Avis clients sur Benchmark Solutions Practice Management

Okay You are the Best

Commentaires : Here's our story: we have worked with Benchmark for years. We thought it was time to try another industry-specific software, so we began moving away from using Benchmark as a platform. We tried the new system for 7 months, but we are now are coming back to Benchmark for the sophisticated accounting software. We thought we had found a system better than Benchmark, but that was not the case for our accounting team. Benchmark includes a powerful billing system that saves us time as well as money. The support team ([SENSITIVE CONTENT HIDDEN]) deliver friendly, timely, and well tailored customer service. When we announced to our accounting team that we were transitioning back to Benchmark, they cheered.

Avantages :

The features I like best are the following: 1. Reports are specific and clean- from an Accounts Receivable perspective- they are user friendly. Our staff can easily see what is owed and what the client has paid. 2. When working with clients regarding their balances- you can easily see payments, write-offs and be able to answer their questions. 3. Open remit- payments done in a few hours compared to days. 4. You can bill secondary insurances so easily 5. Clean claims- before going to clearing house- you easily can see if there is a problem 6. Invoicing simple and easy

Inconvénients :

Outstanding accounting platform for medical- it will be perfect once we figure out payment integration.

Antworks Practice Management Software

Avantages :

It is easy to use and easy to teach new users. Works well for almost everything we do in our practice!

Inconvénients :

Support doesn't always get back right away and closes at 3pm MST. This creates an issue if you need something now or have a system outage. Also we bought a server so we could be independent of Antworks but found out later that truly that isn't the case...they still hold a piece of our info so if they are down we are down. Not what we were promised in the beginning.

We have been a client for almost 20 years

Avantages :

It is easy to use and can sometimes be customized to fit our office's needs.

Inconvénients :

Some of the reports we need are not available. It usually takes 3-4 hours to receive a return phone call.

Great system!

Avantages :

Software is easy to learn and use. Support is excellent!

Inconvénients :

The only big cons I have is that users are able to delete prior month transactions which makes the a/r go out of balance. We waste a lot of time on this every month end to get back in balance.

Best out there by far

Commentaires : I absolutely love the idea that if I need anything [SENSITIVE CONTENT] is easy to reach and is always helpful.
We have been with Benchmark through all the changes and the system has remained easy to use which is extremely important in pain management minus the information above.

Avantages :

Easy to use! Everything is easy to find and easily managed.

Inconvénients :

Updates that screw up our system. Do not like that it can only go PM screen to Clinical and not the other way too. Sucks all the steps you have to do to attach a picture to the clinical screen. When a patient is deceased they chart should not vanish from our system. Insurance cards when expired should not vanish either. The card scan needs to be updated, hasn't been in over 6 years. It would be nice to be able to pick what is on the home screen (graphs)

Antworks PM

Commentaires : I really think this is a great product! Since it is so user friendly and easy to learn it makes training and use super simple! This makes transition for new people quick and training someone on a new part of the system also very easy.

Avantages :

The product is super user friendly. It is easy to learn and easy to train new users on. With great reports to help provide information to the business office on productivity is an added bonus. We are also able to find anything that has been entered into the system easily with a check and balance system...so errors are found fast and corrected. Great Practice Management software for the cost and versatility!

Inconvénients :

The only item that I would prefer all billing areas be under one tab. they are spread throughout the system.

Superb. The support staff at Antworks are fabulous.

Commentaires : I just want to say thanks to the many support team members at AntWorks who I don't get a chance to personally thank. I know that my Emails and Phone Calls get routed by a team of dedicated support staff members at AntWorks who do a lot of the behind the scenes work that I never get to see. It is obvious that AntWorks support is a well-oiled machine managed and run by a terrific group of software developers and engineers. Keep up the great work as we do appreciate your hard work.

Avantages :

I selected AntWorks because I felt that they were large enough to handle the variety of problems and complexity of the nuances of our practice, but small enough to really care about their clients. AntWorks has time after time delivered a great software product to us and the support has been sensational. As soon as I open a support ticket, I get an Email from from one of the support staff members asking for further information. Then one of his staff members connects to our server and outlines the work that needs to get done if necessary. I'm kept informed of every step along the way to get the problem resolved. I could not ask for a more professional or timely response to my requests. The support staff at Antworks are a pleasure to work with.

Physicians Perspective

Commentaires : Now we are comfortable in this marriage.

Avantages :

I like the face-sheet. All pertinent information is on one page!

Inconvénients :

Transition was difficult because the trainer (applications person) was not a health care worker. Ideally, an office nurse or even a physician should have been recruited to work with the new customer. If I were to train another physician, on this software now that I have used it for 7 years, I could get them up and running in 2 days.

Antworks Survey

Commentaires : Can not say enough about customer service or support. When we have had issues they are very prompt getting back with us and/or fixing whatever issue we have. Customer Support goes above and beyond!

Avantages :

Very user friendly, flow of charge entry very smooth, being able to put charges on hold and releasing when needing to bill. Submitting claims with a click of a button.

Inconvénients :

Not really a con but wish there was a way to group month end reports so you could just click a button and they would all run for each provider instead of clicking individually,

General manager Tom

Commentaires : Good overall. Needs improvement in user interface and support

Avantages :

Easy to use for anybody, input data is simple and efficient

Inconvénients :

Integration to the-other systems, developing additional functions, design, details instructions about specific modues.

