Avis clients sur Almabase

Almabase provides excellent value for our alumni

Commentaires : Almabase is at the center of our alumni strategy. The goal is to provide alumni with a high-quality, tangible benefit to grow their affinity for our school and inspire volunteering, fundraising and more. The Almabase team is great to work with — not only addressing questions and issues quickly, but being a partner in devising our strategies.

Avantages :

Product itself is super easy to use and the customer service is top-notch. Map feature is impressive and we have received great feedback from our alumni since launching recently. Almabase allows us to provide our alumni with a high-quality experience — keep them in touch, but also giving them networking/career opportunities they desire. The email functionality inside Almabase is so much better than other products like Constant Contact. We can easily segment and send communications by graduating class, location and more. The Engagement Snapshot is also a very useful tool — we can easily see how engaged our alumni are.

Inconvénients :

No complaints so far! We have thoroughly enjoyed our time with the Almabase team so far.

Great features, easy to use, fair price

Commentaires : The alumni community platform provided by Almabase is helping us connect with alumni who have fallen off our radar. The system facilitates the communication of alumni with one another and encourages alumni to invite their classmates to join the system. Our alumni are able to update their information on the community profile page and then Almabase integrates with our CRM (Raiser's Edge NXT) to update our local alumni records. It has been a wonderful partnership so far and I look forward to seeing where the next several years leads us as we continue to develop this partnership.

Avantages :

Almabase is a very intuitive platform for alumni community management. The system is easy to use no matter whether you are an end-user or a platform administrator. Creating content pages, events, campaigns, and job postings is a snap as the system leads you through providing the details you need to complete each task. As a former webmaster, I appreciate the ability to go into the code view for content pages so that I can manipulate pages to display according to my personal preferences.

Inconvénients :

There is very little to dislike. Being pickey, I can say that the back-end of the platform does not always work the way I would want it to work. However, that is based on my own personal preferences for how I use the system and is not based on how the system was designed to function. For example, If I upload a spreadsheet of names and email addresses so that I can send out email communication to a group of constituents, the system will sometimes overwrite the name I associated with an uploaded email address because someone else (usually a spouse) has used that email address as their email address of record for their alumni community profile. So, Almabase will default to the name associated with the community profile instead of enforcing the name I uploaded with the spreadsheet. So...if I wanted to use the Almabase communication center feature to send a birthday greeting to Jane Doe...I would need to make sure that her spouse, John Doe, is not already using the email address I have on file for Jane as his community profile email address. If that does happen, Almabase will insert "John" into the dynamic first name field of my message instead of using "Jane" that I had associated with the email address in my spreadsheet. This platform-based setting to enforce the first name associated with an email address is my only issue but it is minor when compared with the robust features we enjoy.

Almabase is a Game-Changer

Commentaires : We are beyond pleased with our Almabase experience.

Avantages :

Aside from ease of use and 'off the charts' functionality, the support team is what sets Almabase apart from its competitors.

Inconvénients :

Have not encountered anything I don't like about the platform. The fact that the platform is evolving sometimes requires a check-in to make sure a feature or functionality will still be available when you plan to use it. So far, the team has been very supportive of every adaptive use of the platform.

Used to set up an alumni database for our existing and lost alumni

Commentaires : It was a useful tool in having all of your alumni information in one area and offered options that we ended up not using.

Avantages :

The support staff was very helpful in the setup and in addressing any issues that we had. The overall building of the "base" was fairly easy.

Inconvénients :

It didn't stand out enough as unique or needed to continue the yearly contract. We ended up using our new web platform to incorporate a signup form and keep alumni up to date.

Almabase Alumni Software has transformed the way we interact with alumni

Commentaires : Overall just love it, we looked at other companies including Graduway, Almaconnect, Salesforce, Raiser's Edge, Mentor City, Alumni Channel, 360 Alumni and just so much more but we found Almabase to be the best option for the price, service, and functionality. As a small size school, we wanted an alumni network but knew that it wasn't going to have 10,000 alumni so they were able to work with us to find a pricepoint that was right for us.

Avantages :

I love this software because it has many great features such as a giving platform which lets you organize campaigns for donations, an alumni map so you can see how big your alumni community has grown, the alumni database/directory which is so helpful for me to write notes/keep track of job placement/address information---it also syncs with Linkedin so when alumni get new jobs i don't have to manually add it. The customer service team is so helpful, they are available by email, chat, or phone and answer my questions almost immediately or within the day. There's also a job board for us to add jobs or alumni can add it too. There's also an email system so that's helpful. They even built me a student directory so students can have a profile too which we can transition into alumni accounts.

