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En savoir plus sur Graduway

Graduway est l'un des principaux fournisseurs pour les réseaux d'anciens élèves, avec plus de 2 000 clients dans plus de 50 pays.

En savoir plus sur Graduway

Avantages :

Our Graduway platform is easy to use from an admin point of view and from a user point of view. Support is on hand to deal with any queries.

Inconvénients :

Inability of members to advertise or market their products or services on the platform. Homepage is too crowded.

Graduway - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,6
Fonctionnalités
4,1
Rapport qualité-prix
4,2

Probabilité de recommander le produit

8,3/10

Graduway a reçu une note globale de 4,4 étoiles sur 5 d'après 133 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (133)

Russell
Russell
Alumni Relations, Development and Events Manager (R.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I love our Graduway platform. It has brought our alumni relations platform into the 21st century

5,0 il y a 6 ans

Commentaires : An engaged and re-invigorated former pupil platform that attracts alumni on a global scale and encourages them to interact and respond.

Avantages :

Our Graduway platform is engaging and sticky and encourages users to interact on the site. They post photos and message each other independently.

Inconvénients :

The UK searching fields by location are ridiculous - there are thousands of towns on there listed that I've never heard of - too many to make it of any use... It would also be useful to have the 'work' filter in the invite and message function too.

Alyssa
College & Alumni Relations Manager (É.-U.)
E-learning, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Highly recommend!

5,0 il y a 2 ans

Commentaires : The customer service experience with Graduway is top-notch. Our account manager,[SENSITIVE CONTENT], is friendly, accessible, and knowledgeable. I appreciate that he keeps reoccurring appointment on the rotation of his calendar to meet with me, review new product enhancements, and to discuss my school's success on the platform. Additionally, there are always opportunities for professional development to learn how to make the most out of the platform. This is something that sets the company a part from others - they truly take the time and work hard to build relationships and ensure the happiness of their clients.

Avantages :

The platform is a "one-stop shop" for all your alumni management needs. The functionality with social media makes registration for users a breeze, and it is extremely user-friendly. The company is also always making improvements and enhancements, and their support team is extremely responsive, efficient, and professional.

Inconvénients :

Integration was a breeze and there are many different ways to pull data from the system, although sometimes the reports (in the form of excel) are a bit overwhelming to review and analyze.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy platform for pushing information to alumni. Could be more customized but otherwise good.

3,0 il y a 6 ans

Commentaires : Alumni are able to engage with one another and get more information from the school all in one email.

Avantages :

The weekly digest is a great way to aggregate info and send it to all alumni. The job posting feature is fantastic and provides a great way for alumni to share job opportunities, as well. The updates section is a nice feature but lacks the ability to sort into categories. The events page is a great place for the school to update alumni about events without sending another email to their inbox.

Inconvénients :

The software isn't as customizable as other softwares that I've used. For example, in the posting section, there isn't a way to create categories for posting. It would be great if alumni could tag the post with a category (mentoring question, general question, etc.). Plus, when people reply to the post, it doesn't ping you or let you know a reply was received. You have to rely on logging in to see if you got a reply. The reply doesn't show up on the next news digest, which would be helpful if it did.

Yesh
Manager (É.-U.)
Services environnementaux, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

A platform I'm proud to provide to my network

5,0 il y a 3 ans

Commentaires : Where to begin? The customer service is top notch! I don't think of Graduway as a vendor, I think of them as a partner in my work. Not only have they ensured that what I'm presenting to my network is beautiful and user friendly but they are always innovating and sharing best practices so that our users can get the most out of this product.

Avantages :

It is beautiful and intuitive to use (as an administrator and as a user). Every time I share the platform with someone new they say, "wow" and get what we're trying to do immediately.

Inconvénients :

This is tough to say because as soon as I come up with something new that I want the platform to have, the team tells me it is already in progress and within months, we have it.

Patrick
Constituent Relations (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Implement this platform immediately

5,0 il y a 3 ans

Commentaires : Excellent, fantastic, and superb.

Avantages :

If I have to limit my response it would be the support of the Graduway staff. They are super responsive and extremely knowledgeable about their product. Another pro, is they always seem to be improving the product by adding functionality and I believe they really understand their user and their needs. This product really has everything that we need and would want to virtually engage our constituents. They also prepare marketing to help us reach our audience. They want us to be successful.

