Avis clients sur EHR 24/7

Excellent Software for Medical billing and EHR management

Commentaires : My experience with EHR/ 24/7 has been very good. I help set practitioners up with this software all the time. What I do is create a template from speaking with the providers and then have them submit it to Office Ally and go through the set-up that way. This method allows the providers to really personalize the categories and wording to their office and specialty. Thumbs up Office Ally you have made this program very easy to set-up, use and personalize.
Data entry during a visit is very smooth once you get the initial programming of your common phrases saved. This speeds up the provider's data entry time considerably and allows more time with their patients.

Avantages :

I like the simplicity of Office Ally. It is very easy to use for scheduling your patient, managing their electronic health record with easy to use templates and following the electronic billing process.

Inconvénients :

The only thing I would add to Office Ally after using it for 8 years plus, would be the ability to print out a patient ledger with the provider's name, address and phone number at the top. If there isn't a balance due on the account the statements won't include the visits dso the only option for me to print a form that our patients need for their HSA and FSA accounting is the patient ledger. If you print a superbill at the time of service it will be inclusive of all these things but the aftercare for financials is where this pops up. Other than this one little thing I am very happy with Office Ally and you can't beat the pricing!

Great system with some drawbacks

Commentaires : This is a great system if you don't need advanced notifications of appointments, or want outside vendors to interact with the system for reviews. And, if your clinic doesn't care that the clinician can't look at the financials or schedule, it works well. To us, this was a huge drawback. But, we loved the ease of use for the actual charting.

Avantages :

Charting is quick as long as you use Text Blaze Snippets on chrome with it. Otherwise, it can be long. It is customizable by the provider and for specialties which is nice. Each specialty can have their own template. Adding patients is easy. Re-prescribing doesn't require an actual note, so the MA's or RN's can do this and send to provider for authorization. Uses "superbills" for charting, meaning you can bundle specific CPT codes with allowed ICD10's. Interacts with their billing clearinghouse for rapid notification of coverage.

Inconvénients :

It is segmented. You can't look at the patient financial's without going into a completely different system (the practice manager). Same goes for scheduling. In other words, if you want to schedule, you have to be logged into 2 systems they have that communicate. But, requiring you to have multiple types of browsers (not just tabs) up and running. The system only allows notifications of appointments outside of a 24 hour period, such that if you wanted to setup notification of appointment on the same day, ie. 3 hours before appointment, it doesn't let you. And, there is no system outside that interacts with officeally. So, if you want to do patient reviews, emails, etc., you have to manually upload your file to the outside vendor.

review of office ally EHR

Commentaires : It was a great starter software when our office opened. We have since outgrew and moved on to another software.

Avantages :

Ease of use with making notes, e-prescribing, phone call notes, ease of printing.

Inconvénients :

speed of the softwareno assembly for documents.

Poor quality and incompetent support help

Commentaires : I have been, sadly, an Office Ally client for about the past six years. The only reason I'm still with them is because they make it too difficult to leave: they'll pack your client demographic information not the progress notes should you wish to migrate to another EHR/PM service. Customer Service / Tech Support is a joke; they're mostly just gatekeepers who will do everything they can to convince you that a technical issue is something on your end and not theirs. Here are some examples of what I;'m talking about.... 1. Patient Ally, their feature that allegedly allows clients and their patients to swap documents in a HIPAA-secured environment, more often than not fails to properly function. I've tried to send documents to my clients, and vice-versa, and they cannot be retrieved. When I complained about this, the "tech support" person tried to slough it off as a problem with either my computer or my client's His argument was that "if large numbers of our customers aren't complaining about this, then it's not a problem." I now use Adobe Cloud instead. 2. When using the accounting and claims management features in their practice management platform, Practice Mate, in order to post payments to a deactivated client account, I have to re-activate it, post the payments, then de-activate it again, which is a time-waster and unnecessary. When I addressed this with tech support, his unbelievable answer was: "Well the LOGIC is that if you're no longer seeing a client, then you won't be taking any more payments on their account." I had to explain to him that managed care can take weeks or months to pay claims, and also that some discharged clients owe past-due balances. His response was dead air. 3. The EHR platform has a penchant for bumping you off AS YOU'RE WORKING IN A CHART, which means you lose all the data and have to log back in and recreate it. This usually happens between 5-7 pm EST. The two times I reported this to "tech support," they told me it was probably my computer or my ISP and it wasn't their problem, again, because tens of thousands of other Office Ally users hadn't complained about it. Yeah, the cost is low, but if you're a sole practitioner like me, without so much as a receptionist, these inefficiencies can cost you in time and money.

