Avis clients sur LogicMonitor

When Cloud Monitoring Makes Sense

Commentaires : At this time I am on v.71 with Collectors at version 20. I began using LogicMonitor around 2 years ago. It was one of the best "outsourcing" decisions we have made. Now have nearly 550 nodes in our environment and a countless number of stock and custom datasources we are alerting on utilizing a range of collection types including SNMP, WMI, Groovy, and Powershell. We previously used OpManager and had considered SolarWinds (I used it in a previous enterprise and was very happy with it). In the end, there were a couple factors that lead us to LM and kept us there. First, we are a very lean shop, and the manpower cost of standing up a new monitoring platform along with maintaining yet another machine, while minimal, was going to take time and that was a consideration. Second, we had a lot of stuff we wanted to monitor on each server and a bunch of product owners we wanted to have the ability to monitor thier products, the way they measured that didn't work against us. Finally, we wanted a way to monitor both internally and externally since we ourselves are a SAAS provider. LM satisfied all three. When we first came on board, they were reasonably new, and the turnaround time on custom datasources was minimal. I guess they are a victim of their own success, my one and only criticism is that now the turnaround on datasources is measured in months not hours. Otherwise, they are hitting on all cylinders. Their java collector is lightweight and can handle a good deal of throughput, I myself have between 100-150 nodes on my larger collectors with 1-minute collection on most datapoints. They have been in a positive development cycle over the past 18 months as they rolled out a new UI for not only for their App but their support site as well. I like how they did some hand holding for us "old timers" who had grown used to the utilitarian and direct legacy UI. They let us run that if we chose to, but introduced new dashboard and service elements in the new UI only, giving us more carrot than stick to make the leap. They are continuously improving their interface, especially their dashboards, giving us the ability to embed third party graphs (in our case some New Relic APM elements) into their layout. I am hoping they will allow us to soon provide a way to embed our LM dashboards into other iframes or share out directly. As a whole, the product is barely recognizable as it was when we came on board, yet every bit as functional with certain elements such as bulk alert tuning and multi-instance management providing even more. They have released a native iPhone application, it is good for alerting, however they have a good way to go to make it more usable overall. If they do to it what they have done to the web portal, it will be amazing. As it stands, our entire department has the application loaded and peek at it throughout our off hours, acknowledging alerts that we may not have seen yet because of the way our escalation rules have been written. It gives us some advance notice to spot a trend from other departments before it lands on our laps. The escalation rules and who they go to are fully tweakable as well as how users get alerted (email, sms, phone call). We have even begun alerting automation scripts to fire off on certain alert types. They have listened to their customers and continue to act on our needs. When renewals come up, there is no debate that we will keep them. They have become an embedded resource and so long as they keep performing at this level they will remain there.

Avantages :

Their drive to improve the product! It's hands down the nicest evolution of a product over a short span I have seen. Their product is continually getting enhanced, new datasources are being added to the library, new features into their mobile app and new content in their training sessions. I spoke to many of their pro's in the review, but their continuous improvement cycle is truly impressive. I also want to give a special shout-out to the help-desk for helping me out of many datasource woes.

Inconvénients :

It may not be a major part of their value proposition to new customers, but datasource creation was part of the pitch for us old timers. In the beginning I loved how quickly their folks could crank out an oddball datasource for me. Now don't get me wrong, their help-desk definitely hits the mark for fixing some of my minor mistakes in datasource creation, but when I need something deep I got to wait months. In case LM is looking at this, I'm specifically awaiting a google analytic integration which I saw advertised on your site but didn't exist (to your credit, thanks for taking it down after we found that out.)

Logic Monitor quickly becoming a complete observability platform

Commentaires : It has always been good but again we are reevaluating our willingness to attach such a large price tag to our monitoring. Its regrettable because we are deeply imbedded in Logic Monitor and much of our processes will need to be refactored with a new solution.

Avantages :

Flexible data sources is probably in my opinion the greatest feature of LM. Not only can you easily modify existing ones but write your own to monitor really anything that has an IP.

