Nothing. This product is brilliant

Kate
Manager (R.-U.)
Eau/gaz/électricité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to use

5,0 le mois dernier Nouveau

Avantages :

We use Joblogic to schedule, dispatch and track the progress of job installations. It’s easy to raise quotes and then follow up with invoices helping us keep everything all in one place.

Inconvénients :

For what we use Joblogic for, it’s done everything we need. Customer support are great for anything we need help with.

Robin
Director Of Operations (R.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent Service

5,0 il y a 2 mois Nouveau

Commentaires : Excellent

Avantages :

The service, the tech and support teams are awesome, they are always on hand, 24 hours a day to support. Every single one of them goes above and beyond.

Inconvénients :

Cost, integration with accounting software (more down to QB limitations and not the fault of JL)Would really like the ability to transfer the JL INV number to QB and not have to search the statement message

John
Patent Attorney (R.-U.)
Services juridiques, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Useful software.

5,0 le mois dernier Nouveau

Avantages :

The product is easy to use, and makes maintenance monitoring and scheduling pain free.

Inconvénients :

There is nothing particularly negative at this time.

Carole
Operations Manager (R.-U.)
Construction, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use database with flexibility and good support

5,0 il y a 6 ans

Commentaires : We can streamline our day to day tasks through to our operatives and also link effectively to all our clients

Avantages :

Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables

Inconvénients :

Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.

Réponse de l'équipe de Tracer Management Systems

il y a 6 ans

Hi Carole, Thanks for you review of our software. Its good to hear how easy and flexible you find the software to use, as well as the powerful reports contained within. We always listen to feedback off clients and look to progress any ideas that suit or we feel would enhance the use of the system. Regards Joblogic Team

Catherine
General Manager (R.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

JobLogic keeps us working

5,0 il y a 11 mois

Commentaires : Awesome systemJoblogic monitors and tracks all we do fir job management and costing

Avantages :

Joblogic monitors and tracks all we do fir job management and costing

Inconvénients :

None the back up and support we get is fantastic

Dan
Director (R.-U.)
Utilisateur LinkedIn vérifié
Fabrication électrique/électronique, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Alternatives envisagées :

Feel let down

2,0 il y a 3 ans

Commentaires : Bad

Avantages :

The only pro I have is that I stopped using it soon after I purchased. Wasn’t good at all

Inconvénients :

Basically a lot. Get sucked into the annual plan, promised everything you asked for. First hurdle and wasn’t good at all. I asked back in May 2020 that I have issues, and basically get fobbed off. Customer service is useless, and very slow. Again you get promised it’ll go to development team for review and get nothing. Ask them to help and say we can’t as it doesn’t do that, but we have a work around. I find this silly as the work around takes longer then just inputting into a spreadsheet or any other kind of software you have before you use Joblogic. Very disappointing and no part refund or help. Stay well clear

James
Business Development Manager (R.-U.)
Services aux consommateurs, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Long term relationship with joblogic - always had great service!

4,0 il y a 6 ans

Commentaires : Allows us to provide our customers with smart reporting that competitors may not be able to produce.

Avantages :

The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process.

Inconvénients :

The system can be too reliant on human input. Would like to see a few more automated features throughout.

Réponse de l'équipe de Tracer Management Systems

il y a 6 ans

Hi James, Thanks for the great review! Always to good to hear feedback from one of our long standing customers. Its good to see that the new staff can be trained quickly, in house, which is what we always aim to be the case with any new feature. The automated features are on the horizon for you in the future and we will be in touch to discuss them with you. Regards Joblogic Team

Vicki
Admin Team Leader (R.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Now that I have had formal training I feel I will be able to use job logic to its full potential

5,0 il y a 6 ans

Avantages :

Its ease of use. very easy to use when you know how. I am looking forward to timesheets being easier when the engineers are taught to use it correctly.

Inconvénients :

I think a few reports need to be changed and then it will work better for the company, I don't like that you cant have more than one screen open at a time i.e. doing a purchase order you can't then open the job page.

