Avis clients sur DEAR Systems

En savoir plus sur DEAR Systems

Cette solution convient aux petites et moyennes entreprises des secteurs de la vente au détail, de la vente en gros, de la fabrication et de la production alimentaire qui doivent gérer des niveaux de stock.

En savoir plus sur DEAR Systems

Avantages :

Customer service is also very good with handling queries.

Inconvénients :

This can go for weeks at a time causing massive frustration for my staff around the country as well as disruption to my business.

DEAR Systems - Notes

Note moyenne

Facilité d'utilisation
4,1
Service client
4,4
Fonctionnalités
4,2
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,1/10

DEAR Systems a reçu une note globale de 4,3 étoiles sur 5 d'après 291 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (291)

Robert
Robert
Director (Australie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

IntegrationKings review of Dear Systems

5,0 l’année dernière

Commentaires : A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Avantages :

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Inconvénients :

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Pedro
OP Manager (Canada)
Vente en gros, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Very complete inventory software

5,0 il y a 2 mois Nouveau

Commentaires : DEAR general customer services is very supportive and covered with the software license, we wish they have an onboard service and they should have been more straightforward on telling what works and what does not work, the attempt to integrate QBO and DEAR was frustrating, however we remain using DEAR because the other benefits on orders transfer, inventory per warehouse and BOM, we are using zapiers to link certain transactions to help us keep DEAR inventory updated

Avantages :

Very complete software work with BOM (assemblies), it help us to track components that are not sold but consumed, program is user friendly and has many ways to be customized

Inconvénients :

Integration with QBO (Quick Books) we wasted lot of resources trying to integrate QBO with DEAR and these 2 programs are not compatible when using QBO as invoicing source

Greg
Production Manager (Canada)
Textile, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

STRONGLY advise against for manufacturers.

2,0 la semaine dernière Nouveau

Commentaires : POOR. Impractical for unless you are only using Assembly BOMs, Production BOMs and Make To Order BOMs are not fully developed, problematic, and time consuming to operate.

Avantages :

The purchasing module is excellent for managing supplier backorders. Ecommerce integration is good.

Inconvénients :

EXTREMELY click intensive for production management. Strongly recommend against using Dear for manufacturing despite their claims.

Anton
Sales&Marketing (R.-U.)
Cosmétiques, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

DEAR Systems step to the future!

5,0 il y a 2 mois

Commentaires : Still getting used to the DEAR system, however, if compare with other inventory systems we used before, I must say DEAR is the answer, so far very happy! It’s all there, just need a bit of time to learn how to navigate around. Selling on Amazon & eBay? No problem..... (once everything is set up correctly) DEAR will do all your daily routine for you. Using an eCommerce website (in our case it's WooCommerce), it’s all there! We are still in process of integration/switching from Quickbooks desktop however, after only 1 month of using DEAR (plenty of step by step, how to use information online and very straightforward YouTube videos, which will answer most of your questions (how to?) on daily routine of most of the businesses. Special thank you to the support team, for being very helpful, straight to the point answers with plenty of information provided to understand and learn ….. bravo!

Avantages :

Xero & Dear system user (new user experience). Everything you need to manage warehouse inventory! Detailed Inventory information, Order process flow, purchasing order management, stock control, eCommerce website eBay/Amazon integration, - easy to use once you get used to it. Helpful support team, and plenty of information provided to understand and learn DEAR systems.

Inconvénients :

Takes some time to know the DEAR systems (navigate) due to many features. I guess we need to use DEAR systems for some time to get a better understanding and therefore, give a revised review of experience and possible Cons we might have.

Danish
Operations Manager (É.-U.)
Produits alimentaires, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Dear Systems

4,0 il y a 2 mois

Commentaires : My overall experience is good, I would love to see some changes which could make it easier for us, wish it was more customizable to our needs as a company.

Avantages :

Pros: -Management of POs and SOs is very good. -Very easy to navigate through different tabs and everything is accessible to find. -I really like the Auto-Assemble and disassemble feature, very helpful. -Advanced purchase for partial receiving/invoicing is very convenient.

Inconvénients :

-I do not like that the FIFO- Batch feature has no way to be overridden, this makes it very very hard to work with things that may be on hold or larger orders. -Do not like that features are not easily editable-you have to undo processes to change minor details that make a huge difference. E.g. wrong expiry date on assembly --> undo transfers and sales just to fix it and we cannot do that since it would mess with the accounts.

