Avis clients sur ServiceNow Asset Management

par ServiceNow

Note moyenne

  • Note globale
    4.3/5
  • Facilité d'utilisation
    3.8/5
  • Service client
    4.3/5

En savoir plus sur ServiceNow Asset Management

Cette solution suit les détails financiers, contractuels et d'inventaire du matériel, des logiciels et de l'infrastructure virtuelle, ainsi que les ressources non informatiques, tout au long de leur cycle de vie.

En savoir plus sur ServiceNow Asset Management

26 avis affichés

George C.
IT Compliance Manager
Produits alimentaires
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 10/07/2018

"I've been using ServiceNow daily for almost 5 years and it is indispensable in my organization."

Commentaires: I am able to run a large company's (15,000+ employees) entire hardware asset management program using ServiceNow asset management.

Avantages: I love that I am able to track the entire lifecycle of my IT assets in ServiceNow and keep track of the users that they are assigned to. It all ties back into our User database that is from our Active Directory structure. I am able to, at a glance, see all of the IT assets in our company (more than 15,000) and see where they are and to whom they are assigned. The search and filtering functions are also very powerful, and have improved with each iteration of the software.

Inconvénients: If I could name one thing I like the least about ServiceNow's asset management module, it would be the ease with which an asset can be overwritten accidentally. If a novice is using it, they can overwrite an asset, if they have a "write" role in the system. It is important to have proper training for anyone that will be able to create and edit assets.

  • Provenance de l'utilisateur 
  • Publié le 10/07/2018
Athena ordona V.
Senior Fraud Specialist
Vente au détail, 10 001+ employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 27/02/2019

"ServiceNow: a Realtime Service Management tool"

Commentaires: ServiceNow makes case management very efficient and organized. For users reporting incidents, the tool allows one to not only see the actual incident report, but also see its actual progress as it goes through the different stages of incident resolution. For teams submitting access requests through the app, it also makes submission quick and standardized. It also generates emails that would give a summary of the issue, making it easier for both the user and the management to keep track of all the issues/incidents reported as well as access requests made for record-keeping.

Avantages: Asking for a service request or an incident for a tool at work is made hassle-free with ServiceNow. As soon as you hit send, a copy of the service request or incident report will be sent to your email within seconds which also means that it queues up your request practically in real-time. The interface is very user-friendly and it has description of the info it needs to be able to fulfil a service request or report an incident, so no prior training is needed to be able to utilize the tool.

Inconvénients: Though the interface is user-friendly, the report that gets generated is less user-friendly. It's archaic and not as appealing to the eyes because of the placement of items (super close together and with no line breaks) which makes it hard to read the summary/report. This is mostly apparent in the comments section of the intake requests where the space is very little, making the words very difficult to understand.

  • Provenance de l'utilisateur 
  • Publié le 27/02/2019
Kyle F.
IT Team Lead
Logiciels, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 13/02/2020

"Powerful but complicated"

Commentaires: Overall this is our go to tool for asset management. Now if we can get past the complexity and complete our customizations.

Avantages: Insanely powerful and customizable. Every aspect of servicenow can be customized and tailored to your business. When it comes to asset management this is invaluable.

Inconvénients: Very complicated. Training required or consultant help. I guess this is expected when something like this is so customizable.

  • Provenance de l'utilisateur 
  • Publié le 13/02/2020
Utilisateur vérifié
Sr Director
Biotechnologie, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 12/12/2019

"modern software asset management tool"

Commentaires: It is an intuitive, easy to implement, monitor and report tool that provides a great self service experience to a user and enable true IT self service if implemented well.

Avantages: The best features that we like are - ability to link to configuration management database, auto discovery of assets and the ability to provide a self service catalog to the end user there by easing the pressure on the IT operations team.

Inconvénients: While this product is able to monitor software entitlement and compliance for other software such as Microsoft office, adobe etc. it is thus far unable to monitor and manage compliance of service now software licensing - probably something that should be immediately added.

