Avis clients sur RepairShopr

Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

Commentaires : I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Avantages :

-Automated personalization customer follow-up saves a bunch of time -Asset Tracking -Tickets that are trackable for each customer profile -Continued updates to enhance the entire product -Inventory Tracking -Estimates -Multiple Integrations with your website for -Parts Tracking -Leads and turning those leads in to sales There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Inconvénients :

-Lack of scheduling an employee(s) although there is a clock in/clock out feature -Lack of payroll integration, I have to use a separate program for payroll alone -Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing. -Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up. I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

90% coded, but A+ For Effort!

Commentaires : I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Avantages :

Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Inconvénients :

It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

Expensive, Terrible Support, Something is Always Broken

Commentaires : I wish I had done more research before moving my data over to this software. Im a current user that regrets using it, but its too much of a headache to move over to something else right now.

Avantages :

The software could be great if they hired a full time team that could actually support the software. I like the interface, when its working (which is next to never) I like the functionality. I like the ability to use SMS to communicate with our customers. Reporting customization needs major work, but I do like the reports they have.

Inconvénients :

The price for this software is WAYYY too expensive. Customer service is non existent, server downtime is too frequent, not being able to access ANYTHING when the server goes down. I have put in service calls that have taken months to answer. Cash transactions wont print receipts. No backup server to use while server is down. When server goes down, your dead in the water, you cannot look up anything or make any transactions. The software only works with like 3-4 types of printers and label makers. The label designer is horrible. Migration from previous software is terrible. It only accepts a few customizable fields from previous software and even those don't map over properly. The list goes on....

Good all around Customer management Software

Commentaires : I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Avantages :

It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Inconvénients :

Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

Love RepairShopr

Commentaires : Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed.

Avantages :

I use RepairShopr with a client that runs a service business. RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices. The automation the software allows saves us a lot of time that used to be taken up with busy work.

Inconvénients :

While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails).

Not just for Retail Computer Shops

Commentaires : If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really make it fit our business model. As operations manager I was able to build this around our existing processes and make it flow seamlessly.
I now have moved to a telecom that could benefit from this, and the only reason I haven't switched are the two cons I listed. Both of them are offered by Quickbooks own ticketing system.
Don't let their niche market of Retail ISP shops fool you. I've heard of this being integrated into auto shops and other mechanical fields. If you are in a business that dispatches any sort of technician, then this is the product you need.

Avantages :

The integration with other programs makes this unstoppable! This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford. One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished.

Inconvénients :

Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location.

Repairshopr Review

Commentaires : Great! Excellent customer service and great product that they add new features to weekly

Avantages :

Ease of use. Ability to text customers. Price and customer support

Inconvénients :

Lack of built in rmm. Need additional addins to perform automated tasks. Sync to quickbooks works sometimes.

Highly recommended, easy to use and critical to any MSP

Commentaires : I was able to improve my business planning and scale up faster than I ever thought. This software made running my business so much easier and empowered me to take leaps. I simply could not have done it without RS.

Avantages :

Several years ago I was transitioning my business from daily PC repair to full MSP. I knew I needed a better workflow system and I needed it to be easy enough for my sub contractors as well. I tried several solutions that didn't workout before I was lucky enough to find Repairshopr. I now rely on RS as the foundation of my business. Every estimate, invoice, contract starts with RS. My team works from all over the country now providing cloud services and we use RS to keep us working together, communicating with clients, invoicing and managing recurring payments with RS third party integrations. I'm happy with my choice everyday and twice on "Feature Friday"!

Inconvénients :

Honestly, every issue I've ever had has been fixed and even the features I requested in the past have been added...

Great Foundations loads of potential!

Commentaires : After 5 years of searching and using various different CRMs, PSAs etc.... we landed on RS and have not looked back. Being a retail store it ticks 95% of all our needs. With previous systems we have several dashboards or other portals to login to achieve the experience we wanted.

Avantages :

The GUI is nice and easy despite the Americanisms, automated most of our work flow, ticketing and stock control. Made good use of current integrations.

Inconvénients :

Contracts section is not what you think it is, some integrations need to be development and worked on.

Has made work flow and organizing customer and job information easy.

Avantages :

Consistent stream of new features based on customer interest. Easy to learn. Peace of mind knowing that all our customer and ticket data is safe and accessible from any web capable device. Easy to setup for the first time and yet extremely customization.

Inconvénients :

Once in a while some minor functionality is lost on Friday while new features and updates are being installed. This has not stopped us from operating normally.

Half Baked SaaS

Commentaires : least worst option we've found. Impossible to change providers if we wanted. Not at all motivated to develop a better product.

