Avis clients sur DEAR

En savoir plus sur DEAR

Cette solution convient aux petites et moyennes entreprises des secteurs de la vente au détail, de la vente en gros, de la fabrication et de la production alimentaire qui doivent gérer des niveaux de stock.

En savoir plus sur DEAR

Avantages :

Customer service is also very good with handling queries.

Inconvénients :

This can go for weeks at a time causing massive frustration for my staff around the country as well as disruption to my business.

DEAR - Notes

Note moyenne

Facilité d'utilisation
4,1
Service client
4,3
Fonctionnalités
4,2
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,0/10

DEAR a reçu une note globale de 4,3 étoiles sur 5 d'après 330 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (330)

Robert
Robert
Director (Australie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

IntegrationKings review of Dear Systems

5,0 il y a 2 ans

Commentaires : A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Avantages :

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Inconvénients :

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Sally
Director (Australie)
Vente en gros, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

New Dear Users

5,0 il y a 2 mois Nouveau

Commentaires : We have made a massive improvement and overhaul of our wholesale company by switching over to DEAR. We are able to automate a lot of our processes and it helps us to provide a much better service for our customers. The software is a lot to get your head around at the beginning as it has a massive range of functions, however the interface is clear and quite simple to navigate and the onboarding was fantastic and really allowed us to slowly make the transition to DEAR with confidence. I would highly recommend the onboarding service as our trainer could not have been more helpful.

Avantages :

The great integration with woo commerce and the easy invoicing and ordering processes plus advanced inventory management capacity.

Inconvénients :

The zero/ non zero stock can be a little confusing and awkward.

Mark
Systems Development Executive (R.-U.)
Vente en gros, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Easy to configure and set-up, reliable and cost effective

3,0 il y a 4 semaines Nouveau

Avantages :

Easy set-up/parameterisation. Cloud based implementation - small infrastructure investment required, on the whole, a reliable 24/7 service. Intuitive and consistent user interface. Help Desk support people are responsive and helpful.

Inconvénients :

B2B application has not matured and has functional gaps - needs additional investment to make it the finished article.Direct access to 2nd line technical support is non-existent - everything is handled via the help desk - therefore, on more technical queries, issues are not always fully understood which can cause delay in resolution times and is frustrating.

Jeremy
Owner (É.-U.)
Construction, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Kobobel Fire Protection review of DEAR

5,0 il y a 3 semaines Nouveau

Commentaires : Overall the implementation of DEAR has been great and glad we selected the product for inventory management

Avantages :

DEAR academy made it very easy to learn the software and helped us implement the software with ease

Inconvénients :

I wish that there were videos in DEAR academy for integrating into QBO. The integration has been a little difficult.

Margo
logistics manager (France)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

loving it

5,0 il y a 2 mois Nouveau

Avantages :

I love Dear, it's easy to use with plenty of options to get it match the compagny needs. The customer service is very good, the software gives us plenty of very important details for our business development .

Inconvénients :

the color of the software, nothing major , and no french option

Nicole
Accounting Manager (É.-U.)
Vente en gros, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Still getting to know Dear

4,0 il y a 2 mois Nouveau

Avantages :

It seems to have a lot of options and capabilities that are useful in making decisions.

Inconvénients :

The instructions and online references are difficult to navigate and can be confusing.

Megan
Executive Director (Australie)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Easy conversion

5,0 la semaine dernière Nouveau

Commentaires : Customer service has been stellar and to be honest has made the product even better. The ability to text someone and get an answer is amazing. We don’t always have time to sit on a phone and texting gives staff a chance to put it on hold when a customer comes in.

Avantages :

Dear’s quick updates of products/prices and such has been amazing. What used to be a several day job is done in minutes. The ability to link with XERo has also enabled us to reduce staff hours of manually entering invoices and such. It’s set up to be pretty automated.

Inconvénients :

The feature of only bringing up 5 accounts is a bit annoying when you have several people with the last name.

Hakob
COO (É.-U.)
Électronique grand public, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Looking forward to see changes in COGS

4,0 il y a 2 semaines Nouveau

Avantages :

Complex solutions. All in one software.

Inconvénients :

Accounting. It will be great if in the chart of accounts there will be starting capital, deduction of capital and adding capital options.

Jennifer
Director of Supply Chain (É.-U.)
Services et installations de loisirs, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Director of Supply Chain

3,0 le mois dernier Nouveau

Commentaires : Needs to be more fine tuning or finishing of applications before I can recommend it.

Avantages :

Value for the price, has some very nice functionality.