  • Provenance de l'utilisateur 
  • Publié le 12/12/2019
Ryan O.
Software Architect
Institutions religieuses, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 08/03/2019

"Very Useful But Be Cautious"

Commentaires: Overall we've had a positive experience with ServiceNow in our organization. Obviously I've outlined a fair number of cons but most software that's designed to service an enterprise has challenges. It's a powerful solution and should be used deliberately and with some level of caution lest you over commit.

Avantages: ServiceNow Asset Management is very powerful and highly customizable and is well suited to handle complex configuration management and business configuration scenarios and with a decent developer can be integrated into pretty much any other system. It's useful for streamlining business processes such as bridging the notification and response gap between support centers, business managers and technical professionals (application administrators, system administrators, engineers etc.). It also has great reporting and dashboarding support in and out of the user interface and can even be leveraged to drive internal and external compliance programs.

Inconvénients: ServiceNow doesn't seem to scale really well from a performance standpoint and the user interface is quite clunky when it comes to load notification. It's not uncommon to click on a link and think that nothing is happening because there are no visual indicators that it's loading. It's only after the request has been running for 15-20 seconds that a toaster pops down indicating that the transaction hasn't completed. All of our users complain about this. Generally speaking, it can be very slow at times. It doesn't take a whole lot before the navigation pane becomes VERY convoluted, making it overwhelming to look at. Filtering down options while typing and using the favorites feature helps alleviate this struggle but overall , the navigation is essentially nothing but a giant list of links. Navigation between screens, grids and custom dashboards can get very disconnected. Especially if you have a grid open in one browser tab and open multiple records in other tabs. The browser session gets REALLY messed up when you do things like that and most of the time you end up having to close all but one tab and go back to the beginning. This may be more of a caution than a con but it's wise to limit the scope of what you want to accomplish with Service Now because this solution can easily grow into something that you couldn't get away from. Break up your business solutions to stay agile.

  • Provenance de l'utilisateur 
  • Publié le 08/03/2019
Rekha N.
Service Level Manager
Services d'information, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 05/12/2018

"Service Now Asset Management review"

Commentaires: CMDB maintanence has been made easy and rigid with this tool. It doesnt allow modification of CIs for everyone.

Avantages: Service now offers wonderful Asset management module, which allows customization based on the Organizations requirements. CMDB management is one module, which can be done at a as minute level as screw and cable, or we can chose to have the inventory upto Physical resources as such. Service now gives the option for both the methods. It has a provision to chose the depth of Asset management which includes Relations to be setup between each class CIs. It also has wonderful reporting enabled for Asset management module as well, the Dashboard provision for reporting helps to have frequently used reports to be set as home page for quick access.

Inconvénients: Nothing in specific. However, we encountered one scenarion where a single Service now instance was used by 2 businesses. Requirements of 2 businesses were different at times, however due to single instance it didnt cater to each ones requirements. We had to compromise on few requirements.

  • Provenance de l'utilisateur 
  • Publié le 05/12/2018
Utilisateur vérifié
Business Analyst
Assurance, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 24/08/2018

"ServiceNow used in IT Helpdesk"

Commentaires: We have mainly used ServiceNow to track reported incidents (both in our software systems and hardware issues) and IT requests (support and asset management). It helped us create, assign and track the INCs and REQs using a dedicated tracking number and comply to it before it breached the SLA. It's pretty straightforward to use though I know there are still more features to it that can be improved.

Avantages: Reported incidents, new requests and task assignments can be easily logged, tracked and completed. The reports can be easily generated and customized based on user's preference.

Inconvénients: One can easily explore the platform's GUI but I think the UX can be improved for the benefit of the users.

  • Provenance de l'utilisateur 
  • Publié le 24/08/2018
Adam N.
Helpdesk
Produits alimentaires, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 16/08/2019

"Very useful tool"

Commentaires: This tool works very well in our environment, especially for prepping for Asset Audit in our company. Tool works flawlessly and as expected.

Avantages: Easy to use, Does a great job on tracking our assets in our environment, SNow admins are able to customize the UI for better use in our environment. The ability to draw reports based on customized information that is requested from us.

Inconvénients: Software performs as expected, no complaints

  • Provenance de l'utilisateur 
  • Publié le 16/08/2019
Antonio A.
ITSM Specialist
13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 05/03/2018

"CIS ServiceNow CSA "

Commentaires: As a part of the ITSM application bring to the support staff all the information and relationships normally needed about the assets.

