Avis clients sur Graduway

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Graduway est l'un des principaux fournisseurs pour les réseaux d'anciens élèves, avec plus de 2 000 clients dans plus de 50 pays.

En savoir plus sur Graduway

Avantages :

Our Graduway platform is easy to use from an admin point of view and from a user point of view. Support is on hand to deal with any queries.

Inconvénients :

Inability of members to advertise or market their products or services on the platform. Homepage is too crowded.

Graduway - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,6
Fonctionnalités
4,1
Rapport qualité-prix
4,2

Probabilité de recommander le produit

8,3/10

Graduway a reçu une note globale de 4,4 étoiles sur 5 d'après 131 avis d'utilisateurs publiés sur Capterra.

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Alyssa
College & Alumni Relations Manager (É.-U.)
E-learning, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Highly recommend!

5,0 il y a 10 mois

Commentaires : The customer service experience with Graduway is top-notch. Our account manager,[SENSITIVE CONTENT], is friendly, accessible, and knowledgeable. I appreciate that he keeps reoccurring appointment on the rotation of his calendar to meet with me, review new product enhancements, and to discuss my school's success on the platform. Additionally, there are always opportunities for professional development to learn how to make the most out of the platform. This is something that sets the company a part from others - they truly take the time and work hard to build relationships and ensure the happiness of their clients.

Avantages :

The platform is a "one-stop shop" for all your alumni management needs. The functionality with social media makes registration for users a breeze, and it is extremely user-friendly. The company is also always making improvements and enhancements, and their support team is extremely responsive, efficient, and professional.

Inconvénients :

Integration was a breeze and there are many different ways to pull data from the system, although sometimes the reports (in the form of excel) are a bit overwhelming to review and analyze.

Aba
Senior Alumni Relations Officer (R.-U.)
Enseignement supérieur, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Graduway alumni platform

4,0 il y a 6 ans

Commentaires : We've been using our Graduway platform for about 18 months now and are really pleased that we chose them to supply our platform. What I like the most about them is how great their customer service is, for our alumni when they're having issues, but more importantly for us as admins. Our account manager has taken the time to get to know our business and our needs and the entire team (from CEO down!) are invested in helping us meet those needs. They take on board client feedback in a very productive way, and are very responsive to ideas. In fact, there have been a number of new features added which are a result of client feedback. We were able to take time in building the platform and had full control over when it launched. We got help from them at launch with promotion, and receive continuous tips and pointers on steps we can take as an organisation to grow the platform. The platform itself is pretty easy to use and intuitive. The social sign on makes it even easier for our alumni. We have a completely international alumni base so some functions may be lost in translation, but overall alumni tell us they love it. They message each other, love the album and we have seen steady growth in sign ups. As admins it's not too time intensive to manage any more we can see basic statistics and manage what users see on the site. The news widgets are a useful way to share content from our main website. Mentoring is the one area that is more challenging for us, and does need more admin work/effort to make it successful, unless you already have a proper mentoring programme set up. There are areas for improvement, but Graduway know this and are working on it. Overall, it's a great supplier, with a very good product.

Avantages :

Bright, attractive, inviting interface. Easy to use. Regular new developments released.

Inconvénients :

Search functionality. Homepage could do with restructuring.

Réponse de l'équipe de Graduway

il y a 6 ans

Thank you Aba for the review.

Yesh
Manager (É.-U.)
Services environnementaux, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

A platform I'm proud to provide to my network

5,0 il y a 2 ans

Commentaires : Where to begin? The customer service is top notch! I don't think of Graduway as a vendor, I think of them as a partner in my work. Not only have they ensured that what I'm presenting to my network is beautiful and user friendly but they are always innovating and sharing best practices so that our users can get the most out of this product.

Avantages :

It is beautiful and intuitive to use (as an administrator and as a user). Every time I share the platform with someone new they say, "wow" and get what we're trying to do immediately.

Inconvénients :

This is tough to say because as soon as I come up with something new that I want the platform to have, the team tells me it is already in progress and within months, we have it.

Jim
Executive Director of Alumni Relations (É.-U.)
Enseignement supérieur, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

SVSUConnect

5,0 il y a 6 ans

Commentaires : In my 37 years in Higher Education, I have not had a platform that truly can impact our brand (stories) to enhance our reputation and engage our alumni like Graduway has in a short period of time. Everything they have promised they have delivered and more. They are incredibly responsive to our suggestions and their customer service is outstanding. The campus wide community has embraced this tool, understanding its value to the long-term success of our university. Weekly we have generated new ideas and strategies due to the opportunities this platform provides that had not existed in the past. SVSUConnect is now playing an essential role in our university strategic plan. I would highly encourage you to have a demo to see first hand with key players in your university the possibilities this platform could provide your university - you will not be disappointed!