Inconvénients :

1. Major concerns, although nice functionality. Items are not locked down, so the user can change or adjust functions, unknowingly creating issues that will not work. (not user friendly)2. Not able to contact help desk quickly, must wait days to speak with someone3. I've found that there are nice features but they don't quite work all the way. - Ex. can provide pallet numbers but can't sort by pallet. - Ex. can kit items, but cannot issue an RMA on the item in the kit, but issue an RMA on the complete kit.

Amy
Sr Accountant (É.-U.)
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Customer Service

4,0 le mois dernier Nouveau

Commentaires : Inventory management. My experience with customer service has been great. [SENSITIVE CONTENT] is very knowledable and easy to work with. She was able to quickly help me resolve my issues. [SENSITIVE CONTENT] is also great to work with.

Avantages :

Implementation was fairly easy. Customer service has been great to work with.

Inconvénients :

That I cannot backdate inventory adjustments after the end of the month, I have to start them on the very last day of the month.

Luke
IT Manager (R.-U.)
Vente en gros, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

A shot in the arm every business needs

5,0 il y a 2 ans

Commentaires : A worthwhile and rewarding learning curve.

Avantages :

Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live. The support is amazing - its on what's app for goodness sake, can't get much better than that. The UI is very clean and intuitive. The integrations save loads of time and money. Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you.

Inconvénients :

It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;) There is not much I can put in this box that dear isn't aware of and attempting to address in earnest. The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems.

Réponse de l'équipe de DEAR Systems

il y a 2 ans

Hello Luke, Thank you for your valuable feedback. We continually thrive to do our very best to serve our customers. If you would like to master DEAR we do have a DEAR Academy (https://academy.dearsystems.com/) which will help you become an Inventory Pro. Please feel free to contact us via email (support@dearsystems.com) or on WhatsApp (+44-1244-940807) if you have any questions or concerns. Best Regards, DEAR Team.

Owen
Director (Irlande)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Simple but very, very effective Inventory management and general business operations software

5,0 il y a 3 ans

Commentaires : The business administration is now a multiple of it's previous efficiency. We can track sales, purchases and performance far, far more efficiently than before. The proof is in the pudding - walk around our sales office and at least one screen on every desk will have DEAR open.

Avantages :

The software is made up of simple to understand modules that have a clear purpose and have extremely good help videos and articles available. There is a "simple" and "advanced" version of most functions which makes carrying out most tasks extremely efficient while still having the power of the full functionality available in the background if needed. Any simple document can be changed to an advanced document with the click of a button.

Inconvénients :

The "Jobs" or project module is somewhat more difficult to use than other parts of the suite. Projects are a common part of many businesses and a simpler, more intuitive, module that allowed easy quotes and easy conversion to a Job would be a great enhancement.

Cameron
General Manager (Australie)
Vente en gros, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Looking good so far

4,0 il y a 3 ans

Commentaires : While still working inside a trial version, in preparation for cutting over from our current system and going live with Dear, I have been pestering the Support team on a daily basis for a few weeks now as I work through the finer points of the system. The Dear support structure is good - well structured with quick response times to questions, Was particularly pleased that one support person (thanks [SENSITIVE CONTENT HIDDEN]) went the the degree to create and send me a custom video demo of the system aspect I was trying to understand that was hard to explain in text. I also found the published Video Tutorials and support pages helpful.

Avantages :

While thinking, as a Distributor, we have 'out-of-the-box' requirements for managing our inventory and processes around it, the exercise of evaluating our idiosyncrasies in order to go shopping for a new IM system has taught me that there's possibly not the absolute perfect system for any business, but the Dear system is beating the rest as it ticks most of the boxes on my wish-list for an inventory management system. For a complex system it's relatively intuitive and seems to be built with real world functionality in mind. In addition to my list of specific features, I was looking for a system that could automate as much of our manual tasks and work flows as possible - reduce the amount of data entry required and minimise opportunities for human error. Compared to other systems reviewed, Dear excels in this area.

Inconvénients :

Possible just a COVID thing ...or just a modern day thing, but I remember the days when; if you were looking at making a big commitment to something as important at the system that would manage all your inventory and link to your financials, someone would sit down with you and work through your specifics, helping you evaluate their offering as the right purchase decision for you to make. These days, it's "down load a free version and have a play". I've probably reached the sames decision based on the latter, but it's definitely taken up a lot more of my time to do so. Granted, phone calls and screen sharing sessions are on offer, but I find the time-limited sessions, working with generic databases etc. less beneficially that the old fashioned way. Not a short coming of the Dear System itself and every software company may have the same M.O, but perhaps an opportunity for Dear to differentiate themselves from the masses and win more fans - and quickly?

