Avis clients sur PaperCut

par PaperCut Software International

Note moyenne

  • Note globale
    4,4 /5
  • Facilité d'utilisation
    4,2 /5
  • Service client
    4,4 /5

En savoir plus sur PaperCut

Logiciel de gestion des impressions multiplateforme pour les écoles, les universités et les entreprises. Disponible en 25 langues.

En savoir plus sur PaperCut

53 avis affichés

Utilisateur vérifié
Clerical/Graphic Designer/Website Admin
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/12/2018

"Papercut makes it extremely easy to track departmental expenses"

Avantages: Without Papercut our department could easily be hemorrhaging money due to the fact that EVERYONE likes using out printer, but with Papercut we can easily make sure the right people are being billed.

Inconvénients: There can be a bit of a lag between hitting print and something printing due to the additional step of logging into Papercut.

  • Source de l'avis 
  • Publié le 18/12/2018
Daniel G.
Support technician
Cabinet d'avocats, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 15/10/2019

"Super easy to use!"

Commentaires: Overall, very easy way to handle print jobs for a large firm.

Avantages: The end user experience is solid. Simple to enter data and great way to track printing. It gives all the necessary information right on the screen.

Inconvénients: The admin console should be a bit easier to navigate. Several options should be consolidated to simpler menus

  • Source de l'avis 
  • Publié le 15/10/2019
Timothy B.
Field IT Tech
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 23/07/2019

"Does what its supposed to do."

Commentaires: It does what its supposed to do, nothing special.

Avantages: Tracking - you can see who's printing what and to where

Inconvénients: Disconnections - if it is unable to contact the sever, you're stuck.

  • Source de l'avis 
  • Publié le 23/07/2019
Kyle H.
Information Technology
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 08/05/2018

"Papercut makes managing print jobs a breeze."

Commentaires: Helps us save on paper and toner, and identify problem users.

Avantages: As a school district, we go through a ton of printer consumables. Papercut allows us to track and limit print jobs, and to see who our problem users are. We can set quotas to prevent unneeded printing from happening.

Inconvénients: Google Cloud Print integration could be a little better, we have to republish our printers every now and then.

  • Source de l'avis 
  • Publié le 08/05/2018
Matt P.
Director of Technology
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 17/04/2019

"Helps us keep track of printer usage"

Commentaires: PaperCut has reduced our annual print costs by thousands. We have restrictions setup that prevent students from printing in color or from printing unusually large print jobs. People also seem less likely to abuse their printing privileges when they know we can track it. The software has also made the process of installing printers on student laptops so much faster and easier. PaperCut has the ability to bill students for printing as well, though we don't currently use that functionality.

Avantages: Easy to use, has great reporting, saves us thousands by tracking and reducing unnecessary printing, and it's very affordable.

Inconvénients: The initial setup can be a bit complicated depending on how you're using it.

  • Source de l'avis 
  • Publié le 17/04/2019
Nikki R.
Teacher
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/05/2018

"Giving balances to students for color printing has saved a ton in toner!"

Commentaires: Students can manage their own print jobs, preventing wasted toner and paper

Avantages: Before PaperCut, students would either print to our color printer for EVERYTHING, or we would need to block them from using the color printer. Now we can allow a certain amount of printing per student, which helps them manage their own print jobs!

Inconvénients: Sometimes printing from Chromebooks doesn't work, and IT says it is the link between papercut and google.

  • Source de l'avis 
  • Publié le 09/05/2018
Jill W.
Teacher
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 23/05/2018

"Papercut allows students to use our color printers without the risk of using all our supplies!"

Commentaires: Allows students to print to our color printer without wasting print supplies

Avantages: When we are working on projects, students like to print color. This used to be handled by them emailing me their print jobs and I would print to our color printer. Papercut allows them to print to the color printer by limiting page and copy count.

Inconvénients: This product has been working great, however every now and then we need to contact IT as the printers wont respond. Not very often though.

  • Source de l'avis 
  • Publié le 23/05/2018
Utilisateur vérifié
Deskside Support Specialist - Teamlead
Services juridiques, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/12/2018

"A cut above the rest."

Commentaires: Our company was attempting to centralize printing (removing deskside printers), cut down on waste, and streamline printing to several large machines over several offices.

Avantages: PaperCut is a strong enterprise level "follow me print" application that allows you to easily deploy and maintain a centralized printer fleet. This application helps reduce waste, enforce security policies, and provide centralized support/administration for IT.

