Avis clients sur Sendinblue

"Sendinblue un outil intuitif et français"

Commentaires: J'ai trouvé avec Sendinblue un outil de e-mailing répondant à mes attentes du moments, rapidité, simplicité, échanges et gratuité.

Avantages: Le facilité de prise en main de cet outil est intuitif et relativement facile. Les possibilités (même pour la version freemium) sont très fournies. Pour les petites entreprises, qui n'ont ni le temps ni l'argent à investir dans le mailing je trouve cela très bien. Un excellent compromis !
Le service client est vraiment à échelle humaine. Ne parlant pas anglais, cela est vraiment très appréciable d'avoir des interlocuteurs qualifiés, réactifs et parlant français ! Merci

Inconvénients: Pour le moment, pas vraiment de points faibles à relever. Peut-être qu'un tutoriel montrant les possibilités de personnalisation pourrait nous faire gagner du temps.

"La création de newsletter facilement"

Avantages: J'utilise le plan gratuit de Sendinblue. L'envoi de 300 mails par jour est largement suffisant dans mon utilisation. L'éditeur de newsletter est très facile à utiliser, le suivi d'un envoi est très complet et l'annuaire de contacts est facile à administrer.

Inconvénients: Dommage que l'accès multi-utilisateur ne soit disponible qu'à partir du plan premium.

"pourquoi utiliser SendInBlue"

Avantages: C'est un système simple a prendre en main et en même temps efficace , avec un gros point positive au niveau du service client : disponible à l'écoute et professionnelle .
Je recommande

Inconvénients: un très bon produit , peut être offrir l’option statistiques avancées et la suppression du logo des la premiere option payante serait un plus ?

"Rien à redire !"

Avantages: La simplicité d'utilisation, autant dans la création du template (modèle) que dans l'envoi

Inconvénients: J'aurais aimé savoir plus en amont qu'il fallait compter un délai avant l'envoi de ma première campagne (j'avais calculé la date et l'avais programmé la veille), résultat elle est partie 2 jours après, le temps qu'elle soit validée, etc. Mais maintenant je sais !

"SendinBlue Avis"

Avantages: Très simple d’utilisation, intuitif rien a dire de ce coté

Inconvénients: Template peu modifiable, exemple ne nombre de colonnes n'est que peu modifiable

"Utilisation mailing"

Avantages: J'apprécie la version gratuite avec 300 mails par jours
Je n'ai pas besoin dautant mais c'est super pour le lancement dune entreprise

Inconvénients: Pas encore tout tester pour donner des points faibles

"Simple et efficace"

Commentaires: J'avais besoin d'envoyer rapidement différents mails personnalisé à plusieurs centaines de personnes, grâce à SendInBlue j'ai pu le faire en quelques minutes.

Avantages: Ultra simple à prendre en main même pour un débutant.
En quelques minutes vous pouvez créer et envoyer vos mailings.
Puis vous avez un rapport sur la réception, l'ouverture, la lecture des mails, ce qui est capital dans un mailing.

Inconvénients: La version gratuite est limitée à 300 emails par jour, ce qui est déjà très bien je trouve.

"Très bien pour faire ses emailing"

Commentaires: Envoi de campagnes emailing hebdomadaire, avec suivi des statistiques

Avantages: Très bien pour faire ses campagnes emailing quand on a peu de budget
Importation du répertoire clients depuis Shopify
Facilité d'utilisation
Service client à l'écoute et réactif

Inconvénients: Il n'y a rien de particulier qui me manque pour le moment

"Facile d'utilisation, prise en main rapide"

Commentaires: Permet de faire un suivi des campagnes
Toucher du monde

Avantages: Facilité de prise en main
Choix des fonctionnalités
Statistiques intéressantes

Inconvénients: Plus de choix dans les templates pour réaliser la newsletter

"Sendinblue pour mon site internet"

Commentaires: Je n'y connais rien et j'ai su faire mes newsletter facilement avec le programme tout comme un professionnel. Très facile d'utilisation, pas besoin de manuel, prise en main en 5 minutes. Je recommande à 100%

Avantages: Facile d'utilisation, répond à mes besoins, me facilite la vie, intuitif

Inconvénients: Je n'en ai pas encore trouvé pour le moment

"Best value in the business"

Commentaires: I've been doing email-centric marketing for years, and the game has changed over the last few years. If you're looking to move from an old-school platform like Mailchimp to a proper (email-centric, web-tracking) marketing automation platform, you're typically looking at expensive options (Marketo/Pardot/Hubspot/Eloqua). SendinBlue is more in line with a platform like Active Campaign, and while perhaps not as mature/feature-full, it is incredibly affordable for what it offers.

