15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur Act!

Act! Premium améliore votre communication, augmente vos ventes et fidélise vos clients sur le long terme.

En savoir plus sur Act!

Avantages :

This definitely makes it easier for remote teams. Integrated email marketing helps drive necessary demand visibility.

Inconvénients :

Very difficult to integrate with email server. Complicated email attachment.

Act! - Notes

Note moyenne

Facilité d'utilisation
3,8
Service client
3,4
Fonctionnalités
3,8
Rapport qualité-prix
3,8

Probabilité de recommander le produit

6,9/10

Act! a reçu une note globale de 3,8 étoiles sur 5 d'après 755 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (755)

Rick
Rick
Owner
Utilisateur LinkedIn vérifié
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ACT was the best back in the day

5,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Cyril
patron (France)
Vente en gros, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Déception amère

4,0 il y a 5 mois

Commentaires : Depuis que j'ai acheté act 24, j'ai passé 15 heures à essayer d'avoir les fonction que j'appréciais tant depuis act0.3 . Un technicien mal capable a paszé son temps à incriminer l'environement microsoft, l'ordinateur etc... etc...

Avantages :

J'utilise act depuis 25 ans. J'en suis de moins en moins content.

Inconvénients :

l'envoi de mail en nombre que j'utilisai beaucoup ne fonctionne plus. Le but des vendeur est de pousser les entreprises à utilise Marketing automation que Act facture au prix fort

Réponse de l'équipe de Act!

il y a 5 mois

Hi Cyril, We always appreciate hearing from our customers and are sorry to hear that you are experiencing issues with accessing some features. An Act! team member will be following up with you directly.

Gildas Douglas
Gildas Douglas
Assistant (Bénin)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Récupération d'information

4,0 il y a 7 mois

Avantages :

C'est un des meilleurs logiciels dans la de communication on peut augmenter les ventes avec cela Tu peux créer tes propres historique d'appelIl est facile est facile à utiliser

Inconvénients :

Je n'ai rien à reprocher à ce logiciel depuis que je l'utilise

Réponse de l'équipe de Act!

il y a 7 mois

Thank you, Gildas, for your review and feedback. We are happy to hear Act! is helping you increase sales and optimize your communications and data management. We appreciate you!

Emmanuel
Emmanuel
GSM (Bénin)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Act! CRM

4,0 il y a 7 mois

Avantages :

Act ! Une logiciel très remarquable en fonction des gestions des petites entreprises. Du coût c'est l'un des meilleures logiciels de communication. On peut gérer les ventes avec cela

Inconvénients :

je dirai que j'ai pas trouvé de mal à ça juste qu'il y ait plus de fonctionnalités

Réponse de l'équipe de Act!

il y a 6 mois

We love hearing from customers Emmanuel! Thanks for letting us know that Act! is helping you manage your sales. We look forward to more years of delivering value to you!

Eunice Merveille
Eunice Merveille
Assistante (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Logiciel d'amélioration

5,0 il y a 7 mois

Avantages :

Ce logiciel vous aide à améliorer la communication, à augmenter vos ventes et à rendre vos clients longuement fidèles à vos différentes entreprises

Inconvénients :

Il n'y rien de reprochable à cet application pour l'instant

Réponse de l'équipe de Act!

il y a 7 mois

Thank you, Eunice, for letting us know that Act! is helping you grow your business, and improve customer retention and communications. We really appreciate you taking the time to share your insights with us!

Karim
Directeur Marketing (Congo-Kinshasa)
Télécommunications, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Act! Le bon

5,0 l’année dernière

Avantages :

Je n'sais pas comment ils font mais permettre aux gens d'automatiser leurs business c'est vraiment fantastique

Inconvénients :

Le seul problème est qu'ils n'ont pas encore de défaut

Elis
Assistant (É.-U.)
Développement et commerce international, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Logiciel de communication

4,0 il y a 7 mois

Avantages :

Donne une facilité pour les tâches à distance

Inconvénients :

Le serveur est très difficile à intégrer

Réponse de l'équipe de Act!

il y a 7 mois

We appreciate your feedback Elis, and are sorry to hear you've experienced difficulties. We hope you'll reach out to our Support team so they can assist you as we want you to have a seamless experience. You can reach them at https://www.act.com/resources/contact/ or call 866-873-2006.

Elysé
Assistant (É.-U.)
Informatique et sécurité réseau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Logiciel d'amélioration

5,0 il y a 7 mois

Avantages :

C'est un appli qui vous aide à augmenter vos ventes, à améliorer les communications et à rendre vos clients fiers et fidèle à vous

Inconvénients :

Il n'y a rien de compromettant et veiller vivement vous intéresser à act!