Avantages :

the contact management and customer history function (core function of service) is a benefit to our company...but then again, that was the reason we looked for a solution.

Inconvénients :

so may of the functions are poorly developed and not fully thought out when implemented. They work in a specific way but if you deviate from them or have variables to the functionality, good luck trying to make them work. Also, their support when identifying functional issues is a complete joke. Email only, slow response and no actual action taken.

A "Diamond in the Rough" in the IT MSP automation market.

Commentaires : Went from using Outlook calendar, tasks, and spreadsheets to fully automating our entire IT MSP operation

Avantages :

Tremendous Customer Database, Ticketing and invoicing system, that integrates with Quickbooks and RMM tools. We looked at Connectwise & Autotask (too complex), Service Fusion (slow/poor integration), Pulseway, Solarwinds MSP, and many others but none have the flexibility, speed, and feature set that Repairshopr has. If you are a small MSP that handles both business and residential customers and want to fully automate your workflow this is THE product for the job. The price is better than almost all of the rest, and it has integrations with RMM tools, accounting software, PBX, and a dozen or so more products. We were able to setup all of our recurring invoices for Antivirus, Backup, Sysem monitoring, email, etc and have the system automatically drop an invoice a the appropriate renewal date - we verify the quantity then send it to Quickbooks and off it goes. Saves us tons of time. And it is FAST! Customer support is excellent as well. So glad I found this product!

Inconvénients :

The mobile app could use some updating to include more of the features found in the full product, but the mobile site is perfectly usable.

It's the solution we couldn't find after 8 years of searching.

Commentaires : Productivity, Organization, Customer Service, Keeping the overhead costs low and staying on top of the workflow.

Avantages :

It's the answer to small-businesses who are ignored by enterprise-level developers, but this product off the bat had MORE FEATURES and MORE CUSTOMIZATION for our repair shop at a value point we couldn't avoid. No other product has such a package that is also reasonable to use and has basic CRM functions.

Inconvénients :

The only downside I see (and they are working on it) is that sometimes it might be nice to have a service to use their in-house expertise to customize problem solving like some other companies have done with extremely specialized features to optimize for our particular business. But, the company is adding updates and refinements nearly weekly, and some of those specialty features have already come onto the standard platform on their own, so I know they are always working to make it better.

As simple as it claims to be! Syncs numbers into QBO, tracking, customer communication perfect!

Commentaires : Ease of tracking work orders, Syncing the "Correct Numbers" into QBO. Frees up my time beyond my wildest dreams!

Avantages :

The ease in doing business. Automatic updates , perfect communication. No one left out of the loop- "Technician to Administration to End User". The ability to enable and disable functions if need be. Came from Legacy Sage MAS 200 integrated Software, very complicated and time consuming. RepairShopr frees up our time to be able to focus on our Core Business.The support is outstanding, they've help every inch of the way and they do it Happily. I had a support technician tell me "She loves her Job" WOW. This is the leading edge place to be!!!! Thank you.

Inconvénients :

It leaves out a few of details when syncing into QBO, it would be nice to have it all Sync, the important part dose come over correctly, makes the crunching numbers easy! oops a Pro again!

Best Computer Repair Store Software, PERIOD!

Commentaires : I have been in computer repair for almost 20 years and have used many other software products, tired to write my own software and spent a good part of a year trying to find the best software that would make my business more efficient, profitable and help me communicate better with my customers. After demoing just about every software product out there and being at point of frustration, I gave RepairShopR a try. After going through a couple of on-boarding sessions with them, I quickly realized that this was the software "I always wanted to write"! The best part is they have taken it way beyond what I thought was possible. This is the real deal and has changed my business forever. My business has increased, my customer satisfaction is through the roof, which has also turned into more 5 star reviews and even more business! Communication with customers is so important, and the thought of picking up the phone and calling every customer for results, approval, progress and completion used to take hours. Using the built in email and SMS functions along with the "Canned Responses" now takes seconds and customers love the interaction. In just 3 months of using RepairShopR, it has saved me 4 times from customers trying to get something for nothing, as I have a paper trail of all communications and approvals. The Marketing plug has been tremendous for keeping in touch with customers automatically and the "Worksheets" makes sure that all procedure's and workflow are followed properly. I have recommended this software to IT customers of mine that are in the service industry and recommend it highly. On second thought, don't use it because it will make my business look better than yours :-) Well done RepairShopR - 5 stars!

An extraordinary software suite that pack lots of features

Commentaires : We had an amazing experience with RepairShopr.
We used it mainly as a tool for customer service regarding products warranty and repair management.
Although it is an off the shelf software suite, all the workflows and data fields are highly customize-able.
It also features great CRM features for tracking leads, estimate, invoices, customers interaction.
If your primary business is repair services, this is the one-stop software that you should get to run your business.