Avantages: Fantastic contact management/filtering/segmentation
Modern web-tracking/lead-scoring capabilities
Modern marketing automation capabilities

Inconvénients: A few non-core features are 'half-baked' (e.g chat widget doesn't have mobile apps for operators, who must rely on browser notifications; 'CRM' is really a bare-bones marketing-CRM, not a proper CRM that a sales team or larger organization could rely on).
Email builder could be a little more flexible (forces you to choose between raw HTML mode and page-builder mode)

"SendinBlue - Perfect for Transaction Emails!"

Commentaires: Basically we wanted an email service for our WooCommerce store which integrates well with WPMail SMTP and is free as we are just a medium service and its our first time testing such a store. SendinBlue is perfect and I won't leave it for anything!

Avantages: - The best thing is the ease of use. Just email them your requirements and they activate your account in a day.
- You can add your custom domains in no time, and add as many of them you want.
- There is no delay in the emails being sent, everything is instant!
- All emails are tracked fully, the openings and clicks can be seen on your dashboard for each email.
- All design elements of the emails are intact.
- The 300 emails a day and 40 emails an hour limit for the Free plan is enough for a small to medium business.
- Integrates with most plugins on Wordpress (which we use), especiall WPMail SMTP which is the gold standard.

Inconvénients: - There was no notification when the account was activated, so we only got to know about it when our site sent an email during testing and we received it. Opening our dashboard, we could see our emails being sent but still no kind of notification about when our account got approved.
- Sometimes emails are delayed but it is probably the end users email service responsible for that.
- Need separate activation and approval for marketing email campaigns.

"Worst company to deal with - Stay away!"

Commentaires: Sendinblue is probably the worst company I have ever dealt with. Not only their support is close to inexistent for users with premium account, but they treat you like a criminal. I've been using them for almost a year, when suddenly they deactivated the account, saying there was a complaint. That's it: someone makes a complaint, you have no chance to defend yourself, and they DEACTIVATE the account???
What happens with all the customer information I had stored there? What happens with the SMS credits I purchased? What happened with the monthly subscription?
Went on their Facebook page and guess what, I found at least 2 other customers having the EXACT same issue. Which FB page is also a joke, there's no engagement with THEIR customers.
Now I understand why they are such a cheap alternative.... because their service is the same: cheap

Avantages: There are no pro's, you have to figure it our yourself, and even the information posted on their website contradicts with real life usage

Inconvénients: No customer support, even if you have the Premium account, they have no respect for that. Their Social Media is also irrelevant, even their CEO's Linkedin account is irrelevant. His contact info on the Linkedin page is incorrect. My advice? Stay AWAY!

"Amazing Value, Versatile, Poor Customer Support"

Commentaires: Excellent, reliable, versatile, and easy to use product at a great price with limited poor support.

Avantages: Great value! Dedicated IP, transactional email, marketing automation that includes emails and SMS, easy integration with WooCommerce and Google Analytics.

Inconvénients: Support is terrible. They got a second star because they are helpful sometimes and at least there is support. I have had many unnecessary back and forth emails because support did not read my original request carefully or did not understand it, and I really make an effort to be thorough and clear. A number of times I have had to simply come up with my own workaround because resolution was so painfully slow. I think their primary support is in France and their more advanced technical support is in India which can add to the delay in response and make unnecessary back and forth more frustrating. What compounds this problem is that their documentation is lacking and sometimes inaccurate so I was not even able to serve myself in some instances, even with great effort and internal expertise. All that said, I still consider the value worth it but be prepared to solve timely things without SendinBlue's support. There are also some quirks that you'll need to learn. For example, what they call a template is not a template at all but simply an automated email. There is no concept of a template in SendinBlue: that is, if you want to change your email footer across 50 automated emails, you need to make the change 50 times.

"Sendinblue - so cool and easy!!"

Commentaires: The overall experience with them is great, I always discover new things and manage to give the best for myself and my clients. I'm glad I'm leaning on a strong, veteran company that knows how to respond and feedback on every action I take. The good support network gives me the confidence that I can continue to grow and grow together, in the businesses I do and the services I offer to other businesses.

