Avis clients sur CiiRUS

Great vacation rental software

Avantages :

Having used CiiRUS for number of years, the vacation rental software is excellent. It has some excellent features for e.g. calendar integration, custom reporting, field operations and a beautiful CRM / UI to go along with it. It has a good task list for maintaining cleaning schedule. It connects seamlessly to AirBNB, Booking.com and many other platform providers to give managers and operators and easy to work with system.

Inconvénients :

Pricing can be a bit stiff if you are looking to deploy widely across your hotel chain, there is an opportunity to optimze the sales pricing here

Ciirus made us happier

Commentaires : Overall I am happy with Ciirus. Implementation was a bit rocky- but the team pulled together and really helped us to get it going. I enjoy the fact that we can easily reach out to the team about features we would like to see changed and that our concerns/ critiques are taking seriously as we are the ones utilizing the software on the daily. Everyone is really pleasant to work with.

Avantages :

I am really enjoying all of the new updates- I like that the reservation calendar and payments are easy to use and view- the software makes it so that we can easily track our income

Inconvénients :

Some features are clunky- I would love to see the rate sets made easier to implement more dynamic pricing (i.e. allow me to set week days at different rates than weekends etc. for instance if I could select all M-Th bookings for a certain date range to be a certain price). I would love to avoid having to pay for an additional service to come in and price my properties.

Failed Implementation - Know what you are buying

Commentaires : Overall it was an extremely expensive learning exercise for us. Their onboarding fee is quite high and I'm still not sure what we paid for. Basic implementation training can be achieved with their video training, they scrape the websites of existing bookings on HA to build properties, they use pretty basic templates for websites. As I said we were 5 weeks into implementation. Go Live Day we only had 1 channel semi operational. AirBnB and it was not collecting taxes correctly. TripAdvisor and Home Away followed about a week later but we learned what we thought was their responsibility was really our responsibility to work with the channels to get the changes done. Booking.com was never implemented and it represents 30% of our business so in reality I would say we never really were live. We had many software issue/problems and honestly I expected we would have some. It is software. It was very concerning though when core functionality just didn't seem to work correctly. They advertised on their website an integration with a smartlock company that didn't exist and of course it was the one that we needed. Automated payments weren't very automated... automated emails worked as long as the booking occurred prior to your automated send times otherwise you had to force them to go manually. We found that we were ultimately having to touch ever booking to post payments for AirBnB, to put in door lock codes, to make sure emails were sent and to resend etc.

Avantages :

We originally chose Ciirus because we were told they were fully integrated with the channels we did business with and they have features and functionality to support our electronic doorlocks, revenue management, housekeeping and guest portal. Unfortunately, we couldn't get it all working and after about 5 weeks of trying pulled the plug.

Inconvénients :

There are two versions of the software... the SAAS version that they call ONE and a Windows version. ONE supposedly is their go forward platform but it is difficult to use from a booking/reservation management standpoint and while the Windows version does a pretty good job for callin reservations it lacks all of the functionality of One. We found ourselves bouncing from screen to screen to find reservations and manage the components of the reservation that are needed. The user experience has you opening lots of different modules to be able to get details you need. Very disjointed. Guest communication is a big deal for us... SMS we never could get working and were told it only works with their CRM for automated messaging... you can't send an SMS on the fly if you needed to quickly reach out to a guest. None of the messaging is connected to the booking itself so you don't know what is scheduled to go out or what has been sent without jumping through hoops to get it. They have integrated the AirBnB messaging but again it is separate, not part of the booking and you have to jump to a different module and filter things to get what you need. Ask they why you have to use Mailchimp. Taxing for ABB does not work if you have ABB remit only a portion of the taxes and pass the remaining taxes onto the property manager to file. Booking.com has to have a very specific setup (if you use Group Home in Booking.com you will need to change) that we found at the last minute.

Constantly improving

Commentaires : I like that Ciirus still feels like a family run business. They clearly care and remain approachable as they grow year on year. All the staff seem committed and passionate in working toward more innovative and better software.
In the past their enthusiasm to improve too much too quickly didn't always work out well but more recently they have grown their team and Im seeing lots of good upgrades and additions. Too many to keep up with sometimes.

Avantages :

I like that I have full control and can easily correct entries and manipulate booking data. Some other softwares makes both difficult. I love useful little features like Set Booking Total. Also that there are constant improvements. Cirrus do listen and react to their clients comments.