Commentaires : Federal regulations and incentive money are what prompted us to purchase an EHR. When we reviewed EHRs we were looking for one that could be customized to our practice and customized by our staff after training. Benchmark fit this perfectly. We have utilized Benchmark's PM system for over 5 years and have been very pleased with it, particularly the support. BMS staff has been VERY open to teaching us how to customize the EHR. They have proceeded as quickly or as slowly as we chose to go. I would recommend a more detailed pre-implementation process with an assigned project manager at the practice to discuss goals/expectations prior to beginning entire staff training. The training staff (Brandon Cyrus and Dean Satterfield) are EXCELLENT! They listen to my needs and present multiple options for resolution. They are available ANY time I need help. Brandon and Dean have gone beyond all expectations to help me learn and customize the EHR. They work well together and are great teachers with incredible patience. I have been pleasantly surprised by the lack of stress created during implementation. It is due mostly to the personalities and assistance from our trainers.

Commentaires : Wanted to let you know how pleased I have been with Benchmark's service since changing over. My only regret has been that we didn't make the change sooner! The woman I usually talk to in the support area has been a jewel and always responds QUICKLY to my needs. Just when I am panicked, she puts me at ease and walks me through whatever I need to do. Unlike other support teams, who have had me log a call and get a ticket number and then maybe call me back in 1 or 2 days. Most of the time I was speaking to a different person each time -- when I call Benchmark and speak with K, she knows who I am and remembers me.

Benchmark Systems

Avantages :

Our company uses this product on a daily basis. It is very easy to use, and the staff is always friendly and helpful. Our everyday operations rely on this system, and it is used by our whole staff. It is used for our scheduling, processing payments, accounts receivable, and more. I don't know how we would be productive without this system.

Inconvénients :

If the internet is slow, so is Benchmark. When the product is delayed, it is hard to do anything.

Benchmark provided us with a customized solution to meet our needs!

Avantages :

I like that the staff was willing and able to customize the solution to meet the unique needs of our practice. We have an office that sees a large number of patients each day. Thus, we needed a software that would not require us to click numerous times on a variety of screens to complete a task. Due to this need, the staff worked to provide the solution and workflow abilities that we needed to be remain efficient and give our patients the care and service they deserve.

Inconvénients :

In the beginning, it took some time to get the solution the exact way that we wanted it, but now everything is great and is working smoothly.

Commentaires : After many years with our previous software, our office decided to switch to Benchmark. We are happy with Benchmark primarily because of the prompt customer response to issues and friendly demenaer of the employees that we interact with from Benchmark. Many times when we had reached out to our previous software, there was a great lack of support and a delay in service. Also, the transition to Benchmark was very smooth. We would recommened anyone who wants smoother office electronic transactions to make a switch to Benchmanrk.

Benchmark Systems Experience

Avantages :

I love the fact that the staff are always friendly and helpful. It seems like they never have a bad day over there! They always fix my issues and make light of them.

Inconvénients :

Sometimes, it is difficult for me to wait on a call back while still trying to manage the office as well. Since we only have one phone line, it can be tough, but there is not much you can do to fix that.

Commentaires : The customer support at Benchmark is unmatched. Everyone is always eager to assist and help when we call in. They always seem bright and happy and seem like they love what they do. I cannot speak enough about their customer service. In terms of the ease of use, I rated it a 4 instead of a 5 because we just started, and are still on the learning curve with the new product. Eventually we will all get comfortable with the product and know it like the back of our hand!

Great Product

Avantages :

If I have any questions or problems, I can get a hold of someone usually right away. The system is very easy to learn, I love the shortcuts and how I can have multiple screens up at the same time. Posting is much faster than the previous system that we had.

Inconvénients :

It freezes up sometimes and kicks us out, which is very inconvenient at times.

Our Switch To Benchmark

Avantages :

We are very satisfied with the products as a whole. I could go in depth about the benefits of each solution, but we do like everything we have purchased from them so far.

Inconvénients :

I would love to be able to talk to someone while I am having issues. Typically, I have to wait a little while for a call back, although it is same day.

Best support team!

Avantages :

The tech support and services are absolutely amazing. They will go above and beyond to make sure things are running smoothly.

Inconvénients :

Nothing off the top of my head. I can say that the turnaround time on getting callbacks and tech support has been great. Usually that is a big complaint of clients, from what I have heard.

Superb Customer Support!

Avantages :

Benchmark's employees will do everything possible to answer any questions that we may have and go out of their way to help us.

Inconvénients :

The only minor issue we have experienced is from the conversion of data from DigiCharts. Unfortunately, the two systems did not communicate together as much as we had wished.

Commentaires : One thing that I really like about Benchmark-Systems is the ease of use of their system. It is so user-friendly and anyone can learn how to use it in just a short amount of time. Customer support is outstanding and all issues are resolved in a timely manner! I can honestly say that there's really nothing that I don't like about Benchmark. I would recommend Benchmark in a heartbeat!

Commentaires : Benchmark has managed to save me money while also increasing my quality of service. Having a direct line to a knowledgable service person when you need them, such as Kim or Jacques, is a huge plus. When there is an issue, it is resolved 95% of the time with just one phone call. The transition from our old system to Benchmark was extremely easy with virtually no down time.

Commentaires : Everything with Benchmark is very good, I have no complaints. The last time we had an issue they solved it in a timely manner and the people were very professional. In terms of the functionality, a couple different reports would be nice to have, but I know they are always working to improve things. Good quality product and most importantly, it is a dependable product.

Benchmark EHR-PM is a flexible and user-friendly software product

Avantages :

Personally, I like the customer service. We get support and our problems solved very quickly.

Inconvénients :

If I had to say anything, it would be just getting used to the software. It took a couple weeks adjusting from paper to electronic charts, but we caught on fast and got the hang of it.