Inconvénients :

2 things: first I wish that there was some functionality that would allow our users to post on Graduway and then instantly post that same thing on LinkedIn or another social platform.

Ayoub
DGPR (Maroc)
Génie civil, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

An application that helps you in your daily life

4,0 il y a 7 mois

Commentaires : Problems represented in the difficulty of communicating with customer service and language, as for the benefits, they are many, including ease of use and that it is free to use, security and preserves your data better than many similar applications

Avantages :

What I admire most about the application is the ease of use, and the application mechanisms that help to understand the content of the application in an easy and smooth manner

Inconvénients :

The least thing I liked about the application is the difficulty of communicating with customer service, in addition to the lack of many languages

Kevin
Kevin
Director of Alumni Relations (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A fantastic platform for both alumni and students; very strong cultivational tool.

5,0 il y a 6 ans

Commentaires : Survey software, yes? That's what I'm referring to...........when I logged in with Linkedin, it populated under another person's profile. I finally realized that after about 10 times of attempting to get the "submit" button to process my responses.

Avantages :

User-friendly platform emulating popular social media type utilities. How the system messages one when messaging activity takes place; useful for content control and use for incoming messages.

Inconvénients :

Lack of video capabilities (know it's coming- can't wait). Set template (non-adjustable) format for the landing page.

Bunmi
Bunmi
Director Alumni Relations (Nigeria)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It has made a huge difference to our alumni engagement efforts by allowing members connect anywhere

4,0 il y a 6 ans

Commentaires : Easier alumni engagement and member data managment

Avantages :

Online access for all members worldwide Ease of management and updating of member data Customizable newsletter

Inconvénients :

Inability of members to advertise or market their products or services on the platform Homepage is too crowded Information provided on members not enough

Torrey
Torrey
Corporate & Alumni Relations Manager (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy and Intuitive Platform for Alumni Engagement

4,0 il y a 6 ans

Avantages :

My favorite feature of the Graduway platform is the Directory. It makes it so easy for our alumni to find former classmates or find people who can help them with their next career steps. It also is great for our Alumni Relations team to reach out to relevant alumni for career or networking events!

Inconvénients :

Currently we're unable to change user profiles ourselves if alumni sign up using incorrect information - but I believe this is changing soon.

Sedef
Sedef
Owner (Turquie)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

We had some difficulty with the customization however now all is well.

4,0 il y a 6 ans

Avantages :

The features and functions are very good. It really serves the needs for developing a community among alumni. Our current contact person really changed our experience with Graduway, she is knowledgeable and effective as well as ready to help gladly for any issue we have.

Inconvénients :

There are small issues as a user. For example we still cant invite alumni via gmail, this should easily be possible. When you click like for a post you see a number indicating the number of likes. But right next is the unlike command. So at first glance it seems x number of unlikes.

Aba
Senior Alumni Relations Officer (R.-U.)
Enseignement supérieur, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Graduway alumni platform

4,0 il y a 7 ans

Commentaires : We've been using our Graduway platform for about 18 months now and are really pleased that we chose them to supply our platform. What I like the most about them is how great their customer service is, for our alumni when they're having issues, but more importantly for us as admins. Our account manager has taken the time to get to know our business and our needs and the entire team (from CEO down!) are invested in helping us meet those needs. They take on board client feedback in a very productive way, and are very responsive to ideas. In fact, there have been a number of new features added which are a result of client feedback. We were able to take time in building the platform and had full control over when it launched. We got help from them at launch with promotion, and receive continuous tips and pointers on steps we can take as an organisation to grow the platform. The platform itself is pretty easy to use and intuitive. The social sign on makes it even easier for our alumni. We have a completely international alumni base so some functions may be lost in translation, but overall alumni tell us they love it. They message each other, love the album and we have seen steady growth in sign ups. As admins it's not too time intensive to manage any more we can see basic statistics and manage what users see on the site. The news widgets are a useful way to share content from our main website. Mentoring is the one area that is more challenging for us, and does need more admin work/effort to make it successful, unless you already have a proper mentoring programme set up. There are areas for improvement, but Graduway know this and are working on it. Overall, it's a great supplier, with a very good product.

