Avis clients sur Graduway

I love our Graduway platform. It has brought our alumni relations platform into the 21st century

Commentaires : An engaged and re-invigorated former pupil platform that attracts alumni on a global scale and encourages them to interact and respond.

Avantages :

Our Graduway platform is engaging and sticky and encourages users to interact on the site. They post photos and message each other independently.

Inconvénients :

The UK searching fields by location are ridiculous - there are thousands of towns on there listed that I've never heard of - too many to make it of any use... It would also be useful to have the 'work' filter in the invite and message function too.

Highly recommend!

Commentaires : The customer service experience with Graduway is top-notch. Our account manager,[SENSITIVE CONTENT], is friendly, accessible, and knowledgeable. I appreciate that he keeps reoccurring appointment on the rotation of his calendar to meet with me, review new product enhancements, and to discuss my school's success on the platform. Additionally, there are always opportunities for professional development to learn how to make the most out of the platform. This is something that sets the company a part from others - they truly take the time and work hard to build relationships and ensure the happiness of their clients.

Avantages :

The platform is a "one-stop shop" for all your alumni management needs. The functionality with social media makes registration for users a breeze, and it is extremely user-friendly. The company is also always making improvements and enhancements, and their support team is extremely responsive, efficient, and professional.

Inconvénients :

Integration was a breeze and there are many different ways to pull data from the system, although sometimes the reports (in the form of excel) are a bit overwhelming to review and analyze.

Easy platform for pushing information to alumni. Could be more customized but otherwise good.

Commentaires : Alumni are able to engage with one another and get more information from the school all in one email.

Avantages :

The weekly digest is a great way to aggregate info and send it to all alumni. The job posting feature is fantastic and provides a great way for alumni to share job opportunities, as well. The updates section is a nice feature but lacks the ability to sort into categories. The events page is a great place for the school to update alumni about events without sending another email to their inbox.

Inconvénients :

The software isn't as customizable as other softwares that I've used. For example, in the posting section, there isn't a way to create categories for posting. It would be great if alumni could tag the post with a category (mentoring question, general question, etc.). Plus, when people reply to the post, it doesn't ping you or let you know a reply was received. You have to rely on logging in to see if you got a reply. The reply doesn't show up on the next news digest, which would be helpful if it did.

A platform I'm proud to provide to my network

Commentaires : Where to begin? The customer service is top notch! I don't think of Graduway as a vendor, I think of them as a partner in my work. Not only have they ensured that what I'm presenting to my network is beautiful and user friendly but they are always innovating and sharing best practices so that our users can get the most out of this product.

Avantages :

It is beautiful and intuitive to use (as an administrator and as a user). Every time I share the platform with someone new they say, "wow" and get what we're trying to do immediately.

Inconvénients :

This is tough to say because as soon as I come up with something new that I want the platform to have, the team tells me it is already in progress and within months, we have it.

Implement this platform immediately

Commentaires : Excellent, fantastic, and superb.

Avantages :

If I have to limit my response it would be the support of the Graduway staff. They are super responsive and extremely knowledgeable about their product. Another pro, is they always seem to be improving the product by adding functionality and I believe they really understand their user and their needs. This product really has everything that we need and would want to virtually engage our constituents. They also prepare marketing to help us reach our audience. They want us to be successful.

Inconvénients :

2 things: first I wish that there was some functionality that would allow our users to post on Graduway and then instantly post that same thing on LinkedIn or another social platform.

A fantastic platform for both alumni and students; very strong cultivational tool.

Commentaires : Survey software, yes? That's what I'm referring to...........when I logged in with Linkedin, it populated under another person's profile. I finally realized that after about 10 times of attempting to get the "submit" button to process my responses.

Avantages :

User-friendly platform emulating popular social media type utilities. How the system messages one when messaging activity takes place; useful for content control and use for incoming messages.

Inconvénients :

Lack of video capabilities (know it's coming- can't wait). Set template (non-adjustable) format for the landing page.

It has made a huge difference to our alumni engagement efforts by allowing members connect anywhere

Commentaires : Easier alumni engagement and member data managment

Avantages :

Online access for all members worldwide Ease of management and updating of member data Customizable newsletter

Inconvénients :

Inability of members to advertise or market their products or services on the platform Homepage is too crowded Information provided on members not enough

Easy and Intuitive Platform for Alumni Engagement

Avantages :

My favorite feature of the Graduway platform is the Directory. It makes it so easy for our alumni to find former classmates or find people who can help them with their next career steps. It also is great for our Alumni Relations team to reach out to relevant alumni for career or networking events!

Inconvénients :

Currently we're unable to change user profiles ourselves if alumni sign up using incorrect information - but I believe this is changing soon.

We had some difficulty with the customization however now all is well.

Avantages :

The features and functions are very good. It really serves the needs for developing a community among alumni. Our current contact person really changed our experience with Graduway, she is knowledgeable and effective as well as ready to help gladly for any issue we have.