Réponse de l'équipe de Act!

il y a 7 mois

Thank you, Elyse, for your review. We appreciate it!

Maurice René
Maurice René
Commerce (Bénin)
Utilisateur LinkedIn vérifié
Marchés boursiers, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Meilleures logiciel de CRM

4,0 il y a 7 mois

Avantages :

Facile à utiliser et nous permet de rechercher les informations de CRM

Inconvénients :

Depuis son utilisation, j'ai pas rencontré de difficulté .Je recommande vivement autres l'utilisation de ce logiciel

Réponse de l'équipe de Act!

il y a 6 mois

We are thrilled, Maurice, to hear that you're enjoying how Act! lets you easily access your information.

Kossou
Kossou
Comptable (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Avis sur act

4,0 il y a 6 mois

Avantages :

Meilleurs logiciels de gestion des contacts, en matière de marketing

Inconvénients :

Je ne pas rencontrer de difficulté depuis mon utilisation.

Réponse de l'équipe de Act!

il y a 6 mois

We are happy to hear, Kossou, that you are enjoying using Act! and leveraging its marketing automation features. We appreciate you taking the time to provide a review!

Thomas
Thomas
President (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Act and old and reliable friend.

5,0 il y a 6 mois

Commentaires : I have looked at other CRM packages and find they offer no great benefits.

Avantages :

It is easy to understand and use. You can add fields on any screen and it's user friendly.

Inconvénients :

Integration with exchange is unreliable. Support is spotty at best.

Réponse de l'équipe de Act!

il y a 6 mois

Thank you, Thomas - we value your feedback and enjoy hearing that you find Act! intuitive and easy to use! We're sorry to hear that you've had some inferior support experiences and hope you'll give our team another try. We want to help and continually strive to improve our support and training resources.

Claire
Director (R.-U.)
Relations publiques et communications, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Feels like home

5,0 le mois dernier Nouveau

Commentaires : Loving it so far - feels like coming home.

Avantages :

I used ACT! for nearly 20 years in my previous role and when I went freelance I really missed it but thought it was not affordable. I am now so busy I really needed to get organised and I was pleasantly surprised at how affordable it actually is. It only really needs to save me one hour a month to give me more than return on investment - and it did that on day 1!

Inconvénients :

I made a silly error uploading and couldn't figure out how to undo so I shall be calling on the onboarding team for help.

Réponse de l'équipe de Act!

il y a 2 semaines

We are so happy to have you back, Claire, and thrilled to hear that Act! is already saving you time and helping you organize your business. We wish you the very best with your freelance business! How exciting!

Lance
Operations Manager (É.-U.)
Réseaux informatiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Act, Functional for small business but is showing its age

3,0 il y a 2 mois Nouveau

Commentaires : We have deployed and supported ACT for small business customers for many years. It serves basic CRM functionality well enough for very small business, but it is feeling dated compared to other offerings even with the latest webUI. Most of our customers have not taken advantage of the email marketing features, so can't speak to that.

Avantages :

Serves basic CRM needs for small business.

Inconvénients :

interface feels dated compared to other offerings, it does not feel like a modern CRM. If you're a long time user of ACT, you'll be ok with this, otherwise I don't know that I can recommend ACT to new users.

Réponse de l'équipe de Act!

il y a 2 mois

We are sorry to hear that Act! feels dated to you Lance and we would like to encourage you to check out Act! Premium Cloud with continuous updates, feature additions, and UI/UX improvements.

Matthew
Marketing Director (R.-U.)
Produits chimiques, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

All in One CRM for Sales & Marketing Teams

5,0 il y a 3 mois

Commentaires : Very good, ideal for storing contacts, opportunities and making use of grouping contacts for marketing emails - a nice function.

Avantages :

Main features are easy to use such as adding companies and contacts. Lots of training videos available.

Inconvénients :

Some features feel a bit clunky but this could be a system issue rather than the software itself.

Réponse de l'équipe de Act!

il y a 2 mois

Hi Matthew, It's great to hear that you're enjoying Act!'s combined CRM and marketing automation features and using it to manage your contacts and opportunities and easily segment them for email communications. We love hearing from our customers and greatly appreciate your feedback!

Paul
CEO and President (É.-U.)
Produits pharmaceutiques, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ACT! Excellence

5,0 le mois dernier Nouveau

Commentaires : I have been using ACT for over 30 years and have recommended it to hundreds of people and companies.

