Note moyenne

  • Note globale
    4,7 /5
  • Facilité d'utilisation
    4,6 /5
  • Service client
    4,6 /5

En savoir plus sur TalentLMS

Un système de gestion de l'apprentissage (LMS) ultra simple basé sur le cloud pour former vos collaborateurs, partenaires et clients.

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403 avis affichés

Nick S.
Product Marketing Specialist
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 07/12/2020

"Continued improvements"

Commentaires: Overall it has been a great experience. Their support is always helpful and timely, they rarely have service disruptions (despite a massive increase in e-learning following COVID) and they have continued to improve the features of the product.

Avantages: Talent LMS has continued to deploy regular quarterly updates which improve the features and usability of their product. They've maintained affordable pricing along the way, even when large updates have been added to the system. It's really easy for our learners to use and administration and reporting is pretty good.

Inconvénients: Certification management needs to be improved further. I still haven't quite figured out how we will handle re-certification if requirements differ from the original. It's also not easy to get the certificate ID number, which is important to be able to store the data outside of Talent LMS. Our workaround requires manually loading a PDF preview and taking the ID from the PDF, which is the only place you can embed it natively. Reporting has gotten increasingly better over time but can still use some better cross-object reporting and filtering based on other criteria.

Réponse de l'éditeur

envoyé par Epignosis le 15/12/2020

Nick, thanks for your feedback and review! As you mentioned, our team continues to keep improving TalentLMS and our quarterly updates are a result of the feedback we gather from our customers. It's great to hear that you've had a great TalentLMS experience thus far, and we'll keep working hard to ensure things keep on getting even better!

  • Source de l'avis 
  • Publié le 07/12/2020
Sandra F.
CEO
E-learning, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/12/2020

"Easy to use and very reliable"

Commentaires: I'm very satisfied with this product. Thanks to TalentLMS, I can successfully offer my products to a large number of customers.

Avantages: I've been using TalentLMS since 2019.
The software is easy to use , has all necessary features and works stable and reliable.
There is an extensive product documentation available and a very fast support team is answering individual questions. There have been two webinars with helpful tips in the last 2 months.
An app is available so that user can learn offline.
Last update now enables more user-specific adjustments (Homepage).

Inconvénients: The offline app does not show exactly what is in the online LMS.
There are few individual structuring options.

Réponse de l'éditeur

envoyé par Epignosis le 03/02/2021

Sandra, we are so happy to read that our support team have exceeded your expectations and that thanks to TalentLMS you can offer your products to your customers!!

  • Source de l'avis 
  • Publié le 15/12/2020
Utilisateur vérifié
Designer - marketing
Design graphique, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 30/10/2020

"TalentLMS"

Commentaires: Overall it is good. Content creation pages is basic and could use more elemental tools to make them more appealing (like Word formatting)

Avantages: I is very easy to use and to create basic content, and the working area is large which I like more than other alternatives.
For beginners is quite easy to start creating content and courses.
Has the ability to integrate more advanced external html and external resources

Inconvénients: Lacks features in the design area. Integration of questions, test and graphic material could be easier. Needs more organizational tools.
Needs more tips to integrate advanced html commands

Réponse de l'éditeur

envoyé par Epignosis le 18/11/2020

Thanks for your review and welcome to TalentLMS! Thanks for choosing us as your new LMS. We're glad to hear that you're finding TalentLMS easy to use and we've shared your feedback with our team. If you need any assistance when using TalentLMS, check out our extensive knowledge base or feel free to reach out to our support team. Thanks again for choosing TalentLMS!

  • Source de l'avis 
  • Publié le 30/10/2020
Brenno R.
Designer
Design, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/02/2021

"this is perfect"

Avantages: é um produto de fácil uso, com uma interface inteligente

Inconvénients: existem poucas coisas, é algo que o tempo irá consertar com a experiencia dos desenvolvedores

Réponse de l'éditeur

envoyé par Epignosis le 19/02/2021

Brenno, thanks for taking the time to review TalentLMS. It means the world to us!

  • Source de l'avis 
  • Publié le 06/02/2021
Umair B.
Manager
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/12/2020

"The best Cloud LMS Software and Professional Online Learning Platform"

Commentaires: My experience with TalentLMS is really professional, because as a teacher I am really satisfied with this great platform. I have designed a number of my best courses using the TalentLMS and even my students are also happy with this platform.

