Avis clients sur Glue Up

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Avantages :

Mailings are quick & easy, Membership renewal process in GlueUp is streamlined, and with limited resources the the most efficient way. Strong protection of Members' data.

Inconvénients :

Editing your event and Newsletter are limited with built in function.

Glue Up - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,6
Fonctionnalités
4,4
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,7/10

Glue Up a reçu une note globale de 4,5 étoiles sur 5 d'après 107 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (107)

Marcel
Marcel
Director, Community Development (Singapour)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Simply idiot proof and ready to deploy without too much hassle

5,0 il y a 3 ans

Commentaires : We are very pleased with simplicity of it. We rarely spend time training as most users simply "get it". Its simple and fast out-of-the-box solution . We now have 4 accounts running this software

Avantages :

I can create an event in 10 minutes , have the webpage out and create collateral. I can update anything all the way to the delegate app onsite in a few simple steps. We moved a few hundred members into the cloud which was relatively simple, and memebrs love the ease with the member app and the profile. Payment option are localized based on country I can assign navigation languages etc. I can assign a client to administer a section of the membership or a specific event.

Inconvénients :

Multi currency management is not very friendly. During setup. I cannot correct some historical items Some limitations with regards to registration setup for multiple events segments such as dinners post tours that needs to be overcome

Külli
Membership Services Manager (Estonie)
Développement et commerce international, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A Comprehensive Event and Membership Management Solution

5,0 il y a 3 semaines Nouveau

Commentaires : Overall, Glue Up is an excellent event and membership management solution. The features are comprehensive, the user interface is intuitive, and the customer service team is always available to help. The only downside is the cost for larger organizations and the lack of customization options for some features.

Avantages :

Glue Up is an incredibly comprehensive event and membership management solution, offering an impressive range of features and functionality. From event registration and ticketing to membership management and payment processing, Glue Up has everything you need to streamline your organization's event and membership processes. The user interface is intuitive and easy to use, and the customer service and support team is always willing to help.

Inconvénients :

While Glue Up does have some great features, it can be expensive for organizations with large membership numbers or for those who plan to use the platform for multiple events or complex processes. The interface can also be a bit clunky at times, and there are some features that could benefit from additional customization options.

Heston
Managing Director (Australie)
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Privacy issues, Failed delivery and refusal to refund any of our US$34,105 - stealing from a Charity

1,0 l’année dernière

Commentaires : The delays and issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base.
We requested to exit from our agreement, and only then were we finally contacted by Glue Up representatives from Mainland USA. [SENSITIVE CONTENT] immediately identified that the team they had us assigned to were not capable fo the task "and should never have been assigned our account". We discussed and sought to rectify the issues with further conversations, however the damage to the trust of my staff and the realised differences in discussions from sale to execution we too great, so we continued to request to exit from our agreement with the 30 days period as required.
Since this time, [SENSITIVE CONTENT] have rarely returned email let alone avoided our meeting calls. They have refused to refund any of our money, despite agreeing that there was at least US$20,000 of what we paid for not yet incurred or consumed by Glue Up in the process to date. They offered to provide a US$20,000 "Credit" to our organisation, refusing to any actual refund of our money paid up front. We are now literally held hostage, with no more replies, and no refund still. This is the way they deal with a Charity...

Avantages :

The promises made in the sales process - that were not followed through with in the delivery, or terrible customer service. Let alone the privacy concerns and now refusal to refund for services not embarked upon or delivered. Absolutely disgusted and disappointed in this unethical and unprofessional conduct. We would never recommend Glue Up based on our experiences over these last 3 months still without resolution and now theft of our charity funds.

Inconvénients :

We are an Australian Veteran Health & Welfare support Charity. From the outset, myself & my team engaged in a very competent & supportive sales process with a representative located in Bali. We were required to pay US$34,105,000 up front prior to then being turned over to a team based in mainland China. From there we encountered a continuous stream of issues including language barriers, incomplete tasks requiring constant email chains to follow up verbal conversations that appeared to expire on completion of calls. We additionally had very real privacy concerns given we requested and were sold on a product that would be responsible for supporting our membership base of over 30,000 Australian Veterans. The delays & issues piled up to the point that we had to delay our entire project by nearly a month, incurring additional costs from our website developers due to the work required to meet the Glue Up integration requirements, and then be again changes once realised that the Glue Up product was not what was originally discussed as most compatible for our user needs and membership base.

Dani
Senior Officer Events and Partnerships Relaitons (Cambodge)
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

An integral tool in our operations

5,0 il y a 3 mois

Commentaires : Event management, contact management, committee management, and member management are all being streamlined by using Glue Up. This increases our efficiency and benefits us greatly.

