Avis clients sur Pet Sitter Plus

Pet Sitter Plus is Top Notch for us!

Commentaires : I am extremely please with Pet Sitter Plus, the software, and with the people behind the scenes that run it.
I have had nothing but positive experiences with both, that surpass my wildest expectations! I can truly not imagine doing without it. Acquiring it has been the best business decision I have made for my small, yet growing, business. I have complete confidence that they will be alongside me, as I grow and expand.
Lastly, their rates are very fair and reasonable! They are worth every penny of my investment in them!

Avantages :

Pet Sitter Plus has been a definite plus for my small business! It is an extremely robust software that does more than I ever imagined or expected. Scheduling is a breeze and it allows me to have peace of mind. I am able to review schedules by the Day, the Week or the Month, and to catch any potential mistakes ahead of time. My Independent Contractors and office assistants are delighted and very impressed with all of the software's capabilities. The contractors are very pleased to see their future jobs clearly scheduled in the system. They also like being able to view their commissions for each and every service that they're scheduled for. Calculating their commissions due for each pay period is so easy now. It literally takes seconds to view all the commissions at once. No more tedious, manual calculations. What a boom! Another critical feature, that helps me a great deal, is the staff's ability to check off their unavailable dates on the system's "Request Holiday." With the click of a button, I can easily view who is available at any given date. My Pet Sitter Plus trainer, Becky Eberly, is extremely knowledgeable in the software and she has also been a pet business owner herself. She is personable, courteous, and entirely professional! I appreciate her quick replies to my many inquiries, as well as her help whenever I reach out to her. From my perspective, it seems to me like she drop everything else, to tend to my requests. She is an angel!

Inconvénients :

There is nothing that I do not like about Pet Sitter Plus. I have had nothing but positive experiences with it. I haven't yet implemented all of its features, so I'm not fully versed in all of its capabilities, though. This has nothing to do with anything lacking from Pet Sitter Plus or my trainer. I have just been taking my time to implement features at my own timing, which is something that I also appreciate. Nobody is pushing me to use all of the available features, but they're always there to work with me at my own pace. I really appreciate that!

Thank goodness for Pet Sitter Plus! Lifesaver!

Commentaires : Overall, I couldn't be happier. I've loved it since we've started using it many years ago after struggling with another service. During our onboarding, I would ask about a feature I needed and my coach would take me right there. It was an amazing feeling!

Avantages :

The ability to customize the fields and the thoroughness I can be with details because of the customization. Allowing us to see when people are checking in and out and adding an approximate GPS is fantastic.

Inconvénients :

If PSP could figure out how to calculate drive time and mileage, that would be amazing! We spend a great deal of time dealing with our mileage. I wish there was a way to mark an employee unavailable/available for certain times on specific days. Not just the whole day, if that makes sense.

Helps a lot for owning a business.

Avantages :

ease to use once you get the hang of it.

Inconvénients :

the extensive work needed if you have different pricing situations, and services. And you have to change EVERYTHING every time you change a price

Pet Sitter Plus

Commentaires : Weve been with PS+ for 12 months, we love its all in one place and all notes and the layout is easy. Clients like that they can book directly.

Avantages :

It incorporates all invoices, bookings, pets notes, expenses all in one.

Inconvénients :

Cant block out days or times not available. Have to void the whole invoice and start again when make changes. Sending emsils in voice gorm or quote form sometimes dont attach the codes correctly. Cant remove / delete old or inactive clients.

Well Designed & Documented, Customizable, Total Software Solution for Your Pet-Sitting Business!

Commentaires : My wife and I are SO encouraged to have all of her client information, dog information and schedules transferred from calendars, notebooks and Post-It notes!!! We couldn't be more pleased with our choice of Pet Sitter Plus!

Avantages :

As an eCommerce professional with over 20 years of progressive experience working in Internet technology, I have worked with more software solutions for various tasks than I can begin to count. Some well designed and documented. Some not. Having just completed several training sessions with my PSP Software Coach, and having nearly finished configuring and customizing the software for my wife's dog walking and pet sitting company, Two Tails Up, LLC, I can't over state how impressed I have been with how well designed and thought out this software solution is for pet businesses! It is very obvious by all the features and capabilities of this software that the founders of Pet Sitter Plus had their own pet sitting business prior to launching this company. This is a total solution ... client records, dog records, scheduling, invoicing, client portal, reports, credit/debit card or ACH transfer transactions, email templates, staff communications and compensation ... its all here! My wife and I are SO glad we chose this software for our new business!