Avantages :

It provides our alumni and students significant career navigation, mentoring and networking opportunities. Enhancing our reputation and brand through stories. Providing prospective students and their parent's value (outcomes ) to our degree. Mentoring opportunities for our alumni to mentor our students. This tool can also have a big impact on meeting enrollment and retention goals

Inconvénients :

It takes time to navigate the university academic side of the house to create win/win scenarios -- one needs to be patient but no doubt the effort will pay off in the long run . Need to create champions through out the university to maximize what the effectiveness of the platform.

Réponse de l'équipe de Graduway

il y a 6 ans

Thank you Jim for the review.

Leslie
International Alumni Relations (É.-U.)
Enseignement primaire et secondaire, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Graduway was the clear choice

5,0 il y a 2 ans

Commentaires : The entire process has been delightful. Our Professional Service Manager was available whenever I needed her during the set up process and our Account Manager has answered all my questions promptly and they are always interested in our feedback and needs. They are always looking to improve the platform for their users. We like the ease of registration for our alumni. You need to make it easy for them. As an Admin of the account I have very much enjoyed the free webinars Graduway offers along with recording of many topics on their Graduway TV. Hearing best practices and meeting other Admins has been extremely beneficial.

Avantages :

We needed a platform that would allow our alumni to connect with each other more organically and the Graduway platform allows this to happen. Their platform offered the most extensive package with the mentoring piece being something we were very excited about. We were also delighted that an app version was available! All these features would thrill our alumni while allowing us to capture the information we didn't have.

Inconvénients :

The only issue I have is that the great add ons are quite expensive especially to K-12 schools. We don't have the budgets that large universities do.

Utilisateur vérifié
Founder (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Graduway for Alumni Management

5,0 l’année dernière

Commentaires : We are really really happy using the Graduway solution. They are a true solution ‘partner’ for our alumni engagement & fundraising needs. They really make it a focus to help us take full advantage of their feature rich solution. Graduways software has enabled us to boost our Alumni Services to a place we are proud of, and with all the tools available to us, integrated into our CRM and critical base platform

Avantages :

Graduway offers a comprehensive integrated solution to make most of alumni management & engagement. Their platform is feature rich and they are always working to add new features. They have outstanding customer service.

Inconvénients :

I cannot really think of things I do not like about this software. It’s a league above the other platforms in this space.

Bonnie
Associate Director, Alumni and Family Engagement (É.-U.)
Enseignement supérieur, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent tool to connect students and alumni

5,0 il y a 2 ans

Commentaires : We have had an excellent experience with Graduway. The customer service is amazing, they are always making improvements and changes to meet the needs of their clients and they take great pride in their product - all wonderful qualities of a great partner!

Avantages :

The Graduway product offered an excellent solution to our community by providing a user-friendly and dynamic directory, which was the main feature we were looking for in new software. In addition to the directory, we have been able to engage students and alumni through mentoring and group connections as well as promote our events through the system. The digest feature is one of the best tools on the platform and really promotes interaction and user engagement. We are very pleased with the product!

Inconvénients :

If Graduway had a simple integration with BBCRM that would be ideal for our campus.

Layla
Alumni Relations Manager (Allemagne)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This Software made the Launch of our Alumni Portal so easy!

4,0 il y a 6 ans

Commentaires : Connecting our Alumni, our students with our Alumni and also being able to reach out to our Alumni. The Feedback we have received was good and withMBS Connect we have found an easy (and sexy) way of keeping our Alumni up to date.

Avantages :

I really like the Usability and some of its Features (Newsletter function, Job Portal, Events, News items). The Graduway Team was always really helpful and supportive. They seem to be very open to their customers' Feedback and work on continuously improving the Software. I also appreciated the Alumni related articles sent out, as well as the quarterly Reports and updates.

Inconvénients :

Even though the Features are Overall really good, there are sometimes some restrictions to them which makes working with them a Little bit challenging or less convenient (e.g. Newsletter text a bit too short, no possibility to Highlight info (bold, italic)). But These were just Little things

Chris
Director of Alumni Relations (É.-U.)
Enseignement supérieur, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good for the end user, bad for the institution with little options for reporting or customization.