Inconvénients :

Nothing, it works great. We've been really happy with it.

Necessary tool for our small alumni association; especially during COVID-19 era.

Avantages :

Almabase has been a necessary addition to our alumni association as we seek increased engagement, especially during the COVID-19 era. The ability to bring alumni together on a platform has been ideal and allows for an "exclusive" benefit for our membership. The team, specifically [SENSITIVE CONTENT HIDDEN] have been a great help customizing the site to our needs. Our team is small and volunteer, and as someone who is tech-challenged, I was still able to "create" the site with their continued help. The giving pages, recurring donation option, event management and map are some of my favorite features that add tremendous value. Overall we look forward to using this platform as our one-stop-shop for alum and supporters of our Academy.

Inconvénients :

-The salesforece integration is not an integration at all. It only communicates basic details, like name and contact info. This was not communicated clearly during our initial conversation regarding our needs. However, the team is in the process of expanding that integration. I'll give a follow-up review once that's completed. - The mobile view is less than desirable, and an app would make this platform so much more valuable as most members are on their phones more than computers—especially when visiting the campus for events. - An e-membership card with a barcode and individual ID, that can be used in a mobile wallet would be a great addition, especially when checking in for events, purchasing items, etc. - Admin rights can be built out a bit more. - Overall the pro's outweigh the cons but will give a follow up review as we are only 5 days into the launch.

Great for Re-Engaging Alumni

Commentaires : Our alumni are excited by the new ways they can engage with the school and each other, making it easier for us to be able to contact them about opportunities for them to help the school community through volunteering or fundraising, while offering them the types of events and activities that appeal to them.

Avantages :

This software helped us find new and needed ways for our alumni community to become re-engaged in the school, offering internship and job information, communication options through affinity groups, and more.

Inconvénients :

The software is still building on, adding features regularly, because they are so responsive to their client requests.

Great do-it-all product

Commentaires : For a small shop like ours, a product that could do it all for online alumni engagement and giving and at an affordable price was critical and Almabase provided that. The customer service team has been helpful and the organization seems well run and communicative between the sales team, client success managers, and engineers/product team.

Avantages :

Out team appreciates the diversity of the features of Almabase - it includes alumni communities, alumni database, a mentoring platform, giving platform, event management, and much more. Many other products just did one or two of these well, but almabase has it all.

Inconvénients :

Since we are trying to get the product to work for us in multiple ways and Almabase seems to be adding features frequently, there have been some growing pains with the product such as outages or bugs, but these have been minimal and the benefits outweigh the costs.

This product makes my job easy!

Commentaires : Overall, I enjoy this platform. It allows us the opportunity to engage alumni inside of the area and in states and regions outside of the DC Metro area. [SENSITIVE CONTENT HIDDEN] is a guru when it comes to customer service and he makes everyone's day a bit easier when he's involved.

Avantages :

I really enjoy the communities feature on the platform and the fact that it is customizable to the needs of the client. We opt for a lot of mentorship and this platform makes that easy.

Inconvénients :

There isn't much to dislike about the feature. Sometimes I can forget how to do things, but that's more of a personal issue

Almabase Alumni Platform

Commentaires : Very happy with the platform, and the team who helped us implement it.
Super helpful, always there to answer questions and make suggestions.
I couldn't have asked for a better group to help me get our new alumni network up and running.

Avantages :

Most features were easy to use, and offered everything I needed to keep in touch with and communicate with our broad international alumni base. The platform enabled us to create an online alumni network that was alumni of all ages could access and use according to need.

Inconvénients :

The back end admin features, whilst relatively easy in comparison to other platforms, still require a little practice before getting the hang of everything!

Easy to use networking tool for those with little to no programming experience

Avantages :

- The platform was up and running quickly. - The customer service team is extremely responsive and does their best to accommodate our needs. They are also very open to receiving feedback and considering suggestions to improve the software. - They often roll out new features and upgrades. - It's quick and easy to create new webpages and add content. - The software is affordable. - Integration of e-communication center to send automated emails.