Avantages :

It literally runs all aspects of my life seamlessly. The recent upgrade was assisted by your technician, [sensitive content hidden]. I have been resisting an upgrade for years (I think I was on 20 because I was concerned of a failure during the process. He was outstanding and to sum up my impression of him in succinctly: very Patient, very intelligent and very knowledgeable

Inconvénients :

Nothing

Réponse de l'équipe de Act!

il y a 3 semaines

Thank you Paul, for taking the time to leave this review. It's so great to hear that Act! is helping you manage a wide range of activities! We'd love to learn more about your business and highlight it on our Success Story webpage and social channels! If you'd like to share your Act! Success Story, it's easy - just paste this link into your browser to get started. We hope to hear from you! Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/

David
David
General Manager (É.-U.)
Utilisateur LinkedIn vérifié
Appareils médicaux, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good As A Contact Manager, Not As A 2020 CRM

2,0 il y a 3 ans

Commentaires : ACT! was very helpful in moving our business forward at a time where we mainly needed to focus on contact management. Now that I need a true CRM, there are better alternatives for us.

Avantages :

I used ACT daily for years. It works well as a contact manager and can help track email conversions through an Outlook plugin.

Inconvénients :

The program lacks the advanced functionality you would expect with a modern day customer relationship management software. The design is also extremely dated.

Cassandra
Owner (É.-U.)
Recherche, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Beware! Do Not Purchase this Product! Waste of Time!!!

1,0 il y a 3 ans

Commentaires : I had a horrible experience. I paid for ACT standard ($40). Features such as call list and hot sheets were not available although it was it came as a stand feature on their website. This web-based software had the following problems:
1. Uploading contacts from CSV file.
2. Marketing automation does not give a call list.
3. Bounce backs and unsubscribes are very difficult to find.
4. The features that are touted for ACT! CRM standard did not exist.
I cancelled the subscription after 1 week. The sales office said that I would have access until February 11, 2021. One day after my cancellation, I could not access my data. I called sales, then technical support and stay on the telephone for 35 minutes to get the issue resolved. After I finally gained entry, my email campaign had disappeared. Save yourself some time and heart ache. Do not use this software.

Avantages :

There is nothing good or helpful about this software.

Inconvénients :

The trial is not really a trial because you cannot see how their marketing automation works.

Derek
President (É.-U.)
Vente en gros, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Critical Act! program

5,0 le mois dernier Nouveau

Commentaires : With the exception of updates or new versions, it is the best program on the market.

Avantages :

East of use. Have used it since it was just ACT and not a version. Kept all of my records for at least the last 25 years.

Inconvénients :

When an update or new version is implemented, it is rarely a smooth transition. Normally can take between a day or a month to get things straightened out correctly. Each time we need to have technical support help us out. If it is a good tech, the process is smooth. If not, normally we just need to call back. Forget chat, just wastes time.

Réponse de l'équipe de Act!

le mois dernier

We appreciate your feedback, Derek, and value our longtime customers. Thank you for being a customer for over 25 years and for taking the time to leave this review!

Kevin
Owner (É.-U.)
Ressources humaines, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Outstanding

4,0 le mois dernier Nouveau

Avantages :

For years act has been a very simple program and very easy to customize to my business needs. Tech support is always great

Inconvénients :

Limited search ability and internet interaction

Réponse de l'équipe de Act!

le mois dernier

Kevin, Thank you for your review! It's great to hear that you're leveraging Act!'s customizability to meet your business's needs and that our tech support team has been helpful. We love it!

Fernando
Administrative (Espagne)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I use Act! to keep all my contacts organized and follow up on leads easily.

3,0 il y a 2 mois Nouveau

Avantages :

Act! helps me easily manage my contacts and track my interactions with them.

Inconvénients :

I wish Act! had more customization options for reports and templates.

Réponse de l'équipe de Act!

le mois dernier

Hi Fernando, we appreciate your feedback and knowing that Act! is helping you organize your contacts and follow up on your leads. We hope you'll check out our Custom Tables for additional customization, tracking and template options at act.com/customtables.

Paul
Managing Director (R.-U.)
Fabrication électrique/électronique, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

A GOOD STABLE BASE FOR CRM ... JUST WISH ENHANCING WAS A LITTLE EASIER

4,0 il y a 5 ans

Commentaires : We need ACT, and it is the core of what we do. We would like to see ways that we can add depth and richness to a good platfrom

Avantages :

I like the fact that a team of 5 can share effectively in real time, I like the ease of changing layouts and adding fields, and with Seamless the ablity to easily prdcue high quality documenation. It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing

Inconvénients :

There are many things I think we could do to be more productive but can't, and we do see fields being changed or lost "by themselves". The web version was a poor version of the Pro, and we haven't been able to make it available when offline, which is a frustration.

