Avis clients sur Cin7 Omni

Great Cloud based Software - Easy to use and lots of features

Commentaires : We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system and at the last minute we realised that it is not a special software for fashion industry.. We wanted a software that can cope with Size, Colour, Fabric, Style and Fit variations.. Thank God the other software people actually recommended Cin7 which is a Fashion Industry special software. We are so glad we made the move.. It makes our business day to day operation a breeze and our sales agents in multiple locations (Some offshore as well) entering orders directly into the system.. This cut down or data entry time dramatically.. also we are now able to see or "Out of stock items" by size.. Also the Web portal B2B is a God Send... Our customers love this feature.. I also have to say that the customer service experience I had is double 2 x 5 STAR... On Boarder Jeff made the whole operation so smooth that I never felt I was all alone in this journey... This is genuinely a good product backed by good people.. I recommend this to any business who are looking to upgrade from system based software to cloud based programme.. Thank you guys.. we are still a long way to go with implementing this software in our business, but I am confident that we will get through this..

Avantages :

Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem... Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost. On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff... Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Inconvénients :

At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon. Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature. Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add. Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages. Single user low cost (under $ 100 per month) version would benefit some small operators..

Cin7 review

Avantages :

Cin7 supports variants and it can integrate with 1 Shopify with 2 locations which is what we need.It can integrate with Stripe payment so B2B customers can pay online directly.

Inconvénients :

There is no way to bulk invite B2B customers, you have to manually type everyone's name and invite them separately.Once you downloaded products from Shopify you can't download any newly added variants from Shopify, have to create the same variant in Cin7 and delete the mapping and remap them.

Horrible service and way too buggy for the price

Commentaires : Very poor. Expensive, buggy and the price increases are ferocious.

Avantages :

Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP.

Inconvénients :

Pricing is punitive to smaller businesses and you are forced to pay far too much when only using certain parts of the platform. The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed.

Onboarding

Commentaires : [sensitive content hidden] Made our overall experience great. No request was too small or difficult.

Avantages :

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Inconvénients :

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

Amazing Suport

Commentaires : No sorted nothing for now, but ask me in 1 month :)

Avantages :

Easy access to help.Super easy to use.Very complete.And [sensitive content hidden] Super professional and always there to help on the onboarding part

Inconvénients :

Way to insert all the products.Videos not all of them in order.

Onboarding Experience

Commentaires : My second onboarder [sensitive content hidden] was ablke to bring our implementation back on track after a rather damaging experience from our inital start. We were on the verge of cancelling our subscription and signing up with Fishbowl.We are have now commenced our live transisioning and look forward to this product and support services living up to our expectations.

Avantages :

I felt that overall the procuct functionality and options was pleasently surprising.I look forward to trying to utilise as much as we can moving forward.

Inconvénients :

Our initial onboarding experience was quite herrific and I found the onboarding process not quite flexibble enough or detailed enough to allow us to fully understand and utilise the product to its best ability.This process delayed our project start date by at least a month.We were how ever able to move on after allocation of another specialist.

Good value and Good fit for what we needed

Commentaires : CIN7 has enabled us to move most of our data out of manual spreadsheets and into the system. We are looking forward to integrating CIN7 with an inventory planning and forecasting tool to further automate many of our manual processes.

Avantages :

As a smaller start-up company, we were looking for fairly basic inventory management and order management functional that was not over complicated and not overly expensive. CIN7 delivers sold core functionality in both areas with very reasonable pricing and well developed interfaces with key business software packages.

Inconvénients :

Training could be a little more robust. Training videos get you some good basics, however lacking when trying to set up some more complicated work flows such as production jobs and kitting and bundling.

Great onboarding experience, Great product

Avantages :

I love both the integrations and the wide range of features provided by the platform - we were working on around 7 different systems previously with no collaborations between the platforms. This meant lots of manual input and frequent order mishaps (incorrect stock levels, lost orders etc).Massive shoutout to our onboarding specialist, [sensitive content hidden] - so prompt in fixing any issues we had during the onboarding process and provided flexibility for myself and my colleague to learn in our own styles. Very personable and friendly to boot - every meeting was a blast.