Inconvénients :

- Some bugs were discovered in the early stages that the support team resolved promptly. - Limited templates to choose from and cannot incorporate different features from different templates into one to suit your needs/preferences. - I've been slightly disappointed by the lack of customization on the platform. It's become evident that the platform would be a great tool for an academic institution's alumni organization, but if it's anything else, it may not be the best suited. Our situation is unique in that we are not a school looking to connect with our alumni, but rather a foundation connecting with past and current grantees. Some features cannot be customized to reflect that, including the wording on some pages or email templates that one would think would be easy to change. I was reassured at the beginning through the answers to my questions and testing out another organization's beta site that our needs would be met. However, it was only after our site was fully up and running that I got a chance to fully explore and see where additional customizations would be required. Overall, the web platform meets our basic needs, but if there was a greater ability to customize it, even a little bit, it would take it to the next level. If you're not coming from an academic institution, I would highly recommend asking a wide variety of questions to ensure it will meet all your needs.

Easy to use platform both school Admins and alum users

Commentaires : Our overall experience with AlmaBase is very favorable and positive. They have been a welcomed addition and partner to our school.

Avantages :

As a member of the Advancement team capturing correct data is critical and it is something I feel the site does really well. It then transitions pretty seamlessly into our primary database. A special word of thanks to our Almabase Service rep Krishna Kant. He is terrific and so easy to work with. He makes himself available frequently, and if for some reason is unavailable, always lines up additional support staff for us.

Inconvénients :

Not many complaints at all. The prebuilt fields may not be appropriate but I feel they are easily amended. I feel the product is easy to work with and when adjustments to filters need to be made it is easily managed and executed.

Extremely positive - incredibly helpful service and a very intuitive service to use.

Commentaires : Allows us to communicate and interact with a wide user-base in a way that we couldn't previously.

Avantages :

The software is incredibly easy to use and offers a wide range of options and features. It makes maintaining relationships with our userbase incredibly simple and is a marked step up from the previous system we were using. It is very intuitive to search and manipulate data, and it interacts with social media as well as email addresses to capture the widest range of data. The site itself has a very clean and modern looking front end, and is very customisable to suit our growing and changing needs. The team at Almabase were extremely helpful, and always available for calls and support. There was a clear path and development strategy provided from the team and they explored all the features we wanted to use so that the software was tailored exactly to our needs. The software is a delight to use, with new updates and features regularly added and is incredibly cost-efficient. It also interacts with most commercially used CRMs should you require a more heavy duty database. I would recommend anyone in this field explores it as a front end to enhance their relationships with users.

Inconvénients :

There aren't any - it's that good! If you have any reservations about using the software, contact them for a chat.

Amazing Product & Company!

Commentaires : Easy. The people that I have spoken with at Almabase are easy to talk to and very understanding.

Avantages :

Almabase has made a very simple and great looking product. The company will go out of their way to help me understand what it is that I need to know to set up a page, event page, or a fundraising campaign. When I contact Almabase, I usually receive a response within an hour of reaching out to them. They even sent a representative to our school to demonstrate to our alumni how easy it is to use their product.

Inconvénients :

There really is nothing I can say negative about the product or the company.

A very good experience

Commentaires : I am very satisfied with Almabase.

Avantages :

It's very easy to use and the platform is very friendly. The costumer support is very good and fast. They really work together with you. What deliver and provide what they set out to do. If you don't have time, experience, team to work with it is a very good start point in order to connect and engage your alumni network.

Inconvénients :

There is no much. One of the things is that the platform is very good but the design is limited in somehow. You cannot change the design and specially, the structure, of the homepage. The changes available right now is the colors, fonts and the header/footer. When they are able to let you free to create your own structure and design of the page, it will be amazing!!

Best choice our school could have made!

Commentaires : Just amazing. Seriously. I have shared our experience with several other fundraisers including another Jesuit high school, a diocesan school in another region and the local university. I know the university followed our campaign and was so impressed they scheduled a meeting with Almabase.

Avantages :

The Almbase team made our Giving Day a huge success! We had never tried something on this scale before and many were hesitant that we would see a big return. Thanks to rep and the entire team our Giving day increased by 498%, raising over $76,000 (our goal was $30k and previous attempts had only raised, at most, $12k) and more than doubling the amount of donors. They created a customized marketing guide for us so we knew step-by-step what we needed to do and when. Every question and phone call was answered quickly and efficiently. And believe me, we asked SO many questions. It was our first time doing anything on this scale and we had no idea where to start. Thankfully Almabase was part of it all and, with patience and knowledge, guided us through, not just the day but the entire month leading up to and the week after for reconciling the account.