Avantages :

The interface is very user-friendly, and the capabilities on offer are extensive and relevant. The simplicity of the design and the functionality make this platform stand out.The staff are also accommodating and are quick to assist us if needed.The bank of information available with tutorials on how to get the maximum out of Glue-Up is also helpful.We use this platform for the majority of our business and are continuing to look at ways to integrate furtherBy having all contact, event, registration, and campaign details in one place, we can streamline our efforts and maximise efficiency. Particularly, the ability to group our contacts into various committees that can then be integrated into event pages is helpful. The event and registration pages themselves provide extensive flexibility while remaining entirely user friendly.

Inconvénients :

On rare occasions, the platform experiences some technical issues making us unable to access it. It would also benefit us to have full control over the invoice template. Currently, we cannot use this functionality due to legal requirements from Cambodia (as we must show the amount in a currency not yet accepted by Glue-Up) which is a shame.

Van McLean
Van McLean
Business Development and Communications Manager (Philippines)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

GlueUp for NGOs

4,0 il y a 2 ans

Avantages :

Dealing with database management and marketing automation as part of my oversight, GlueUp serves its purpose and offers a more comprehensive and sophisticated features as compared to other CRM softwar however this may still be improved. GlueUp management is very much open to working with its clients to improve the overall system. GlueUp is the only CRM I know with events and membership management at one.

Inconvénients :

The pricing might be a bit steep for some companies/NGOs. The marketing automation may still be improved like providing a more customizable feature. For database management, GlueUp must devise a function where it will notify the administrator/user of the duplicated email addresses.

Nicole
Marketing & Events Manager (É.-U.)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Glueup definitely made CRM and event management easier

5,0 il y a 2 mois Nouveau

Commentaires : Glueup definitely made CRM and event management easier for us and it is nice to have everything consolidated in one system. Having it online grants us access to the system everywhere, especially during this time of uncertainty and WFHs.

Avantages :

Event page has many templates to use, each with a different focus, so we can set up a new event page within 15 minutes. New payment menthod, Adapay, also allows us to check online payments instantly and making refunds is much more convenient comparing to it was in the past. The new feature "waiting list" is also great as it can clearly differentiate itself from the approval list.

Inconvénients :

While having many pre-sets templates made everything faster and easier, the backend set ups could provide more flexibility (small things like, we can only set up the event date and time, but we can't change the title of that section, which is always "SAVE THE DATE"). It would be nice to make many small feature editable, both for events page and email campaign designs. While having Adapay is a huge improvement, making partial refunds can cause issues. For example, two tickets were paid by one payment, then only one ticket was refunded, but the "total revenue" in event dashboard still shows two tickets.

Anand
Manager (Inde)
Assurance, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It is useful software for IBAI members.

5,0 il y a 2 semaines Nouveau

Commentaires : useful software for all the membership operation communication.

Avantages :

Membership renewal through this portal is very easy for All our members. The support from CRM team and sales team ( [SENSITIVE CONTENT]) is very helpful for all our IBAI members. Now Sending Community campaign and Online Event is very easy through this platform. This software also useful for maintain our Membership data base. generating Invoice and payment receipt is simple through this platform.I would say it is useful for all the membership operation communication.

Inconvénients :

Membership certificate is not generated through this software.

Laurence
Laurence
IT Manager (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful drive the business, Honest, reliable reporting helps us refocus our business on time.

5,0 il y a 2 semaines Nouveau

Avantages :

The easy way of using EDM tools, More than five years of cooperation, mutual support, and trust

Inconvénients :

People need more email templates and email designs for better email editing.

Rachel
Freelancer (Bangladesh)
Rédaction et correction, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Smart, idiot-proof software

5,0 il y a 3 semaines Nouveau

Commentaires : Excellent!

Avantages :

Simple to use and intuitive. I didn't have to spend a lot of time figuring it out or reading through the help section.

Inconvénients :

None. I was testing it on behalf of someone else, so from that point of view, the software checked all the boxes.

Battsetseg
Director of Events (Japon)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Made events task easier

5,0 il y a 2 mois Nouveau

Avantages :

Web page where I can include all information related to event was most helpful

Inconvénients :

Mobile app speed is little slow, and attendee registration should be little bit user friendly.

Antonette
Communications & Content Manager (Philippines)
Développement et commerce international, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Solid Chamber Management Software

4,0 il y a 3 ans

Commentaires : Overall, the experience with EventBank has been largely positive and we hope that EventBank continues to listen to customer feedback and comments in order to facilitate continuous product development.

Avantages :

The software focuses on providing many of the functions that a chamber of commerce requires, especially for events management and CRM.

Inconvénients :

While EventBank provides for many of the chamber's needs, one of the challenges has been certain levels of customization, such as for the finance module, in order to comply with local laws.

Christina Maria
Communications Manager (Philippines)
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Has a lot of potential once improvements are made.