Inconvénients :

Because this software is so full-featured and customizable, learning how to use it is not for the faint of heart! Fortunately, I am a very analytical guy, so between coach's excellent training and thorough documentation I did fine configuring the software and adding all of my wife's clients and dogs, as well as their schedules. Those not analytically inclined need to go into this being patient with themselves, trusting that they can count on their software coach to guide them through the entire process.

Was not customizable to suit my business.

Commentaires : It was very informative and gave me ideas on intake forms and the setting up of my online appointments, payments etc.

Avantages :

That it was user friendly and had pre made client intake forms.

Inconvénients :

Although it helped that they had the software set up to help give you a boost. The software couldn’t be changed to fit with the needs of my business. It just focused on just pet Sitting I was unable to incorporate the Grooming services I provide to clients online.

Truly the Best Pet Care Mgmt System

Commentaires : Very grateful PSP exists! Their software best fits our needs and their support helps with anything complex I encounter using the platform.

Avantages :

Somehow very few pet care software platforms offer the option for tipping?? That was essential to me. Pet Sitter Plus handles the scheduling logistics in a very clean way and it's built with attention to pet needs specifically, and doesn't require a ton of tailoring to get a build you like. I went through soooo many softwares trying to find one that was a good fit for my biz and PSP was by far the best I found.

Inconvénients :

The learning curve for building some of the systems (like recurring invoicing) wasn't hyper intuitive, but their customer care team is very helpful and thorough via email and on video calls so it's been a non issue.

Absolutely Amazing Time Saving

Commentaires : I really liked the fact they pair you up with a coach to walk you through everything. It was really reassuring having that person we could go to with any questions. We've been using the system for about 3-4 months now and we've got all of our customers and staff into it. Whereas there's often pushback to change, I can honestly say that the reaction has been overwhelmingly positive on both sides.

Avantages :

It's very customisable - we trialled a lot of options and found so many that were limited - for example could only do walking and not boarding, couldn't do invoicing, couldn't do timesheeting, could do boarding, but couldn't do a csv export. As we offer so many different services and have quite a lot of customisation, we really needed something that could do it all. With the ongoing cost of living crisis, when reviewing options, cost was also critical. Pet Sitter Plus was one of the most, if not the most economical option, and because it did absolutely everything it meant although we started out looking for just a scheduling system, we could actually streamline several of our platforms into Pet Sitter Plus and save hugely on subscription fees overall.

Inconvénients :

Because it's so customisable, I can see there being quite a steep learning curve for complex businesses or for people with limited experience of software or computers etc. Having said that, I think we must fall into the category of one of the more complicated set ups in terms of all of the services we offer and the fact we ended up merging four separate platforms into one, and it was absolutely fine. Their customer service is amazing, our coach was brilliant, breaking the set up process down into chunks and always being on hand to answer questions and recommendations.

I have enjoyed using PSP for 11 years.

Avantages :

It is easy to schedule, and invoice clients. The customizable client database is really great as well.

Inconvénients :

You can not shut down future dates to client requests. For example, if on November 1st I am already booked solid for Christmas I can not turn off requests for the Christmas date, I have to shut down all visits from November 1st through December 25th. Over the many years this has caused me to loose a ton of revenue in missed visits and admin work when I receive emails for visits on the dates I do have availability. This has been the hardest obstacle to work around and will be the main reason why I decide to leave. I am giving till the end of 2024 and then I have to make the change if this is not a feature that is added.

Game changing!

Commentaires : Excellent.
Daunting to begin with, especially considering we are mostly non-technical people; but after we took the plunge and got on with it, we would not be without it now.

Avantages :

1) Onboarding support - Lyndsay was first class 2) Cost - it has more than paid for itself in the hours saved in admin time, and the collection of missed payments in the past manual process.

Inconvénients :

The appearance/UI is not as modern as some apps, and it takes a while to get used to the navigation. But, the functionality is so comprehensive - they have thought of almost everything!

The best!

Commentaires : Our experience has been beyond EXCELLENT! The support is top notch, quick, clear, thoughtful, skilled and timely. The features are everything we need and more. I can't say enough good things!