Inconvénients :

I'm a Mac user and Ciirus has always been PC based so the first 6 years were problematic. The long awaited Ciirus 1 has addressed that problem, but still has a way to go to be as responsive as the desktop version. I wish there was the ability to more permanently customize the booking schedule, reports, etc to my specific needs (perhaps it's a Mac trait:). Also to be able to customize the appearance and lay out of owner statements which are IMHO too long and confusing.

Customer Support

Commentaires : CiiRus is good. I feel like it can be great if it gets all features to function properly. Trey is great over at customer support, I feel like he makes our CiiRus experience a lot easier and help make sense of things. If it were not for him my review may reflect differently. There's just a lot of features still needing to be worked out.

Avantages :

What is the best about this software is all the features it has. However some do not work to the best ability and are faulty. Hopefully the updates will fix this.

Inconvénients :

I do not like how every time you would like to include financials it has all the column choosers pop up every time and doesn't save the amount you would like to keep. Just a hassle. Its a lot to look at and is annoying when you need to just see a few rather than all columns.

Biggest Nightmare Ever

Commentaires : WORST EXPERIENCE EVER - Nothing works as promised, support ignores calls, double bookings, reservations not paid, support is rude if you continue to present issues. They lie about their services and bait & switch customers. As soon as I told them, I was NOT going with LOVE RENTALS, they lost interest in helping. Love Rentals takes over your listings and makes them their own and then takes [SENSITIVE CONTENT] of your revenue.

Avantages :

IF the system worked as promised, it would be amazing.

Inconvénients :

EVERYTHING - CiiRUS lied about every aspect of this software, IF you go with the LOVE RENTALS program, I'm sure it may work better. I signed up in February and began to onboard and FINALLY pushed to go live end of June. NOTHING works correctly on the software and support calls go unanswered. This has been the worst experience - double bookings, software does not work correctly, support is horrible.

Hurting my business

Commentaires : There is a ton of people you get passed around before you go live. Nobody on the Ciirus side ever tested the website and I am not just talking about functionality but also the design (e.g. blue font on a blue background). Tickets will be opened to fix the issues but it takes way too long to fix them.

Avantages :

Integration with the channels. Automated processes and reports.

Inconvénients :

The software is old and clumsy. The template for the website is faulty.

CiiRUS software makes vacation property management way easier!

Avantages :

The CiiRUS team is always working to improve their product

Inconvénients :

Reports functionality needs to be easier to customize

Great option for Salesforce Inbox

Avantages :

Quick and easy setup. It does exactly what it's supposed to and is a great alternative for Salesforce Inbox.

Inconvénients :

It doesn't always sync smoothly and I've had some hiccups with the information not always saving properly in Salesforce.

CiiRUS helps my business

Commentaires : Ciirus is good to manage my listings.

Avantages :

The ability to sync to 25 channels with one time imput

Inconvénients :

It's a little difficult to navigate through.

Best Software Yet and Getting Better

Commentaires : Love it! The onboarding team has been beyond great!

Avantages :

Everything especially how customizable it is!Accounting is top notch and not found in others

Inconvénients :

The integration with other channels and optionalSoftware was a bit bumpy.Takes a bit to get in the flow and get moving on Ciirus …not a negative just some info to be aware of.

Using Ciirus as a Vacation Rental Property Manager

Commentaires : Great product and highly recommend to all sizes of property management and rental users

Avantages :

Ciirus is very effective as a easy to use software tool to use daily in entering bookings, manage cleaners, account for subcontractors costs and to financially report to my owners. I would be lost without this system and am very grateful for the support I received from their customer service team when I need help!

Inconvénients :

Whereas the desktop version of Ciirus is very good, the Ciirus task manager app has also been a great tool to manage cleaners and maintenance. As a property manager out on the field daily, I would like to be able to edit work orders using the task manager app to be able to add estimated costs and and markups and to go back in and edit if I need to make changes. At the moment, I cannot do this but I’m sure that Ciirus will get there eventually as they are very good with welcoming users feedback and implementing changes so their updates.

Ciirus can do it all!

Avantages :

Task manager, OTA sync & in real time, pricing system, complete 24/7 bookings and working around the clock with Love Rentals

Inconvénients :

Syncing the system with QuickBooks each time a software update rolls out for the desktop version

Roberto and his staff are always pleasant to work with.

Avantages :

It is easy to navigate. It was the first software that I used and will continue to used for the foreseeable future.

Inconvénients :

There is so much to learn you cannot possibly learn it all. Each time it updates we must learn it all over again. I have used this software for the past 7 years and have only begun to scratch below the surface. I do wish that we were able to access the Rental Exchange feature without it costing an arm and leg. More one on one training would be very helpful. Perhaps monthly webinars to further help each companies staff.