Avantages: TalentLMS is an incredible platform where you can create and build courses from scratch. Even you can also use your existing training materials. You can create your unique courses and share with your friends. Your team can easily open training on desktop or mobile devices. Within few clicks you can set up training.

Inconvénients: This is the best platform where you can learn from experts, even you can see best quizzes. As an instructor, it's best for creating courses. So after getting these features and options, this platform is perfect without any kind of cons.

Réponse de l'éditeur

envoyé par Epignosis le 03/02/2021

You made our day Umair. Thank you for your great feedback. We are so happy you enjoy creating and teaching your courses through TalentLMS and that your students are also enjoying the platform!!

  • Source de l'avis 
  • Publié le 28/12/2020
Mark W.
Museum Planner
Urbanisme et architecture, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    1 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 07/02/2020

"Lacking Features as Advertised"

Commentaires: Very poor customer service, see above over six months or trying to work out issues with customer support, next step is Better Business Bureau.

Avantages: The software is said to have many features at a low cost, this is clearly false advertising.

Inconvénients: The software is advertised and marketed as a platform for selling online courses. For many issues users are required to enter CSS or Javascript for simple issues like a social media link. For over six months I have been trying to work with customer support, today I gave up. My next step is to report the company to the Better Business Bureau. As the [SENSITIVE CONTENT HIDDEN] wrote me: Hi Mark, Thank you for contacting me and for sharing your concerns.
I can understand your frustration.
It is true that our product development team has decided to focus more on Enterprise features, rather than e-Commerce related ones.
We offer some integrations with payment gateways and specific eCommerce features allowing our customers to sell their courses through their TalentLMS portal but it is not our main focus.
As far as your specific requirements are concerned, our support team offered you advice on how you could use our CSS / Javascript editors to achieve what you are looking for.
We have decided to offer these editors (CSS / Javascript) to give our customers more freedom. Using these editors you have more options, but CSS and Javascript knowledge is required.
We cannot provide customization services to our customers, according to our policy, but our software support engineers are always available to advise and guide you through.
Please let me know if you need any further clarification. [SENSITIVE CONTENT HIDDEN]
Pioneer in eLearning solutions
TalentLMS

Réponse de l'éditeur

envoyé par Epignosis le 21/02/2020

Dear Mark, we're sorry to hear that the follow up provided by our customer support team has not met your requirements. As mentioned in the email you shared, our team is on-hand should you wish to seek any further assistance. We wish you all the best in your future business endeavours.

  • Source de l'avis 
  • Publié le 07/02/2020
Ron H.
Director of Sales Operations
Logiciels, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/12/2020

"Fantastic LMS for the Price"

Commentaires: Overall, I give this LMS five stars. You won't find this many features in an LMS at this price. Trust me, I've tried. TalentLMS support is great too. They are very responsive.

Avantages: TalentLMS provides an abundance of customization options, right down to a customized landing page. The automation and notifications are a big plus and are not usually found at this price point. We were even able to set up a custom domain. I was able to migrate over fifty video courses and tests from our previous LMS within a couple weeks, by myself! TalentLMS has three times the features of our previous LMS for a far more reasonable price. I've been in high tech management for thirty years and this was one of the best decisions I've made.

Inconvénients: The key feature that we're waiting for is the ability to issue a certificate after the completion of a group of courses. We got around this by issuing points for courses completed. When the points hit a certain level, an admin is notified and they manually issue the certificate. Not ideal but our training volume is low enough that this work around is manageable.

Réponse de l'éditeur

envoyé par Epignosis le 15/12/2020

Thanks for your review and valued feedback, Ron! Hearing that choosing TalentLMS has been one of the best decisions you've made in a 30 year career is a nice reminder of why we do what we do here at TalentLMS. Our team is always working to improve the TalentLMS experience, so please do reach out to our support team with any feedback you may have in the future. Cheers!