4,0 il y a 3 ans

Commentaires : In terms of event management, we find it easier to track, manage, and promote all our events. We no longer have to use separate programs to create events and send out campaigns or invites to our members and subscribers. Payments are now easier to track and count. As we are still generally new in using the software, I believe that an in-depth orientation and training is needed. Customer service can also be improved. There is room for improvement in terms of customization and report generation for clients. We have been approached by other companies offering customizable report generation services that is fitted to our organizations needs.

Avantages :

- Event management features. - Event page design templates.

Inconvénients :

- We cannot use HTML to personalize campaigns unless we create a new template. - The organization's logo is very small when it shown on the event page. - No way to customize logo placement. - The campaigns get cut-off in Gmail when it reaches a certain length. - Navigating, categorizing, and customizing the membership listing to fit our needs is hard to do. - Event Calendar Campaign layout is not customizable - Limited Email and Contact allowances.

Aisling
Media and Communications Manager (É.-U.)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good vision, good care of customers, good product

4,0 il y a 6 ans

Commentaires : I have been using EventBank for over 1 year. I appreciate that they listen to customers and release updates in line with suggestions they have received. Their support team has an incredibly fast response time, and always has a great answer or solution to my problem. UX is great - very simple interface and easy to understand. Love that it's trilingual. There are a lot of great little features you can discover if you take time to really explore the tool. Still waiting on more HTML capabilities - this tool is great for teams without web design experience as it's incredibly easy to make a very professional looking event page, eDM campaigns, and easy to receive and track money. However, I wouldn't mind some more sophisticated tools for my own personal reasons. This update is meant to be released soon, and I look forward to it. All in all, I would recommend EventBank to my next organization as an events and mailing list management tool.

Avantages :

UX, Ease of use

Inconvénients :

No HTML functions

Laurine
Marketing Coordinator (Hong Kong)
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good all-in-one platform for social organization

4,0 il y a 4 ans

Avantages :

She Loves Tech is a global platform committed to empower women in tech. We were looking for a software that would help use manage our events, CRM and mail marketing. Thanks to our partnership with Event Bank, we benefit from an easy to use all-in-one platform. The events module and the mail marketing are very straightforward which enabled us to be more efficient in our work. That’s something that matters a lot for us! As a small team, we couldn't afford to waste time working with out-dated technologies and Event Bank provided what we needed. We would also like to highlight the great job done by the support team that demonstrated its fast responsiveness to satisfy our queries. We are looking to collaborate more with EventBank soon.

Inconvénients :

We encountered minor bugs while using the registration and mail marketing functions.

Andrea
President (Hong Kong)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

EventBank as a great software for event management

5,0 il y a 4 ans

Commentaires : We didn't use it as Membership Management Software

Avantages :

Very intuitive to use. Offers many automatic functions like ticket sale, payment and confirmation, as well as email reminders to participants. Offers diverse design templates and functionalities that can be customised. Great customer service. Served us not only for organising the event but also for promoting the event through detailed event descriptions, speaker bios, sponsor page. Offers an app for both event managers as well as participants. Very easy to track and manage ticket sales and registration lists.

Inconvénients :

We used EventBank with an umbrella page for a complex series of 11 events in 8 days and 8 different venues. The complexity tested the limits of the software in terms of flexibility and customization. Not possible to show more than one venue. Also, not possible to link iCalendar to specific event but only to entire 8 days nor to disable this function. However, this degree of complexity is certainly an exception for events managed by EventBank software.

Paige
Event Sales Manager (É.-U.)
Hôtellerie, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy-to-use event management tool with great support

5,0 il y a 5 ans

Commentaires : Efficiency, happy attendees, professional look.

Avantages :

We use EventBank's event management software for all of our large events at Kempinski. It is very intuitive and easy-to-use, and we can create great looking professional event websites with registration, payments, community features, and other information we need to display. QR Code Check-ins with the Manager App are super-fast. Great thing is also that we have a dedicated Customer Success Manager and she helps us with all the questions and queries in a timely manner.

Inconvénients :

Our event pages are bi-lingual - both English and Chinese, and sometimes the Chinese version of the website is not super intuitive.

Julian
Administrative and financial Director (Colombie)
Ressources humaines, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Wonderfull Experience

5,0 l’année dernière

Commentaires : Using GlueUp has been a magnificent experience, because it allows me to offer service and value oriented towards the satisfaction of our clients.

Avantages :

Using GlueUp has been a magnificent experience, because it allows me to offer service and value oriented towards the satisfaction of our clients.