Avantages: I just love them! The amount of features offered, the great support, on each question answer, and plenty of resources for self-learning. I use their API with node.js and it is easy and intuitive and also their interface is very nice and short processes.
The feedback I have for every action I do is great.

Inconvénients: the support RTL for Hebrew and Arabic lng's in the SMS not exist at all, and the text editors needs some more adjustments in order to keep it easy.

"More than what I expected !!!"

Commentaires: It has been very professional. I am still a novice but am learning the ways of an email campaign with the help of the resources and advice from SendInBlue staff. Only one concern about how our list was created... and that has since been resolved. Quick, fast, easy and very HELPFUL!

Avantages: I love the seamless service! Opt-in forms, import previous customer database, create professional email campaigns, campaigns metrics and scheduling your campaigns!!! Nothing missing!!!!

Inconvénients: It is out first email service and our contacts are being imported from our existing database. Wish we could have an in introductory email to ALL of our contacts to re-confirm their opt-in for our new system of contacting our customers. I feel it would help our customers recognize our expected fall schedule and hotels.

"Great Product - Unlimited Contacts"

Commentaires: I really like the program and all the different things it offers such as landing pages, automation, api integration and more! The templates can be helpful at times, but we typically use the drag and drop function to create email campaigns. The customer service is good and friendly but can't

Avantages: I love that we can add as many contacts as we want and also filter them into different lists without having to pay more for each one, which I found is rare, but was what made our decision to go with them

Inconvénients: Some of the features that are newer are a bit buggy so that has been a challenge a couple of times. Also, because they are a French company and processes payment through France, our payment information has not worked due to security and we have to call in and get it approved and it can be a process.

"Best email service I have ever used"

Avantages: I actually didn't have to use sendinblue's software for my email automation. Nevertheless I really got the best delivery results I have always dreamed about achieving.

Inconvénients: I don't think I have seen anything I dislike about sendinblue yet.

"Fast Response from Customer Support"

Commentaires: I stumbled upon Send In Blue because I had difficulty upgrading my account in MailChimp, while I had to send e-mail to 5K recipients in 2-3 days. MailChimp team was helpful, but due to timezone difference I had to wait a day for their response. It just happened that Send In Blue human verification process was simple and it just worked, so I managed to send the e-mail on time. Great job!

Avantages: Fast response from support team, SMS notification for information that needs my urgent response.

Inconvénients: I have not explored it much so I have not found something that I dislike.

"Great for small - medium businesses!"

Commentaires: We have saved a lot of money, and are still able to send the same, if not more mailings per month then the main competitor in this sgment (who we were using before).

Avantages: The pricing model makes a lot of sense. We have gleaned many subscribers over the years but only send a modest amount of mailing. Other software charges per contact, which means even when you aren't sending you are being charged. Sendinblue only charges based on the emails sent, which makes a lot more sense!

Inconvénients: The interface for setting up emails is great, however it could do with a little improvement in terms of customisation - however it is still very good!

"Best decision we've made!"

Commentaires: Moving to Sendinblue has been the best marketing decision we've made in the last 2-3 years. Our delivery rates have improved, retention has gone up and we've averaging an open rate of 58% compared to 36% when we were using our previous platform (Mailchimp).
On a few occasions we've needed to contact support, for advice. The support function at Sendinblue has been faultless. Responses are fast and they can't do enough to assist you... again unlike 'other' platforms where you wait up to 72 hours even for an initial response!...Which really hinders marketing
We recommend Sendinblue to any/all organisations, regardless of size, who want a self-intuitive marketing platform, that does everything you want it to with a support department that ARE actually there everyday to support you

Avantages: The Dashboard is excellent, giving a complete overview of all your campaign statistics as well as single line clickable 'top line stats' of your individual campaigns
Creating a campaign could not be simpler, with very easy click & drag modules to build your campaign exactly how you want it
Once you have sent your campaign, with either a 'send now' or a scheduled time/date send, the reporting is excellent. The usual stats are included, for example total sends, successful sends, opens, click throughs, soft/hard bounces, click throughs etc. But the addition of metrics such as average time to open, average time to click, total and unique clicks plus a timeline gives you everything you would want to see. The reporting for us is one of the strongest features
Automation is a great addition, where workflows can be created that trigger actions such as send email or sms based on conditions or events - Sendinblue even includes an sms engine to engage with clients even more

Inconvénients: Having sent numerous campaigns, trying different formats and schedules, we are yet to find anything we don't like or think that could be improved

"Game Changer"

Commentaires: Overall, SendinBlue has been a huge game changer for our company. I have been doing the email marketing for over 5 years and with our previous provider it was a time-suck for little result. I'm happy that there are constantly updates and changes being made to stay current and enhance the features available. Not only has SendInBlue saved me a ton of time, it has really increased the value of our email marketing program.