Amon
Amon
Head of Systems and Integrations (Afrique du Sud)
Utilisateur LinkedIn vérifié
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great All in One Inventory Management System

5,0 le mois dernier Nouveau

Avantages :

Simplifies the full life cycle of a product from raw ingredients purchased, costing, production, all the way to final sale. Great for inventory control and forecasting. The system also has great integration capabilities.

Inconvénients :

A few more options could be added to the product families. The DEARPOS feature is a great addition but it lacks on the payment integrations and an option for tips on sales would be great

Teik Kang
Account Executive (Malaisie)
Vente en gros, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Excellent software

4,0 le mois dernier Nouveau

Avantages :

Easy program to use with great support resources.

Inconvénients :

Hopefully, there can be more additional attributes, 10 is not sufficient for current use.

Rhey
Inventory and Sales Coordinator (Philippines)
Vente en gros, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Overall Review for DEAR Systems

4,0 le mois dernier Nouveau

Avantages :

Inventory Management is easy; just needed to be set up properly to prevent any confusion; especially when dealing with Case Pack Items. Integration with Xero also works well.

Inconvénients :

Bulk uploads have too many required fields for it to go through. It would be better if we can lessen the required information per upload.

Drew
Drew
Director (R.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Onboarding a dream

5,0 il y a 2 mois

Commentaires : We had a fantastic experience with the onboarding process from our account manager [SENSITIVE CONTENT]. She made the whole process easily understandable

Avantages :

Ease of use and price point versus competition

Inconvénients :

Unsure yet as not used it for long enough to gauge

rahul
financial controller (Australie)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Dear IMS

4,0 le mois dernier Nouveau

Avantages :

Great onboarding , very thorough and quick process. System is very robust.

Inconvénients :

A bit pricey and would love to have ability to have more users at the same price.

Heather
Director of Operations (É.-U.)
Matériaux de construction, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

DEAR is Perfect for the Growing Business

5,0 il y a 6 mois

Commentaires : I worked with [SENSITIVE CONTENT] in the OnBoarding team and he was awesome! My implementation took a VERY LONG time due to our business being so busy. He was so patient and would contact me every 3 weeks or so to see how things were progressing. He took so much time to go over the product with me and my coworkers multiple times. He answered MANY LONG emails from me with tons of questions. He was always pleasant, happy, so helpful, and in my opinion the greatest secret weapon that DEAR has!! Now that my implementation is complete (thanks to him) I feel like I have lost a friend. He has assured me that the Support team are just as awesome and helpful as he has been - but I don't believe anyone will ever be as amazing as [SENSITIVE CONTENT] was! Thanks [SENSITIVE CONTENT]!!

Avantages :

I LOVE the fact that I can invoice before receiving the inventory physically. We work with an overseas company and their business practice is to invoice once the product leaves their hands, however accepting their invoice made my inventory way off in QBO. So glad to be able to maintain what the true physical inventory is and not have to try to keep up with the travelling inventory too.

Inconvénients :

The feature I would like the least is the CRM. I was really hoping that it would work for our sales team and that they would be able to have access to the inventory information easily. However, the CRM lacked a lot of the capabilities that our sales managers were looking for to help with managing their teams.

Ben
Owner (Australie)
Produits alimentaires, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

What a relief

5,0 l’année dernière

Commentaires : DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing gold standard support at no extra cost, has a great looking interface and has very customisable membership extras. I clearly cant talk more highly about DEAR and its because I had such a lousy time with the others.

Avantages :

Best support I have ever had with any business software. The live chat is full of highly experienced operators who respond very quickly to get you back on track. Very fast and easy to understand onboarding. Much less help needed than others. The video tutorials are excellent. The interface is modern looking. The process from CO to MO is visual and easy to follow. The Automation option is worth every dollar.

Inconvénients :

Not enough Business intelligence information. Not enough visual information in reporting like graphs and tables. There is a taste of it in the dashboard but thats the extent of it. B2B Portal needs the option to pick what products certain groups of stores get to see vs others.

Cameron
General Manager (Australie)
Vente en gros, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Looking good so far

4,0 il y a 2 ans

Commentaires : While still working inside a trial version, in preparation for cutting over from our current system and going live with Dear, I have been pestering the Support team on a daily basis for a few weeks now as I work through the finer points of the system. The Dear support structure is good - well structured with quick response times to questions, Was particularly pleased that one support person (thanks [SENSITIVE CONTENT HIDDEN]) went the the degree to create and send me a custom video demo of the system aspect I was trying to understand that was hard to explain in text. I also found the published Video Tutorials and support pages helpful.