  • Source de l'avis 
  • Publié le 09/12/2020
Liz H.
Co-Founder and Principle
Formation professionnelle et coaching, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 10/12/2020

"TalentLMS - a great solution for bringing learning online to customers"

Commentaires: It's been excellent overall and it has helped us to build a successful online business and respond quickly to our clients' needs.

Avantages: The software is easy to work with and simple to deploy. One of the most important features for us was the ability to create separate branches for our clients. We can customize the branches to our clients' needs and it is fast and easy to set up. This enables us to be very responsive to our clients. The customer support has been excellent throughout our two year experience of using this product.

Inconvénients: It's hard to find anything to add here. A small thing is that we'd like to be able to turn off or on the gamification feature at the branch level.

Réponse de l'éditeur

envoyé par Epignosis le 15/12/2020

Liz, it's great to hear that you've been able to use TalentLMS over the past 2 years to respond to your clients' changing needs and consistently delivering solid, customized experiences for your clients.

  • Source de l'avis 
  • Publié le 10/12/2020
Christian S.
Owner
E-learning, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 02/12/2020

"A step above the rest"

Commentaires: Overall it has been a very pleasant experience, so much so, we just upgraded for a free trial to the standard package. Looking forward to the possibilities that lie ahead.

Avantages: It is very easy to use and become familiar with the features. Our students, mostly children aged 8-15 love the Gamification aspect and earning certificates and badges.

Inconvénients: It is somewhat time consuming to create our courses... It could definitely be the way we are building them. It would be nice to see a preview of previously uploaded images for easy selection and reuse.

Réponse de l'éditeur

envoyé par Epignosis le 15/12/2020

Christian, thanks for making the switch from Articulate 360 to TalentLMS! Great to hear that your younger learners are enjoying the gamification aspect! As you continue to build your training offering, do check our the TalentLMS Knowledge Base for useful tips and of course you can reach out to our trusty support team if you need any help along the way!

  • Source de l'avis 
  • Publié le 02/12/2020
Iain S.
MD
Automobile, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/12/2020

"Robust intuitive learning management application"

Commentaires: Best implementation ever - rolled out to 1900 users, with 64% login within 24hours resulting in 2350+ course starts and only 6 help queries.

Avantages: It’s easy of use, intuitive workflows and robust user interface for inexperienced users.

Inconvénients: No auto play on homepage video presentations

Réponse de l'éditeur

envoyé par Epignosis le 15/12/2020

Talk about hitting the ground running, great work there Iain!

  • Source de l'avis 
  • Publié le 07/12/2020
Utilisateur vérifié
eLearning Specialist
E-learning, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/10/2020

"Great option for scaling and control!"

Commentaires: Exceptional. I love the platform and how easy it is to use.

Avantages: That it's easy to scale along with your business growth and that you have so much control over how the courses look and feel to the user.

Inconvénients: It took some getting used to the dashboard functions and features. It can sometimes be difficult to navigate to certain features, like the timeline.

Réponse de l'éditeur

envoyé par Epignosis le 02/11/2020

It's great to hear that you're enjoying the TalentLMS experience!

  • Source de l'avis 
  • Publié le 30/10/2020
Colin L.
Instructional designer
Ressources humaines, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 08/12/2020

"TalentLMS is a great learning management system"

Commentaires: It is a fantastic low cost solution to getting online learning experiences to customers.

Avantages: It is very easy to use and configure I was able to configure most of the system in only a few hours. The FAQ support is fantastic.

Inconvénients: If I had to pick anything it would be the limited customization on the course catalogue page. It shows everything a potential customer would need but you have no control over how it displays the course lists, especially the bundles.

Réponse de l'éditeur

envoyé par Epignosis le 15/12/2020

Thanks for your review and valued feedback, Colin!

  • Source de l'avis 
  • Publié le 08/12/2020
Patrick H.
Senuior Minister
Institutions religieuses, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 30/11/2020

"Great for Church Leader development"

Commentaires: Exceptional value and usability. Tech support is great, even though I am on other side of the world. The system just does what it is supposed to without fuss or under-delivering.

Avantages: The ability to create seperate and fully whitelabelled branches that allow us to create multiple identities with one subscription

Inconvénients: Only glitch is not being able to set up a seperate stripe account on a per-module basis. This would allow multiple content developers to profit from a centralised portal.