Inconvénients :

The incremental increase in cost is starting to push us to start look at doing some/all of our monitoring with other tooling. Additionally, the kubernetes cost model is encouraging us to bake monitoring software into our clusters and remove those clusters from Logic Monitor.

SPS Commerce User Review

Commentaires : Hello, I will try to bullet out a list of pros and cons below. My overall impression of Logic Monitor is a positive one. I have been happy with the scale at which we are able to adopt the systems. In itself Logic Monitor is a great service but I'd like to see more invested to integrate with other popular monitoring services like PagerDuty, etc. A few minor inefficiencies in the UI, but nothing major for us. . and by the way your support is great!
Pros
Exceptionally consistent! It's easy to be confident that all our alerts across the board are consistent unless set otherwise manually.
-Flexible. I think the tool has just the right level of flexibility to it so that we can organize alerts and hosts in a manner that effectively aligns with our business.
Visibility. Implementing the tool right as really increased our team's visibility to our overall health and performance. It's been a great win.
Cons
Pagerduty integration. There is a lot that we use Logic Monitor for but it will never be our ONLY monitoring tool, as a result we need a service like pager duty as a central hub to manage and maintain our alert streams. It is incredibly cumbersome today to not have resolutions close out alerts in PagerDuty and also to not have alerts that are acknowledged in pager duty acknowledge in Logic Monitor. This is the most important con to us right now.
Transparency. There are some nice features that help you see the various alerts whether it's the alerts tab counters (that show on the main page) or the way hosts highlight when they have alerts associated. I would like to see more detail on those features, for example if there are 13 critical alerts, it would be nice to know how many are already Ack'd without clicking into the alerts tab and searching for those alerts. It would also be ideal if you could highlight the "hosts" on the hosts tab with the color of severity of their alerts. We spend a lot of time in the host view and being able to see a host highlighted yellow, orange, or red would be helpful to faster decision making.
The alerts dashboard is not clear for hosts that are in SDT. I would actually prefer not to see those hosts in the alerts totals on the alerts tab, or potentially make that configurable. It's confusing to go to that tab to see alerts for hosts that are in SDT and don't actually need immediate response, those and Ack'd errors could almost be their own tab.
Thanks for a great service and continued product development!

Decent product at a fairly budget friendly price

Avantages :

This is a good product for easy NOC style monitoring of your server and network infrastructure. You can even embed apps such as security cameras into your NOC board. Alerting works well and allows for escalation stages and different paths/types of alerts. The history information for disks, CPU, and memory usage have helped track down issues and it can predict upcoming usage trends. The support you get from their team has always been above par and probably the best support from any product we have purchased.

Inconvénients :

The available widgets for their dashboard could use some visual additions and maybe an overhaul. I have seen some cool looking boards though if you put the time and effort in. They need more updated and modern looking examples in their gallery.

Expensive but worth every penny

Commentaires : Even with it's price tag being somewhat painful, LogicMonitor is my favorite monitoring system for my network. When I started a new job, I was asked what monitoring tool I wanted to use. Without even needing to think about it, I knew LogicMonitor was the answer! My colleagues also love the fact that I was instrumental in bringing LogicMonitor onboard. They've found the value of the product!

Avantages :

LogicMonitor is the magic sauce in my network monitoring. With LogicMonitor properly tuned and functioning, not only can I be proactive to stop issues before they become problems, users think that I'm omniscient! I can see an unusual spike in network activity and contact the user asking "are you doing X?" and get a wherry "yes?" from the user. It let's me know when I've got issues that I didn't even know I had. Love it to death.

Inconvénients :

The price tag is the biggest drawback. It is very expensive. In the past, I was forced by budgetary constraints to stop using it.

Great Operational Monitoring Platofrm

Commentaires : We've had a wonderful experience with LogicMonitor overall. Easy to setup and use, provides timely alerts and good monitoring data overall. It supports all of the devices we need it to and their support is great.

Avantages :

LogicMonitor is an easy to use operational monitoring platform. We were able to quickly deploy it across our entire envirorment.