Good but could be a whole lot better

Avantages :

It covers all the basics requirements for a booking software

Inconvénients :

The ical calendar is slow to sync with my other listing websites, can take up to an hour or more. It is clunky to use and I've had several glitches that can take quite some time to resolve.

Ciirus Technical Supporting

Commentaires : I consider myself "savvy" in computer, but it does not make me an expert. It is on me to learn how to handle the software/application, however to all of us to succeed, we need a good support.
Ciirus support team is not only good, they are one of the best support team I have ever worked with. I feel comfortable to count on their team, and confident that I will complete my task on time. They are professionals, courteous and agile. Congrats to the team!

Avantages :

It is fast, logical and concise. The new software features makes the process faster and provide us with a clear view of our business day-to-day results in a simple "touch-of-a-button". We like everything, from the "one-point of contact" platform, which allows us to have a 360 view of all our rentals in a diverse Vacation Home sites, to the taxes reports.

Inconvénients :

So far, there is nothing I like the least.

Easy to use & great customer support

Commentaires : We have increased our portfolio of homes and sales revenue by using the Ciirus software

Avantages :

Really easy to use. Very simple and straightforward when producing owner statements. The support from the Ciirus team is first class. Very friendly and approachable. Also with Ciirus you have the added bonus of working with Love Rentals and they work very hard to get you good bookings. We are very happy with Ciirus.

Inconvénients :

It would be good if we could store documents related to the owner and have an email too build within Ciirus.

Ciirus fully considers the property manager and is open to whatever ideas we have!

Commentaires : The ability to maintain traction of all incoming and outgoing guests! Ciirus keeps very detailed notes of everything that is done, which makes it easy to track down the history and keep track of the many events that occur throughout a guest's stay.

Avantages :

I like that it has so many features! Many of which I haven't even ventured into yet, but plan to. I like that there are support videos for almost everything. I refer to those a lot when taking on a new feature of the software.

Inconvénients :

As much as I love seeing the new features of a new software update, it will be nice when things are automatically updated in a web version! It will also be great to be able to use Ciirus on a mac or mobile device at some point.

We are so glad we switched from our previous reservation software.

Avantages :

The software is easy to use, the layout allows you to navigate seamlessly through the system Ciirus meets all our needs from putting in work orders, allocation of cleans and placing reservations. This is a multi faceted system. The team at Ciirus are very helpful and really want you to succeed. Since joining with Ciirus we have increased our bookings with being able to partner with Homeaway, Airbnb, through their system. We have basically cut down our errors to zero, as long as the data is inputted correctly, Ciirus is always right lol.

Inconvénients :

There are so many facets to the system, we are learning new things and coming across new ways of working. I would definitely recommend detailed training on the system, especially when you first start to use it. The Ciirus team are so helpful

Ciirus Review

Commentaires : I kind of was expecting a little bit more. The user interface is complicated compared to the previous software I used. Some basic features are missing such as the ability from a guest to book direct from a quote we send. The new mobile version is not user friendly and was a big disappointment. The Quickbooks integration should be great if working properly. Support team tried helping but when I started using real life it seems not be integrated properly. I'm waiting the end of the year to seat with my CPA and try to adjust that with his help.

Avantages :

Channel Partners Integration Quickbooks integration

Inconvénients :

Mobile Version Quickbooks Integration Support. I seek for help but the way I'm integrated is not correct.

They are always upgrading their features and adding more.

Avantages :

They are always upgrading their features and adding more. The system offers a seamless layout and easy to use. The support team and website development team are very knowledgeable helpful. They go above and beyond to help us.

Inconvénients :

Taking longer than expected to sync with Booking.com, but VRBO and others were very quickly connected.

Ciirus combines property management with reservations

Avantages :

Great customer support. Easy to use once you master the basics, but you can always check out the training videos or schedule your own training call.

Inconvénients :

Ciirus is getting better, but it does not handle Canadian taxes well - we have developed workarounds but don't think we should need to.

Great software, suited especially for our product

Commentaires : Great product, we love working together.

Avantages :

It allows us to connect with multiple other companies and expand our product.

Inconvénients :

Nothing to note, everything we use within the software works great for us.

Best switch to a VR platform we ever made!

Commentaires : We have used three different platforms for our company and never found a perfect fit for our business model until we used Ciirus. They have help expand our company, increase our rental revenue and introduce us to secondary revenue streams. Best decision we have ever made!

Avantages :

The ability to connect with other users to distribute properties.

Inconvénients :

The back end takes some getting use to.

Good services

Avantages :

excelent suppport when need easy to understand

Inconvénients :

do not work with mac system its not good