Inconvénients :

I'm hesitant to say just yet as I'm still learning the full deoth of capabilities. Currently there is still some manual pains with our invoicing process for shipping/freight charges as our selling model doesn't support tiered shipping options. Would be awesome if there could be a Starshipit (or equivelant) integration to the B2B portal so shipping prices could be generated based on delivery location and order weight on checkout.

cin7 function is good

Avantages :

integration of the purchase of retail inventory

Inconvénients :

auto-replenishment and connect the online sale

Does the Job

Avantages :

B2b is a clean looking site and very simple to use for us and our clients.

Inconvénients :

The user support is fickle and vague. Have tried multiple times to receive specific help and it often takes at least a day or two for a response

New User

Commentaires : I had to sign on when we were not busy during COVID-19 pandemic. Unfortunately, i was not able to take advantage of the first month set up as much, since no orders were coming in. However, once i was full time (this week only) i had a lot of questions that were all answered by email quickly.

Avantages :

I switched and so far am enjoying the reporting - basically you can customize your reports to whatever information that you need. I am still working on setting up a great CRM details, but other than that the QBO integration is great as well.

Inconvénients :

My sizing for shoes are 10, 10.5, 11, 11.5 and all the half sizes end up being at the end of the list when creating orders - they do not stay in numerical order. Cant just easily click the stock and change the number, you have to export and then import. It is not too tedious but i would like to be able to just edit stock easily if i see one error in one shoe a certain day.

The best all in one platform (trialled others) and service

Commentaires : Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like. Issues solved
Stock control. Selling via 5 channels is impossible to track without CIN7.
Exact cost price - Paid in a different currency, need to add in extra shipping and handling costs, storage fees? no problem, it's all there, per item, per batch. +1 for Client manager Frankie, a true professional and educator.
+1 For honest sales executive Shyam

Avantages :

CIN7 Offers complete accountability of product traffic from purchase orders through to customer tracking numbers. Best components are the seamless integrations and 100% tracking costs.

Inconvénients :

Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like.

Decent software Terrible support and service.

Commentaires : Trying to move our inventory management system to a cloud based one and one that links directly with Xero accounting software. 'Onboarding' process was not finished during the time line that Cin7 dedicated to onboarding. Once this deadline elapsed we've been drowning in bugs that we can't get help with. Usual response is 'we're sorry - someone will get back to you in 48 hours.' no one does then we have to keep chasing them for weeks...

Avantages :

Powerful reporting functionality. Cloud based so good access.

Inconvénients :

Support. We have a bug list a mile long and we can't get anyone from Cin7 to respond. I'm actually reviewing here in the hope that having it in public will prompt Cin7 into getting back to us. We switched to their inventory management system but trying to get help to make the program work to the requirements of our business has been a nightmare. Unless this suits your needs perfectly straight-out-of-the-box I recommend you look elsewhere.

Streamlined our small team's workflow

Commentaires : We're really happy to transition to cin7. We'd rather train ourselves and invest in our time than train a new hire.
We'd happily recommend to colleagues!

Avantages :

The onboarding process is relatively simple as long as you plan nominate someone who willing take the time to understand the work flow for your business. Coming from a very old system, we've really enjoyed the seamless integrations Cin7 have provided with our ecomm, wholesale/b2b and purchasing. Xero was also a seamless transition. Our on boarding manager, [SENSITIVE CONTENT HIDDEN] was exceptional; she was always available, transparent and assisted us via email, zoom and phone whenever we had a question. Most importantly, she was always prompt.

Inconvénients :

We're aware of an upgrade to the b2b portal, but hopefully this is a massive improvement on what is currently available. It works, but doesn't reflect all other touch points in our branding. It's not an ideal experience for our customer. Email templates/settings need some work. These can be confusing and for those with little coding knowledge, are very basic. We also have some problems with basics that are required on picking/packing slips and zone locations etc and this is difficult when the pick and pack app is also unavailable for us.