Avantages :

While thinking, as a Distributor, we have 'out-of-the-box' requirements for managing our inventory and processes around it, the exercise of evaluating our idiosyncrasies in order to go shopping for a new IM system has taught me that there's possibly not the absolute perfect system for any business, but the Dear system is beating the rest as it ticks most of the boxes on my wish-list for an inventory management system. For a complex system it's relatively intuitive and seems to be built with real world functionality in mind. In addition to my list of specific features, I was looking for a system that could automate as much of our manual tasks and work flows as possible - reduce the amount of data entry required and minimise opportunities for human error. Compared to other systems reviewed, Dear excels in this area.

Inconvénients :

Possible just a COVID thing ...or just a modern day thing, but I remember the days when; if you were looking at making a big commitment to something as important at the system that would manage all your inventory and link to your financials, someone would sit down with you and work through your specifics, helping you evaluate their offering as the right purchase decision for you to make. These days, it's "down load a free version and have a play". I've probably reached the sames decision based on the latter, but it's definitely taken up a lot more of my time to do so. Granted, phone calls and screen sharing sessions are on offer, but I find the time-limited sessions, working with generic databases etc. less beneficially that the old fashioned way. Not a short coming of the Dear System itself and every software company may have the same M.O, but perhaps an opportunity for Dear to differentiate themselves from the masses and win more fans - and quickly?

Réponse de l'équipe de DEAR Systems

il y a 2 ans

Hello Cameron, I am glad that DEAR has met your expectations in terms of being an out of the box solution. We recognize the important role that DEAR plays in our customers daily business & we do put a lot of thought into to how to make DEAR user friendly and automate most of your business processors. To help our customer setup DEAR faster, we do offer an onboarding & training (https://dearsystems.com/onboarding-and-training/); where we help all our customers to make the transition smoother. If your interested you can book a call with us and one of your Customer Success agents will get in touch with you - https://calendly.com/dear-systems/20-minute-call Best Regards, DEAR Team

Paul
MD (R.-U.)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

Was a great system with lots of pro's but now massively flawed!

4,0 il y a 2 ans

Commentaires : Performance issues are far far too common, and they seem to be unable to support them.

Avantages :

Contains the vast majority of required features to operate a successful e-commerce store. Nice layout, not too bulky, and sticks to what its good at. API is well written which allows you to expand usability with third party apps.

Inconvénients :

Performance! Over the past 6 months this has gone from bad to worse. The odd hang, became frequent hangs, then time outs on the server. The latest sizeable price increase to allow them to fix this was unwelcome as I already pay for a package that is supposed to perform as promised. This left a little bit of a sour taste. Now though, once again, their system is down, completely! My team cannot access anything, at all. If a call or email comes through, we cannot see stock, prices, lead times, not even the customer records. Support say they are working on it, the ETA? Don't know. Great. I say avoid until they sort out their issues with performance. I will be looking for alternatives as I cannot afford this kind of issue, and paying more for the service they are already supposed to be offering is bad form in my opinion.

Réponse de l'équipe de DEAR Systems

il y a 2 ans

Hello Paul, Thank you for your feedback. I am glad to hear that the new UI/UX that was rolled has met your expecations. We are constantly scalling DEAR to meet the preformance needs of our customers. Some of our customers in the Microsoft East US data centre experienced a System Outage. This was caused by unexpected behaviour in the Microsoft Datacenter. You can find out more details about the above incident at https://status.azure.com/en-us/status/history/ June 2020 6/11 Storage - East US - Mitigated (Tracking ID 9VHK-J80). The DEAR monitoring team, which is working 24/7 to have an eye out for any performance issues, immediately spotted this and promptly contacted Microsoft to report, monitor and got the incident resolved. We recognize the important role that DEAR plays in your daily business. Rest assured we have taken the necessary steps, in discussion with Microsoft, to avoid this from occurring again. Best Regards, DEAR Team.

Samuel
Technology & Operations Officer (É.-U.)
Matières plastiques, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great manufacturing aid

5,0 il y a 2 ans

Commentaires : Dear lets us manage the extraordinary combination of materials, compounds and product that we manufacture on a daily basis in a straightforward manner. For some of our operations--for example when we create 10-30 batches of a particular material--use of the API is almost mandatory for efficient data entry--but generally the interface does a great job. Our business is on a much stronger financial and engineering footing using DEAR.

Avantages :

The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production.

Inconvénients :

While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized. The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data. I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods.