Inconvénients :

There are a few quickrs to the LogicMonitor UI. The alerts tab for the past few years has a different UI than the rest of the product. It's not a huge deal but at some point Logic needs to address that.

LogicMonitor NPM/alert meets all requirements with all Network Engineering and NOC

Commentaires : Overall, it's a great cloud-based tool that continues to develop the product.

Avantages :

Meets all our requirements with NPM and Alertings, easy to setup and add devices. The cloud dashboard is easy to use.

Inconvénients :

The hardest part was setting up a triage of alerts during business and non-business hours. It takes time to figure out the best way to handle spam-alerts due with a single device event that affects other devices in the stream.

One of the best Monitoring Tool

Commentaires : All are good the overall features are good

Avantages :

Overall features are good especially the grouping and alert ruling features are good

Inconvénients :

Sometimes it get slow in the portal. It should have an application rathet than web app

An overall great product

Commentaires : Overall, I love the product. It's much better than what we had before and gives us historical data, so we can see what happened during an outage.

Avantages :

I like that we have very good visibility into what our servers are doing at all times. The alerting is quick and lets us know when something is wrong. I also like the formatting of the alert emails and the fact that you can reply with certain language to take action on the alert, right from your email!

Inconvénients :

I was trying to monitor the event viewers and alert when it sees a specific event. So far, we've been having troubles with the collector being able to get those metrics without timing out.Also, the log viewer is extremely complex and not intuitive.

LogicMonitor User

Commentaires : LM is a powerful tool with all the options one would need to properly manage the IT estate. Customer support has made the set up process managable.

Avantages :

The customer support is the best I have ever seen. Free training in the application and ability to meet with LM technical trainers to help with any questions.

Inconvénients :

I find some reporting not intuitive but it is probably me.

Excellent solution to monitor the performance of applications.

Commentaires : A software that is undoubtedly efficient to carry out the monitoring of applications and can also monitor not only the physical infrastructure but also the virtual one, in this way you are aware of any inconvenience or malfunction to be able to solve it in the shortest time possible or prevent them in a way that leads to much larger problems.

Avantages :

A software with a very simple and intuitive interface so it is easy to use, is ideal to carry out the monitoring of the performance of the activity of each business application, has metrics that allow it to be very simple to follow up on this process, In addition to its support team is really efficient because if you have any questions with the functions provided by this software you can go to them and very friendly and colloquial lend their help so that you have the correct operation, something else What is worth mentioning and what is really an advantage is that if you notice any problem or malfunction issues alerts that allow you to solve the problem quickly to avoid further damage or loss of time.

Inconvénients :

For users without knowledge in the field can be complicated the use of such software, in addition to still has features to improve as provide much more detailed reports to have better knowledge of a problem.

Global Tote Review

Commentaires : No real issues, like the product, but tuning alerts is cumbersome

Avantages :

Ease of use, easily tune alerts, no need to add datasources as the ones we need are pre populated

Inconvénients :

Sometimes too noisy, alot of work tuning

Excellent product

Commentaires : LM has saved us a ton of money. We setup it and got it monitoring our network very easily. We thought we had a perfect network then LM showed us we had a ton of problems and we were able to fix them before they got worse. I would recommend this and say it is a must for an enterprise level business.

Avantages :

Adding devices is extrememly easy, When I went to go add a device I was able to do so without looking up instructions. The wizard made it very simple. Not to mention,it interacted with most devices very well by going straight ti snmp and showing all sorts of data. Support has been a god send when I've had to email or call them, they've been very helpful and quick to respond.

Inconvénients :

I don't like the lack of logs, I know LM has a log filing system but it's not enabled by default and it is very hard to find. I would like to by able to go farther back or have some logs I can send to our network team to give them a device's history.

A must have app if you are in IT

Commentaires : Overall, I was able to protect the servers, applications, and allow the IT team to meet their SLA (service level agreement).

Avantages :

This is a web based app. Set up is super easy. LogicMonitor is installed on our mission critical servers. We set it up to notify us (email) when server HD, CPU, memory is over a threshold. If this happens, we can quickly respond.