Avantages: It's overall ease of use was a big pro when I first saw it, but I think the selling point for me was the contact management capabilities. The ability to keep all of our lists in one place and be able to filter for certain contacts has changed the way that we market and has made the process of personalizing one hundred times easier.

Inconvénients: Being the analytics person for the company, I am disappointed with the limited abilities of pulling our results.

"A popular application Sendinblue premium use Programming, and coordinate CRM management."

Commentaires: My involvement in this application isn't excessively acceptable however it has some extraordinary highlights that help in advanced advertising. It likewise needs numerous highlights, I the highlights are refreshed then it would turn into the best application for email promoting. It's decent that I can send an email to a get gathering or gatherings, depending on what we would wish to endeavor to at that point.

Avantages: Sendinblue premium empowers the business to develop new connections via auto advertising, email promoting, value-based messages, messages, visit client relationships the executives, Facebook advertisements, and retargeting promotions. It's controlled by world-class client groups and offers to evaluate plans. It's developed on me who I somewhat like the completed item - the clean, reliably marked messages that go to my patients to converse with them viably. I like how simple it's to create messages and include contacts. We simply required the best approach to talk with our clients all the more successfully.

Inconvénients: Sendinblue Premium has awful client support during the underlying phases of actualizing and utilizing their item. This burned through huge amounts of within recent memory pointlessly. It seems a touch interface for fixing templates League. Moreover, we do miss usefulness to arrange ace layouts which might be wont to create new void formats. The simplified highlights are likewise not accessible in this application.

"A great email marketing automation tool"

Commentaires: I use the SendinBlue free plan that allows me to send 9000 emails monthly. I rely on SendinBlue solely for their automation feature (PS: It's still in Beta). It's rare to find a free email marketing service that offers automation which was the reason why I signed up for SendinBlue. I still use MailChimp but I'm starting to find myself using it less than I did before SendinBlue. I used the automation to create a free 5-day email course. The path was simple: Visitor fill form on my website added automatically to a list wait two minutes send welcome email + course brief wait five minutes send day 1 of email course wait 23 hrs send day 2 wait 22 hrs send day 3 (etc...)
It was simple to do, all I had to do was create the templates for each email and select them when creating the workflow and tada my course was good to go. I had to validate my account by answering a few questions such as where I got/will get the emails on my mailing list from. Once I sent them a link to the sidebar and fly-in widget on my website for the email course, to prove that I wasn't spamming anyone or buying lists, my account was validated. I wasn't happy that SendinBlue doesnt have a direct integration on Facebook, to include a tab for getting fans to subscribe, so i contacted them on facebook and they replied with a solution.

Avantages: To me the pros are: Free 9000 monthly email send Amazing email automation for email courses etc. Fast and helpful customer support Responsive email template: I tested the emails on my PC, tablet, kindle tablet and phone and it looked great.

Inconvénients: After I created my email course I received no notification to let me know if someone had signed up to my course or if they had completed the course. I contacted customer support and was told that they didn't have such option on their platform yet so I'll have to manually track my subscriber activities through the contacts section and automation log. I wish the signup form were as fluid and fully customizable as MailChimp's especially the ability to use an image as the header of a signup form.

"Email marketing for small budget"

Commentaires: I have had a good experience but I wouldn't call it the best. Given a smaller budget we have, we are kind of stuck with them.

Avantages: I like the account management service that you get with the enterprise solutions. You get a representative who is attached to your account and works With you closely to help with all deliverability agendas.

Inconvénients: Their customer support. Their customer support is pretty bad and one the worst issues I face. They operate only during specific times during the week, which may often not work well even for companies those who are based on the US. Secondly, it seems like they're always flooded with calls so you can't get to them on the first call, almost always. Then on top of that they don't return your calls when they're unavailable.