Avantages: Fully Integrated with the main process of the ITSM as Incident, Change or Problem Management. Covers the need of the entire end of life of the Assets and with the CMDB give to the support staff all the information they normally require related to the assets, like ownership or finantial. With Contract management can relate the support service contract for each asset in the company. Though the ServiceNow Instance based services, can integrated to many third party applications that manage data about assets,

  • Provenance de l'utilisateur 
  • Publié le 05/03/2018
Vivek S.
Continuous Improvement Specialist
Services et technologies de l'information, 5 001-10 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 28/07/2019

"Best Product for ITSM Framework"

Avantages: - Easy customization for full life-cycle of Asset
- Directly supports CMDB
- Supports Config Management cycle
- Integration with Change, Incident, and problem management module

Inconvénients: - High price for certification
- Too many versions

  • Provenance de l'utilisateur 
  • Publié le 28/07/2019
Utilisateur vérifié
Art Director
Services financiers, 5 001-10 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 12/02/2019

"Great product better than share point"

Commentaires: Our company happy to use ServiceNow and gladly moving forward from share point. It is effective, efficient, easy to use, user friendly, and performs well, hardly any bug we experience. overall, the best!

Avantages: this product is great for managing project work flow and so much better than share point. It is easy to use, user friendly interface, you can keep track of the project based on date, time and all attachments are easy to see, you can also easily to see comment and reply back on the same platform. effective, efficient.

Inconvénients: I wish I can look at the attachment based on date modified descending so I can see the latest file rather than go through and clicking each attachment one by one.

  • Provenance de l'utilisateur 
  • Publié le 12/02/2019
Utilisateur vérifié
Principal
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 23/04/2019

"ServiceNow AM helps improve security posture"

Avantages: Discovery did a great job finding physical assets across the org. We have a tone of security initiatives so knowing what we have is imperative to knowing what and how to protect.

Inconvénients: Really no downside other than we needed to engage a third party to help configure the app, but that's due to the fact we do not have SNow expertise onsite.

  • Provenance de l'utilisateur 
  • Publié le 23/04/2019
Utilisateur vérifié
Systems Support Analyst, Sr - Educational Outreach and Student Services
Enseignement supérieur, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 18/12/2018

"ServiceNow Asset Management"

Avantages: The import/export features are fairly simple.

Inconvénients: Overall, a clunky and slow interface. Not sure if that is due to the way our CMDB was constructed, or ServiceNow itself.

  • Provenance de l'utilisateur 
  • Publié le 18/12/2018
Utilisateur vérifié
IT Manager
Production alimentaire, 10 001+ employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    2/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    4/10
  • Provenance de l'utilisateur 
  • Publié le 16/09/2019

"ServiceNow isn't stellar"

Commentaires: Not satisifed, wish my company would go back to Remedy.

Avantages: There isn't much I really like about Service Now. It does have a lot of different pieces of functionality however.

Inconvénients: The interface feels lacking and is not very intuitive on how to use it. Navigation is also very hard. The process to update and search for assets isn't great. Sometimes I enter search criteria in a specified field and doesn't find the asset.

  • Provenance de l'utilisateur 
  • Publié le 16/09/2019
Tim S.
VP of Marketing
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 27/08/2019

"Best Option for Enterprise Asset Management"

Avantages: It's extremely powerful, flexible and scalable.

Inconvénients: Implementation can be a beast because it's so flexible.

  • Provenance de l'utilisateur 
  • Publié le 27/08/2019
Zishan I.
Senior customer engineer
Produits pharmaceutiques, 10 001+ employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 30/10/2019

"Very much user friendly"

Avantages: The software is self explanatory. You won’t really need a training to know how to use it. The query results are much faster than any other asset management software

Inconvénients: Lack of automation is the only con with this product

  • Provenance de l'utilisateur 
  • Publié le 30/10/2019
Alyssa S.
Corporate Support Analyst
5 001-10 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 07/12/2016

"Great tool for asset management"

Commentaires: We recently completed an enterprise-wide asset management update and we utilized ServiceNow. It was easy to use and it is now easy to update when assets are assigned to other users, retired or getting serviced by a vendor.