Bugs & no support

Commentaires : I was very patient. We spent almost 2 months getting ready to go live. Paid them upfront. The day we went live our "pre-live" manager disappeared, post-live support is not there. They couldn't fix even one out of 3 failing connections. Nothing works, we're doing all the inventory on paper now.

Avantages :

It has most of the features we need for our business. Integrations with all marketplaces we use and shipstation.

Inconvénients :

3 out of 4 integrations failing. Basic functionality like order status updates when shipped via Shipstation fails. Wrong inventory pulled when items sold on marketplaces. Cin7 support admitted connection bugs but couldn't fix them for over 45 days now.

SUPPORT

Commentaires : I am satisfied and happy that we were able to make the necessary changes in this software and get this Inventory system integrated with sales channel without experiencing any problems.

Avantages :

Possibly the ease of use. Its faster and we can manage out inventory very easily through this software. Secondly, the support we get from the team is outstanding. Rep has been available to resolve issues and any and all tweaking is possible to do with ease with him. I also want to appreciate the ability to make minor changes in the system software to suit out individual need. This was possible by Rep and the way he did quickly is commendable.

Inconvénients :

The fact that we still have to go to XERO to generate outstanding invoices.

Not recommended for retail omnichannel

Commentaires : Very disappointed. All in one system was too good to be true.

Avantages :

Very easy import functionality. You can just copy and paste entire excel sheets and hit import in a matter a minutes (no need to email your data and wait for the devs to import). Inventory information (quantities and locations) is readily available once you know where to look. Premium support is responsive but not necessary helpful (see cons)

Inconvénients :

Unworkably buggy POS system. Excrutiating lag leads to long customer wait times and causes reps to hit buttons multiple times resulting in multiple payment captures and wasted time for accounting to sort everything out. System often fails to connect to Dejavoo payment terminals but does not prompt the user. Customers have waited as long as 10 minutes to pay with their credit card. All of my reps are clearing their cache and restarting their computer as much as 3 times every hour to make the POS system work. POS system and Pick/Pack module are completely separate and underdeveloped applications that need to sync with the inventory database. Pick and Pack allows for scanning individual items in an order but the same feature is not available for cycle counting (which they call stocktake), where it is just as necessary. Premium support does not take ownership over bugginess and offers only workarounds at best. I was told that my POS issues were unique to me but another rep (on a separate call) admitted that they were experiencing POS issues systemwide. Support is overly focused on telling you what you want to hear to mitigate frustration over actually fixing issues. Documentation is available but not nearly built out enough to be helpful. Software feels like it was developed in piecemeal chunks as there is a general lack of consistency in terminology and feel. Sales numbers are highly suspect and inconsistent. Price was raised by 30% this year with no added improvements

Best Account Support EVER

Commentaires : From the onboarding process to our current operations, I have been extremely pleased with the Cin7 Enterprise Support. My On-Boarding specialist walked me through the process quickly and accurately. I have had 2 account representatives and both are smart and responsive. My current representative, [SENSITIVE CONTENT HIDDEN] is absolutely OUTSTANDING. As long as she is on my account, I will NOT consider moving to other software solutions. We are a small business and each of us are multitasking. We do not have time to become experts on any one system. We must have effective and efficient customer support and we have that with Cin7.

Avantages :

The software has all of the functionality we need for a growing retail business. The best thing about Cin7 is my account representative [SENSITIVE CONTENT HIDDEN]. I have 35 years of experience with installing, managing, and supporting large telecommunications networks; both in the US Army and in the US commercial sector. Without a doubt, [SENSITIVE CONTENT HIDDEN] is the best account representative I have experienced in my career. She is bright, proactive, responsive, professional, and solves challenges rapidly. If I could, I would hire [SENSITIVE CONTENT HIDDEN] join my team in Beaumont, TX. She is hands down the best.