4,0 il y a 5 ans

Commentaires : It was actually a pretty significant step down in terms of functionality from IntroMaps, which was our product of choice before its purchase by Graduway.

Avantages :

Ease of identifying and contacting potential mentors and volunteers. Easy to sign up and create a profile. The search function (not the filters) in the Directory is surprisingly flexible.

Inconvénients :

Everyone gets every thing, so folks in Boston get notices about events in Los Angeles. Directory is based on city name rather than zip code or radius, which is incredibly inconvenient. Map and nearby are only available on mobile. The reporting is beyond bare bones - we don't even get open rates on newsletters. Every time we talk to customer service, we get a "no we can't do that" or "I'll have to talk to IT"...and then we never hear back. Support staff are in too-distant time zones, so we have to wait too long for a response. When something we want or need is available, it's usually a significant extra cost - so we get nickel and dimed for everything.

Patrick
Constituent Relations (É.-U.)
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Implement this platform immediately

5,0 il y a 2 ans

Commentaires : Excellent, fantastic, and superb.

Avantages :

If I have to limit my response it would be the support of the Graduway staff. They are super responsive and extremely knowledgeable about their product. Another pro, is they always seem to be improving the product by adding functionality and I believe they really understand their user and their needs. This product really has everything that we need and would want to virtually engage our constituents. They also prepare marketing to help us reach our audience. They want us to be successful.

Inconvénients :

2 things: first I wish that there was some functionality that would allow our users to post on Graduway and then instantly post that same thing on LinkedIn or another social platform.

Kerry
Alumni Engagement Officer (R.-U.)
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great customer support and easy to use platform

4,0 il y a 6 ans

Commentaires : Graduway's personalised customer service is excellent - Sarah guided us through the whole process with patience and a sense of humour that made it entirely painless. The best tip I can give is to be clear about what Graduway can and can't do, and how best to use it alongside your existing channels and platforms. Support and buy-in from colleagues makes the world of difference, so take the time to communicate the benefits (to them) and explain the purpose, to manage their expectations before you launch. The administration area is simple to use and we're very excited about the planned expansion to functionality in mailing features, Groups and site content - which are all a direct response to customer input. It's nice to feel listened to as a customer, and even better to see improvements as a result.
Some features, currently missing, would make me more inclined to rate everything as 5/5, but it's a great start and we're hugely optimistic about the impact this platform will have on our overall Alumni Engagement Strategy following a wider launch to students, with Graduway's support.

Avantages :

The ability to filter and target user groups for effective communications, the easy admin area and the interactive elements built-in to encourage networking among alumni and students.

Inconvénients :

The built-in invitation/message/newsletter functions are good, but lacking in reporting features that would make this much more useful. Having no ability to view bounce backs, unsubscribes, open/read rates means that we have to use Mailchimp for this activity, which is disappointing when our expectation was a single platform to manage our communications with alumni.

Réponse de l'équipe de Graduway

il y a 6 ans

Thank you Kerry.

Aria
Regular Giving and Database Manager (R.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great front end but back end could be better...

5,0 il y a 5 ans

Avantages :

Really easy for alumni to use, looks great, and does what it says it does! Help desk has always been super helpful - esp Dalia :)

Inconvénients :

As an administrator, I wish there was more functionality or slightly better search tools. Back end just seems like a place to see stats (which are awesome) and upload lists of alumni... I wish I could search by ID number. Or reset passwords on behalf of our alumni. We've had a couple of people who've moved jobs and because their accounts were registered with their former business email addresses they've been unable to login - password reset email goes to the old email... so we've had to delete their accounts so they can create a new one. Would have been smoother to have the power to reset them on their behalf.

Janya
Director of Alumni and Donor Relations (É.-U.)
Enseignement supérieur, 5 001-10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Platform for Alumni

5,0 il y a 6 ans

Commentaires : We've been very pleased with the Graduway alumni platform. Their customer support/success team made sure we knew exactly what steps to take as we prepared to launch. It is very easy for the user to connect and it is also easy to manage from the administrative side. You can pull complete Google analytics for the product. The customer success manager can set this up for you. While the platform is designed for peer-to-peer/student connections, we've also worked with our individual schools to ensure a more vibrant networking experience for our alumni who have indicated a willingness to help and our students. Several of our schools have a mentoring program in place and we have connected them to their alumni from the platform who have indicated a willingness to help. Lots of good synergy happening from those connections and new mentors identified which helps them expand their mentoring program.

Avantages :

Easy of use for users and administrative personnel.