Avantages :

The ease of use and thoughtful features make this the best choice for our Dog Walking business. There are so many hepful features and it is 100 percent clear that someone who understands the ins and out of the pet walking/ sitting industry created the software.

Inconvénients :

The only thing that can require timing on our end is training our walkers on the system. This is not exactly a con. There are great built in tutorials for them.

Pet Sitter Plus is my secretary, admin and book keeper all rolled into one.

Commentaires : Have been using Pet Sitter plus for nearly 4 years now, and absolutely couldn't be without it. It's allowed me to be excellent in terms of reliability and professionalism, and given me back the time to put into growing the business (and now a second one).
I had one session with Richard in the beginning, but found it all very intuitive (I had some experience of database run software already). The only thing I really couldn't work out was what compensation was! It means pay for staff or contractors. Doh! Any contact I have had with Richard since has been courteous and knowledgeable, and the support is there, in an ongoing sense, if you need it. The Software, servers etc are highly reliable with almost no downtime in the years that I have used the programme. I think their reliability is over 99.9%, which is amazing. There are regular updates and it's ever increasing in terms of features and value for money. I could never have grown my business to the same extent without it, because our flexibility and reliability relies on it. There are now 7 of us working most days.

Avantages :

I really like the fact that it is so comprehensive, covering all aspects of client and dog information, clients accounts - I hate accounting, but with Pet Sitter Plus I am able to do my own accounts and self assessment, even though the business is quite complex financially. love that I don't have to keep many hard copy record, just the signed business forms and my booking diary really. It' fabulous for staff communication and great for client feedback too now that you can send out and email from the clients home with photos and an update. All wonderful stuff. The repeat services feature is a great help to, as it means you don't need to reschedule any regular walks or visits, just press the repeat button and you're away!

Inconvénients :

Really...? Ummm? Nope! I can't think of any. If I'm being very picky I would like a feature that lets me email all of my clients in bulk, but I have a mailing list with mail chimp. So that's covered elsewhere.

We could not run our business without this great bit of software...

Commentaires : We would not be able to run our business without this software, it allows us the time and freedom to get on with other things and develop further our services.

Avantages :

First and foremost the excellent, speedy customer services. The team are wonderful and every time we have needed help, we've never had to wait - someone is always at the end of an email or phone call. It's so rare to get such a great personal service and even though this company has grown since we first started using the software, this area of their business has remained first class and that's what you want when you yourself run such a busy business. This system is so easy to use and allows us the time to work on other things. Our clients love it and more so that they are in control of their own portal area whereby they can book services directly. The invoicing part of the software can invoice so many clients in seconds, where previously it took us hours, this alone is why you should invest in this system, it really will save you a lot of time. It's the same with booking lots of scheduled services, we book a year at a time and again, clients love that they can then go into their portal and cancel services not needed, ie school holidays.

Inconvénients :

There's not a lot that we don't like and anything that might need attention, we drop the company an email with our ideas and they go through them at software meetings and if you're lucky, it might be on the next software release, they are always developing the system further. We would like to be able to search on pets birthdays so that we can send them cards and birthday treats, just always looking to delight our clients and would like more diary features and integration with an electronic signature company for the signing of our documents, so are keeping our fingers crossed for the next software release.

The foundation of my businesses success is directly related to this phenomenal software program

Commentaires : It is the driving force of my business success and I know I wouldn't be thriving nearly to the level I am without it!

Avantages :

It takes care of needs I don't even know I have! It keeps track of every single detail related to every single aspect of my small but growing pet sitting company. I am small but plan to grow and I know PSP has the capability to grow with me. Billing, invoicing, and scheduling are a breeze and the GPS check in/out features are a major marketing tool for me in that I'm the only one in my area offering this type of service. I'm using the features of the software to enable me to standout and set me apart and it is working. I have turned away 9 potential client's in the last 2 days but this will not last for long as I've begun the process of hiring my first team member! Last but definitely not least is that I never feel alone in ANYTHING I do. The supports staff have provided PHENOMENAL customer support time and time again and have addressed every single question or concern (and there have been many) often the same day if not within 24 hours. I can not say enough about the customer support this company provides. It is everything I was looking for as someone brand new to the pet sitting industry.