Inconvénients :

We didn't encounter any issues except with the ticker clock before hand. Somehow it switched to Pacific time about 3 hours before the campaign began. I called rep at 9:30pm that night (we were scheduled to go live at midnight) and she had it fixed within 15 minutes. From there on it was smooth sailing.

Great product!

Commentaires : Great experience! If i could rate over five for customer service i would!!

Avantages :

Working with Almabase has been a great experience for us so far. They are very responsive when it comes to any questions that we have, whether it is via phone call or email. Right now I have monthly phone calls scheduled with our immediate rep and he is continuously working to help make things better for us.

Inconvénients :

There isn't anything that we have found to dislike!

Small school that uses Senior Systems

Commentaires : Like I said above, we are saving a lot of time filtering out groups and specific people for mailings and emails. The communication has improved greatly and we are excited to bring more alumni to the platform so that they can start benefiting from Almabase.

Avantages :

The ability to communicate and filter specific groups or people is literally as easy as a few clicks of a button. The amount of time we are saving by using Almabase to reach out to our alumni is immeasurable. We are still new to Almabase and are learning new things all of the time. As we learn more, we are more impressed and excited about our decision to use Almabase.

Inconvénients :

This software does not "talk to" Senior Systems, so it does make it difficult when information is updated on one platform. However, Almabase made a point to visit our school to see how we use Senior Systems and is going to try to find a way to communicate with it. They may not succeed, but they care enough to try.

Working with Almabase has been great! We've connected with alumni from all across the country!

Avantages :

Almabase software is extremely user friendly and very nicely organized. The platform allows us to connect with Alumni through emails and keep them up to date on current events and activities happening on campus! With the help of Almabase we were able to sell and distribute tickets for our 40th Anniversary Gala which was amazing! There was such a great turn out. Technical support for this software has been exceptional. If we were had any questions or concerns we would received immediate support from Naveen, one of the Almabase representatives. He would explain everything very clearly, and made us aware of new features of the platform. Overall, customer service is truly amazing!

Almabase is wonderful!

Commentaires : I am incredibly impressed with the knowledge of and patience of Almabase's employees. I have yet to launch (within the month, though), but I know Almabase will revolutionize the ways my alumni communicate, network, reconnect, etc.

Avantages :

I appreciate the straightforward nature of Almabase, and mostly appreciate how willing their employees were to make it a success for my school.

Inconvénients :

There were a few features that could not be changed, and I would have liked a few tweaks, but it was nothing terribly important.

Almabase is AMAZING!

Avantages :

Almabase was so easy to use and the customer support by Krishna was exceptional! Loved using this for campaign during Covid and makes it easy to reach alumni everywhere.

Inconvénients :

There was nothing we did not like about almabase.

Interactive Platform Promotes Alumni Engagement

Avantages :

Almabase provides numerous ways to engage with program alumni, including email campaigns, interactive communities, donor campaigns, career opportunity boards, and more. These options allow us to create a tailored, meaningful experience for over 9,000 alumni from 165+ countries.

Inconvénients :

We would like to see an integrative app where students can directly chat with each other (similar to WhatsApp or Facebook Messenger).

Universal Alumni Engagment Tool

Commentaires : Positive experience, looking forward to seeing the response from our alumni.

Avantages :

Visually it looks great. It has all the functionality that we needed to do our work with the alumni community. This allows my team to streamline our communication and provides a universal location for our alumni to go for both local and national resources, events, and network. They provided great technical assistance and the rep made himself available whenever I had a question

Inconvénients :

We haven't found anything yet. We launch our platform a week ago.

Almabase has been an incredible asset to our alumni mission and vision.

Commentaires : A connected and engaged alumni database!

Avantages :

Almabase's team and their support is always quick, efficient, and the features that the team rolls out continue to improve both the user and admin experience. They are dedicated to the customer and their product to provide the best possible experience and continuously improve.

Inconvénients :

Some bugs were found by our team that probably should have been resolved in the site-build, but the support team was quick and ready to resolve them after the discovery of said issues.

Attentive Customer Support and Guidance

Commentaires : We’re early in the launch of our network, but all the tools are there for us to turn on as we progress.

Avantages :

The suite of features encompasses the core activities of an alumni network like ours.

Inconvénients :

Any challenges with use or navigation have been nicely and quickly addressed out our Customer Success Team, so there isn’t much not to like.