Avantages :

Very rich in features. Great degree of customization can be done. Fast support response. Ability to integrate with various accounting software (eg. Quickbook) and cloud services.

Inconvénients :

Pricing may be a bit steep if you have many users.

RepairShopr - a

Avantages :

Ticketing, Invoicing, Parts ordering and Estimates/Quotes

Inconvénients :

The software vendor does very little in the way of further development of the platform. They are more focused on their MSP product Syncro. The worst is their customer support. Thankfully there is a private facebook user group.

Computer Shop? This is a Must!

Commentaires : We have a IT Business and we have 2 locations with in shop repair. We are also an MSP that takes care of 100 plus businesses in our area. Repairshopr has been the best decision we had ever made. And the support is top notch! They are always adding new features and listening to their customers needs. I would highly recommend using their software. It's worth every penny you spend on it!

Avantages :

Support is great and it's designed for computer shops and MSPs

Inconvénients :

There isn't anything we don't like.

Easy to use and integrates well with Quick Books

Commentaires : Good product for the price. Excellent customer support. My questions are answered completely and quickly.

Avantages :

This software is easy to use and very easily adaptable to any service business. Integrates with Quick Books easily.

Inconvénients :

At the moment, cloud printing is no longer working. This was a great feature. Now we have to manually select each printer to print. (i.e. large tickets or small receipts)

Highly Recommend RepairShopr

Commentaires : This robust web-based repair shop program, is an excellent tool to help you manage, communicate, track sales, track payroll hours, track inventory, and take payment for your customers. The program has many features and RepairShopr is constantly tweaking and updating the program to make it even better. I have been using this program for the last year, and I have been finding myself discovering/using features that I didn't even know I had. It's a must have for any busy repair shop. Kudos to the team at RepairShopr!

Avantages :

The ticketing feature is very useful for staying on top of the repair process for each of my customers.

Inconvénients :

My only suggestion would be to have better customer service support, in the form of direct phone support, that would make my experience a 10.

Great Software just has some small things that are improving

Avantages :

The staff give updates once a week with new or updated features. They are working to improve RepairShopr all the time.

Inconvénients :

There are still some things that need ironed out but with each weeks release of improvements, it's getting better and better.

Best Computer Repair Software

Commentaires : Was able do service tickets on the go and could easily re-order parts and charge clients for visits. It's a simple paperless process and it's worth every penny.
Great for small business owners.

Avantages :

User friendly client repair tickets cloud console. You can be up in running in minutes. This is a great company with a lot of potential that cares. I put a suggesting for them a year ago and they did good by providing a mobile version for technicians. You can setup 2 step authentication, so your documents are secure. Company keeps on adding new things to their product and I am amazed every time I use the product on how far they have gone.

Inconvénients :

Company looks like is heading into the mobile market. Although you can still use the console to repair tickets, the company is definitely moving in that direction and hope that they don't concentrate all their efforts in one market. Besides that I have no compliant's as a standard user for over 3 years.

Repairshopr allows you to have all your info in one place! An incredible time saver!

Commentaires : Dramatic improvement organization. Tremendous reduction in time required to bill customers dueo to automatic billing feature.

Avantages :

Repairshopr is the most complete business management software for a computer repair shop. It handles your inventory, ticketing system, parts orders, communication with customers, invoicing, and point of sale. Its integrations with third party software are top notch!

Inconvénients :

Lack of integration with other payment processors. Slow integration of other RMM systems while building their own.

1st Year Review

Commentaires : We have increased the productivity of accounts receivable and the ability to have a live customer signature has solved all kinds of issues for legal issues.

Avantages :

This software has provided my business with a complete replacement of QuickBooks POS and Pro for my I.T. firm. Also combining the power of this software with the mobile app has made us streamline so many aspects from quotes, inventory to invoicing.

Inconvénients :

The GUI, however they are about to release a new version at the time of this writing.

An excellent customer relationship management software

Commentaires : It is the best software for customer relationship management I have come across so far. It is reliable and easy to use and I wound recommend my business partners to try it

Avantages :

It is a software will very professional and functional ticketing to repair customers which can be tracked any time after the repair is done. I liked its excellent customer service platform which sends customized emails to customers and they make follow ups a week or two after the repair to make sure everything is well. Repair costs estimates in the software makes it fast and easy to come up with the pricing for a repair. This makes Repairshopr an outstanding software in inventory tracking and management to its customers.

Inconvénients :

It can be costly because one has to use a different platform for payroll because it does not integrate one