Réponse de l'équipe de DEAR Systems

il y a 2 ans

Hello Samuel, Thank you for your review. We are continually striving to improve the service we provide to our valuable customers. As a part of the improvement, we will be restructuring our knowledge base to reflect the module structure in the inventory application so that it will be easy for our customers to find information quicker. As we release more features we update the current knowledge base on a weekly basis. We have taken your reports suggestion into consideration. Please check our roadmap for updates when it will be released to production. Best Regards, DEAR Team

Dallas
Office manager (É.-U.)
Vente en gros, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Dear has significantly helped our company

4,0 il y a 3 ans

Commentaires : Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Avantages :

We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order. On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful. We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice. Also the B2B portal has been a nice addition to our company as well.

Inconvénients :

I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be. Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

Réponse de l'équipe de DEAR Systems

il y a 2 ans

Hello Dallas, Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on support@dearsystems.com & a Customer Success agent will be ready to do a quick demo to help you. Best Regards, DEAR Team.

Luke
CEO (R.-U.)
Produits alimentaires, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Great Product, Great Price

5,0 il y a 3 ans

Commentaires : DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

Avantages :

Easy to use, value for money, cloud based, integrates with finance package, support is great.

Inconvénients :

Reporting functionality needs work, no ios app, light on more advanced features

Dave
Dave
Owner/Director (R.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

After trialing three chosen cloud-based stock-management solutions for my clients DEAR won my vote.

4,0 il y a 5 ans

Avantages :

The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed. The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so. The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned. Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates. I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me.

Inconvénients :

This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version.

Nigel
Nigel
R.-U.
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

all in all very happy

4,0 il y a 5 ans

Avantages :

"Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business. I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc. Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero! Well done and thanks to both!"

Inconvénients :

Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!!

Réponse de l'équipe de DEAR Systems Limited

il y a 5 ans

Hi Nigel, Thank you for this review we are happy to hear everything is going well. We would like to take some time to address some of the cons. We have new updates/releases of new features pretty much on a weekly basis. The minor changes get notified through in app notifications and major monthly releases get sent out as news letters. This can be found in our release notes sections http://dearsystems.com/inventory-software/blog/category/release-notes/ Regarding the forum we get a lot of inquiries to add new features and we usually work on an up-voting system and implement suggestions that are most popular against our users. When our businesses analysts decide on what we should implement a planned status will appear next to the suggestion. When its in progress the status will change to 'In Progress' and once finished the status will change to Implemented. Please see our development road-map for everything that is coming up in relation to B2B enhancements based on user requests http://dearsystems.com/inventory-software/development-roadmap/ Best Regards DEAR Team

Utilisateur vérifié
Canada
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

DEAR Systems, much more than an inventory plugin!

5,0 il y a 5 ans

Avantages :

// DEAR SYSTEMS DOES + Manage inventory with different sales channels + Send PO/Invoices/Quote/.../... with customisable template + Auto assemblies + Bundles + Issues to production + Sync to accounting software + Handles goods in transit, FX gain or Loss etc + They are working on a reseller portal + They are working on a POS + Chat support is knowledgeable and they really try to help you

Inconvénients :

They have a forum where users can chat together and upvote functionalities requests. - They are totally absent from that forum, they say they scan it to update their roadmap but they won't engage in the conversation at all. - Functionalities are added too fast without feedback from their users. They really need to work on their communication with their active users.

Réponse de l'équipe de DEAR Systems Limited

il y a 5 ans

Dear François, Thank you so much for your review. We are happy to hear that mostly everything is going well with DEAR. Would like to address your concern with forum activity and explain a little further the process. The user feature requests work on an up-voting system. When our business analysts review suggestions they look at the ones that have been up voted the most by users. We then need to do market research to see potentially how many businesses this feature would be applicable to and if changes are made we need to make sure that existing users do not get affected by these changes. When a suggestion is accepted the status will change to Planned. Once it is scheduled for development it will appear on our development roadmap with an ETA. When we start implementing it the status will change on the forum to In Progress. Once we finish the status will change to Implemented. We'd like to develop every feature we are asked for and we do have to prioritise the work we undertake. We will always measure the demand for certain features, both through our forum and other industry sources. Some links below to pages that will help understand what has been done recently and where we are heading. Release notes - http://dearsystems.com/inventory-software/blog/category/release-notes/ Development Roadmap - http://dearsystems.com/inventory-software/development-roadmap/ Best Regards DEAR Team

Luke
IT Manager (R.-U.)
Vente en gros, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

A shot in the arm every business needs

5,0 il y a 2 ans

Commentaires : A worthwhile and rewarding learning curve.