Avantages :

Bright, attractive, inviting interface. Easy to use. Regular new developments released.

Inconvénients :

Search functionality. Homepage could do with restructuring.

Réponse de l'équipe de Gravyty

il y a 7 ans

Thank you Aba for the review.

Kerry
Alumni Engagement Officer (R.-U.)
Enseignement supérieur, 1 001–5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great customer support and easy to use platform

4,0 il y a 7 ans

Commentaires : Graduway's personalised customer service is excellent - Sarah guided us through the whole process with patience and a sense of humour that made it entirely painless. The best tip I can give is to be clear about what Graduway can and can't do, and how best to use it alongside your existing channels and platforms. Support and buy-in from colleagues makes the world of difference, so take the time to communicate the benefits (to them) and explain the purpose, to manage their expectations before you launch. The administration area is simple to use and we're very excited about the planned expansion to functionality in mailing features, Groups and site content - which are all a direct response to customer input. It's nice to feel listened to as a customer, and even better to see improvements as a result.
Some features, currently missing, would make me more inclined to rate everything as 5/5, but it's a great start and we're hugely optimistic about the impact this platform will have on our overall Alumni Engagement Strategy following a wider launch to students, with Graduway's support.

Avantages :

The ability to filter and target user groups for effective communications, the easy admin area and the interactive elements built-in to encourage networking among alumni and students.

Inconvénients :

The built-in invitation/message/newsletter functions are good, but lacking in reporting features that would make this much more useful. Having no ability to view bounce backs, unsubscribes, open/read rates means that we have to use Mailchimp for this activity, which is disappointing when our expectation was a single platform to manage our communications with alumni.

Réponse de l'équipe de Gravyty

il y a 7 ans

Thank you Kerry.

Simon
Director of Development (R.-U.)
Collecte de fonds, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Graduway makes our alumni relations programme more efficient

5,0 il y a 7 ans

Commentaires : MGS launched the MGS Global Connect 15 months ago. During that time almost 3000 alumni have joined the platform including many new faces that have had little or no contact with the school for years. MGS have taken the credit for Graduway's work; our alumni feel that it is 'our' site and they are proud of it. The mentoring and job features have been particularly well received by our younger members. Interestingly, the most active users on the platform have been the over 65s. The most valuable aspect of the platform has been linked to the efficiency of our alumni relation and fundraising programmes. Members of the platform offer themselves as 'being willing to help' - they are declaring their support and love for our institution. This alone is a great metric of affinity and one that has enhanced our fundraising function. I thoroughly recommend the platform without hesitation and I am willing to talk to any prospective customer about my experience with Graduway.

Réponse de l'équipe de Gravyty

il y a 7 ans

Thank you Simon for the review.

Erika
Major Gifts Director (É.-U.)
Collecte de fonds, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Customer Service is amazing and responsive. Engagement with alumni has increased.

5,0 il y a 6 ans

Commentaires : It is a localized place to not only connect socially like on social media but also to give them an added value of a jobs board and the ability to mentor each other.

Avantages :

We have found that the biggest asset has been the jobs board. It is a central place that we can advertise for local jobs and advertise for jobs at our institution with our alumni. It gives the alumni an added value and gets them to connect with us in the process.

Inconvénients :

The capturing of our alumni has been incredibly slow. We are a relatively small school as compared with the large universities and yet, we find that we do not have a lot of our alumni signing up. It would also be nice to use the Raiser's Edge integration if possible but unfortunately we have not visited that aspect yet.

Olaya
Alumni Relations Coordinator (Pays-Bas)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It has helped bringing our alumni community together in a more visual way.

4,0 il y a 6 ans

Commentaires : A location for alumni, to visually track our growing network.

Avantages :

Statistics, photographs, links to current universities/companies, job posts. The fact that users themselves can create their own groups, etc.

Inconvénients :

Guiding videos of the different uses could be integrated into the platform, on the admin side. There should be regular reminders for alumni members to update their email addresses. Jobs section should include the possibility of internship/other opportunities since our graduates are from a high school and not a university.

Phillip
Director of Development (R.-U.)
Gestion de l'enseignement, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

An excellent community platform

5,0 il y a 3 ans

Avantages :

Our Graduway platform is easy to use from an admin point of view and from a user point of view. Support is on hand to deal with any queries. The team are constantly updating and improving the software which keeps it current.