Avantages :

Relatively easy to use.Fairly good integration between EHR and Practice Mate.

Inconvénients :

1. Many of the features don't work properly. 2. Some functions are not the most efficient and actually waste end users' time. 3. "Tech Support are mostly gatekeepers. When you call to report a problem, their typical response is that if thousands of other users haven't already called to report the same issue, then it must be your fault and not theirs. They also refuse to let you speak to a supervisor or manager, their typical excuse being "They're all in a meeting." They claim to write "job tickets" and promise a callback, but of course they never call back and the issue is rarely resolved.

User interface is too cool

Commentaires : We are very happy with 24/7 services it’s not costing you more even if you are a small clinic and thing to save a lot against a fee service then you are right place to choose this service! Just used 3 month then you are addicting of this

Avantages :

User interface is too cool easy to upload/ store all documents in one place try once a life if you are tried paying alot for a services

Inconvénients :

Step a new practice is very easy always comes with new updates to save a lot of time you can easily log in from every device

Office Ally Review

Avantages :

The support staff try to be helpful. The clearinghouse works well enough for our small group of 6 mental health therapists. The price is almost free.

Inconvénients :

EHR is not really designed for mental/behavioral health environment. The EHR program is better suited for a medical practice, not mental health. The integrated SOAP note cannot be altered. Treatment plans are not integrated. While form-templates can be created, it takes a lot of time to make changes. We had to wait two weeks for OA to make minor changes to a template; the process remains cumbersome. The program has a lot of time wasting glitches: just last week the scheduler didn't work, forcing us to schedule manually. Last year, OA duplicated all our providers and it took over a month to link providers and schedule back together. It was a nightmare. We are currently looking for another program.

Dated but simple to use.

Avantages :

It is very simple to use for the user. The process is very streamline and clear. Would recommend for simple single practice. Is a main clearing house for many carriers. Free to use!

Inconvénients :

Very outdated compared to the new programs that are available. Not many functions within the program. Reporting options are very limited. If you have a busy multi provider practice would definitely look into a different system.

A Clean Looking EHR

Commentaires : My overall experience with it as a user was good. What makes it a good experience is that the customer service staff is always willing to assist when you need them.

Avantages :

I like that the software has a clean look. Most EHRs are packed with power, as is Office Ally, but it doesnt look heavy or intimidating. Also, the customer care is very responsive.

Inconvénients :

The EHR wasn't as intuitive as I'd like and like others I have experienced. There is a good level of training in order to fully utilize and understand the EHR. Luckily the customer care is very helpful. Also there are certain functions that didnt have to only be at an admin level but were.

Good start for a small practice

Commentaires : Fairly good. Not really quirky.

Avantages :

Inexpensive, easy to use. Has the essentials. Good support.

Inconvénients :

Very rudimentary. Not a lot of features. Geared for more medical than other types of healthcare. PI billing is very time consuming.

Great EHR, amazing price

Commentaires : Overall, I'm very impressed with this EHR. You just can't beat it for the price. We are saving hundreds of dollars every month compared to what we would be paying for the big-name EHRs.

Avantages :

The EHR, clearinghouse, practice management, and scheduling system are all connected. It's easy to use, and customer service is great. I can always get someone on the phone for help when I need it. I have been through several training sessions with their techs, and they are very patient and helpful.

Inconvénients :

The system is very basic, but it does everything a good EHR should. I'm an optometrist, and the system was not made with eye care in mind, so we have had to create our own exam and prescription forms. But the forms are easy to access, use and attach to encounter notes.

Great software.

Avantages :

I like that correcting claims are not difficult to do for this software.

Inconvénients :

None. But wish the interface was more updated. Fin had to name something, they are not participating providers for a ton of insurance carriers. Which is where that fee comes from.

Great product, highly recommend

Avantages :

It's so easy to use and it's free!!!! Submitting claims is very simple. If there are any issues with my claims resolving them only takes a couple steps. I can see everything I need to for each claim saving me lots of time. I no longer have to spend time on the phone with insurance companies I can just see what the errors are on my claims and correct them easily and resubmit without any hassle. They offer free support anytime I have any questions, there's always somebody there to assist me. The interface is very user-friendly I have tried other software programs and they're interfaces were outdated and difficult to understand. I have enjoyed office alley so much that I have actually purchased their EHR/24 system and I also use their practice mate, reminder mate, and patient ally Modules as well. It makes managing our 13 therapist practice very manageable.