Avantages :

Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live. The support is amazing - its on what's app for goodness sake, can't get much better than that. The UI is very clean and intuitive. The integrations save loads of time and money. Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you.

Inconvénients :

It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;) There is not much I can put in this box that dear isn't aware of and attempting to address in earnest. The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems.

Réponse de l'équipe de DEAR Systems

il y a 2 ans

Hello Luke, Thank you for your valuable feedback. We continually thrive to do our very best to serve our customers. If you would like to master DEAR we do have a DEAR Academy (https://academy.dearsystems.com/) which will help you become an Inventory Pro. Please feel free to contact us via email (support@dearsystems.com) or on WhatsApp (+44-1244-940807) if you have any questions or concerns. Best Regards, DEAR Team.

Kurt
Confidential (É.-U.)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great software platform for inventory management

4,0 il y a 4 ans

Commentaires : DEAR is phenomenal for a user that is willing to put in the time to discover it. If PMs had more of a security / controls / data audit background , and implemented processes to address those weaknesses , it could potentially become a solution for businesses of all sizes, not just SMBs.

Avantages :

1- Customer support is on point, probably the best i've ever interacted with. They clearly understand that this is not a word processor, and have built a world-class support service around the software. 2- SaaS is not buggy at all 3- Their devs are constantly rolling out updates 4- DEAR has good, nonbuggy integrations with almost every major app in its market niche. 5- DEAR has succeeded in making a product that is relatively easy to use in what is an otherwise complex piece of software, and has deep complexity

Inconvénients :

1-Documentation is weak in several non-core modules and functionality. For example, security features don't really have an instruction manual, or if it exists, it is not immediately obvious where that lives, thus leave people having to contact CS. 2- Some features are not really implemented thoughtfully and are more of an horizontal revenue expansion than actually thinking of customer pain points. Example - the notification module could be SO MUCH more, but it has weaknesses like it won't report on stock transfers completed, etc. 3- The overall platform is not hardened against stupid errors. There is no "audit your customer's data" logic in DEAR. Platform assumes user inputs are always right and there are no early warning(s) across the board when users are making obvious mistakes, such as when POs receive impossible / wrong amounts, SKUs, etc. The feedback for "error" popups, is only is given when it is too late.

Nick
Nick
Director (Australie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best cloud-based Inventory Management option for SMEs

5,0 il y a 3 ans

Commentaires : As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there. The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.

Avantages :

As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist. DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero. The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub.

Inconvénients :

If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available.

Malcolm
Business Systems Analyst (R.-U.)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Dear System Review

5,0 il y a 10 mois

Commentaires : We found that Dear Systems had all the inventory requirements already built in with extra functionality of the production module allowed us to structure each one of these operations in a logical sequence. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers.

Avantages :

In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. Although it is quite intuitive to use it packs a punch when you get deeper within the program with some functionality that much more expensive programs don’t have. Xero handles the accounting in the background whilst the sync between them works seamlessly so that you don’t notice that you are actually using 2 different programs.

Inconvénients :

The program just concentrates on inventory so other modules such as CRM are not fully developed and you would need to get an additional addin. Everything else works really well

Stephanie
Inventory Systems Analyst (Canada)
Biens de consommation, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

DEAR is essential to the way we manage our inventory. Lacking some features we need but has most.

4,0 il y a 4 ans

Avantages :

Being able to integrate with a number of eCommerce platforms is huge. Support usually replies fast (especially for simpler questions and help). Also the way in which we're able to manage thousands of products over multiple locations is fantastic. Some aspects of DEAR are very intuitive and easy to use. It allows one portal for looking at sales, product orders, inventory storage and movements, basic product history. The reports on the dashboard help us see inventory and financials at a glance. They've also recently expanded, allowing more than 20,000 SKUs at a time in the system!

Inconvénients :

Because DEAR is used by so many and works with so many different platforms, integration between it and other platforms (we use Shopify) are not always seamless. A feature that works great with one may make another way more difficult to use. On that note, customizing your DEAR account to make it exactly what you need is rather difficult. We often have to find workarounds to ongoing problems that may seem basic to many. And while customer support is friendly and often fast to respond, it's very easy for misunderstandings to occur. As well, new feature requests often don't get acknowledged if they don't fit into DEAR's current plans. One thing that would be great could be a separation for those who need DEAR just to locate products, vs those who actually need to access all of the parts of DEAR that can change products, sales, locations... We've had a number of mix-ups where inexperienced people made changes that couldn't be undone due to the nature of the software.