Inconvénients :

It is so functional and has SO many features that it takes time to learn and with 10-12 walks/visits each day I am struggling to find time...BUT as I stated above, once I have hired staff, I will have and plan to use some of that time to put more of this powerful software to use and drive my business even further, faster, better and rise above my competitors. I honestly don't think there is anything it can't do!

Pet Sitter Plus is excellent!!!

Commentaires : Before Pet Sitter Plus we used another software that worked but wasn't really designed for pet sitting service, so there were a lot of mistakes happening. Not to mention half of the work involved a lot of paperwork and consuming precious time. I had been looking for a new software for about a year and everything I saw on the internet wasn't quite right. One day I got an email advertisement from google about Pet Sitter Plus and I knew instantly that this was it. I contacted Richard and he responded immediately! Within a week we were set up with Pet Sitter Plus. All of our data transferred and ready to use!!! We have been using Pet Sitter Plus ever since and that was in 2014!!!
It's amazing how easy and efficient it is to use. What's great about it is that they continue to improve and evolve. Before we used to leave paper notes to our clients and now they receive an email with a picture of their precious pet. Almost every week I get a phone call from clients telling us how much they enjoy and love their email feedbacks. One client said that it puts a smile on her face while at work seeing a picture of her dog and that makes her day better... and that says everything!
Another great thing about Pet Sitter Plus is that you can use it from any device and anywhere. I was away on a trip and was able to do scheduling and billing without any problems, that easy!!!
The customer support is amazing, hardly need to use but when I have a question it's an immediate response. I highly recommend Pet Sitter Plus!!!

Avantages :

Pet Sitter Plus is easy to use and very efficient!

Inconvénients :

None!

Money well spent and time saved= Happy Days!

Commentaires : Time saving, easy for staff to use and see their work load. Usability on mobile so I'm not always needing my laptop.

Avantages :

Once set up (can be time consuming for a established company) this will save time and headaches with all aspects of business from invoicing to planning diaries and staff. I have used Petsitter for 5 years + and always found the company most helpful even with my silly little questions! Customer service is top notch. There have been "bugs", however, they have always been ironed out and dealt with in a professional and quick manor while keeping me (and other I assume) full informed of updates. I have even made suggestions of things I would like in the software and they have managed to run my ideas into the software! How often do you get listened to that well? I love Petsitter and wouldn't be without it now. Thanks to all the team who have made my life easier :)

Inconvénients :

I didn't find it sooner! Other than that I can not fault this software and can not recommend it highly enough, if you have a pet business you should have this software!!!! (I'm not being paid for this review!!!)

PSP is the best petsitting software out there!

Commentaires : I started using PSP in 2014 as my business grew and it was impossible to manually handle everything from schedules to invoices to compensation. After doing some research I spoke to Richard Booty because his was the only software company that would call me (instead of it all being a sign up process online). I liked how customizable the system was and that he would schedule Skype interviews with me to help me set it up to work for my business. Now every time I have a question I always hear back from him or a colleague within 24 hours, and sometimes even within a couple hours! they are fast, friendly and it feels very personal. PSP comes out with service releases that always improve the software on a regular basis. PSP is the way to go!

Avantages :

its very customizable to how you run your business. the interface is nice and clean. I like how the software has a sitter, client portal as well.

Inconvénients :

That once you raise an invoice you can't automatically add more visits from the service request into that same Service Order. We invoice ahead of time.

Changed our business!!!

Commentaires : Better than I ever imagined

Avantages :

This system changes our business to the extent that we have doubled our income every year since using it. I saved money on admin costs for staff as everything is much quicker using this system and we have far less complaints everything runs so much smoother now. Our business has really grown and i do put a lot of it down to this system.

Inconvénients :

The hardest part is the initial set up but if you are like me I enjoyed it! Lots of data entry and a little bit overwhelming at the beginning but the team train you through it and really put you at ease!

Best product that I have encountered!

Avantages :

Pet Sitter Plus is the best product that I have encountered, and I have done tons of research on pet sitting software. My company manages hundreds of walks a day and we need a software that works effectively for our clients, our field team, and our office team to get the job done. We need to manage occasional vacation care and repeat services with ease. Our clients want something easy to use to manage their schedules and information as well as to receive their daily feedback. Our field team needs to be able to access schedules and client information on the fly. Pet Sitter Plus handles all of this - and so much more ! Pet Sitter Plus Customer Service is excellent. The team is very responsive to both questions that I may have and to requests for new functionality. They are always improving the product or adding new features. I am so happy that I found Pet Sitter Plus to help manage my business!