Réponse de l'équipe de DEAR Systems

il y a 3 ans

Hello Cameron, I am glad that DEAR has met your expectations in terms of being an out of the box solution. We recognize the important role that DEAR plays in our customers daily business & we do put a lot of thought into to how to make DEAR user friendly and automate most of your business processors. To help our customer setup DEAR faster, we do offer an onboarding & training (https://dearsystems.com/onboarding-and-training/); where we help all our customers to make the transition smoother. If your interested you can book a call with us and one of your Customer Success agents will get in touch with you - https://calendly.com/dear-systems/20-minute-call Best Regards, DEAR Team

Samuel
Technology & Operations Officer (É.-U.)
Matières plastiques, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great manufacturing aid

5,0 il y a 3 ans

Commentaires : Dear lets us manage the extraordinary combination of materials, compounds and product that we manufacture on a daily basis in a straightforward manner. For some of our operations--for example when we create 10-30 batches of a particular material--use of the API is almost mandatory for efficient data entry--but generally the interface does a great job. Our business is on a much stronger financial and engineering footing using DEAR.

Avantages :

The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production.

Inconvénients :

While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized. The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data. I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods.

Réponse de l'équipe de DEAR Systems

il y a 3 ans

Hello Samuel, Thank you for your review. We are continually striving to improve the service we provide to our valuable customers. As a part of the improvement, we will be restructuring our knowledge base to reflect the module structure in the inventory application so that it will be easy for our customers to find information quicker. As we release more features we update the current knowledge base on a weekly basis. We have taken your reports suggestion into consideration. Please check our roadmap for updates when it will be released to production. Best Regards, DEAR Team

Malcolm
Business Systems Analyst (R.-U.)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Dear System Review

5,0 l’année dernière

Commentaires : We found that Dear Systems had all the inventory requirements already built in with extra functionality of the production module allowed us to structure each one of these operations in a logical sequence. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers.

Avantages :

In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. Although it is quite intuitive to use it packs a punch when you get deeper within the program with some functionality that much more expensive programs don’t have. Xero handles the accounting in the background whilst the sync between them works seamlessly so that you don’t notice that you are actually using 2 different programs.

Inconvénients :

The program just concentrates on inventory so other modules such as CRM are not fully developed and you would need to get an additional addin. Everything else works really well

Utilisateur vérifié
Nouvelle-Zélande
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Lots of features for the price - great support

4,0 il y a 5 ans

Avantages :

Earlier this year we implemented DEAR inventory in our manufacturing company in Indonesia. The key reason we chose DEAR was the functionality. We have been searching for an inventory management system with manufacturing functionality for a very long time and couldn't understand why it was so difficult to find a system that dealt with what we felt were really core/ basic requirements without looking at customisation. DEAR seems to cover almost everything we need and is working on developing the programme for what it doesn't currently. The other key reason was the responsiveness of DEAR to queries. I am still waiting for replies from a competitor to my requests to ask a few questions when we were looking at different systems. We had good help getting it set up. I would definitely recommend.

Inconvénients :

There are some limitations with templates - invoices, packing slips etc. - when dealing with a currency that uses a decimal place as a thousand separator instead of a comma. It also doesnt have the ability to track batches through multiple assemblies which limits the value of the production reports we can get.

Réponse de l'équipe de DEAR Systems Limited

il y a 5 ans

Dear Graeme, Thank you for the review we are happy to hear that everything is going well. Just addressing some of the cons, we use microsoft mailmerge so templates are very customisable. We have a complimentary service for paying customers where we can assist with template customisation at no additional cost so feel free to send us your templates to support@dearsystems.com. Regarding the tracking of batches through sub-assemblies please check the 'Lot Recall' report which will show you every single finished good that contained a particular batched or serialised product that you searched for all the way through to who you sold it to and which supplier you brought it from. Best Regards DEAR Team

Utilisateur vérifié
General Manager (Hong Kong)
Utilisateur LinkedIn vérifié
Produits alimentaires, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

I Am Extremely Satisfied & Highly Recommend Dear Inventory!