Inconvénients :

There are small issues as a user. For example we still cant invite alumni via gmail, this should easily be possible. When you click like for a post you see a number indicating the number of likes. But right next is the unlike command. So at first glance it seems x number of unlikes.

Very pleased with the functionality and response received from our alumni base

Avantages :

It is very easy to create the news stories and newsletters. You do not have to put in a significant amount of time to maintain

Inconvénients :

The home page can get cluttered and busy if you have a lot of stories to share . I have heard of a few people having difficulty resetting thier password.

Graduway alumni platform

Commentaires : We've been using our Graduway platform for about 18 months now and are really pleased that we chose them to supply our platform. What I like the most about them is how great their customer service is, for our alumni when they're having issues, but more importantly for us as admins. Our account manager has taken the time to get to know our business and our needs and the entire team (from CEO down!) are invested in helping us meet those needs. They take on board client feedback in a very productive way, and are very responsive to ideas. In fact, there have been a number of new features added which are a result of client feedback. We were able to take time in building the platform and had full control over when it launched. We got help from them at launch with promotion, and receive continuous tips and pointers on steps we can take as an organisation to grow the platform. The platform itself is pretty easy to use and intuitive. The social sign on makes it even easier for our alumni. We have a completely international alumni base so some functions may be lost in translation, but overall alumni tell us they love it. They message each other, love the album and we have seen steady growth in sign ups. As admins it's not too time intensive to manage any more we can see basic statistics and manage what users see on the site. The news widgets are a useful way to share content from our main website. Mentoring is the one area that is more challenging for us, and does need more admin work/effort to make it successful, unless you already have a proper mentoring programme set up. There are areas for improvement, but Graduway know this and are working on it. Overall, it's a great supplier, with a very good product.

Avantages :

Bright, attractive, inviting interface. Easy to use. Regular new developments released.

Inconvénients :

Search functionality. Homepage could do with restructuring.

Great customer support and easy to use platform

Commentaires : Graduway's personalised customer service is excellent - Sarah guided us through the whole process with patience and a sense of humour that made it entirely painless. The best tip I can give is to be clear about what Graduway can and can't do, and how best to use it alongside your existing channels and platforms. Support and buy-in from colleagues makes the world of difference, so take the time to communicate the benefits (to them) and explain the purpose, to manage their expectations before you launch. The administration area is simple to use and we're very excited about the planned expansion to functionality in mailing features, Groups and site content - which are all a direct response to customer input. It's nice to feel listened to as a customer, and even better to see improvements as a result.
Some features, currently missing, would make me more inclined to rate everything as 5/5, but it's a great start and we're hugely optimistic about the impact this platform will have on our overall Alumni Engagement Strategy following a wider launch to students, with Graduway's support.

Avantages :

The ability to filter and target user groups for effective communications, the easy admin area and the interactive elements built-in to encourage networking among alumni and students.

Inconvénients :

The built-in invitation/message/newsletter functions are good, but lacking in reporting features that would make this much more useful. Having no ability to view bounce backs, unsubscribes, open/read rates means that we have to use Mailchimp for this activity, which is disappointing when our expectation was a single platform to manage our communications with alumni.

Very pleased with this software - looking forward to the launch of the next version later this year

Avantages :

This software is very easy to use and presents an attractive platform for all of our users. The features, from job posts to the directory to the mentoring function, are all very helpful to our community. The news stories can all be hyperlinked to a different website, which makes the platform more dynamic and creates a link back to the College.

Inconvénients :

There are certain features that can't be customised to date or just need to be fleshed out more (my understanding is that the next version coming out this year will resolve a number of these issues): the newsletter only allows a feature article and then just pulls data (not news pieces) from the platform; there's no way to see the content of messages that have been sent; the available stats are minimal.

As most things, it takes time to really get the most out of this. I still like its the potential

Commentaires : Potentially, a very useful way to stay connected to our alums and have them connected to one another. The group feature is nice but we still need to promote that more.

Avantages :

I like the following features: Posting photos, info on alums, capturing interests, job feature . Automatic newsletter is nice as well. I also like the statistics it keeps for me.

Inconvénients :

We were under the impression it would serve as a more robust directory which it has not. This has been very disappointing to us and frustrating to previous users. It also does not logically locate alumni in the system and some are altogether missing. Many searches come up empty which is frustrating because I know they should at least be in the system even if the alum has not joined Westmont Connect. I also wish I could drive more alumni there for job purposes and that we could energize that function. Also.. we thought there was a stronger connection to Salesforce and want it to more seamlessly tie into Salesforce. Right now, what is updated in Westmont Connect is not automatically updated in Salesforce which creates a data problem.

easy and pleasant to set up

Commentaires : Newsletter. Being able to see the faces of my alumni and see what they are doing now. Posting events and other info. Messaging in a very easy and fast way. Jobs feature. Mentoring feature.