Réponse de l'équipe de Tracer Management Systems

il y a 6 ans

Hi Vicki, Thank you for taking the time to review our software. We are happy that you have now found your feet with the software after some training. We are sure over the coming months you will see more & more benefit from the ideas you formed with our trainer. Thanks again! The Joblogic Team

Ashley
Owner (É.-U.)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Dont not waste your time

1,0 il y a 3 ans

Commentaires : Terrible and because I decided to switch they are withholding my customer database.

Avantages :

[SENSITIVE CONTENT HIDDEN], a representative, was very respectful and helpful.

Inconvénients :

Features, the rest of the representatives, software is slow, company is the least bit understanding and helpful, and over priced.

Rebecca
Commercial Manager (R.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

JobLogic review following training

5,0 il y a 7 ans

Commentaires : We placed an order with JobLogic a few months back, the service from start to finish has been outstanding. In particular the trainer Paul Webb has gone in my opinion above and beyond to ensure that our system has been setup up with zero flaws. The support team have been available over the phone every time we have needed assistance and have remotely logged on our computers to assist when necessary. The actual software system is exactly what we need for our company as it is not just a simple job management tool but can also effectively manage quotes and maintenance of assets amongst other things. I highly recommend this professional company.

Avantages :

Its ability to manage assets and maintenance. The JobLogic mobile app is also very easy to use which in the past has been a problem for our engineers when using other systems.

Inconvénients :

That assets are displayed in the parts page.

Réponse de l'équipe de Tracer Management Systems

il y a 7 ans

Hi Becky, Thanks you for such a positive review for our team here in Birmingham and for the software as a whole. Its good to know you found the team so helpful and that you have been well looked after by our training team. Keep in touch in the run up to going live and don't hesitate to contact us for any advice or help. JobLogic

Steve
Development Manager (R.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

JobLogic implementation and operation, 3 years on!

5,0 il y a 8 ans

Commentaires : We first started our journey to implement 'Joblogic' in 2011 and after initial discussions with 'JobLogic' on our needs, both for IT implementation and operational needs, the product, with the help of our own IT department, was set to work across our support business. It soon became apparent that unique features of our IT network meant 'JobLogic' had to provide non standard work rounds which were completed in a timely manner. Other unique business requirements were discussed with 'JobLogic' and once agreed, were quickly implemented with little issue. In the early days, reliance on telephone support was a weekly event, and solutions were provided straight away. On the occasions when a more complex solution was required this was generally resolved by the end of the same working day. Within a few months this reliance on support reduced to the occasional call. We now operate over 100 users across 7 offices, of which 30 users can operate consecutively. I would recommend 'JobLogic' as an off the shelf service management solution with a lot of built in features, although you may need to make slight changes in your operation to fit the product.

Réponse de l'équipe de Tracer Management Systems

il y a 8 ans

Hi Steve, Thanks for sharing your story of the last 3 years with JobLogic. We have enjoyed working with you on many projects/bespoke elements and look forward to a long lasting working relationship with you and all the team at Matrix. JobLogic

Gary
Contracts Manager (R.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

A fluid software perfect for a busy maintenance business

4,0 il y a 8 ans

Commentaires : We have been using the software for around 18 months and have found it to be user friendly and simple for our on site engineers to work with, we have seen time savings in all departments that are using the software. The developers are pro active and always looking for ways to improve and integrate the system into businesses. The cost is not prohibitive and the back up from the support team is first class. It takes a little bit of time to learn to use the various modules and to implement them into existing systems, but this is the same for anything that a business brings into its process that is new. Joblogic are a forward thinking team who are not afraid to ask for suggestions on improving the all round package. Our clients speak highly of the weblogic customer portal and we look forward to strengthening our working relationship with the joblogic team for many years to come.