Inconvénients :

I would like to see the following automated capabilities. 1. Pre-Order, Back Order, and Split order capabilities. With an automated back order capability, with automated email notifications to customers, we would make more sales. 2. Integrate with BigCommerce's gift wrap option to print "Gift Wrap" on invoices. This will allow our fulfillment team to know when the customer purchases gift wrap.

Terrible Custumer Support

Avantages :

The software has great functionality and streamlines many aspects of the business. They have put lots of work into the bugs but their documentation is often outdated. It is effective for handling ecommerce sales but lacks on the pick-n-pack system.

Inconvénients :

The customer support is terrible! If you want to chat or talk to anyone they try to enroll you onto "premium support" for almost $3000 - $5000 per year. Standard support takes over 1 week to get back to you. Additionally, the on-boarding team has no experience with accounting or the financial setup. More often than ever they tell you they will consult with one of their teams and make you waste time until the on-boarding is over and you have to pay for premium support. I would recommend it but note, you will spend a lot of time trying to set it up correctly. Be prepared to allocate additional time reconciling inventory if you use shipstation (does not integrate well).

Great software for SMB

Commentaires : Cin7 has helped our business grow massively in the 4 years that we have been working with it, and we have seen it continuously develop its features and functionality, further improving our processes and data accuracy.
Reporting and documents are customisable but do have limitations.
I would still recommend CIN7 as the price is reasonable for the service. The onboarding should be used to the fullest as this is where you will get the best support.
They are in the process of expanding their customer support so this should get back to the standard that it once was.

Avantages :

Easy to use and some great tools to make your processes a lot less manual I have onboarded multiple entities and [SENSITIVE CONTENT] as an honourable mention is great, very responsive and knowledgable. Costing features with multiple currencies and BOMs are easy to use and following a strict process for the staff means that this is accurate and can be reconciled with Xero.

Inconvénients :

Customer support is very slow. takes weeks to start looking into a ticket and can take a long time to resolve issues. but on the flap side, can be very quick when adding small features to your account. Product information that should be pretty standard isn't in the system by default, like commodity codes and commercial invoices. but work around are easy to achieve with cin7 support

They try but miss the mark in many cases

Commentaires : I really like all the people there, but the product and service speed feel clunky and unfinished. I would not recommend the product.

Avantages :

-All the staff we've worked with at Cin7 have been very nice and I think genuinely wanted to help us. -The POs synced with QBO in a manner that our accounting team preferred over previous systems. -It integrates well with ShipStation. -Syncs well with Woocommerce. -Can add internal comments to customers and sales orders.

Inconvénients :

-Support is glacially slow. I have support tickets in that are more than 2 months old with no one answering. I've asked the (very nice) support chat to escalate and poke the relevant teams to no avail. -The way Cin7 does BOM items works fine for the internal orders, we found it creates difficulties with integrations. -Does not sync nicely with QuickBooks Online. At first there were 100+ errors, but we eventually got that under control (growing pains, right?) but now I've realized that the way it connects makes it impossible to track the value of our on hand inventory. POs import and increase inventory value, but SOs import with line items showing as a Service, so inventory cost is not deducted. I've opened a ticket about this, but am not holding my breath for a response. -Orders only sync to QBO if they have an invoice date... so if you have a sale that you can't invoice for a while (say stock is delayed) then you have to add a false invoice date and have to remember to update/resync it later. -Virtual stock is not always available to see, so it's not always clear how much we have on hand of BOM products. -Things often stop working without cause, and the fix seems to be to deselect the relevant setting, reselect, and save. Very frustrating when you pay for a working software.

Looked good until we started using it more and finding holes in the features and capabilities

Commentaires : staff are really good, features and function are really lacking or inflexible.

Avantages :

Inexpensive for a small number of users, reasonably good integration and training process that doesn't take up too much time.