Inconvénients: So far I haven't found many cons. There have been some dififculty adapting some devices onto the application's printer drivers, but, the issues have been resolved with excellent product and technical support from the PaperCut team.

  • Source de l'avis 
  • Publié le 30/12/2018
Ross W.
User & Devices Team Lead
Enseignement supérieur, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 03/12/2019

"Amazing print tracking & deployment tool"

Commentaires: PaperCut has drastically reduced the amount of time spent troubleshooting printing issues, and thus saved us a significant amount of money.

Avantages: Very easy to use, can be easily managed in house. Turns printing from one of the most hated IT activities into a breeze to manage.

Inconvénients: Licensing for devices can be expensive, especially for devices that require both server and device licenses.

  • Source de l'avis 
  • Publié le 03/12/2019
Timothy G.
Records and Registration Specialist
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 04/03/2020

"Print Management Success"

Commentaires: Overall it’s a great experience. The system work well nearly 100 percent of the time. In the few cases it doesn’t, a quick fix is easy to find.

Avantages: I like the ease of use most. The paper cut menu pops up immediately after selecting print. I can put in my department code quickly and retrieve the job with my ID card at any available printer. It has saved my college a great deal of money all over campus, especially at our Library.

Inconvénients: The only problem I have encountered using this software is it can be delayed. The paper cut box doesn’t always pop up. However, clicking the icon on the desktop often fixes the problem immediately.

  • Source de l'avis 
  • Publié le 04/03/2020
Karla M.
Head of Vendor Relations
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/12/2019

"makes your life easier - saves resources & money"

Commentaires: Our experience with Papercut was only positive. We sell mostly to universities an this is a great advantage and helps so much. Maybe because it was also developed at University Melbourne. As this works perfectly for large user groups in a simple manner, we are convinced that this will be helpful for almost all businesses, reducing costs, comply with data protection and save trees and stress in your office.

Avantages: + easy to use
+ works with all types of embeddes, not specific to a vendor
+ web-based
+ very great support regarding implementation via ITS
+ saves so much paper and resources --> great for environment and everyone who ever had problems in finding his print in the printer
+ supports GDPR guldeslines as only the printing person receives the documents

Inconvénients: We had only positive results and experiences yet. ITS Support could help with all needed questions, nothing to mention.

  • Source de l'avis 
  • Publié le 09/12/2019
Utilisateur vérifié
Director of Technology
Enseignement primaire et secondaire, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 04/02/2019

"Take control of your company's printing"

Commentaires: Papercut has revolutionized the way we handle printing in a K-12 school environment. Gone are the days of wondering who just printed a 500 page document--Papercut keeps track of it all.

Avantages: Very easy to setup. Integrates with Microsoft Active Directory and gives you tons of different options to allow your users to print. Mobility printing is a game changer, especially if you have a lot of visitors to your company that may need to print but you don't want to give them the keys to your kingdom. There are many different reports you can run depending on what kind of data you need to look at. Web interface means I can manage it from wherever.

Inconvénients: Lots of sub-menus. Sometimes the thing you want to do is buried under numerous tabs inside of other pages. The software does have a search feature which helps and after you spend some time in the software, you'll figure out where everything is.

  • Source de l'avis 
  • Publié le 04/02/2019
Robert F.
Madison School Distrct
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/07/2019

"Amazing Product, Built by Amazing Geeky People, No other product can touch it"

Avantages: PaperCut is clearly built by modern geeks that get it. They understand what users want, and build it. The software isn't some dated stodgy offering - it's fresh, packed with features, looks fantastic, is reliable, flexible, and super well documented. The culture really shows through! I wish all software was this good. +Follow-Me Printing
+Google CloudPrint
+Apple AirPrint
+Web Print
+Email to Print
+Works with virtually any device, printer, MFP, copier
+Awesome web interface
+Easy upgrades
+Great support
+Constant development progress
+Google Integration including SSO

Inconvénients: -Some MFPs have better support than others

  • Source de l'avis 
  • Publié le 18/07/2019
Anupama B.
Information Technology Student Assistant
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 22/02/2019

"PaperCut - Pros & Cons"

Commentaires: I use PaperCut almost daily and I really like it. The look and the feel of the software is top-notch. It doesn't feel like just any software. I think it just needs to figure out a way to maintain good communication with the printer.