  • Provenance de l'utilisateur 
  • Publié le 07/12/2016
Brandon C.
Press Assistant
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 11/12/2019

"Great software with a learning curve"

Commentaires: Our team uses ServiceNow to create and manage tickets for IT issues in a large corporate setting.

Avantages: Love the ability to add notes, different categories, and users to specific tickets. This web app is a very comprehensive tool that is suited best for an enterprise environment. Currently, I use it in a IT Managed Services setting where tickets for IT Issues are created, edited, and updated over the course of the repair life cycle.

Inconvénients: There is a steep learning curve if you're a first-time user. You will most likely need, at the very least, a short tutorial on how to setup a dashboard, sort information, and create and/or move tickets along the way.

  • Provenance de l'utilisateur 
  • Publié le 11/12/2019
Iwan A.
Security Assessment Specialist
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 27/07/2018

"License compliance"

Avantages: Lifecycle management of license compliance for computers and data centers. Hardware asset management.

Inconvénients: The system is relatively difficult to implement and administer. Reporting needs improvement - add several reports related to the security of services.

  • Provenance de l'utilisateur 
  • Publié le 27/07/2018
Davesh M.
Junior DevOps Engineer
Télécommunications, 10 001+ employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 23/09/2019

"Great way to manage the ITIL framework for changes, releases, and deployments"

Commentaires: Great benefits, allowing for changes to be properly accessed, peer reviewed, implemented, and validated

Avantages: The UI is customizable, the dashboards that can be created are very helpful for seeing certain information right away, the ticketing system is very organized and promotes collaboration and safe changes

Inconvénients: The software can be slow to load, and sometimes unclear with scheduling conflicts. Some tickets are not as descriptive as those you might see in JIRA.

  • Provenance de l'utilisateur 
  • Publié le 23/09/2019
Joevanne V.
IT Security Engineer
Biens de consommation
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    5/5
  • Support client
    3/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    3/10
  • Provenance de l'utilisateur 
  • Publié le 07/02/2018

"Very Pricey "

Avantages: Service Now offers many different products and can therefore fill many needs. They can cover your ticketing, asset management, among many other needs.

Inconvénients: One of the priciest solutions in its categories I have used. The solutions are also very difficult to implement and reps I have worked with on Professional Services have been lacking in knowledge. The User Interface isn't very friendly and many clicks are needed to perform a simple task/function.

  • Provenance de l'utilisateur 
  • Publié le 07/02/2018
Utilisateur vérifié
Software Engineer
Logiciels, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 06/02/2019

"Create tickets to order tool "

Avantages: There are different types of forms like, requesting a software and hardware at work. To request to create LDAP groups, test accounts any network issues.

Inconvénients: It takes time to get the tickets resolved. And there website is very slow.

  • Provenance de l'utilisateur 
  • Publié le 06/02/2019
Utilisateur vérifié
Solution Center Analyst I
Hôpitaux et soins de santé, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 18/11/2019

"Can be slow and glitchy"

Commentaires: It's good for ticket making but the speed and quality could be better.

Avantages: It's easy to make tickets and route them as needed. It's also nice to be able to pin or bookmark the frequently used items.

Inconvénients: It's always super slow and glitchy. The number of times I have to wait a significant period of time for a page to load it ridiculous.

  • Provenance de l'utilisateur 
  • Publié le 18/11/2019
Mike G.
VP Tech
Construction, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 13/09/2019

"Asset Tracker"

Commentaires: Configuration was a little cumbersome but the software is really good at tracking assets.

Avantages: The software does a good job at identifying and tagging assets in the environment. It makes job of asset management an easy one.

Inconvénients: The software finds everything on the network and does not allow a filter to not detect certain assets.

  • Provenance de l'utilisateur 
  • Publié le 13/09/2019
Jimmy G.
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 15/12/2016

"Do you want to know what you did with that one thing like 2 years ago?"

Commentaires: ServiceNow's asset Management is top notch. While it takes a bit to get set up both in the system and process training, the benefit is amazing. The integration options are endless.

  • Provenance de l'utilisateur 
  • Publié le 15/12/2016