Inconvénients :

because the system is web-based if there are any technical difficulties or updates taking place it prevents us from completing our work online at that time but this has rarely been an issue. It would be nice to have a phone or tablet application when being away from the computer for easier access to appointments and patient records.

Product is Practically and defiantly not worth it.

Commentaires : None.

Avantages :

1) The product is cheap, and when it works it is easy to navigate...................................

Inconvénients :

The Product is highly unreliable. The product frequently freezes, and moves at a snail pace. Computer equipment was updated & internet was updated, with no alleviation of glitches. I've tried calling customer service, but they deny any issues, and offer no help. I'm afraid our office will have to change EMR's as Office Ally is inhibiting patient care.

Garbage

Commentaires : Looking for new system now. Hours of lost work. I do not recommend.

Avantages :

Low cost, but does not out weigh the lack of functionality and system slow downs. Not mush else positive I can.

Inconvénients :

Notes lost on a regular basis. Lost time and double work. Ehr and billing programs do not talk to each other they way they should. constant refreshing is a huge drag on time.

Office Ally EHR beats it competition

Commentaires : Small medical provider offices would do well with Office Ally EHR and paring it with Office Ally Practice Management for a nice billing system. The prices cannot be beat by anyone.

Avantages :

EHR integrates with Office Ally's Practice Management software for ease of billing. EHR offers the provider the ability to chart patients visits, bill out visits, track vitals and other important aspects of the patient. To store patient forms, ID and insurance cards along with other important documentation. The provider can create their own templates or use Office Ally's.

Inconvénients :

Customer service could use a face lift. A chat feature or message feature link on the website would be handy. There are long hold times on phone. Billers need answers in real time as it takes extra time and expense to continually go back to an issue

Excellent got Billing Claims

Commentaires : I have found the ease of use with this site to be really great. I wish I could use it more. It is so much better than many of the other sites I use. I can easily see so many actions I’ve performed on this site.

Avantages :

Easy to use. Very good customer support.

Inconvénients :

Not as many insurances I use are available on this site now.

Billing Software

Avantages :

I like the ease of use of this software, it makes everything so easy and allows access to a lot of information to the user without having to dig for it.

Inconvénients :

I feel like the interface could be a little cleaner.

Takes some time to get aquainted but after you learn its great!

Avantages :

Its free, turn around on processing is fast. Practice mate keeps updating and getting better. I really like the ability to create claims from the calendar

Inconvénients :

Can be sluggish at peak times. Lacks fax ability (to fax referring doctors). No color coding of visit types and/or status of the visit.

Long term user 12 years plus

Avantages :

No cost, ease of use setup new patient information. Simplistic billing process.

Inconvénients :

Streaming report features, lack of follow-up technical customer support issues, related to electronic claims submissions, creating denials and rejections.

Overall good

Avantages :

Electronic vs paper "charts", and ongoing updates and improvements.

Inconvénients :

Slow server speeds, and at times, "dropped" notes before the note saved due to slow server response.

Gets the Job Done

Commentaires : Funtional however not a pretty application. Works ok.

Avantages :

Once you get the hang of it its pretty easy to use. Most funcionaltiy is there. More than likely however, this may depend on your practice.

Inconvénients :

Looks and feels outdated. I feel like there could be ways to make creating encounters easier and quicker .

Isurance Specialist. I submit all the claims and follow up.

Avantages :

Everyone is great to work with, they know a lot about the software.

Inconvénients :

There is not much I don't like. everything is perfect for what I need. every one you talk to is very helpful, respectful and follow through with everything

Great for the cost

Avantages :

I like the layout of the software and the functionality of the options. Also, the cost.

Inconvénients :

The updates or "down time" can be frustrating for my office

Good

Avantages :

The product is fairly easy to use once you learn it. I would say overall a good program, but not the best I have tried.

Inconvénients :

The program does not seem accessible like on a tablet or ipad. It is ok if you are on a office computer.

Great Product

Avantages :

The price can't be beat and everyone is helpful and friendly for training and questions.

Inconvénients :

It would be nice if you could see all the information for a particular patient without having to switch tabs and retype their name.