Réponse de l'éditeur

envoyé par Epignosis le 15/12/2020

Thanks for your feedback, Patrick! We're very glad to hear that you're making use of the super-useful branches features of TalentLMS and that you're finding great value in TalentLMS!

  • Source de l'avis 
  • Publié le 30/11/2020
Utilisateur vérifié
Solutions Strategist
Traduction et localisation, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 04/11/2020

"Good startup option"

Commentaires: Overall, this has given us an easy platform for new employee training as well as Course training and purchasing options for freelancers.

Avantages: Very easy to build, user-intuitive, and quick to deploy

Inconvénients: Some options for training modules are limited, such as video embedding options and document embedding options.

Réponse de l'éditeur

envoyé par Epignosis le 19/11/2020

Thanks for your review!

  • Source de l'avis 
  • Publié le 04/11/2020
Chris J.
Director fo Support
Services financiers, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/12/2020

"Scalable from Free to Enterprise with support at every step"

Commentaires: We have only been TalentLMS customer’s for a short time but the personal support is. Right from the initial system demo that convinced me and my partners that this was the eLearning platform for us. The fact that we could start for free with support and have the potential to expand to an enterprise-level solution was exactly what we were looking for. The Platform is very intuitive, the initial video tutorials and the in-platform knowledge base are all very concise and helpful. Further. the personal support from a nominated individual that gave us the demonstration has really elevated the service above my expectations. Knowing that, when i hit a problem that i can’t solve, i can email and thet will have a personalised solution that works for me within 24 hours is phenomenal customer service. In less than 2 weeks we have uploaded some of our content and shared with of our partners. The feedback has been that the platform brings our content to life in a way that we simply could not have achieved on our own. We will soon be linking to the e-commerce element and hope to be processing payments early in the new year. We plan to scale very quickly and i know that with the the TalentLMS support team, the technology will not be the barrier to expanding our business. Thanks again and please keep up the excellent support.

Avantages: Loved the usability and time to implement. We are content creators and within a 2 days we have uploaded our content using nearly all of the features. Love the look and feel and simplicity. The different content types keeps it fresh and interesting and keeps learners engaged. As the admin i have great visibility of who is doing what on the system and that is excellent for tracking and audit trail of the learning journey. We provide compliance training so the certification is really important and it is simple to customise your certificates to your brand and words.

Inconvénients: Sorting out fonts and pasting text into the system can be a little fiddly to start with. That being said the support is excellent and it appears the system is completely customisable. Other WYSIWYG systems i have used at a similar price point simply say 'you can't do that' and you have to accept the limitations. So far, every problem i have encountered or request i have made, has been met with a custom piece of code to paste into system within 24 hours. I did not expect this level of service at $120 a month!

Réponse de l'éditeur

envoyé par Epignosis le 15/12/2020

Chris, thank you for your warm words of praise and encouragement for the TalentLMS support team! It's true, they do go above and beyond to provide solutions for customers, wherever possible. We'll be with you every step on the way on your business' growth journey!

  • Source de l'avis 
  • Publié le 09/12/2020
Stephanie S.
President
E-learning, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 07/12/2020

"Simple-to-use platform for a commercial product"

Commentaires: We are very happy with how Talent LMS has provided such a user friendly platform that has seamlessly facilitated our growth.

Avantages: We have a commercial curriculum product, with thousands of learners from about 100 clients housed on the TalentLMS platform. It effectively supports having each customer isolated in it's own "branch" where they have their own admin and manage their own users. The primary selling points for choosing Talent LMS were the simple UI that requires minimal customer and no learner training, and the mobile app which facilitates learners going through modules offline. The level of customer support has been even better than we anticipated - with one issue we couldn't determine if it was the LMS, Browser or authoring tool that was causing the problem. The team went above and beyond to help us test it to determine causality. Setting up new branches is quick and easy. Bulk import is easy to use. Most of our learners are teenagers who say that they don't even feel like it's "learning" when they use the app. We and our customers love it. When we add large new customers, we have to add seats to our subscription. [SENSITIVE CONTENT HIDDEN] our customer service rep has always been helpful and responsive.