Tammy
Owner (Canada)
Assurance, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

ACT! for Insurance/Financial Advisors

5,0 il y a 4 ans

Commentaires : I love all the features that meet the needs of financial advisors. The customizable fields are beneficial and improve the overall use of the software. It has probably just as many features as other customer relations management programs but cost is substantially less. Very happy with my selection.

Avantages :

The Act! for Advisors software has been modified to meet the requirements of a financial advisor which includes being able to input information regarding insurance contracts. The new Marketing Automation is an great way to send out Newsletters, etc.

Inconvénients :

They have lots of online resources/video's to learn the Marketing Automation. You can also speak to customer service but they recently cut their remote access where you can have customer service work on your computer to help answer/show you how to do things with the marketing automation.

Van McLean
Business Development and Communications Manager (Philippines)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ACT! for NGOs

5,0 il y a 3 ans

Commentaires : I generally find ACT! basic but easy to use. You find there what you need - particularly the database management.

Avantages :

I have pioneered the purchase of ACT! in my company. Back then, It offers a perpetual license per user which is great as you don't subject yourself to a monthly or annual subscription. I love the fact that ACT! marketing can be customised and very rare that it falls under the promotions tab of the email recipient.

Inconvénients :

ACT! can only be linked to a certain version of Outlook which i find not helpful. Not all the licenses we purchased were maximise as they find ACT! a work duplicate particularly on the finance side since only selected accounting software can be integrated in the ACT! system.

Fritz
CEO (É.-U.)
Ressources humaines, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Small Business Owner & ACT! User since V2

5,0 l’année dernière

Commentaires : I'm a small business owner, mostly focused on selling services and ACT! has enabled me to manage all aspects of selling, marketing, client communications and far more. Great customer support over the past almost 30 years as an ACT! user.

Avantages :

Ability to customize the product for my preferred activities - follow-ups, invoicing, managing client relations, sales pipeline tracking and more.

Inconvénients :

Nothing to complain about as they've gotten the product to work efficiently with the past 6 or 7 versions. Upgrading used to be inconvenient but they've made the upgrade process seemless

Réponse de l'équipe de Act!

l’année dernière

Hey thanks Fritz, it sounds like Act! is helping you out. You're helping us out by spreading the word - so thanks for taking the time to share!

Andrew
Engineer (É.-U.)
Nanotechnologie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Good first CRM

5,0 l’année dernière

Commentaires : Positive experience and we are using the custom fields. I wish you could make some fields limited based on other field inputs. ACT! is great if you are just getting into CRM and want to get your business up and running quickly, this is one of the reasons it is such a popular choice. They have been doing CRM for a very long time.

Avantages :

Easy to setup and have customized fields. They have an option to run on your own server to avoid monthly fees of other CRM options.

Inconvénients :

Once you have over 10,000 contacts. It is harder and slower to organize CRM. Works much better for smaller contact lists.

Réponse de l'équipe de Act!

l’année dernière

Hey thanks Andrew, it sounds like Act! is helping you out. You're helping us out by spreading the word - so thanks for taking the time to share!

Robert
Sole proprietor (É.-U.)
Art/artisanat, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Value of using Act

5,0 il y a 5 ans

Commentaires : See What I liked most.

Avantages :

Started using Act about 25 years ago. Have added contacts since and used most of the features. Over time the use of certain features such as mass mailings to customer lists have faded, and now occasionally by e-mail. Over time I have come to value how I can locate someone that was a customer years ago, and have a complete record of a transaction, conversation or specific subject we were involved in. You have to learn to use for nearly every phone conversation or piece of correspondence. If you do, you will always be able to revert back to a contact, and who said what when. What correspondence was involved etc. To say nothing about scheduling appointments, and being reminded of birthdays and other important events. Act is the backbone of my business and personal contact information. Invaluable and used every day. I have used over may revisions and Company changes. Sometimes the customer service is better than others. Presently the Customer Service is Excellent. If you are a first time user or considering starting to use it I would recommend you take a course on using it as many of the features are not apparent unless someone shows them to you. A great tool to keep track of what everyone on your team is doing and as they move on a record of what they did and who was involved. A great tool that I rely on daily. Happy to spread the word.

Inconvénients :

Many features that I never use, but see how others would. Don't like having to use MS Outlook for e-mail. Would like to access completely by phone, but my database is too big.