Inconvénients :

Nothing in general, at this moment all is fine

Steven
Executive Director (Taïwan)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Eventbank- great for Membership organizations

4,0 il y a 6 ans

Commentaires : A reasonably new but with great ideas and a really responsive support team. What I have really liked is that fact that if the system does not already have what you need they are very good at developing new features going forward. For me it is the best I have seen for chamber use

Avantages :

It is the best one I have seen for chambers, combining membership and event tracking

Inconvénients :

It is new so some of the stuff is not 100% fully worked out yet; but they are updating all the time and it gets better every week

Evander
Administrator & Assistant to President (Chine)
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Data-based. Functional. Fast. Ads easy to be published. First choice for setting RSVP of events.

4,0 il y a 5 ans

Commentaires : Easy to use. I have got the connection with prospective members and thus i can better build cooperation with them.

Avantages :

I mainly use EventBank to set up events registration whenever my organization organises any external/sometimes internal events. So, my comments in this survey are all based on my experience on this feature, I know there are many other features including CRM etc though. It's pretty easy to use EventBank to promote events via mailings and set up RSVP. Also, I have found it convenient to check in guests onsite to verify their registration. Also, the EventBank supports several languages and meanwhile it works fast in China, unlike some international survey apps working slowly in China or Chinese apps without an English version.

Inconvénients :

Sometimes, I get confused about the two EventBank websites -.com and .cn because they both have English home pages while my administrator account is only valid in one website. So, upon logging in a new device on which where the right website is not saved as a bookmark, I have to try both sites to log in successfully. I think it would be even better if there are more styles to choose from in the publishing events page?

Nina
Nina
Associate Strategy Director (Singapour)
Utilisateur LinkedIn vérifié
Marketing et publicité, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

User friendly and responsive service

5,0 il y a 3 ans

Avantages :

1) The people behind it! Extremely responsive customer service and fast problem solving. 2) Ease of use: Simple to understand and maneuver

Inconvénients :

Nothing whatsoever. I have been using it for 2 years now.

Utilisateur vérifié
IT (Malaisie)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simple but pain-staking

3,0 il y a 2 ans

Avantages :

Easy customer management. Having an event management together.

Inconvénients :

Events and Newsletter created with the template that are not the latest design trend. Editing your event and Newsletter are limited with built in function. Function that are free with others CRM are a paid service such as API integration and Google Analytics tracking. It like having an excel file with customer information in it and you need to add in a customer one by one. Server are slow and sometime will stuck and would resulted loss of work.

Mohan
Sr.Vice Chairman (Inde)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A complete End to end events and membership management platform

5,0 il y a 4 ans

Commentaires : What is most important for all enterprise software to succeed is the team and hand holding. By far, that remains the most crucial success factor for any large scale deployment of the best of the best ERP or CRM or any software tool for that matter and that remains the key attribute of Event bank. The passionate team members coupled with flawless execution of onboarding a client and hand holding them end to end.

Avantages :

- Ease of Use - Slick UX - Responsive design - Native app - Everything in one place for managing an association viz. Memberships, events, finance, mailing list. - You dont have to have the headache of managing several platforms viz. mailchimp, a CRM and an ERP module with disjoined data which makes no sense.

Inconvénients :

SInce we haven't seen anything as compelling and all encompassing as this, I'am finding it a little hard to list the cons. That siad, I guess an easier and robust payment gateway would have certainly been of great help.

Raphaela
Raphaela
Community Manager (Malaisie)
Utilisateur LinkedIn vérifié
Immobilier commercial, 51-200 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Excellent Event Management Tool

5,0 il y a 3 ans

Commentaires : Definitely recommendable. I was able to do lead generation, creation of report is made possible to justify post event reports.

Avantages :

Easy setup and user friendly. I was able to use the tool upfront prior to on-boarding. The fact that it can be shared to social media sites makes it even more helpful to create leads for events. Forecasting expected attendees prior to the event within 3days before the date was exemplerary.

Inconvénients :

Downside would be that it has bug issues during the time I was using it. But hopefully was fixed, other than that it was excellent.

Christine
Christine
Owner (É.-U.)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alot of work to set up

4,0 il y a 3 ans

Commentaires : We are a small firm and do not use the event management side of things. This platform is really tailored towards organizations that promote events. We use it because it was free for us because our organization is so small and because they are fairly new. After the initial frustration of set up it has been great for us.
It has CRM - Events - Fiscal management that are all interconnected.

Avantages :

I enjoy the fact that I can integrate mewsletter managament with my lists.

Inconvénients :

It was a lot to set up - we went through several onboarding people and it really was not set up properly. I was finally able to get help from our current assigned agent. He has been very helpful.

Wen Kong
President (Canada)
Événementiel, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Event bank does events and more

5,0 il y a 3 ans

Commentaires : Easily manage our membership database and events. This is how it shd be!

Avantages :

Easy to use, feature rich. More than enough to handle most events

Inconvénients :

Membership renewal can only be set up as events, which is not the most convenient way