Avantages :

The ability to send newsletters and post jobs. I also like the mentoring feature because it does not require too much work on my part. On the other hand, I would like to receive notifications when the mentoring happens and be able to send an evaluation of the experience to the mentee.

Inconvénients :

It is limited in some features and you are not very flexible regarding the design of the page. I would also love to give the alumni the option to openly chat with each other live, by writing comments (like on facebook)

We have had a good experience working with Graduway

Commentaires : A private platform for our graduates to connect and talk to each other.

Avantages :

We like how easy it is for our graduates to signup. We also like the updates wall and how it is a private place for graduates to connect with each other. Finally, the jobs board is our favorite aspect because we needed a place to promote jobs privately.

Inconvénients :

The reporting (GA) functionality is very limited, there is not enough flexibility and manipulation on our end to edit or change things. Everything has to go through the vendor (even adding other admin accounts, changing cover photos, etc.)

Graduway Review

Commentaires : Overall, Graduway has helped our organization come full circle. You don’t stop being a part of our organization once you graduate or move onto the next level. You will always be involved and this software helps do just that.

Avantages :

I like that this allows us to network with more alumni to keep them involved within our organization.

Inconvénients :

I realize that this also focuses on donors, but I feel that sometimes it makes students and alumni feel as though they MUST donate as another main focus. Obviously we would love donations to keep our organization going, but I also aim to keep alumni involved through notification and updates.

Love it!

Avantages :

The platform is very easy to use. I like the ability to send information to alums who haven't created a profile but have been uploaded to the pre-populated list.

Inconvénients :

When you delete a user, all of the photos they have uploaded disappear. I wish there was a way to keep them there. I am anxiously awaiting the new layout in FY18 since it is cleaner and not as overwhelming.

Opened the gateway to our network

Commentaires : Streamlined communication, a central point for how to connect students, alumni, parents, faculty, staff, and board members to our Eagle network in a user-friendly environment that's relevant to life needs.

Avantages :

The Graduway platform is easy to use and understand, their customer support team is proactive and incredibly helpful, and allows for growth of our constituent base with a valuable resource to manage them with.

Inconvénients :

Ready for push notifications on the app and more engaging ways to keep users coming back to the site more often.

It's very effective in creating an online presence and community

Commentaires : WE finally have a network platform on which our alumni can connect. Also, it gave a certain level of professionalism to our alumni outreach efforts. The only problem is that we're struggling to get people on the website and that limits our ability to really connect people in different professions and locations.

Avantages :

Easy to use for the admin. It give a specific place for alumni vs. just having an unofficial group on another social media site

Inconvénients :

Not many people have a reason to visit it everyday. Also, the admin interface is hard to navigate without much experience. I usually go to a teammate to figure it out. Finally, there is not enough ability to go outside the template of the web page, which makes it difficult to provide for the various needs of our organization and alumni.

Very easy program to use, sometimes it leaves me to question certain features.

Avantages :

Ease, 2 options to login without having to create an entirely new profile. Every time we send a newsletter out we recruit at least 5 new participants.

Inconvénients :

The homepage is very busy and not sure where your attention should be drawn. Perhaps making tiles that redirect to the main features of what is already on the homepage would be visually appealing.

so far, we are pleased with the platform but it's more limited than we originally expected it to be

Avantages :

The ease of use for both the admins and alumni Graduway support staff the options to customize the platform to fit my university look and feel and needs

Inconvénients :

we are using RE NXT and we STILL dont have a plug although when we signed the lease (November) we were told there is one There are no option to change the tabs names there is no option to "secretly" invite alumni to events- in case we are having a by-invitation-only event- i can t post it on the platform and make it visible only to selected few all other notes and requests for changes were submitted during every day work flow to our success manager

Graduway has been fantastic in our alumni connection efforts. Needs a class notes outlet.

Avantages :

I love that we now have the capability to offer our alumni a networking and social media type platform. This has been severely lacking in our fundraising and overall alumni interaction efforts. Graduway now provides an outlet to update alums and keep them connected with the school.

Inconvénients :

The design. Hands down. We NEED an outlet on Graduway to put a daily update of class notes that don't need to be deleted or replaced and can provide a history log as well (similar to Facebook). I know Graduway is working on this design, but it's been pushed back and I believe this is hurting our alumni connection efforts.

Not ideal for smaller universities (which we were) of less than 500 alumni.

Commentaires : Able to connect with some alumni and see the different options (live updates from our social media sites, alumni can specify in which areas they would be able to help other alumni such as mentoring, etc.).

Avantages :

Easy to use and links with Facebook and other social media. Customizable to your particular needs. Great way to send an e-blast to all the alumni on the platform.

Inconvénients :

Difficult to market to older generation of alumni, as they limit the number of social media sites they are active on. Rather pricey too.

It has been so great!

Avantages :

Ease of use for alumni and other users. We love how you can see all social media channels on one page.

Inconvénients :

Wish there were more notification settings for groups, events, job postings, and more. Otherwise we love it.