Inconvénients :

Pulling the more detailed reports when we need them. However, we do get a very detailed quarterly report from Graduway.

Réponse de l'équipe de Graduway

il y a 6 ans

Thank you Janya for the review.

Tamie
Tamie
Director of Alumni & Foundation Services (É.-U.)
Enseignement supérieur, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The Graduway alumni platform gives our alumni an easy to use networking and engagement tool.

5,0 il y a 5 ans

Commentaires : It's a great way to connect with our alumni and, more importantly, for our alumni to connect with each other.

Avantages :

The platform nicely balances a way to communicate with alumni, with networking features, and engagement tools. It allows our alumni department to identify alumni who are willing to be involved and at what level from the point of sign in. The integrated e-newsletter feature that reaches participants and prospects is also a great way to regularly communicate with alumni for information and action.

Inconvénients :

There is very little I don't like. As with anything social, users should expect to invest time on keeping the platform updated and fresh, so participants have a reason to return and be active and engaged.

Kate
Director, Alumnae Engagement (Canada)
Collecte de fonds, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The Must-Have Alumni Engagement Software

5,0 il y a 2 ans

Commentaires : Graduway is a superior product from start to finish. The product, the team, the constant improvements ensure Graduway is heads and tails above the competition.

Avantages :

It provides a one-stop-shop for all things alumni relations related. Furthermore, the team at Graduway is always looking for innovative and intelligent ways to make the work of Alumni Relations professionals easier, more impactful and always value-add. The product is sophisticated and dynamic which is important when attempting to get buy-in from graduates.

Inconvénients :

There are no cons! Whenever we have encountered an issue, Graduway has quickly stepped up to resolve the issue and or provide a workaround.

Simon
Director of Development (R.-U.)
Collecte de fonds, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Graduway makes our alumni relations programme more efficient

5,0 il y a 6 ans

Commentaires : MGS launched the MGS Global Connect 15 months ago. During that time almost 3000 alumni have joined the platform including many new faces that have had little or no contact with the school for years. MGS have taken the credit for Graduway's work; our alumni feel that it is 'our' site and they are proud of it. The mentoring and job features have been particularly well received by our younger members. Interestingly, the most active users on the platform have been the over 65s. The most valuable aspect of the platform has been linked to the efficiency of our alumni relation and fundraising programmes. Members of the platform offer themselves as 'being willing to help' - they are declaring their support and love for our institution. This alone is a great metric of affinity and one that has enhanced our fundraising function. I thoroughly recommend the platform without hesitation and I am willing to talk to any prospective customer about my experience with Graduway.

Réponse de l'équipe de Graduway

il y a 6 ans

Thank you Simon for the review.

Suzanna
Alumni Officer (Irlande)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very pleased with this software - looking forward to the launch of the next version later this year

4,0 il y a 5 ans

Avantages :

This software is very easy to use and presents an attractive platform for all of our users. The features, from job posts to the directory to the mentoring function, are all very helpful to our community. The news stories can all be hyperlinked to a different website, which makes the platform more dynamic and creates a link back to the College.

Inconvénients :

There are certain features that can't be customised to date or just need to be fleshed out more (my understanding is that the next version coming out this year will resolve a number of these issues): the newsletter only allows a feature article and then just pulls data (not news pieces) from the platform; there's no way to see the content of messages that have been sent; the available stats are minimal.

Sarah
Online Alumni Engagement and Marketing Strategist (Canada)
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Stellar Alumni Relations and Communications Community Builder

5,0 il y a 6 ans

Commentaires : The University of Toronto has been a client of Graduway's since 2013. Graduway's service and product has changed the entire theory of U of T Engineering's young alumni relations approach for the better, and empowered our entire stakeholder group to access and utilize the power of their collective network. Consistently evolving and listening to their clients, Graduway has exceeded expectations.

Avantages :

The ease signing up, the advanced search directory and automated newsletter features. Statistics and instant membership data downloads are fantastically useful.

Inconvénients :

The lack of tailored report crafting.

Réponse de l'équipe de Graduway

il y a 6 ans

Thank you Sarah for the review.

Suzanne
Development Manager (R.-U.)
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Graduway for UK School

5,0 il y a 6 ans

Commentaires : We've been live with Grauway for seven months now to our whole community after a test period of six months and we've recovered so many lost alumni, engaged our older pupils with the presence of our office and established ourselves as a hub for the wider community. We'd been working in the same way for the past eight years with very slow progress. Since our launch with Graduway, progress has moved so quickly and engagement levels across the board have gone through the roof! We're delighted with the initial results and would recommend any institute looking to reconnect with the digital generation consider the platform as something which may help, alongside an integrated communications plan.