Avantages: PaperCut is an exceptionally nice software that allows you to print for a price. I think the most amazing thing about PaperCut for me is that it estimates and discourages your paper use constantly, which I really appreciate. The way this software has been conceptualized really is amazing because it is so detailed for a software that is made to print! It shows your transaction history, recent print jobs, and even jobs pending release. Personally, I am very fond of PaperCut. I even like its logo; I think it's well-designed.

Inconvénients: I don't like the fact that there is no two-way communication with PaperCut. For example, if a print job is ordered but suppose the printer is not working, PaperCut will still process the transaction and charge you accordingly. This really hurts students who are on a budget. I wish they came up with an idea to ensure that the software charges people only when the printer actually prints the paper.

  • Source de l'avis 
  • Publié le 22/02/2019
Steven C.
IT Support Technician
Enseignement primaire et secondaire, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 12/05/2020

"PaperCut - small enterprise"

Commentaires: Installing PaperCut has permitted our organization to restrict usage of our printers to authorized persons only. We can also easily identify instances of excessive printing. Folks are no longer printing out 500 page cookbooks or encyclopedias in full color.

Avantages: This software provides our users with the ability to send their print jobs to a default printer and retrieve that job from any printer on the network. That convenience alone is probably the best feature of this application for our users. The software is easy to set up and maintain. It can be configured to draw basic user information from Active Directory and you can manually enter individual accounts for persons who may not have an AD account. The application tracks printed pages for each user which can be beneficial for internal accounting purposes. Users can release print jobs by logging into the printer using the printer's touchscreen panel, or with their employee ID badge. PaperCut provides the badge readers.

Inconvénients: We have experienced issues with with the ability of our users to print documents when different printers have had different versions of PaperCut firmware installed. It seems that the PaperCut software needs to have all printers using the same firmware version which must be appropriate for the specific version of the PaperCut software.

  • Source de l'avis 
  • Publié le 12/05/2020
Mithila P.
Senior Technical Support Engineer
Informatique et sécurité réseau, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/12/2019

"Best Print management solution"

Commentaires: Great product for keep the track of printing and the total costs. Easy to manage printers and users and permissions. Paper wastage is can be minimum.

Avantages: Print server audit reports are the best and been able to integrate with RFID cards makes easier to reduce the wastage of papers. When the users go to the printer they can see the actual costs to print what ever they sent to print.

Inconvénients: Configuration is a bit handful. Need some knowledge in installing and configuring it with the customization needed as per the organization needs.

  • Source de l'avis 
  • Publié le 09/12/2019
Daniel C.
Systems Administrator
Services juridiques, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 16/02/2018

"Quality product and web-based management which makes things much easier!"

Avantages: This software pulls from Active Directory and is web-based to manage. It makes simple tasks very simple and is extremely user-friendly.

Inconvénients: The customer support is a bit slow and recently ran into a licensing issue that locked down our software entirely. It also has a bad habit of, for no reason at all, creating users without copy tracking enabled which defeats the purpose in our environment.

  • Source de l'avis 
  • Publié le 16/02/2018
Andre c. S.
Director of Professional Services
Électronique grand public, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/08/2018

"PaperCut - Feature Rich, Incredible Value"

Avantages: This is the most feature-rich print management and cost recovery solution available. It is easy-to-use, quick to deploy, and simple to maintain. Really helps keep printing costs down and modify employee printing/copying behavior. They offer a free 40-day trial as well!

Inconvénients: Absolutely nothing. PaperCut has an incredible Knowledge Base that helps us find the answers to nearly all of our questions.

  • Source de l'avis 
  • Publié le 15/08/2018
Andy T.
Helpdesk & Systems Tech
Production audiovisuelle, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 14/02/2020

"Great Print Management Platform"

Commentaires: PaperCut is pretty much everything we need in a print service. There are a few features that we don't have on our level of the platform, but it's been great for managing our printing and copying needs among all end users.

Avantages: It gives a lot of information about our various print jobs, printers and copiers, and the users that do the printing and copying. There isn't a whole lot of maintenance. It also has a ton of features, even though we don't take advantage of all of them at this time. It's great that you can put up messages to users when they print or create print budgets if needed. It also is a great way to track people that are overusing printing rights like color.

Inconvénients: We had some trouble getting it to work with recently adopted Macs. There are some features that are only available with a client on end user machines, but that's not a deal breaker.

  • Source de l'avis 
  • Publié le 14/02/2020
Rob T.
Partner
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 25/03/2018

"Does what it needs to but no fun to manage."