4,0 il y a 5 ans

Avantages :

After almost two years with DEAR, we couldn't be more pleased! We needed a centralised inventory system with CRM capabilities that could seamlessly integrate and sync to SHOPIFY, XERO, as well as our offline sales channels. Being in the food industry, we also needed a system that could track the shelf-life of our products, and make sure first expired items were sold first. This is an important feature for us that we did not find in TradeGecko, which we tested out as well before we made our decision in early 2016. DEAR also helps us keep track of our items on consignment (location / expiry date / batch number) as well as create hampers and other gift bundles with ease, thanks to their Bill of Materials function. I particularly enjoy the level of detail available to us, to store relevant information such as supplier SKUs and multiple price lists. The system is sturdy and the UX is straightforward and intuitive, which has made the transition easy for the whole team! Tamara Agusta General Manager Profood Ltd

Inconvénients :

Occasionally DEAR can be a little slow to load, and customer service is not always as quick as one would like it to be.

Réponse de l'équipe de DEAR Systems Limited

il y a 5 ans

Hi Tamara, Thank you for the review. We are glad to hear that mostly everything is going well for you. If you ever do experience slow performance again please be sure to notify support immediately so our tech team can look into it. Our systems is not known for slow performance as we use top range data centers provide by Microsoft Azure. Best Regards DEAR Team

Ashton
Operations (É.-U.)
Vente en gros, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Really great software with small areas to grow

5,0 il y a 5 ans

Commentaires : Ease of use across all of our employees. Decreased costs and improved inventory accuracy.

Avantages :

Well thought out sales workflow. Really flexible and powerful in ways others weren't to enter sales orders. Takes a little getting used to, but there is a lot in there. Love the ability to price tier for B2B sales. Integrates really well with Shopify and eBay. Need to check out the B2B portal that is available, but haven't gotten to that part yet. Even though the support is all email based, we have been delighted with the speed of response and solutions to any issues we've had. I'd say on average the response time to new tickets has been in the 5-15 minute range with maybe one that reached 45 minutes. Often I'd wait longer on hold with a tech line with other companies than it takes to get a response from DEAR support email. Great integration with our accounting. Easy to implement API for extending the functionality of DEAR.

Inconvénients :

There are a few things that still need improvement we've run into. Credit Notes/Memos are terribly hard to figure out and make work correctly if you wish to give the customer a credit to use at a future date not tied to a transaction in DEAR. DEAR does tiered pricing for sales, but there is no way to have volume purchasing discount tiers beyond manually changing every time a PO is created. If a small change has to take place during fulfillment DEAR requires you to revert the order back to the very beginning of the workflow process and complete every stage again. Rather than just let you go back one step. The fulfillment QC process could be strengthened a lot. It's basically based on trust with no verification. Right now it assumes all counts/data entry keyed in are 100% accurate. I'd like to see some kind of barcode based QC verification.

Phil
Director (R.-U.)
Produits alimentaires, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Great product - dreadful pricing strategy

4,0 il y a 2 ans

Commentaires : Great software, very poor pricing strategy

Avantages :

The product has grown with the business, taking from when we produced one gin to with now over 30 products. It works well, however...

Inconvénients :

I was really disappointed by the 'management' who doubled the subscription charge mostly by charging for two modules, DEAR PoS and API that we had evaluated but not really used. We were not informed about these change and when it was raised after a renewal rather than remove and refund, I was informed that the policy was 'we don't issue refunds.

Minal
Client Manager (Australie)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Flexible and Comprehensive Cloud Inventory Solution

5,0 il y a 3 ans

Avantages :

DEAR's extensive functionality proves to be an exceptional inventory solution for businesses with complex and established workflows. We at Business Continuum have had extensive experience working with DEAR, and the comprehensive yet easy to use solution has been a selling point for many businesses. After implementation, end users are left with role based permissions, a clean single page view for each function of the system, and an active support team that actually answers your questions and takes on potential changes. A clear road map with regular developments is constantly being updated to improve the system. We have seen businesses of all sizes and natures effectively use DEAR to streamline their processes and gain important insight into their inventory management.

Inconvénients :

DEAR's complexity requires dedicated time to learn the system - however, the reward is immense. Certain functions and settings require intimate knowledge of the system.

Jack
eCommerce Manager (R.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great software but not quite suitable for our business

4,0 il y a 10 mois

Commentaires : The only thing missing from the software is a lack of depth for dispatching online orders. There are integrations to ShipStation, ShipTheory but rules cannot be setup to automatically assign carriers or services to an order. This means the orders have to be processed on an individual basis, which was a complete switch in how we had previously operated and required too much responsibility and input from our packers - we needed this to be automated. If the shipping could be rectified to operate the way some close competitors operate, we would sign back up with Dear in a heartbeat, however, for now, we had to switch back to Linnworks for managing online orders more efficiently.