Inconvénients :

The list is growing. There are lots of things the system just doesn't do well. Version Control of Products is poor, there is no ability to mark some products as GST-Free, there are very limited template options, you can't "copy" prior orders, if you receive partial payments (eg a deposit) then there is no oprtion to charge credit card fees (you have to wear these, or add a manual line entry). You can't have negative priced products, so if you want to apply discounts and keep track of these (e.g. vouchers or reclaimable govt subsidies) it is impossible. I think it's just not a good all-rounder. Maybe its ideal for selling t-shirts, but we have importing, 3rd party contract manufacture, dropshipping (god, that's painful in Cin7) and wholesaling. Cin7 is so far not up to the task. If you are planning to buy it, don't do so as a start-up. The implimentation period is very helpful but wasted if you are not at full commercial fuction. If you are already operational and selling, feel free to change if the system suits you, but don't "start" a business with Cin7 becuase you'll drop out of the implimentation service before you find all of the problems.

Let's give routine to robots and start thinking more!

Avantages :

I know the Cin7 for a couple of years. I can see guys are growing very fast and the management quite delays to the growing of the company. The company spending a lot of time to advertise the Cin7. In my opinion, the company does not spend enough time to develop the Cin7 and work with customers especially to make customization for them. The developers and support team quite late for the fast growing company. Simple things working very well, but if you want something special for your special business process Cin7 answer we can not do it. And at the same time, I receive the same answer for some simple things which should be done by default. The Cin7 developers develop firstly what more popular under the requests from customers, so this is just one way of communication. They do not ask all customers if they need something and do not share information what other customers ask from Cin7 to make for them. Because some of the customers just simply do not know what they could possibly have from Cin7 to make their business better they need to have a support from Cin7, otherwise, some companies will loosing money on something which Cin7 could possible automatise for them or show the short cut. So the priority of development not actually going the right way. Would like to see more options for users create their own interface, reports, etc. without asking Cin7 make it for them. Cin7 can save a lot of time for the customers if Cin7 will work more to customization way.

Fantastic Product, Especially at its Price-Point

Commentaires : Cin7 has helped us streamline our business, identify shortfalls, and helped us to leap into where today's technology is operating at vs. our previous, DOS-based software.

Avantages :

SAAS is huge for us. It's available whenever and wherever we need it since it works offline. We're using it for purchasing, inventory management, creating orders at our customers locations, fulfilling the orders in warehouse, then delivering. Although we're hacking the POS module to function as our order taking module, we've been able to work with the support time to accomplish what we need to keep our business running. Cin7 is very reasonable from a cost perspective. An ERP would run us north of $25k, in some cases $40k! Cin7 is a great solution to help our small business grow, and we anticipate Cin7 being able to scale with us. [SENSITIVE CONTENT HIDDEN] in sales, [SENSITIVE CONTENT HIDDEN] in onboarding, and [SENSITIVE CONTENT HIDDEN] in support have been integral in our success with Cin7.

Inconvénients :

Given we're on the most affordable plan, the support is challenging given we don't have a dedicated rep. So the onus is on me to be dilligent in getting our issues resolved. That said, whenever I've pushed, Cin7 has been there to help us find the solution. The fact we're "hacking" the POS module to be an order taking module is a con, but again, that's us being frugal and not wanting to invest in an ERP.

No regrets on our decision

Commentaires : We were fortunate to have partners on each stage of the journey - sales with [SENSITIVE CONTENT HIDDEN], implementation with [SENSITIVE CONTENT HIDDEN], post-live with [SENSITIVE CONTENT HIDDEN], and we just started Premium Support with [SENSITIVE CONTENT HIDDEN] on our side. The support team there also support our random questions. [SENSITIVE CONTENT HIDDEN] have expertise to ask my specific quetions on PS and reporting. Thanks all!
Each day we learn a new feature we can use and leverage - thanks!

Avantages :

We have been actively using Cin7 for over 4 months. It has simplified our workflow on how to manage the inventory in our warehouse. Having one common source that is accurate, has enabled all users to trust the system and enjoy the ease of each transaction.

Inconvénients :

We are a ladies apparel wholesaler, I still have challenges on how we look at the size scale based on our set up in the solution.