Inconvénients :

Every pet sitting business runs differently, so it is impossible to create a software product that does everything for everyone, but Pet Sitter Plus comes close. My biggest con with the system is with the invoicing when a client changes their schedule. The original invoice is a static document, so it will not reflect the changes made. I am not used to this and neither are my clients. It is their biggest complaint and confusion.

"The perfect software to help a company grow"

Commentaires : We are a fast-growing, U.S.-based pet care company. Let me clarify, we are fast growing now that we use Pet Sitter Plus (PSP). We have been using PSP for about two years. Before discovering this easy-to-use software, our growth was stifled because we used a cumbersome method of spreadsheets and regular appointment books. We juggled service requests that came in by phone, email, and text. The business that we began out of a love for pets was quickly becoming a dreaded administrative job that was consuming far too many hours of each day. Looking back, we don't know how we did without PSP. Now, tasks such as staff payroll, client billing, and scheduling that used to take hours can be done in minutes. Our clients love the ease of online scheduling and paying by credit card or directly from their bank account. Our staff loves the ease of using the software to access their assignments and pet care instructions on the fly from their smart phones. The support is outstanding and we like that the owner of PSP listens to the needs of the people using the software and considers suggestions for upcoming software releases. If your business is becoming weighed down with administrative work, I recommend signing up for the trial being offered by PSP.

Excellent core product and functionality for our growing pet sitting business

Commentaires : Speed; it's takes only seconds to run payroll, change or modify a customer order, run reports, any operational function is quick and easy to do. Clients love their portal for scheduling online and paying invoices. Sitters love the mobile app, all the info they need is at their finger tips. This is truly a Win-Win-Win software from operations, clients and sitter perspective.

Avantages :

Whatever you need to do, it's very quick and easy to accomplish; from sending quotes, re-assigning pet sitters, changing client orders, real time payroll & reports and best of all the mobile app and client portal. Our sitters use it daily and the majority of our clients now use their portal to request visits and pay their invoices.

The software has helped establish a stronger connection with our clients.

Avantages :

We love the ability to connect with our clients through daily feedbacks including sending photos directly to their inbox. The billing/invoice feature is great especially that it connects directly with a credit card processor.

Inconvénients :

Creating forms is not always straight forward. I had to set up a lot of phone calls with the rep to learn how to navigate through the initial set up. The customer service is the BEST though so I was always able to work through any obstacles.

Pet Sitter Plus

Commentaires : I started using Pet Sitter Plus around 5 years ago and it completely transformed my pet sitting business. Scheduling is simple, multiple invoices can be created in seconds, my staff find it really simple to use and most importantly the customers love it. The customers can book their services online and they love receiving the daily feedback report with photographs of their pets. The customer service and training is excellent and there are constantly new updates being added on to the software.

Avantages :

The diary and scheduling, ease of use for both staff and customers, I can create multiple invoices in seconds and also receipt multiple payments, the customers can book their services online, the mobile interface is excellent for staff, the feedback reports for customers, excellent customer service and support.

Inconvénients :

There is nothing I don't like!

Superb Pet Software...couldn't manage my 'Pet and Livestock Services (PaLS)' business without it!

Avantages :

This Pet Software is extremely easy to use. Enables me to run my business professionally. Gives me a daily update of what jobs I have to do each day and what time I am scheduled to do them. At the end of the month I can easily send out 'bulk invoices' to my customers - just the click of a button! Superb!! :-D

Inconvénients :

I've not been able to send letters (on the Pet Software) to ALL my customers in one go! (I know this might be available for people using this Pet Software) - but I've not been able to on my computer for some reason? This would be really useful as I want to send out letters to all customers about my prices.

easy for walkers/ sitters to use, I'd like other functions

Avantages :

walkers find it incredibly easy to use, diaries work fine. easy to do invoicing. Finding info on the clients and pets is really easy. for all our basic needs it works fine

Inconvénients :

wish there was other CRM functions built in, like notifications when a puppy gets to a certain age we can contact them to amend services and check in about neutering etc, make it easier for marketing also.