Inconvénients :

The software could work as a standalone database and community platform, but still requires a back-end database. This requires some coordination between systems which some room for error.

Mark
Director of Alumni Engagement (Canada)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Mulgrave SchoolReview

4,0 il y a 3 ans

Commentaires : Great support as we wlaunched the program and the am has worked seamlessly to engage our alumni community. They continue to support as we grow and develop our platform. New features are added regularly making the user experience better and more accessable.

Avantages :

Use of use, Interface and customer support.

Inconvénients :

Would like a texting type feature like Messenger of DM on Instagram A group chat has been requested bu outr users

Clive
Director of Development & Alumni Relations (R.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Graduway is a great addition to the alumni experience, offering real networking benefits

4,0 il y a 6 ans

Avantages :

The networking features are simple and straightforward for users and admins alike. You get the whole package at it's most updated as it is developed, so no need to add Bolt-ons, modules, or worry about which version you are running. The newsletter function keeps the alumni engaged.

Inconvénients :

There are some areas like Groups and Mentoring which still need development and do not have the functionality some specialist competitors can boast. Graduway has a wide-range of features and it is one of the best all-rounders, but some specialist packages outperform it in individual areas (but do you want your users to be juggling multiple log-ins?)

Helen
Communications Officer (R.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

It's been great working with the Graduway team to develop our alumni relations outreach.

4,0 il y a 6 ans

Avantages :

I like the simplicity of the software and it's ease of use for both admin and users which is important for Alumni relations departments where technological knowledge may be limited.

Inconvénients :

I least like the overall look of the software as it is now a little dated and doesn't necessarily lend itself to promoting the most important functions and features of the platforms.

Gemma
Development and Alumni Coordinator (Tanzanie)
Gestion de l'enseignement, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Very easy to use and great professional look

5,0 il y a 6 ans

Avantages :

The ease of use and the simplicity to produce things like events and newsletters. I find databases can be difficult to get used to but this was very straight forward. The monthly statistics as well are good for reporting to the board about our impact and can help to see where we need to work more to get the database even bigger or used more.

Inconvénients :

The pictures seem to always have to be cropped to be used on the site so this sometimes can cut out things I want on there.

Bryan
Director of Annual Giving (É.-U.)
Collecte de fonds, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great product for our Alumni!

4,0 il y a 6 ans

Commentaires : Increased alumni engagement and the ability to communicate with them.

Avantages :

I love how easy it was to set up our alumni community. It was also incredible how fast the site grew.

Inconvénients :

I would love more customization and features to make the page our own. While I understand the benefit of making it simple to use, but having some more advanced features would be nice as well.

Antonio
Alumni Relations Manager (É.-U.)
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Graduway has allowed us to connect with our alumni in an easy fashion

5,0 il y a 6 ans

Avantages :

Easy to use! We also enjoy that it is easy to explain others when promoting our website. While being able to do live walkthroughs as well.

Inconvénients :

Perhaps it can be changed on the display side but pages may not be mobile friendly. It sometimes can be hard to see all information.

Sara
Career Counselor (É.-U.)
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Very good-

3,0 il y a 6 ans

Avantages :

Good customer support-very responsive and helpful in providing advice on how to engage users to UCSF Connect

Inconvénients :

Less customization abilities-desire to customize certain features but unable to do so. Hopefully, there will be more opportunities to customize in the future.

Kerry
Director of Alumni Engagement (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Graduway...or no way at all!

5,0 il y a 6 ans

Avantages :

User friendly, clean and simple design, and a robust offering of engagement avenues for our constituents to connect.

Inconvénients :

That we haven't put in enough time to be able to utilize all that it has to offer. It is a time and staffing thing, but we could be getting more out of it.

Ty
Director Valor Alumni Career Center (É.-U.)
Gestion de l'enseignement, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alumni Network Review

4,0 il y a 7 ans

Commentaires : Graduway is an innovative company always looking to improve; their customer support has been excellent.

Avantages :

Provides a way to connect alumni from around the world.

Inconvénients :

It was designed for colleges and universities not necessarily a high school.

Réponse de l'équipe de Gravyty

il y a 7 ans

Thank you Ty for the review.