Réponse de l'équipe de Tracer Management Systems

il y a 8 ans

Hi Gary, Thank you very much for taking the time to review the JobLogic Software. We are pleased that you found it so user friendly and simple to use (especially with the engineers, who's time is precious on site & software needs to be quick and simple to use). We will continue to release new and innovative ideas for the office and mobile side of the software and look forward to hearing what you think of them. Thanks Again JobLogic

Natalie
Office Manager (R.-U.)
Sécurité et enquêtes, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great System

5,0 il y a 2 mois

Avantages :

The options and information that can be added to each site. Full history of works available.

Inconvénients :

When searching for specific jobs, which may relate to one site, and you have input the criteria in the search bar. Once you have checked through the details of the works you are unable to click the go back option and the search details are still there. You then have to search for the criteria again.

Mark
Owner (Australie)
Sécurité et enquêtes, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Appalling customer service

1,0 il y a 2 mois Nouveau

Commentaires : Disgusted

Avantages :

Nothing as their customer service is a complete disgrace

Inconvénients :

The fact that they robbed me of 2 months worth of subscriptions after I stopped using the software mid trial with no way of removing my credit card to stop the subscription, no replies to emails until I leaned towards legal action and terrible reviews

Simon
Director (R.-U.)
Génie mécanique ou industriel, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Our Experience with Joblogic

4,0 il y a 2 ans

Commentaires : Great Support, quick reliable and helpful.
Special Thanks to our Onboarding Manager

Avantages :

Its adaptable and innovative, great for navigation around the platform.

Inconvénients :

Lots to learn, requires an implementation period of 7 weeks for us, thats said we run everything through the software and are adapting to suit our needs inline with other systems within our organisation.

Ania
Adminsitrator (R.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Solves many problems

5,0 il y a 8 ans

Commentaires : Pros:
- You can see the details for each job on date logic (Client, Address)
- It is easy to move jobs around without looking for the paperwork
- Solves the H&S problem of lone working
- You can change a quote into a job (you decrease administration cost)
- Outstanding customer service
- Friendly, easy to work with company with personal approach
Cons:
- Diary could be visually more friendly

Réponse de l'équipe de Tracer Management Systems

il y a 8 ans

Hi Ania, Thankyou for such a detailed review. We are glad that you have listed so many benefits to the system and take on board the comment about the diary. We are working hard on improving JobLogic everyday and will let you know about any changes made in the future, that may benefit Lightside in this area. We have passed on your comments about the personal approach & support team to the department manager. JobLogic

Eve
Office Manager (R.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Great for our business

5,0 il y a 7 ans

Commentaires : Joblogic has really helped us to improve the service that we offer to our customers. Since using the system we have significantly reduced the response time between customer query & engineer deployment. It has also drastically helped us to cut down on the amount of paperwork that passes through the office, and we are now a virtually paperless office thanks to Joblogic. The training and ongoing support is always second to none. We have always received an excellent level of support as we endeavor to utilise more and more of the programme's features

Réponse de l'équipe de Tracer Management Systems

il y a 7 ans

Hi Eve, Thanks very much for your review. We are pleased to hear how highly you rate our trainers,support team & system. We look forward to an ever growing future with Barlows and helping you to the next level on your road map. JobLogic Team

Madeleine
H&S Co-ordinator & Software Supervisor (R.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Very Good Software

5,0 il y a 8 ans

Commentaires : The software stores and sorts a huge amount of data which is always on hand to be able to keep customers up to date with jobs as they are happening. Mobile Logic will assist us with our drive to reduce waste with paperless worksheets as well as quick updates between engineers and the office. It is worth the time to set it up to get the most out of it.

Réponse de l'équipe de Tracer Management Systems

il y a 8 ans

Hi Madeline, Thanks for the review of the software. At CPL you were always going to find it beneficial due to your way of thinking . "It is worth the time to set it up to get the most out of it." which is exactly why it is so powerful for you, so cost effective and time saving. We look forward to a long lasting relationship with all at CPL and going forward with new ideas in the future. JobLogic