Inconvénients :

Pricing can get expensive if you have a lot of servers.

All In One Package

Commentaires : Excellent experience, on-boarding with reps was professionally done and very quickly arranged everything. The software keeps me and my team informed 24/7 on the systems I manage. Overall would recommend this to anyone looking to improve system uptime and performance. This software gives me enormous insight for our systems.

Avantages :

We live the easy of use and integration of the software.

Inconvénients :

There is ample room for improvement no the mobile app.

Amazing!

Commentaires : Custom monitoring is amazing! You can monitor Veeam backup jobs if you want!

Avantages :

LogicMonitor's capabilities alone make this the best monitoring software available. The fact that an average person can build a custom datasource to monitor some 3rd party software application is absolutely amazing!

Inconvénients :

The fact that it lacks a Dark or Black theme. But I believe that is on their roadmap so...

Great product

Commentaires : Overall things have been great. Account manager has been awesome and product has continued to improve over time.

Avantages :

Ease of use and all the pre-built data-points are awesome!

Inconvénients :

Would be nice to have a better way to organize application/device dependencies on a visual display like a network path or rack layout NOC display.

True Visibility

Commentaires : Pitfalls with Layer 2/3 configurations. Our shortcomings with resource allocation on certain servers.

Avantages :

LogicMonitor is worth every penny to have full visibility over your network. It is versatile enough so that I can keep an eye on my Layer 2/3 switches and my servers to know if something is wrong at a moment's notice.

Inconvénients :

Maybe some prebuilt widgets in the dashboard to gather more ideas on how to best utilize the tools.

Great monitoring tool

Avantages :

It really does what it has to do - it monitors almost everything that you could think of, it has a lot of datasources for almost any software or hardware, it has flexible notification system, and, finally, useful dashboards.

Inconvénients :

Learning curve is pretty high. Some datasources are too basic. Personally i would like to have software/hardware assessment module in LM.

What can I say?

Commentaires : What can I say? I have been using LogicMonitor for about a year now, what a year it has been. I am amazed at the things it can do and the time it saves me. I am able to monitor all my hosts and servers down to such a granular level that I can see if a service is started, disk usage and performance,the performance of interfaces, and a lot more. You can even create custom monitors to monitor just about anything on a device. The dashboard can be configured to provide any information at just a glance. In the past year I have seen the program grow and become more robust, yet still remain easy to configure and use. Knowing the issues in my environment before my clients do has been such a plus and saved many service hours. I don't know what more I can say except LogiMonitor is a great product that does what it says and does it simply. I am pleased to be a client of LogicMonitor and look forward to being one for many years to come.

Avantages :

It works and it works well.

Inconvénients :

I really can't think of any.

Granular Reporting

Commentaires : The program cut down the amount of time engineers spent checking resource management of vcenter.

Avantages :

INTEGRATIONS! Logic Monitor allows us to monitor every aspect of our customer environments. We use the connectwise integration top open and close tickets.

Inconvénients :

It requires a lot of tuning for alerts that occur often but are still important.

Great application from the ground up

Commentaires : If you built this from the ground up it is great. If you walk into an environment with it implemented it's not fun to learn.

Avantages :

Very customizable. Can do whatever you want.

Inconvénients :

Very complicated software. Not for the faint of heart.

Wonderful stuff

Commentaires : Pretty good which helps my monitoring easier.

Avantages :

Netscan and arrangement for discover devices once everything is set.

Inconvénients :

Few of data source like monitoring local SSL certificate from server are missing.

Easy setup, well rounded feature set

Commentaires : Have used Logic Monitor for about 4 years and have been very happy. Since then we’ve moved most of our infrastructure to the cloud, and LM still does a good job, even though we do not have LM Cloud.

Avantages :

Intelligent defaults make for a very easy setup. All of the basic monitors / alerts are enabled out of the box.

Inconvénients :

Have not tried the LM Cloud offering due to its steep price. Would be nice if there was a more affordable package for small companies.

Very happy

Avantages :

I like the granular monitoring it does which is very helpful

Inconvénients :

Could be easier in terms of configuration.