Avantages :

Nearly every single feature of the software runs like software that is 4 or 5 times the cost runs. With no setup costs and a flexible monthly account, I would strongly recommend any user to try this software if you are thinking about it. In particular, we really loved the POS and were pleasantly surprised by the functionality.

Inconvénients :

We are based in the UK and it was very difficult to book in a call with the support team within a reasonable timeframe. Both calls I had within the 2 months of being subscribed, I had to wait 1-2 weeks to be able to speak to someone about an issue. Support on chat was available but this didn't help me to resolve my issues. This may not be an issue elsewhere in the world.

ken
Dierector (Australie)
Fabrication électrique/électronique, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

The best e-comerce intergrated platfom

5,0 il y a 2 ans

Commentaires : Time saving
more accurate

Avantages :

1. Easy to intergrate my ebay, website, payment portal. 2. Perfect syn with all platforms 3. Super fast respond from support team 4. It is very accurately in all accounting things.

Inconvénients :

RMA is not convient in my business running model. But I believe that is suitable for most of the companies.

Réponse de l'équipe de DEAR Systems

il y a 2 ans

Hello Ken, Thank you for your feedback. I am glad that DEAR has helped you in your organization. We strive to serve our customers to the best of our abilities. RMA is a new feature we released recently. We are still working on improving/adding new functionality to it. We would like to understand your use-case and how we can help you. Please do contact us if you have any difficulties. Best Regards, DEAR Team

Charlie
Adminstrative Assistant (R.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

All round, Dear Systems is fantastic way of centralizing all your business essentials.

4,0 il y a 5 ans

Avantages :

The ability to custom make invoices is a massive pro. Using Dear has meant that automating emails, bulk downloading invoices and keeping track of what's been fulfilled and what hasn't is so much simpler than it was in our previous system. It has also made things much easier in liasing between our warehouse and sales departments. The customer service has been excellent - everything, from integration information/guidelines to quick fixes on invoice issues that we couldn't iron out, was dealt with promptly and efficiently. All round it's been a fantastic experience and would be my go to system to manage inventory, fulfillments and keeping track of the accounts.

Inconvénients :

I think the biggest issue was finding that the integrations with third party shipping providers was severely limited, although it has been assured that this currently under review and likely to improve. A small con in a plethora of pros!

lawrence
Canada
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

DEAR is extremely well designed

5,0 il y a 5 ans

Avantages :

DEAR has great depth, anticipates many issues and has great capabilities. Its focus is on the steak, not the sizzle. I'm confident that it will handle any need I'll discover I need in future. Other apps I use are great at marketing but their capabilities fall far short of what's advertised. With DEAR it's the reverse.

Inconvénients :

Customer support used to be off-putting and frustrating -- condescending and cryptic, unhelpful responses that required multiple questions, and defensive, too. Plus, very slow to respond. But it has improved a lot. The staff is knowledgeable and has become friendly -- some bad apples probably left. The answers to queries are now generally excellent. The service is still only by email and still often slow to respond. I'm on my own if I need an immediate response to a problem.

Réponse de l'équipe de DEAR Systems Limited

il y a 5 ans

Hi Lawrence, Thank you for your review. Just to address some of your concerns regarding support turnaround. Our targets for support staff is to respond to new tickets within the first hour. This is usually achieved on over 95% of cases unless it is related to a technical issue. You can also always book in a call at a time convenient for you using the booking service on our website. Below is the link to our booking service. https://dearsystems.youcanbook.me/index.jsp Best Regards DEAR Team

Utilisateur vérifié
Australie
Utilisateur LinkedIn vérifié
Meubles
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Flexible and functional inventory software

5,0 il y a 5 ans

Avantages :

Having used DEAR for over a year now, we were looking for an all in one inventory system that could integrate with our Ecommerce and accounting packages. A friend recommended DEAR and since then, we never looked back! Some of the benefits we found: - Flexible setup and customisable features - Useful Batch and expiry date tracking (saved us on a couple of occasions, having to do recalls on certain products) - Support was detailed and helpful - Integration with xero works very well

Inconvénients :

Not a lot of negatives, as a lot of the feedback has been converted into fixes and updates over the past 12 months. Its great to see DEAR systems listening to their customers and implementing changes: - Look and feel was a little basic, but new facelift and appearance customisations should fix this - Initial setup was difficult on my own, but once i connected with support, all integration and setup issues were dealt with. - Does not connect with Bigcommerce Ecommerce solution any longer.