Commentaires: We know who printed what and can type that into an invoice for them.

Avantages: Users are in control of their own expenditure.
Works across printing and photocopying.
Linux, MacOS and Windows for server and users.

Inconvénients: Doesn't catch USB dongle printing on Ricoh MFD.
Made by developers for developers, no thought is given to UX.
Lack of integrations and cloud service.
Google Cloud print integration stinks to set up and so hard to use you won't want to roll it out to users.
You have to be comfortable editing text files to take full advantage of features.
No integration with invoicing software indicates the company's focus is not on administration.

  • Source de l'avis 
  • Publié le 25/03/2018
Nebojsa P.
Network Coordinator
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/12/2020

"Papercut MF School Ambient"

Commentaires: This is must have software when you need to control user printing in the ambients that have many users.

Avantages: This software is one of the most complete printing management software. It help reduce cost in printing, and helps ecological sustainability. It saves lots of paper, and its managment controller helps having control of the entire printing system.

Inconvénients: The initial implementation is not that easy, and adding more devices also. The price is a bit higher, but it pays back.

  • Source de l'avis 
  • Publié le 23/12/2020
Utilisateur vérifié
Assistant Director, Operations and Data Management
Enseignement supérieur, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/11/2019

"Excellent Printing Management"

Commentaires: We were hoping to reduce the number of documents that we printing. This product was crucial in meeting those goals.

Avantages: I truly like that this software makes you think twice about printing by displaying the total cost to print your request. Budgeting allows you to charge printing jobs to specific departments. The built in reminders that you can print double-sided or in black and white to save money are helpful as well.

Inconvénients: There are few things that I can think of that I would change about the product. It occasionally freezes and needs to be reset or has issues opening when used via a VPN. These issues are minor and infrequent.

  • Source de l'avis 
  • Publié le 22/11/2019
Winter S.
president
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    1 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 06/03/2020

"Do not purchase this product!"

Commentaires: We've realized no benefit from the product. We've only realized a tremendous loss on our investment and continue to do so.

Avantages: The product stops working constantly. Since we have had this product the only thing consistent about it, is that it won't work and that we will lose money on lost counts of print/copy charges. The response for repair is slow and often is a temporary fix. I will never be able to recover the money lost on this product. I would absolutely advise a small business owner to avoid this product. There are no pros, only cons.

Inconvénients: If the product worked as advertised that would be an improvement. When the product doesn't work, it also impedes one's ability to use the printers.

  • Source de l'avis 
  • Publié le 06/03/2020
Karen S.
teacher
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Publié le 24/09/2020

"Papercut in the School Setting"

Commentaires: I wish we'd never added Papercut. Whatever we were using before was MUCH more teacher friendly. Papercut has been mostly frustrating to use. Papercut does not have issues every day, but when it does, they make my job very difficult.

Avantages: Our school district starting using papercut a few years ago. I suppose, because it was convenient for those who worked in different settings and to track copier usage. It is convenient to be able to use any copier in the building to print something from my computer. This is really the only advantage I've experienced as opposed to being able to print to a designated copier before.

Inconvénients: There are A LOT of things I do not like about papercut and most of them I've sent on to my IT people to share. However, I've not seen anything change in 2 years. There is no work around when internet is down. The copier becomes nonfunctional. This is a HUGE problem in schools because when internet is down, we often need to make paper copies to continue to do the lessons we had planned to do online. Also, the settings are not all functional. For instance, it defaults to 2 sided copies and I cannot print from my computer to the copier for one sided copies. This is an issue if I'm printing personalized, confidential information such as grade reports. Also, my experience has been that it seems to glitch a lot. I will put in for it to copy 35 copies and it runs 1.

  • Source de l'avis 
  • Publié le 24/09/2020
Ian A.
Head of Computer Services
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 04/10/2019

"Great product"

Commentaires: We've been using PaperCut for just over a year, replacing our previous system, PCounter. After the initial setup, we haven't experienced many issues but when we have, their support has been great. From a support perspective it has enabled us to carefully track usage and issues, complete with automatically generated summary reports on a monthly basis.

Avantages: Excellent reports
Huge amount of customisation
Support for multiple departments for users
Useful integration with multi-function devices

Inconvénients: Despite having a detailed audit for print jobs, there is no way built in to re-send those jobs if they fail (we wrote our own).

  • Source de l'avis 
  • Publié le 04/10/2019