Inconvénients: It would be helpful to have more robust survey functionality - we do have to create "courses" that link to Survey Monkey for some of our learner self assessments (i.e. Questions with two answers: How would you have rated yourself before this program, how do you rate yourself now?). It would also be helpful to be able to create custom learning paths/prerequisites of the same courses by branch without having to duplicate a course. The ability for individuals to self register and purchase courses doesn't function is a way that we can use it.

Réponse de l'éditeur

envoyé par Epignosis le 15/12/2020

Seamlessly facilitating your growth - we like the sound of that, Stephanie and at TalentLMS that's whay we're all about! It's fantastic to see that your learners love using the TalentLMS app and it looks like you've mastered all the features of TalentLMS. Thanks for your valued feedback which we have shared with our team. We're happy that you're happy and we'll keep working hard to keep bringing you an even better experience in the future. Thanks for your review!

  • Source de l'avis 
  • Publié le 07/12/2020
Siniša P.
Owner / CEO
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 08/11/2020

"Versatile, feature-rich and simple to use"

Avantages: It's very easy to start creating content and courses. Authoring is very easy and there is not much out there that you cannot use as a lesson unit content - Plain text, HTML text, PDF, Video, Images, Tests, SCORM, flash-object, external resources using iframe, and more. There's even a video conferencing feature.
Branches feature enables B2B agencies to use TalentLMS as a multi-tenant e-learning platform for their customers, a feature I was particularly looking for. It has a powerful, fine-grained User Permission system, with users assigned to Group and Branches to easily follow any organizational structure.
Another powerful feature is the automation engine allowing you to automate course assignment and user management.
HR managers can find also very useful, with course monitoring and powerful reporting tools. There's also a notification system that can alert users of the approaching re-certification due date, which can be handy when compliance is required.
Pricing is also something that I've considered and found it to be very fair.

Inconvénients: Nothing particular except, and this is the case for almost all SAAS platforms, the API is not following the platform's update rate so there are some features missing in API payload that can frustrate you if you're planning to use API for integration or your front-end. For example, you can fetch ILT units but the payload does not contain the information about still available seats, just the capacity. Another example would be the feature that allows some lessons or units to be previewed before purchase, but if you fetch the lesson with API, there is no information on which units are free to preview. The units, in general, have quite limited information that you can display on your front-end using API.

  • Source de l'avis 
  • Publié le 08/11/2020
Angie D.
Registered Nurse Community Trainer/ Owner
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/10/2020

"Excellent Customer Service"

Commentaires: Absolutely a pleasure! I only converted my business over so that I could remain operating in response to the health and safety concerns related to COVID 19. I was absolutely terrified by converting my business over and was not sure how this would work. It has been a business saver! I am not a technical person the support available has been the best.

Avantages: The absolute best customer service- most answers can be found in the help search, however all questions I have had sent via email have either been answered the same day or at the very latest the next day.
Quick tracking of what training each "user"- my care providers have completed, documentation, and verification of each of their training, ensuring quality assurance.
Training- the ease of creating specific training for each of my careproviders- the ease in creating courses with the flexibility to easily switch from either uploaded video training/ to uploaded documents/ powerpoints- endless possibility to help in the creation of course training.
Branch/ group trainings- an excellent feature for a business like mine that supports numerous clients from different agencies this allows you to share course trainings specific to each agency (branch) and each department (groups)

Inconvénients: I want to be able to have my care providers to repeat their course training annually. The only option available is to either reset their original progress (deletes it) or create all-new courses (clone). I wish there were a way to reassign the course annually.
Electronic signature option- there is no option to integrate/ add on- electronic signature to the test. For quality assurance and compliance, I would love that as add on to the tests.
Mobile App- is very limited in features, for both user and administrator, which defeats the whole purpose of the mobile ease. The inability to add any content, including a video with the mobile app, is a real bummer.
I wish the administrator had the ability to add in a mouse hover or hover infobox- the site is easy to use; however, there are areas this would be greatly beneficial for a new user.

Réponse de l'éditeur

envoyé par Epignosis le 19/11/2020

Angie, we're so pleased to hear that TalentLMS has enabled you to quickly and easily pivot to training your care providers remotely! Thanks for your feedback which we've shared with our team.

  • Source de l'avis 
  • Publié le 31/10/2020