Avantages :

the ease of use and the functionality which is very helpful for our office and aims

Inconvénients :

the lack of flexibility in structure but it is understandable that there has to be a backbone of core functions that cannot be customised.

Réponse de l'équipe de Graduway

il y a 6 ans

Thank you Suzanne.

Erika
Major Gifts Director (É.-U.)
Collecte de fonds, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Customer Service is amazing and responsive. Engagement with alumni has increased.

5,0 il y a 5 ans

Commentaires : It is a localized place to not only connect socially like on social media but also to give them an added value of a jobs board and the ability to mentor each other.

Avantages :

We have found that the biggest asset has been the jobs board. It is a central place that we can advertise for local jobs and advertise for jobs at our institution with our alumni. It gives the alumni an added value and gets them to connect with us in the process.

Inconvénients :

The capturing of our alumni has been incredibly slow. We are a relatively small school as compared with the large universities and yet, we find that we do not have a lot of our alumni signing up. It would also be nice to use the Raiser's Edge integration if possible but unfortunately we have not visited that aspect yet.

Utilisateur vérifié
Project Coordinator, Alumni Relations (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Super User Friendly, Needs Work on Admin Side

4,0 il y a 5 ans

Commentaires : An attractive and easy to use product.

Avantages :

I love how user friendly this product is. I rarely have questions on how to access and use the system and I feel users from a variety of generations are able to understand and effectively use the Graduway system.

Inconvénients :

There a real lack of control over profiles on the admin side, and the mentorship features need a lot of work (though I hear there's an update that will improve this.) I wish there were more options in reporting. It's tedious to have to pull one huge file and then whittle it down to find the info you're looking for.

Bruno
Bruno
IT Service Engineer (Brésil)
Utilisateur LinkedIn vérifié
Ressources humaines, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées :

One of the alternatives considered as my Alumni platform

5,0 il y a 2 ans

Commentaires : When we went to implement the new platform of our Alumni, this was one of the 4 main alternatives considered, along with AlumnForce, AlmaShines and Hivebrite. However, it was not chosen, because although it is a good platform, it has less functionality than the competitors and has a relatively high cost.

Avantages :

It has a very beautiful aesthetic, it is quite easy to use, for both administrators and users. Very low usage learning curve. Its use is pleasant. Excellent technical assistance. Good deployment cost. The [SENSITIVE CONTENT HIDDEN] of the company that owns the product has a great vision on Alumni, and his book is the basis for the implementation of a successful Alumni.

Inconvénients :

In the short term, the company provides a low cost of implementation, but in the long term, the platform's annual fee is high. It is a well-built product, but it lacks many features that already exist in competitors. The cost-effectiveness of competitors is much better.

Olaya
Alumni Relations Coordinator (Pays-Bas)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It has helped bringing our alumni community together in a more visual way.

4,0 il y a 5 ans

Commentaires : A location for alumni, to visually track our growing network.

Avantages :

Statistics, photographs, links to current universities/companies, job posts. The fact that users themselves can create their own groups, etc.

Inconvénients :

Guiding videos of the different uses could be integrated into the platform, on the admin side. There should be regular reminders for alumni members to update their email addresses. Jobs section should include the possibility of internship/other opportunities since our graduates are from a high school and not a university.

Marisa
Coordinator, Promotion and Development Section (Chypre)
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

easy and pleasant to set up

4,0 il y a 5 ans

Commentaires : Newsletter. Being able to see the faces of my alumni and see what they are doing now. Posting events and other info. Messaging in a very easy and fast way. Jobs feature. Mentoring feature.

Avantages :

The ability to send newsletters and post jobs. I also like the mentoring feature because it does not require too much work on my part. On the other hand, I would like to receive notifications when the mentoring happens and be able to send an evaluation of the experience to the mentee.

Inconvénients :

It is limited in some features and you are not very flexible regarding the design of the page. I would also love to give the alumni the option to openly chat with each other live, by writing comments (like on facebook)

Phillip
Director of Development (R.-U.)
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

An excellent community platform

5,0 il y a 2 ans

Avantages :

Our Graduway platform is easy to use from an admin point of view and from a user point of view. Support is on hand to deal with any queries. The team are constantly updating and improving the software which keeps it current.

Inconvénients :

The software could work as a standalone database and community platform, but still requires a back-end database. This requires some coordination between systems which some room for error.